natwest mentor brochure

Mentor How we could helpEmployment Law & HR, Health & Safety, and Environmental Management

2

Overview

Expertise on call

Mentor is an advisory, support and consultancy service, providing expert guidance to help you handle the regulatory and compliance challenges your business faces.

Running a business is one of the most rewarding things you can do – but it can be challenging too.

Keeping up with changes in health & safety and employment regulations and managing environmental compliance can really eat up your time and resources.

Mentor can provide you with the guidance you need to help you manage the red tape that’s part of the day-to-day running of a business. It’s a bit like having an in-house expert; an easy way of keeping you up-to-date with changes to regulations.

We can give you the support you need to allow you to concentrate on running your business.

Mentor provides expert guidance across three core areas:

Employment Law & HR Health & Safety Environmental Management

By subscribing to Mentor you could benefit from the following:

24/7, 365 days-a-year Telephone Advice Service Insurance to cover your business against litigation

costs as well as claims arising from health & safety and environmental incidents, as long as our advice is sought and followed. The insurance is specific to the service area chosen

Monthly news updates, two Legal Updates and two Mentor magazines per year. Weekly news updates are available on our website and via Twitter

Access to MentorLive, our interactive online management system

Access to eLearning modules.

You’ve got optionsWhether you want advice face-to-face, over the phone or online, Mentor offers a flexible range of services which can meet the needs of you and your business.

Advice & Protection:For businesses who want a service that gives them the convenience of having experienced advisors at the end of the phone, combined with online support.

Compliance/Compliance Plus:For businesses looking for support by phone and online; we can assess your business needs and provide you with a personalised Compliance Plan. We can give you access to template documentation online and follow-up consultations to make sure you’re on track.

Alliance/Alliance Telephony:For businesses with more complex needs, looking for an in-depth analysis of your business, one to one consultancy support and supporting documentation written specifically for your business.

For a more in-depth look at what each service option provides, please turn to pages 13-15.

ContentsExpertise on call 2

And there’s more… 3

Working it out 4Employment Law & HR

Safeguarding your business 6Health & Safety

Fire Risk Assessment 8Health & Safety

Sustainable success 9Environmental Management

What our customers say 11

Service options Employment Law & HR 12Health & Safety 13 Environmental Management 14

Under your agreement with us as a Mentor customer, you may benefit from the Legal Protection policy purchased and held by us, dependent on the services you have purchased from us and as long as our advice is sought and followed.Legal Protection Insurance is provided to Mentor by AmTrust Europe Limited, whose registered office is at Market Square House, St James’s Street, Nottingham NG1 6FG, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial services register number 202189. These details can be checked on the Financial Services Register by visiting: www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.

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Overview

And there’s more…

We want to help you achieve your objectives and ambitions for your business and can provide expert support. Included as part of our core service options are a variety of benefits;

MentorLiveAll Mentor customers are given access to MentorLive, our interactive online management system. MentorLive is accessed through a secure, administration area of our website.

Here you will find comprehensive ‘How To’ and reference guides specific to each area of our expertise, as well as standard documentation such as employee letters and checklists. You will also have the ability to delegate tasks to management and employees knowing they will only see what you need them to see.

A selection of interactive tools will help you keep track of everything from employee absences to their training.

They include:

Employee records – which allow you to easily store staff details and note any incidents or events

A ‘To do list’ diary management tool Reports – giving you the ability to monitor employee

information and trends in business, from accidents to wages

Ask the Expert – you can put questions to our experts via our online Ask the Expert Service, or simply call the Advice Service on our free phone number: 0800 634 7000.

MentorLearnMentorLearn is our training programme which offers a range of courses covering employment law & HR, health & safety and environmental management.

We provide training courses in varying formats to allow you to choose what’s best for your business and employees. You can choose from:

Introductory eLearning modules: 15-20 minute modules which provide participants with a foundation of knowledge in a chosen subject. These modules are free and can be accessed by everyone

In-depth eLearning modules: 30-40 minute modules which provide participants with a deeper understanding of a chosen topic. These modules are available to those subscribing to a Mentor service

Public training courses: Our specially designed courses are delivered at various locations and provide the opportunity for participants to mix with people from different businesses

In-house training courses: One of our courses delivered at your premises for your business alone Build your own training course: A bespoke course tailored to meet the training needs of your business, delivered at your premises. The cost for bespoke courses is based on individual requirements.

All of our face-to-face course options are provided at an additional cost. If you would like to find out more about the courses available please call 0800 559 3595 to request a brochure or visit us at: www.natwestmentor.co.uk/training

Our eLearning courses can be accessed via MentorLive or by visiting www.natwestmentor.co.uk/mentorlearn where you can login as a guest.

