quarterly dashboard assessment

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Quarterly Dashboard AssessmentPresentation to the Year Up Board of Directors

June 18th, 2007

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Introduction

This document looks at seven critical areas of Year Up’s work. For each area, we set

performance benchmarks and rate our progress with a color coded system:

Green means that the area is performing on target

Yellow means caution and further attention and analysis is warranted

Red means there are significant concerns and follow-up is a priority

For areas that focus on class-specific data, classes are identified by their graduation month and

year (i.e. Jan ’06, Jul ’06, etc.).

The goal is to provide the Year Up staff and Board with a tool to clearly assess organizational

health and to zero in on problem areas.

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Recruit and retain talented staff

Cultivate solid student pipeline

Provide consistent student support and guidance

Teach marketable skills

Provide quality service to corporate partners

Position students for ongoing success

Create sustainable program infrastructure

Executive Summary

StatusDec 06

G

G

G

Y

G

Y

G

G

G

G

Y

G

Y

G

StatusApril 07

4

Recruit and retain talented staff

0% 9%

39%

52%

0%

10%

20%

30%

40%

50%

60%

StronglyDisagree

Disagree Agree StronglyAgree

G

Rules:

Human ResourcesGEmployee

Satisfaction G

Five employees departed in 2007

Two employees left in 2006

Employees are generally satisfied and excited about their experience at Year Up

• <= 15% Turnover

• 15% - 20% Turnover

• >= 20% Turnover

• >=85% Agree or Strongly Agree

• 75% < Agree or Strongly Agree < 85%

• Agree or Strongly Agree <= 75%

Comments:

Metric:

G

Y

R

Question: I am satisfied with my experience at Year Up and excited about the challenges that lie ahead

5

Cultivate solid student pipeline

5.0

2.5

5.25.7

6.5 6.5

4.7

3.3

3.9 4.0

2.0

4.0

6.0

8.0

Jan '07 Jul '07 Jan '08

Graduation Month/Year

MA RI DC NY

G

Metric:

Rules: G

Y

R

Comments: Consistent referrals suggest both student satisfaction and high need for Year Up services

• Interested : Accepted >= 3:1

• Ratio of Interested to Accepted between 2:1 and 3:1

• Interested : Accepted <= 2:1

• Alumni referral >= 30%

• 20% < Alumni referral < 30%

• Alumni referral <= 20%

Student Yield (Interested: Accepted Ratio)G Admissions Referrals

(% Referred by Alumni/Students)G

57%

49%

60%

44%

18%

56%

47%

17%13%

0%

10%

20%

30%

40%

50%

60%

J an '07 J ul '07 J an '08


MA RI DC NY

Ratios across all four sites indicate high interest & deep outreach

Consistently lower yield for January classes expected

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Provide consistent support and guidance

67%

59%55%

77%74%

59%

71%

89% 86%83%

74%

0%10%20%30%40%50%60%70%80%90%

J an '07 J ul '07 J an '08

Graduation Month/YearMA RI DC NY

Y

Metric:

Rules: G

Y

R

Comments: Company wide focus on improving lower-than-target retention rates

Several initiatives in place to reduce attrition, including in-program support and admissions screening.

• Apprenticeship Departures <= 5% of class

• 5% < Apprenticeship Departures <10%

• Apprenticeship Departures >= 10% of class

Apprenticeship Departures(% Fired in Apprenticeship Phase)

YStudent Retention

• >=80% Retention

• 75% < Retention < 80%

• Retention <= 75%

Improvement noted with July ’07 class.

Strong focus on client service has helped to retain partners

13%

19%

14%14%

27%

7%6%

4%

7%

0%

5%

10%

15%

20%

25%

30%

J ul '06 J an '07 J ul '07


G

7

Teach marketable skillsG

Metric:

Rules:

G

Y

R

Comments:

• Met or Exceeded Expectations > = 85%

• 80% < Met or Exceeded < 85%

• Met or Exceeded Expectations <= 80%

Professional Skills(% Met/Exceeded Expectations) G Technical Skills

(% Met/Exceeded Expectations) G Communication Skills

(% Met/Exceeded Expectations) G







Current apprenticeship partners remain satisfied with our students’ professionalism.

