omnilogic group &trusto e-digital banking · mikrotik etc. with it&c hardware product...
TRANSCRIPT
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Omnilogic Group &Trusto E-Digital Banking
Trusto Technology is a part of Omnilogic Group of companies, founded in November 1992 as a private, limited liabilities company, Omnilogic is the
leading IT&C provider on the Romanian market. Omnilogic is specialized in networking and telecommunication products and solutions and has been
the main supplier for the telecom industry due to its strong partnerships with the leading vendors in the IT&C industry such as Oracle, Alcatel-Lucent
Enterprise, Mitel, Nokia, Avaya, Nice, and many others. The company was profitable from the first year and has continued to show constantly a strong
balance sheet. Trying to keep pace with the upcoming trends in the industry, Omnilogic anticipated the migration of the then current model of distributed computing
based on the personal computer, to the Data Center and real-time content distribution model. Therefore, along with the build-up of its own campus
(covering over 3 hectares and 15,000 m2 of building space), the company set-up the only 3 tier data centers in Romania within its new Otopeni
headquarters. Omnilogic released, as a premiere within the Romanian market, its first “on-demand” program named “OmniVServ”, within its regional
initiative of promoting cloud-computing in South-Eastern Europe, under the concept of “OmniVCloud”. Even if it is now extremely important for
Omnilogic, OmniVServ program is only the first step in building a coherent cloud-computing strategy for our geographical region (SE_Europe).
According to its business-plan, Omnilogic adds new products and services (infrastructure, software and business services) and all of them will be On-
Demand. The E-banking technology for financial services for the last 14 years free of problems serving online 1.000.000 users.
Technology Partners
From the very beginning in 1992, Omnilogic set-up direct strategic partnerships with the that-time, first line security and banking technology
developer. Today Omnilogic within the traditional IT hardware suppliers, Omnilogic has a partnership relationship with Oracle, HP, Dell, EMC, to
name just a few. Within the software segment, main partners are Novell, Oracle, Corel etc. Within the networking and telecom equipment
manufacturers, Omnilogic is working with ZTE, Alcatel-Lucent, Alcatel-Lucent Enterprise, Legrand, Mitel, RAD Data Communications, Edge-Core,
MikroTik etc. With IT&C hardware product prices plunging year-by-year, Omnilogic has involved itself (following a large investment in the advanced
technical education of its people) in the offering, beyond the above-related products, its efficient and reliable range of Value-Add Services, based on
a country-wide network of over 200 specialized local services partners.
Certifications
Through our services and products, we aim to help our customers and partners make the most of the opportunities that IT&C technologies bring in
order to achieve a competitive advantage. In order to meet the challenge of providing consistent, quality service, we staff each project with IT&C
specialists who have the required technical and management experience. More than that, Omnilogic provides maintenance and support services for
all parts of the delivered systems with national coverage and SLA requested. Using a services lifecycle approach, our company provides professional
services and technical expertise for all phases. These services are addressed to end-users, or to IT&C companies whereby we could be complementary
in order to offer the best end-to-end solutions.
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E-Digital Banking
Our Goals.
In our role as a service organization, we endeavor to become our
clients' banking technology financial partner providing products and
pricing that will help our clients achieve their business objectives in
the areas of transaction processing, use of credit, asset growth
through home ownership and accumulation of savings. We will also
help with long-range planning for specific banking technology goals
such as Digital banking.
Superior Accounts, Superior Services
Trusto Blockchain Bank strives to be the banking technology partner
for our clients and their families, by providing the products that meet
the needs of our client base. Our product orientation offers those
services banks and individuals, as well as assisting businesses with
financial services. In addition to measuring our products by the value
of their service, we also offer competitive 14 years of quality service.
Money is Safe.
Trusto Blockchain Bank is a robust technology by any measure. As we
continue to achieve these financial measurements of success, we
continue to grow in a manner which allows us to serve our clients.
Finally, Trusto Blockchain Bank prides itself on its role as an ethical
corporate citizen, sensitive to Blockchain issues, the environment,
and standards of conduct that make us unique and caring. Trusto
Blockchain Bank continues to develop a style we associate with small
companies rather than bureaucracies. We provide the personal touch
and extra responsiveness our clients deserve and expect while
managing our resources and conducting our business effectively.
The value proposition for our customers.
As a provider of banking technology and services security service provider and as a regulated company in the EU countries, we support banks and
outsourcing providers in achieving growth in banking even in challenging times. A broad spectrum of customer segments (leading banks in Europe),
can benefit from Trusto Banking Software. These are notably universal, retail, private and transaction banks, and BPO/BSP providers, but also FinTech
and development companies.
Technology
We support banks in implementing digital business models in the front office by expanding the Trusto Banking Software, especially in the suites close
to the front end, and by opening up the software with the Solution Suite. Modern, digital client experiences present new requirements for design,
mobility, and intuitive operation. At the same time, the integration with the Trusto core and a secure and consistent data flow need to be guaranteed.
Trusto addresses these challenges by applying new technological concepts for new developments such as the Front Suite. A new technology stack
that uses current technical possibilities is studying. It also allows for the implementation of innovative and efficient operating models. With the Trusto
Integration Layer, new architectural and technological concepts for modular integration in the Trusto Core Blockchain engineering stage.
New architectural and technological concepts
The Trusto Core is an established technology stack that, especially in the Expert Suite, provides for consistent data storage, efficient transaction
processing, individualization through parameterization and high scalability.