ConsultancyIf you require extra support on top of our core services in Employment Law & HR, Health & Safety and Environmental Management – or if you don’t currently subscribe to a service – Mentor is happy to provide specifically tailored one-off consultancy at an additional cost. Some of the things we cover are:

Recruitment & Resourcing Performance Management Settlement Agreements Directors Service Agreement On-site support with disciplinary procedures, dismissals,

and redundancies Health & Safety/Environmental Audits Health & Safey Risk Assessments Fire Safety Support Development of Legal Register (Environmental).

These are just some of the areas where Mentor can support your business

call 0800 634 7005, or visit natwestmentor.co.uk

Please note that Mentor’s services incur a cost.

For more information

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Employment Law & HR

Working it out

Mentor’s Employment Law & HR Service makes it simple to manage your staff throughout the employee life cycle – from recruitment to retirement – and comply with increasingly complex regulations.

Businesses strive to create a professional working environment for their employees – one where they feel secure, with procedures in place to protect their interests and with the right employee practices to promote and ultimately support the growth of their business.

It can be difficult to keep on top of your responsibilities as an employer and non-compliance can be costly. Being involved in a Tribunal could mean facing legal costs of up to £8,500, win or lose.

And this doesn’t include the impact on the business while management attention is focused elsewhere.

Mentor’s Employment Law & HR Service not only makes complying with the law simple but supports you in managing your employees; from having the right recruitment procedures in place through to the day they retire.

You can feel reassured that you’re:

Managing your employees effectively Creating a positive culture for your employees

Doing everything you can to protect yourself and your business from the worst possible outcomes

Offering your employees the right training and development opportunities.

Round-the-clock supportNo matter which service option you choose, we are at the other end of the phone 24/7, 365 days a year. And for that extra bit of support, there are our online resources MentorLive and MentorLearn; you’ll have access to documents, guidance and eLearning resources for you and your employees.

ProtectionYou may also benefit from up to £1 million of insurance cover for legal expenses and awards, as long as you have sought and followed our advice. Should the worst happen and you are faced with an Employment Tribunal, and are not covered by our insurance scheme, our Litigation Team can prepare the case and provide you with affordable representation.

“We’re definitely in a better shape overall. The company is protected now, as are the employees, and we’re conducting our business in a proper, professional and efficient manner.”Karen Wadham-Leighton, director of CR Windows


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Employment Law & HR

Where we could helpThe Mentor Employment Law & HR Service has several options to choose from, designed to meet the changing needs of your business.

Are you finding that complying with employment regulations is becoming more difficult?All Mentor customers have access to ongoing expert support and legislation updates, either over the phone or face-to-face, depending on the service option you choose. We’ll also send you regular legal updates, eBulletins and the Mentor magazine, full of news and information on changes to the law.

For our Employment Law & HR Compliance customers, a member of the Employment Law & HR Team will work with you over the phone to create a personalised Compliance Plan. This will plan outline what you need to do to achieve and maintain your statutory obligations.

For those customers who opt for Compliance Plus, the Compliance Plan is created following an on-site meeting.

Would you like to protect your business from the costs of litigation?Up to £1m of Employment Liability Insurance is provided to all Mentor Employment Law & HR customers, covering you for legal expenses and most awards, as long as our advice is sought and followed.

We’ll also provide you with an in-house Litigator to deal with any employment dispute claim if you are faced with legal action and require representation.

Are you planning to develop your business and potentially take on more employees?We’re here to understand how you want to develop your business and support you, where we can, to realise these ambitions.

If you are an Employment Law & HR Alliance (or Alliance Telephony) customer, a dedicated consultant will conduct an in depth Business Needs Analysis. This allows your consultant to identify and understand what your business needs and priorities are. This analysis provides the foundation for you and your consultant to work together towards achieving your business ambitions.

Your consultant will provide a summary of areas identified as key to the progression of your business. The summary will specifically focus on the management of your employees, and supporting the performance and the development of your business. This will serve as a reference, for you and your consultant, to build on as you work together to support your business development goals.

With Mentor you can select an Employment Law & HR service option which suits your business:

Compliance Compliance Plus Alliance Telephony Alliance Advice & Indemnity.

Available across all service options, our advice and support features include:

24/7, 365 days a year Telephone Advice Service MentorLive, including management tools, forms,

letter templates and guidance MentorLearn: free eLearning, and face-to-face

training courses at an additional cost Regular eBulletins, legal updates and Mentor

magazine Employment Liability Insurance with up to

£1 million of fee protection for legal expenses and most Employment Tribunal awards, as long as our advice is sought and followed

Access to litigation services from in-house experts.

