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Practice North Boundary

The practice has a contract with NHS England commissioned by Gloucestershire Clinical Commissioning Group (CCG) to provide primary care services to local communities. Gloucestershire CCG can be contacted at Sanger House, 5220 Valiant Court, Gloucester Business Park, Gloucester GL3 4FE on 0300 4211500. The CCG can provide details of all primary medical care services with their area.

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Leckhampton Surgery

Caring for people since 1901

17 Moorend Park Road

Cheltenham

Gloucestershire

GL53 0LA

Telephone: 01242 539080

Fax: 01242 541698

Website www.leckhamptonsurgery.co.uk

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Useful Telephone Numbers & websites

Cheltenham General Hospital 0300 422 2222

Gloucester Royal Hospital 0300 422 2222

Physio Direct 0300 422 2507

Dental Helpline 0300 421 0505

GUiDE & PALS 0800 0151 548

Adult Social Care Helpdesk 01452

426868

Children & Families Helpdesk 01452 426565

http://www.nhs.uk (NHS Choices is the online 'front

door' to the NHS. It is the country's biggest health

website and gives all the information you need to

make choices about your health)

http://www.patient.co.uk (this provides evidence

based information on a wide range of medical and

health topics)

http://www.self-help.org.uk (this is a searchable

database of over 1,000 self-help organisations,

patient support groups and charities across the UK)

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Introduction

The information in the leaflet is correct at the time

of printing. However for the most up to date

information, and to see current practice news,

please visit our website (address on the front cover

of this leaflet). Through our website you can also

read our current surgery newsletter and subscribe

to future issues.

About us

Our practice dates back to 1901 when it was

founded by Dr Lloyd Davies in Leckhampton

Road. We moved to our present site in 1985. Our

aim is to offer you the highest standards of personal

health care in a friendly, relaxed setting.

This Edwardian building has been adapted to

allow as much disabled access as possible. All

consulting and treatment rooms are on the ground

floor with ramp access.

Opening Hours

Our telephones lines are open from 8.30am until

6.30pm Monday to Friday.

Our reception desk is open from 8.30am until

6.30pm Monday to Friday.

We offer routine booked appointments before

8.30am, after 6.30pm on Wednesdays and on the

1st and 3rd Saturday morning of each month,

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however we do not have reception cover at these

times. The surgery is only open for routine pre-

booked appointments during these hours.

The surgery offers routine appointments at the

following times:-

Monday: 08:00 to 18:30

Tuesday: 07:30 to 18:30

Wednesday: 07:30 to 19:30

Thursday: 07:30 to 18:30

Friday: 07:30 to 18:30

Saturday: 08:00 to 10:30 (1st and 3rd

Saturday of each month)

If you have a pre-booked appointment at a time

when the reception desk is not open, please use

our booking-in screen, located next to the waiting

room door, and take a seat in the waiting room.

The nurse or doctor will call you through for your

appointment.

The surgery is closed on Sundays and Bank

Holidays. If you have an urgent medical need when

we are closed, please telephone 111.

Call 999 in an emergency. Chest pains and / or

shortness of breath constitute an emergency.

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Self Care

We all have small accidents at home or suffer from

minor ailments such as coughs and colds. It’s a

good idea to keep your medicine cabinet stocked

up with over the counter remedies and a first aid kit.

Don’t forget to keep your medicines out of the

reach of children. Your medicine cabinet should

contain pain relief (Paracetamol and Ibuprofen),

anti-histamines, oral rehydration salts, anti-diarrhoea

tablets and sunscreen. Always follow the directions

on medicine packets and information leaflets, and

never exceed the stated dose.

Your first aid kit should contain bandages, plasters,

a thermometer, antiseptic, eyewash solution, sterile

dressings, medical tape and tweezers.

Contact ADVICEASAP or NHS 111

If you require simple advice about problems please

contact Advice ASAP http://www.asapglos.nhs.uk/.