Support & Quality Assurance
Our commitment towards our customers continues after they have purchased our software. We aim to support our customers throughout the entire
life cycle of the software. Various measures, such as automated testing, the redefinition of processes and intensification of quality checks, are
continually being pushed forward. Practical training courses enable a tailored operation of the software geared towards the various requirements of
front office and application management staff. Our comprehensive multilingual documentation offers answers should any questions arise. If Trusto
users require further support, our three-level support process is set into action. In case the first two support levels cannot solve the query or provide
the necessary assistance, our customers can count on the third level support provided by Trusto Customer Support. Furthermore, we offer attractive
QA service packages. These focus in particular on automated testing, with which repeatable test cases can be determined and performed, including
a systematic evaluation of the results achieved.
New operating models
Additional operating models are necessary and requested to implement own solutions that differ considerably from a single-source approach,
especially in the area of front-office applications. Through the use of modern cluster solutions, a model for the operation of new applications can
allow Trusto and the operators to run an own personal solution for each customer's a dedicated infrastructure is not necessary. These new operating
models are also based on open-source components like Linux or Docker Swarm, i.e., no proprietary hardware and software need to be acquired.
Despite a high degree of individualization, the TCO thus remains low thanks to the use of mainstream hardware and license-free operating systems.
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With the resulting relief of the transaction-related systems in the Trusto Core, the operating costs can potentially be further reduced in the future.
In the area of front-office applications, greater flexibility and individualization are necessary. The standardization of interface technologies, the
consistent use of recognized open-source products and new operating models, guarantee a low TCO. Central features of the latest technology, such
as failover, scaling, isolation of data storage, software distribution, etc., reduce the complexity of operating, developing and even integrating
customized products, which leads to lower operating and project costs. Thanks to the open and independent development platform, topics like
excellent user experience or data analytics can be addressed more efficiently.
New Digital Banking Challenges
Customer authentication & data protection
• Digital document authentication
• Unique transaction identification
• Cognitive biometrics
• Fraudulent behavior detection
• Authentication methods
• Gamification & virtual reality
• Cybersecurity
Customer onboarding
• E-KYC
• Digital Application
• Digital customer feedback
• Downstream business application
• Digital payments and efficient settlement
• Blockchain & distributed ledger
• Straight through processing & automation
• Wealth management
• Enabling third-party services like e-
commerce website to integrate with HBL's
systems.
• Lead management and tracking
Data Analytics, algorithms & artificial intelligence
• Customer insights
• Data-driven credit assessment in real time
• Bots & robot-advisory
• Regulatory technology
Automated regulatory reporting
• Integrated Basel compliance
• Information security
• AML Checks
Customer authentication & data protection
In the digital age, customer identity has become the most precious
value, and customers have an intrinsic trust that companies will
protect their data. Customers are already demonstrating confidence
by giving companies their personal information, from names and
addresses to bank and account details – but for the businesses
involved, this can be both a blessing and a curse. This data drives
competitive new sales and service channels as well as improved
customer experience, and it can benefit both customer and company
in equal measure. A company's reputation, however, can be tarnished
in one fell swoop with a loss of security and trust, which can damage
a business irrevocably. Open banking: the data revolution begins with
data security at the top of the global technology agenda, new EU
guidelines on open banking are of real interest. The new rules require
banks to share their customers’ financial information with other
authorized providers, meaning banks can no longer prevent FinTech’s
from acting on behalf of account holders and using their data for this
purpose – as long as they meet the requirements for strong customer
authentication. Consistent databases through effective data
management guarantee the smooth operation of the systems; this is
where our core competence lies. We make a measurable contribution
to cost and project efficiency. On top of that, we support our
customers in guaranteeing and optimizing the operation of the
software throughout its entire life cycle, for example in acquisitions
or sales, mergers, reorganizations or platform changes.
Customer onboarding
Among the many blockchain use cases in software labs today, CLM
and KYC provide one of the most pragmatic scenarios to realize
blockchain's benefits, such as increased security, collaboration, and
cost savings. Banks spend billions of dollars managing due diligence
compliance with new and existing customers against evolving KYC
regulations designed to curb regulatory risk, terrorist financing, and
money laundering. Blockchain can help financial institutions share
this burden and eliminate duplicate efforts by vetting customers in a
shared distributed ledger. The Trusto Technology Blockchain
Innovation Kit provides a safe, non-invasive way for Trusto
Technology clients to integrate their Trusto Technology onboarding
software and Blockchain, any of the predominant blockchain
technologies. This allows clients to see how Trusto Technology can
contribute KYC and CLM data sets to Blockchain and receive verified
data blocks back into their Trusto Technology-driven processes. The
kit comes with a predefined Smart Contract that governs how clients
can read from and write to the blockchain. In the future, banks may
collaborate on blockchain with shared access to the most up-to-date
customer KYC records while jointly verifying any changes to the data
over time. With advanced cryptography, data immutability, and
transparency, blockchain reassures banks that the records are secure,
consistent, and accurate, even in an open environment used by
competitors. A permission blockchain would give member institutions
control over who ultimately can access the blockchain network and
give their clients control over which institutions can access their data. By bringing blockchain together with digital process automation
(DPA), Trusto Technology will enable organizations to realize
blockchain's true potential by augmenting the power of distributed
ledger and smart contract capabilities. This provides an effective way
to extend their enterprise applications beyond traditional boundaries
and into the distributed ecosystem that blockchain enables. As the
leader in DPA, Trusto Technology today powers end-to-end business
processes for the largest and most complex companies in the world
across financial services, healthcare, insurance, communications,
high tech, and more. Trusto Technology CLM and Trusto Technology KYC provide large
complex financial institutions with predefined industry best practices,
global coverage of KYC regulatory rules, and out-of-the-box
functionality for onboarding and KYC. Trusto Technology is the only
vendor that provides cross line-of-business (institutional, wealth to
consumer) and globally scalable CLM and KYC applications with
inherent digital process automation, KYC rules, processes, case
management, AI, and robotics. These industry-leading applications
can be deployed at the world's largest institutions in as little as three
months to speed time to revenue and ensure compliance.
