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Welcome to christiana care

Welcome to Christiana Care Health System.

We strive to fulfill our mission by ensuring the very best in care, the most experienced health care professionals, excellence and innovation in technology, comprehensive treatment programs and so much more.

This guide serves as an introduction to the many Christiana Care people and services available to meet your needs – and those of your family and your visitors – during your hospital stay. It also includes important information about valuable people and services you can depend on after you leave the hospital.

It is important that you help us give you the care you want and need by:

asking us questions when you don’t understand something or need more information;

encouraging your family (or friends) to ask us questions (with your permission); and

letting us know when we are being helpful (and, when you think we can be more helpful).

It is only by listening to you that we are best able to help you. On behalf of all my Christiana Care colleagues and our medical-dental staff, I wish you the best of health. Please be sure to let us know how we can help you. We very much appreciate your feedback and suggestions.

Wishing you good health,

Robert J. Laskowski, M.D., MBA

President and Chief Executive Officer

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telephone Directory Christiana Wilmington Hospital Hospital

NOTE: Area code for all numbers is 302

Chaplains 733-1280 428-2780Housekeeping Hotline 733-3820 428-2385Information Desk 733-1176 428-2229Patient Relations 733-1340 428-4608Admitting 733-1259 428-6801Admitting (Maternity) 733-2408Billing 623-7440 623-7440Blood Bank 733-1819 428-2180Consumer Health Library 733-1122 428-2201Office of Development 327-3305 327-3305Gift Shop 733-1100 428-2246Medical Records 733-1111 428-2212 (Health Information Management)Information Operator “0” “0”Local Calls: Dial 8 and the numberLost & Found 733-1165 428-2229Outpatient Surgery Centers 733-6900 255-1000Rapid Response Team 733-6385 428-2225Social Work 733-2222 428-2208Security 733-1247 428-2937Utilization Management 733-3041 428-4941Volunteer Services 733-1284 428-2206Visiting Nurse Association 327-5200 327-5200

Visit www.christianacare.org/phone for other important phone numbers.

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table of contentsFor Our Visitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

The Hospital Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Patient Safety at Christiana Care: Speak Up™ . . . . . . . . . . . . . . . . . . . .10

Patient Relations Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Patient Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Additional Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Your Health Care Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Services and Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Patient Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Our Commitment to Diversity and Inclusion . . . . . . . . . . . . . . . . . . . . .28

About Christiana Care Health System . . . . . . . . . . . . . . . . . . . . . . . . . . .30

eXceptional people, eXceptional serViceWelcome. Here at Christiana Care Health System, our goal is to provide the best possible health care. If at any time during your stay your experience falls short of our commitment, please tell us right away. Giving us the opportunity to respond to your concerns offers us the best chance of achieving our goal of outstanding patient satisfaction.

Please feel free to share your comments or concerns with any member of your health care team or unit manager. You are also welcome to contact Christiana Care’s Chief Operating Officer, Gary Ferguson, at 302-733-1321 (ext. 1321) or Patient Relations at:

302-733-1340 (Christiana Hospital; ext. 1340)

302-428-4608 (Wilmington Hospital; ext. 4608)

In addition, you may receive a patient satisfaction survey in the mail within the next few weeks. We value your opinions and would appreciate your response. We are committed to meeting your individual health care needs. Your feedback lets us know what we are doing well and highlights opportunities for improvement. We very much appreciate your suggestions.

Likewise, if you would like to recognize a hospital staff member or team of associates for outstanding service, Unsurpassed Excellence Award nomination forms are available. Simply ask your nurse for a nomination form. Inpatients may also submit compliments or comments about your stay via the GetWellNetwork, which is located in select rooms.

for our VisitorsVisiting philosophyChristiana Care’s patient and family centered care philosophy recognizes that visits from family members, close friends and clergy are an important part of your healing process. Our visitation policy provides a safe environment that promotes patients’ physical and emotional well-being, provides adequate time for patient rest and allows time for medical therapies and nursing care. Some units may have more restrictive visiting privileges to ensure that patients receive sufficient recovery time.

Visitors are encouraged to communicate directly with the nurse caring for the patient to discuss visiting arrangements and share information about the patient. Visitors are asked to respect the nurse’s direction in coordinating visiting times according to each patient’s preferences, care needs and the needs of the family.

Guidelines It is recommended that in semi-private rooms visiting be limited to

two visitors per patient at a time.

Family and visitors should maintain a quiet environment to help avoid unnecessary noise.

Family and visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to examine the patient per patient preference.

Visitors wishing to stay past visiting hours are asked to discuss the request with the nurse caring for the patient.

All children should be supervised by an adult.

Visitors are not restricted, limited or denied visitation privileges on the basis of race, color, national origin, religion, sex, gender identity or expression, sexual orientation or disability.

As used in these guidelines “family” means any individual who plays a significant role in an individual’s life such as spouses, domestic partners/civil unions, significant others (of both different and same sex), and other individuals not legally related to the patient as per patient preferences. “Family” also includes a minor patient’s parents, regardless of the gender of either parent.

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carepages connect friends and familyCarePages are free, easy-to-use Web pages that help family and friends communicate when a loved one is receiving care. It takes just a few minutes to create a CarePage, share it with friends and family and build a community of support. Christiana Care provides CarePages as a free service to help families:

Create a virtual meeting place on the Web.

Share news and photos as often as needed.

Receive emotional support during a time of need.

How CarePages work Create a CarePage – it takes just a few minutes. Just click the link on

our Web site (www.christianacare.org).

Write your first update. Post some photos if you have them.

Share the CarePage with friends and family.

Discover how a CarePage can change your health care experience.

With CarePages, updates are shared via e-mail automatically; visitors can leave messages for the patient and family on the Web page. CarePages are free and available to anyone at www.carepages.com/christianacare.

free Wi-fiAt Christiana Care, we want to make what can be a difficult situation a little easier for our patients and visitors. You can stay in touch or get work done when you are visiting Christiana and Wilmington hospitals, with our free Wi-Fi high-speed Internet access.

Instructions for wireless guest access:1. To connect to the Internet using the Christiana Care Guest Wireless

Network you will need a wireless device that supports Wi-Fi.

2. Open up your wireless settings.

3. Look for “CCHS-GuestAcc” wireless network. If not connected to this network, click connect.

4. Open your browser.

5. You must read the Acceptable Use Agreement and click the “I Accept” button to connect to the Internet.

6. If you experience problems connecting, call the Customer Service Center at 327-3637 and a representative will assist you.

If you need to use a computer, and did not bring one with you, Internet access is available in the Gail P. Gill Consumer Health Library, Room 1E58, E Tower, Christiana Hospital and in the Health Library at Wilmington Hospital, Room 1169.

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coffee shopsChristiana Care offers coffee shops on the first floors of both Christiana and Wilmington hospitals.

Coffee Shop Hours

Christiana Hospital’s Triangle RoomMonday – Friday, 7:30 a.m. – 9 p.m.Saturday & Sunday, Noon – 7 p.m.

