quality assurance directive for purchased items

Quality Assurance Directivefor Purchased Items 采购件的质量保证方针

Edition 2011

2011版For your convenienceby reviewing this new version of our quality guideline which is already known to your company:B This version shows all the changes made vs. the 2006 edition in blue print.

Quick access to all related documents on the internet:There, you will find the Quality Directive QR83 as a PDF file as well as all relevant information, forms and documents. They can be downloaded from theinternet under:www.zf.com >> Company >> Materials Management >> Quality Guidelines

通过浏览本新版质量指南，以期为您提供便利，该新版质量指南已为贵司所了解：→与2006年版本相比，在本版指南中做出的改动内容采用蓝色字体标出。

您可在因特网上快速浏览所有相关文件：在网上，您可以浏览PDF格式的《质量保证方针QR83》以及所有相关信息、表格

和文件。也可通过以下网址进行下载：www.zf.com >> Unternehmen >> Materialwirtschaft >> Qualitätsrichtlinien

Edition 2011 // 2011版

Subject to alteration // 可能有所变动

互联网: http://www.zf.com

质量是我们的产品立足于全球市场的关键因素。我们供应

商的产品质量将直接影响我们的产品质量。作为我们长期

的合作伙伴，供应商应对其产品的质量负责。

本指南旨在更好的实施基于第1.2章中所列规则和标准的

联合质量战略，以确保ZF和供应商之间的默契配合，进

而降低成本。

QR83是ZF根据ISO/TS16949[03]标准确定的具体客户

要求。

QR83项下的内容并不对有关规则、标准以及法律要求的

效力有所限制。

在供应商的组织过程中必须引入“持续改进”(CIP) 的综

合理念。

通过长期友好合作从而在整个供应链中实现“零缺陷”

的目标。

采埃孚集团董事

Member of the Board of Management

Dr. Stefan Sommer

Our prestige and position on the world market is deter -mined significantly by the quality of our products. Thequality of your supplies has a direct impact on our pro-ducts. Our suppliers – as our partners – are responsiblefor the quality of their products.

This directive is to contribute to the implementation of a joint quality strategy on the basis of the standards andrules listed in Section 1.2. The aim of the directive is toensure smooth processes between ZF and our suppliersand to minimize costs.

QR83 is a ZF customer-specific requirement within themeaning of ISO/TS 16949 [03].

The items listed in QR83 do not represent any limitationto the rules and standards referred to or to legal require-ments.

A comprehensive philosophy of Continuous Improve-ment (CIP) must be introduced within the entire organi-zation of suppliers.

The intention is to achieve the “Zero-Defect” target alongthe entire supply chain through cooperation based onpartnership.

采埃孚集团质量管理和生产总监

Head of Corporate Quality Management & Production

Dr. Heiner Wannemacher

1200 762 804e - Edition / 2011版 3

Preface 序言

1200 762 804e - Edition / 2011版4

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISO/TS 16949 . . . . . . . . . . .Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter

0 Explanation of the QR83 Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Quality management system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . . . 9

1.3 Business language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . 10

1.4 Quality objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.1 . . . . . . . . . . . . . . . . . . . . 10

1.5 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.6 Project planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 . . . . . . . . . . . . . . . . . . . . . 11

1.7 Special characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.1 / 7.3.2 . . . . . . . . . . . . . . 11

1.8 Verification management for products with (safety) critical characteristics . . . . . . 7.2.1 / 4.2.4 . . . . . . . . . . . . . . 12

1.9 Subcontractors – Changing subcontractors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.4 / 7.4.1 . . . . . . . . . . . . . . 12

1.10 Production Part Approval Process (PPAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 13

1.11 Changes to product or process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.4 . . . . . . . . . . . . . . . . . . . . 13

1.12 Processing complaints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.5.2 . . . . . . . . . . . . . . . . . . . 13

2 Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 . . . . . . . . . . . . . . . . . . . . . 15

2.1 Feasibility study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.2 . . . . . . . . . . . . . . . . . . . 15

2.2 Planning contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . 16

2.2.1 Schedule planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . 162.2.2 Product description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3 . . . . . . . . . . . . . . . . . . . . . 162.2.3 Quality objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.1 . . . . . . . . . . . . . . . . . . . . 162.2.4 Special characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.1 . . . . . . . . . . . . . . . . . . . . 172.2.5 Process flow chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . 172.2.6 Operation sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . 172.2.7 Product and process FMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.2 . . . . . . . . . . . . . . . . . . . 172.2.8 Test planning / Development release

(only for suppliers with design responsibility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.5 . . . . . . . . . . . . . . . . . . . 192.2.9 Release of product and process development . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 192.2.10 Control plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.1 . . . . . . . . . . . . . . . . . . . . 192.2.11 Coordination of production control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.2 . . . . . . . . . . . . . . . . . . . 202.2.12 Planning and procurement of tools, fixtures and equipment . . . . . . . . . . . . . . . . . 6.3 . . . . . . . . . . . . . . . . . . . . . 202.2.13 Inspection planning / Planning requalification . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.1 . . . . . . . . . . . . . . . . . . . . 212.2.14 Planning and procurement of inspection equipment . . . . . . . . . . . . . . . . . . . . . . 7.6 . . . . . . . . . . . . . . . . . . . . . 212.2.15 Capability studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.2 / 8.1.1 / 8.2.4 . . . . . . . . . 212.2.16 Planning preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.1 . . . . . . . . . . . . . . . . . . . . 222.2.17 Status of subcontractors and purchased parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.4 . . . . . . . . . . . . . . . . . . . . . 232.2.18 Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.5 . . . . . . . . . . . . . . . . . . . 232.2.19 Traceability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.3 . . . . . . . . . . . . . . . . . . . 252.2.20 Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2 . . . . . . . . . . . . . . . . . . . . . 252.2.21 Station release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 252.2.22 Manufacturing prototypes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 262.2.23 Audit planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.2 . . . . . . . . . . . . . . . . . . . 262.2.24 Production output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 272.2.25 Production Part Approval Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 272.2.26 Continuous improvement process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.5.1 . . . . . . . . . . . . . . . . . . . . 27

2.3 Project status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 . . . . . . . . . . . . . . . . . . . . . 27

2.4 Internal release of series production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 28

Contents

1200 762 804e - Edition / 2011版 5

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISO/TS 16949 . . . . . . . . . . .Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter

3 Production Part Approval Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 / 7.3.7 . . . . . . . . . . . . . . 29

3.1 Initial samples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.2 Reasons for initial sampling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

3.3 Submission levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . 31

3.4 Initial sampling according to 3D data model . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 32

3.5 Recording of material data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . 32

3.6 Initial sample documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 32

3.7 Deviation in initial samples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 32

3.8 Retention of reference samples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 32

4 Further Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.1 Retention periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2.4 . . . . . . . . . . . . . . . . . . . 34

4.2 Layout inspection and functional testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.4 . . . . . . . . . . . . . . . . . . . 34

4.3 Internal audit for products requiring verification for critical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.2 . . . . . . . . . . . . . . . . . . . 35

4.4 Centered production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.3 . . . . . . . . . . . . . . . . . . . 35

4.5 Deviation approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.3.4 . . . . . . . . . . . . . . . . . . . 36

4.6 Business processes based on electronic data exchange . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . 36

4.7 Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . 36

4.8 Location and component specific requirements for prototypes . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . 36

4.9 Software and components with integrated software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4.10 Functional safety of software and components with integrated software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4.11 Maturity level assurance for new parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4.12 Activity and responsibility agreement (only for suppliers with design responsibility) . . . . . . . . . . . . . . . . . . . . . . . 40

4.13 Mission profile for electronic components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5 Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6 Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Form F01: Feasibility study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Form F02: Project status of purchased parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Form F03: Project status of purchased parts for suppliers with design responsibility . . . . . . . . . . . . . . . . . . . . . . . 49Form F04: Control plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Form F05: Deviation request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Form F06: 8-D Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Form F07: Documentation of prototype characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Form F08: Identification of deviated parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Form F09: Identification of initial samples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Form F10: Identification of prototypes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Form F11: Identification of certified material after complaint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Form F12: Development approval by supplier, if responsible for product design . . . . . . . . . . . . . . . . . . . . . . . . . 56Form F13: Initial sample status of all involved subcontractors with assignment to part and process . . . . . . . . . . . . . . 57

目录

目录 . . . . . . . . . . . . . . . . . . . . ISO/TS 16949 . . . . . . . . . .页码

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 章节

0. QR83 架构说明 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

1. 总要求 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

1.1 范围 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

1.2 质量管理体系 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

1.3 商务语言 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . . . . . . . .10

1.4 质量目标 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.1 . . . . . . . . . . . . . . . . . . . . . . . . . .10

1.5 环境 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

1.6 项目策划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.7 特殊特性 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.1 / 7.3.2 . . . . . . . . . . . . . . . . . . . .11

1.8 关键（安全）特性产品的验证管理 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.1 / 4.2.4 . . . . . . . . . . . . . . . . . . . .12

1.9 子供应商——变更子供应商 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.4 / 7.4.1 . . . . . . . . . . . . . . . . . . . . .12

1.10 生产部件批准程序（PPAP） . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . .13

1.11 产品或过程的变更 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.4 . . . . . . . . . . . . . . . . . . . . . . . . . .13

1.12 投诉处理 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.5.2 . . . . . . . . . . . . . . . . . . . . . . . . . .13

2. 策划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 . . . . . . . . . . . . . . . . . . . . . . . . . . .15

2.1 可行性研究 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.2 . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.2 策划内容 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.2.1 进度策划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.2.2 产品描述 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3 . . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.2.3 质量目标 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.4.1 . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.2.4 特殊特性 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.1 . . . . . . . . . . . . . . . . . . . . . . . . . .17

2.2.5 过程流程图 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . .17

2.2.6 操作卡片 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . .17

2.2.7 产品和过程 FMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.2 . . . . . . . . . . . . . . . . . . . . . . . . . .17

2.2.8 测试计划/开发认可（仅适用于含有设计职责的供应商） . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.5 . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.2.9 产品和过程开发的认可 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.2.10 控制计划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.1 . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.2.11 生产控制的协调 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.2 . . . . . . . . . . . . . . . . . . . . . . . . . .20

2.2.12 工装夹具及设备的策划和采购 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.3 . . . . . . . . . . . . . . . . . . . . . . . . . . .20

2.2.13 检验计划/重新评价计划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.1 . . . . . . . . . . . . . . . . . . . . . . . . . .21

2.2.14 检验设备的计划和采购 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.6 . . . . . . . . . . . . . . . . . . . . . . . . . . .21

2.2.15 能力研究 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.2/8.1.1/8.2.4 . . . . . . . . . . . . . . . . .21

2.2.16 预防性维护策划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.1 . . . . . . . . . . . . . . . . . . . . . . . . . .22

2.2.17 子供应商及采购件的状态 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.4 . . . . . . . . . . . . . . . . . . . . . . . . . . .23

2.2.18 物流 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.5 . . . . . . . . . . . . . . . . . . . . . . . . . .23

2.2.19 追溯性 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.3 . . . . . . . . . . . . . . . . . . . . . . . . . .25

2.2.20 人力资源 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2 . . . . . . . . . . . . . . . . . . . . . . . . . . .25

2.2.21 确定生产工序 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . .25

2.2.22 原型样件的生产 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . .26

2.2.23 审核计划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.2 . . . . . . . . . . . . . . . . . . . . . . . . . .26

2.2.24 生产产量 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . .27

2.2.25 生产件批准程序 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . .27

2.2.26 持续改进过程 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.5.1 . . . . . . . . . . . . . . . . . . . . . . . . . .27

2.3 项目状态 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1 . . . . . . . . . . . . . . . . . . . . . . . . . . .27

2.4 批量生产的内部批准 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . .28

6 1200 762 804e - Edition / 2011版

7

目录

目录 . . . . . . . . . . . . . . . . . . . . . . . . . ISO/TS 16949 . . . . . . . . . .页码

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 章节

3. 生产件批准程序 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 / 7.3.7 . . . . . . . . . . . . . . . . . . . . 29

3.1 初始样件 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.2 初始抽样的原因 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 30

3.3 提交等级 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . . . . . . . 31

3.4 根据 3D数据模型进行初始抽样 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . 32

3.5 材料数据的记录 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . . . . . . . 32

3.6 初始样品文件 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . 32

3.7 初始样件的偏差 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . 32

3.8 参考样件的保留 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . 32

4. 进一步要求 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

4.1 保存期限 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2.4 . . . . . . . . . . . . . . . . . . . . . . . . . 34

4.2 全尺寸检验及功能测试 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.4 . . . . . . . . . . . . . . . . . . . . . . . . 34

4.3 产品内部审核验证关键特性的要求 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.2 . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.4 集中生产. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.2.3 . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.5 偏差认可 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.3.4 . . . . . . . . . . . . . . . . . . . . . . . . . 36

4.6 基于电子数据交换的业务流程 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . . . . . . . 36

4.7 沟通 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.3 . . . . . . . . . . . . . . . . . . . . . . . . . 36

4.8 对初始样件生产场地及组件的明确要求 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.6 . . . . . . . . . . . . . . . . . . . . . . . . . 36

4.9 软件及集成软件的组件 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4.10 软件及集成软件的组件的功能安全. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4.11 新部件的成熟度保证 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4.12 工作与职责协议（仅适用于含设计职责的供应商） . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4.13 电子元件的任务轮廓图 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5. 参考标准 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6. 表格 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

F01表格：可行性研究 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

F02表格：采购零件项目状态表 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

F03表格：供应商含设计职责的采购零件项目状态表 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

F04表格：控制计划 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

F05表格：偏差申请 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

F06表格：8-D报告 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

F07表格：原型样件特性的记录 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

F08表格：偏差部件的识别 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

F09表格：初始样件的识别 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

F10表格：原型样件的识别 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

F11表格：投诉后可证实材料的识别 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

F12表格：供应商的开发认可（适用于对产品设计担负职责的供应商） . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

F13表格：所有与部件及流程相关的子供应商的初始样件状态 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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1. 总要求

本章描述了对供应商管理体系的要求。

2. 策划

本章描述了对“单个零件和装配件”产品实现的要求。

具体策划的目的是为了确保生产的顺利启动，并及时

识别可预测的延误。

3. 生产部件批准程序

本章是根据VDA[德国汽车行业协会] 第2卷 [05] / AIAGPAP[18]的内容，从而对产品及过程认可要求

进行确定。

4. 进一步要求

本章说明了一般性规则和规定之外的其它要求。

5. 参考标准

本章列出了本文所引用相关法规、规章及其出处。

6. 表格和附件

本章包含了供应商在与ZF交流过程中所必需的使用表格。

这些表格可以ZF网页上（www.zf.com）下载。

1 “General Requirements”

This section describes the requirements for the manage-ment system of the supplier.

2 “Planning”

This section describes the requirements for the productrealization of single parts and assembly groups. Theobjective of the detailed planning is to ensure the pro-duction start and to recognize foreseeable delays in time.

3 “Production Part Approval Process”

This section describes the requirements for the productand process release according to VDA [German Associa-tion of the Automotive Industry] Volume 2 [05] / AIAGPPAP [18].

4 “Further Requirements”

This section describes the requirements which gobeyond the general rules and regulations.

5 “Bibliography”

This section contains a list of the mentioned rules andregulations with their reference sources.

6 “Forms”

This section contains forms which are necessary for communication with ZF. All the forms described here can be found on the Internet at www.zf.com.