Current apprenticeship partners remain satisfied with our students’ technical abilities.

Current apprenticeship partners remain satisfied with our students’ communication skills.

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92%

72%

97%91%

94%

86%

97%91%

83%88%

99%

0%10%20%30%40%50%60%70%80%90%

100%

J an '07 J ul '07 J an '08


MA RI DC NY

G

Metric:

Rules:

G

Y

R

Comments:

Student Survey:Instructor Overall

(% Rating “Excellent or Very Good”)

G

• Excellent or Very Good >= 75%

• 65% < Excellent or Very Good < 75%

• Excellent or Very Good <=65%

Student Survey:Course Overall

(% Rating “Excellent or Very Good”)

G

91%

77%

97%88%87%

96%97%91%

69%

78%

99%

0%10%20%30%40%50%60%70%80%90%

100%

J an '07 J ul '07 J an '08


MA RI DC NY

Current class reports high degree of satisfaction with Year Up instructors.

Student satisfaction in NY continues to remain very high.

• Excellent or Very Good >= 75%

• 65% < Excellent or Very Good < 75%

• Excellent or Very Good <=65%

Student evaluations continue to affirm relevance and quality of Year Up curriculum across sites.

Teach marketable skills

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Satisfaction with Year Up

• >= 80% Retention

• 70% < Retention < 80%

• Retention <= 70%

Quality service for corporate partners

3.20

2.61

2.96

2.402.27

2.67

1.901.90

3

0.00

0.501.00

1.50

2.00

2.503.00

3.50

Jul '06 Jan '07 Jul' 07


MA RI DC NY

91%100% 95% 100%

94%100%

75%

0%

20%

40%

60%

80%

100%

Jan '06 Jul '06 Jan '07Graduation Month/Year

MA RI DC

G

Metric:

Rules: G

Y

R

Comments:

Launched initiative to identify and manage strategic accounts.

In MA, three top partners account for 51% of current placements.

Partners remain closely linked with program as employers of YU alumni and future apprenticeship partners

• >= 4 interns/partner

• 2 < interns/partner < 4

• interns/partner <= 2

Average Apprentices/Partner

Y

• Yes >= 90%

• 85% < Yes < 90%

• Yes <= 85%

Corporate Partner Retention

(% Partners from Previous Class Retained as ‘Active’ Partners or On Board for the Future)

GQuestion: Based on this apprentice’s

performance, would you continue relationship with Year Up?

G

Early DC challenges have been resolved and 100% of partners renewed for July ’07 class.

97%

88%

98%93%

100%89%

100%

0%

20%

40%

60%

80%

100%

J ul '06 J an '07 J ul '07


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• >= 85% employed in 4 months

• 75% < employed in 4 months < 85%

• Employed in 4 months <= 75%

Position students for ongoing success

$15.19

$16.94

$15.09

$11.89

$13.41$13.31

$15.93

$10.00$11.00$12.00$13.00$14.00$15.00$16.00$17.00$18.00

Jan '06 July '06 Jan '07Graduation Month/Year

MA RI DC

28%

21%

35%

25%

55%

15%

25%

0%

10%

20%

30%

40%

50%

60%

Jan '06 Jul '06 Jan '07


MA RI DC

Metric:

Rules: G

Y

R

Comments: Wage rate differences noted by city.

MA and RI on track to meet target. DC made great improvements on graduate employment.

• Average wage >= $15/hr

• $12.50/hr < Average wage < $15/hr

• Average wage <= $12.50/hr

Average Wage

Y GraduateEmployment

(% Employed within 4 months)

G

G

Improved alumni services will increase college attendance rates.

Pallotta scholarships have made a major impact in MA.

