proprietary and confidential "our loss control service is advisory only. we assume no...

Proprietary and Confidential

"Our loss control service is advisory only. We assume no responsibility for management or control of customer safety activities nor for implementation of recommended corrective measures. This presentation is based on information supplied by the customer and/or observations of conditions and practices at the time of the consultation. We have not tried to

identify all hazards. We do not warrant that requirements of any federal, state, or local law, regulation or ordinance have or have not been met.”

Behavior-Based Safety – Basics Overview

Safety Management Institute II – Module 4

WELCOME!

Doug Handy, CSP[[email protected]]

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Presentation Goal and Objectives

Upon presentation completion, you should have the ability to:• Describe the Fundamentals of Human Behavior • Understand that Behavior Based Safety enhances,

and does not replace Conventional/Traditional Safety• Quantify Behavioral Risk from a Systems Perspective• Identify Best Opportunities for Behavioral Risk

Reduction • Understand the importance of ‘Feedback’ – and how it

applies to Human Behavior and Behavioral Based Safety.




Behavioral SafetyConcepts

Safety Management Institute II – Module 4

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Behavior Based Safety vs. Traditional SafetyDuring the next few slides – please think about and ask yourself:

– Where is the Traditional Safety in this process

– What does Traditional Safety do in this process

(We will discuss as we go along)

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Risk Iceberg

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Mea

sure

men

t E

ffec

tive

nes

s

Effort

Incident

Harm

Claim

Cost

Ret

urn

on

In

vest

men

t

System Variance

Process Failure

Risk

Proactive

Reactive

The Loss Cost Stream

Damage Control

Process Control

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System Variance

Environment

Capability M

otiv

atio

n

Optimized

System

What We Have -

Physical

What We Know -

Training & Skills

What We Do -

Behaviors

Thorough examination

& understanding

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• Traditional Safety mainly focuses on:• Environment and Capability systems• Physical items• Physical system and processes

• Guarding, Egress, PPE, etc…

Traditional Safety Focus

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Behavior Safety Focus

• Behavior Safety mainly focuses on:• Motivation systems• Choice and ABCs of Human Behavior• Can be set to focus on specific behaviors

within methods and processes• ‘Bending at the knees – not just lifting

properly, etc…• Using every step – not just on avoiding

slips and falls, etc…

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Behavioral Safety

A process that aims to create optimum performance in behaviors known to prevent incidents by:– Involving everyone– Measuring performance through observation– Adjusting systems to support the right performance– Primarily delivering reinforcing consequences when

specific safe behaviors are observed– Celebrating performance improvement

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The ABC’s of Human Behavior

Antecedent Cues or signals to do

something

Behavior

What we can see someone do

Consequence What we get from

what we do

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1. We get what we want2. We avoid what we don’t want

3. We get what we don’t want4. We don’t get what we want

The Four Consequences

Habit

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Consequence Strength Factors

• The more closely the consequence follows the behavior, the more likely it will influence repetition

Promptness - Immediacy

• The more likely the consequence, the more likely it will influence repetition

Probability - Certainty

• The more important the consequence is perceived to be, the more likely it will influence repetition

Pertinence - Perceived Value

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Apply equally to reinforcement and punishment

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Consequence Forms

• Health / Wealth• Status enhancementTangible

• Speed• Effort Expended• Comfort• Success

Work Process

• Approval• Acceptance• Appreciation

Social

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Improving Performance

Removal of barriers, in the existing system, to the

performance we want

Environment Discrepancies

Capability Discrepancies

Engaging opportunities that

accelerate progress toward

performance we want

Work Process Consequences

Tangible Consequences

Creating new opportunities that not just increase the right behavior but enhance

the system

Social Consequences

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1. Need

2. Search for Options

3. Choose Action

4. Act

5. Consequences

6. Reassess Need

I need to get to work on time

I can speed or

I can follow the posted speed limit

I decide to exceed the posted speed limit

I exceed the posted speed limit

I get to work on time!I passed others!

