SUMMER 2017

ISSA/INTERCLEAN® North America 2017

New ARCSI Canada Division Born Through

ISSA Canada

On January 1, 2017, the Asso-ciation of Residential Cleaning Services International (ARCSI)

officially merged with the ISSA and be-came the residential cleaning arm of the largest association in the world represent-ing the cleaning industry.

In keeping with the recent formation of ISSA Canada – resulting from the merger of the Canadian Sanitation Supply As-sociation (CSSA) with ISSA in April 2017 – ISSA Canada is now creating a specialized division for Canadian residential cleaners, namely ARCSI Canada.

“We are excited to now be able to work with the Canadian residential cleaning com-munity,” said ARCSI Executive Director Ernie Hartong. “It will not only provide our existing members with more resources, but this new membership can bring together the entire Canadian residential community. With their input, we can plan and develop programming specific to their needs.”

Residential cleaning company mem-bers bring a lot to the table in how the cleaning industry is represented. They are professional, trusted and experienced.

ARCSI was first created in 2003 as the Association of Residential Cleaning Professionals. Over the next several years, interest in being part of the association grew among residential cleaning compa-nies around the country. Through ISSA Canada’s ARCSI Canada Division, the association hopes to increase Canadian membership within the residential sector.

Having homes professionally cleaned has gone from being a luxury to being a necessity in today’s world – and the resi-dential members are qualified to meet that need and exceed consumers’ expectations.

To learn more, including how to join, visit www.issa-canada.com.

NEWS, NETWORKING & EVENTS FOR THE CANADIAN CLEANING PROFESSIONAL

UNCOVER EXTRAORDINARYThe worldwide cleaning

industry’s largest trade event – ISSA / INTERCLEAN®

North America – will be held Septem-ber 11 to 14, 2017 in Las Vegas, NV.

Each year over 16,000 cleaning and facility solutions professionals gather to sharpen their skills, learn what’s new and uncover fresh solutions to the day-to-day challenges they face.

ISSA/INTERCLEAN FIRSTS IN 2017New for 2017 is an expanded ex-

hibit space and extended Outdoor Ex-hibit hours combined with new show dates – the event now runs Monday through Thursday – and more options

for attendees to customize their educa-tion experience to provide career- and business-building opportunities. The theme for this year’s event, “Uncover Extraordinary,” certainly applies to the myriad of innovations in the exhibit hall, where over 700 exhibitors will showcase the latest in facility solutions, as well as the robust education oppor-tunities available throughout the event.

NEW ALL-INCLUSIVE TRADE SHOW & CONVENTION PACKAGES

Attendees of the 2-17 event will have even more options to custom-ize their experience, including new

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Flooring Trends Report Released byISSA & AACEM

2 Residential Cleaning Connection Canada

all-inclusive trade show and convention packages. In addition to three days of unlimited access to the trade show floor and Outdoor Exhibit area, the packages include a Welcome Networking Recep-tion, ISSA Convention Seminars, the Lunch and Learn, Show Floor Guided Tours, Evening Roundtables, State of the Economy and State of the Industry pan-els, and both ISSA Keynote Addresses.

With the all-inclusive option, attendees can mix and match sessions as they see fit, or choose from one of five packages below, each designed with specific goals in mind and tailored to the specific needs of attendees:•  Disrupt and Innovate, A New

Think Tank for Distribution. Based on the one-of-a-kind Unleash Wholesale Distribution Summit, this modern-day think-tank is designed to spark innovation in the

MORE NETWORKING THAN EVER BEFORE

As the one show for facility solutions, ISSA/INTERCLEAN North America is the place where professional relation-ships are built and face-to-face connections are made. This year, there will be more networking opportunities than ever before, including annual favourites such as the ISSA Foundation Golf Tournament – Sun-day, September 10, with a 12:30 p.m. shot gun start – and the ISSA Lunch and Learn on Monday, September 11 from 11:45 a.m. to 12:45 p.m.

