HEARING AND LISTENING

Topic 6

Listening is

Topic 6 Listening

the process of receiving,constructing meaning from,

and respondingto spoken and/or nonverbal messages

at least 50 % of the time we spend

communicating is spent listening

Topic 6 Listening

only 2 % of us have had any formal

listening training

we remember only about 50 % of what we hear shortly after hearing it

and only about 20 % two days later

80 % of people believe listeningis one of the most important skills

Active Listening Scale

Profile interpretation56-64 You are an active listener. You go out of your way to truly hear what the other person is saying, ask questions for more information and paraphrase important points back to the communicator.

40-55 You are an average listener. You need to use some help to develop your listening skills.

32-39 You really need to develop your listening skills.

Topic 6 Listening

APPRECIATIVE

TYPES OF LISTENING

DISCRIMINATIVE

COMPREHENSIVE

CRITICAL

EMPATHIC

Topic 6 Listening

ATTENDING

STEPS IN THE LISTENING PROCESS

UNDERSTANDING

REMEMBERING

EVALUATING

RESPONDING

Topic 6 Listening

Get physically ready

Resist mental distractions

Strike a listener’s pose

Resist interrupting others Ask to clarify and get details

Empathize with the speaker

Paraphrase to check

Repeat the information

Construct mnemonics

Analyze the facts

Test inferences for validity