rcom - capability presentation
TRANSCRIPT
Makes It Easy
Reliance Business Services
Confidential Slide
PowerNatural
Resources Communications FinancialServices
Media andEntertainment Infrastructure
RelianceBusiness Services
NaturalResources
Presence in high growth sectorsNet worth in excess of US$ 16.5 billion
Pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network capable of supporting best-of-class services spanning the entire communications value chain.
Owns and operates the world's largest next generation IP enabled connectivity infrastructure in India, USA, Europe, Middle East and the Asia Pacific region.
Reliance Group
Reliance Group
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Confidential Slide
We believe technology is meant to
make life easy, not complicated.
That's why be it individual to
individual, individual to machine or
machine to machine,
we make the art of communication
secure, reliable and easy.
Mission Statement
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Confidential Slide
Business Leadership Among the top telecom companies
in the world by number of customers in a single country
Serving over 850 of the top 1000 Indian Enterprises
Over 45000 Enterprise customers in India
No. 1 in India in terms of Data Center saleable space
Carrying over 20 billion minutes of traffic
2.5 million customers for voice in 14 countries
Pioneer in Ethernet network capable of carrying 6 Tbps of traffic. That’s about 75% of India’s estimated total Internet traffic in 2017.
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Global Cable Network Footprint
Over 285,000 kms of fiber optic cabling in India, USA, Europe, Middle East and the Asia Pacific region
With 73,000 km of subsea fibre, our submarine cable network can encircle the earth 7 times
Points of Presence in 66 countries across 6 continents
Metropolitan networks across 45 cities in 25 countries
FLAG - 65,000 Kms undersea OFC network
PoPs in 66 countries across
6 continentsLeadership in MEA and Asia
Largest scalable and restorable global NGN footprint
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India’s largest Integrated Telecom Operator
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Largest Integrated Operator
Carrier, Enterprise
and Consumer Businesses
Largest Pan-India
Private Fiber Network
InfrastructureLargest
MENand SDH
Network
Largest Carrier Neutral
Data Center Provider
Dedicated Backbones for
Internet and VPN Services
Widest Choice of Access
Technologies and Media:
Ethernet, SDH, Wireless
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India Network CoverageIndia –Tier 1 Ethernet POPsIndia – 90+ Tier-3 POPs (Total – 120+ Cities)Global POPs – 34+Reliance USA– 30+ POPs
200,000 route kilometers of fibre
40,000 kilometers of fibre network in the access or last mile
More than 50,000 CDMA & GSM base stations
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Pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network
Service coverage in over 24,000 towns and 600,000 villages
Highly Resilient Backbone, Metro & Building Access, Ring Architecture
Fiber to the Building: Over 1.1 million buildings directly connected
Largest Metro Ethernet Network deployed in India
NMS,OSS,BSS Suite
Domestic Footprint
FiberRing
Backbone& Meshed Core
Atlantic
PacificNOC & DR NOC
Access TechnologiesMetro Ethernet,TDM,LMDS,UBR, WiMax
IDC
Separate Core Network for MPLS and Internet Traffic
Diverse routes for Int’l connectivity
IPv6 enabled dedicated Internet backbone within India with 6 Tbps capacity to meet present and growing demand with 100G capable routers
Reliance National NOC 24x7x365 Network Monitoring for faster restoration and quick provisioning of networks including complex multi-location solutions
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Powering technology empowered business strategies
Product Portfolio
Voice Solutions
Data Connectivity
Collaboration Services
Data Center
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Voice Solutions
E1 DID Similar Board Number Toll free Services
Smart Office Centrex One Office Duo Hosted Contact Center
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Digital Trunk solution of 2 Mbps capacity with 30 B-channels and 1 D-channel
Reliance E1 DID
Key benefits: A direct line for every user
DID Number Presentation
Hassle-free Installation & Maintenance
Single bill for all intra-office calls
Cross-product pooling
USPs Superior Reliance Network
PBX bundling
National Pooling
Routing of calls possible on On-Net number
Single Bill and Payment
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Carrier-grade reliability and scalability without any investment in equipment or maintenance
Reliance Smart Office Centrex
Key benefits: Zero Capex solution-Pay per use Freedom from annual maintenance contract (AMC) Unmatched Scalability Freedom from Obsolescence High-end digital PBX functionalities like DID, free
Intercom calling, Voice Mail and Attendant Console DID Number Presentation
Key differentiators: Short digit dialing facility across multiple offices with in
India Instant Conferencing up to 10 peoples Attendant Console to manage call management features Authorisation code for STD & ISD calling Free calling between close user group (CUG)
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Identical access numbers across the country
Similar Board Number
Key benefits: Single number identity for the organization Easy to remember Local access for customers Origin dependent termination
Key differentiators: SBN can be delivered through MCN. Delivery is possible in 2-3 digits SDCA
locations across the country Provide better customer experience Low cost Marketing Tool
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Key benefits: Private numbering plan
User convenience (Same short digit number for Landline & Mobile. e.g., #52345 (Fixed), #62345 (Mobile)