Alternatively, for urgent and emergency care

services in England, please call NHS 111

https://www.nhs.uk/symptom-checker/

Ask your pharmacist:

From sprains to stomach upsets; your local

pharmacist is qualified to give expert advice

without an appointment for many conditions. Very

often your local pharmacist can provide advice

and save you a trip to your GP surgery.

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DOCTORS

Dr Martin

Nicholas

MB FRCGP DRCOG Dip [Sports Medicine] is

the Senior Partner and qualified from St

George’s Hospital in 1983, joining the

practice in 1988, having been to school in

Cheltenham. He is a trainer for GP

Registrars. He has pursued sports medicine

to diploma level but enjoys the full

spectrum of general practice with

particular interest in rheumatology,

dermatology as well as Long Term

Conditions.

Dr

Bridget

Nicolson

MB CHB DRCOG (Partner) qualified from

Bristol University in 1987 and joined the

practice in 1992. Over the years she

developed an interest in all aspects of

women’s health and she is also a trainer

for GP Registrars. Dr Nicolson oversees

significant event monitoring.

Dr Jim

Pascoe-

Watson

MB CHB MRCGP DRCOG (Partner)

qualified from Bristol University in 1987 and

joined the practice in 1993. He has a

particular interest in ear, nose and throat

problems and care of the elderly. He also

is a trainer for GP Registrars and his other

managerial duties include staff liaison with

the nurses, reception team as well as

responsibility of the health care of one of

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the local Residential Homes. Dr Pascoe-

Watson is also a Crowd doctor at

Cheltenham Racecourse and

occasionally at Cheltenham Town

Football Club.

Dr Ann-

Marie

Cox

MB CHB MRCGP DRCOG (Partner)

qualified from Bristol University in 1991 and

joined the practice in 1996. She has an

interest in the whole spectrum of general

practice, especially women’s health. She

is particularly interested in gynaecology,

family planning and cancer/palliative

care. She is one of two coil fitters in the

practice. Dr Cox oversees our on-call

rotas, surgery appointment provision as

well as our medical software.

Dr Olivia

Munn

MB CHB MRCGP DCH DFPP (Partner)

qualified from Birmingham University in

1997 and joined the practice in 2003. She

is particularly interested in paediatrics,

family planning, hypertension and

diabetes. She takes a management lead

in staffing matters and administrative

processes, in particular overseeing the

Long Term Condition clinics.

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Dr Elissa

Goodrum

MBBS MRCGP (Partner) qualified at Guy’s

Hospital Medical School in 1987 and

joined the practice in 2000. She has a

special interest in pain management

including acupuncture. She cares for

patients in a local intermediate care

centre in their transition from hospital to

home and is responsible for the care of

patients in a local nursing home. Dr

Goodrum initiated the Leckhampton

patient participation group which

provides useful feedback to our surgery.

Dr

Nicholas

Hall

BSc MBBS DRCOG (Partner) qualified at

University College, London in 2007 and

joined the practice in 2012. He is

interested in Ear, Nose and Throat, minor

surgical procedures and headache

problems but enjoys the full spectrum of

general practice. As a partner he has

responsibilities for the management of

mental health, epilepsy, infection control

and is the practice prescribing lead.

Dr Iona

Hay

MA (Cantab) MBBS MRCGP DRCOG DFSRH

(Partner) qualified from Kings College

London in 2008 and became a partner in

2014. She enjoys the variety and surprise of

General Practice and is particularly

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interested in respiratory medicine and

teenage health.

Dr Ben

Lees

MB BChir MA Hons (Cantab) DCH MRCGP

(Partner) graduated from Cambridge

University in 2008 and joined the

partnership in 2015. He has particular

experience in child health and enjoys

helping his patients to lead healthy

lifestyles.

NHS 111

In the case of urgent need when the practice is

closed you can call 111.

Practice Nurses

Your nursing care is provided by a team of

Registered General Nurses and Health Care

Assistants in the nursing team. The nurses provide

travel health advice, travel vaccines,

immunisations, family planning advice and

specialist care for patients with long term conditions

such as asthma and diabetes, as well as smears

and other nursing procedures, e.g. dressings. The

Health Care Assistants deal with ECGs, audiograms,

dietary & lifestyle advice and basic nursing

procedures such as taking blood pressure.

