1Mentoring Partnership of Mentoring Partnership of MinnesotaMinnesota

Quality in ActionQuality in Action

Shining a Light on Supervision: Shining a Light on Supervision: Lessons from the BeaconsLessons from the Beacons

July 7, 2010July 7, 2010

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Webinar LogisticsWebinar Logistics

Asking Questions & Sharing Comments During the Webinar1. “Raise your hand” & MPM Organizers

will unmute you

2. Or, type questions (and comments) in the question/answer section and submit; we will respond directly to you or possibly share your question with all attendees

When unmuted, please monitor your background noise

April Riordan, Director of Training and Community Partnerships

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Super Staff SuperVision: A How-To Handbook of Powerful Techniques to Lead Camp Staff to Be Their Best Michael Brandwein 2002

“Howzitgoin?”

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OverviewOverview Mentoring Research Mentoring Research Shining a Light on Shining a Light on

SupervisionSupervision Lessons from BeaconsLessons from Beacons

Strengthening Strengthening Supervision Supervision

Walking the TalkWalking the Talk Questions & ResourcesQuestions & Resources

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Mentoring Research

Program Staff in Youth Mentoring Programs: Qualifications, Training and Retention

Tom Keller, Ph.D., Portland State University

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Program Staff: Keys to Successful Mentoring

Staff Qualifications

Staff RetentionStaff Training

Mentoring Program Success

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Program practices predictive of stronger positive effects on youth outcomesProcedures for systematic monitoring of program implementation

Use of community settings for mentoring

Using mentors with backgrounds in helping roles or professions

Clearly established expectations for frequency of mentor-youth contact

Ongoing (post-match) training for mentors

Structured activities for mentors

and youth

Support for parent involvement

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Mentoring Program Staff:

Design program models

Support relationships Form relationships

with participants

Model attributes desired in mentors

Implement program policies and procedures

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Parallel Fields

Nature of mentoring work

Nature of mentoring workforce

child welfare workers

youth development

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Many Hats of Mentor Program Staff

Direct practice

Volunteer managers

Case managers

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Staff Retention

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Predictors of Staff Retention

Individual Factors Professional Perceptions Organizational Factors

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Workplace Climate

Workers experiencing more

positive organizational climates: remain in jobs longer demonstrate better attitudes about work deliver higher-quality services achieve better outcomes for children

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Implications of Research for Mentoring Programs

Likelihood of retaining qualified staff may be enhanced when the culture and climate experienced by employees embodies the stated values of the program

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Shining a Light on Supervision

There is an important There is an important relationship between relationship between what managers what managers dodo, , what frontline staff what frontline staff members members dodo, and , and what children and what children and youth youth experienceexperience in in programsprograms

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2005 Forum Survey When we compared

satisfied youth workers with their dissatisfied peers, only one significant difference emerged in their profiles: satisfied workers were more likely to report getting the feedback they needed to do their job.

- Forum for Youth Investment

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Beacons Panelists

Jenny Wright Collins, Minneapolis Beacons Network Director

Alyson Mohan-Lucas, Beacons Center Director for the YMCA of Minneapolis

Hayley Tompkins,Beacons Program Director for the YMCA of Minneapolis

Matt Kjorstad,School Success Program Executive for the YMCA of Minneapolis

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Lessons from the BeaconsFrom a systems point of view,

supervisors are the key leverage point for the quality

improvements we want to see happen in programs.

-Denise Williams, NYC Dept. Youth & Community Development

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Strengthening Supervision

1. Running effective staff meetings2. Designing individual supervision meetings3. Using staff evaluations as a means of

reflection, teaching, and continuous improvement

4. Conducting in-house trainings5. Using data to inform programming

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Strengthening Supervision

Running effective staff meetings

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Strengthening Supervision

Designing individual supervision meetings

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Strengthening Supervision

Using staff evaluations as a means of reflection, teaching, and continuous improvement

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Strengthening Supervision

Conducting in-house trainings

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Strengthening Supervision

Using data to inform programming

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Walking the Talk

“This is all really about having our staff be connected to the vision. How are we organizing the work with adults in the same way that we want to with young people? The more we model this at the staff level, the more we see it in programs.”

Alyson Mohan-Lucas, Beacons Center Director for the YMCA of Minneapolis

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Conclusion

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Featured Resources

Beacons MinneapolisBeacons Minneapolis Forum for Youth InvestmentForum for Youth Investment High Scope Youth Quality Assessment High Scope Youth Quality Assessment

(YPQA)(YPQA) Extension Center for Youth Development's Extension Center for Youth Development's

Youth Work InstituteYouth Work Institute Quality MattersQuality Matters

Youth Development InstituteYouth Development Institute

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Professional Development for Mentoring Program Staff Quality in Action Webinar Series MPM Training Institute workshops &

events Minnesota Mentoring Conference, Oct. 25 MENTOR EEP Webinar Series Summer Institute on Youth Mentoring

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Resources

MPM Training www.mpmn.org/traininginstitute

Web sites & PDFs www.delicious.com/traininginstitute

This presentation & others www.slideshare.net/traininginstitute

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Thank You!

Next Quality in Action webinar is August 4, 2010; 12:00 – 1:00 pm CDT Beyond the Background Check Features

panelist Sarah Kremer from Friends for Youth.