Quality in Action Quality in Action WebinarWebinar

Take a Tour of Program Take a Tour of Program Quality Quality

with the QMAPwith the QMAP

Mentoring Partnership of Mentoring Partnership of MinnesotaMinnesota

AgendaAgenda QMAP’s backgroundQMAP’s background Introduction to the QMAPIntroduction to the QMAP Benefits to programsBenefits to programs QMAP sectionsQMAP sections MPM QMAP pilot projectsMPM QMAP pilot projects Live demonstration of QMAPLive demonstration of QMAP Pilot participation criteria and QMAP Pilot participation criteria and QMAP

FAQsFAQs Steps to participating in the QMAPSteps to participating in the QMAP

Background for QMAP Background for QMAP developmentdevelopment

Why?Why?

When?When?

Who?Who?

What’s next?What’s next?

Introduction to the QMAPIntroduction to the QMAP QMAP

● Quality Mentoring Assessment Path

A mentoring program self-assessment tool designed to help youth mentoring programs improve current processes by evaluating program quality based on the Elements of Effective Practice ™ standards (MENTOR/ National Mentoring Partnership), and current research on evidence-based practice in the field of mentoring, as well as insight from mentoring program practitioners around our state.

Introduction continued…Introduction continued…

These elements are the nationally recognized standards of practice for youth mentoring. Complementary training and capacity building sessions based on this model are offered by MPM to support use of best practices, and ongoing technical assistance for QMAP participants will be provided.

Benefits of QMAP Benefits of QMAP participationparticipation

Self-assessment provides an opportunity to reflect on program practices and day-to-day implementation.

Assessment with MPM staff provides feedback on program operations.

Tools, strategies and consultation will be provided to programs to support and improve use of best practices.

QMAP Sections

QMAP is divided into 4 sections:

● Program Management

● Program Operations

● Program Evaluation

● Uploads

Program ManagementProgram Management Includes all of the tasks and

responsibilities associated with managing a program.

● Leadership structure

● Hiring staff

● Managing finances

● Maintaining accountability

● Marketing and advocacy

Program OperationsProgram Operations

Include all elements of a mentoring program

related to program participants and match

relationships.

•Recruiting

•Screening

•Training

•Matching

•Ongoing support and recognition

•Supervision

•Closure

Program EvaluationProgram Evaluation

Tells you where your program is successful and how it can be improved.

Gives a program valuable information to use in communicating with participants, funders and supporters.● Outcomes that demonstrate success and

instruments for data collection● Analyze program data● Use findings to enhance program

Uploads Section

Upload documents for each of the three sections

Examples of required uploads include:● Program’s mission● Recruitment plan● Match process/criteria; agreement forms● Samples of data collection instruments

QMAP Pilot ProjectsQMAP Pilot Projects

MPM is conducting two QMAP pilot projects, starting in February, 2010. MPM will support and guide 20 mentoring programs through the QMAP process during each pilot phase.

We invite your program to be one of the first youth mentoring programs to participate in this process to test the tool, evaluate your program quality, and help create benchmarks.

Let’s go live!

Live demonstration of the QMAP

Validate Your Program Quality: Validate Your Program Quality: Take Part in the QMAP Pilot Take Part in the QMAP Pilot

ProjectProjectQMAP Criteria:

● Participating program must be a Minnesota program

● Participating program must be in operation for at least two years

● Participating program must be actively working with at least 20 matches

● Participating program must be a youth-to-adult mentoring program

Why participate in the Why participate in the QMAP pilot?QMAP pilot?

Receive recognition among your peers as a leading program committed to quality

Use the results of your assessment in funding applications

Receive individual training, technical assistance, and evaluation of your completed assessment

Why participate in the Why participate in the QMAP pilot? cont.QMAP pilot? cont.

Help families and volunteers feel confident about participating in your mentoring program

Most importantly, help protect youth participating in your mentoring program

QMAP Pilot Project FAQsQMAP Pilot Project FAQs How long will I get to complete the

QMAP tool? ● We will ask you to complete the

assessment within 6 weeks.

Within an organization, who should conduct the assessment? ● The person who has the most knowledge

about your program processes, policies and history; however, for many programs, you may have to involve other program staff as well [to obtain more information].

QMAP Pilot Project FAQsQMAP Pilot Project FAQs

What do I need to get started? ● You will need a computer with high-speed

internet access, your program manual or operational guide, and time.

Who can see my program’s quality assessment? ● Only MPM staff and our external project

evaluation consultants will have access to your results.

QMAP Pilot Project FAQsQMAP Pilot Project FAQs

Will I receive help with the tool? ● MPM staff will provide technical support

while your program is involved in the pilot, and will provide an individual review of your completed assessment.

First Step for the QMAP: First Step for the QMAP: RegisterRegister

1. Go to MPM’s website and click Program Login2. Log in and click “Update Profile”3. If you have not been assigned login

information, click on the Program Registration Form.