Each service option provides a welcome call and induction to Mentor, followed by our ongoing support and guidance. For more details please turn to page 13.

Under your agreement with us as a Mentor customer, you may benefit from the Legal Protection policy purchased and held by us, dependent on the services you have purchased from us and as long as our advice is sought and followed. Legal Protection Insurance is provided to Mentor by AmTrust Europe Limited, whose registered office is at Market Square House, St James’s Street, Nottingham NG1 6FG, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial services register number 202189. These details can be checked on the Financial Services Register by visiting: www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.

To discover what Mentor can do for your business




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Health & Safety

Safeguarding your business

Health & safety in the workplace can sometimes feel like a minefield of rules and regulations. It’s your duty as an employer to make your workplace safe, protecting your employees and your business interests.

It can be tricky to know if you’re getting everything right. It’s not always easy to accurately assess areas of risk, or identify priorities when improving or updating procedures.

Your obligationsYou have a legal obligation as an employer, a ‘duty of care’ to those who work for you, as well as contractors and the public. So, when it comes to people’s safety, it’s simply not worth cutting corners.

Mentor will identify where improvements are required and provide you with guidance to help you comply with regulations in areas from fire safety to first aid, handling chemicals to using display screen equipment.

The Mentor Health & Safety Service has different options to suit your business needs, from providing help and advice regarding a one-off incident to ongoing support.

Experts on your sideIf, despite your preparations, an accident occurs in your workplace, it’s reassuring to know that you have access to a team of experts who can assess the situation, and potential outcomes, while advising on your next steps.

In addition, subject to policy conditions, you are protected by our Health & Safety Legal Defence cover for up to £100,000 per case and £500,000 annually of legal expenses, as long as our advice has been sought and followed.

All Mentor service options include access to the Mentor Telephone Advice Service 24/7, 365 days a year. Combined with our online management system, which holds your Health & Safety documentation, we provide the support you need to make it easier to comply with regulations.

“The same applies to employment law and health & safety issues – you need that outside periscope in case you fall foul of your own processes.”Miles Jenner, Managing Director of Harveys Brewery

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Health & Safety

The Mentor Health & Safety Service has several options to choose from, which you can adjust according to your changing business requirements.

Are you concerned about correctly identifying risks in your workplace?When you sign up to Mentor’s Health & Safety Compliance Service, an adviser will contact you by phone to conduct an information-gathering call. From this call, you will be provided with an appropriate Compliance Plan, highlighting key actions required to meet your statutory obligations.

Alternatively, if you choose Health & Safety Compliance Plus or Health & Safety Alliance, a Mentor Consultant will conduct an on-site Health & Safety Audit; an in-depth assessment of your current practices. The audit report will highlight areas of risk and specific priorities for you to consider. By following these recommendations you can feel confident that your business is doing all it can to keep the ongoing health & safety of employees paramount.

And should you need more support, our interactive online resource MentorLive features full guidance on managing health & safety, including policies, forms, risk assessment tools, accident/incident reporting and statistics, as well as access to documents relevant to your business.

Would you be able to meet the legal fees needed to defend a Health & Safety prosecution?By following the actions from your Health & Safety Compliance Plan or Audit, coupled with the support from our 24/7 Advice Service, you are more likely to meet your legal obligations.

Where we could helpWith Mentor you can select a Health & Safety service option which suits your business:

Compliance Compliance Plus Alliance Advice & Indemnity.


24/7, 365 days a year Telephone Advice Service MentorLive, including management tools, forms,

letter templates and guidance MentorLearn: free eLearning, and face-to-face


magazine Legal Defence Insurance Cover for up to £100,000

in the event of a prosecution, with £500,000 annual cover, as long as our advice is sought and followed.


Should a relevant enforcing authority believe that you are not meeting your legal obligations, resulting in an improvement notice, prohibition notice or prosecution, rest assured that (subject to conditions) you’re protected by Mentor’s Health & Safety Legal Defence insurance. Specialist solicitors may be appointed and the cover you have under the insurance will protect your business for up to £100,000 of legal fees per case and £500,000 annually of legal expenses for the defence of Health & Safety prosecutions.

If a serious accident happened in your workplace, would you know what to do?Whichever service option you choose, you can access additional crisis management support. In the event of a specific incident, such as a serious accident, a Health & Safety Consultant will be available to advise you, liaise with the enforcing authority and assist with any subsequent investigation.