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Closure for training

Should you need urgent medical attention when

we are closed for staff training, please telephone

the normal surgery number. This will give you the

option to be connected to Message Link who will

assist with any urgent matters that cannot wait until

the surgery re-opens.

Appointments

You can make an appointment by telephoning the

surgery on 01242 539080, by coming into the surgery

in person, or by using the online booking service.

You may have an appointment with the doctor or

the nurse of your choice, provided that they are

available.

Short urgent appointments are always available for

the same day but we cannot guarantee that you

will always be able to see your own doctor. If you

require an urgent appointment on the same day,

please telephone the surgery first, rather than

coming down in person, since all our urgent

requests are dealt with initially by a telephone

consultation.

If you request an urgent appointment, visit or

telephone call, you will be phoned back by the

triage doctor. He or she will discuss with you your

health concerns, and will assess how best to

manage your health needs: this may be further

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advice, a prescription, an appointment at the

surgery or a home visit.

Online Booking

Using our EMIS Access system you can now book

and cancel appointments online. To use this facility

you must register, using a secure ID that the surgery

will issue on request via a registration letter. Please

request this from reception and they will provide

you with the information that you will need.

Alternatively, please e-mail the surgery via our

'contact us' page to request that the registration

information is sent to you at home. Please note that

online booking is only for appointments with a

doctor or the phlebotomist.

SMS Text Service

We are pleased to announce that we now have

the option to send a comment on your blood tests

results via a text message. We can also send you

text reminders about your booked

appointments. To do this we do need to have your

correct mobile phone number on our computer

system. If you wish to take advantage of this

facility, please give your mobile phone number to

reception. We hope that you will find this service

useful.

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Home Visits

If you can make an appointment to come to the

surgery it is better to do so. We have more facilities

at the surgery and it is easier to examine and treat

you there. Visits are usually restricted to

housebound patients only. If you cannot come to

the surgery and need a home visit, this can be

requested by telephone. Please try to telephone

before 10.30 am, this helps the visiting doctor to

organise their visits for the day. If you require an

urgent visit please tell the receptionist.

Telephone Advice

If you wish to speak to your doctor on the

telephone, please ask the receptionist to book you

a call, which may be at a different time of day,

depending on the doctor’s own arrangements.

The receptionists have been asked not to interrupt

the doctors during their surgeries except in

emergencies.

Repeat Prescriptions

We want to make it easy for our patients to order

repeat medication, and you can request your

medication by fax or online, by post, in person or

via a pharmacy.

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Your request will be processed within 2 working

days of receipt so please allow sufficient time to

order your medicines before you run out.

We regret that we cannot accept telephone

requests for repeat prescriptions. This is to remove

the possibility of mistakes being made in

transcribing telephone requests and also to free up

our telephone lines for patient’s urgent medical

needs.

In person: It will help us to provide a better service if

you return the white, right hand portion of your

previous prescription, indicating which items you

are requesting. If you cannot do this, please

complete one of the yellow request forms, which

are on the reception desk.

Post: Please type, or write clearly your name,

address, date of birth, plus the name of your

medications, the strength and the quantity – for

example, patient number 001, Aspirin 75mg x 28.

Online: Please follow the links on our website

Fax: 01242 541698

E-mail: to leckhampton.scripts@nhs.net

To maintain confidentiality if you use fax or e-mail to

request your prescription, you need to only provide

your patient record number (shown on the top right

hand side of your last prescription) plus the name of

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your medication, the strength and the quantity – for

example, patient number 001, Aspirin 75mg x 28.

Collection of Prescriptions

Most pharmacies offer a service to collect

prescriptions from the surgery on behalf of patients.

The pharmacies then get the medicines ready for

patients to collect direct from the pharmacy, which

saves patients a trip to the surgery. If this service

would help you, please contact your local

pharmacy to find out if they can offer this.

Clinics & Services

Minor Surgery

This is done during normal surgery hours by

appointment. You can discuss this further with your

doctor.