Section 0 / 第0章

Explanation of the QR83 StructureQR83架构说明

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1.1 范围

“关于采购项目的质量保证和质量策划准则”(QR83)适用于全球所有向ZF集团事业部提供生产材料（包括

电子元件）及相关软件的供应商。

提供软件产品时，同样适用“ZF软件工作与职责协议”中的要

求。

QR83还适用于ZF集团内部交货的规定。

唯一有效版本：QR83的德文版本。

1.2 质量管理体系

(ISO/TS16949: 第4章）

根据ISO/TS16949[03]的标准和条款去建立有效的质量管理体

系，是成为ZF供应商的前提条件。

质量管理体系的有效性主要反映在以下方面：

∙ 过程及产品的持续有效改进

∙ 交付质量

∙ 交付的可靠性

∙ 有效和快速的实施纠正措施

∙ 企业各层面的交流

∙ 及时恰当的实施、优化项目

质量管理体系旨在共同实现“零缺陷”的目标。

供应商必须至少通过ISO 9001[01]质量认证。

向ZF乘用车和商用车部门供货的供应商需要在中期根

据ISO/TS 16949[03]标准提供相关认证。

1.1 Scope

The “Quality Assurance Directive for Purchased Items ”(QR83) is valid for the supply of production materials(incl. electronic components) and, where applicable,also for the supply of software to the ZF Group locationsworld wide.

For the supply of software the requirements from the “ZF Activity and Responsibility Agreement for Software”are also appli cable.

QR83 also applies to deliveries within the ZF Group.

Exclusively binding: the German version of QR83.

1.2 Quality management system(ISO/TS 16949: Chapter 4)

An effective quality management system set up accor-ding to the standards and regulations of ISO/TS 16949[03] is a prerequisite for supplier relations with ZF.

The effectiveness of the QM system is reflected in:∙ continuous and verifiable improvement of processes,

procedures, and products∙ delivery quality∙ delivery reliability∙ effectiveness and promptness for implementation of

corrective actions∙ communication at all levels∙ appropriate and timely processing of new and revi-

sed projects

The goal of this quality management system is to achievetogether the “Zero-Defect” target.

The minimum requirement is evidence of certificationaccording to ISO 9001 [01].

For those suppliers supplying to ZF in the passenger carsand commercial vehicles sectors, certification accordingto ISO/TS 16949 [03] will be required in the medium term.

9

Section 1 / 第1章

General Requirements 总要求

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证书过期尚未重新获得认证的供应商，以证书到期日为基

准，至少提前三个月向ZF公司报告。如未被要求，则应将

新证书主动提交到向ZF的接收工厂。如果证书被取消，则

必须立即通知ZF。认证应当由具备资质的认证公司提供。

ZF公司保留在事先向客户发出通知的情况下，对供应商处

的质量管理体系、过程和产品进行检查和评估的权力。必

要时，可以与客户一同前往审核。为此，供应商必须保证

ZF代表和共同的客户进入时不受限制。

1.3 商务语言

（ISO/TS 16949: 7.2.3章）

采购工厂可采用其本国语言或英语作为商务语言。

1.4 质量目标

（ISO/TS 16949: 5.4.1章）

在质量策划的期间，供应商最重要的任务就是通过采取一

系列必要措施，制定出“零缺陷策略”去实现

“零缺陷”的质量目标。

为了对质量状况进行衡量和评估，供应商应制定内部和外

部质量目标。

应符合下列最低要求：

∙ 确定内部及外部投诉率，主要以PPM为基准

∙ 确定内部及外部因不符合要求所造成的损失成本

ZF公司及其供应商将就质量目标达成一致。

确定PPM投诉率的方法具体可参见ZF网站

(www.zf.com)

1.5 环境

实施有效的环境管理，确保符合各种有效的环境规

ZF needs to be informed about the expiration of a certi -ficate without planned re-certification at least threemonths prior to the expiry date. New certificates have tobe sent to the supplied ZF locations without explicitlybeing requested. If a certificate is rescinded, it is to bereported immediately. Certification must be provided byaccredited certification companies.

ZF reserves the right to carry out audits and assessmentson quality management systems, processes, and pro-ducts, if applicable with their customers after prior noti-fication. For this purpose, access is to be granted to ZF-representatives and our mutual customers.

1.3 Business language(ISO/TS 16949: Chapter 7.2.3)

The national language of the ordering plant is the busi-ness language, alternatively English.

1.4 Quality objectives(ISO/TS 16949: Chapter 5.4.1)

In the context of quality planning, the most importanttask for the supplier is to develop a “Zero-Defects Strategy” and take all necessary actions to achieve the“Zero Defect” target. To measure and assess the quality achieved, the supplierdefines internal and external quality objectives.In this context the following minimum requirements areapplic able:∙ determining the internal and external complaint

rates, preferably based on parts-per- million (ppm)∙ determining internal and external nonconformance

costs

ZF and the suppliers will jointly agree on quality objec -tives.

The method for determining the ppm complaint rate isdescribed on the Internet (www.zf.com).

1.5 Environment

Effective environmental management, which ensurescompliance with the respective applicable environmen-

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则，并不断对环境状况做出有效的改进是实现供货安全的基

本要求。

ZF公司已承诺保护环境。所有ZF工厂均已通过

ISO 14001[02]认证。因此，我们希望我们的供应商通过

实施环境管理制度，也能做出相同的环保承诺。

拥有铸造、电镀和喷涂车间的供应商，以及制造印刷电路板、

原电池及蓄电池、电子元件、油脂和油料的供应商，必须提

供 ISO14001或具有等效标准的认证证书。

若无法提供该认证证书，那么则需要提供认证时间表。

所供货物必须符合相关环保法律和法规，并遵守ZF公司ZFN 9003 [15]和ZFN 9004-1 [16] 标准和规定。

供应商还应根据要求提供其产品的适当回收处理策划。

1.6 项目策划

（ISO/TS 16949: 7.1章）

项目策划应当根据本指南第2章的规定实施，以确保项目按

时优质的完成。

1.7 特殊特性

（ISO/TS 16949: 7.2.1/7.3.2章）

由于特殊特性造成的偏差会严重影响产品的安全、寿

命、装配能力、功能和/或下游生产质量以及对法律规定的

遵守情况，所以特殊特性需要被特别关注：

特殊特性由ZF公司规定且/或源自供应商的风险分析，例如

产品和/或过程的失效模式及后果分析。

作为一项基本原则，所有产品和过程的特性都是非常重要的，

tal regulations and continuously and efficiently impro-ves the environmental situation of the supplier, is anessential contribution towards supply security.

ZF is committed to the protection of the environment. All ZF plants are ISO 14001 [02] certified. We thereforeexpect our suppliers to show voluntary commitment toenvironmental protection by implementing an environ-mental management system.

Suppliers operating foundries, galvanizing and paintshops, as well as manufacturers of PC boards, primaryand secondary cells, electronic components, grease, andoil must provide a certificate according to ISO 14001 oran equivalent system. If this certificate is not available,then a time schedule for certification needs to be presented.

The supplies must also meet applicable legal environ-mental protection regulations and follow ZF standardsand regulations ZFN 9003 [15] and ZFN 9004-1 [16]. On request, the supplier will present recycling anddisposal concepts which are appropriate for his products.

1.6 Project planning(ISO/TS 16949: Chapter 7.1)

Project planning must be performed according to Section 2of this directive in order to ensure the project runs ontime and is of high quality.

1.7 Special characteristics(ISO/TS 16949: Chapter 7.2.1 / 7.3.2)

Special characteristics require special attention, becausedeviations in these characteristics can seriously affectproduct safety, product lifetime, assembly capability, product functionality, and/or quality of the followingmanufacturing operations as well as legal regulations.

They are specified by ZF and/or result from the risk-analysis of the supplier, e.g. from the product and/or process FMEA.

As a basic principle, all product and process charac -

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必须严格遵守。

通常来说，特殊特性可分为以下几类：

∙ 关键（安全）特性（要求特别验证管理的特性）

∙ 与功能相关的特性

∙ 与过程相关的特性

1.8 关键（安全）特性产品的验证管理

( ISO/TS 16949: 7.2.1/4.2.4章)

这主要是指对车辆安全和合规性具有重要影响的产品特性。

根据产品责任，在此可对相应的风险进行预测。

ZF公司承担设计职责时，产品及其特性明确于技术文件中，

供应商承担设计职责时，则由供应商在创建过

程中负责确定。供应商在整个设计过程中均必须严格

遵守ZF公司的规格要求。

供应商应当为具有关键特性的产品制定验证管理体系。

验证管理的内容必须符合VDA第1卷[04]的要求，当出现意外

事件时，供应商应出示证据，表明已给予了应有的关注

（免除责任）。

这些特殊的产品必须可以追溯到生产日期和测试批次。

同时，所有子供应商必须保证他们有能力可追溯他们的产品

。

1.9 子供应商－更换子供应商

（ISO/TS 16949: 7.1.4/7.4.1章）

供应商应根据1.2/1.5章所列要求开发子供应商。若供

应商向子供应商订购，那么本指导准则对子供应商也

适用。

更换子供应商时应提前通知ZF公司，并征得ZF的同意后方可

teristics are important and must be complied with.Normally, special characteristics are divided up as follows:

∙ (safety) critical characteristics (characteristics requiring special verification management)

∙ function-relevant characteristics∙ process-relevant characteristics

1.8 Verification management for products with (safety) critical characteristics(ISO/TS 16949: Chapter 7.2.1 / 4.2.4)

This means products with characteristics which have asignificant impact on the vehicle safety or compliancewith legislation. Subject to product liability, a correspon-ding risk can be expected here. These products and theircharacteristics are identified in the technical documen-tation where design responsibility rests with ZF, or if design responsibility lies with the supplier, they will be de-termined by the supplier during the course of construction. ZF specifications must be observed in the process.

The supplier undertakes to set up a verification manage-ment system for products with critical charac teristics.

The contents of verification management must meet therequirements of VDA Volume 1 [04] and must be set outin such a way that in the event of damage, due care canbe proven (discharge from responsibility).

Traceability must be organized in such a way that clearallocation of delivery data to the production and inspec-tion lots is guaranteed. All subcontractors must ensurethat they have a functioning system to trace the origin oftheir product.

1.9 Subcontractor – Changing subcontractors(ISO/TS 16949: Chapter 7.1.4 / 7.4.1)

The supplier is responsible for the development of hissubcontractors according to the requirements listedunder Section 1.2/1.5. If the supplier places orders withsubcontractors, they must also meet the requirements ofthis directive.

A change of subcontractor must be notified in advance to ZF and requires the approval of ZF. Production Part

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13

执行，及ZF对该子供应商产品和生产过程的认可

（ PPF/PPAP），方可实施更换。

ZF保留在事先告知的情况下评审子供应商的权利，必要时可

与ZF客户一同前往进行评审。但这并不表示供应商可以免除

其对于子供应商和ZF公司应承担的相应责任。

1.10 生产件批准程序（ PPAP）（ISO/TS 16949: 7.3.6章）

生产件批准程序（PPAP）的依据是VDA, 第2卷（PPF）[05]或AIAG PPAP[18]生产件批准过程。

ZF公司保留选择上述二种过程之一或类似过程的权利。

工装模具费仅在生产件批准程序（PPAP）正式批准后才会被

完全支付。

1.11 产品或过程变更

（ISO/TS 16949: 7.1.4章）

产品或过程变更时应提前通知ZF公司，并获得ZF的同意后方

可执行。供应商应当在产品和过程维护历史中记录此类变更

。

1.12 投诉处理

（ISO/TS 16949: 8.5.2章）

当收到ZF采购工厂提出的投诉后，供应商应立即采取纠正措

施，该纠正措施必须以ZF规定的表格形式加以记录和组织，

如表F06“8D报告”的结构格式，表格应在规定期限内递

交给ZF的采购工厂。通常应使用适当的问题解决方法进行原

因分析。如果ZF提出要求，供应商还需进行更广泛、更细致

的分析（如石川图、5W、错误模拟…）。

∙ 若ZF要求，供应商应最迟在一个工作日内向ZF书面报告

所采取的临时措施。

∙ 供应商应立即通知其它受影响的ZF工厂。

Approval Process (PPF/PPAP) must be performed.

ZF reserves the right to audit subcontractors, possiblyjointly with the ZF customers. Advance notice will begiven. However, this does not mean that the supplier isreleased from his responsibility towards the subcontrac-tor and ZF.

1.10 Production Part Approval Process (PPAP) (ISO/TS 16949: Chapter 7.3.6)

Production Part Approval Process (PPAP) are based on either VDA, Volume 2 (PPF) [05] or on the productionpart release process of the AIAG PPAP [18]. ZF retains the right to specify one of these two proce -dures or a similar procedure.

Tooling costs will be paid in full after Production PartApproval Process (PPAP) are completed.

1.11 Changes to product or process(ISO/TS 16949: Chapter 7.1.4)

ZF must be notified of changes to the product or processin advance and these need to be approved by ZF. Thesechanges are to be documented by the supplier in a maintenance history of the product and process .

1.12 Processing complaints(ISO/TS 16949: Chapter 8.5.2)

After a complaint made by the ZF purchasing plant, corrective actions must be introduced immediately, documented, and if requested by ZF submitted punctually in a structured manner using form F06 “8-D Report”. An analysis of the cause always needs to be carried out using suitable problem-solving methods. If required by ZF, more extensive, detailed analyses (such as Ishikawa, 5 why, error simulations, …) are to beprovided.

∙ If requested, immediate actions are to be reported to ZF within one working day at the latest and in writing.

∙ Other affected ZF plants are to be informed imme -diately by the supplier.

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14

�

∙ 应将已采取纠正措施的有效性及时通知给ZF公司。

ZF公司保留核实投诉处理情况的权利。

投诉后标记

客户投诉后，供应商仓库库存品和在制品需要经过

100%的检测才能发货至ZF，此类货物应当在表F11

“投诉后认证材料的识别”中加以标记，直至错误被

证明已经得到纠正。

每个货架都应当在表F11中清晰标出。

各部件的标记类型应取得ZF接收工厂的同意。

批量投诉

批量投诉时，供应商应进行方法分析，尤其应针对评估过程

中未发现缺陷的部件（参考VDA手册“供应链联合质量管理

— 市场和服务 — 批量失效分析”[12]）。

供应商/采购件的投诉升级模型

若供应部件的质量不达标，ZF公司拥有根据ZF供应商/采购件

升级模型（参见ZF网站）的要求而采取相应措施的权利。该

改进模型可分为数个阶段。

在下列情况下可产生投诉升级：

∙ 供应商投诉管理失败

∙ 长期及/或多次未达到目标协议

∙ 由于采购件缺陷导致客户投诉

∙ ZF is to be notified about the effectiveness of the corrective actions taken.

ZF reserves the right to verify the complaint processing.

Marking after previous complaintSubsequent deliveries from warehouse and work in pro-gress which have been subjected to 100 % testing due toa previous fault must be marked with the form F11“Identification of certified material after complaint” untilit has been proven that the fault has been remedied.

Each individual container must be clearly identifiedwith Form F11.

The type of marking on the individual part needs to beagreed with the ZF receiving plant.

Complaints from the field In the event of complaints from the field, the supplier isto carry out methodic analyses, in particular for compo-nents for which no faults were found in the appraisal process (refer to VDA Volume “Joint quality management in the supply chain – marketing and service – field failures analysis” [12]).

Escalation model supplier/purchased partsIn the case of inadequate quality of supplied parts, ZFretains the right to take measures in accordance with theZF escalation model supplier/purchased parts (see ZFInternet). This escalation model is divided into severalstages.

