PowerPoint Presentation

RAC Smackdown the IIIrdNew York Libraries are InnovationNYLA Conference November 4, 2016 Saratoga City Center Room 2B

Great Things Happen in3s!

Your HostsMary Jean JakubowskiLibrary DirectorBuffalo & Erie County PLjakubowskim@buffalolib.org

AKA One of Western New Yorks Most Influential PeopleClaudia DepkinLibrary DirectorHaverstraw Kings Daughters PLcdepkin@rcls.org

AKA the Mother of our Country

http://bit.ly/1jQADPf

RAC Smackdown: Service Assessment and Revision at the Dewey Graduate LibraryAnnual Conference Elaine LasdaNew York Library Association Associate Librarian Friday, November 4, 2016 University at Albany elasdabergman@albany.edu

The Challenges:

Graduate Level UsersSpectrum of Student SophisticationCommuter CampusStaff Attrition

Desired Outcome

Market Services EffectivelyReach Students at Points of NeedMaximize Student/Librarian InteractionsUser-focused Service Model

Step 1: Assessment SurveyStudents only DemographicsOn Campus? Perceived Skill Level? Instruction & Help Preferences? Triggers for Contacting Library/Librarian?

Results90%+ Using Library Resources & Services(REMOTELY)89% Extremely, Very, or Confident SearchersWant Subject Expertise, not General Reference

Into ActionNew Strategy Play to Existing Student ExpertiseFocus on One-on-One Consults/InstructionUse Technology to Meet/Teach RemotelyWelcome Day EventContextual Chat Reference

~The Knockout Impact~Fall 2014 Fall 2015 # Consults DOUBLED

September 2015 June 2016110 Total Consults 1 appointment per 14 FTEs

100+ Students Reached on Welcome Day Fall 2016

The Future!Consults by Web Conferencing

Integration in Disciplinary Curricula

Assess/Market to Faculty & Adjuncts ?Persona-Based Marketing

Thank You!Elaine Lasdaelasdabergman@albany.eduDewey Graduate Library, University at Albanyhttp://slideshare.net/librarian68

Share ListenLearnStories of Rockland County

Brian JenningsLocal History Librarian, New City Librarybjennings@rcls.org

Purpose is to collect stories from local residents, specifically senior citizens. The average age of our interviewees is around 84. The oldest was 103, Barney Shiner (we interviewed three people over the age of 100).

HRVH.ORG ESLN - DP.LA-Full interviews are uploaded to HRVH.org via the Southeastern New York Library Resources Council.-Through the Empire State Library Network our metadata is added to the Digital Public Library of America at http://dp.la where we can see the connections between our local history and national history.

Many other organizations have effective oral history programs, most notably NYPL and White Plains Public Library. Ours is unique for our tie-in with regional and national databases of historical information. Our collection is also notable for the full-text searchable transcripts that are included there.

Walter LutherI spent most of my summers at my grandfather's, which was in Sandy Fields in Harriman State Park. I enjoyed that immensely. It was wild and free.

Harry Waitzman1927-2016

I wanted to be a fish man just like my father and he told me youre not going to become a fish man, youre going to become a doctorlawyer!

Listen to our storiessoundcloud.com/rocklandroom

Whats next?-More diversity of interviewees-More training for volunteers and staff-Partnerships with schools in use of interviews

Listening to oral histories at the Clarkstown 225th anniversary exhibit opening at the Town Hall

Geoffrey KirkpatrickLibrary DirectorBethlehem Public Librarygeoff@bethpl.org

Cool Stuff We Like(and we thought youd like them too!)

Bethlehem Public LibrarySchool district public library immediately south of Albany

Service population of 28,500

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Wifi at the Bethlehem Town PoolWorked with the town Parks and Recreation Department to provide wifi to residents at the largest town parkAll school district residents are eligible to utilize the town pool, though there is a cost to enter pool area itself Ensure that wifi signal would be available to those not paying to enter the pool areaPark entrance not restricted

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Wifi at Bethlehem Town Pool (cont.)Intergovernmental CooperationEquipment, installation, and internet service provided by BPL They let us drill a lot of holes in their building!Space and electricity provided by town Parks and Rec

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Marketing Our Services at the Pool

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Elm Avenue Park Wifi Coverage

Dero Fixit Station

Proximity to the Albany County Rail Trail saw an increase in the number of bicycles at the LibrarySimple repairs available 24/7Partner with local bike shop to teach people how to use the tools available

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Cell Phone & Tablet Charging Station

Originally installed in the hallway; then moved into the Library properAlleviates nervousness about leaving electronics while using the Library

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Cellular Wifi Hotspots

We thought these were neat

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NOPL goes mobileKate McCaffreyLibrary DirectorNorthern Onondaga Public Librarykmccaffrey@nopl.org

Challenges:

Increasing interest in getting out of our buildings lots of invitationsFeeling that we had hit the walls in terms of growthStaff struggled with transporting and setting up tables, dealing with canopies, hauling materialsPresentation felt stodgy difficult to stand out in the crowd!

