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Aneesa.P5+P6.Maria

Contents Page:

INTRODUCTION

LEGAL ACTS

CHARITY WORKS

OPERATIONAL

ISSUES

ETHICAL ISSUES

BIBLIOGRAPHY

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In this task, I will be explaining the legal and ethical issues in relation to the use of business

information. The business that I will be focusing on for this particular task will be Tesco.

Computer Misuse Act 1990: http://www.legislation.gov.uk/ukpga/1990/18

The computer misuse act of 1990 is a law in the UK that makes

certain things illegal. For example, this can include things such as

hacking into other people’s systems, misusing their software and

also helping someone hack into another person’s protected files.

The act was created after the 1984-1985 R v. Gold case, which was

appealed in 1988. The appeal was successful which encouraged the parliament to create a law that

is punishable.

The Computer Misuse Act of 1990 is a UK law that outlawed hacking and misusing software.

The computer misuse act 1990 recognises these offences:

Unauthorised access to computer material

Unauthorised access with intent to commit or facilitate a crime

Unauthorised modification of computer material

Making/supplying/obtaining anything which can be used in computer misuse offences.

Freedom of Information Act (2000): http://www.ico.org.uk/for_organisations/freedom_of_information/guide/act

This particular act covers public information in Northern Island, England and Wales; however it

doesn’t cover public information in Scotland even though Scotland is part of the United Kingdom,

Scotland’s public information is held by their Scottish authorities and they have their own Freedom

of Information Act (2002).

The freedom of information act allows the public to have access to any information that the public

authorities may be holding. There are two ways in which the act works, one way is that the public

are allowed to ask for information that is of public property and the authorities are then obliged to

provide the information to the person(s) asking. The public authorities

include departments such as the government, local authorities/council,

the NHS and the police forces. However, this act doesn’t cover all

organisations that may receive public money; for example, this act does

not cover certain charities that may receive grants and some private

sector organisations that operate within the public sector.

Data Protection Act (1998): http://www.wisegeek.com/what-is-the-data-protection-act.htm#didyouknowout

The Data Protection Act of 1998 covers an individual’s rights to their own personal data; this can

include any personal information about that particular individual. The act was

put in place so that it can protect anyone’s personal information/data from being

breached when this information is being stored or distributed for a certain use.

This act also requires all information/data controllers to register with an

information commissioner and they are also required to oblige to the rules of the

act.

The act also requires the information/data to be accurate and as recent as

possible. The business or authorities that keep all this information are in need of

having some kind of security in case of loss or damage to any information they have. They also have

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to make sure that not all staff can access this information and so they need to have some kind of

authorisation before they will be allowed to access the public’s information. This act also has rights

for the people whose information is being held by the authorities or businesses. Sometimes you are

required to pay an access fee so that you are able to see their personal data and they have also

request to have any information corrected and improved. They sometimes also have control over

who their data gets passed on to. The individual can also request for a description as to why a

business may require some of their details, and the controllers of the data must legally meet with

that individuals request within 40 days.

Ethical Issues: http://www.tescoplc.com/media/126222/code_of_business_conduct.pdf

Whistle blowing:

Whistle blowing is when an employee of any business raises an issue

about something that the business may be doing wrong; this can be to

the management or to someone outside the business, for example,

the media. The issue can be anything that relates to any kind of crime,

for example, fraud.

It can also be something that may cause any kind of danger to

customers, or any staff members within that business/organisation.

Whistle blowers can receive some kind of protection through the

Public Interest Disclosure Act of 1998, as long as the issue that they are reporting is

deliberately trying to break the law. Tesco’s code of conduct states that they do not accept

any illegal activities within the business or its servers. If this was to happen then it would be

reported to management or the police depending on the dangers. There is a high chance

that whistle blowing was what happened when Tesco was revealed to be using horse meat.

Use of E-mail:

Most businesses have a code of conduct that restricts them when it comes to emailing

other colleges within the business itself. For Tesco, their code of conduct clearly states

that an employee must not use Tesco’s resources for their own personal gain, this relates

to e-mailing as it tells us that employees may only use e-mails if it is for business uses.

Use of the internet:

Much like Tesco, many other businesses have a code of conduct when it comes to the sort of

things that their employees are allowed to view while they are using the business’

computers and internet. Some restrictions include selling products via the

business’ internet. Again, like the code of conduct for the use of e-mail, the

use of internet also has a code of conduct which restricts employees from

using the internet for their own personal use or anything that may be illegal.

Tesco’s sponsors and charity work: http://www.tescoplc.com/index.asp?pageid=120

Help feed the people in need and help build a stronger neighbourhood: Due to the many generous customers that helped and donated to this, Tesco was able to

collect a total amount of £3.5 million during their National Food

Collection appeal that happened on the 5th and 6th of July, the

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equivalent of this was 26,000 trolleys full of food. This was Tesco’s 2nd National Food

Collection that they were in together with the food distribution charity “Fareshare”, and the

food bank charity “The Trussell Trust”.

