performance excellence and quality improvement strategy · the performance excellence and quality...

7

Southern Way Producing the 2014 Quality Account

Upload: others

Post on 19-Jul-2020

4 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

$Page 1: Performance Excellence and Quality Improvement Strategy · The Performance Excellence and Quality Improvement Action Plan . The 6 Dimensions of Quality . t\cc nt 48, Some numbers$

1 Southern Way Southern Way

Producing the 2014 Quality Account

$Page 2: Performance Excellence and Quality Improvement Strategy · The Performance Excellence and Quality Improvement Action Plan . The 6 Dimensions of Quality . t\cc nt 48, Some numbers$

2 Southern Way

Southern District Health Board 2013-14 Strategic Plan

$Page 3: Performance Excellence and Quality Improvement Strategy · The Performance Excellence and Quality Improvement Action Plan . The 6 Dimensions of Quality . t\cc nt 48, Some numbers$

3 Southern Way

How we determine our priorities for improvement

What are our three priorities this year?

$Page 4: Performance Excellence and Quality Improvement Strategy · The Performance Excellence and Quality Improvement Action Plan . The 6 Dimensions of Quality . t\cc nt 48, Some numbers$

4 Southern Way

How should we present our information?

• Too glossy • PR document • Too expensive to print • “Management speak” • We asked people to submit

• Newspaper format • Presented as a series of

newspaper stories • Staff were interviewed for

story

$Page 5: Performance Excellence and Quality Improvement Strategy · The Performance Excellence and Quality Improvement Action Plan . The 6 Dimensions of Quality . t\cc nt 48, Some numbers$

5 Southern Way

What did we focus on?

• How we are doing • Skills for change • Complaints • Patient Safety • Redesign of Oncology using A3 problem solving • Innovate • 3,000 Beddays programme (A3 problem solving

portfolio)

$Page 6: Performance Excellence and Quality Improvement Strategy · The Performance Excellence and Quality Improvement Action Plan . The 6 Dimensions of Quality . t\cc nt 48, Some numbers$

6 Southern Way

What did we focus on?

• Future Focus • Patient Safety • Timeliness • Efficiency • Improvement Techniques • Alliance South

$Page 7: Performance Excellence and Quality Improvement Strategy · The Performance Excellence and Quality Improvement Action Plan . The 6 Dimensions of Quality . t\cc nt 48, Some numbers$

7 Southern Way

Quality Improvement Plan · 2017-11-17 · 6 Quality Improvement Plan Quality Improvement Plan 7 • Leadership Involvement. Strong leadership, direction and support of quality improvement

The Baldrige Criteria for Performance Excellence _ OSU... · The Baldrige Criteria for Performance Excellence ... The goal of the Malcolm Baldrige National Quality Improvement

Quality Control + Quality Assurance + Quality Improvement

Excellence in Motion Augusta State University ISC Management Class Jim Vincenzetti Director Manufacturing Engineering, Quality & Continuous Improvement

Quality Assurance Performance Improvement: 12 Steps to Excellence!

Using Learning from Excellence and Quality Improvement

Achieving Excellence...This Quality Delivery Plan sets out how the new quality improvement and assurance arrangements will operate on our journey to consistent excellence. 2. Our Vision

Award of Excellence in Mental Health Quality …1 Award of Excellence in Mental Health Quality Improvement – Nomination Form Nominations must be made by a member of the College

Quality Improvement & Data Systems for Performance Excellence

Fiscal Year 2018 Quality Improvement Program Description · 25/10/2017 · improvement and facilitates quality improvement activities across all departments. Quality Improvement

Quality Excellence

Providing Quality, Excellence and Improvement in the Education Service Senior Leadership Pathways

2012 Excellence Process Improvement Training

Product Quality Improvement Improvement ----PQIPQI

Southwest Excellence QuarterlySouthwest Excellence Quarterly · Administration and is ertified as a Quality Improvement Associate through the American Society for Quality. She has

Performance Excellence at Northwest Technical College NTCs Approach to Continuous Quality Improvement

Quality improvement

Quality Improvement Primers - HQOntario Quality Improvement Science | Health Quality Ontario QUALITY IMPROVEMENT IN HEALTH CARE Quality improvement in health care is a systematic approach

Quality Improvement Toolkit - Excellence Gateway

QUALITY IMPROVEMENT 5W2H APPROACH - Excellence for … · QUALITY IMPROVEMENT 5W2H APPROACH . 5W2H stands for 5 Ws and 2H; or Who, What, When, Where, Why, How and How much (or often)

Continuous Quality Improvement - Milwaukee County€¦ · Continuous Quality Improvement Overview (CQI) and Purpose ... Quality Improvement (QI) Program Improvement, PDSA & Action

SERVICE DELIVERY IMPROVEMENT PLAN · 2018. 10. 31. · • Service Excellence We shall strive to attain recognized standards of service quality, and maintain continuous improvement

Quality Improvement Plan 2017 - othc7.sa.edu.au Quality Improvement Plan.pdf · 5 FOUR – Guide to Developing a Quality Improvement Plan, Appendix 2: Quality Improvement Plan Template

Thailand Quality Award : TQA (Organizational Excellence Model) · •Organizational Performance Review •Translation of Findings for Improvement & Innovation •Data & Information

Continuous Quality Improvement · Continuous Quality Improvement The New Jersey Department of Children and Families (DCF) promotes excellence in child welfare practice through its

Quality Improvement Definition Quality: is defined as the process of a target degree of excellence of nursing intervention then taking steps to ensure

Performance Excellence and Quality Improvement Strategy€¦ · Performance Excellence and Quality Improvement Strategy “Some is not a number. Soon is not a time” Don Berwick,

Driving commercial performance improvement€¦ · Driving commercial performance improvement Operational Excellence in Energy & ... The Management Challenge Operational Excellence

One Quality For Enterprise Excellence...Quality Excellence goes beyond quality and regulatory compliance, it delivers high performance and improvement throughout and beyond the organization

Quality Improvement/ Quality Assurance

Quality Improvement for Peer Support Programspeersforprogress.org/.../150319-quality-improvement-presentation.pdf · Defining Quality Improvement “Quality improvement (QI) consists

Community Care Physicians Quality of Care Initiatives 2006 Bridges to Excellence Bridges to Excellence Performance Improvement Projects Performance Improvement

Opinionmeter International, Ltd. 1-888-OPMETER Real-time Patient Feedback Tools for achieving Quality Improvement and Service Excellence

Standards for Quality Improvement Reporting Excellence (SQUIRE) Frank Davidoff Susan Kirsh Greg Ogrinc VA Cyberseminar December 2, 2008

‘Circles of Excellence’ Embedding Peer Based Learning through the Quality Initiative 2006 ACWA Conference Sylvia Lemke Quality Improvement Officer