• >= 40% Attending college within 1 year of graduation

• 30% < Attending college within 1 year of graduation < 40%

• Attending college within 1 year of graduation <= 30%

AttendingCollege

G

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Provide sustainable program infrastructure

$4.3M

$7.5M

0

2,000,000

4,000,000

6,000,000

8,000,000

Nov '06 Mar '07 May '07

Target Actual

Y

Metric:

Rules:

Comments:Current position (5/07) = $7.5M

Exceeded target cash position by $3.2M. Getting closer to Board goal of 6 months of working capital on hand

• Cash >= 100% of target

• 90% < Cash < 100% of target

• Cash <= 90% of target

Cash PositionG

Continued improvement in Days Sales Outstanding.

• Time to collect <= 60 days

• 60 days < Time to collect < 90 days

• Time to collect >= 90 days

Days Sales OutstandingY

6566

64

7373

58

60

62

64

66

68

70

72

74

May '06 Aug '06 Nov'06 March ' 07 May '07

Day

s

Strong focus on increasing apprentice rates across all sites.

• Apprentice pay >= $725/wk

• $650/wk < Apprentice pay < $725/wk

• Apprentice pay <= $650/wk

Average Apprentice RateY

$698

$703

$766$724

$694$683

$709$719

$785

600

650

700

750

800

Jul '06 Jan '07 Jul '07


$/w

eek

Boston ProvidenceWashington NY

G

Y

R

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Provide sustainable program infrastructure (continued)

$2.27M

$2.21M

0

1,000,000

2,000,000

3,000,000

4,000,000

Jan '07 Feb '07 March'07

April '07

Received/Committed2007 Fundraising Goal

Metric:

Rules: G

Y

R

Comments:

Y

RI, DC, and NY launching Scholars programs in ’07.

Scholars targets adjusted to reflect event sponsorship.

Year Up Scholars Coverage(% of Students Covered by YU Scholars)

Fundraising across all sites right on target.

Figures do not include any of the prospectus commitments that were verbally pledged in March & April since they are not officially booked until June.

Fundraising GoalG

• Fundraising >= 100% of goal

• 90% < Fundraising < 100% of goal

• Fundraising <= 90% of goal

26%

0%1%1%

15%

0%0%0%

14%

0% 0%0%0%

5%

10%

15%

20%

25%

30%

2008 Graduates 2009 Graduates 2010 Graduates

Graduating C lass

BostonP rovidence

WashingtonNY

• Scholars Coverage >= 50% of students

• 25% < Scholars Coverage < 50%

• Scholars Coverage <= 25% of students

Y

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Provide sustainable program infrastructure (continued)

Metric:

Rules: G

Y

R

Comments:

Y

$14,755 $14,482 $14,912

$10,000

$12,000

$14,000

$16,000

$18,000

$20,000

2005 (Actual) 2006 (Actual) 2007(Projected)

Each site focused on achieving a long term cost per head of $14,500

While current projections include all sites, future metrics will separate by site

• Cost per student in current year lower than previous year

• Cost per student in current year same as previous year

• Cost per student in current year higher than previous year

60%

32%

0%

59%

32%

9%0%

30%

48%

10%

12%

0%

20%

40%

60%

80%

100%

2005 2006 2007

Foundations Internship Government Individuals

Split “Foundations” bar into “Foundations” and “Individuals” for 2007.Increased government presence. Apprentice revenue increasing as a percentage of total as planned

• Intern & gov’t funding >= 45%

• 35% < Intern & gov’t funding < 45%

• Intern & gov’t funding <= 35%

Funding MixG Y Cost per Student

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INCOME STATEMENT SUMMARY

Revenue Expenses

Indiv. Contributions $ 493,552 Program $2,898,508

Found, Corp, Pub., Misc $1,860,946 Fundraising $ 172,530

Internships $1,680,572 Mgt. & Gen $ 379,566

Total Revenue $4,035,070 Total Expenses $3,450,604

Budget to Actual

YTD Actual YTD Budget Variance

Revenue $4,035,070 $ 4,107,112 ($72,042)

Expenses $3,450,604 $ 3,911,905 ($461,301)

ADDITIONAL CASH DETAIL (not reflected on Income Statement)

YTD Cash Receipts Received from Previous Year Pledges: $ 1,547,633

Previous Year Pledges Expected to be received in 2007: $ 420,366

BALANCE SHEET

YTD Actual Beg. of Year Change

Total Assets $ 18,962,518 $ 12,443,395 $6,519,123

Total Liabilities

& Net Assets $ 18,962,518 $ 12,443,395 $6,519,123

Cash on 5/31/07 = $7,507,887

AppendixFinancial Summary (through April 30, 2007)

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Operations

Launching due diligence research for site expansion.