Holidays, closed

Christiana Hospital’s E CaféMonday – Friday, 6:30 a.m. – 5:30 p.m.

Wilmington Hospital’s Whirling TopMonday – Friday, 7:30 a.m. – 4 p.m.

Saturday & Sunday, 7:30 a.m. – 3 p.m.Holidays, closed

Helen F. Graham Cancer Center’s Lakeview CaféMonday – Friday, 6:30 a.m. – 4 p.m.

cafeteriasCafeterias are located in both hospitals. Food vending machines are also available for around-the-clock access to hot or cold snacks and beverages. Staff members can direct visitors to the cafeterias and machines.

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Gift shopsThe Junior Board of Christiana Care operates gift shops on the first floors of both Christiana and Wilmington hospitals. The Junior Board is an organization of women who volunteer their time throughout the hospital and raise money for special Christiana Care projects. Profits from both gift shops benefit Christiana Care.

Gift Shop Hours

christiana hospital’s Glass boxMonday – Friday, 9 a.m. – 7 p.m.

Saturday & Sunday, 11 a.m. – 4 p.m.Holidays, closed

Wilmington hospital’s Window boxMonday – Friday, 9 a.m. – 4 p.m.

Saturday & Sunday, 10 a.m. – 3 p.m.Holidays, closed

Guest accommodationsChristiana Care’s Discount Lodging Program is for family members and visitors of patients who need accommodations. Upon availability, participating facilities provide special rates to individuals with an authorized voucher and who accept responsibility for payment. Vouchers and facility lists are available at the main Information Desk on the first floor of the hospital.

area restaurants and shoppingA number of restaurants, in a variety of styles and price ranges, are available near Christiana and Wilmington hospitals. Shopping is also conveniently located at nearby shopping centers including Christiana Mall and Concord Mall.

Directions and mapsVisit www.christianacare.org/directions for directions to Christiana Hospital, Wilmington Hospital, outpatient and service campuses and to view campus and area maps.

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the hospital enVironmentyour roomChristiana Care offers patients relaxing, comfortable and tastefully decorated rooms. If you have any questions or concerns about the cleanliness of your room, please call our Housekeeping Hotline:

Dial 3820 at Christiana Hospital.

Dial 2385 at Wilmington Hospital.

Your room’s temperature is adjustable. Your nurse can request a temperature change for you and can provide extra blankets as needed.

All rooms are assigned according to individual requests and availability. If we are unable to meet your request immediately, we will transfer you when the accommodation you prefer becomes available. If you have any questions about room availability, please ask to speak to the nurse manager.

smoke-free policyTo maintain a safer, healthier and more comfortable environment for patients, visitors and employees, Christiana Care offers a smoke-free environment. No smoking is allowed inside or outside Christiana Hospital, Wilmington Hospital, or any other campus or facility operated by Christiana Care Health System.

(Note: Christiana Care offers Smoking Cessation programs for those ready to quit smoking. To register or for more information, call our Preventive Medicine & Rehabilitation Institute at 302-661-3000.)

telephoneYour bedside telephone service is free for local calls.

calls outside the hospitalTo make a call outside the hospital, dial “8,” wait and listen for a dial tone and dial the desired number.

calls Within the hospitalYou can reach offices within each hospital by dialing the last four digits of the phone number. To reach an office in Christiana Hospital from Wilmington Hospital (or vice versa), you must dial “8” and the full phone number as a local call. Please see the Telephone Directory on page 2 of this booklet for phone numbers of Christiana Care offices and departments, or dial “0” for operator assistance if you cannot find the number you need.

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long Distance callsLocal long distance calls to area codes 215, 267, 484, 610 in Pennsylvania, 443, 410 in Maryland and 856, 609 in New Jersey can be dialed from patient phones free of charge by dialling 8 +1 followed by the area code and the number. All other long distance calls cannot be charged to your hospital room. To call collect or bill to your home telephone number, dial 8+0 and the long distance number you are trying to reach. You may dial toll free numbers directly by dialing 8+1 and the toll free number you are trying to reach.

televisionA variety of patient education programs are available, free of charge, to all patients and their families on Ch. 4 from 6:30 a.m. to 11:30 p.m. Women’s and Children’s Health Services has patient education programs on the Newborn Channel, which is available 24 hours a day, on Ch. 17 in English and Ch. 18 in Spanish. Please ask any staff member for a television program schedule. In addition, an interactive television/computer-based system designed to enhance your hospital stay – GetWellNetwork – is available in select areas of the hospital. Please ask a staff member if the GetWellNetwork is available in your room.

television earphonesEarphones for use with the television set in your room are available to allow patients in semi-private rooms to watch television without disturbing their roommates. Your nurse will be happy to bring a set to you upon request. We encourage the use of earphones as a courtesy to your roommate.

electrical appliancesSince electrical appliances from home, such as electric blankets, heating units, heating pads, coffee pots and space fans are a burn/fire hazard, and may not be designed for the electrical system used in our hospitals, they are not permitted in your room. Please check with your nurse before using any electrical equipment.

automated teller machines (atms)ATMs are conveniently located on the first floor of both Christiana and Wilmington hospitals. Staff members can direct you to the ATM at each hospital.

free Wi-fiStay in touch or get work done when you are visiting Christiana and Wilmington hospitals. For more information, refer to page 5.

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patient safety at christiana care:

SPEAK UPTM*Christiana Care’s Speak Up™ program provides useful information and suggestions to help keep you safe throughout your stay in a Christiana Care hospital and during your recovery time after discharge. It’s part of our commitment to provide you with a safe environment to receive the care you need.

Highlights of the Speak Up™ program include:

Speak up if you have questions or concerns. If you still don’t get an answer or still don’t understand, ask again. Your health is too important to worry about being embarrassed if

you don’t understand something that your doctor, nurse or other health care staff tells you. It’s your body and you have a right to know.

Be the center of your health care team. Don’t be afraid to ask about safety.

If you’re having surgery, ask about marking the area that is to be operated upon to avoid any chance of confusion in the operating room.

For your safety, your health care staff will ask you to tell them what procedure or type of surgery you are having done.

While you are in the hospital, if you (or a loved one), are experiencing a serious change in condition, and feel this change is not being recognized by your caregivers, use the phone in the room and dial 6385.

Pay attention to the care you are receiving. Expect health care staff to introduce themselves when they enter

your room and look for their identification badges.

Notice whether your caregivers and visitors have washed their hands. Don’t be afraid to gently remind someone to do this. Hand washing by you, our staff and visitors is the most important way to prevent the spread of infections.

While in the hospital, you will be wearing an identification bracelet. Please check your bracelet to confirm it correctly identifies you.

Expect our health care staff to check your wristband or to ask you questions, such as your name and date of birth, to correctly identify you before giving you medications, treatments or taking you for a test.

If our staff does not identify you, feel free to remind them.

