Helping Organizations Do What They Do Best, Even Better

Our strategic offshore engagement offerings

emphasize collaboration, empowerment, and

automation so you can implement, operate,

and innovate better than ever before.

SAP Offshore Delivery Model

A Complete Package

for all the support

needs of your SAP

System

Delivery Partner

Production support

Functional and Technical sup-port

Basis support

Application Enhancements

Performance tuning

Authorization and Audit ser-vices

Research and Impact Analysis

Migration and Upgrade support

Support across various time zones

Independent Validation services

Constant production health monitoring

Offshore Support for

A model to keep up the true cost of

support and its effect on your bottom line

Organizations often feel imbalance between competing demands. For example, lines of business

want to quickly leverage the latest technology to augment existing capabilities and support inno-

vation, leading to constant requests for new functionality to address current business challeng-

es. On the other hand, the finance department wants to save money and increase efficiency,

resulting in never-ending efforts to minimize IT budgets. Caught in the middle of this perpetual

tug of war, IT has learned an important lesson: Find new ways to do more with less.

At Maple ITES, we’ve designed an approach to technical support that empowers IT to do it all –

from increasing efficiency and shrinking the cost of daily operations to aligning IT initiatives with

business goals and driving innovation. We provide direct support through expert consultants for

all of your software initiatives – engaging with you to address your needs, coordinate the deliv-

ery of services, and help ensure positive technical and business outcomes.

Today, we have well-established offshore de-

velopment center consisting of 30+ consult-

ants from different areas of SAP who make

this as complete solution desk for our custom-

ers. We have been successful in providing all

our customer organizations with mature and

agile support. A comparison of different ser-

vice models below indicates the benefits of a

shared service model over others.

We deliver the SAP expertise and experience

that you need to enhance your SAP platforms,

enabling leaner, smarter business.

Partner with us to maintain and enhance SAP

enterprise solutions and gain significant com-

petitive advantage by achieving results ahead

of the competition, with better ideas, and

much higher returns.

SUPPORT AREAS

Logistics

SD | MM | WMM | PP | QM | PS| PM

Finance

AR | AP | GL | BK | ASSET | IM | Travel

HCM

OM | PA | TIME | Payroll | ECM | PCP |

E-Rec | PMS | TEM

ABAP

S. Form | REPORT | Web Dynpro |

BADI | BAPI | Module Pool | Work Flow

BASIS

UPGRADE | MIGRATE | Other BASIS

Support

Offshore Delivery Model combined with the innovative Pricing Model gives you the ‘best

-of- both-worlds’ and the much desired results to achieve your strategic goals.

Overview

“We worked with several partners in past, but we truly appreciated the re-

freshing level of SAP expertise and ability to collaboratively work with us that

Orane team displayed.”

-General Manager (I.T.)

Leading footwear manufacturer in India

Business continuity through uninterrupted, prioritized, SLA-based support

Scalability to quickly ramp-up or downsize the team as your needs change

Flexibility on pricing through a variety of delivery models to suit your needs

Dedicated helpdesk tools at minimal cost and ‘near zero’ recurring cost

Enriched knowledge and expertise through best practices from other industries, mature and standardized support processes, efficient knowledge management process that increase productivity and pass benefits to your customers, standardized metrics to measure performance

Leverage our shared services and gain benefits such as:

100% Commitment

Our strategic engagement tailored to your journey can help you sustain complex solutions, adopt continuous improvement practices for productive

operations, provide technical quality management during the implementation of new releases and upgrades, as well as adopting new technologies and

business innovations.

Model Benefits Perceived Challenges

Dedicated Model

Effective organization change management Continue to maintain end user satisfaction level from day one

Flexibility in on-site capacity for supporting other initia-tive

Effective teaming

Unable to leverage offshore for innovation, value add quickly

Higher lead time to onboard resource

Difficulty in mitigating risk of attrition

Hybrid Model

Moderate Cost

Ramp ups are easy

More Coverage & less delivery risk

Better competency spread

Longer lead time to maintain comfort

Buffer capacity needs to be built

Offshore Shared

Model

Lowest Cost & Wider Support Window

Leverage experience from other engagements

Flexible Staffing - Availability of pool of consultants to ensure any resource need for projects or major change requests

Focus on Innovation and Value add

No onsite presence

Comparison of various support models

High quality availability

Reduced cost

Continuous improvements in service levels

IT and industry best practices

Address your Quality concerns by using our shared services model that has been a key

differentiator for many global organizations and add significant value to your busi-

ness.

Certain Critical to Quality factors that CIOs like you are con-

cerned about are:

Achieve better ROI through our innovative

Pricing Model

Bucket Hours

Compared to Project-based pricing, this solution gives you free reign to access the variety of talent as

per your requirement. Bucket Hour Outsourcing gives you the flexibility to reuse or juggle the staff who

will work for the project so long as they work within the consumable hours. So it is up to you to decide

which of your virtual team members you will use until you consume your purchased bucket of hours.

The moment you sign the contract, your virtual team will be ready to work within the hours you paid for

and maximize the time allotted for the completion of work.

Maple ITES Inc. 1299 Matheson Blvd. East, Mississauga Ontario,

L4W1R1 - Canada

Phone : 001-647-6280377,

Email: sales@mapleites.com www.mapleites.com

Our Service Portfolio

SAP Implementation

SAP Enterprise Resource Plan-

ning (ERP)

SAP Supplier Relationship

Management (SRM)

SAP Annual Maintenance

SAP Supply Chain Manage-

ment (SCM)

SAP Basis Support

SAP Product Lifecycle Manage-

ment (PLM)

Upgradation and Consolidation

SAP NetWeaver

SAP Enterprise Portal

Business Intelligence

Audit of SAP Implementation

SAP Consulting

Why Us

Among the many SAP Service Providers; Maple ITES Inc with delivery partner Orane Consulting Pvt Limited are unique because of

several distinguishing features. Our corporate principles are based on the values of customer satisfaction, quality, co-operation, inno-

vation, continuous improvement, leadership and corporate citizenship. For us these principles are not simply words, but a part of

everyday life. We have proven capabilities in offshore development by acquiring several clients in less than a year time.

Our Quality

We place great emphasis on delivery of high quality services to customers. A comprehensive set of processes is already in place to deliver the highest quality of service to our customers thus avoiding expensive rework. All packages and solutions developed pass stringent quality testing procedures. As a result we expect to reduce the development costs significantly and pass on our cost-savings to our customers. As our customers totally rely on us, we keep improving and re-inventing ourselves to meet and even exceed their expectations. We have thus been able to build, maintain and nurture long-term relationships with our customers.

Orane Consulting (P) Ltd. C 56 A/5, Sector 61, Noida,

India— 201301

Phone : +91-120-4888111,

Email: sales@oraneconsulting.com www.oraneconsulting.com

For Further Details, Please Contact Us