Escalation can be effected in the case of:∙ Non-successful complaint management of the

supplier∙ Long-term and/or multiple cases of missed target

agreements∙ Customer complaints due to defective purchased

parts


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让我们的供应商能够在前期阶段介入新项目的质量策

划是ZF的目标我们一直要求在ZF没有提供其它规定的程序

下，供应商应根据VDA第四册[ 07] 或 AIAG APQP[19]的项目管理方式进行系统的策划，这个策划包含了供应商

本身及其子供应商。

相关信息必须正式通知ZF项目经理。

对于独立的零件或项目，供应商至少必须执行以下规定的

步骤：利用ZF提供的表格F02“采购零件项目状态表”或表

格F03“供应商含设计职责的采购零件项目状表”对项目的

状态进行反馈，ZF另有规定除外。

若产品或过程做出变更，则必须通过相应的步骤。

对于供应商所采购或生产的零件（原材料，外协过程，

分包商），必须制定一份能够代表独立评价并着重于

关键条款上的状态评价表。

超出QR83所要求的内容需要ZF和供应商之间达成一致的项

目明细表。

2.1 可行性研究

（ISO/TS 16949: 7.2.2章）

在合同评审的过程中，供应商必须评审并分析由ZF

开发部所发行的技术文件（图纸，工程规范，环境

要求，回收规定，工作声明等）。

评审和分析需要包括按计划开发项目的可行性确认

（仅针对于供应商有设计职责）和经济，过程能力，同步

工程手段的可行性确认。这个评审为供应商提供

It is our objective to involve our suppliers in quality planning for a new project at the earliest possible stage.We always require systematic planning from our sup-pliers in the context of project management according to VDA Volume 4 [07] or AIAG APQP [19], providing ZFdoes not stipulate another procedure. This planning covers both parts made by the supplier as well as the supplier’s purchased parts.

ZF must be notified of the project manager.

For the respective part and/or project, the supplier mustat least implement the following specified planning steps.Feedback is provided using form F02 “Project status ofpurchased parts” or form F03 “Project status of purcha-sed parts for suppliers with desgin responsibility”, unlessotherwise specified by ZF.

For changes to the part or process, a corresponding procedure must be used.

For parts produced and purchased by the supplier (rawmaterials, external processing, subcontractors), a statushas to be drawn up which represents the individual evaluations in summary and puts emphasis on individualcritical items.

Requirements which go beyond the contents of QR83 will be agreed project-specifically between ZF and thesupplier.

2.1 Feasibility study(ISO/TS 16949: Chapter 7.2.2)

Technical documents (e.g. drawings, specifications, envi-ronmental requirements, recycling regulations, state-ment of work, …), issued by the ZF development depart-ment, must be reviewed and analyzed by the suppliers inthe context of a contract review.

This analysis includes both the feasibility check for theplanned development project (only for suppliers withdesign responsibility) and the examination of the econo-mic and process-capable feasibility and represents a

Section 2 / 第2章

Planning策划(ISO/TS 16949: Chapter 7.1 /7.1章)

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Planning 策划

了一个结合以往经验和现有创意的机会，从而实现互惠互利

。

作为获得合同的前提条件，可行性报告必须与报价一并提交

给ZF接收工厂的负责部门。使用表F01“可行性研究”提交可

行性研究的证明。另外，提交可行性研究的同时还应根据提

交等级提交初始样品。

2.2 策划内容

（ISO/TS 16949: 7.1.1章）

应将上述策划的内容以表F02“采购零件项目状态表”或针对

具有设计职责的供应商，以表F03“供应商含设计职责的采购

零件项目状态表“的格式提交给ZF。ZF若放弃此项要求，供

应商可不提交此表格。

2.2.1 进度策划

（ISO/TS 16949: 7.1.1章）

供应商应根据ZF规定的时间期限制定项目时间表，并将该进

度表提交给ZF公司。该进度还要规定反馈各种表格的日期。

2.2.2 产品描述

（ISO/TS 16949: 7.3章）

担负设计职责的供应商应将客户要求转化到所有必要的产品

描述中（如技术规范、图纸、内部标准…）。

对于3D数据模型中没有说明，但为生产设计所必须的规范（

如操作人员位置、分型线），必须做出相应规定和确定。为

避免加工和冲突问题，应事先获得ZF公司的同意。

simultaneous engineering instrument. This examinationoffers the supplier the opportunity to incorporate hisexperience and ideas for mutual benefit.

The feasibility study is to be submitted to purchasingwith the quote and is a prerequisite for being awardedthe contract. This confirmation is provided using formF01 “Feasibility study”. In addition, the feasibility studyis also to be supplied with the initial samples accordingto the submission level.

2.2 Planning contents(ISO/TS 16949: Chapter 7.1.1)

ZF is to be notified of planning to implement the acti -vities described here using the form F02 “Project status purchased parts”, or respectively for suppliers withdesign responsibility, using form F03 “Project status ofpurchased parts for suppliers with design respon sibility”,providing ZF does not waive this requirement.

2.2.1 Schedule planning (ISO/TS 16949: Chapter 7.1.1)

The supplier creates a project schedule based on the ZF-specified deadlines and makes it available to ZF. This schedule also indicates the dates that need to becomplied with for returning the respective specifiedforms.

2.2.2 Product description (ISO/TS 16949: Chapter 7.3)

Suppliers with design responsibility implement thecustomer requirements in all necessary product descrip-tions (e.g. technical specifications, drawings, internalstandards, …).

Dimensions not described in the 3D data models butnecessary from a production engineering point of view(e.g. runner locations, parting lines) must always bedetermined and specified. To avoid processing and collision problems, they are to be agreed with ZF.

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2.2.3 Quality objectives(ISO/TS 16949: Chapter 5.4.1)

For measurement and evaluation of the achieved quality,internal and external project/product related qualityobjectives must be defined.

2.2.4 Special characteristics(ISO/TS 16949: Chapter 7.2.1)

Special characteristics are defined according to Section1.7. The supplier must identify and mark them in allrelevant product and process documents, such as dra-wings, FMEA, risk analyses, work instructions, inspec-tion and control plans.

These characteristics require particular considerationand monitoring in all relevant planning steps.

For verification management of critical characteristics,the extent and retention period of the necessary docu-ments need to be defined in accordance with a risk ana lysis and taking the requirements in accordance with Section 4.1 into consideration.

2.2.5 Process flow chart(ISO/TS 16949: Chapter 7.1.1)

The supplier provides a process flow chart for the entireprocess chain. This process flow chart is to be presentedto ZF on request before the start of series production forjoint discussion. Process flow shall align with processFMEA and control plan.

2.2.6 Operation sheet(ISO/TS 16949: Chapter 7.1.1)

Operation sheets need to be completed for all singlecomponents and assemblies. These have to include allinformation on process steps, internal/external trans-port, means of transportation, as well as the machinesand operating materials to be used.

Necessary production and raw part drawings as well as process descriptions must be issued according to allspecific requirements.

2.2.3 质量目标

（ISO/TS 16949: 5.4.1章）

为了对质量的实现状况进行衡量和评估，必须定义内部和外

部项目/产品的相关的质量目标。

2.2.4 特殊特性

（ISO/TS 16949: 7.2.1章）

特殊特性将根据条款1.7确定。供应商必须在所有相关产品和

过程的文件将其识别并标记出来，如图纸、FMEA、风险分析、

作业指导书、检查和控制计划。

这些特性在各相关计划步骤中，应给予特别的考虑和监控。

对于关键特性的验证管理，相关文件的保存时间和范围需要

根据风险分析确定，并考虑4.1章提出的要求。

2.2.5 过程流程图

（ISO/TS 16949: 7.1.1章）

供应商应提供整个过程链的过程流程图。该流程图应在批量

生产前，按照ZF的要求向ZF提交，以便共同进行讨论。流程

图应当与过程FMEA和控制计划保持一致。

2.2.6 操作卡片

（ISO/TS 16949: 7.1.1章）

所有零件和组件都需要制定操作卡片。操作卡片应包括所有

的过程步骤、内部/外部运输、运输方式、以及所使用的机器

设备和生产材料的所有信息。

所有必要的生产件/毛坯件图纸及过程描述，必须根据特定要

求发布。

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2.2.7 Product and process FMEA(ISO/TS 16949: Chapter 7.2.2)

The Failure Mode & Effects Analysis (FMEA) must be carried out to examine possible risks and their evalua-tion regarding significance, probability of occurrence,and the possibility of detection.

These risks must be minimized by introducing appro -priate measures.

The FMEA is thus an important instrument for prevent -ing defects. The FMEA must be carried out in such goodtime that the results and measures to be taken can stillbe incorporated into planning.

A FMEA has to be used for all phases of the product lifecycle, such as design, production, assembly, packaging ,transport, customer usage, as well as recycling and wastedisposal.

FMEAs must be developed and/or revised in the followingcases, e. g.:∙ development / production of new parts∙ introduction of new manufacturing methods∙ relocation of plants∙ drawing changes∙ process changes∙ if defects occur

VDA Volume 4 [07] and/or AIAG FMEA [22] describe theprocedure in detail.

Product (Design) FMEAProduct FMEA must be completed for all parts, whichare being designed within responsibility of the supplier.

Process FMEAProcess FMEA must be completed for all process steps of a component. Particularly the results of the productFMEA and the special characteristics must be taken intoconsideration. Additionally, an analysis of similar parts(likelihood of confusion) as well as error simulationmust be integrated.

Implementing measuresRisks which are identified with the help of a FMEA mustbe minimized by taking appropriate measures.

2.2.7 产品和过程失效模式及后果分析（FMEA）（ISO/TS 16949: 7.2.2章）

必须实施失效模式及后果分析（FMEA）去检验可能存在的

风险和评估其严重度、频度、探测度。

必须采取适当的措施降低这些风险发生的可能性。

因此，FMEA是预防缺陷的重要手段。FMEA应当及时实施，

以确保其结果及所采取的措施能够被策划设计所采纳。

在产品寿命的各个阶段都应实施FMEA，如设计、生

产、装配、包装、运输、客户使用、以及循环使用和

废物处理。

在下列情况下，应制定并/或修订FMEA，如：

∙ 新零件的开发/生产

∙ 新的制造工艺导入

∙ 工厂搬迁

∙ 图纸变更

∙ 过程变更

∙ 出现缺陷

VDA第4卷[07]及/或AIAG FMEA[22]对FMEA的相关步骤进

行了具体说明。

产品（设计）FMEA对于具有设计职责的供应在开始设计阶段，所有零件都必须

体现到产品（设计）FMEA中去。

过程 - FMEA过程FMEA应包括部件的所有过程。尤其应考虑产品

FMEA的结果和特殊特性。另外，还必须综合相似部

件（可能混淆）分析和错误模拟。

执行措施

应采取适当的措施帮助降低FMEA所确定的风险。

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To implement the measures, the target dates and respon-sibilities must be designated in such a way that the mea-sures have been taken before the start of production.The measures introduced must be re-evaluated regardingtheir efficiency. ZF must be informed immediately aboutany necessary design modifications.

2.2.8 Test planning / Development release(only for suppliers with design respon sibility)(ISO/TS 16949: Chapter 7.3.5)

Suppliers with design responsibility must issue and exe-cute a plan, according to which the design (developmentresults) is inspected to ensure it meets the design specifi-cation. This plan must contain – among other things –information on the date, type, and extent of the valida-tion, type, and quantity of samples.

The difference between planning and realization (gapanalysis) must be evaluated.

The development release is to be confirmed using formF12 “Development approval by supplier, if respon sible forproduct design”.

2.2.9 Release of product and process development(ISO/TS 16949: Chapter 7.3.6)

The supplier must evaluate and document his releasesfor individual stages of product and process development.

2.2.10 Control plan (ISO/TS 16949: Chapter 7.5.1)

The control plan represents a planning tool for preventi-ve process security. It is implemented in the teamthrough systematic analysis of production, assembly,and test processes. This team should be made up ofemployees from planning, manufacturing, and qualityassurance as well as other affected departments.

The results of product and process FMEAs, experienceswith similar processes and products, as well as the appli-

采取措施时，通过制定目标日期和职责确保这些措施在

生产开始前实施。还应当对措施的有效性进行重新评估。

出现任何设计更改，应立即通知ZF公司。

2.2.8 测试计划/开发认可

（仅适用负有设计职责的供应商）

（ISO/TS 16949: 7.3.5章）

负有设计职责的供应商必须发布和实施相关计划，据此对

设计（开发结果）进行检查，以确保其是否符合设计规范。

该计划至少应包含有关验证范围的时间和类型，以及样品

的类型和数量等信息。

应当评估计划和实际之间的区别（差距分析）。

利用表F12“供应商的开发许可（适用于对产品负有设计职

责的供应商）”对开发认可进行确认。

2.2.9 产品和过程开发的认可

（ISO/TS 16949: 7.3.6章）

供应商必须对各阶段的产品和过程开发认可情况进行评估

并文件化。

2.2.10 控制计划

（ISO/TS 16949: 7.5.1章）

控制计划是用来预防性保证过程安全的一种策划工具。控制

计划应由项目团队对生产、装配和测试过程进行系统性的

分析。该项目团队当由计划、生产、质量及其它相关部门

的员工组成。

控制计划中必须考虑产品和过程FMEA的结果、相似

Planning 策划

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cation of improvement methods must be taken into con-sideration in the control plans.

In the product development process, the control planmust be created for the phases of pre-series productionand series production. It only needs to be created for theprototype phase if required by ZF.

The control plan must at least contain the items listed inform F04 “Control Plan”.

A detailed description of the process for preparing a con-trol plan is included in VDA Volume 4 [07] and in AIAGAPQP [19].

2.2.11 Coordination of production control(ISO/TS 16949: Chapter 7.5.2)

As a basic principle, all product and process charac -teristics are important and must be complied with.

Special characteristics require the proof of process capa-bility. For this purpose the supplier must monitor thesecharacteristics with suitable methods, e.g. with statisti-cal process control (SPC).

If process capability can not be verified, 100% testingmust be carried out.

Special characteristics which are not measurable or onlymeasurable by destroying the product must be monito-red and documented with suitable methods.

Test intervals and the size of random samples must bedetermined and planned.

Planned monitoring of the characteristics in series pro-duction must be agreed with ZF. For this purpose, thesupplier must submit the form F04 “Control Plan” to theresponsible ZF Quality Department according to thetime schedule, before initial sampling.

的过程或产品的经验、以及改进方法的实施情况。

在产品开发过程中，必须为试生产阶段和量产阶段制

定控制计划。如ZF要求，可仅为样件阶段制定控制计划。

控制计划至少应包含表F04“控制计划”中所列的项目。

控制计划的制定过程在VDA第4卷[07]和AIAG APQP[19]中有具体说明。

2.2.11 生产控制的协调

（ISO/TS 16949: 7.5.2章）

所有产品和过程的特性均非常重要，应严格遵守，这是一

项基本原则。

特殊特性需要验证过程能力，为此，供应商应采用

适当方法对这些特性进行监控，如统计过程控制

（SPC）。

若无法验证过程能力，则需进行100%检测。

对无法测量或只能通过破坏产品进行测量的特殊特

性，必须以合适的方式进行监控和记录。

必须计划和确定测试间隔的时间和随机抽样的比例。

批量生产中的特性监控计划应事先取得ZF公司的同

意。为此，供应商必须在首次交样前根据时间安排

向ZF质量部门提交表F04“控制计划”。

Planning 策划

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2.2.12 Planning and procurement of tools, fixtures andequipment(ISO/TS 16949: Chapter 6.3)

All tools, fixtures and equipment for manufacturing thecomponents are to be planned and procured so that atthe latest when manufacturing volume parts, they areavailable in sufficient capacity for the initial samplingdate. All other equipment as well as internal and externalmeans of transport must also be taken into consideration.

The capability and/or suitability of operating materialsmust be verified. For multiple fixtures and/or multiplemolds, the capabilities and/or suitability must be verifiedindividually.

2.2.13 Inspection planning / Planning requalification(ISO/TS 16949: Chapter 7.5.1)

Preparing the inspection planBased on the control plan, the supplier creates aninspection plan, which includes all characteristics to beinspected with the appropriate inspection equipment foreach operation. The characteristics must be classifiedaccord ing to their respective significance. In addition,the inspection frequency and type of documentation ofthe results and the reaction plan must be defined in theinspection plan.

For special characteristics, machine and process -capability studies must be included in the planning.

When planning, apart from the expense of implementa-tion, training of the staff, as well as the equipment of stations for Statistical Process Control (SPC) must betaken into consideration.