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Solution
Trusto provided the E-Digital bank with a platform for frictionless digital account opening for the last 14 years with his partners. The Trusto E-Digital
bank platform enables financial institutions to acquire more customers through a more comfortable, faster experience and increase throughput and
revenue by improving efficiency with end-to-end digital expertise.
Omnichannel Experience
By implementing the Trusto platform, the bank is now able to seamlessly onboard clients across mobile, desktop, and call center. Trusto delivered
not just a form but a digital experience for all parties, complete with assisted selling. Relationship managers gained access to partially completed
applications and could follow up with clients, completing their applications side by side with them and answering any questions. They could also pre-
fill an application with the client’s information and send it to the client to digitally sign or upload required documents.
Downstream business application
Customers Are the New Focus regardless of their size, profitability
and growing demand that banks focus on serving customers at the
right time, with the right level of service and at the right cost. Several
factors are driving this customer focus. Number one, today's
customers expect personalized pricing and portfolio mixes. Banks that
can't deliver will suffer reduced profitability. While banks, by default,
sell every product to every customer, digital banking allows
customization, providing the data and analytics capabilities needed to
examine each customer's profitability and offer individualized or
segmented products and pricing. Second, churn is occurring more
frequently than ever. Many customers choose — and switch — banks
based on convenience and quality of service rather than on product
and service features. In some countries, government regulations are
encouraging new mix. In the UK, where banking rules made it difficult
for customers to switch providers, the enactment of new regulations
now makes it easy for customers to change banks and even take their
account numbers with them. Additionally,
with non-bank entrants firmly established in the payments and
lending areas, these lucrative lines are at higher risk for attrition. The
growth of Quicken mortgages is an outstanding example. (For more
on banking's new customer-centric shift, read the upcoming second
installment in our series, "It's All About Customers.") And lastly,
customers expect to experience banking without boundaries, just as
they do in retail and other industries. What matters most to them is
how they experience the bank's brand, regardless of the channel. To
provide the cohesive, cross-channel experience, banks need to take a
holistic approach. Digital banking scales and succeeds when it's
approached from a broad point of view that allows for increased
customer satisfaction and informed cross-selling and up-selling.
Although an enterprise-wide digital strategy is necessary, banks can
successfully implement digital banking in localized ways, for specific
lines of business, departments or divisions. An evolving approach that
occurs over time can help banks avoid the necessity of change
management exercises that can disrupt operating models.
Digital Technology: Seven Strategic Areas to be Consider
The technologies required for a digital banking implementation fall
into seven discrete areas of strategy around the emerging:
1. Infrastructure: Few banks have the integrated support in place to
enable the seamless retrieval, storage, and distribution of
information and data, both up- and downstream. Cloud technologies
lend themselves to digital innovation with their security, reliability,
and elasticity. The cloud can also serve as a flexible integration layer,
accommodating off- and on-premise applications that need to be
integrated into the digital architecture, as well as digital app delivery.
2. Data: Precise information is the key to understanding bank
customers and creating unique digital personas for simple
interactions. Financial instruments and transaction processing,
however, typically involve the exchange of large volumes of data from
multiple sources. It's a mammoth task: data management
accounts for 92% of the cost of the financial services business,
according to estimates. Digital banking requires a new set of plans
and policies to control, protect and enhance the value of data and
Information assets. This effort includes reference architecture
components of a master data management (MDM) strategy, unified
information delivery (reporting) and information integration. Global
data semantics include industry-standard data models like IFX/FDSM,
as well as the definition of supporting processes and structures,
including data governance, data quality, and data organization.
3. Content: An enterprise content management roadmap for digital
banking includes storage, management, workflow, process,
integration, BI, analytics, reporting, information architecture meta-
model, content type, and lifecycle and syndication methodology. It
also includes consolidation, migration and a search strategy, product
evaluations and adoption strategies.
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4. Business process: Process components include a service
orientation, governance, technology adoption, process orchestration,
tuning and optimization, rules engine adoption and enterprise service
bus adoption.
5. Analytics: Analytics capabilities include multi-dimensional analysis
by geography, customer type, product, traffic source, channel,
campaign, Web page, scenario, IVR path, and speech to text. They
also include data, Web site, and real-time content analysis, user
profiling and segmentation, campaign optimization, time and path
correlation, frequency and monetary analysis. Also notable is the
ability to track customer behavior to correlate with revenue-driving
activities and nurture cross-selling opportunities.
6. Social and mobile: Information must be accessible from anywhere
and from any cellular form factor. Other vital components include
social media and collaboration for external client-facing business
applications and internal productivity improvements, gamification for
customer engagements, and the digital app store as a one-stop shop
for mobile business applications, authentication, and access security.
7. User experience: A consistent user experience needs to be used
across all significant interaction touch points. Other key factors
include information architecture, personas, wireframes, screen flows
(process UI), visual design, interactive mockups, campaign
management, branding, search engine optimization, user experience
and session management, responsive Web design, usability,
prototyping, and UI technology
Data Analytics, algorithms & artificial intelligence
In recent years, if Artificial Intelligence has impacted one industry more than any other, it's the Banking industry. For organizations working in the
banking industry, it has become increasingly crucial to keep up with competition and increase their standing as an innovative company. The following
graphic shows reasons for its widespread adoption in Banking & Financial Services. Artificial intelligence has several applications in the banking
industry. Here are five critical applications of artificial intelligence in the Banking industry that will revolutionize the industry in the next five years.