Cost optimization & Easy management
Convenience of short digit dialing
Self-Service portal for unified administration
Single bill for all VPN calls
Single bill for CUG calls across landlines and mobiles
One Office DuoUnparalleled nationwide converged Voice CUG across mobile phones and landlines
Key differentiators: Multi location office networking at zero CAPEX Integrate wireless & wireline voice services in one seamless VPN Complete investment protection no change require in existing setup Uniform experience across multiple offices
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Key benefits: Easy access for customers, prospects,
partners and even employees Call routing options Local access for customers Services offered in India as well as
100+countries across the globe Unanswered call details Origin & Time based routing Self care portal for the customers Authentication of caller through PIN
Toll Free Services (Domestic & International)
Facilitates free calls to a unique number
Key differentiators: Countrywide single number No more charges for callers Optimum utilisation of resources Extensive reach across the geography
without physical presence
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Key benefits: Eliminates the need for contact center systems and
network infrastructure
Faster, less expensive and more flexible than premise-based Contact Centers
Multi-site routing, load balancing, and Intelligent Network (IN) capabilities
Administrative ease with single ownership for Hosted CC solution
Single ownership for Hosted CC solution (Genesys CC solution, PRI, L3VPN, TF, SBN, etc)
Hosted Contact Center Solution (HCCS)A cloud-based solution capable of supporting multi-location global contact center operations
Key differentiators: Genesys SIP platform enabled
No License fees for agents & recording applications
Customised agents reports
Work from home
Easy Open and standards based integration, to 3rd party components
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Data ConnectivityEnterprise Internet Ethernet WAN MPLS-VPN
Leased Line IPLC Managed Services
Ethernet Leased Line
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Reliance Enterprise InternetHigh capacity, high availability and superior performance Internet service
Key benefits:
Wide coverage across the country including remote locations
Fast content delivery by the high capacity, low packet-loss, low latency global MPLS/IP Network
Unparalleled surfing experience (about 50% of India content hosted in Reliance Data Centers, extensive peering with more than 700 global Tier I ISPs, IDCs & Content providers)
SLA covering Service Availability inclusive of the last mile, Network Latency, Network Packet Loss, and Mean Time to Restore (MTTR)
Key differentiators: Flexible billing options including Flat fee and Usage based
Large bouquet of Access Solutions:TDM/SDH, MEN, Microwave/UBR/LMDS, Connect DIA
IPv4 and IPv6 supported
Strong Peering and Caching arrangement with ISPs and Content providers for better customer experience
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Reliance MPLS-VPN
Key benefits: Highly resilient
Scalability
Extensive reach (India’s largest MPLS network)
Near 100% uptime (self-healing architecture) & highly secure
Impact to internet services will not affect VPN services and vice versa
Cost effective and Predictable performance management
India’s one of the largest & dedicated MPLS enabled core network
Key differentiators: Hierarchical network design with self-healing ring based access
Heavily meshed network with dual plane architecture in each location connected using separate physical connectivity of multiple10G links.
Core Data Network includes: 26 Primary & 26 Secondary 124 collector PoPs; 34 exclusive owned Global PoPs
Large bouquet of access solutions:SDH, MEN, UBR, ADSL, Connect Prime, ISDN, SSL-VPN, WD-VPN, etc.
Traffic prioritization using separate control and forwarding planes for VPN Services
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World’s one of the largest Metro Ethernet Network deployment
Reliance Ethernet Leased Line (ELL)
Key benefits: Resiliency Architectural flexibility Protocol agnostic Lowest cost per bit Scalability Cost effective
Key differentiators: Pioneer in ring based topology E-LAN and E-Line Services offered using same Hybrid network Better operational control over routing protocols Sufficient bandwidth on parallel backup path Standards based implementation Bandwidth granularity
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Reliance EWAN – Layer 2 VPNELAN Service : Multipoint
Key differentiators: MEF Complaint Jumbo Frames support Full Mesh & Hub & Spoke Extended LAN 40 K Switches deployed 1 Mn ports with 6+ Tbps capacity 120 + Cities
Protected service
Bandwidth Granularity
Stringent SLAs
UBB(95th percentile)
P2P, 2MP, any-to-any
Online Performance Management
Global Reach
Traffic prioritizationKey benefits:
Secured, Deterministic and Dynamic Future proof investment and network Legacy applications User friendly - simplified Scalable & Reliable
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Traditional version as well as advanced variants
Reliance Leased Line
Benefits: Extensive reach Better scalability Transparent client signals Highly resilient
Key differentiators: 200,000 router kms of fiber connecting
24,000 towns and 6,00,000 villages 40,000 Kms of access network 1.7 Million connected buildings 100 G enabled network Self healing ring architecture 2 Cut not out
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Reliance Managed Services provide solutions that let you outsource many of your management tasks while letting you retain visibility and control over those processes. From managing the entire IT infrastructure or just specific elements, we can tailor our services to meet your individual needs.