Diabetes & Asthma

We have nurses who are specially trained in

supporting, advising and treating patients with

these conditions. Please book an appointment

through our receptionists.

ENT Clinic

Dr Pascoe-Watson runs a clinic for referrals from

other surgeries on Monday mornings. Our own

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patients can be seen by appointment on other

days. Please inform reception when booking

appointment that it is for the ENT Clinic.

Smoking Cessation

Our practice nurses can support you in stopping

smoking, including prescriptions. Please make an

appointment to plan your strategy.

Cervical Screening

Women are routinely invited by letter for this

examination, which will be carried out by one of

our nurses. You will receive a letter with your result

as a matter of routine. When you make your

appointment please tell the receptionist it is for a

smear. For women aged between 25 and 50, a

smear is recommended every 3 years, for those

over aged between 50 and 65, it is recommended

5-yearly.

Children and Young People

Baby Clinics – Drop In Clinics

The Baby Clinic is run by the health visitors where

advice and information on any aspect of family

and child health matters may be obtained.

Immunisations are carried out separately by the

practice nurses.

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Child Health

Appointments are sent to you for your baby and

child’s routine health reviews. One of the first of

these is at 8 weeks with your GP and is arranged

soon after your baby is born. There are other

reviews at 9 months and 2 to 2.5 years with the

health visitor. Child immunisations are by

appointment with Practice Nurse.

For more information regarding any of the above

please call Health Visitors Team on 01242 513368.

Contraception

All the doctors participate in our family planning

service. Confidentiality is assured whoever you are

and you may telephone for advice if you have an

emergency or need to discuss something. A full

range of methods is offered including the supply

and fitting of IUCDs (coils) and diaphragms (caps)

and implant as well as injectable and emergency

contraception. We have practice nurses who are

fully trained in family planning and are available for

advice if you have any difficulties. Appointments

can be made during ordinary surgeries. We have a

dedicated family planning clinic on Tuesdays

between 4.00 – 6.00pm.

Travel Health

We offer travel advice and healthcare to our

patients, which includes advice about tailored

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health care vaccination programmes, malaria

treatments and other relevant treatments.

Test Results

The practice has a strict policy regarding

confidentiality and data protection. We will only

release test results to the person to whom they

relate unless that person has given prior permission

for the release of this data or they are not capable

of understanding the results.

If there is any doubt we will telephone you on your

registered telephone number to ensure

confidentiality.

Please telephone our main surgery number (01242

539080) and select Option 1.

Services Not Covered by the National Health Service

A fee may be payable for certain services not

covered by the National Health, e.g. private health

certificates, insurance claim forms, some travel

vaccinations etc. A scale of fees is available for

inspection at reception. If in any doubt, please ask

one of the receptionists.

Patient Registration

Anyone who lives within our practice boundary can

register as one of our patients. If you are unsure if

you live within our boundary, there is a map of the

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practice area in the waiting room that you can

view, or please ask for advice from our

receptionists.

If you wish to register, please see one of our

receptionists who will give you a simple form to

complete, or complete the pre-registration form on

our website. It will be helpful if you can include

details of your previous or current GP, and your NHS

number.

Confidentiality

The practice complies with Data Protection and

Access to Medical Records legislation. Identifiable

information about you will be shared with others in

the following circumstances:

To provide further medical treatment for you

e.g. from district nurses and hospital services.

To help you get other services e.g. from the

social work department. This requires your

consent.

When we have a duty to others e.g. in child

protection cases anonymised patient

information will also be used at local and

national level to help the Health Board and

Government plan services e.g. for diabetic

care.

If you do not wish anonymous information about

you to be used in such a way, please let us know.

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Receptionists and administrators require access to

your medical records in order to do their jobs. These

members of staff are bound by the same rules of

confidentiality as the medical staff.

Your personal information

We keep medical information about you on paper

and on the computer system in accordance with

the requirements of the Data Protection Act.

You have the right to see your medical records if

you wish. You can now do this online via Patients

Access on our Surgery website. Please ask at

Reception if you would like further details.