AML Pattern Detection
Anti-money laundering (AML) refers to a set of procedures, laws or regulations designed to stop the practice of generating income through illegal
actions. In most cases, money launderers hide their actions through a series of steps that make it look like money that came from illegal or unethical
sources are earned legitimately.
Most of the major banks across the globe are shifting from rule-based software systems to artificial intelligence-based systems which are more robust
and intelligent to the anti-money laundering patterns. Over the coming years, these systems are only set to become more and more accurate and
fast with the continuous innovations and improvements in the field of artificial intelligence.
Chatbots
Chatbots are artificial intelligence based automated chat systems which simulate human chats without any human interventions. They work by
identifying the context and emotions in the text chat by the human end user and respond to them with the most appropriate reply. With time, these
chatbots collect a massive amount of data for the behavior and habits of the user and learn the practice of user which helps to adapts to the needs
and moods of the end user. Chatbots are already being extensively used in the banking industry to revolutionize the customer relationship
management at the personal level.
Algorithmic trading
Plenty of Hedge funds across the globe are using high-end systems to deploy artificial intelligence models which learn by taking input from several
sources of variation in financial markets and sentiments about the entity to make investment decisions on the fly. Reports claim that more than 70%
of the trading today is carried out by automated artificial intelligence systems. Most of these hedge funds follow different strategies for making high-
frequency traders (HFTs) as soon as they identify a trading opportunity based on the inputs
Fraud detection
Fraud detection is one of the fields which has received a massive boost in providing accurate and superior results with the intervention of artificial
intelligence. It's one of the critical areas in the banking sector where artificial intelligence systems have excelled the most. Starting from the early
example of successful implementation of data analysis techniques in the banking industry is a deployment of sophisticated deep learning based
artificial intelligence systems today, fraud detection has come a long way and is expected to further grow in coming years.
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Customer recommendations
Recommendation engines are a vital contribution of artificial intelligence in the banking sector is based on using the data from the past about users
and various inputs from a bank like credit card plans, investment strategies, funds, etc. to make the most appropriate recommendation to the user
based on their preferences and the users' history. Recommendation engines have been very successful and a key component in revenue growth
accomplished by major banks in recent times. With Big Data and faster computations, machines coupled with accurate artificial intelligence
algorithms are set to play a significant role in how recommendations are made in the banking sector. For further reading on recommendation engines,
you can refer to the complete guide of how recommendation engines work.
How can small banks make the most of AI?
In several of our conversations with executives of smaller banks like Blockchain banks in the US, it became very apparent that they were seeking a
differentiator in their intense competition with the larger banks. Big banks are using cutting-edge artificial intelligence techniques by using in-house
teams of Data Scientists and Quants for risk assessment, financial analysis, portfolio management, credit approval process, KYC & anti-money
laundering systems. On the other hand, small banks can use AI for achieving operational efficiency and better customer interactions.
Some of the several applications of AI that smaller banks can benefit from are:
• Better Customer interaction using catboats
• Accurate recommendations using Recommendation engines
• Fraud detection using machine learning algorithms
In conclusion, it is evident that AI is here to stay, and is impacting a large number of industries, Banking is an early adopter of this trend. This trend
is likely to grow exponentially in the future. Companies that embrace this trend are likely to be winners over the next ten years.
Automated regulatory reporting
Many banks initially responded to the punitive regulatory
environment with quick-fix remediation programs involving new
controls and a flurry of hiring. Over time, however, a more considered
approach to regulatory compliance has emerged, with banks defining
comprehensive compliance risk taxonomies that they can use to
scope and inform target operating models. These changes mark the
beginning of a compliance transformation across the industry—
accompanied, unfortunately, by spiraling costs and pressure on
human resources.
Digitization, the final stage in the transformation process, has the
potential to create a step change in compliance operations. The
catalyst is the emergence of smart technologies, which offer
significant performance improvements and the ability to mimic
human capabilities such as learning, language use, and decision
making.
Smart technologies have multiple potential applications in the
context of compliance, from support for relatively routine tasks in
client onboarding to analysis of unstructured data sets—for example,
concerning money laundering. Across the board, these technologies
offer a route to significant efficiency gains and can help employees
work more effectively.
Developing a compliance target for operating model
The starting point in building a cutting-edge compliance framework is to establish a taxonomy that describes and classifies critical areas of risk. Such
a taxonomy is also a prerequisite for defining the scope of a target operating model. The six most relevant types of compliance risks related to
financial crime and conduct.
Money Laundering and Terrorism Financing.
Disguising the source of the proceeds of crime and handling funds relating to terrorist funding
Sanctions and Embargoes.
The involvement of customers or employees in bribery, corruption, and (in some cases) fraud.
Market Conduct.
Relating to global and local rules in dealings with securities (such as insider trading or market manipulation)
Customer Conduct.
Concerning product suitability, cross-border business, transparency obligations, and resolution of client-related conflicts of interest.
Culture and Ethics.
Trusto corporate culture to promote ethical business behavior In addition to handling these types of risk, the compliance function encompasses
regulatory compliance, which requires a detailed understanding of global and local rules and the authority to assign responsibilities to relevant
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internal departments. A comprehensively defined risk taxonomy puts banks in a position to redesign the compliance target operating model, thereby
clarifying roles and responsibilities and creating a more standardized and reliable compliance infrastructure. An optimized target operating model
comprises five key elements: a compliance strategy, governance and organization, compliance risk management, a people strategy, and a policy
framework. Software updates in the production environment, as well as a specific quota of advisory and support services for ad hoc orders. We
regard application management as a central knowledge and experience base that we consistently integrate into our software development. We also
make this know-how available to our partners that operate the Trusto Banking Software for other banks. The services provided by application
management enable efficient use and the highest possible performance of the Trusto platform, whether it is operated by Trusto or by one of its
experienced partners. Moreover, we provide advice and assistance to our customers when it comes to creating implementation concepts for the
efficient introduction of options, or if they need to purchase additional software components.