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Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan. Thoroughly read all medical forms and make sure you understand

them before you sign anything. If you don’t understand, ask your doctor or nurse to explain them.

Make sure you are familiar with the operation of any equipment that is being used in your care. If you will be using oxygen at home, do not smoke or allow anyone to smoke near you while oxygen is in use.

Ask a trusted family member or friend to be your advocate. We encourage visitors to support their loved ones.

Know what medications you take and why you take them. Keep a current list of all medicines, vitamins, herbs and

supplements you are taking and bring the list with you to any visit to the hospital or your doctor. For your convenience, we have provided a detachable “My Medication List” on page 36. Use this handy form to track all your medications.

Use a hospital, clinic or other type of health care organization that has experience in treating your type of illness.Participate in all decisions about your treatment. You are the center of the health care team. You and your doctor should

agree on exactly what will be done during each step of your care.

Plan your recovery by finding out about your condition, your new medicines and your follow-up care.

You will be given important directions about your follow-up care, including written instructions. If you follow these directions, you will have a greater chance of getting well faster.

* Speak Up™ is a service mark of The Joint Commission.

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patient relations Departmentconcerns and QuestionsChristiana Care’s goal is to achieve excellence in every aspect of a patient’s stay or a family member’s visit. If you, a family member or visitor has a concern that cannot be resolved by talking to your physician or nurse, the Patient Relations Department will work with you to facilitate an inquiry and resolve the matter with the appropriate hospital staff members. Patient Relations has offices in both hospitals and is open from 8 a.m. to 4:30 p.m. To contact a patient representative, please call Patient Relations at 302-733-1340 (ext. 1340) at Christiana Hospital or 302-428-4608 (ext. 4608) at Wilmington Hospital.

organ DonationsThe donation of an organ or tissue is perhaps the greatest gift of life and health that we can give. Anyone who is 18 years of age or older may legally state his or her desire to be an organ, tissue or body donor. For more information call Patient Relations at 302-733-1340 (ext. 1340) at Christiana Hospital or 302-428-4608 (ext. 4608) at Wilmington Hospital. You can also call the Lions Eye Bank of Delaware Valley at 1-800-743-6667 or the Gift of Life Donor Program at 1-800-543-6391.

advance Directives: individual instructionsWe recognize and respect your right to make health care decisions. To help make these decisions, you have a right to be informed adequately about your medical condition, treatment alternatives and the likely risks, benefits and possible consequences of each.

If you become unable to communicate your wishes regarding medical treatment, your physician will attempt to determine what you would want if you could express yourself. Your physician may rely on previous conversations he or she had with you regarding health care decisions. Your physician also may rely on family members and close friends who talked to you about your wishes concerning health care.

You may choose to formally make known your wishes – while you are able – in an Advance Directive (formerly known as a Living Will or Durable Power of Attorney for Health Care). Advance directives are written instructions that guide the actions of medical staff, family and friends, if necessary. You may also choose to designate someone to make decisions for you should you become unable to make your own decisions. For more information regarding advance directives, call Patient Relations at 302-733-1340 (ext. 1340) at Christiana Hospital or 302-428-4608 (ext. 4608) at Wilmington Hospital. You can also call the Delaware Department of Health and Social Services’ Division of Aging at 1-800-223-9074.

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ethics committeeYou may have difficult ethical decisions to make regarding your care or the care of a loved one. Christiana Care has an Ethics Committee composed of physicians, nurses, chaplains and laypersons responsible for education, policy development and consultation. If you would like to have a consultation with the consultation subcommittee to help you with difficult treatment decisions, call 302-428-2667 or ask your physician or nurse to make the arrangements for you. Requests for ethics consultations can be made 24-hours a day, 7 days a week.

patient informationadmissionUpon arrival at Christiana Care, please follow the instructions given by your physician’s office directing you where to report. Admitting Services will contact you for the purpose of obtaining registration information.

You may be contacted by any of the following methods:

Phone call to your home.

Phone call to your room.

A visit to your room by an Admitting Services Representative.

medicationsPlease notify your physician or a nurse about any prescription medications you are currently taking. Your physician will prescribe the medications you will need during your hospital stay. For your convenience, we have provided a detachable “My Medication List” on page 36. Use this handy form to track all your medications.

patient i.D.A patient identification bracelet containing your name and patient number will be placed around your wrist when you are admitted. Our staff members check it often to make sure you receive the proper medications, diet, tests and treatments. Because of its important role in ensuring that you get proper care, it is essential that you wear the bracelet until you are discharged from the hospital.

personal items and ValuablesWe strongly recommend the following to help keep your personal belongings safe during your hospital stay.

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Glasses and Hearing Aids ... best kept in a case or container placed in the drawer of your bedside

table when not in use.

... in danger if left on top of your over-bed or bedside table or under your pillow.

Valuables...best if left at home or in the hospital safe.

...in danger if left in your room while you are away for testing or surgery.

Clothing... best kept in the closet, drawers of your bedside table or your suitcase.

(Please send soiled clothing home with a family member.)

Dentures... best kept in a denture cup placed in the drawer of your bedside table

when not in use.

... in danger when wrapped in tissues or paper towels, left on food trays, in paper cups, on top of your over-bed or bedside table or under your pillow.

We discourage you from bringing valuables such as jewelry, watches, money and credit cards with you to the hospital. If you do bring them, the admitting staff or your nurse can arrange to place them in a safe. We will give you a receipt for your items, and you may claim them when you are discharged.

Christiana Care cannot assume responsibility for the loss of any valuables not placed in our safe or for loss of personal property brought into the hospital.

lost and foundThe Lost and Found Department is located in our Guest Services Department at both Christiana and Wilmington Hospitals. Between the hours of 9 a.m. and 6 p.m., patients, families, visitors, and staff are encouraged to inquire about lost or misplaced articles. You may inquire in person by speaking to a Front Desk Receptionist located in the Main Lobby of both facilities or you can phone 302-733-1165 for Christiana or 302-428-2229 for Wilmington. In addition, you can report a lost or found item on our website, www.christianacare.org.

billingYour hospital bill reflects most of the services you receive during your stay. Charges include hospital-provided services like general nursing care, house staff physician visits, housekeeping, maintenance, medical supplies, laundry and linens, meals, administrative services, diagnostic testing and

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room charges. If you have any questions concerning these charges, please call Customer Service at 302-623-7440 or 800-822-4477 Monday through Friday, 9 a.m. to 4 p.m. Our staff will be happy to assist you.

Your bill may also reflect physician services, including but not limited to, anesthesiologists, radiologists, pathologists, emergency medical physicians and your personal physician or surgeon. You may receive bills from physicians you did not see in person, such as doctors who interpret test results. These charges will not appear on the hospital bill that you receive from Christiana Care. Any questions you have should be directed to the contact information provided on the separate billing statement.