Donations:

Every Tesco store located in the UK has a community donation budget that they use

to help the local organisations with their events. Local organisations must write to

the charity/community champion at their local store id they want to be considered

for a donation from them. Local Tesco stores receive multiple requests from other

local organisations that want to be funded and Tesco always try their best to help

these organisations. Tesco’s main aim when funding charity’s and local organisations

is to help them by providing donations and sponsorship to the charities and

organisations.

Cancer Research UK and F&F donated stock appeal: F&F clothing is associated with many Tesco stores throughout the UK and during September,

F&F worked with Cancer Research UK in order for them to run a donated appeal in Tesco

stores. There were over 300 Tesco Extra and Superstores that had

gotten involved and they delivered the appeal with support from

over 800 volunteers. Many customers were bringing in their

unwanted items so that they can donate them to Cancer Research

UK. And as a thank you from Tesco, customers were given a

voucher of £% off that can be used when customers spend £25 or

more on clothing in Tesco stores.

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As Tesco is a large worldwide business, they require a wide range of information in order for the

business to run smoothly. Some of the information they require include:

Staff/customer information

Tesco employs thousands of people and they require information from all of their staff, i.e. contact

details and personal information. It is obligatory for any business to have the contact details of an

employee as in any event whereby the employee may have gotten injured; the business may then

use their details in order to contact that particular employee’s family members. Businesses may also

need your contact details if they want to talk to you regarding a particular shift or anything else in

regard to your work, this would more likely be the case if you are an employee who may still be in

education.

Tesco sometimes also want their customers personal information, such as their address, because

Tesco are always providing their customers with offers and money off vouchers so

that their customers know that Tesco’s always thinking of them, and in order for

them to be able to give their customers some of these benefits they will require

some of their customers information.

All the information that Tesco receives are then given to the appropriate

department, for example for the staff and customer details, they are sent to the H&R

department and it is then saved in the business’ staff/customer data.

Stock information:

As Tesco is such a large business, it is important for them to be able to monitor their stock

information. Tesco buys their products in huge bulks and the stores need to be able to monitor how

much they are selling or how much they are not. If, when monitoring, the managers see that a

particular product isn’t selling as well as the others then using this information they would be able to

decide any further actions. Tesco also needs this information so that they know how much of a

particular product they need to order, if that product seems to be doing well.

Policies to ensure the safety of information:

Security: The obvious way Tesco secures everyone and everything’s information is by making

sure that all this information is only passed within the business itself. Customers and staff

have entrusted the business with their personal contact details and so Tesco has many

responsibilities when it comes to securing all this information. Tesco will also make sure that

they will only hand out someone’s information if they have a valid reason, even if it is within

the business itself. By doing this Tesco is protecting all data. Sometimes, if the information is too

personal, you will need authorisation, this allows only certain people to access information given to

the business. This ensures Tesco’s security on information.

Back up: It is very important that Tesco backs up all of their information as loss or damage of any

kind could prove to be a huge loss, financially. It is essential for any business to back up all

information as they have probably received this over many years and so if they were to lose any

data, it would be problematic when trying to recover all the lost information. Tesco has many places

so that they can back up their data on huge databases. To ensure that the information they have is

secured, Tesco also has people that backs up all their data 24/7. Because Tesco has a large amount

of information that needs to be backed up daily, it can take them up to 5 hours to complete this back

up.

Health and safety: The Computer Misuse Act 1990 is a big part of Tesco’s safety. The act ensures

that all the data that Tesco receives and have received from previous years cannot be hacked into or

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changed without permission. If in any case someone tampers with the information of

others then Tesco has many procedures that they need to follow so that they can deal

with the situation.

Organisational policies: Tesco cares a lot about its customers and so they would always try and

make sure that their customers do not face any difficulties when shopping, if for whatever reason

they do, then Tesco will always try and make it work out for the customer. For example, if a

customer has bought a faulty product then Tesco will either replace or refund that product.

Sometimes if a customer has been charged more for a product by accident then Tesco will normally

refund that customer double what they paid. Tesco’s code of conduct also states that an employee

of Tesco may not use the business’ resources for their own personal use.

Continuance plans: Continuance plans are procedures that a business will follow in an

event of a disaster so that the business may carry on running as smoothly as possible. The

reasons for these plans are so that businesses are able to try and prevent the business

from any kind of interruption that may affect the business as a whole.

Future plans and costs:

1) To promote healthy eating and having a healthier lifestyle to the public.

This would be fairly easy for Tesco as they are already so well-known

people often look at Tesco for new eating ideas. Tesco’s would have to

only spend some money on the actual advertisement so that they may

promote this in all types of media, this way they will be targeting a

much larger audience. They could also try and reduce the prices of

healthy foods so that people are more encouraged to eat this instead of

fatty, junk foods.

2) To expanding and become more established worldwide. This is something that is very time

consuming and something that would also cost a lot to achieve. Tesco

would need to spend money on buying spaces where they can then

build up Tesco stores and as this is going to be outside the UK, it can

be seen as a risk as Tesco may not be as well-known to other countries

as appose to the UK.

3) To provide young people with more opportunities of employment. For Tesco to achieve this

they will probably need to expand so that more jobs are then created or they could try and

find existing jobs within their current stores. This would require Tesco to spend more money

as firstly they would need money to build and expand their stores and they would then need

money in order to pay their employee’s.

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BIBLIOGRAPHY:

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