Five suites for Smarter Banking
The Trusto Banking Software is divided into five suites addressing the five different stakeholder groups. The Expert Suite is the real backbone of the
Trusto Banking Software for achieving high-performance industrialization and digitalization and ensuring 24/7 operation in straight-through
processing (STP) and real time. All other suites tie in with the Expert Suite, for example, the client-oriented Channel Suite and Front Suite. While the
Channel Suite provides a self-service area for bank clients, from mobile banking and e-banking through to ATM self-service features, the Front Suite
actively supports the client advisors‚ for work processes. As its name suggests, the Management Suite constitutes the information and management
center for the bank management. The Solution Suite represents the link between customized and third-party solutions and the individual suites.
Trusto Channel Suite
With the Trusto Channel Suite, we directly focus on the channels to
the end clients of the banks. The Channel Suite primarily deals with
the self-service of banking services. A consistent user experience
across the various channels is paramount for this. The Trusto Channel
Suite is being expanded and developed on an ongoing basis. We
consider the continuously increasing demands of end clients in
mobile banking and electronic banking, and support innovations in
the area of ATMs. In the areas of external asset management and the
repositioning of our customer banks in the branch business, we also
offer attractive solutions which enable banks to differentiate
themselves on the market with modern information and
communication technologies.
Trusto Front Suite
The Trusto Front Suite has been developed for advisors and supports them in their overall daily sales activities. With the modular, role-based and
process-controlled Advisor Workbench, advisors maintain an overview of their portfolio
and all vital information about their clients, can initiate advisory processes and perform these efficiently while being supported by the system. The
Trusto Front Suite is both the starting point and focus of all vital advisory and distribution processes, from partner and client management (client
onboarding) to product management, as well as entire advisory procedures for investments, financing, pension provision, etc. The Front Suite
supports the latest desktop and tablet UI technologies and thus enables unique user experiences in the interactive advisory discussions.
Trusto Management Suite
The Trusto Management Suite addresses needs in the areas of integrated bank management, risk, distribution, financing and controlling, as well as
compliance. The Management Suite is thus the comprehensive instrument for bank and risk management. It bundles analyses, reports and the control
channels for the bank. Furthermore, its functionality covers the ever-increasing compliance requirements in the banking sector.
Trusto Expert Suite
The Trusto Expert Suite is the workplace above all for the middle and back office as well as for our BPO partners. It is and remains the backbone of
the Trusto Banking Software and comprises the known expert modules. The modular structure of the Trusto Expert Suite covers all modules, from
payment transactions, financing, investment and portfolio management to client and advisory modules. The parameter table process management
guarantees the banks an efficient and individual integration. The focal point of the Trusto Expert Suite lies in the quick and comprehensive processing
of all business cases and the unrestricted, role-based access to all data.
Trusto Solution Suite
The Trusto Solution Suite makes the Trusto ecosystem more accessible to customers, partners and third-party providers. It incorporates the openness
of the Trusto Banking Software and its solutions. In times of ever faster change, innovation and agility after qualities. To be able to satisfy these needs
better, the Trusto Solution Suite is being designed and further developed on an ongoing basis in close cooperation with key players in the Trusto
ecosystem. Digitalized and industrialized banking will be possible in the future if solutions are built and operated to be compatible with XaaS. The
pg. 8
five Solution Suite product groups target our different stakeholders, who all have specific needs and requirements, from individual developments via
Solution Integration and Business Process Integration to quality assurance and high-performance, cost-effective operation.
Focal points in product development
The five suites with their product groups point the way along which we further develop the Trusto Banking Software. Many product groups are
already available, notably in the Expert Suite and the Channel Suite, while the other suites are still being developed. Between 2019 and 2020, we will
invest a total of around 8.7 million EUR to provide our customers with efficient and innovative functionalities and banking infrastructure that allow
them to position themselves in the market optimally. The further development of the Channel Suite and the Front Suite offer new possibilities for a
distinctive client experience, for interaction with the bank client, but also for process automation. The expansion of the Management Suite allows
the banks to implement new compliance requirements efficiently and facilitates integrated bank management. In the Expert Suite, we continue to
work on process optimization and automation. The Solution Suite provides flexibility for fast, customized solutions.
In the further development of the Trusto Banking Software, we are guided by the following objectives:
-Our product is the leading stable, flexible and easy-to model banking software with the best total cost of ownership compared with
competitors.
-The Trusto Banking Software is an integrated standard product which is open for the integration of third-party systems and the
development of customized solutions custom development) via defined Integration & Business Services. We thereby ensure end-to-end
banking and remain flexible so that we can play an active role in the dynamic developments of digitalization and industrialization.
- Our product offers customers and business process outsourcing provider’s measurable quantitative and qualitative added value. This is
maximized through a carefully selected and actively maintained partner ecosystem.
- The Trusto Banking Software uses state-of-the-art technology. It supports new, evolving operating models of the banks and BPO providers
and optimally covers the requirements of mobility and contemporary user experience.
Services
Know-how and experience are vital factors for successful IT projects. Offering a wide range of services, Trusto enables banks, BPO providers and
implementation partners to tap into the internal know-how and decades of experience in project planning, project realization, implementation and
operation of the Trusto Banking Software. This saves time and minimizes project risks.