Planning requalification(ISO/TS 16949: Chapter 8.2.4.1)Requalification must be planned by the supplier andmust be documented in the control plan.

2.2.14 Planning and procurement of inspection equipment (ISO/TS 16949: Chapter 7.6)

The supplier determines the inspection method with theappropriate inspection equipment for all characteristics.

2.2.12 工装夹具及设备的策划和采购

（ISO/TS 16949: 6.3章）

应当对部件制造所需的所有工装夹具及设备进行策划和采

购，从而在批量生产零件时，能够符合首次交样的功能要求

。与此同时还应考虑其它设备以及内外部运输方式等。

应当对生产材料的功能和/或适用性进行验证。对于拥有多套

工装和/或模具，必须分别验证。

2.2.13 检验计划/重新评定计划

（ISO/TS 16949: 7.5.1章）

检验计划的制定

供应商根据控制计划而制定检验计划，包括使用适当的操作

和检查设备对各种特性进行检验。供应商还应当根据重要程

度对各特性进行分类。另外，检验计划中还应当对检验频率

、结果、记录、类型及反应计划做出相应规定。

对于特殊特性，检验计划中还应包含对设备和过程的能力研

究。

制定计划时，除实施费用外，还应考虑员工培训以及统计过

程控制（SPC）工序的设备情况。

重新评价计划

（ISO/TS 16949: 8.2.4.1章）

供应商应制定重新评价计划，并将其纳入控制计划中。

2.2.14 检验设备的计划和采购

（ISO/TS16949: 7.6章）

供应商应利用适当的检查设备，确定各特性的检查方

法。

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The procurement process must be planned so that thenecessary inspection equipment is available at the startof series production and suitability of the inspection pro-cess has been verified.The verification must be carried out according to therequirements of VDA Volume 5 [09] or AIAG MSA [21].

2.2.15 Capability studies(ISO/TS 16949: Chapter 7.5.2 / 8.1.1 / 8.2.4)

Implementing the machine capability study and processcapability study is defined in VDA Volume 2 [05], VDAVolume 4 [07], and AIAG book SPC [20] and is to beimplemented accordingly. Any deviation from this mustbe agreed with the ZF receiving plant.

Minimum requirements for capability indices:∙ machine capability / short-term process capability

Cm/Cmk 1.67∙ preliminary process capability Pp/Ppk 1.67∙ Process capability / long-term process capability

Cp/Cpk 1.33

Deviating requirements (e.g. on the basis of customerrequirements) will be agreed by ZF with the supplier.

Machine capability study / short-term capability

The machine capability studies must be planned in sucha way that all verifications are available no later than atthe time of the PPAP submission.

Preliminary process capability studyThe evaluation of preliminary process capability studymust be presented for the first time, once at least 25 random samples (each containing 5 measurements) areavailable.A regular evaluation of the SPC records (if possible auto-mated) must be carried out no later than at the start ofseries production.

Process capability study / Long-term process capabilityThe long-term process capability study must be submit-ted to ZF as soon as it can be determined according toabove mentioned regulations. Furthermore the results ofthe process capability study must be submitted uponrequest.

应策划采购过程，以便在批量生产开始时，获得必要的检验

设备，由此验证检验过程的适用性。

验证应符合VDA第5卷[09]或AIAG MSA[21]的要求。

2.2.15 能力研究

（ISO/TS 16949: 7.5.2/8.1.1/8.2.4章）

VDA第2卷[05]、VDA第4卷[07]和AIAG SPC[20]手册中

对设备能力研究和过程能力研究的实施做出了相应规定，

应遵守该类规定。任何偏离这些规定的行为均应获得

ZF接收工厂的同意。

能力指数的最低要求：

∙ 设备能力/短期过程能力 Cm/Cmk 1.67∙ 初始过程能力 Pp/Ppk 1.67∙ 过程能力/长期过程能力Cp/Cpk 1.33

对于不符合要求的行为（如，依照客户的要求），ZF应当和

供应商达成一致。

设备能力研究/短期能力

设备能力研究必须确保所有的验证工作在PPAP提交之前

完成。

初始过程能力研究

首次评价初步过程能力研究，必须至少提供有效的25组随机

抽样样本（每组包含5个测量数据）。

批量生产前应对SPC记录进行定期评估（尽可能使用自动化评

估）。

过程能力研究/长期过程能力

根据上述提及规定，确定长期过程能力研究后，应立即向ZF公司提交。另外，还应按要求提交过程能力研究的结果。

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23

2.2.16 Planning preventive maintenance(ISO/TS 16949: Chapter 7.5.1)

To ensure the delivery capability, a system for preventivemaintenance on production equipment must be developed.

A maintenance plan must be set out which includes themaintenance intervals and the extent of the maintenan-ce. Consistent execution must be documented in writing.

In addition to defining preventive maintenance inter-vals, an emergency strategy must be established for allprocesses that can influence the ability to deliver. Theseare e.g. machines with capacity constraints and specialtools.

2.2.17 Status of subcontractors and purchased parts(ISO/TS 16949: Chapter 7.4)

If the supplier assigns orders to a subcontractor, the sub-contractor must also fulfill requirements according toSection 1.9 and Section 2. A list of subcontractors usedmust be submitted to ZF upon request using form F13“Initial sample status of all involved subcontractors withassignment to part and process”.

Status of subcontractorsThe use of qualified subcontractors for the project mustbe ensured. If requirements are not met, improvementplans must be defined. The implementation must be guaranteed before start of series production delivery.

Status of purchased partsThe status of the quality planning must be presentedregularly. The activities must be organized so that theProduction Part Approval Process (PPF/PPAP) of the purchased parts is completed before the production process and product approval of the entire product.

2.2.18 Logistics(ISO/TS 16949: Chapter 7.5.5)

In principle ZF concludes a logistics agreement with thesupplier.

2.2.16 预防性维护计划

（ISO/TS16949: 7.5.1章）

为确保交付能力，应制定生产设备的预防性维护体系。

维护计划必须包括维护周期及维护等级等内容。实施情况应

进行书面化记录。

除了定义预防性维护周期外，还应针对可能影响交付能力的

所有过程制定应急策略，例如具有产能限制的设备及特殊工

具等。

2.2.17 子供应商及采购件的状态

（ISO/TS 16949: 7.4章）

若供应商向子供应商发出了订单，子供应商也应当遵守第1.9

章和第2章的要求。还应按照要求利用表F13 —“所有与部件

及过程相关的子供应商的初始样品状况”向ZF公司提交子供

应商名单。

子供应商的状态

必须确保为项目选择具有合格资质的子供应商。若子供应商

不符合要求，必须立即确定子供应商的改进项目，必须保证

在批量发货开始之前实施该改进项目。

采购件的状态

应定期提交质量策划的状态报告。组织实施相应措施，以确

保采购件的“生产部件批准程序”（PPF/PPAP）在所有生产

过程和产品批准之前完成。

2.2.18 物流

（ISO/TS 16949: 7.5.5章）

原则上讲，ZF公司会同所有的供应商签订物流协议。

Planning 策划

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Planning 策划

无论是否签订物流协议，供应商均应满足下列最低要

求，但有其它明确规定的除外：

包装计划

供应商应对其所有产品的包装负责。包装的设计方式应确保

产品在运输中受外部因素影响避免受到损坏或污染。

供应商关于包装类型的设计应在批量生产前与ZF达成一致。

供应商应遵守ZF公司关于包装箱及材料的处理规范。

在该方面，应参照ZF ZFN 9004-1 [16] 标准

（ZF通用包装规范、物流、环境保护）。

保护

应妥善保护由于运输环境而可能遭受损坏的产品。供应商关

于保护类型（如必要）的设计应在批量生产交付前取得ZF的

同意。

运输计划

为防止产品在内外部运输中出现损坏，应采用妥善的运输方

式。运输方式应在生产表单中加以记录。

原料周转

为避免批次混淆并实现对各批次的追踪，毛坯件、向子供应

商处采购的部件、以及自产部件，所有零件应按照“先进先

出”原则进行加工和交付。

供应商应确保ZF公司能够在其子供应商处追踪其产品。为此，

部件和包装箱上应分别贴上适当的标签，标明批次标识及更

改状态。更改状态必须在交货单中加以说明。

Regardless whether such an agreement was made or not,the following minimum requirements apply unless a variance has been explicitly agreed:

Planning of packagingThe supplier is responsible for packaging his compo-nents. The packaging must be designed in such a way to ensure that the product is protected from externalinfluences during transport so it can not be damaged orget contaminated. The planned type of packaging must be agreed with ZFon the supplier’s initiative in sufficient time before seriesproduction delivery.

Standards specified by ZF regarding handling the con -tainer and material must be complied with.In this respect, ZF Standard ZFN 9004-1 [16] (general ZFpackaging specification, logistics, environmental protec-tion) must be taken into consideration.

ConservationAll products which could be impaired by interactionwith their environment must be protected appropriately.The planned type of conservation (if necessary) must becoordinated with ZF on the supplier’s initiative and ingood time before the series production delivery.

Transport planningTo prevent damage during the internal and externaltransport, suitable means of transport must be planned.Means of transport must be documented in the produc-tion sheet.

Material flowTo avoid mix up of batches and to be able to trace batches,raw parts, parts purchased from subcontractors, andparts from own production, must all be processed anddelivered according to the “First In – First Out” principle.

The supplier undertakes to ensure traceability from ZFright back to his subcontractors. For this purpose, theparts or containers respectively must be labeled in a suit -able way with batch identification number and revisionstatus. The revisions status must be stated on the deliverynote.

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25

清洁

供应商应确保其部件和包装保持清洁，并严格遵守ZF有关清

洁的要求。

2.2.19 追溯性

（ISO/TS 16949: 7.5.3章）

追溯性程度应根据风险分析确定。如适用，应考虑ZF公司关

于追溯性的要求。

2.2.20 人员

（ISO/TS 16949: 6.2章）

能力

应针对当前的项目生产情况及时对人员制定计划。

计划的实施应保证批量生产开始前具备足够的生产能

力。

资格

当一个新的工作被设立或现有的工作发生改变时，应根据新

情况对人员进行培训，并对相应的培训结果进行验证。

2.2.21 工作场地的批准

（ISO/TS 16949: 7.3.6章）

供应商应当在生产开始前，对所有的生产和装配工序

进行正式批准。批准时，应说明下列项目并确保其适

用性：

∙ 能力研究

∙ 缺陷模拟的执行和文件化

（如，自动测试设备的验证）

∙ 完整有效的工作记录

（如，操作操片、控制计划、检验计划…）

∙ 生产材料

∙ 维护计划

∙ 检验设备

CleanlinessThe supplier is responsible for the cleanliness of hisparts and their packaging and must take any residualdirt specifications from ZF into account.

2.2.19 Traceability(ISO/TS 16949: Chapter 7.5.3)

The extent of traceability is to be arranged according to arisk analysis. If applicable, the ZF requirements forarranging traceability need to be taken into considera-tion.

2.2.20 Personnel(ISO/TS 16949: Chapter 6.2)

CapacityPersonnel needs to be planned in good time for theextent of production for the project at hand.Planning must be performed in such a way that suffi-cient capacity is available by the start of the series pro-duction at the latest.

QualificationWhen a new station is set up or in the case of a stationchange, the personnel must be trained according to thenew conditions. Corresponding verification must be provided.

2.2.21 Station release(ISO/TS 16949: Chapter 7.3.6)

The supplier must release all manufacturing and assem-bly stations before the start of production. While doingso, the availability and suitability of the items listed inthe following points must be ensured:

∙ capability studies ∙ error simulation completed and documented

(e.g. verification of automatic test equipment) ∙ complete and valid work documents (e.g. operation

sheets, control plans, inspection plans, …) ∙ operating materials ∙ maintenance plans ∙ inspection equipment ∙ means of transport

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Planning 策划

26

∙ 运输方式

∙ 提供材料及相关文件，以说明部件的修改水平。

检查时应使用适当的检查表。必须包含所有的生产和装配

过程。还应记录所确定的偏差。明确采取纠正和改进措施

的职责，并遵守时间期限的要求。

在完成规定测量后方可进行其他的检查，同时考虑之前发

现的偏差。并对该结果应进行记录。

生产必须在所有检验结果顺利完成后方可开始执行。该结

果应进行文件化。

2.2.22 手工样件的生产

（ISO/TS 16949: 7.3.6章）

对于手工样件，应在首次交付及修改（索引号/零件号）

时提交样件检查报告。为此，应按照ZF公司的要求使用

初始抽件表格VDA第2卷[05]或AIAGPPAP[18]。报告中，所有图纸特性或修改程度均应在至少一个部件中

进行验证。另外，ZF的质量部门还针对个别情况规定了文

件化要求。

这些内容将在4.8章中列出。

手工样件交付应根据表F10“手工样件的识别”的要求进行

标记。

2.2.23 审核计划

（ISO/TS 16949: 8.2.2章）

供应商应发布实施与项目相关的评审计划，规定定期实施

产品和过程的内部审核，并明确审核的等级。适用VDA第

6卷第5部分[11]或VDA第6卷第3部分[10]或等效的步骤。

与此同时，还应考虑子供应商的审核。

∙ provision of material with accompanying documentsindicating the revision level of the parts

The inspection must be performed using a suitable checklist. All production and assembly operations must beincluded. The defined deviations must be documented.Responsibilities must be defined for implementing cor-rective and improvement measures and target dead linesmust be set.

After completing the defined measures, another inspec-tion must be performed, taking the deviations that hadbeen previously identified into account. The results mustalso be documented.

A release for the start of production can only take placeonce the results of the inspection are successful. Thisrelease must be documented.

2.2.22 Manufacturing prototypes(ISO/TS 16949: Chapter 7.3.6)

For prototype parts, a prototype inspection report must be submitted with the first delivery and in the event ofmodifications (index / item number). For this purpose,the initial sampling form VDA Volume 2 [05] or AIAGPPAP [18] is to be used in accordance with ZF require-ments. In this report, all drawing characteristics or theextent of the modification respectively, must be verifiedon at least one part. Apart from that, the ZF quality con-tact sets out the necessary extent of documentation inthe individual case.These are listed in Section 4.8.

Prototype deliveries must also be marked according toform F10 “Identification of prototypes”.

2.2.23 Audit planning(ISO/TS 16949: Chapter 8.2.2)

The supplier must issue an audit schedule which definesthe regular execution and the extent of internal productand process audits. VDA Volume 6 part 5 [11] or VDAVolume 6 part 3 [10] or equivalent procedures are to beapplied. Audits at subcontractors must also be taken intoconsideration.

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Planning 策划

2.2.24 生产产量

（ISO/TS 16949: 7.3.6章）

根据ZF公司的要求，供应商应通过试生产以证明其能够达到

所要求的生产产量（产能）。

2.2.25 生产件批准程序

（ISO/TS 16949: 7.3.6章）

在生产件批准程序（PPF/PPAP）开始前，应确保过程及质量

策划的各项工作均已完成。根据第3章的要求实施生产件批准

程序(VDA第2卷[05]/AIAG PPAP[18])。如有必要，ZF公司将执行过程前事先通知供应商。

2.2.26 持续改进过程

( ISO/TS 16949: 8.5.1章)

生产开始前及批量生产过程中，最重要的任务之一就是制定

并实施能够实现过程持续改进的措施。

对此，应考虑下列几点：

∙ 通过减少变差提高过程能力

∙ 提高生产力

∙ 过程集中

∙ 减少检验频率

∙ 避免返工和报废

∙ 投诉分析

2.3 项目状态

（ISO/TS 16949: 7.1章）

项目进展报告是项目定期评估的依据。应利用表F02“采购零件的项目状态表”或F03“供应商含设计职责的采购

零件项目状态表”向ZF公司提交此类报告。ZF公司保留对项

目进展情况进行检验的权利。

2.2.24 Production output(ISO/TS 16949: Chapter 7.3.6)

On request from ZF, the supplier must demonstrate witha production trial run that the required output (capacity)can be achieved (Run@Rate).

