PresentationThe Grievance Meeting

Time to PresentOpinions vs. facts

Facts vs. hearsay

Facts must be relevant

Grievant PreparationWhat will happen

What advocate will say

What advocate anticipates management will say

Advocate is the lead – grievant will follow

Non-Verbal SignalsPassing notes

Hand on wrist

Request caucus

Grievant RehearsalWhat will be said

When it will be said

Rehearse presentation

Check emotions

Grievance NegotiationsDetermine bottom line before meeting

Settlement should not undermine contract

Union has final say on remedy

Unacceptable remedy appealed to next step

ChecklistBuild your best case

Anticipate managements behaviors/actions

Prepare responses/rebuttals

Grievance NegotiationSeparate people from problem

Negotiate interests and not problems

Invent options for mutual gain