Consulting & Academy
The Trusto Consulting, Account System Engineering (ASE)and Academy teams combine know-how and practical experience concerning the Trusto
Banking Software. If effectiveness and efficiency are important to the client, no doubt the client will draw on our network of pooled resources.
Optimized use of software to the advantage of the customers. Thanks to their close cooperation with the Development department, frequent contact
with financial institutions and profound knowledge of the Trusto Banking Software and the operation of the required hardware and middleware, our
specialists can ensure an optimal software implementation for the customers, meeting their requirements without compromise. The professionals
in our teams have expert knowledge of the banking environment and the technical basics. They quickly grasp the problems, work out the best
solutions possible and offer support in the following five areas, either as part of an individual mandate or as a general contractor: analyses, studies,
consulting, implementations and training.
Trusto Chanel Suite
Banking Systems Features
• ATM Management
• Brokerage
• Compliance Management
• Core Banking
• Credit Card Management
• Credit Union
• Investment Banking
• Lending Management Multi-Branch
• Offshore Management
• Online Banking
• Private Banking
• Retail Banking
• Risk Management
• Securities Management
• Teller Operations
• Transaction Monitoring
With the Trusto Channel Suite, we directly focus on the channels to the end clients of the banks. The Channel Suite primarily deals with the self-
service of banking services. A consistent user experience across the various channels is paramount for this. The Trusto Channel Suite is being
expanded on an ongoing basis. We consider the continuously increasing demands of end clients in mobile banking and electronic banking, and support
innovations in the area of ATMs. In the areas of external asset management and the repositioning of our customer banks in the branch business, we
also offer attractive solutions which enable banks to differentiate themselves on the market with modern information and communication
technologies.
E-Digital Banking
With the Trusto E-Banking application, private and business clients are provided with a modern and high-performance solution that is optimized for
desktop and tablet display. In the Trusto E-Banking application, account, balance and posting queries are made, and payments are entered and
processed. Thanks to options for analyzing expenditure, household budgets or future account transactions, clients have an up-to-date and clear
presentation of their financial situation at all times. The economic circumstances can be broken down according to currencies, countries or securities
types. The asset overviews here correspond to those of the client advisor in the Portfolio Management System. Furthermore, stock exchange orders
can be entered, executed, queried and processed through straight-through processing (STP) in the E-Banking application. Electronic Archive and
Secure Mail are further modules for secure communication with the bank. Whether from the Payment Transactions or Stock Exchange application,
pg. 9
Trusto accepts the orders and additional processes them in real time. The numerous partnerships enable a flexible choice of authentication and
transaction signing procedures such as text message/ mTAN, Crontosign, Smartcard, Kobil AST or MobileID. All information and processing jobs in
the E-Banking application occur in real time, and all data is directly stored in the central database. These results are in advantages regarding data
consistency and lower operating costs.
The new generation of Trusto E-Digital Banking
The distinguishing feature of the new Trusto E-Banking solution is its
modern, user-oriented interface, which has shorter navigation paths
and an attractive design. It provides bank clients with extensive
functionalities, from the latest payment transaction entry methods to
the topics of investments, financing and cards, as well as self-service
and product openings, and specific functions for business clients,
investment clients and external asset managers. The progressive
digitalization of society means that e-banking channels are becoming
increasingly important. The excellent user experience of the new
Trusto e-banking solution is optimized for new tablets and desktop
devices. Native smartphone apps (Trusto Mobile Banking) are also
available in iOS and Android for small screens. Shorter navigation
paths, user-friendly design and a wide selection of functionalities
make this the leading e-banking solution on the market for bank
clients. Thought-out responsiveness for tablets and desktop
computers is more than just a technically adjusted display on the
corresponding screen. Real responsiveness means that bank clients
can see context-dependent, relevant data at a glance at any time. A
wide selection of authentication mechanisms provides bank clients
with secure access to their data in real time at all times.
Implementation of E-Digital Banking
The general contractor offer of Trusto Services for the implementation of the new e-banking solution at a fixed price with guaranteed milestones and
deadlines means a ready-to-use implementation from one source. Whether the E-Banking application with or without Mobile Banking and the PFM
solution, we take care of the project planning, the detailed conceptual work including documentation, tests, and training, according to the
requirements and wishes of the customer.
E-Digital Mobile Banking
The Trusto Mobile Banking app has been designed for all bank clients who wish to access their bank and asset information (account, custody account,
portfolio) independently and at any time. Complete payment transaction and stock exchange functionalities are available. The app enables the
ordering of documents and ensures a direct connection to a client advisor via Secure Mail. As a matter of course, a comfortable document scanner
for inpayment slips is available.
Additionally, functionalities of the personal finance assistant (PFM) are integrated for analyzing the income and expenditure of mobile banking end
users. The Mobile Banking app is available as a native app on Android and iOS. Implementation of Personal Finance Management (PFM) In addition
to the purchase of our newest generation e-banking version and our Mobile Banking app, Personal Finance Management can also be acquired in the
same general contractor mandate from Trusto Services. We guarantee a streamlined implementation project at a fixed price, with set milestones
and deadlines, a threefold digital competitive advantage.
Implementation of Mobile Digital Banking
The application of the Mobile Banking app can be obtained as a general contractor mandate from Trusto Services. Provided that the customer already
has our e-banking solution or is considering acquiring it, it is also possible to receive the Mobile Banking functionality ready to use. In the general
contractor mandate, we guarantee an implementation project from one source at a fixed
price and with binding deadlines, simply smarter banking.
Branch & ATM Teller
The Trusto Teller application enables banks to serve their clients in the branch efficiently. Various client needs are covered here: Deposits and
disbursements to/from an account in EUn francs or foreign currencies, cash exchange in foreign currencies, precious metals, coins, a collection of
cheques, coupons, securities and the cash deposit for subscribed medium-term notes.