2.2.25 Production Part Approval Process(ISO/TS 16949: Chapter 7.3.6)

Prior to start of Production Part Approval Process (PPF/PPAP), it must be assured that all activities for processand quality planning have been completed. The Produc-tion Part Approval Process (VDA Volume 2 [05] / AIAGPPAP [18]) is carried out according to Section 3. If necessary, ZF will carry out process releases at the supplier’s after previous notification.

2.2.26 Continuous improvement process(ISO/TS 16949: Chapter 8.5.1)

One of the most important tasks before start of produc-tion and during the series production is the developmentand implementation of measures which will lead to continuous improvement of the processes.

In doing so, the following points must be taken into consideration:

∙ increasing process capability by reducing variation∙ increasing productivity∙ centering processes∙ reducing inspection frequency∙ avoiding rework and scrap∙ analyzing complaints

2.3 Project status(ISO/TS 16949: Chapter 7.1)

Project progress reports are the basis for regular projectevaluation. These must be submitted to ZF using formsF02 “Project status of purchased parts” or F03 “Projectstatus of purchased parts for suppliers with design responsibility”. ZF reserves the right to verify project progress.

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2.4 批量生产的内部批准

（ISO/TS 16949: 7.3.6章）

批量生产的启动必须是在项目策划中的所有工作顺利完

成后方可执行。

供应商应记录此项启动，包括启动的日期以及质量、生

产、计划和其它相关部门的负责人的签字。

2.4 Internal release of series production(ISO/TS 16949: Chapter 7.3.6)

Release for start of series production can only take placeafter the successful completion of all activities plannedfor the project.

The supplier must document this release with date andsignature of all persons in charge from Quality Assurance,Production, and Planning, as well as any other depart-ments involved.

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3.1 初始样件

初始样件是在批量生产条件下（机器设备、工厂、生产材料

和测试设备、加工条件）生产和测试的产品。

初始样品报告中应记录对所有特性的测试结果。所记录的初

始样件数量应与ZF公司达成一致。

初始样件应按照商定的日期提交给采购工厂，并包含符合提

交等级（3.3章）的初始样件检验报告和文件。应按照表

F09“初始样件的识别”清楚的标识初始样件。

为了对各种特性加以识别，初始样件报告中特性的标识必须

符合ZF公司发布的初始样件检查报告和附随图纸。

按照ZF的设计而生产的包括散件在内的装配件，必须进行初

始样件测试，并向ZF公司提交检验结果。

对基于供应商自己设计生产的产品，供应商应当提供装配样

件并提交给ZF公司。初始样件必须对各个零件取样（如必

要）。ZF公司有权对相关记录进行检查。

对于生产件批准程序（PPAP）中未检查出有违反ZF公司规格

的偏差，ZF保留日后检查并发现此类缺陷的权利。

3.1 Initial samples

Initial samples are products made and tested under seriesproduction conditions (machinery, plants, operatingmaterials and test equipment, machining conditions).

The test results on all characteristics must be documen-ted in an initial sample report. The quantity of parts tobe documented must be agreed upon with ZF.

The initial samples must be submitted to the purchasingplant by the agreed date and must include the initial sample inspection report and documents according to the submission levels (Section 3.3). Clear identificationas initial sample according to form F09 “Identificationfor initial sample” is necessary.

To identify the characteristics, matching numbers mustbe used in the initial sample inspection report and in theaccompanying current drawing released by ZF.

For assemblies manufactured according to a ZF design,including the single components, an initial sampleinspection is obligatory and must be presented to ZF.

For products based on the supplier’s own design, thesupplier must provide samples of the assembly and pre-sent it to ZF. Initial sampling must also be performed forsingle components and, if necessary, for subassemblies.ZF must be allowed to review this documentation asrequired.

ZF reserves the right to find fault with deviations fromthe ZF specification at a later date which had not beendetected during Production Part Approval Process(PPAP).

Section 3 / 第3章

Production Part Approval Process生产件批准程序(ISO/TS 16949: Chapter 7.3.6, 7.3.7 / Kapitel 7.3.6, 7.3.7)

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Production Part Approval Process 生产件批准程序

3.2 初始样件的原因

在遵守上述标准和规定的前提下，下列情况时应提供初始

样件：

∙ 首次订购产品（在订单上标明）

∙ 供应商更换子供应商之后

∙ 产品修动后，影响了所有的特性

∙ 图纸修订后，影响了所有的特性

∙ 交付停止后

∙ 交付中断超过一年后

∙ 生产中断超过一年后

∙ 生产程序/过程发生变更

∙ 采用新的/改动后的成形设备后（如冲压/塑模和/

或成套冲模/塑模情况下，各个模腔/群组的冲压、

轧制、锻压、锻造、成型设备）

∙ 生产地点变动，或采用新的或改动的机器设备和/

或生产材料之后

∙ 使用替代性的材料和设计后

上述方法及范围的例外情况，须获得ZF公司质量部门的许

可，例如在下列情况下：

∙ 交付或生产中断超过一年

∙ 小批量生产、售后服务部件

∙ 标准和类别部件

3.2 Reasons for initial sampling

In agreement with above mentioned standards and regu-lations, initial samples are required:

∙ if a product is ordered for the first time (marked onorder)

∙ after the supplier has changed a subcontractor∙ for all affected characteristics after any product

modification ∙ for all affected characteristics following a drawing

index modification∙ following a delivery stop∙ following an interruption in delivery of more than

one year∙ following an interruption in production of more than

one year∙ if production procedures/processes have been changed∙ following the introduction of new/modified molding

equipment (e.g. stamping, rolling, pressing, forging,molding equipment, in the case of several dies/moldsand/or multiple dies/molds, for each cavity/cluster)

∙ following the relocation of production or the use ofnew or relocated machinery and/or operating materials

∙ after use of alternative materials and designs

Exceptions to approach and scope are only permissiblein agreement with the ZF contact for quality, forexample in the following cases:

∙ interruption in delivery or production of more thanone year

∙ small production batches, after-sales service parts∙ standard and catalog parts

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Cont. No. Description Submission levels / 提交水平

内容编号说明1 2 3 4 5

1 Cover sheet - initial sample inspection report according to VDA Volume 2 or PSW according to AIAG PPAP X X X X X 1 18封面 — 应符合VDA第2卷要求的初始样品检查报告或符合AIAG PPAP要求的PSW

2.1 Inspection results measurements, surface, cleanliness, etc. // 尺寸、材料、表面情况、清洁度等的测试结果。 V X X X X 2 9

2.2 Inspection results material // 材料检查结果 V X X X X 2 10

2.3 Inspection results appearance, haptics, acoustics, smell, etc. //视觉、触觉、声音、气味等的测试结果 V X X X X 2 13

2.4 Inspection results // 检验结果

Machine capability study // 设备能力研究 V X X X X 2 11Process capability study // 过程能力研究

2.5 Inspection results // 检验结果

Functional and reliabilty verification, performance tests V X X X X 2 10功能及可靠性验证，性能测试

3 Sample parts //样件 X X X X X 3 14

4.1 Documentation (e.g. customer drawings, CAD data, specifications, etc.) 文件（客户图纸、CAD数据、规范等） V X X X V 4 1

4.2 Approved design modifications, design modification documents 经许可的设计修改、设计修改文件 V X X X V 4 2

5 If responsible for product design, then design and development release by the supplier according form F12 // 若担负产品设计责任，供应商应根 V X X V V 5 3据表F12做出的设计和开发的正式批准

6.1 Design FMEA // 设计FMEA V V X 1) X 1) V 6 4

6.2 Process FMEA //过程FMEA V V X 1) X 1) V 6 6

7 Process flow chart (production inspection steps) // 过程流程图（生产检验步骤） V X X V V 7 5

8 Control Plan (Section 6.3) //控制计划（6.3章） V V X X V 8 7

9 List of inspection equipment (product-specific) // 检验设备清单（指定产品） V V X X V 9 16

10 Measurement System Analysis (MSA) //测量系统分析（MSA） V V X V V 10 8

11 Verification of compliance with legal and customer-specific requirements (e.g. environment, safety, recycling) // V V X V V 11 17符合法律法规和客户规范要求的验证（如，环境、安全性、再循环）

12 Material composition, IMDS data sheet //材料成分、IMDS数据表 X X X X X 12 17

13 Documentation of qualified laboratory //具有合格资质的实验室的记录文件 V X X V V 12

14 Reference samples // 标准样品 V V V V V 15

15 Feasibility study //可行性研究 V V X V V

16 Planning of the layout inspection and functional testing acc. to Section 4.2 // 按照4.2章的要求制定全尺寸检验及功能测试的计划 V X X X V

17 List of all engaged subcontractors with asssignment to part and process,including PPF / PPAP status, according to form F13 //按照表F13制定所有与部件和过程相关的子供应商名单，

包括PPF/PPAP状态 V V X V V

X: Is submitted to relevant ZF department; a copy must be kept at manufacturer’s plant. 向ZF相关部门提交；制造商的工厂应保留复印件。

V: To be kept at manufacturer’s plant, must be available immediately if required by ZF. 由制造商的工厂保存，ZF提出要求时应立即提交。

X1) The supplier confirms that a FMEA was developed or submits a copy of the FMEA coversheet. The FMEA usually remains with the supplier. Upon request by ZF, FMEA must be presented at ZF. 供应商应确保完成FMEA或提交FMEA封面复印件。FMEA通常特于供应商例行的工作。ZF公司提出要求后，应向ZF公司提供FMEA的介绍和展示。

31

3.3 Submission levels (ISO/TS 16949: Chapter 7.2.3)

In general, submission level 3 applies unless any otherrequirements made by ZF and/or written agreement exist.

3.3 提交等级（ISO/TS 1694: 7.2.3章）

一般来说，应适用提交等级3，但ZF和/或任何书面协议另有

要求的除外。


参照VDABand2

参照AIAGPPAP 提交等级

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3.4 根据3D数据模型进行初始抽样

（ISO/TS 16949: 7.3.6章）

应按照有效的3D数据模型进行测量。测量点的数量应有利于

所有尺寸的确定。具体测量内容应获得ZF“采购件的质量保

证”部门的同意。初始抽样时，应记录2.2.2章中所确定的特

性。

3.5 材料数据的记录

（ISO/TS 16949: 7.2.3章）

在IMDS（国际材料数据系统www.mdsystem.de）中记录材

料数据是实施生产件批准过程（PPF/PPAP）的前提条件。材

料数据表（MDS）的缺失会导致临时初始抽样发布或作废。

3.6 初始样品文件

（ISO/TS 16949: 7.3.6章）

按照所要求的提交水平（3.3章）制定的初始样品文件应当同

初始样件一同提交。初始样品文件缺失、不全或不当将导致

否定供应商评价。文件不全的初始样品将不会得到处理，其

后续成本将由供应商自行承担。

3.7 初始样件的偏差

（ISO/TS 16949: 7.3.6章）

只有符合全部规格要求后，方能提交文件、记录及初始样件

。若出现偏差，供应商应首先利用表F05“偏差请求”获得ZF

的书面许可，并附在提交的文件之后。

ZF将不会处理未获得偏差许可的偏差初始样件。

3.8 标准样件的保留

（ISO/TS 16949: 7.3.6章）

初始抽样中的标准样件（保留样件）应当由供应商保

存。保存期限：参见4.1章。任何不符合此规定的行为均应事

先获得ZF公司的同意。

3.4 Initial sampling according to 3D data model(ISO/TS 16949: Chapter 7.3.6)

Measurements must be performed based on the valid 3D data model. The number of measuring points must beselected in a way that allows positive determination ofall dimensions. Details of the measurement are to beagreed with the appropriate ZF Department “QualityAssurance of Purchased Parts”. The characteristics iden-tified and determined in Section 2.2.2. must be docu-mented with the initial sampling.

3.5 Recording of material data(ISO/TS 16949: Chapter 7.2.3)

Recording material data in the IMDS (InternationalMaterial Data System www.mdsystem.de) is a prerequi-site for the Production Part Approval Process(PPF/PPAP). Missing material data sheets (MDS) lead toa provisional initial sample release or rejection.

3.6 Initial sample documentation(ISO/TS 16949: Chapter 7.3.6)

The initial sample documentation according to the requested submission levels (Section 3.3) must be supplied at the same time as the initial samples. Missing,incomplete, or inadequate initial sample documentationwill result in negative supplier assessment. Initial sam-ples without complete documentation will not be proces-sed and will lead to subsequent costs, which will becharged to the supplier.

3.7 Deviation in initial samples(ISO/TS 16949: Chapter 7.3.6)

Documents, records, and initial sample parts may only be submitted if all specifications are fulfilled. In case ofdeviations, the supplier must first obtain written permis-sion from ZF using form F05 “Deviation request” andattach it to the submitted documentation.

Initial samples with deviation that have no deviationapproval will not be processed by ZF.

3.8 Retention of reference samples(ISO/TS 16949: Chapter 7.3.6)

Reference samples (retention samples) from initial sam-pling must be kept by the supplier. Retention periods:see Section 4.1. Any deviations from this must be agreedwith ZF.

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4.1 保存期限

（ISO/TS 16949: 4.2.4章）

供应商必须定义和遵守质量文件、记录及标准样件的

保存期限。

应遵守下列最低要求：

4.1 Retention periods(ISO/TS 16949: Chapter 4.2.4)

The supplier must define and maintain retention periodsfor documents, records and reference samples.

The following minimum requirements must be met:

此类规定不能替代相关法律要求。

根据产品责任期限的时效，推荐采用更长的保存期限

（最长30年）。

These regulations do not replace legal requirements.

Longer retention periods (up to 30 years) are recommen-ded based on the background of periods of limitation concerning product liability claims.

Section 4 / 第4章

Further requirements 进一步要求

Type of document 文件类型

At the start of retention period 保留期限开始

Documentation 记录

Retention period(years)

保存期限（年）(Jahre)

Documents from the product and pro-cess development phase as well as fromthe production phase of the delivereditem e.g. process descriptions, controlplans, statements of work, drawings, orinspection instructions

产品及过程制造阶段、交付件生产阶段

的质量要求，如过程说明、控制计划、

工作报告、图纸或检验说明

after discontinuation of the product at ZF for series production and spare partsdemand or after modification of thedocument.

ZF批量生产及配件要求中止后，或文件

修改后

critical characteristics*

关键特性*

15

所有其它文件 3

Records of the product and process development phase as well as for the pro-duction phase of the delivered producte.g. test charts, control cards, auditreports, reviews, evaluations

产品及过程制造阶段、交付产品生产阶段

的记录，如测图、控制卡、审核、评审、

评价报告

with delivery of the product which therecords concerning product and referringprocess belong to.