Attendees who choose one of the all-inclusive trade show and convention packages, will also enjoy the several new networking events mentioned above, including a Welcome Networking Recep-tion – September 10, 7:30 to 10:30 p.m.,

ISSA/INTERCLEAN® North America 2017

UNCOVER EXTRAORDINARY ... continued from page 1

distribution sector.•  Commercial

Cleaning Business So-lutions. Building service contractors at every level of the game will benefit from this comprehensive, business-building series.•  Residential

Cleaning Connection. Born from the Association of Residential Cleaning Services International (ARCSI) Annual Clean-ing Convention, now that ARCSI is a division of ISSA, this program provides more than 20 hours of education customized for residen-tial cleaning companies.•  Green Clean Schools. Presented

by the Healthy Schools Campaign and ISSA, this series is designed to provide facility personnel at schools and universi-ties with the tools they need to implement healthy, successful and effective green cleaning programs at their institutions.•  Healthcare Environment Es-

sentials. This is an intensive educational program designed for those with special interest in safe-guarding the health care environment.

Also available during ISSA/INTER-CLEAN North America are several workshops and certification opportunities on topics such as hard floor, carpet and restroom

care through ISSA’s Cleaning Manage-ment Institute (requires separate registra-

tion).

and Evening Roundtables – September 11, 7:30 to 10:30 p.m.

CO-LOCATION PARTNERSAdding to the opportunities to learn

and network is the show’s new co-loca-tion partner: EPIC 2017, presented by TriMega and independent Stationers, the industry’s leading office products dealer groups. EPIC 2017 will take place September 10 to 12, alongside ISSA/IN-TERCLEAN North America.

EPIC joins the returning Building Service Contractors Association Inter-national (BSCAI) Annual Convention, Cleaning Equipment Trade Association (CETA) Annual Convention, and IEHA Annual Convention. Multiple distributor marketing groups will also return to host member events during the week.

For more information, including how to regis-ter, please visit www.issa.com/show.

ISSA and the American As-sociation of Cleaning Equipment and Manufacturers (AACEM) have

developed a new quarterly Flooring Trends Report, which serves to highlight critical data to help members stay abreast of current construction activity and projec-tions, flooring material trends and key U.S. economic indicators.

Whether you manufacture equip-ment, formulate chemicals, distribute cleaning equipment and supplies, or clean and maintain commercial facili-ties, this report assists business owners make more informed decisions.

Members will enjoy free access to these quarterly reports to analyse historical data and forecasts for new and replacement flooring, gain an under-standing of the commercial market by building type (e.g., healthcare, educa-tion, institutional, retail, office and lodg-ing), and review additional economic and market trends that may impact all segments of the industry.

The data analysis and preparation of the quarterly reports are being com-pleted by commercial flooring market research leader Market Insights LLC. Market Insights, which also publishes the popular U.S. FLOOReport, derives its flooring consumption forecasts and related information from manufacturer financial reports, imports, economic data, and its own research ad estimates.

To view the reports for the first two quarters of 2017, please visit https://www.issa.com/member-bene-fits/market-studies/flooring-trends-report.html#.WXdhsP-krKt-.

Summer 2017

New Study Reveals Limitations of Disinfectants

Residential Cleaning Connection Canada 3

Can You Make a Million Bucks in the House Cleaning Business?7 steps to control costs which affect your gross income potential

People enter the residential clean-ing business for a variety of reasons. Some to make a little extra income

while going to school, for instance, while for others the money they make is their livelihood. Few, however, expect to get rich cleaning houses.

Well, house cleaners might want to re-think that attitude. There are consider-able possibilities and opportunities in house cleaning. One of the reasons is that demand for house cleaning services is growing.

According to the U.S. Census Bureau, as of 2015 there are approximately 124.6 million households in the United States, and that number is expected to increase by about 15 per cent in the next decade. Most of these households are two income fami-lies – both husband and wife work – or are single-parent homes with that single parent working. For these people, hiring a house cleaning service is not a luxury but a neces-sity. And, it is because of this, the growth potential in re-sidential cleaning is so large.

Of course, a lot of suc-cess is up to you. According to Jean Han-son, a house cleaning service “guru,” in order to make “big money” in the residential cleaning business, the first step is visualizing it. In other words, you must see yourself making the large amounts of money you want to earn.

