capability presentation 2015r.pdf
TRANSCRIPT
GLOBAL DMC
Ovation Global DMC is a leading network of Destination ManagementCompanies providing best-in-class services to associations, corporationsand agencies at 100+ locations throughout Europe, Middle East, Africa,Asia, North America and South America.
who are we?
local knowledge presenceglobal
How can we help you make the most out of every destination?
GLOBAL DMC
CorporationsEY, MetLife, Alliance Bernstein, Amway...
AssociationsThe International Bar Association (IBA), EULAR, World Cardiology Congress...
AgenciesJack Morton, BrandFuel, HPN Global, MCI Group...
whom do weserve?
local knowledge presenceglobal
Our industry experience can help you to achieve your goals
GLOBAL DMC
Ground handling
Meeting, staging and AV management
Offsite dinners and events
Delegate event and accommodation registration
Welcome, gala and offsite functions with décor and entertainment
Arrangements for airport, transfers, hospitality, etc
Group activities and experiences
Speaker logistics and management
Sourcing of local staff
Design and print management
what do we do?
local knowledge presenceglobal
Our destination experts have the network and the local experience to deliver a flawless service from
first contact right through to wrap-up
GLOBAL DMC
Destination consultancy
Destination selection
Matching destination to customer objectives
Destination connections - who’s who
Event creative and design
Venue sourcing and accommodation management
what do we do?
local knowledge presenceglobal
Our global reach and integrated networkmeans numerous destinations and
options can be promptly presented for your consideration
GLOBAL DMC
We deliver strategic engagement and activation of target audiences, both
internal and external, in order to enhance business performance and bring
your organisation to the next level
our promise
local knowledge presenceglobal
Our value proposition is built with our customer in mind
GLOBAL DMC
our valueproposition
See the tangible business benefits increase as you work
with more Ovation offices
local knowledge presenceglobal
How our global network can benefit you
GlobalPresence
LOCAL KNOWLEDGE
CONNECTIONS
EXPERTISE
ONE STOP SHOP
FOR MULTI
DESTINATION
DELIVERY
AWARD WINNING
STANDARDS
& SYSTEMS
ECONOMIES
OF SCALE
ENTERPRISE WIDE
I.T. PLATFORM
You and your team have done a remarkable job in supporting me with last week’s event in
Beijing. I was particularly impressed with your sheer dedication and can-do attitude!
Your strong abilities to multi-task and follow through on details are highly commendable
traits, which more often than not are found lacking in agency personnel that I’ve encountered
in the past.
Automotive client, OVATION CHINA
Berlin is firmly fixed on my list of places to visit personally and professionally. I will now
ensure that all of my clients know about my “secret city” for weekend incentives!
You maintained extremely high standards of organisation throughout the trip and were always
in the background providing assistance to me when required. Ovation is a truly professional
company and I look forward to working with you in Berlin and the rest of Germany in the
future.
Agency client, OVATION GERMANY
We manage many congresses and meetings around the globe, and the level of service
provided by your staff was exceptional. The attention to detail, high degree of professionalism
and terrific client service skills made the on-site logistics a great experience. On behalf of the
entire delegation, thank you!
Healthcare client, OVATION SWITZERLAND
Last week was one of the best weeks of my life, thanks to you and Ovation for making it so
fantastic. As we have expressed several times, you and your colleagues are among the most
efficient, organized, warm and hospitable people we have worked with. I wish you lived in
New York City so we could work with you on a regular basis! As you have heard, many of the
delegates expressed to us that this was the best conference they have ever attended. This is
a real compliment coming from them, as they travel around the world on a regular basis to
attend likeminded meetings. Thank you for facilitating this perfection!
Association client, OVATION IRELAND
GLOBAL DMC
client testimonials
local knowledge presenceglobal
Ovation work with our clients on over 2500 events a year
“
”
GLOBAL DMC
our global reach
local knowledge presenceglobal
Where we can work with you in over 100 destinations worldwide
Hugo SlimbrouckSTRATEGIC PARTNER PROGRAMME DIRECTOR
AFRICA & MIDDLE EAST
Arabia, Egypt, Israel, Jordan, Lebanon, Mauritius, Morocco, Namibia, Oman,
Qatar, South Africa, Tunisia
ASIA PACIFIC
Australia, Cambodia, China, Hong Kong – Macau, Indonesia, Japan, Korea,
Laos, Myanmar, New Zealand, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam
EAST EUROPE
Armenia, Baltic States, Bulgaria, Croatia, Cyprus, Czech Republic, Hungary,
Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey,
Ukraine
THE AMERICAS
Argentina, Brazil, Canada, Chile, Costa Rica, Dominican Republic, Ecuador,
Jamaica, Mexico, Panama, St. Lucia, America (The DMC Network)
WEST EUROPE
Austria, Belgium, Denmark, Finland, France, Monaco, Germany, Greece,
Holland, Iceland, Ireland, Italy, Malta, Norway, Portugal, Spain, Sweden,
Switzerland, United Kingdom
GLOBAL DMC
headquarterresources
Karine BuggyDIRECTOR OF OPERATIONS
Hugo SlimbrouckSTRATEGIC PARTNERS
Aoife DelaneyDIRECTOR OF GLOBAL SALES
Renato GriecoIT, CRM, VIPER
Ian HemmingwayMARKETING AND PR MANAGER
local knowledge presenceglobal
Local Ovation offices are co-ordinated by an expert global team
GLOBAL DMC
affiliations
local knowledge presenceglobal
Our people are members of and leaderswithin the most prestigious industry
associations and societies
Aoife Delaney Site Global Vice President of Finance
GLOBAL DMC
Web-based, customised IT platform streamlining all communications
from rapid RFP response through to programme reconciliation reportingVIPER :global IT solution
local knowledge presenceglobal
We can serve you seamlessly and promptly
GLOBAL DMC
Director of Operations – Karine Buggy
All offices work according to Ovation's Standard Operating Procedures
local knowledge presenceglobal
seamless operations
Our global pool of expertise and local connections serve you consistently
GLOBAL DMC
Special Events Magazine Listed amongst Top 25 DMCs Globally each year since 2005
MIMA Gold Winner Best Brand Marketing Campaign 2011
Site 7 Crystal Awards & numerous leadership positions (presidency, trustee, young leaders)
IMEX Academy Award 2009
ICCA Best Marketing Award
C&IT Awards Best Destination Management Company 2013
ISES Gala Award
MPI Global Paragon Award
industry legacy
local knowledge presenceglobal
Our industry recognition is your guarantee of success
GLOBAL DMC
In 2014...11,036 hours of learning and development received
679 learning hours delivered in over 151 different topics
97 training days delivered (both face-to-face and on-line workshop)
220 talents attended MCI Institute’s Academies held in Europe, Latin America and Asia
37 talents gained the Certified Association Executive (CAE), Certified Meetings Manager
(CMM), Certificated Meetings Professional (CMP) or Destination Management Certified
Professionals (DMCP) designation
76 managers participated in the flagship Online Management Development Program by
Harvard
training andindustry
engagement
local knowledge presenceglobal
Our on-going training and industry engagement is your guarantee of cutting edge service and delivery