The hospital is responsible for submitting bills to your insurance company. However, your policy is a contract between you and your insurance company. You have the final responsibility for the payment of your hospital bill. We will do everything possible to expedite your claim for the hospital services you have received. Please have your insurance cards available during your hospitalization.

insurancePlease keep information about your Blue Cross Blue Shield, Medicare, Medicaid, HMO or other insurance plan with you during your hospital stay. Important information to know includes your insurance plan name, group number, type of coverage and identification number.

If you have any insurance or financial-related questions about your hospital account during your stay, please call Admitting Services at 302-327-3476. If you have questions after you are discharged, please call Billing Customer Service at 302-623-7000 or 800-822-4477 Monday through Friday, 9 a.m. to 4 p.m.

DischargeYour physician will determine when you are ready for discharge to your home or to another care facility. We will try to inform you a day in advance of your discharge so you can make arrangements for transportation. Our Patient Escort personnel are available to escort you from your room to the lobby. We have an 11 a.m. check out policy for your discharge date. If you remain in your room by choice past 11 a.m., we may charge you a pro-rated (hourly) fee for the additional time.

Our care managers and social workers are available to assist you with discharge planning to ensure that your move from the hospital to the community is as smooth as possible. Social workers connect patients with the care they will need when they are discharged such as; home care, durable medical equipment, rehabilitation programs, hospice, nursing home placements, community services, and transportation. They provide option counseling to review the service choices available in the community

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and support you through the process. Care managers assist adult patients with home care, infusion services and medical equipment arrangements at home. They review patient admissions and hospitalizations to determine if the services given are medically necessary and need to be done in a hospital setting, and work with your insurance company so that their care guidelines are met. Call 302-733-2222 (ext. 2222) or 302-428-2208 (ext. 2208) for more information about the discharge process.

aDDitional informationutilization managementHospitals are required by federal law, The Joint Commission and insurance companies to review patient admission and lengths of stay for medical necessity, appropriateness, quality and discharge planning.

Insurance plans have restrictions on what will be reimbursed in a hospital setting. For example, Christiana Care is reimbursed only for acute care that is medically necessary. In addition, preadmission/pre-procedure certification and second surgical opinion requirements must be met to guarantee payment if your insurance requires it. Utilization Management coordinators will assist you in interpreting your insurance requirements and the need for inpatient care. They will help your physician and refer you to a contact person for discharge planning.

If you have questions about Utilization Management, call 302-733-3041 (ext. 3041) at Christiana Hospital, or 302-428-4941 (ext. 4941) at Wilmington Hospital. Our staff members are pleased to answer your questions.

accreditations and membershipsChristiana Care is accredited by The Joint Commission, American Association of Blood Banks, American College of Radiology, American College of Surgeons Committee on Trauma, American College of Surgeons Committee on Cancer, American Academy of Sleep Medicine, College of American Pathologists, American Speech and Hearing Association, Accreditation Council for Graduate Medical Education, and Commission on Accreditation of Rehabilitation Facilities.

Christiana Care is a member of the American Hospital Association, Delaware Health care Association, Middle Atlantic Health Congress and Council on Teaching Hospitals of the Association of American Medical Colleges.

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how to make a Gift to christiana careChristiana Care is a private not-for-profit regional health care system that relies, in part, on the generosity of individuals, foundations and corporations to fulfill its mission. You can help Christiana Care in a variety of ways:

Charitable gifts can be made on behalf of a program, medical specialty, capital project or endowment.

Unrestricted gifts are applied where funds are most needed.

Gifts can also be made in memory of, or in honor of, someone such as a member of the family, a friend or a caregiver who has been particularly caring and compassionate.

Christiana Care employees or volunteers may not accept an outright gift from a patient or visitor in appreciation for their services. However, you can make a gift through Christiana Care’s Office of Development to recognize a nurse, a physician or a team of health care providers. A form for prospective donors to use when making a gift to Christiana Care is available at nursing stations and information desks throughout the system.

If you have any questions, or require additional information, please call the Office of Development at 302-327-3305.

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your health care teamThe care you receive at Christiana Care is truly a team effort. We will collaborate with you and your family to develop an individualized and comprehensive plan of care marked by a dedicated medical and nursing staff, efficient support personnel and the latest technology.

Your health care team practices safety when handling blood or body fluid because any fluid has potential for transmitting infection. For the safety and well-being of Christiana Care patients and staff, this might include wearing gloves, gowns, masks, goggles or a face shield in certain situations. Christiana Care practices approved hand washing, another important step in stopping the spread of infection.

medical staffThere are more than 1,200 physicians on staff at Christiana Care who provide personalized professional care for our patients.

Your attending physician will be primarily responsible for your care during your hospital stay. He or she will admit you and may issue orders for your care and treatment, consult other physicians to help in your care, determine which tests and examinations are necessary to diagnose your condition, prescribe treatments and medications you will receive and determine when you are ready to be discharged.

Your physician may issue visiting and dietary restrictions if necessary.

hospitalistsHospitalists are physicians employed by Christiana Care who specialize in caring for patients in the hospital; a hospitalist may manage your care during your hospital stay. Your primary care doctor will share your medical records, history and other information with your hospitalist to ensure that he/she understands your current health condition and preferences.

Hospitalists will examine you and perform or coordinate any necessary exams, tests or treatments. They are available to answer questions or address concerns presented by you or your family members. They can also arrange for you to have a consultation from other medical specialists.

Upon your discharge from the hospital, your hospitalist will prepare a detailed report on your health findings and treatment plans for your primary care physician. Your regular doctor or primary care physician will continue caring for you after you are discharged from the hospital. Please ask a member of your care team if you would like more information on hospitalists.

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nursing staffThe member of your health care team you are likely to see most often will be your nurse. Christiana Care employs a highly skilled, caring staff of registered nurses, licensed practical nurses and patient care technicians. Your nurse manager will be involved in planning and managing your care. Our nurses will check on you day and night to monitor your condition and progress. The health care team will work with you and your family to plan and provide for your comfort, including effective pain and symptom management.

rapid response teamIf you are a friend or family member and notice a major decline in a patient’s health, such as shortness of breath or decreased alertness, please inform the nurse, who will notify a physician.

If you remain concerned that the patient’s health decline has not been resolved, you may call the Rapid Response Team for assistance at 733-6385 (Christiana Hospital) or 428-2225 (Wilmington Hospital).

food and nutrition servicesFood and Nutrition Services staff members are an important part of your health care team. Clinical dietitians, dietetic technicians, diet clerks and meal service assistants work together to help meet your nutritional needs during your hospital stay. Meal Service assistants will visit you before your meal to take your order and provide individualized attention and service. We take pride in our ability to honor any religious, cultural, regional or personal preferences. If you have food or diet-related questions, please call us at 302-733-3246 (Christiana Hospital) or at 302-428-2642 (Wilmington Hospital).

pharmacyINPATIENT

Pharmacists work with your doctors and nurses to ensure you get the most out of your medication therapy. Our pharmacists screen prescriptions for interactions with other drugs or foods you might be receiving. They also look for duplicate therapies, drug allergies and opportunities to avoid side effects and streamline your therapy to make it more effective and less costly. Pharmacists are important members of the health care team and are available to patients and their families by being present on many of the nursing units at Christiana and Wilmington hospitals.