Registering also gets you access to additional resources, such as funding announcements and inclusion in MPM’s public referral system. *Nudge, nudge* - Don’t forget January is National Mentoring Month!

Steps to participate in the Steps to participate in the QMAP cont.QMAP cont.

Once you are registered and have your organization’s login information, contact Polly Roach (polly@mpmn.org) to indicate your interest in participating in a QMAP Pilot.

Once approved for the pilot, you will be able to access the QMAP after you login on the Program Login page.

Questions?

Any questions?Any questions?

Comments?Comments?

For more information…For more information…

To register your program for MPM resources To register your program for MPM resources and inclusion in the MPM referral databaseand inclusion in the MPM referral database contact Mindy Twetten, AmeriCorps contact Mindy Twetten, AmeriCorps Marketing and Communications Specialist, at Marketing and Communications Specialist, at

● mindy@mpmn.orgmindy@mpmn.org● 612.370.9158612.370.9158

For more information on the QMAP process For more information on the QMAP process or to be a participant in the program pilot or to be a participant in the program pilot project, contact Polly Roach, Vice President project, contact Polly Roach, Vice President of Strategic Services, at of Strategic Services, at

● polly@mpmn.orgpolly@mpmn.org● 612.370.9119612.370.9119

For technical assistanceFor technical assistance

April Riordan, Director of Training and Community Partnerships, at

● april@mpmn.org● 612.370.9148

Shannon Carlson, AmeriCorps Technical Assistance and Training Specialist, at

● shannon@mpmn.org● 612.370.9142

Quality Advisory Committee Quality Advisory Committee membersmembers

•• Gaylene Adams, Kinship of Greater MinneapolisGaylene Adams, Kinship of Greater Minneapolis

•• Allan Bakke, Big Buddies of Western Community Allan Bakke, Big Buddies of Western Community ActionAction

•• Jan Belmore, Kids 'n Kinship - Apple ValleyJan Belmore, Kids 'n Kinship - Apple Valley

• • Dale Blyth, University of MinnesotaDale Blyth, University of Minnesota

• • Shannon Carlson, Mentoring Partnership of Shannon Carlson, Mentoring Partnership of MinnesotaMinnesota

• • Blair Gagne, Mentor DuluthBlair Gagne, Mentor Duluth

• • Leah Goldstein-Moses, The Improve GroupLeah Goldstein-Moses, The Improve Group

•• Joellen Gonder-Spacek, Mentoring Partnership of Joellen Gonder-Spacek, Mentoring Partnership of MinnesotaMinnesota

•• Dan Johnson, Kinship of Greater MinneapolisDan Johnson, Kinship of Greater Minneapolis

•• Judith Kahn, Kahn & AssociatesJudith Kahn, Kahn & Associates

•• Mai-Anh Kapanke, Mentoring Partnership of Mai-Anh Kapanke, Mentoring Partnership of MinnesotaMinnesota

• • Deborah Mattila, The Improve GroupDeborah Mattila, The Improve Group

•• Deborah Moore, Minnesota Youth Work InstituteDeborah Moore, Minnesota Youth Work Institute

•• David Nelson, Carlson Family FoundationDavid Nelson, Carlson Family Foundation

•• Deanna Nurnberg, Big Brothers Big Sisters of the Deanna Nurnberg, Big Brothers Big Sisters of the Greater Twin CitiesGreater Twin Cities

• Linda Oto, Northfield Public Schools (ISD # 659)

• Rebecca Pilarzyk, Bolder Options

• Jessica Ponthan, CommonBond Communities

• Kari Ratz, CommonBond Communities

• Hannah Reardon, Big Buddies of Western Community Action Inc.

• April Riordan, Mentoring Partnership of Minnesota

• Polly Roach, Mentoring Partnership of Minnesota

• Alicia Schwartz, Big Brothers Big Sisters of the Greater Twin Cities

• Amy Sinykin, Charities Review Council

• Paul Snyder, University of Minnesota

• Darrell Thompson, Bolder Options

• Mindy Twetten, Mentoring Partnership of Minnesota

• Greg Zweber, Big Brothers Big Sisters of Southern Minnesota

The mission of the Mentoring Partnership of Minnesota is to lead our state in building and sustaining quality mentoring for every child.

Technical Support for mentoring programs through:

● Training Institute— Assessment and technical assistance for new and

established mentoring initiatives — Coaching and consultation for program staff— Training for mentors and mentees

● Q-MAP - program quality assessment tool● MPM E-newsletter - new developments/resources● Annual Conference - professional development● www.mpmn.org website - resources/recruitment

References

The leader in expanding the power of mentoring to millions of young Americans who want and need adult mentors.

The source for Elements of Effective Practice materials – the 3rd Edition and the Toolkit – as well as current research on mentoring (Research in Action briefs and the Research Corner)

MENTOR/National Mentoring Partnership

Thank You!Thank You!

We welcome your questions and We welcome your questions and feedback!feedback!

Next webinar:Next webinar:● Wednesday, February 3, 2010Wednesday, February 3, 2010