Managed Services
Key benefits: Single Point of Contact
Frees up internal IT resources for key business tasks
Reduced Total Cost of Ownership
More predictable IT budgets by reducing complexity & risks
24x7x365 days support
Eliminates avoidable downtime
Key benefits: Business Service Management / Service (QoS/SLA)
Enhanced Productivity - ITIL Best Practices
Reduced Noise Levels - Root Cause Analysis
Event Reduction: Mediation & Alarm Filtration
Performance & Management Tools
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Reliance IPLC offers a dedicated, leased P2P digital circuit for bulk transport of data, voice and video. It allows simultaneous two-way transmissions of digital signals at speeds ranging from 64 Kbps to 155 Mbps.
International Private Leased Circuit (IPLC)
Key benefits: High QoS (Quality of Service) since
Reliance uses an integrated network end-to-end
World-class services at highly competitive and affordable prices
No barriers for upgrading the capacity of circuits or provisioning multiple circuits
Complete redundancy through diverse paths on the trans-Atlantic and trans-Pacific routes
Key differentiators Wholly-owned global sub-sea cable network with a presence in over 27
countries Tie-ups with top international carriers Highly scalable
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Collaboration Services
Audio Conferencing
Video Conferencing
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Key benefits: Fosters employee collaboration across geographies
Reduces travel & related overheads
Toll free and tolled access across the globe (even for the India Bridge)
Web conferencing option available
Zero Capex and Pay per Use model, no upfront cost
Reliance Audio ConferencingIndia Bridge: Ideal option when most conference participants are within India. Global Bridge: (New York): Ideal option when participants are in different parts of the world
Key differentiators: Reach: Toll free access in 65 countries & Toll access
from 18 cities in India
Dashboard Based: Easy-to-use interface accessible over public internet
Reach: Toll free & Toll access across the globe.
Reliability: Use of own, proven Global, Carrier-class network platform
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End-to-end Managed Video Conferencing including QoS-based VC-VPN, Video Bridging, Virtual Meeting Rooms, VC Management and Endpoint Management
Reliance Video Conferencing
Key benefits: Lifelike experience, almost like a real meeting
Makes VC simple to use, fostering better adoption across the Enterprise
Reduces travel & related overheads
Frees IT resources from non-core tasks
Flexible: Works over IP or ISDN networks including standard definition, high definition & Telepresence endpoints
Key differentiators: Hosted bridge Full HD Interoperable with most of the end points Wide range of end points
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Largest footprint of Data Centers across India with over 6,50,000 sq.ft of gross data center space (Nine data centers with level 3 + accreditation Mumbai, Bangalore, Chennai, Hyderabad)
Hosting 7000+ servers racks, 300+ firewalls and 1600+ terabytes of storage capacity
IDC –V, one of Asia’s largest data center, being constructed in Navi Mumbai and will be operational soon
India’s largest Data Center Service Provider
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Data Center Services
Co-Location
Managed Hosting
IT Infrastructure
Managed Security
Cloud Computing
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Reliance Data Center delivers secure, reliable, scalable hosting, network, application and consulting services to the customer.
Co-location Service
Key benefits:
Superior resilience
Flexibility
Consultative approach
Unrivalled connectivity
Scalability
Key differentiators: Best Physical Infrastructure & Highest
Physical Security No restriction on type of server hardware Multiple service options to suite
requirements Stringent SLAs on service deliverables
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Reliance Managed hosting solutions provides comprehensive suits of services to host and manage mission critical infrastructure and application.
Managed Hosting Service
Key benefits: Customized hosting solution
Infrastructure on lease model to eliminate up front Capex
Choice of managed services i.e. system admin, monitoring, managed security, RHEs etc.
Redundant Network connectivity
24X7 technical support
Key differentiators: Broad Product Offering Best of breed technologies Highly available and Secure environment Cost effective Skilled managed IT services staff
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Reliance IDC provides specialized support & response infrastructure and software & reporting tools to deliver the IT Managed Services.
IT Infrastructure Services
Key benefits:
Management of end to end critical IT Infrastructure
Risk Management
Stringent SLA
Infrastructure on lease/ rental basis
24X7 technical support by experts
Key differentiators: Faster implementation of IT resources Higher levels of reliability within the IT
environment Proactive monitoring and management Less downtime and better customer
service
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Managed Security Service provides a cost effective security solution for multilayer detection and protection against both network and application layer attacks
Managed Security Services
Key benefits:
Ensure end to end data security
World class security tools
Certified security expert to implement and monitor security tool
Saving of cost and reputation by taking best in class security measure
Real time security updates
24X7 support by security experts
Key differentiators: Augmented Security Services Trained and dedicated professionals Threat intelligence and event correlation
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Cloud Computing services help reduce the input costs further and pass benefits of both Virtualization Technology and Cloud Computing to customers.
Cloud Services
Key benefits:
Eliminate CAPEX and reduces OPEX
High return on investment
Lower hardware & software maintenance
Access from anywhere
Pay-Per-Use model
Key differentiators: Best of breed technologies Reliable and highly secure Cost effective and scalable Faster time to market 24X7 support by experts
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A few of our Customers
Government
IT
FMCG
BFSI
Manufacturing
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Discussions