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RETAIL/OUTPATIENT

A pharmacist is available in the Christiana Care Pharmacy, located in the Christiana Hospital lobby, Monday through Friday from 7 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m. This pharmacy is available to fill your prescriptions or for the purchase of over-the-counter products for your convenience. Most insurance plans are accepted. The pharmacist can be contacted at 302-733-2182 (ext. 2182).

A pharmacist is available in the Wilmington Hospital Health Center (2nd floor), Monday through Friday from 8:30 a.m. to 5 p.m. This pharmacy is available to fill prescriptions for your convenience. Most insurance plans are accepted. The pharmacist can be contacted at 302-428-6844 (ext. 6844).

Pharmacy services are also available at the Health care Center at Christiana, 200 Hygeia Drive, directly across from the Christiana Hospital main entrance. Most insurance plans are accepted. Pharmacy hours are 8:30 a.m. to 6 p.m. Monday through Thursday, 8:30 a.m. to 4:30 p.m. on Friday and 8:30 a.m. to 12:30 p.m. on Saturday. The pharmacy can be contacted at 302-623-0180.

social WorkersSocial workers are available in both hospitals to help you and your family with any social, emotional or environmental needs you have during and following your hospital stay. By working closely with other members of your health care team, social workers can assist you with discharge planning and connect you with helpful community resources.

spiritual careSpiritual needs may be as important to you as physical needs. At Christiana Care, staff chaplains work closely with other members of your health care team. Our chaplains come from a variety of religious traditions, but maintain an interfaith approach in their pastoral care. They can help you: to maintain spiritual well-being through prayer, support and sacraments; to deal with difficult questions; to cope with loss; to renew strength and hope; and to give thanks.

In addition to our staff chaplains, there is an active Catholic ministry composed of priests, deacons and eucharistic ministers who work closely with our chaplains. We strongly encourage your own clergy or members of your faith community to visit with you during your stay. Spiritual support is also available from community faith leaders. Non-denominational Christian worship services are held each Sunday in the chapels on the first floor at Christiana and Wilmington hospitals for patients and visitors. For more information, call 302-733-1280 (ext. 1280) at Christiana Hospital or 302-428-2780 (ext. 2780) at Wilmington Hospital.

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VolunteersChristiana Care is fortunate to have the services of hundreds of volunteers and Junior Board members who contribute thousands of hours of service every year. They escort and read to patients, entertain children and perform an endless variety of important services that enhance our patient care. Specially-trained volunteers in our Emergency Departments and Intensive Care Units give information and emotional support to patients’ loved ones. Volunteers are afforded flexible schedules that include a variety of times and days during the week. If you would like to volunteer at Christiana Care, please visit us on the Web at www.christianacare.org/volunteer or call the Volunteer Office at 733-1284 or 428-2206.

other christiana care employeesAlthough you will see many Christiana Care employees as they contribute directly to your day-to-day care, there are hundreds more you won’t see. Technicians and technologists perform countless tests that help your physician diagnose and update your condition. Environmental Services and Maintenance personnel keep our grounds and buildings clean and in good condition. Textile Services employees clean millions of pounds of laundry each year. Telephone operators, records technicians, clerks, secretaries and other office personnel handle a multitude of important tasks that keep us running. As appropriate, students in several professional health-education programs will assist in your care under the direction of our professionals. All of these people are instrumental in the operation of Christiana Care.

public safetyOur own uniformed security force oversees all traffic throughout Christiana Care.

Security officers are constantly alert to situations that appear unusual. For your safety and protection, Christiana Care also routinely conducts fire drills and safety programs to educate and train its personnel in the special techniques they need to meet any emergency occurring within our hospitals.

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serVices anD proGramsblood bankChristiana Care’s Blood Bank is affiliated with the Blood Bank of Delmarva and will supply your blood needs during your hospital stay. Unless you are a member of the Blood Bank of Delmarva, you will be asked to replace any red blood cells you use through donors giving blood in your name or by paying a replacement fee. Donors may call the Blood Bank of Delmarva at 302-737-8400 to make arrangements to donate blood or pay a fee in your name.

the Delaware academy of medicine The Delaware Academy of Medicine is a private, nonprofit organization founded in 1930 located on the Christiana Hospital campus. Its mission is “to enhance the well being of the community through education and the promotion of public health.” It offers a range of services to the professional and general public, including consumer health libraries in all three counties of Delaware; book and literature searches; public health information forums including Delaware Mini Medical School; a range of “members only” services; student financial aid; and various training programs such as Top Ten Clinical Pearls – Year in Review.

christiana care consumer health libraries The Gail P. Gill Consumer Health Library at Christiana Hospital is a joint initiative of Christiana Care Health System and the Delaware Academy of Medicine. It is open to the public Monday through Friday, 8:30 a.m. to 5: 00 p.m. offering a collection of books, videos, newsletters and other materials on a wide variety of health-related topics. In addition, there is Internet access for finding up-to-the-minute information on the Web. The library is staffed by a professional medical librarian who can help users find answers to health-related questions. Call 302-733-1122 (ext. 1122) for more information.

The Health Library at Wilmington Hospital is open to the public Monday through Friday, 8:30 a.m. to 5: 00 p.m. It, too, has a collection of health-related books, videos and newsletters. Internet access is also available. Call 302-428-2201 (ext. 2201) for more information.

The Junior Board Cancer Resource Library at the Helen F. Graham Cancer Center is open to the public Monday through Friday, 8:30 a.m. to 5: 00 p.m. The print and online collection focuses on cancer and cancer support books, DVDs and newsletters. Internet access is available. Call 623-4580 for more information. All consumer libraries allow borrowing of materials at no cost.

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communication resourcesChristiana Care complies with the federal Rehabilitation Act and the Americans with Disabilities Act. We strive to make our facilities and services accessible to those with special communication needs. Communication aids and services are available for our patients, including sign language interpreters, TDDs (Telecommunication Device for the Deaf), phone amplifiers, speech output devices, closed caption television services and alerting devices. Your nurse can arrange any of these services for you.