与产品和过程记录有关的产品提交时

critical characteristics*

关键特性*15

所有其它文件 3

Records and documents for process andproduct release (PPF, PPAP), includingreference samples

过程和产品认可（PPF/PPAP）的记录和文

件，包括标准样件

after discontinuation of the product at ZFfor series production and spare partsdemand

ZF批量生产和配件要求中止后

全部文件

Specifications

规格

Records

记录

15

* see Section 1.8 // * 请参见1.8章

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4.2 全尺寸检查及功能测试

(ISO/TS16949: 8.2.4章）

除ZF另有规定外，否则所有产品都应进行年度全尺寸检查和

功能测试。在事先征得ZF同意后，对于类似部件，可针对每

个产品群（族）进行重新评定，或加入当前批量生产的测

试结果，例如：

∙ 周期性批量生产认可

∙ 产品审核（整体、模块、组件、部件等）

∙ 初始件及最终件测试记录

∙ SPC评价

∙ 初始抽品

∙ 来料检验

重新评价将依据有效的客户技术规范进行。全尺寸检查及功

能测试通常包括：

∙ 尺寸

∙ 材料

∙ 功能

其它测试项目应取得ZF公司接收工厂的同意。

应制定全尺寸检查和功能测试计划，并在ZF初始样件检查时

提交。

全尺寸检查和功能测试应在控制计划中分别加以说明。

结果需要被记录和存档于供应商处（以备当采埃孚的客户提

出需要对产品进行评估时做参考）

结果可以在初始样品检查报告的表格中记录。

若测试结果为不合格，供应商应立即联系ZF公司。

应向ZF公司说明相关风险、缺陷原因及纠正措施。

4.2 Layout inspection and functional testing(ISO/TS 16949: Chapter 8.2.4)

All products must be subjected to an annual layoutinspection and functional testing, unless agreed other -wise with ZF. After previous agreement with ZF, forparts that are similar for ZF, the requalification can becarried out per product group (“Family”) or results forthe current series production tests can be included, forexample such as:∙ cyclical series production releases∙ product audits (aggregates, modules, components,

parts, etc.)∙ records for initial item and final item tests∙ SPC evaluations∙ initial sampling∙ incoming goods inspection

Basis for requalification are the valid customer specifica-tions. A layout inspection and functional testing usuallycovers: ∙ dimension∙ material∙ function

Other test items are to be agreed with the ZF receivingplant.The layout inspection and functional testing must beplanned and presented with the ZF initial sampleinspection.The layout inspection and functional testing must beshown separately in the control plan.The results need to be documented and kept at the suppliers (for purposes of possible product evaluationswhich may be ordered by the ZF Customer).

The results can be documented on the form for the initi-al sample inspection report.

If the test results are negative, the supplier must imme -diately contact ZF. The risk for ZF, the cause of the fault, and correctiveaction are to be specified.

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4.3 产品认证审核对于验证关键特性的要求

（ISO/TS 16949: 8.2.2章）

当产品开始进行交付，需要进行验证确认（1.8章），供应商

应每年执行内部过程审核，以确认验证管理的有效性。

为便于审核，应从向ZF交付的产品或产品组中提取样件。

应遵守VDA第1卷[04],ISO/TS 16949 [03]中的所有相关要求

，

并遵守客户的所有具体要求，以及产品的所有具体要求。

审核时，应使用ZF公司的调查表 —“关键特性产品审核表”

或等效的供应商调查表。可能的话，也可以使用客户具体要

求的调查表。ZF和供应商之间应就此达成协议。ZF的调查表

—“关键特性产品审核表”可在互联网上找到。

审核报告应根据要求向ZF公司提交。

4.4 集中生产

（ISO/TS 16949: 8.2.3章）

集中生产主要针对可以进行管理的特性。对于特殊特性而言

，应根据统计过程控制（SPC）的规则和标准对检查结果进行

持续的系统的评估，遵循适当的和可控的过程并进行记录。

对于无法就相关制造过程进行能力验证的测试过程，以及在

测试特性无法控制时（如工具定制特性），供应商只能运用

公差减少测量不确定度。若特性在两个方面均受到限制，则

公差限度需要减去测量不确定值。

对于不具备过程能力的特性，需要利用统计方法进行

100%测试并记录。

4.3 Internal audit for products requiring verification for critical characteristics(ISO/TS 16949: Chapter 8.2.2)

When products are being delivered where verificationmanagement is required (Section 1.8), the supplierundertakes to annually carry out internal process auditsto examine the effectiveness of the verification manage-ment. For the audit, a product or product group, which is delivered to ZF, an example must be chosen.

All relevant requirements of VDA Volume 1 [04], ISO/TS 16949 [03], all customer-specific requirements, aswell as all product-specific requirements must be takeninto consideration.

The ZF questionnaire “Audit check list for products withcritical characteristics” or an equivalent supplier’s ownquestionnaire must be used for auditing. It is possiblethat customer-specific questionnaires are to be used.This is done in agreement between ZF and the supplier.The ZF questionnaire “Audit checklist for products withcritical characteristics” is available on the Internet. Theaudit report is to be submitted to ZF on demand.

4.4 Centered production(ISO/TS 16949: Chapter. 8.2.3)

Centered production must be aimed at for characteristicswhich can be regulated. For special characteristics, acontrolled and capable process must be adhered to anddocumented by means of continuous and systematic evaluation of inspection results according to the rulesand standards of statistical process control (SPC).

In the case of test processes for which it has not beenpossible to verify capability for the associated manufac-turing processes and in the case of test characteristicsthat can not be regulated, such as tool-tailored characte-ristics, then the supplier may only make use of the tole-rance reduced by the amount of the measurement uncer-tainty. In the case of characteristics limited in bothdirections, the measurement uncertainty needs to besubtracted from both tolerance limits.In case of non process capable characteristics, 100%testing must also be documented by using statisticalmethods.

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36

4.5 Deviation approval(ISO/TS 16949: Chapter 8.3.4)

In case of deviations from the specification, form F05“Deviation request” and form F06 “8-D Report” must beused to obtain release prior to delivery. All deliveries based on a deviation approval must haveadditional identification labels according to form F08“Identification for deviated parts” on all load carriers.

4.6 Business processes based on electronic data exchange(ISO/TS 16949: Chapter 7.2.3)

Business processes based on electronic data exchangebetween ZF and its suppliers are a main focus of ZF’sstrategy. According to this strategy, more and more of the processes which are described in this directive aremanaged by using the electronic market place “Supply-On”.On request from ZF, suppliers must change over to elec-tronic data exchange for business processes. This aspectrelates in particular to the quality processes between ZFand the suppliers.

4.7 Communication(ISO/TS 16949: Chapter 7.2.3)

ZF expects suppliers to be available for technical supportwithin the context of discussions at customers, on theirown premises, or at ZF.

Communication concerning ZF products between thesupplier and customers of ZF must exclusively takeplace in agreement with ZF.

4.8 Location and component specific requirementsfor prototypes(ISO/TS 16949: Chapter. 7.3.6)

On request from ZF, special characteristics and additio-nal characteristics defined by ZF are to be documented100 % during the prototype phase and in the orderedquantity. These characteristics are identified in the drawing.

4.5 偏差认可

（ISO/TS 16949: 8.3.4章）

若出现不符合规格要求的情况，则应利用表F05“偏差申请”

和表F06“8D报告”在交付前获取认可。

对于获得偏差认可后的交付，所有装载车辆上均应按照表

F08“偏差部件的识别”加贴识别标签。

4.6 基于电子数据通讯的商务过程

（ISO/TS 16949: 7.2.3章）

ZF和其供应商之间的基于电子数据交换的业务过程是ZF的战

略重点。根据这一战略，本指南中越来越多的过程逐渐采用

电子数据来完成 —“Supply-on”。

按照ZF的要求，供应商必须将业务过程转换成电子数据通讯，

这主要同ZF与供应商之间的质量过程有关。

4.7 沟通

（ISO/TS 16949: 7.2.3章）

ZF希望供应商能够在同客户协商的前提下,在自己的经营场所

或在ZF的经营场所能提供相应的技术支持。

供应商同ZF客户之间就ZF产品进行的任何沟通，都应事先取

得ZF公司的同意。

4.8 对原型样件的生产场地及成分的特殊要求

（ISO/TS 16949: 7.3.6章）

按照ZF公司的要求，在原型阶段应100%记录ZF公司所确定的

特殊特性和附加特性，并符合所订购的数量。这些特性应在

图纸中加以标注。


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37

Within the context of the order, amongst other things,one of the two following requirements can be added tothe requirements described in Section 2.2.22:

Proto 1For each batch, all the special characteristics (Section2.2.4) must be measured and documented for 15% of thedelivered parts (round up quantity). In addition to themeasured values, the respective average and range mustbe indicated. A deviation from this requirement is onlypossible under the following circumstances:

∙ characteristics are tool relatedproduction is taking place on series productionmachines, for which machine capability values arealready available for similar parts (material,dimensions, and tolerances).

∙ parts coming from the series productionIf this applies, all characteristics on two parts fromeach delivery have to be measured and documented.Here, the respective average value and the series production range must be indicated.

Measured values and other requested data (averagevalue, range, capability values, and tool dependent characteristics) must be documented using form F07“Documentation of prototype characteristics”.

Proto 2For each prototype delivery, the documentation for special characteristics (see Section 2.2.4) and furtheragreed upon characteristics must be delivered for 5parts. Quantities deviating from this are to be determi-ned by the ordering plant. Measured values must be documented using form F07“Documentation of prototype characteristics”.

4.9 Software and components with integrated software

Suppliers who develop or supply software or electroniccomponents with integrated software must meet therequirements from Automotive SPiCE . Providing noother agreement has been reached, the technologicalmaturity 2 or higher needs to be verified in an assess-ment accord ing to the standards set in the VDA Volume

在订单中，除其它要求外，下列两项要求之一可添加到2.2.22章的要求内容中：

原型样件1对每批产品中15%的交付部件（整数数量）的全部特殊特性

（2.2.4章）进行测量和记录。除测量值外，还应标明各自的

平均值和变动范围。只有在下列情况下才能违反这一要求：

∙ 特性与工具有关

通过批量生产设备进行生产，类似部件已获得设备能力值

（材料、尺寸、和公差）。

∙ 源自批量生产的部件

如果是这种情况，应对每次交付的两个部件的所有

特性进行测量和记录。此时，还应标明各自的平

均值和批量生产范围。

应当利用表F07“原型样件特性的记录”对测量值和其它所要

求的数据（平均值、极差、能力值、和与工具有关的特性）

进行记录。

原型样件2对于每次原型样件的交付来说，必须交付5个部件的特殊特性

（参见2.2.4章）及进一步约定的特性记录。不符合这一数量

要求的情况应事先取得订购工厂的同意。

应利用表F07“原型样件特性的记录”对测量值进行记录。

4.9 软件及集成软件的组件

供应商在负责开发或提供软件或集成了软件的电子组件时，

应遵守Automotive SPiCE的要求。若未达成任何其它协议，

评估时应根据VDA“Automotive SPiCE 过程评估模型”

[23]卷中，针对HIS*过程范围定义的过


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38

“Automotive SPiCE Process Assessment Model” [23] forprocesses defined in the “HIS* Process Scope”.

If required, ZF retains the right to carry out an assess-ment at the supplier’s.

* Manufacturer Initiative Software

4.10 Functional safety of software and components with integrated software

If safety-relevant electronics and software are includedin the scope of supply, then the development must be“state-of-the-art” (IEC DIN EN 61508, ISO 26262 [24]).

In principle, safety-relevant parts and the correspondingdocumentation and drawings must be marked explicitlythroughout the entire development and series produc-tion process.

The requirements of the necessary safety level (e.g. SIL,ASIL, …) are specified in the respective statement ofwork. The safety concept with design and implementa-tion specifications is to be agreed with ZF.

4.11 Maturity level assurance for new parts

To the extent that, in the case of new parts, reference ismade parts with a high risk level within the context ofthe VDA Volume “VDA Product Creation – Maturity LevelAssurance for New Parts” [13], ZF reserves the rights forproject processing in accordance with VDA Volume 4part 3 “Quality Assurance prior to Serial Application -Project Planning” [08] with due consideration of theabove mentioned VDA volume.In the respective case, ZF will contact the supplier. Gates are then to be planned according to the followingdiagram.

程所规定的标准，对技术成熟度2或更高标准进行验证。

如果有必要，ZF公司将保留在供应商处进行评估的权利。

* 制造商设计的软件

4.10 软件及集成软件的组件的功能安全

如果供货范围中包括与安全相关的电子设备和软件，则其开

发应达到最先进的技术水平 [IEC DIN EN 61508, ISO26262 [24]]。

原则上讲，在整个开发和批量生产过程中，应明确标明与安

全相关的部件及相应的文件记录和图纸。

各自的工作报告将对必要的安全水平要求（如 SIL，ASIL,…）

进行说明。具有设计及实施规格的安全方案应事先获得ZF公

司的同意。

4.11 新部件的成熟度保证

对于新部件中VDA－“VDA产品创造 — 新部件的成熟

度保证”[13]卷提及的具有高风险水平的部件，ZF保留根据

VDA第4卷第3部分“批量生产前的质量保证 — 项目策划”

[08]进行项目处理的权利，并充分考虑上述VDA卷的内容。

在各情况下，ZF公司将同供应商进行联系。然后按照下表制

定各节点的策划。


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39


Phases

VDA Volume 4 part 3 Scope of duties

VDA Volume 4 part 3 Milestones

APQP phases

Stage of maturity

Definition and development phase Procurement and pre-series phase

Development and product planning phase

Volume production phase

Continuous improvement process

RG 0Innovation release for

volume production

development

Planning Product design and development Process design and development

Product and process validation

Feedback, evaluation, and remedial action

Gate AProject order /

RFQ

Gate B Release for rough

developmentProduct and

process

Gate CApproval for

further product development

in detail

Gate DApproval for

detailed planning of the production

process

Gate EApproval for

procurement and creation of pro-

duction resources

Gate GEnd of project

Gate FRelease for

volume production

RG 1Requirements management for scope of

contracts to be awarded/

contracting

RG 2Determination of the supply

chain and scope of contracts

to be awarded/contracting

RG 3Release of technical

specifications

RG 4Production planning

completed

RG 5Parts subject to machining with volume produc-tion tool and

volume product. facilities available

RG 6Product and

process release

RG 7Conclusion of

project, passing on of responsibi-lity to volume pro-duction, launch of requalification

Product development and verification

Planning and verification of the production process

Product acceptance by customer

Procurement of production resources

Production

Conceptual design

“Securing technological maturity” as related to in VDA Volume 4 part 3 and APQPThe defined technological maturity stages RG0 - RG7 are a supplement to the contents of the popular standards in the production creation process (e.g. VDA Volume 4 part 3 or APQP)

与VDA第4卷第3部分和APQP有关的“技术成熟度保证”

技术成熟度阶段RG0-RG7是产品创造过程（如VDA第4卷第3部分或APQP）中通用标准的补充.

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阶段定义和开发阶段

概念设计

开发和产品策划阶段采购和试生产阶段

批量生产阶段

VDA第4卷第3部分职责范围

VDA第4卷第3部分节点

APQP阶段

成熟度阶段

阶段

产品的开发和验证

生产过程的策划和验证

客户接受产品

生产资源的采购

生产

节点A 节点B 节点C 节点D 节点E 节点F 节点G项目订单产品和过程产品进一步详细产品采购和生产批量生产项目结束

/RFQ 的初始开发具体开发开发的批准资源的创造认可认可认可认可

RGO批量生产开发创新认可

RG1合同/将要授予的合同的范围的管理要求

RG2确定供应链和合同将要授予的合同的范围

RG3发布技术规范

RG4完成生产策划

RG5需要进行加工的部件，提供批量生产工具产品设备

RG6产品和过程的认可

RG7项目结束，将职责移交批量生产，开始重新评定

策划产品设计和开发过程设计和开发产品和过程验证反馈、评估和纠

40


4.12 Activity and Responsibility Agreement (only forsuppliers with design responsibility)

If required, ZF will ensure a project-specific clarificationof the development related tasks and responsibilities.This is done by means of an “Activity and ResponsibilityAgreement”. This document is filled out by ZF and thesupplier with design responsibility and agreed upon byboth parties.

4.13 Mission Profile for electronic components

In the case of awarding a project for electronic compo-nents, if necessary, the supplier will receive a so-called“Mission Profile” from ZF (in the style of SAE-J1879 [26]and ZVEI documents [27]). The Mission Profile is to besubmitted by the supplier and to be confirmed duringthe course of initial sampling.