An appointment will be required if you wish to view

your physical notes. If you wish to have a copy of

your notes a fee will be payable.

Surgery Standards

Leckhampton Surgery – Our Commitment to you

Our aim at the Leckhampton Surgery is to give you the

best possible service. In order to achieve this we need to

work together.

You will be treated with courtesy and at all times

be given the opportunity to take part in

decisions made about your health.

Treatment will not be given to you without prior

discussion and your informed consent.

Your health records are confidential. You have

the right to see your records subject to any legal

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limitations. Please note that patient’s records

may be used by the Health Authority auditors to

verify payments to GPs.

We will ensure that all practice staff are suitably

qualified.

We would like you to understand all the

information given to you about your

prescriptions. If anything is unclear, please ask.

Appointments

We aim to see you within 30 minutes of your

appointment time.

We offer routine appointments within 2 working

days.

Telephone Access (during office hours)

If your need is urgent you will be able to speak

to a doctor or nurse within 30 minutes.

Telephone calls to the doctor may be booked

for a set time during the day. Your doctor will try

to call you as close as possible to the time

arranged.

Visits

The on-call doctor will aim to visit you within 4

hours of your call.

Urgent requests will be dealt with within 1 hour.

Routine reviews will be undertaken by your usual

doctor wherever possible.

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To help us achieve these standards:

Please try to keep appointments. If you are not

able to attend, let us know as soon as possible.

If you are late for an appointment you may be

asked to re-book.

Please do not use urgent appointments for

routine problems.

Please avoid telephoning in on Monday

between 9.00 am and 11.00 am unless you need

an urgent appointment.

Attend the surgery whenever possible and only

request home visits when you feel it is really

necessary.

Zero Tolerance to Violence

Members of staff who treat patients have the right

to work free from any form of threats, fear, abuse or

violence. The GP practices in Gloucestershire have

agreed a Zero Tolerance Policy. Depending on the

level of the incident a patient who is verbally rude

or mildly abusive may be given a ‘Yellow Card’ as a

final warning. Any further incident will result in a

‘Red Card’ with the patient being removed from

the Practice list. Following a ‘Red Card’ the patient

may face police charges resulting from the incident

and will not be seen by any local GP Practice. The

patient will have to travel to Gloucester to the

Vaughan Centre to receive any further GP services

in secure conditions for healthcare staff and will not

receive home visits.

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Clinical Training

The practice is committed to the further training of

a variety of health professionals. These include

doctors, district and practice nurses, midwives and

health visitors. Sometimes you may be asked if one

of these clinicians could be present during the

consultation with your own doctor, or if a

consultation can be recorded. Your consent will be

sought and you have the right to refuse. GP

Registrars are qualified doctors, but now gaining

further experience in the field of general practice,

usually over a year.

Other important information

Immunisations Parents - please do not bring

your child to an immunization appointment

if you they are unwell and remember to

cancel any appointments that you have

made in advance. This saves nurse time and

frees up appointments for other patients. Re-

book your child another appt when they are

well (the surgery will not send a reminder for

this).

Samples If you are bringing a sample to the

surgery please remember to label it carefully

with your details and remember to enter the

date and time that the sample was taken

(on the enclosed form). Valuable nurse time

is spent having to label patient's samples

and forms.

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ECGS Female patients - If you have been

asked by your doctor/nurse to attend for a

routine ECG please do not wear tights as

these will have to be removed for this

procedure.

Nurse Appointments If you are more than 10

mins late for an appointment please do not

expect to be seen by the nurse. The nurses

have a tight schedule and are unable to see

late attendees. Please allow plenty of time

to travel to the surgery so that you are not

late for your appointment.

Patient Feedback

And finally, we aim to provide you with the best

possible care and welcome any ideas for changes

or improvements, so please let us know if you have

any comments or suggestions. We are all human

and make mistakes from time to time but it is our

experience that most problems can be resolved

easily and quickly, often at the time they arise and

with the person concerned. However, if your

problem cannot be managed in this way and you

wish to make a complaint, please contact the

Practice Manager or any of the GP partners.