She then says it’s just a matter of hard work, tenacity, determination and math. According to Hanson, for a residential cleaning company to earn a million dol-lars or more annually, it would need to clean approximately 31 homes per day.* That’s a lot, but there are now several house cleaning companies in the U.S. earning a million dollars or more per year, which says this is certainly possible.

Plus, many residential cleaning com-panies expand into other cleaning related services such as nightly janitorial work, window cleaning, carpet care, tile and grout cleaning, etc. But the bottom line is with the desire, the possibilities are there.

What Hanson is discussing primarily is the gross income potential of a residen-tial cleaning service. However, there is another side of the coin which grows in importance as your business develops and

that is keeping tabs on expenses. While labour will likely be your single largest expenditure, there are other costs that will surface as the business gets larger includ-ing fuel, cars, marketing, insurance and, of course, cleaning products.

Because they are so necessary to day-to-day operations, it is cleaning products and their costs that I would like to discuss here. If unchecked, these costs can grow far larger than they should. Fortunately, there are steps residential cleaning service owners and managers can take to keep costs in line and even more importantly, reduce janitorial supply costs. Among these are the following:

(1) Know what you’re buying: The first step in reducing cleaning supply

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costs is to know and evaluate exactly what you are purchasing now. Some items are purchased that are not being used. You may also discover that you are purchasing more than one cleaning solution that is used for the same task. As we will discuss next, it is important to consolidate these items and minimize the number of items being purchased overall. That way you can keep better track of purchases.

(2) Product consolidation: Traditionally, cleaning solutions were developed for a specific cleaning purpose. However, we now have many cleaning solutions that can multi-task. Eliminating all the “single task” cleaning solutions will not only help eliminate redundancies, which will result in a cost savings, but by selecting one product and purchasing it in larger quantities, you will likely be able to take advantage of rebates and product discounts.

(3) Measure and monitor: Install an auto-dilution system and require all staff to

Diversey Care recently released the first of a series of studies conducted with

Purdue University, which focus on the bactericidal efficacy of disinfectants. The research, expected to be pub-lished in the August 2017 issue of the American Journal of Infection Con-trol (AJIC), determined that the three tested disinfectants were significantly less bactericidal at lower than label use contact times and concentrations.

Accelerated hydrogen peroxide (AHP), quaternary ammonium com-pounds (Quats) and sodium hypo-chlorite were each tested on stainless steel surfaces at room temperature (25 degrees Celsius / 77 degree Fahrenheit) using EPA procedure MB-25-02. For each treatment, bacterial reduction was calculated, compared and analysed to find the following key results:•  All disinfectants were signif-

icantly less bactericidal against S aureus when applied for times shorter than label contact times. A one-minute contact time with AHP resulted in a 56.8 per cent reduction compared with 100 per cent at the rec-ommended five-minute contact time. At contact times of one, two, three and four minutes, Quats resulted in 15.7 per cent, 47.4 per cent, 62.5 per cent and 70 per cent reduction, respectively, compared with 100 per cent at the 10-minute label contact time. •  All disinfectants were signif-

icantly less bactericidal against S aureus at lower than label concentrations. AHP at 25 per cent and 50 per cent label concentrations resulted in 40.9 per cent and 75.7 per cent reductions. Quats at 25 per cent

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Summer 2017

4 Residential Cleaning Connection Canada

Residential Cleaning Connection Canada is published by ISSA Canada for the Association of Residential Cleaning Services International (ARCSI) – Canadian Division.

910 Dundas St. W., P.O. Box 10009Whitby, ON L1P 1P7Tel: (905) 665-8001

Toll free: (866) 684-8273Fax: (905) 430-6418

Email: tracy@issa-canada.comWeb: www.arcsi.org

Calendarof EventsAUGUST 1: 1 p.m. Eastern. Hot Topic Tues-day – The Dream of Your Business & The Business of Your Dreams. Modera-tor: Eric Grace, Graceworks Housecleaning Services.