Initial Cost $54,160

Truck $21,730Custom Body $24,181Wrap $ 1,834Furnishings/accessories $ 4,476Technology $ 1,100

Ongoing costsgas, maintenance,insurance, staffing, materials

Stonewell Bodies, Genoa NY

Where can we go?

ParksSenior residencesWilliams Beach and Oneida ShoresTown of Cicero Family Movie NightsCamp Out NightHealth & Wellness FestivalNorth Syracuse Community FestivalCicero Chamber FestivalTown of Clay Easter Egg Festival

When Did We Build this Wall?

Removing barriers to library accessJennifer Palmer Schlossberg, LibrarianHead of Access and Circulation ServicesTompkins County Public Library | Ithaca, NY | www.tcpl.orgjschlossberg@tcpl.org | 607.275.1554

Took the reins at the end of 2013Restrictive policies made it difficult for staff to give good customer service Couldnt move ahead with new services if we were failing at supplying the most basic service issuing library cards Razing the Walls

Children in Foster CareDenied cards because they did not have a financially-responsible adult to sign the registration cardAcknowledge that these children deserve access to their public libraryWorked with the Department of Social Services

Policy: http://tcpl.org/libinfo/rules-policies-foster-child-card.php

Children with Two ResidencesRecognize various family structuresLibrary should not be another obstacle for a childEase tensions between households

Policy:http://tcpl.org/libinfo/rules-policies-minors-with-two-residences.php

Babies Belong at the LibraryCollaboration among all 6 public libraries in Tompkins County and the Family Reading PartnershipWanted families with noisy babies and nursing needs to feel welcomeInfants born at Cayuga Medical Center in Ithaca, NY receive their Babys First Library Card along with a bag of reading-related resources prior to being dischargedBabies born at home, or families adopting babies, can pick up their card and bag at any of the six libraries in Tompkins County.Fine-free board books

Other community members now eligible for library services:

People (18 and over) living in a residential programAdults (18 and over) and their children living in a homeless shelterYoung adults (13-17) living in a group homeYoung adults (13-17) who need a card to access WiFi for their ChromeBooks

Thank you!

Jennifer Schlossberg, LibrarianHead of Access and Circulation ServicesTompkins County Public LibraryIthaca NYjschlossberg@tcpl.orgwww.tcpl.org

Our team focus is to develop a standardized trustee education framework to facilitate knowledge creation amongst public library trustees in New York State. Our goal is to increase the confidence of system staff to provide regional trustee education which in turn will increase the confidence of the trustees within their system.The education framework will be developed for System staff with input and feedback from key community stakeholders. Our team firmly believes in tapping into the collective wisdom in the New York Library Community and will be working to collect feedback from all stakeholders.

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756

6,000+

$1.2 billion

19.7 million

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6,000+ Public Library Trustees in New York State23 Public Library Systems that produce trustee education

Regular turnover of trustees on boardsIncreasingly regulatory environment in New York State for public librariesIncrease in audits of libraries by the Office of the State Comptroller50

The PULISDO ILEAD TeamPULISDO = Public Library System Director Organization of New York State

Last but definitely not least, I would like to introduce the HATS TEAM from left to right:

Our team leader, Rebekkah Smith Aldrich, Coordinator for Library Sustainability at the Mid-Hudson Library SystemRon Kirsop, Assistant Director at the Pioneer Library SystemGrace Riario, Assistant Director at the Ramapo Catskill Library SystemLisa Erickson, Communications, Advocacy and Outreach Librarian at the Nioga Library SystemJennifer Ferriss, Assistant Director at the Southern Adirondack Library SystemAmanda Travis, Member Library Liaison at the Onondaga County Public Library

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The GoalTo develop a standardized framework for trustee education curriculum to be deployed through the public library systems of New York State.

