Health Assessment for Effective Medical Device Training

Bleeding Support & Repair Costs?

Are your customers flooding your help desk with calls? Are you sending out repair

technicians for issues that would have been prevented by proper maintenance? Are

you struggling to meet FDA training requirements? Are you investing in costly training,

but not sure if it’s effective or retained once learners leave the classroom? As your help

desk grows to handle the volume, your profitability sinks. Worst of all, your customers

get frustrated by more repair visits and downtime.

The industry’s best realize that in order to lower support costs, you need to empower

customers. Eliminate their frustration and keep their purchasing loyalty. Let your train-

ing demonstrate the proper usage and maintenance of the device. More importantly,

make the training user-friendly and available 24/7.

Holistic Approach to Targeting Your Customers’ Needs

Novatek’s eLearning Instructional Designers are experts in the audiences your products

serve. Based on years of experience with clinical chemistry, medical imaging, and im-

munodiagnostics, our eLearning programs improve launch and service outcomes for

Medical Device Suppliers.

Our work starts with a thorough assessment of your audience needs and product

support barriers.

Novatek’s solutions include computer-based course materials, video clips, learning

exercises, and certification exams. Together these features will reduce your cost expen-

ditures related to poor or inefficient training.

Anytime, anywhere, online training is targeted to performance and frequent areas of

failure. Troubleshooting and preventive maintenance are emphasized with video clips,

animated demos, and self-check exercises.

Now is the time to equip your medical devices with the best training and support in

the industry. Let Novatek’s eLearning solutions separate your medical device from the

competitors.

eLearning

Improving Product Launch Results

Reduce training expenses

Anywhere, anytime access for your

customers

Provide customers training that is

available when needed – as a refresher

or for new hires

Quickly meet and exceed FDA

requirements for customer training

Promote accountability and track

learners’ progress and test scores

Easily localize the training for

international customers

Stand out from your competition with

animated training, on target

For more information contact: Chris Mays 716.250.5535 training@novatekcom.com novatekcom.com/mde

Holistic Training Approach for More Effective Training

Novatek improves the health of your training program, creating content and improving

processes and delivery to meet your customers’ needs.

Audience assessment

Vision document

Instructional design

Content creation

Streaming video, scenario-based exercises to increase engagement

LMS implementation, on our platform or yours

“Novatek knows how to overcome any barriers and get the information they need to keep us on track.”

Carla Rosati Sales Training Manager AngioDynamics, Inc.

For more information contact: Chris Mays 716.250.5535 training@novatekcom.com novatekcom.com/mde