AUGUST 30 & 31: 8:30 a.m. to 5 p.m. Eastern. IICRC House Cleaning Technician Certification. Sun Belt USA, Raleigh, NC. Contact: Bruce Vance at triangleservices@bellsouth.net or (888) 473-9164.

SEPTEMBER 10 - 14: Residential ISSA/INTERCLEAN® Show. Bally’s Hotel & Las Vegas Convention Centre, Las Vegas, NV. Contact: Ernie Hartong at ernie@issa.com or (614) 547-0887.

SEPTEMBER 12: Canada Night 2017. Westgate Las Vegas Resort & Casino, Las Vegas, NV. Contact: Mike Nosko at mike@issa-canada.com or (866) 684-8273.

For more information and registration details, visit member.arcsi.org/events

use it each day. These systems offer many benefits but at the top of the list is reduc-ing chemical waste. Related to this, track chemical and product usage. It is important to have a good idea of how much cleaning solution, for instance, is being used each week and how much is being purchased each month.

(4) Buy large: This was referenced earlier but is so important, it will be expanded on here. Always select cleaning solutions in large containers and quantities such as five-gallon containers or in cases. While this costs more initially, in the long-term the savings can be significant.

(5) Check dilution ratios: Dilution ratios are listed on the label of profes-sional cleaning products. This is impor-tant information that is often overlooked. If one general cleaner must be diluted at one part chemical and three parts water, and another general cleaner diluted at one part chemical and six parts water, then the second product will prove much more economical.

(6) Group Purchasing: For those residential cleaning companies already in the “millionaire bracket” or getting close, another opportunity materializes. They can take advantage of what are called group purchasing organizations that negotiate special pricing arrangements directly with manufacturers of janitorial products. In exchange for more and larger volume purchases, the manufacturer passes on product savings through your current janitorial distributor.

(7) Compatible products: This might be more important for workers

and 50 per cent label concentrations resulted in 62.5 per cent and 67.5 per cent reductions, and Sodium hypochlo-rite at 25 per cent label concentration resulted in 50.7 per cent reduction.•  The bactericidal efficacy of

the sodium hypochlorite dis-infectant was most tolerant to decreases in concentration and contact time. AHP followed close behind while the Quat disinfectant was the least tolerant and most affected by

contact time and concentration. “Understanding the antimicrobial

efficacy of disinfectants under different conditions offers healthcare facilities valuable information on disinfection limits, opportunities and corrective actions,” said Haley F. Oliver, associate professor, Department of Food Science at Purdue University.

For more information, visit https://seale-dair.com/media-center/news/new-study-reveals-limitations-disinfectant-performance.

New Study Reveals Limitations of Disinfectants ... continued from page 3

Welcome New Members

ARCSI Canada is pleased to welcome the following new members:

Mercuri Cleaning ServicesMiranda Mercuri202 - 2825 Laurier St.Rockland, ON K4K 1P3Tel: (613) 255-5473E-mail: miranda34ca@hotmail.comWeb: www.mercuricleaning.com

residential cleaning companies should know that some janitorial chemical manufactur-ers engineer their products so that they work together. There is a chemical synergy among the products, which makes them all perform more effectively, which can reduce labour costs.

Finally, it is very important to keep an open mind when it comes to cleaning product selection. As I write this, many industry professionals are preparing for the upcoming ISSA trade show. I suggest going to the show and examining some of the new products, tools and equip-ment being introduced. See if these new products may improve worker productiv-ity, be safer and healthier to use, or re-duce costs. And be sure to bring some of your staff directly involved in cleaning to the show as well. These are the folks that will be using these new products and you want them in on the buying decisions from the start.

- Terry Sambrowski is executive director of the U.S. National Service Alliance (NSA), a group purchasing organization that helps larger cleaning contractors reduce their costs for cleaning equipment and supplies. She can be reached at www.nansa.org. Article originally appeared at http://cleaningbusinesstoday.com/blog/can-you-make-a-million-bucks-in-the-house-cleaning-business.

* Based on an average charge of $125 per home.

Can You Make a Million Bucks in the House Cleaning Business?... continued from page 3

perform-ing nightly janitorial work, but owners of

Summer 2017