Future Steps - Participation Academy and "People Bank"

Alice Williams & Nasser Quhill

NHS England

Agenda for the afternoon

15.45 – 15.50 Welcome and Aims

15.50 – 16.10 What might the future look like? (Concepts for People Bank and Participation Academy)

16.10 – 16.40 Breakout session (discussion groups: on People Bank / Participation Academy)

16.40 – 16.45 Feedback & next steps

16.45 CLOSE

Context

• The Health and Social Care Act 2012 and Mandated commitment within the NHS; to improve the care experience by facilitating connections between patients and families, providers and leaders

• NHS England commitment in putting patients first in all that we do

• Changing corporate behaviour in the way that NHS England operates

• NHS England Publication – ‘Transforming Participation in Health and Care’ and the commitments it contains

Participation Academy

• Support learning and development for citizens, staff and community advocates who want to explore patient and public participation in health and care.

• Development of a resource with partners, including local Healthwatch and health and wellbeing boards, voluntary sector and local communities to identify routes to support a diverse range of people who wish to champion the health needs and interests of local communities and citizens.

People Bank

• To directly connect citizens to information about involvement opportunities within health and social care and capture & map national involvement opportunities (NHS England wide)

• Support citizens to get involved in participation activities in health and care through their channel of choice (online, phone, SMS, mail).

• Provide citizens with the right information at the right time, and removing the burden from users of the need to understand organisational boundaries

• Enable citizens to feedback their experiences of engagement / participation in health and care and ensure that they are listened to and their comments acted upon.

People Bank

Discussion Groups

Next Steps

1. Mapping: there are a wealth of models for engagement in use across the public sector and industry.

2. Engagement - to understand the needs and aspirations of the local community and the agreement of priorities.

3. Design - Through an iterative process we will develop both initiatives in phases based on a clear understanding of what patients and carers wish to see from services

4. Specifying and procuring service - with clear evidence of patient and carer engagement

We are hoping to host a number of design workshops in the near future, exploring stakeholder views of what both initiatives should look like and feel like, prior to the building of systems