If English is not your primary language and you need a language translator to communicate with staff members, your nurse or physician can call 302-733-2700 (ext. 2700) for the Language Line. More than 140 languages are just a phone call away. This service works best when used with a speaker phone. For Sign Language Interpreting Services—available 24-hours a day, 7 days a week—please call the Page Operator at 302-733-1900 (ext. 1900) or 302-733-1000 (ext. 1000). To make an appointment with an interpreter at either Christiana or Wilmington hospital, please call 302-733-1353 (ext. 1353).

informationPatient room and department locations are available at the Information Desks located in the lobbies of our facilities. Your family and friends may call 302-733-1176 (ext. 1176) at Christiana Hospital or 302-428-2229 (ext. 2229) at Wilmington Hospital. Information about your condition can be obtained only from your physician or nurse. If you have opted out of the hospital directory, you will be responsible for informing family and friends of your location. If they should call for or come to visit you, they will be told, “We have no information on a patient of that name.” Patients who have opted out of the directory also receive no phone calls, flowers, gifts or mail, as receiving the above would breach the confidentiality of your presence here.

mail, flowers and balloonsYour mail and flowers will be delivered promptly to your room during your stay. Stamps and stationery can be purchased in the gift shop. After you are discharged, we will forward mail to your home address and ask florists to consult you or the sender for forwarding instructions. (Please no lillies.) In an attempt to keep Christiana Care latex-safe, we ask that rubber balloons that contain latex not be brought into the hospital. Latex can cause serious allergic reactions. Mylar balloons are a safe replacement.

*note: Please review the “Information” section above regarding gift, mail and flower delivery if opting out of the hospital directory.

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newspapersBoth hospitals have newspaper vending machines. Your visitors may bring them to you or you may ask a Christiana Care staff member to get them for you.

parkingFree parking is available in the high-rise parking garage for visitors at Wilmington Hospital. Off-street parking may be available within walking distance. Valet parking is available at a nominal fee at both Wilmington and Christiana hospitals during posted hours.

patient riGhts anD responsibilities

While you are our guest, we will work to give you quality care, safely and comfortably. Please take a moment to review your rights (things we will do for you) and responsibilities (things you can do for us) as a patient.

complaints, concerns and QuestionsIf you have a concern about the quality and safety of your care, please talk about this with your doctor or health care provider. If you still are concerned, please talk with:

Your nurse.

The nurse manager of the area.

A nursing supervisor.

You have the right to tell us about your concerns or complaints. You also have the right to talk to:

Christiana Care Patient Relations DepartmentChristiana Hospital: 302-733-1340Wilmington Hospital: 302-428-4608

Delaware Office of Health Facilities Licensing & Certification258 Chapman Road, Chopin Building, Suite 101Newark, DE 19702800-942-7373

Joint Commission Office of Quality Monitoring800-994-6610complaint@jointcommission.org

communication You have the right to be told about your rights and responsibilities

as a patient as soon as possible.

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You can have your home health care provider, a family member or another person of your choice called if you are admitted to the hospital.

You have the right to have information given to you in a way that you understand.

You have the right to have an interpreter or other aides with you if you don’t understand English or have other communication needs (for example, trouble hearing or seeing).

You have a right to see your records, unless for a medical reason your doctor asks the information be kept private.

We will help you see your medical records as quickly as we can.

You have the right to know the names and jobs of the people who are taking care of you.

You have the right to know if there is an unexpected event that happens during your care.

participating in your care You have the right to quality care regardless of your race,

religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, source of payment or any other status that is an illegal basis for discrimination.

You have the right to share in your care, help make choices about your care, and be part of what will be done to take care of you. You also have a right to help make choices about how, where and when you leave.

You have the right to be told about your health.

You have the right to ask for care.

You have the right to not let someone give you care.

You have the right to be asked about your pain and have your pain treated.

You have the right to ask someone to be with you during certain parts of intimate exams, treatments or procedures.

You have the right to get help in getting a second opinion or changing to another health care provider, when you ask and at your own expense.

You have the right to leave and go to another facility, service or agency, when it is medically OK to do so. The other facility must say it is OK for you to come as a new patient first.

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When you leave, you have the right to be told about what you need to do to keep yourself well.

You need to give us correct and complete information about yourself, such as your past and present sicknesses, what you take, your allergies and any other matters that have to do with your health.

You are responsible for telling us about changes in your health, medicines, insurance, financial status or service provider.

You are asked to follow the plan of care that you and your health care provider came up with. Please tell us right away if there is anything that you do not understand.

advance Directives Advance directives are legal papers that let you choose what you

want to happen if you are no longer healthy enough to make choices for yourself. You have the right to have us follow your directions, as long as they are within the limits of the law and in agreement with our mission.

You should tell us you have an advance directive and give us a copy of it when you are admitted.

representatives and Visitors You have the right to say who can visit you during your stay.

This can be your spouse, domestic partner (including same-sex partner), other family members, friends or anyone else you want to have come visit. Sometimes for a medical reason, we may need to limit visitors for your health and safety or the health and safety of other patients. We will let you know this and why.

If you have a person set up to make all your choices, you must tell them they need to be ready to review your care, if you are not able to do this for yourself.

Please remind your family and visitors to follow all Christiana Care policies so all patients feel safe and comfortable while they are here.

privacy You have a right to privacy. This includes when you are bathing or

dressing, during treatments and whenever you ask, as we are able.

You have the right to not have your clothes off longer than needed for an exam or procedure.

You have a right to know that your case will be talked about privately, and that staff that are not taking care of you will not be present without your permission.

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You must respect the privacy of other patients.

You have the right to expect your records are kept private. They will only be read by staff who are taking care of you or staff who are responsible for making sure you receive quality care. Other people can only read your medical records with your written permission or the written permission of your decision-maker.

You can expect that your records will be treated as confidential.

safety You have a right to be cared for safely, free from any abuse,

harassment, neglect or physical punishment.

You have a right to be cared for without restraint or seclusion, unless it is needed to protect your immediate physical safety, or the safety of a staff member or others. Any such restraint or seclusion will be taken off or stopped as soon as possible.

respect and consideration You have the right to be cared for with kindness and respect.

You have the right to express your spiritual beliefs and cultural practices, while not interfering with the rights and beliefs of others.

You are expected to be respectful to other patients and staff.

You are expected to treat any health care equipment with care and safety.

refusing care If you choose to not be treated or do not follow the plan set up by

you and your health care provider, you will be responsible for your actions.

You have the right to choose if you want to take part in any research study or educational project. You have the right to be told if you are being included in any such project, and you may refuse.

billing and payment You have the right to get a detailed explanation of your bills.

You have a right to receive information and counseling about financial aid for health care.

You are responsible for paying for the hospital care services.

You are responsible for your personal belongings.

our commitment to DiVersity anD inclusion

Christiana Care is committed to meeting the health care needs of the increasingly diverse communities of Delaware and other communities we serve.

Our goal is to foster an inclusive culture that respects the diversity of our employees and patients.

We want all patients and families who seek health care at Christiana Care Health System to feel confident that we will honor and value their unique cultural identities.

cultural competenceAs a health care provider it is our goal to understand and respond effectively to the cultural and language needs of our patients as we care for them. At Christiana Care we expect that all of our staff and physicians will care for you in this way. Culturally responsive care requires us to:

Treat each and every person with equal respect and dignity regardless of culture, ethnicity, race, social status or any other aspect of their identity.