Trusto enables the creation of client and bank documents including the barcode on a laser printer for the ultimate fully-automated archiving of
documents via document scanning. Furthermore, different types of automated teller safes can be controlled. The Teller application also contains
auxiliary functions which enable control activities in operation.
To guarantee a maximum level of security the most critical business cases are also available in critical situations thanks to the integrated offline
operating mode.
ATM
The ATM application enables the operation of ATMs with the Trusto application. Processes carried out at the ATM run entirely in the Trusto Banking
Software, except the PIN check and the authorization of third-party bank withdrawals. The application processes services for cards issued by the bank
and third-party cards, like withdrawals, deposits and account transfers. At the same time, it is possible to query and monitor the ATMs. The cashing-
up is also performed with the management functions. The application supports the withdrawal of foreign currencies and the management of so-
called multi-accounts. In the process, a multitude of accounts can be assigned to a card, and individual authorizations can be defined per account.
Independent Investment Advisory
pg. 10
External asset managers work with Trusto directly or via the E-Banking application. For this purpose, they have various additional functions tailored
to their needs at their disposal. The functionalities include, for example, the entry of aggregated stock exchange orders or the search for all managed
clients who hold the specific security in their custody account.
Business Banking
The Trusto application puts banks in a position to offer their demanding business clients competitive payment transactions and cash management.
The support of this vital client segment is gaining in significance, in particular also in international competition. The procedure includes the processing
of electronically submitted payment files, client cash reporting in line with market requirements, as well as the support of clients with several bank
accounts (multi-banking). Requirements-based business connectivity solutions complete the offer for providing the electronic channels and interfaces
to the bank as a connection of third-party ERP and business software solutions, as well as the support of current formats and standards, e.g., EBICS.
Trusto Front Digital Suite
The Trusto Front Suite has been developed for advisors and supports
them in their overall daily sales activities. With the role-based and
process-controlled Advisor Workbench, advisors maintain an
overview of their portfolio and all information about their clients, can
initiate advisory processes and perform these efficiently while being
supported by the system. The necessary Front Suite modules will be
available in 2017 and will gradually have to be extended. Depending
on the banks' requirements, the Trusto Front-end applications or
request and the suite can be extended as both the starting point and
the focus of all vital advisory and distribution processes from partner
and client management (client onboarding) to product management,
as well as entire advisory procedures for investments, financing,
pension provision, etc. The Front Suite supports the latest desktop UI
technologies and thus enables unique user experiences in the
interactive advisory discussions. With the modularly structured
Front Suite, the highly variable requirements of the banks for a
consultative solution can be useful. Via the Solution Suite, and with a
similar service offer, Trusto additionally offers customized solutions
for banks that would like to connect advisory and investment
solutions accessible on the market or supplement or replace managed
processes of third-party providers.
Advisor Workbench
Advisors start their daily activity here. Depending on their role, all necessary information about clients, products and pending tasks is available to
them at a glance. The respective advisory processes can be launched from the Advisor Workbench.
The Trusto Front Suite supports the advisor with efficiently managed processes. The advisor can use these during client onboarding when opening
and modifying bank products, as well as when entering and changing payments and stock exchange orders. The Workplace module of the Trusto
Front Suite can be implemented in the general contractor mandate from one source with Trusto Services. Advisory solutions can then be additionally
integrated to adapt them to the individual needs. On request, Trusto Services takes over the project planning, conception, installation, and
configuration, as well as testing and transition into operation.
Trusto Management Digital Suite
The Trusto Management Suite addresses need in the area of integrated bank management such as financing, risk management, compliance, and
legal reporting. The Management Suite is thus the complete instrument for bank and risk management. It pools analyses and reports and also, its
functionality covers the ever-increasing compliance requirements in the banking sector.
Financial Accounting
The balance sheet and profit and loss account are available daily online. For the balance sheet and profit and loss account, various evaluations can
be created periodically (daily, monthly). Thanks to a daily cut-off concept, several balance sheet months can be kept open in parallel. Using recurring
events, the evaluations for the balance sheet and profit and loss account can be subscribed for the time of the final balance sheet month-end. In
addition to the balance sheet and profit and loss account, a turnover balance sheet and an average balance sheet are available. The balance sheet
and profit and loss account can be corrected manually. These changes are documented to make them auditable. Several balance sheet structures
can be entered in parallel with accounts/items, some of which are contained only in one structure or in all balance sheet structures with the
corresponding profit determination per balance sheet/ profit and loss account structure.
pg. 11
Trusto Control
Trusto Control consists of the modules Net Cash Flow, Overhead Costs
and Profitability. The Trusto Control, Net Cash Flow option calculates
the liquidity-relevant inflows and outflows of business volume, client
assets, client receivables and off-balance sheet items of a bank over
a defined period. It provides information about whether the business
volume has increased or decreased on both the assets and liabilities
side of the balance sheet and where precisely the inflows and
outflows occurred. It not only supports the bank in the fulfillment of
regulatory requirements but also delivers essential vital figures for
strategic management to the bank management. The calculated
values can also be targeted for personnel management. As part of a
pilot project, Trusto Services is currently developing solutions for the
consistent determination of overhead costs and profitability. On this
basis, we offer interested banks customized services solutions for
effective bank management. The Overhead Costs module maps
the expenses of a bank proportionally. The functionality provides
information about where real values have been incurred and who is
responsible for the costs. Through individual postings from central
and subsidiary ledgers, internal cost allocations and cost
apportionment of overhead costs, the bank can distribute the
incurred expenses over the various organizational units and cost
centers. The result is cost transparency for the bank in the form of a
cost distribution sheet and cost type/cost center accounting.