HBS intern leading summer project to update the Dash Board

Conducting national training for cross site operations staff.

Launched cross site Leadership & Management training program for growing staff of middle managers.

Strengthening professional development procedures and introducing job categories and career tracking.

In final stages prototype design for national database to improve data collection & analysis for student tracking, fundraising and contact management

Launching cross site purchase order system integrated with company intranet.

Infrastructure & Systems

Searches in progress: Future Executive Directors.

Hired: National Director for Academics & Program, Finance Coordinator & Director of Data Systems and Operations

Hired: National Director for Strategic Partnerships & Development.

Staffing

Partnership Building

Fundraising: Growth Capital Campaign

Year Up National – Update Appendix

Program Pilots with national implications include alternative credentialing model, alumni services infrastructure, TABE learning assessment, and empowerment curriculum.

National corporate partnerships evolving– Monster, Bank of America, Perot Systems, State Street and Ipswitch.

Public Launch of Microsoft Partnership

Involvement of Governor’s office: Governor participation – Prayer Breakfast and NECN Panel

National Fundraising Wins – New Profit ($1M), Josh Bekenstein ($2.5M)

Largest Donation in Year Up history – Jensen Family Foundation $5M with $1M incentive for reaching $18M goal by September 2007.

Human Asset Management

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Operations Buildout at 93 Summer will take place June-September – creating capacity for an additional

learning community (70 students/year) and national headquarters functions.

Program & Academics

New “Admission Forum” approach launched to consolidate applicant information and facilitate improved decisionmaking

Alumni Association re-launched on May 15 with new officers, board members, and committee structure. Alumni reunion scheduled for June 9.

15/19 of the Kellogg-funded pilot for students with no HS diploma or GED remain. 4 of these students have received GED/diploma since starting Year Up.

Initial indications that non-GED attrition follows similar pattern to traditional Year Up students.

Students

Two FT instructors departed mid-semester. Current focus on recruiting for September class and developing new pipeline model for faculty.

Full-time Events and Communications Manager will consolidate expertise for local events

Staffing

100% of July placements secured as of May 31. Continued selling will create contractor opportunities for graduates.

State Street pilot with Investment Operations has resulted in FT job offers to all current apprentices and increased interest in apprenticeship program.

Consultant leading the documentation of sales and client service strategy for “site in a box”.

Apprenticeships

Microsoft relationship officially launched in early May – next steps include rolling out certification training/testing services for YU staff, students, and alumni

Increased visibility in Q2 with Governor’s Prayer Breakfast & WBZ, NECN, and Cuencavision,

Wins – MA State Budget ($400K), Workforce Competitiveness Trust Fund ($500K/3 years), United Way ($140K/3 years), Marathon ($40K), Ludcke ($50K), Bilezikian ($20K), Babson ($10K)

June Prospects – Drive Fore Success Golf Tournament ($200K) & Bank of America ($200K) Upcoming “Know Your Donor” survey will assist in targeting cultivation

and cultivation efforts

Fundraising and Marketing

Year Up Greater Boston – Update Appendix

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ProgramGraduation planned for August 1st. Likely speaker Dean Esserman, Providence Police Chief.

CCRI 12-credit articulation agreement secured. Johnson & Wales draft dual-enrollment agreement still in our hands for review.

Class of July 2007 – 25 of 34 students retained with two months to go (74%).

Class of January 2008 – 31 of 36 students retained after three months (86%). Students

Working to secure 31 apprenticeships for July. Current gap appears to be 3 – 4 apprentices. New partners signed on include Gilbane (new CIO renewed), Collette Vacations and Hasbro.