The Results5 custom modules launched (April 2016) :

The Basics of What Every Trustee Should Know

Legal Issues for Libraries

Financial & Fiduciary Responsibilities

Planning & Advocacy for Library Sustainability

Seven Habits of Highly Effective Boards

Recently

Trustee Educator Cohort Meet-Up

Two-day, in-person meet-up of System staff (September 2016) who provide trustee education:To help library systems think about trustee education in alternative waysTo support library systems in their current trustee education practicesTo introduce the HATS curriculum to system trainersTo introduce the flexibility in customizing and applying the HATS curriculum

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The Future

November 2016 Agenda Item for PULISDO: Statewide endorsement of the HATS Curriculum

Deployment of custom training sessions throughout the state

Evaluation process to judge usefulness of product

2017 Statewide Trustee Educator Cohort Meet-up

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Yay Team!Team HATS enjoyed working together so much many of the team members are now working together on other statewide projects:Mini-Webinars for Trustees for the New York State Library

Committee to Review NYS Minimum Standards

Sustainability Initiative of the New York Library Association

Sincerely, Team HATS

Rebekkah Smith AldrichCoordinator for Library SustainabilityMid-Hudson Library Systemrsmith@midhudson.org

School Library Writing CenterDr. Timothy HoranLibrary Media SpecialistHauppauge High Schoolhorant@hauppauge.k12.ny.us

I Wrote the Book on School Library Writing CentersLiterally!

Its was published recently by Libraries Unlimited (an imprint of ABC-CLIO)It contains everything you want to know about School Library Writing Centers but were afraid to ask!And best of all, its well written. Youll love it. I promise.

Look for the K-6 sequel next year

The Five Mainstays of theSchool Library Writing Center:It is located in the school library.It is open during the day, and after school.The majority of instruction is performed by students (peer tutors).It is modeled closely on the university writing center paradigm.The school librarian is the sole director, and is also a tutor (Horan 10).

What is a Writing Center?Its a place where students can go to receive assistance with writing assignmentsMultiple sessions per assignment work bestThe goal of a writing center is NOT to fix papersThe goal is to create writers

What do Writing Centers do?They perform peer tutoringThey use the form of the one-on-one writers conferenceThey assist students in all phases of writing, from initial brainstorming, to successive drafts, to final editing

What do Writing Centers NOT do?They dont write papers for studentsThey dont fix papersThey dont allow drop offsThey dont proofreadThey dont guarantee high grades

Join my School Library Writing Centers Forum!Its Free! Its Fun! Its Educational!Im the Owner and ModeratorI will Respond to You DirectlyYou can also Chat with Each OtherIts a Continuation of my BooksHeres the URL: http://slwc.freeforums.net/

Rochester International Academy Librarys Makerspace Storytelling Autonomous Circ Julianne WiseLibrary Media SpecialistRochester International AcademyRochester City School Districtjulianne.wise@rcsdk12.org

RIA Library: Patron OverviewWe serve 350 students in grades Kindergarten through 12th grade.All of our students are new arrivals to the country and speak low incident languages.Approximately 95% of our students have refugee status.Many arrive with interrupted or no formal education.

Meet Our RIA Library Patrons!https://youtu.be/WjxSp6hS0Lw

Makerspace to Go:Narrowing the Digital DivideMany students with limited formal education are working hard to adapt to our reliance on the written word but are very comfortable learning in a three-dimensional setting.A makerspace is a physical space that contains shared resources and is devoted to hands-on invention and creation. Makerspace-to-Go is shared by all Rochester City School District libraries and was funded by Rochester Public Librarys Harold Hacker Fund. It includes a Makerbot Mini Replicator 3d printer, Lego Mindstorms EV3 robotics kit, Rubix cubes, tangrams, magnetic poetry and origami paper.

Makerspace to Go: Outcomes

Students language acquisition is fostered as they enthusiastically write and speak English while collaborating on makerspace projects.Experience with the shared makerspace inspired RIA teachers to obtain funding for RIAs own permanent makerspace.Teachers are now collaborating in a collegial circle as they creatively integrate these new resources into instruction.

Storytelling Festival:Targeted Collection Development

The Rochester City School Library System sponsors an annual Storytelling Festival for students attending private and public schools in Rochester.Students selected culturally relevant stories from our highly diverse library collection that includes many bilingual folktales and fairy tales.We had a very successful year with five well-prepared participants who earned four winning trophies for RIA.

Autonomous Circulation:Building Confident Patrons

Most of our students have not experienced a library prior to coming to RIA. Many of them have lived with limited access to information.New arrivals are immediately taught our highly structured library procedures in their first language so they can begin to independently navigate the library resources.Pictures remind students of procedures so those at the pre-literacy level can participate in our library culture. This is one way we begin to acclimate our students to the freedoms we enjoy here in the United States.

Bernard MargolisState Librarian of New York

AKA the Wise One

Closing Comments

Memories for a Lifetime Walter Luther 365 tales , track 12014108855.055Doctor LawyerHarry WaitzmanHarry Waitzman oral history, track 12015oral history91246.805