4.12 工作与职责协议

（仅适用含设计职责的供应商）

如有必要，ZF公司将确保根据项目具体特点对与开发有

关的任务和职责进行说明。说明时应利用“工作与职责协

议”。该文件由ZF和担负设计职责的供应商负责填写，双

方应取得一致。

4.13 电子元件的任务轮廓图

授予电子组件项目时，如有必要，供应商将收到ZF发出的

“任务轮廓图”（采用SAE-J1879[26]和ZVEI文件

格式[27]）。供应商将提交任务任务轮廓图，并在初始样

件过程中应进行确认。

1200 762 804e - Edition / 2011版

Standards

[01] ISO 9001 Quality management systems, requirements

[02] ISO 14001 Environmental management systems

[03] ISO/TS 16949 Quality management systemsSpecial requirements for the application of ISO 9001 for volume and spare partsproduction in the automobile industry

Rules and Standards – VDA VolumesVDA - German Association of the Automotive Industrywww.vda-qmc.de

[04] VDA Volume 1 Documentation and Archiving

[05] VDA Volume 2 Quality Assurance of Supplies

[06] VDA Volume 3 Part 1 and 2: Ensuring Reliability of CarManufacturers and Suppliers

[07] VDA Volume 4 Quality Assurance in the Process (ring binder issue) Landscape

- General- Risk Analyses- Methods- Process Models

[08] VDA Volume 4 Part 3: Quality Assurance prior to SerialApplication - Project Planning

[09] VDA Volume 5 Suitability of Inspection Process

[10] VDA Volume 6 Part 3: Process Audit

[11] VDA Volume 6 Part 5: Product Audit

[12] VDA: Joint Quality

Management in

the Supply Chain - Marketing and Service

- Field Failures Analysis

[13] VDA: Joint Quality

Management in

the Supply Chain - Product Creation

- Maturity Level Assurance for new Parts

Section 5 / 第5章

Bibliographies参考标准

标准

[01] ISO 9001 质量管理体系，要求

[02] ISO 14001 环境管理体系

[03] ISO/TS 16949 质量管理体系汽车生产件及相关

服务件组织应用ISO9001的特殊要求

规则和标准 — VDA卷 VDA — 德国汽车工业协会 www.vda-qmc.de

[04] VDA第1卷文件化和存档

[05] VDA第2卷供应商质量保证

[06] VDA第3卷第1和第2部分：汽车制造商和供应商

的可靠性保证

[07] VDA第4卷过程的质量保证

（活页刊）概况

- 概述

- 风险分析

- 方法

- 过程模型

[08] VDA第4卷第3部分：批量生产前的质量保证 —

项目策划

[09] VDA第5卷检验过程的适宜性

[10] VDA第6卷第3部分：过程审核

[11] VDA第6卷第5部分：产品审核

[12] VDA: 供应链

质量管理 - 市场和服务

- 批量失效分析

[13] VDA:供应链

质量管理 - 产品创造

- 零件成熟度保证

411200 762 804e - Edition / 2011版

ZF internal Standards and Rules

SourceRespective ordering plant

[15] ZFN 9003 Group Standard:Exclusion of hazardous substances. Banned, declarable, restricted and reportable substances.

[16] ZFN 9004-1 Group Standard:General ZF packaging regulations, logistics, environmental protection

AIAG Standards and Rules

[17] AIAG

[18] AIAG PPAP

[19] AIAG APQP

[20] AIAG SPC

[21] AIAG MSA

[22] AIAG FMEA

[23] Automotive SPICE® - Process Assessment Model

[24] ISO 26262 (Road vehicles – Functional safety)

[25] IEC 61508 (Functional safety of electrical/electronic/ programmable electronic safety-related systems)

[26] SAE-J1879 (Handbook for Robustness Validation of Automotive Electrical/Electronic Modules)

[27] ZVEI documents (Handbook for Robustness Validation of Semiconductor Devices in Automotive Applications, Handbook for Robustness Validation of Automotive Electricals/Electronic Modules)

For further forms, go to the Internet: www.zf.com

Bibliography 参考标准

ZF内部标准和规定

来源

各订货工厂

[15] ZFN 9003 集团标准：

危险物质排除。

违禁、应申报、限制、

和应报告的物质

[16] ZFN 9004-1 集团标准：

ZF一般包装规定。

物流、环境保护

AIAG标准和规定

[17] AIAG

[18] AIAG PPAP

[19] AIAG APQP

[20] AIAG SPC

[21] AIAG MSA

[22] AIAG FMEA

[23] 汽车SPICE® - 过程评估模型

[24] ISO 26262（道路车辆 - 功能安全）

[25] IEC 61508（电气/电子/可编程电子安全系统的功能安全）

[26] SAE-J1879（汽车电气/电子模块稳健性验证手册）

[27] ZVEI文件（汽车应用半导体设备稳健性验证手册，

汽车电子/电子模块稳健性验证手册）

若要获取更多表格，可登录：www.zf.com

42 1200 762 804e - Edition / 2011版

备注

所有QR83所必须的表格及其它相关文件的最新版本可以从下

列网址下载：

www.zf.com

>>Company>>Materials Management>>Quality Guidelines

或

>>Cockpit>>Seach expression : QR83>>ZF quality guidelines

以下列出的表格是ZF的标准，也是最低要求。

如果需要使用其它表格，则需要事先征得ZF公司接收工厂

的同意。

NOTEAll necessary forms from QR83 and other relevantdocuments can be downloaded in the current versionfrom the Internet under:

www.zf.com

>> Company >> Materials Management >> Quality Guidelines

or

>> Cockpit >> Seach expression: QR83 >> ZF quality guidelines

The forms listed in the following section represent the ZFstandard and cover the minimum requirements.

If other forms should be used, then this has to be agreedwith the ZF receiving plant.

Section 6 / 第6章

Forms表格

431200 762 804e - Edition / 2011版

F01 Form: Feasibility Study

Forms 表格

44

F

easi

bilit

y St

udy

ZF

Pag

e 1

of 2

F0

1- F

easi

bilit

y S

tudy

Q

R83

Edi

tion

201

1

Ver

sion

1.0

Feas

ibili

ty s

tudy

for p

rodu

ctio

n un

der s

erie

s pr

oduc

tion

cond

ition

s If

ther

e is

no

data

ava

ilabl

e fro

m s

erie

s pa

rt pr

oduc

tion

at th

is s

tage

of p

lann

ing,

pl

ease

refe

r to

exis

ting

data

from

sim

ilar p

roce

sses

/ pa

rts.

1.

ye

s no

Is

the

prod

uct s

uffic

ient

ly d

efin

ed to

allo

w a

feas

ibili

ty s

tudy

to b

e do

ne?

If “n

o”, p

leas

e at

tach

exp

lana

tions

. E

xpla

natio

ns:

2.

yes

no

Can

all

requ

irem

ents

be

met

(e.g

. dra

win

g, te

chni

cal s

peci

ficat

ion,

relia

bilit

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stan

dard

s, s

peci

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ions

, tes

t, su

rface

cle

anlin

ess,

resi

dual

con

tam

inat

ion

spec

ifica

tions

)?

If „n

o“, w

hich

one

s ca

n no

t be

met

? P

leas

e sp

ecify

:

3.

ye

s no

H

ave

the

spec

ial c

hara

cter

istic

s of

the

prod

uct b

een

iden

tifie

d ac

cord

ing

to

its re

late

d do

cum

ents

and

are

they

pro

duci

ble?

If “n

o”, p

leas

e ex

plai

n.

Exp

lana

tion:

4.

ye

s no

H

as th

e su

pplie

r ide

ntifi

ed a

dditi

onal

(pro

duct

ion-

rela

ted)

spe

cial

cha

ract

eris

tics?

If

„yes

“, w

hich

one

s?

Ple

ase

spec

ify:

5.

yes

no

Will

proc

ess

capa

bilit

y be

ach

ieva

ble

for e

ach

spec

ial c

hara

cter

istic

spe

cifie

d by

ZF

or

the

supp

lier?

If „n

o“, p

leas

e ex

plai

n.

Exp

lana

tions

:

6.

ye

s no

Is

100

% in

spec

tion

inte

nded

or a

lread

y pl

anne

d fo

r spe

cial

cha

ract

eris

tics

in s

erie

s pr

oduc

tion?

If „y

es“,

whi

ch o

nes?

P

leas

e sp

ecify

:

7.

ye

s no

Is

100

% in

spec

tion

inte

nded

or a

lread

y pl

anne

d fo

r oth

er c

hara

cter

istic

s in

ser

ies

prod

uctio

n? If

„yes

“, w

hich

one

s?

Ple

ase

spec

ify:

8.

ye

s no

Is

sta

tistic

al p

roce

ss c

ontro

l use

d fo

r sim

ilar p

rodu

cts?

A

re th

ese

proc

esse

s st

able

and

cap

able

? If

“no”

, ple

ase

expl

ain.

E

xpla

natio

ns:

ZF D

escr

iptio

n:

ZF

Par

t no.

:

ZF R

evis

ion

leve

l:

ZF D

raw

ing

no.:

ZF

Rev

isio

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vel:

S

uppl

ier:

S

uppl

ier n

o.:

F

easi

bilit

y St

udy

ZF

Pag

e 2

of 2

F0

1- F

easi

bilit

y S

tudy

Q

R83

Edi

tion

201

1

Ver

sion

1.0

9.

yes

no

Are

ext

erna

l pro

cess

es a

nd/o

r the

pro

duct

ion

of p

arts

pla

nned

to b

e do

ne

by a

sub

-sup

plie

r? If

„yes

“, w

hich

one

s?

Ple

ase

spec

ify:

10.

yes

no

Can

you

fulfi

ll th

e or

der w

ith th

e cu

rren

t pro

duct

ion

reso

urce

s?

If „n

o“, p

leas

e ex

plai

n.

Exp

lana

tions

:

11.

ye

s no

A

re th

ere

char

acte

ristic

s, m

ater

ials

or p

roce

sses

for w

hich

a s

impl

ifica

tion

/ m

odifi

catio

n w

ould

dec

reas

e co

sts

and/

or im

prov

e qu

ality

? If

“yes

”, w

hich

one

s?

Ple

ase

spec

ify:

12.

yes

no

Can

the

initi

al s

ampl

ing

be c

arrie

d ou

t acc

ordi

ng to

the

QR

83 re

quire

men

ts?

(fo

r doc

umen

tatio

n re

quire

men

ts, s

ee s

ubm

issi

on le

vel 3

) C

omm

ent:

13.

ppm

1

Indi

cate

the

max

imum

reje

ct ra

te y

ou e

xpec

t in

the

initi

al a

nd in

the

follo

win

g ye

ar:

1

. int

erna

l

2

. ext

erna

l

Plea

se n

ote:

Th

e m

entio

ned

ppm

rate

s do

not

rele

ase

the

supp

lier f

rom

his

resp

onsi

bilit

y co

ncer

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w

arra

ntie

s fo

r def

ects

and

from

his

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rant

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ligat

ions

(see

als

o Q

R83

, Cha

pter

1.1

2)

The

feas

ibili

ty is

con

firm

ed fo

r the

abo

ve m

entio

ned

part

s:

Dat

e M

anag

er /

Dep

artm

ent /

Ext

ensi

on /

emai

l S

igna

ture

1 ppm

= p

arts

per

mill

ion

(num

ber o

f def

ectiv

e pa

rts p

er m

illio

n pa

rts, 1

0.00

0 pp

m =

1%

)

1200 762 804e - Edition / 2011版

45

Forms 表格

F01 表格：可行性研究

1200 762 804e - Edition / 2011版

46

Forms 表格

1200 762 804e - Edition / 2011版

F02 Form: Project Status of Purchased Parts

QR83 Edition 2011 F02-Project Status of Purchased Parts

Version 1.3

Department / Position Phone / Email

Project Manager (Supplier)Project Team (Supplier)

Gre

en

Yel

low

Red

Overall Rating1st Assessment Date No. of planning elements 0 0 0 -2nd Assessment Date No. of planning elements 0 0 0 -3rd Assessment Date No. of planning elements 0 0 0 -4th Assessment Date No. of planning elements 0 0 0 -5th Assessment Date No. of planning elements 0 0 0 -

Supplier

Name

ZF Supplier No.

ZF Contact Person

ZF Date for SOP

ZF Date for initial Samples

ZF Description ZF Project

ZF Part No. / Revision Level ZF Date for Prototypes

Project Status of Purchased Parts

ZF Drawing No. / Revision Level

Quality Score for the Elements of Quality Planning: 1 = No deviations from planning, use for volume production uncritical („green“) 2 = Slight deviations from planning, use for volume production uncritical („green“) 3 = Large deviations from planning, use for volume production possible („yellow“) 4 = Large deviations from planning, use for volume production possible, slight start-up problems to be expected („yellow“) 5 = Large deviations from planning, use for volume production possible, serious start-up problems to be expected („red“) 6 = Large deviations from planning, use for volume production not possible, postponement or new definition necessary ("red")

Rules for the Overall Rating: - If one or more elements scored 3 or 4, the overall result is YELLOW. - If one or more elements scored 5 or 6, the overall result is RED.

47

Forms 表格

1200 762 804e - Edition / 2011版


Version 1.3


Sta

rt

End

Dat

e

Dat

e

Dat

e

Dat

e

Dat

e

1.0 Contract verification and target planning1.1 Feasibility study 2.11.2 Schedule planning 2.2.11.3 Product description 2.2.21.4 Quality objectives 2.2.32.0 Special characteristics2.1 Safety critical characteristics 2.2.42.2 Function-relevant characteristics 2.2.42.3 Process-relevant characteristics 2.2.43.0 Process planning3.1 Process flow chart 2.2.53.2 Operation sheet 2.2.64.0 Risk Management4.1 Product (Design) FMEA 2.2.74.2 Process FMEA 2.2.74.3 Test planning / development release 2.2.85.0 Quality Planning5.1 Control plan 2.2.105.2 Coordination of production control 2.2.115.3 Preparing the inspection plan 2.2.135.4 Planning requalification 2.2.135.5 Audit planning (product and process audit) 2.2.236.0 Tools, fixtures and equipment6.1 Planning of tools, fixtures and equipment 2.2.126.2 Procurement of tools, fixtures and equipment 2.2.126.3 Planning preventive maintenance 2.2.167.0 Capability studies7.1 Machine capability study (MFU - CmK) 2.2.157.2 Preliminary process capability study (PFU - Ppk) 2.2.158.0 Inspection equipment8.1 Planning of inspection equipment 2.2.148.2 Procurement of inspection equipment 2.2.148.3 Suitability of the inspection process / equipment 2.2.149.0 Subcontractors and purchased parts

Remark

com

plet

ion

(in %

)

Planning Element

Scheduling

No. Ref. QR83 n.

a.

Rating

F02 Form: Project Status of Purchased Parts


Version 1.3


Sta

rt

End

Dat

e

Dat

e

Dat

e

Dat

e

Dat

e Remark

com

plet

ion

(in %

)

Planning ElementNo. Ref. QR83 n.

a.