Have a working knowledge of the important customs, values, and health beliefs, for a wide range of cultural groups. Have the skills and use the available resources to communicate well with all patients to explore customs, values, and health beliefs and exchange clinical information that is complete, accurate and timely.

Invite you to help us learn more about your culture-based beliefs and needs so that we individualize your care in ways that are medically safe for you. If we are not doing so, please “SPEAK UP!” just as you would about other aspects of your care and safety. We intend to ask you about your beliefs and practices and to include them in your care where that is safe for you. If we don’t do so, tell us things such as:

About where “home” was before coming to the USA,

About any health care procedures that might not be acceptable to you,

About any traditional or home remedies you use to improve your health,

About traditional or alternative healers who are meaningful to you,

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About spiritual or religious practices that may affect your ability to follow treatment recommendations,

About particular food or liquid choices that are important to you,

About your wishes for emotional support.

We welcome your partnership in providing you the best care possible!

language services Christiana Care complies with the Federal Rehabilitation Act, the Americans with Disabilities Act, Title IV of the 1964 Civil Rights Act and the Culturally and Linguistically Appropriate Standards (CLAS). We strive to make our facilities and services accessible to those with special communication needs. Communication aids and services are available for our patients, including sign language interpreters, TDDs (Telecommunication Device for the Deaf), phone amplifiers, speech output devices, closed caption television services and alerting devices. Your nurse can arrange any of these services for you.

If English is not your preferred language and you need a language interpreter to communicate with your nurse, physician or any staff member, we will provide you with a qualified medical interpreter. There is no charge for this service. One way we do this is with special Cyracom interpreter telephones. All of the telephone interpreters are qualified for health care interpretation. Services are available 24 hours per day, seven days per week, in more than 150 languages. This service works best when used with a special dual handset telephone or via a speaker phone. These phones will be brought to you by our staff. We can make outgoing calls to you and accept your telephone calls to us with assistance from an interpreter who speaks your language.

Our sign language interpreting services also are available 24-hours a day, 7 days a week, without charge. Our staff will page a sign language interpreter to assist you. To make an appointment with a sign language interpreter at either Christiana or Wilmington hospital for your follow-up visits, please call 302-733-1353 (ext. 1353).

In addition to interpreters for spoken and signed languages, Christiana Care offers documents and forms that have been translated into several languages. If the materials you need have not yet been translated we will use an interpreter to assure your ability to understand the information as our staff and physicians read or explain it.

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about christiana care health systemchristiana careChristiana Care is the region’s leading health care provider, serving all of Delaware and neighboring areas of Pennsylvania, Maryland and New Jersey.

First established as a single hospital in 1888, today Christiana Care includes hospitals, rehabilitation and preventive medicine, a network of primary care and specialty physicians, home health care services and many more health-related resources to keep our community healthy and care for our neighbors when illness or injuries do occur.

hospital-based servicesChristiana Care operates two acute care hospitals:

Christiana Hospital in Newark.

Wilmington Hospital in Wilmington.

Both hospitals are staffed by highly-skilled, experienced health care providers using today’s most sophisticated diagnostic and treatment techniques.

nationally acclaimed care Both hospitals are nationally recognized in independent studies for

excellence in patient satisfaction.

At a Christiana Care facility, you’ll find the caring, compassionate, interpersonal approach you expect – and deserve – from your health care providers. More than 1,200 community physicians and surgeons, representing every medical practice and specialty, are affiliated with Christiana Care. Students from Jefferson Medical College of the Thomas Jefferson University in Philadelphia and hundreds of the country’s brightest medical and surgical residents gain extensive knowledge on the latest diagnostic and treatment techniques by training under our experienced physicians, surgeons and dentists.

christiana care areas of expertise and excellenceCenter for Heart & Vascular Health: One of the mid-Atlantic’s largest, most experienced cardiovascular programs, our Center for Heart & Vascular Health offers the latest options in cardiovascular surgery and minimally-invasive treatments.

Helen F. Graham Cancer Center at Christiana Care: This regionally renowned and nationally-recognized cancer program features today’s most sophisticated diagnostic capabilities and advanced medical, surgical and radiation treatments. The Helen F. Graham Cancer Center is one

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of only 14 cancer centers in the nation selected for the National Cancer Institute Community Cancer Centers Program. As a component of the Helen F. Graham Cancer Center, the Christiana Care Breast Center offers patients a comprehensive range of breast care services – from routine screening mammography to the full range of diagnostic procedures, including minimally-invasive biopsy techniques. The Breast Center also offers digital mammography and ImageChecker technology.

Emergency and Trauma Services: Christiana Care’s excellent Emergency & Trauma Services program provides around-the-clock optimal care for the most critically-injured patients. It’s designated by the state of Delaware and verified by the American College of Surgeons as a Level-I (highest capability) Trauma Center for both adults and children.

Women’s Health: Christiana Care offers comprehensive, compassionate care to women of all ages – with state-of-the-art programs in gynecology, obstetrics, neonatology, family and adult medicine, heart care, nutrition and fitness, weight management, mental health, menopausal care, breast care, gynecologic oncology and geriatric care. With our focus on disease prevention and early detection, education and healthy living, we’ve been recognized by the U.S. Department of Health & Human Services as the region’s only National Community Center of Excellence in Women’s Health.

Beyond these exceptional programs, Christiana Care provides a comprehensive variety of health-related services – all dedicated to maintaining the highest quality continuum of care:

Our Endocrinology practice together with the Diabetes and Metabolic Diseases Center is comprised of board-certified endocrinologists, nurse practitioners, educators and registered dietitians who specialize in caring for patients with diabetes, metabolic and other endocrine diseases, including education and nutritional counseling.

The Center for Advanced Joint Replacement at Wilmington Hospital receives significant acclaim for excellent clinical outcomes, patient satisfaction and procedural efficiency since opening in April 2000.

Primary Care and Specialty Services: Christiana Care provides top-quality primary care and specialty services such as pediatrics, family medicine, internal medicine, dermatology, rheumatology, optometry and eye care at locations throughout New Castle County.

The Wilmington Hospital Health Center is one of the few outpatient facilities in the state of Delaware serving those who are either uninsured or underinsured.

Psychiatric Services offer a full range of inpatient and outpatient services for emotional and behavioral disorders including specialized programs for adolescents.

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A Sleep Disorders Center, where sleep experts determine the source of sleep problems, conduct physical examinations and sleep studies as needed and develop appropriate treatment plans.

A number of other specialty programs and services, including an ENT/Sinus Center, Eye Center, Spine Center, speech and hearing services and surgical services (specializing in a full range of inpatient and same-day procedures such as cardiac, orthopedics and cosmetic surgery).

outpatient surgeryChristiana Care offers two convenient outpatient surgery centers, the Roxana Cannon Arsht Surgicenter on the Wilmington Hospital campus and the Christiana Surgicenter at Christiana Hospital. These centers offer convenient, same-day outpatient care for cataract procedures; foot, ankle, knee or shoulder injury repair; biopsy or hernia surgery; gynecological procedures and other outpatient surgeries.

