presentation on ml

8/3/2019 Presentation on ML

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Presented To:Presented To:

Mr. Amin Rajani

Presented By:Presented By:

Muhammad Owais

Mohsin Anis Siddiqui

Waqas Ahmed Hashmi

Razauddin Shiekh


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IntroductionIntroduction

Mobilink started operations in 1994 as the first GSM cellular Mobileservice in Pakistan by MOTOROLA Inc.,

Later it was sold to Orascom, an Egypt-based multi-national company.Mobilink registered in Pakistan as Pakistan Mobile Communication Ltd

The first cellular service provider to operate on a 100% digital GSM

technology in Pakistan

The company directly employs over 4,000 people and has the largestdistribution network with 200,000 outlets across Pakistan.


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VisionVision

"To be the leading Telecommunication Services Provider in Pakistan byoffering innovative Communication solutions for our Customers whileexceeding Shareholder value & Employee Expectations"


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MissionMission

To achieve our vision by having:

An organizational environment that fosters professionalism,motivation and quality

An environment that is cost effective and quality conscious

Services that are based on the most optimum technology "Quality"and "Time" conscious customer services

Sustained growth in earnings and profitability

Professional Integrity

Customer Satisfaction

Teamwork

Company Loyalty


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GoalsGoals

The Mobilink has defined five strategic ambitions which it aims toachieve by 2011:

1- To deliver increased profitable growth

2- To strengthen our performance culture across the Group

3- To make responsible business a competitive advantage

4- To provide a superior customer experience

5- To ensure best practice benchmarking across the Group


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Management FunctionsManagement Functions

Planning (Selecting goals & ways to achieve them)

Goals are set by parent company.

Other Goals for major change by President.

Strategic goals are set by 4 think tanks within an organization incontact with foreign think tanks in Egypt

Every employee work individually to achieve common directed goal inautonomous (as long as it can be stretched) way.

Hive mentality method (every employee think alike), follow targetachieving method.


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Controlling (Monitor activities and make corrections)

Reporting is mechanism of monitoring

President reports to Parent company

Employee empowerment, delegation of authority (span of control) Each employee has autonomous control, no need to followhierarchy/chain of command in order to make correction andconfirmations, can contact management personnel at top in case ofneed and urgency and make corrections by themselves whatever theposition

Monitoring activities as responsible employee within the specifiedlimitations/goals but specified limitations/goals have enough elasticity

Little direct supervision (Org structure)


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Leading (Influence)

Leaders of team/departments in major cases/scenarios follow consensus

Take consideration of suggestions, feedback of each employee in teams forbetter outcome

Very friendly leaders with high communication skills to convey ideas /orders back and forth

Increasing motivations and participation


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Organizing (Assign responsibility for task accomplishment)

Department based task, e.g.

Marketing department deals with competition

Finance department deals with financial matters of the company

Customer care deals in support centre, call centre, service centre(franchise, charity etc.)

Strategy department deals in planning

Sales department deals in sales

HR department deals in workforce decision


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Organizational Structure of MobilinkOrganizational Structure of Mobilink

Although, all department in an organization play a vital role in achievingoverall goals and objectives of the company. Mobilink has:

Cross functional teams

Decentralization

Low formalization

Open communication network

Minimal formal rules

and wide span of control


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Organizational Structure of MobilinkOrganizational Structure of Mobilink

The major departments at Mobilink are as follows:

Marketing Finance Human Resources Customer Care

Strategy Sales


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Mobilink Brings People CloserMobilink Brings People Closer

Not only connect

/ close peoplebut keepemployeesconnected /closer too forlearning

organization


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Thank You


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