Implementation of net cash flow, profitability and overhead costs
Trusto Services offers support in the application of Trusto Control.
Our specialists assist customers during the deployment and organize
the available large amounts of data in our DWH framework according
to their needs. Big data key figures are not empty marketing shells for
us, but rather specific tools to enable customers to make their
business even more successful.
The Profitability module determines the key figures of the
contribution margin accounting required for the statement of a
bank's profit or loss at the client, product and organizational unit
level. On the income side, both income from interest-bearing
transactions (including interest margin calculation) and fees and
commissions are considered. On the expenditure side, the
corresponding interest and commission expenditure, as well as the
incurred costs, are considered. This module is the basis of a multi-
level contribution margin accounting. Thanks to high variability in the
organization of critical figures while considering the individuality of
the bank, it can be optimally served with a tailor-made solution. With
this module, the bank obtains the result of both a calculation of client
and product profitability and a profit center accounting.
Risk & Compliance
The extensive risk management and simulation include the elements of Asset & Liability Management (ALM), own securities management and
liquidity management, as well as the loan portfolio for an entire bank. Regarding risk control, Trusto currently draws on various third-party solutions
via interfaces. The compliance managers are informed promptly, and in consolidated and compressed form, about critical processes within the bank
detected, and undesired and high-risk for client relationships and money laundering activities are identified and prevented in time with the possibility
to observe progress in the detection and dissolving of processes that do not conform with compliance, as well as the effectiveness of the elimination
and prevention measures taken. By comparing client relationships with entries in the embargo, sanction, and PEP lists, as well as utilizing risk-based
profiling, and peer group and link analyses, suspicious financial transactions and client behavior it can be analyzed continuously.
Compliance Framework
The Trusto Compliance Framework service package of Trusto Services shows where problems lie. Together with the customer, a tailor-made concept
for the implementation of cleanup jobs within the customer's client master data is developed, and possible enrichment and migration scenarios are
checked. Using a detailed plan of measures, the identified optimization plans can be implemented transparently. Compliance control also covers the
detection and prevention of internal and external misuse and fraud by continuously analyzing appropriate indicia for their compliance conformity
and presenting them in compressed form. The highest possible transparency, traceability, and accuracy of the investigations and reports through
optimized detection rates and minimized wrong detections are paramount here to guarantee smooth compliance processes within the bank.
Consolidated and detailed reporting enables the managers responsible for getting comprehensive information and to make optimized decisions in
real time.
pg. 12
Trusto Blockchain Ecosystem
Trusto Private Blockchain
Trusto Private Blockchain technology allows multiple ledgers to
coexist on one blockchain. TSC Smart Assets management allows
users to create a system which can represent any asset (e.g. currency,
vouchers, gifts certificates, bonds).
Trusto Public Blockchain
Trusto Public Blockchain originally blocks chain, is a growing list of
records, called blocks, which are linked using cryptography. Each
block contains a cryptographic hash of the previous block, a
timestamp, and transaction data (generally represented as a Merkle
tree root hash. By design embedded with the smart contract Zero
Knowledge Coding, a blockchain is resistant to modification of the
data. It is "an open, distributed ledger that can record transactions
between two parties efficiently and in a verifiable and permanent
way". For use as a distributed ledger, a blockchain is typically
managed by a peer-to-peer network collectively adhering to a
protocol for inter-node communication and validating new blocks.
Once recorded, the data in any given block cannot be altered
retroactively without alteration of all subsequent blocks, which
requires a consensus of the network majority. Although blockchain
records are not unalterable, blockchains considered secure by design
and exemplify a distributed computing system with high Byzantine
fault tolerance. Decentralized consensus has therefore been claimed
with a blockchain
Trusto Smart Contract ZKC
Trusto Smart Contract ZKC (Zero-Knowledge Coding) implements
multisig (short for multi-signature) technology on its platform.
Specifically, Trusto implements multisignature, signatories must sign
a transaction before it can be broadcast onto the blockchain. Trusto
Smart Contract ZKC multisignature works by making a contract on the
chain so that the accounts have full transaction privileges over the
account that has been turned into a multi-signature account. Since
the contract metadata is on the chain, it can easily be updated by
adding or subtracting additional signers given that the required
number of parties agrees on it.
Trusto Eco-Symbiotic its combine blockchain technology-based and smart contract developing products in a logical way between private and public
blockchain and smart contracts ledgers for use for Fin-Tech-capital markets. Trusto product provides a simple interface for specifying the terms and
conditions when issuing smart securities, as well as integration with market data feeds. Smart securities are self-enforcing, self-executing smart
contracts that reduce the time and cost of managing assets and transactions with traditional systems of Core-banking.
Trusto System Zero Knowledge Coding SDK Smart Contract:
Available System Payables payment formats can be used.
System and manual checks/ Printed payment format for regularly scheduled payments.
¬Wire transfers/ transaction that System initiates through System bank. Printed remittance advice is the only format available for paying by wire.
¬Electronic funds transfer /(EFT) and automated clearinghouse (ACH) payments/
Drafts/ Internationally accepted printed and electronic payment format that adheres to a specific maturity date agreement between the buyer and
vendor.
¬ Giros / Printed and electronic payment format primarily used in the Netherlands and Singapore for regularly scheduled payments.
¬ Letters of Credit-Smart Contract / Electronic payment format for scheduled payments that are supported by a signed agreement between System,
and T-System -Bank, and System vendor.
¬ Direct debits/ Payment method in which the buyer and vendor create a contract that enables the vendor to collect an amount due for specific
goods or services directly from the buyer's bank through EFT
pg. 13
T R U S T O