Surgical procedures are performed with the latest technology, and patients receive compassionate care from our experienced medical staff. For more information, call 302-255-1000 (Roxana Cannon Arsht Surgicenter) or 302-733-6900 (Christiana Surgicenter).

preventive medicine and rehabilitationUnderscoring Christiana Care’s commitment to improving the health of our entire community is the Eugene du Pont Preventive Medicine & Rehabilitation Institute.

At Christiana Care, we focus on both treatment and prevention services. We help people make healthier lifestyle choices through a broad array of programs including nutrition and exercise/fitness services, counseling, diabetes care and support through education services, weight management programs, psychology services and stress reduction programs. This team also offers preventive and health and wellness services to our employees to improve overall health of the workforce. For more information, call 302-661-3000.

Weight Management Center offers a full complement of weight management program options – nutrition and fitness group classes, medically managed weight loss programs, a meal replacement program and weight loss surgery – all focused on helping individuals achieve permanent weight loss and reduce their risk for obesity-related complications. For more information, call 302-661-3475.

family health care servicesWe have hundreds of the area’s best doctors on our referral list, including primary care physicians at our own family health care centers conveniently located throughout the community to better serve your family. To find a physician, call 1-800-693-CARE.32

christiana care Visiting nurse associationToday, more and more care can be delivered right in the home – where you can recuperate most comfortably. The staff members of Christiana Care’s Visiting Nurse Association are experts at helping you ease the transition from the hospital to your home and teaching you how to better care for yourself.

You can request a referral by calling 888-VNA-0001 (toll free), 302-327-5200 (New Castle County), 302-698-4300 (Kent County), or 302-855-9700 (Sussex County). Visiting Nurse Association services include:

Nursing: Medication assistance, wound care, diabetic teaching and post-surgical care.

Living with Cancer Program: Specialized home care for cancer patients.

Disease Management Programs: Our Heart Failure Management Program provides patients (and their physicians) with tools to better manage their heart disease and our SAFE Seniors at Home Program keeps seniors mobile and safe at home.

Change of Heart: Specialized program for cardiac patients.

Maternal Child Services: Care for newborns, mothers and children.

Physical, Occupational and Speech Therapy: Rehabilitation after surgery or stroke or for those who need assistance in strengthening and mobility.

Home Health Aides: Assistance in personal care (bathing, grooming, etc.).

Medical Social Work: Assistance in resources and long-term planning.

adult Day servicesChristiana Care Adult Day Centers in Wilmington (302-765-4175) and Milford (302-422-1575) offer stimulating and interactive environments for independent living seniors of all ages. Christiana Care Visiting Nurse Association (VNA) offers Evergreen Memory Centers in Wilmington (302-995-8448) and Milford (302-422-1575) that provide stimulating and theraputic environments for those with Alzheimer’s disease and related dementias who are candidates for long-term care but do not require 24-hour nursing care.

rehabilitation servicesChristiana Care offers inpatient and outpatient rehabilitation services at Wilmington and Christiana hospitals, as well as across the region through our Physical Therapy PLUS program.

The Center for Rehabilitation at Wilmington Hospital offers a full range of acute rehabilitation services for patients 18 years of age and older.

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The Center’s interdisciplinary team of professionals works with you and your family to develop a treatment plan, set goals and help you regain functional skills.

Specialty outpatient programs from Christiana Care include comprehensive occupational, physical and speech therapy services for developmentally delayed children up to three years of age, a program for the diagnosis and treatment of balance disorders and a specialized outpatient program for stroke and brain injury patients.

Wound care centerChristiana Care’s Wound Care Center consists of an interdisciplinary team of specialists who treat patients with wounds resulting from diabetes, poor circulation, immobility (pressure ulcers) and other wounds that resist healing.

Treatment includes advanced healing technologies, hyperbaric oxygen therapy, skin substitutes, products that stimulate the body to produce new skin and pain management. To schedule an appointment, call 302-765-4132.

other health care programs and initiativesChristiana Care offers several progressive programs to help meet your family’s total health care needs.

Children’s Health consists of a team of children’s health professionals providing extensive programs and services for newborns, young children and adolescents from emergency medical care and hospitalization for serious illness to regular check-ups and vaccinations. To learn more, call 302-428-4412.

Executive Health Services provides comprehensive, personally tailored health exams for employees by a multidisciplinary health care team. To schedule an examination, call 302-661-3330.

Imaging Services offers the full range of outpatient imaging services – X-ray, mammography, CT/CAT, MRI/MRA, cardiac MRI, ultrasound, bone density, and nuclear medicine – all in state-of-the-art, patient-friendly centers throughout our community. For more information or to schedule an appointment, call 302-838-3088 or 877-838-3088. Bone density screenings are available for women 40 and older – call 302-838-3088 for more information.

The Neonatal Intensive Care Unit at Christiana Hospital is the only delivering hospital in Delaware offering Level-3 neonatal intensive care (the highest level of care) for premature and newborns who are sick. Our highly-trained staff members are committed to providing family-centered care in a safe, nurturing environment – for the most fragile of

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newborns – in a state of-the-art unit. For more information, call 302-733-2400.

Occupational Health focuses on the treatment and management of work-related injury and illness, helping area businesses with workers’ compensation illness and injury care, substance abuse testing, physical exams and more. Locations in Wilmington, Newark and Middletown. To learn more, call 302-428-4250.

Physical Therapy PLUS offers outpatient physical therapy and follow-up conditioning programs to promote long-term health and well-being at nine centers located throughout Delaware. Our emphasis is personalized, hands-on care for the patient. Specialized hand therapy, aquatic, industrial and women’s health programs are also offered. For more information or to find out about sports or arthritis screenings, call 302-838-4700.

Travel Medicine specializes in helping international travelers with country-specific vaccinations and health-related information and counseling. For scheduling or more information, call 302-428-4250.

an entire family of services for your familyThank you for choosing Christiana Care Health System. We are committed to unsurpassed excellence. We strive to give our patients the best clinical care, tempered with warmth and compassion. But we cannot succeed without hearing from you. Let us know what we are doing right and what we could be doing better. Please feel free to share your comments or concerns with any member of your health care team.

As you can see, today’s Christiana Care is so much more than just hospitals. It’s a full network of health-related services. To learn more, call 302-623-CARE (toll-free 800-693-CARE) or visit us at www.christianacare.org.

Christiana Care is a private not-for-profit regional health care system that relies, in part, on the generosity of individuals, foundations and corporations to fulfill its mission.

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Pharmacy

Universal Medication Form: You can help make your health care safer by keeping this list current. Complete this form and keep it in your wallet. Bring this form with you to any visit to a hospital, health care provider, pharmacist or doctor. For copies of this form or a pocket- size version visit our web site at www.christianacare.org or call 302-623-CARE or 800-693-CARE.

my medication list