I went fast!

It’s Monday morning

Speeding

Basic Motivation Framework

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I get a $200 speeding ticket in a construction

zone

Have to tell spouse.

1. Need

2. Search for Options

3. Choose Action

4. Act

5. Consequences

6. Reassess Need


I can speed or

I can follow the posted speed limit

I decide to exceed the posted speed limit

I exceed the posted speed limit

On Tuesday morning

Speeding


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1.

Need

2.

Search for Options

3.

Choose Action

4.

Act

5. Consequences

6.

Reassess Need

I decide to stop at all stop signsI stop at all stop signs


I can stop at stop signs

or not stop

I get to work unharmed

The next morning …

The Stop Sign





Speeding & Stopping

What is the difference?

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Consequence is King!!

• Consequences determine our behaviors• In Traditional and BBS processes –

consequences really determine our behaviors, habits and decisions while at work (& off the job)

• In BBS process – the focus consequence is the feedback provided– Individual feedback (Recognition or

Accountability)–Group feedback (Recognition or Accountability)

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What We Need To Know To Change Performance

The behavior we want to address

That it is stated it so that people understand it

That we can measure performance in it accurately

How much performance improvement we need to make

What is standing in the way of the improvement needed

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Activity – Penny Pitch Exercise

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Proprietary and ConfidentialSample Behavior Based Observation Form(Simple)XXX Co.

Observer: ______________________________________Date : ____________

Work Area: ____________________________________

No. Behavior Safe At Risk Comments

1Aisle Ways Clear of Obstructions

2Wearing Safety Glasses

3Wearing Safety Shoes

4Wearing Hardhat when using Overhead Crane

5Wearing Gloves during Material Handling

Notes: _____________________________________________________________________________________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________________

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Sample Behavior Based Observation Feedback Form (Simple)

XXXXXXXX % Safe

Week of April 21, 2002

TOP 5 TO STAY ALIVE This Week Last Week % Safe Goal

Aisle Ways Clear of 20% 80% 80% Obstructions

Wearing Safety Glasses 76% 90% 90%

Wearing Safety Shoes 90% 95% 90%

Wearing Hard Hats when 100% 75% 90% Using Overhead Cranes

Wearing Gloves during 100% 100% 90% Material Handling

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IIII IIII

IIII IIII

IIII IIII

II

IIII II

III

I

I

10

9

9

7 1

1 2

3

10

9

9

7

2

3

2011-9-23 1:35pmLarry Peterson

X

Driver did a fantastic job ofCarrying package in his Powerzone

Demonstrated the proper use of the handrail while entering and exiting the Pkg car. Explained how using the handrail reduces exposures to SF’s and reduces the loads on the Ankles, Knees,

Hips and Lower Back!

Driver did a fantastic job of using Flashers

Driver did a good job of selecting safe parking areas.

Demonstrated proper use of the horn while backing and explained the benefits to reducing pedestrian type crashes.

Driver did a fantastic job of only backing when necessary.

1) Driver did a great job of using his turn signals during the entire observation process. 2) Demonstrated and reviewed the proper Walking at a Brisk Pace vs. running with the driver; discussing how the method reduces Slips, Trips and Falls and keeps the driver safe throughout his career.

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Behavioral Safety Process...• A systematic, data-driven approach • Managing people’s work activities • Focuses positive reinforcement on productive behavior• Method to reach high performance• Arrange organizational “systems” to support safety• Are “contagious” and often spread to other areas of

performance such as quality, productivity, compensation, etc.

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Behavior-Based Safety is NOT…• A “quick fix” to flawed systems• A substitute safety program• A safety cop • Limited to incident reduction/investigation• A one time safety project

– One & Done….• Safety on its own with no consideration for Quality,

Production & Customer Service ….

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Thank You!!!

Questions?

proprietary and confidential "our loss control service is advisory only. we assume no...

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