Still have not re-upped with the State of RI. They were one of our largest partners, with 3 – 4 apprentices per class, but the current state budget crisis is affecting their ability to work with us. Also lost the RIEDC because they’re outsourcing IT.

Still pursuing other prospects: APC, BCBS RI, Brown University, EDS, Edwards & Angell, FM Global, HinckleyAllen, and Unicom.

Apprenticeships

Wins – $60K from State WIBs, $20K individuals, $5K Horton fund, $5K APC, $5K in-kind clothes

Pending – Federal appropriations ($700K), RI Dept. of Adult Education ($176K), RI Foundation ($50K), RI General Assembly ($44K), Bank of America Foundation ($25K), Kimball Foundation ($20K), TriMix Foundation ($20K), Grimshaw-Gudewicz Foundation ($15K), and Robert Stoico/FIRSTFED Charitable Trust ($10K).

Individuals – Currently working on developing relationships with Liz Chace, Brad Faxon, Rick Bready, Shivan Subramaniam, Bob Savoie, Bill Daugherty

Advisory Board – Recently added Pete Hayes of Hayes & Sherry Real Estate. Working to add more new members.

Fundraising & Board Dev

Year Up Providence – Update Appendix

New junior tech instructor, James Angell, recently hired. He’s a YU RI Class 2 grad.

New site leader, Joe Gerena, helping to ensure focus on high support and retention Team

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Program & AcademicsSuccessfully transitioned to two learning community model

Secured Bill Kennard, former FCC Chairman, as graduation speaker

Hired Enrollment Coordinator

Nancy Swift transitioning to alumni specialist

Site leaders ensure consistent program quality

Staffing

New partners: Ibiquity and Hangar IT

Morgan Stanley committed to 10 investment operations apprenticeships in Baltimore

Northrup Grumman interested in partnering with Year Up across all four sites and future locations

Apprenticeships

Wins: $50K cash and software Microsoft

Losses: $25K Gwendolyn and Morris Cafritz Foundation, $25K Junior League of Washington

Pending: $100K Philip L Graham Fund, $200K Congressman Moran appropriations request

Highlighted on video cast for national CIO Executive Summit

Guest on Business Destiny radio show as Human Capital solution


Year Up Washington, DC – Update Appendix

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Operations

Hosted first fundraiser/cultivation event where we honored a mentor and a corporate partner -- Merrill Lynch

Hosted JP Morgan Chase Day on 6-1-07, Lehman Brothers Day 6-8-07, Merrill Lynch Day on 6-15-07 and Towerbrook Day on 6-12-07

First NYC Graduation scheduled for 7-30-07 at Embassy Suites Hotel in the Financial Center

Program & Academics Final review of articulation agreement with Pace University where students can receive up to 16 transferable college credits from Pace University

Started first Investment Operations class with eleven studentsTaking thirty students to Washington DC site – trip sponsored by Edwin Gould

Foundation and Tides

38 students started the program in March 2007 and there are currently 28 students in the program (74% retention)

September 2006 class started with 24 students and we are currently at 17 students (71% retention)

Have over 100 interest forms form the September 2007 class

Students

Hired Director of Cultivation and Special Events, Karen FleshmanHired consultant to scope program space options for September 2008Currently recruiting instructors, FAO Schwarz Fellow and Director of Operations

Staffing

Secured IT apprenticeships with American Express and Bank of AmericaSecured Investment Operations apprenticeships with Merrill Lynch, Lehman

Brothers and Morgan Stanley In discussions with Citigroup, Cisco, IBM, Centerline Capital Group and Bear

Stearns

Apprenticeships

Towerbrook grant approved for $75,000Microsoft Unlimited Potential grant approved for $92,700Preparing renewals as well as new proposals for WT Grant, Bank of America,

Guttman Foundation, Salesforce.com, Staples and New York Community TrustHosted site visit for 15 staff from the Robin Hood FoundationHosted site visit for Craig Newmark, founder of Craigslist on 6-5-07


Year Up New York City – Update

quarterly dashboard assessment

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