9.1 Status of subcontractors 2.2.179.2 Status of purchased parts 2.2.1710.0 Logistics10.1 Planning of packaging 2.2.1810.2 Conservation 2.2.1810.3 Transport planning 2.2.1810.4 Material flow 2.2.1810.5 Cleanliness 2.2.1810.6 Traceability 2.2.1911.0 Personnel11.1 Capacity 2.2.2011.2 Qualification 2.2.2012.0 Prototypes12.1 Manufacturing prototypes 2.2.2213.0 Project relevant releases13.1 Release of product and process development 2.2.913.2 Station release 2.2.2114.0 Production Part Approval Process (PPAP)14.1 Production output 2.2.2414.2 Internal process approval 2.2.2514.3 Initial samples 2.2.2514.4 Documentation for initial samples acc. to submission level 2.2.2514.5 PPAP approval by ZF 2.2.2514.6 Material composition - IMDS data sheet 3.3-12;3.515.0 Project completion and improvement process15.1 Study of long-term process capability (PFU - Cpk) 2.2.1515.2 Internal release for series production 2.415.3 Continuous improvement process 2.2.26

Further remarks concerning the project status

48

Forms 表格

1200 762 804e - Edition / 2011版

F02 表格：采购零件的项目状态表

F02_CN_Project_Status_Purchased_Parts_QR83_2011_Version_1.3.xls

0 0 0 -0 0 0 -0 0 0 -0 0 0 -0 0 0 -

/

ZF / ZF

ZF ZF

ZF / ZF

ZF SOP

ZF

ZF/

1= 2= 3= 4= 5= 6=

- 3 4

- 5 6

49

Forms 表格

1200 762 804e - Edition / 2011版

Kopie von F02_CN_Project_Status_Purchased_Parts_QR83_2011_Version_1 3.xls

1.01.1 2.11.2 2.2.11.3 2.2.21.4 2.2.32.02.1 2.2.42.2 2.2.42.3 2.2.43.03.1 2.2.53.2 2.2.64.04.1 FMEA 2.2.74.2 FMEA 2.2.74.3 / 2.2.85.05.1 2.2.105.2 2.2.115.3 2.2.135.4 2.2.135.5 2.2.236.06.1 2.2.126.2 2.2.126.3 2.2.167.07.1 (MFU-Cmk) 2.2.157.2 (PFU-Ppk) 2.2.158.08.1 2.2.148.2 2.2.148.3 / 2.2.149.09.1 2.2.17

QR83

F02 表格：采购零件的项目状态表

Kopie von F02_CN_Project_Status_Purchased_Parts_QR83_2011_Version_1 3.xls

QR83

9.2 2.2.1710.010.1 2.2.1810.2 2.2.1810.3 2.2.1810.4 2.2.1810.5 2.2.1810.6 2.2.1911.011.1 2.2.2011.2 2.2.2012.012.1 2.2.2213.013.1 2.2.913.2 2.2.2114.0 PPAP14.1 2.2.2414.2 2.2.2514.3 2.2.2514.4 2.2.2514.5 ZF PPAP 2.2.2514.6 - 3.3-12;3.515.015.1 (PFU-Cpk) 2.2.1515.2 2.415.3 2.2.26

50

Forms 表格

1200 762 804e - Edition / 2011版

F03 Form: Project status of purchased parts for suppliers with design responsibility

QR83 Edition 2011F03-Project status of purchased parts for suppliers with design responsibility

Version 1.4

ZF Project

ZF Date for Prototypes

ZF Date for Initial Samples

ZF Date for SOP

Name Department / Position Phone / Email

Gre

en

Yello

w

Red Overall Rating

Gate A Date A Assessment A Date A No. of planning elements A: 0 0 0 -

Gate B Date B Assessment B Date B No. of planning elements B: 0 0 0 -

Gate C Date C Assessment C Date C No. of planning elements C: 0 0 0 -

Gate D Date D Assessment D Date D No. of planning elements D: 0 0 0 -

Gate E Date E Assessment E Date E No. of planning elements E: 0 0 0 -

Gate F Date F Assessment F Date F No. of planning elements F: 0 0 0 -

Gate G Date G Assessment G Date G No. of planning elements G: 0 0 0 -

ZF Entry

ZF Supplier No.

ZF Part No. / Revision Level

Supplier

ZF Contact Person

ZF Description

Project status of purchased parts for suppliers with design responsibility

ZF Drawing No. / Revision Level

Supplier Entry

Project Manager (SupplierProject Team (Supplier)

Quality Score for the Elements of Quality Planning: 1 = No deviations from planning, use for volume production uncritical („green“) 2 = Slight deviations from planning, use for volume production uncritical („green“) 3 = Large deviations from planning, use for volume production possible („yellow“) 4 = Large deviations from planning, use for volume production possible, slight start-up problems to be expected („yellow“) 5 = Large deviations from planning, use for volume production possible, serious start-up problems to be expected („red“) 6 = Large deviations from planning, use for volume production not possible, postponement or new definition necessary ("red")

Rules for the Overall Rating: - If one or more elements scored 3 or 4, the overall result is YELLOW. - If one or more elements scored 5 or 6, the overall result is RED.

51

Forms 表格

1200 762 804e - Edition / 2011版


Version 1.4

Project Status Purchased Parts

A B C D E F G

Sta

rt

End

1.0 Contract verification and target planning1.1 Feasibility study 2.1 X X X X X1.2 Schedule planning 2.2.1 X X X X1.3 Product description 2.2.2 X X X X X1.4 Quality objectives 2.2.3 X X X X X2.0 Special characteristics2.1 Safety critical characteristics 2.2.4 X X X X2.2 Function-relevant characteristics 2.2.4 X X X X2.3 Process-relevant characteristics 2.2.4 X X X X3.0 Process planning3.1 Process flow chart 2.2.5 X X X X3.2 Operation sheet 2.2.6 X X X X4.0 Risk Management4.1 Product (Design) FMEA 2.2.7 X X X4.2 Process FMEA 2.2.7 X X X4.3 Test planning / development release 2.2.8 X X X X X5.0 Quality Planning5.1 Control plan 2.2.10 X X X X5.2 Coordination of production control 2.2.11 X X5.3 Preparing the inspection plan 2.2.13 X X X X5.4 Planning requalification 2.2.13 X5.5 Audit planning (product and process audit) 2.2.23 X6.0 Tools, fixtures and equipment6.1 Planning of tools, fixtures and equipment 2.2.12 X X6.2 Procurement of tools, fixtures and equipment 2.2.12 X X6.3 Planning preventive maintenance 2.2.16 X X7.0 Capability studies7.1 Machine capability study (MFU - CmK) 2.2.15 X7.2 Preliminary process capability study (PFU - Ppk) 2.2.15 X8.0 Inspection equipment8.1 Planning of inspection equipment 2.2.14 X X8.2 Procurement of inspection equipment 2.2.14 X X8.3 Suitability of the inspection process / equipment 2.2.14 X9.0 Subcontractors and purchased parts9.1 Status of subcontractors 2.2.17 X X X X

Scheduling

Remarkn. a

.

Rating

Planning Element Ref. QR83

com

plet

ion

(in %

)

No.

The "X" entry stipulates that the planning element is relevant for a specific gate*.

F03 Form: Project status of purchased parts for suppliers with design responsibility


Version 1.4

Project Status Purchased Parts

A B C D E F G

Sta

rt

End

#BE

ZUG

!

#BE

ZUG

!

#BE

ZUG

!

#BE

ZUG

!

#BE

ZUG

!

#BE

ZUG

!

#BE

ZUG

!

Scheduling

Remarkn. a

.

Rating

Planning Element Ref. QR83

com

plet

ion

(in %

)

No.

The "X" entry stipulates that the planning element is relevant for a specific gate*.

10.0 Logistics10.1 Planning of packaging 2.2.18 X X X X10.2 Conservation 2.2.18 X X X X10.3 Transport planning 2.2.18 X X X X10.4 Material flow 2.2.18 X X X X10.5 Cleanliness 2.2.18 X X X X10.6 Traceability 2.2.19 X X X X11.0 Personnel11.1 Capacity 2.2.20 X X X11.2 Qualification 2.2.20 X X X X12.0 Prototypes12.1 Manufacturing prototypes 2.2.22 X X X X13.0 Project relevant releases13.1 Release of product and process development 2.2.9 X X X X13.2 Station release 2.2.21 X14.0 Production Part Approval Process (PPAP)14.1 Production output 2.2.24 X14.2 Internal process approval 2.2.25 X14.3 Initial samples 2.2.25 X14.4 Documentation for initial samples acc. to submission level 2.2.25 X14.5 PPAP approval by ZF 2.2.25 X14.6 Material composition - IMDS data sheet 3.3-12;3.5 X15.0 Project completion and improvement process15.1 Study of long-term process capability (PFU - Cpk) 2.2.15 X15.2 Internal release for series production 2.4 X15.3 Continuous improvement process 2.2.26 X

*Please note: These are the general requirements with recommended start date for each element. On account of product or project specific requirements, the relevance of these elements for a specific gate can be modified by ZF in the phase of the project planning.

Remarks concerning the Project Status

52

Forms 表格

1200 762 804e - Edition / 2011版

F03 表格：含设计职责的供应商的采购零件项目状态表

F03_CN_Project_Status_Purchased_Parts_Design_Responsibility_QR83_2011_Version_1.3.xls

A A A A 0 0 0 -

B B B B 0 0 0 -

C C C C 0 0 0 -

D D D D 0 0 0 -

E E E E 0 0 0 -

F F F F 0 0 0 -

G G G G 0 0 0 -

/ZF

ZF

/

ZF / ZF

ZF / ZF

ZFSOP

ZF ZF

AZF

1= 2= 3= 4= 5=

- 3 4

- 5 6

53

Forms 表格

1200 762 804e - Edition / 2011版

Kopie von F03_CN_Project_Status_Purchased_Parts_Design_Responsibility_QR83_2011_Version_1 3.xls

A B C D E F G

A B C D E F G

1.01.1 2.1 X X X X X1.2 2.2.1 X X X X1.3 2.2.2 X X X X X1.4 2.2.3 X X X X X2.02.1 2.2.4 X X X X2.2 2.2.4 X X X X2.3 2.2.4 X X X X3.03.1 2.2.5 X X X X3.2 2.2.6 X X X X4.04.1 FMEA 2.2.7 X X X4.2 FMEA 2.2.7 X X X4.3 / 2.2.8 X X X X X5.05.1 2.2.10 X X X X5.2 2.2.11 X X5.3 2.2.13 X X X X5.4 2.2.13 X5.5 2.2.23 X6.06.1 2.2.12 X X6.2 2.2.12 X X6.3 2.2.16 X X7.07.1 (MFU-Cmk) 2.2.15 X7.2 (PFU-Ppk) 2.2.15 X8.08.1 2.2.14 X X8.2 2.2.14 X X8.3 / 2.2.14 X9.09.1 2.2.17 X X X X

X

QR83

F03 表格：含设计职责的供应商的采购零件项目状态表

Kopie von F03_CN_Project_Status_Purchased_Parts_Design_Responsibility_QR83_2011_Version_1 3.xls

A B C D E F G

A B C D E F G

X

QR83

10.010.1 2.2.18 X X X X10.2 2.2.18 X X X X10.3 2.2.18 X X X X10.4 2.2.18 X X X X10.5 2.2.18 X X X X10.6 2.2.19 X X X X11.011.1 2.2.20 X X X11.2 2.2.20 X X X X12.012.1 2.2.22 X X X X13.013.1 2.2.9 X X X X13.2 2.2.21 X14.0 PPAP14.1 2.2.24 X14.2 2.2.25 X14.3 2.2.25 X14.4 2.2.25 X14.5 ZF PPAP 2.2.25 X14.6 - 3.3-12;3.5 X15.015.1 PFU-Cpk 2.2.15 X15.2 2.4 X15.3 2.2.26 X

54

Forms 表格

F04 Form: Control Plan // 表格：控制计划

Control Plan

ZF F04 – Control Plan QR83 Edition 2011 Version 1.0

Prototype Pre-series Series

Control Plan No.:

Person in charge / initials / telephone / fax / e-mail:

Date of the initial approval:

Modification date:

ZF Part No. / latest Revision Level:

Control plan - planning team:

Date of approval by ZF Engineering (if required):

ZF Description:

Supplier / Location approval / date:

Date of approval by the appropriate ZF quality representa-tive (if required):

Supplier / Location:

ZF Supplier No.:

Date for further approvals (if necessary):

Date for further approvals (if necessary):

Characteristics Classification Methods Part /

process No.

Name of process / description

of the operation

Machine, device, equipment,

production tool No. Product Process of special characteris-

tics

Product / process specification / tolerances Inspection system used

Sample plan Control method

Reaction plan

Number of samples

Frequency

1200 762 804e - Edition / 2011版

55

Forms 表格

F05 Form: Deviation Request // 表格：偏差申请

1200 762 804e - Edition / 2011版

56

F06 Form: 8-D Report // 表格：8-D报告

8-D Report /

ZF F06 - 8-D ReportQR83 Edition 2011 Version 1.1

ZFZF Description:

/Report No. / Date:

ZF /ZF Part No. / Revision Level::

8D8D Start Date:

Supplier Part No.: Number of rejected parts:

/Customer / location: Customer Contact: Department: Phone No.:

/Supplier / location: Supplier Contact: Department: Phone No.:

Subcontractor:

1 / /Team: Name / Department / Phone:

/ / / // // /

2Failure Description:

3Containment Action(s): Manager : Due date: Completion date:

? / parts in stock affected?? / in-process parts affected?

/ shipped parts affected?

/ No / Yes / Parts sorted/ No / Yes / Parts sorted/ No / Yes/ Delivery Note No.

/ Quantity 4 / Root cause(s):

5 / Corrective actions: Manager : Due date: Completion date:

6 / Mode of verification and result: Manager : Due date: Completion date:

7 / Preventive actions: Manager : Due date: Completion date:

FMEAFMEA-update necessary? / Yes / No

Manager : Due date: Completion date:

Update Control Plan necessary?/ Yes / No

Are other processes, products concerned?/ Yes / No

Are other divisions concerned?/ Yes / No

8 /

Date of closure / VerifiedSignature of Manager

Forms 表格

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57

Forms 表格

min max min max Average C mk 1 2 3 4 5 6 7 8 9 10#DIV/0!#DIV/0!#DIV/0!#DIV/0! #DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!#DIV/0!

Documentation of Prototype CharacteristicsDate:ZF Revision Level:

ZF Revision Level:

ZF Part No.:

Supplier: Contact person:

Specification Actual valueCharacteristic Specification

ZF Description:

ZF Drawing No.:

Department:Quality specification / Company standards: Revision Level:

Actual values

E-Mail:

No.

ZFQR83 Edition 2011 page 1 of 6

F07 - Documentation of Prototype CharacteristicsVersion 1.0

F07 Form: Documentation of Prototype Characteristics // 表格：原型样件阶段的特性的记录

1200 762 804e - Edition / 2011版

58

F09 Form: Identification of Initial Samples表格：初始样品的识别

F08 Form: Identification of Deviated Parts表格：偏差部件的识别

Forms 表格

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59

Forms 表格

Identification of Prototypes

ZF QR83 Edition 2011 F10 - Identification of Prototypes Version: 1.0

/ Date:

ZF / ZF Description:

ZF / ZF Revision Level:

ZF / ZF Part No.:

ATTENTION Please forward immediately to Department for Quality Assurance of Purchased Parts.

PROTOTYPES

/ Tel.: / Fax:

/E-Mail:

/ Supplier:

Attention: Every packaging unit has to be labeled with this form

F10 Form: Identification of Prototypes表格：手工样件的识别

F11 Form: Identification of Certified Material after Complaint 表格：投诉后认证材料的识别

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60

Forms 表格

F12 Form: Development approval by supplier, if responsible for product design表格：供应商开发许可（适用于对产品设计担负职责的供应商）

1200 762 804e - Edition / 2011版

61

F13 Form: Initial sample status of all involved subcontractors with assignment to part and process 表格：所有与部件及流程相关的子供应商的初始样件状态

Forms 表格

ZF F13 - Initial samples status subcontractors QR83 Edition 2011 Version 1.0

Initial sample status of all involved subcontractors with assignment to part and process

Supplier:

ZF Supplier No.:

ZF Description:

ZF Part No.:

ZF Revision Level:

Date:

Manager:

E-Mail:

Item information

Release for series production / Date

(Week / Year)

Activities if status = 2, 3 or 4

Subcontractors

No.

Part No.

Rev. Level

Description

Process-

step

Initial sample status Date Status *

Remark

Action

Responsible

Due date

Supplier

name

QM-

Certification

* 1 = released, 2 = approved with conditions; 3 = open; 4 = rejected

1200 762 804e - Edition / 2011版

Notes 杂记

62 1200 762 804e - Edition / 2011版

ZF Friedrichshafen AG88038 FriedrichshafenDeutschland · GermanyTelefon/Phone +49 7541 77-0Telefax/Fax +49 7541 77-908000www.zf.com

Antriebs- und FahrwerktechnikDriveline and Chassis Technology 12

00 762 804e