We don’t want to just support you in the event of an accident though – we want to help you prevent accidents. We have a range of health & safety eLearning modules available designed to enhance your health & safety knowledge and that of your employees. These modules aim to increase awareness, helping to reduce accidents and helping you meet your statutory requirements.






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Health & Safety

A fire within your business, or even in the surrounding area, could have a devastating impact. Many businesses understandably find estimating how quickly they could get back up and running a challenge, but there are some ways in which you can plan for such an occurrence.

If a fire gets out of hand, it can destroy your property, taking with it computers, paper documents and stock. Knowing your responsibilities and planning how you would recover are vital processes that Mentor can help you put in place.

Fire Risk Assessment

What do you need to know?

Fire risk assessments are a legal requirement – they will identify what you need to do to prevent fire and keep people safe

If you are an owner, landlord or occupier of a business or any other non-domestic premises, you’ll be referred to as the ‘responsible person’ and have responsibility for fire safety within your business. If you share premises, it’s likely there will be a number of ‘responsible persons’, so you’ll need to co-ordinate your efforts to ensure everyone is complying with the law and meeting their legal responsibilities

Business Insurance could be invalidated without a robust Fire Risk Assessment in place

Local Fire and Rescue Services inspect premises and can issue fire safety notices telling you about changes you need to make. In extreme cases, they have the authority to close down part or all of your business

Non-compliance could lead to substantial fines and/or imprisonment.





What can you do?

Make arrangements to have a Fire Risk Assessment undertaken at any property for which you are the ‘responsible person’. As the ’responsible person’, you should have training in general fire safety awareness. If you do not feel confident that you have the skill set, expertise or time to carry out a proper fire risk assessment, you’ll need to appoint a ‘competent person’ to help. At Mentor, we have a nationwide team of fire safety experts on hand to carry out such an assessment. You should ensure that your fire risk assessment covers;

– all areas of your business – all processes undertaken within your business,

including the maintenance of machines and machinery

– times when your property is not occupied, such as at night

– the risk of arson and/or malicious damage.

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Environmental Management

Sustainable success

Environmental issues are increasingly relevant – from regulatory requirements to enhancing the service you offer your customers. Mentor can help your business enhance its green credentials.

You have a responsibility to comply with environmental regulations. For example:

It’s your responsibility to identify and manage your environmental impacts Some legislation requires specific actions from you in order to comply Other legislation requires you to prevent pollution and/or nuisances in order to

avoid prosecution.

However, acting in an environmentally responsible way can go far beyond basic environmental compliance. The long-term success of your business, and its future profitability, can be greatly enhanced by putting environmental management procedures in place and working towards a certified Environmental Management Standard such as ISO 14001.

Mentor can help you cut through the huge amount of information to find the detail relevant to your business, and help you comply with legal requirements. We can recommend training for you and your employees so you can make environmental management an ongoing priority.

All Mentor Environmental Management service options provide 24/7, 365 days-a-year access to our Telephone Advice Service. Specialists are on hand to provide guidance on environment-related topics, from ways to save on energy costs and how to better manage waste, to explaining the importance of reducing the risk of an environmental incident occurring in the first place.

Crisis managementIf you suffer an incident, like a pollution leak, we’ll initially deal with the crisis over the phone. If it’s serious, a Mentor Environmental Consultant will visit the site to make an assessment and liaise with the appropriate authorities.

You may also benefit from Environmental Management Legal Defence Insurance Cover which provides protection for up to £50,000 per case, and £500,000 of annual environmental legal expenses as long as our advice has been sought and followed. So if you suffer a major event, you’re covered for legal fees.

“You may not always like what you hear from your consultant, but it’s honest and there’s no mucking around – you get direct advice about the actions you should take and the position the company should take.” Viv Mackinnon, Co-founder of Panel Craft UK


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The Mentor Environmental Management Service provides you with options, depending on what your business needs.

Are you unsure of your legal requirements around environmental management?It can be difficult to know if you are doing enough to ensure your business is meeting environmental requirements and complying with the law. Mentor allows you to choose from an assessment of your needs over the phone, or an in-depth on-site audit of your current Environmental Management arrangements. A visit to your business is part of both Environmental Alliance and Compliance Plus services, which will highlight areas for development and where your business is at risk. This is then followed up regularly to check you are still complying with regulations.

For ongoing support and guidance, all Mentor service options include Environmental Management documents, available online via MentorLive, or you can call one of our advisers any day, any time.

Are you concerned about enhancing your reputation as a sustainable business?If you choose the Compliance Service, areas where your business is perhaps falling short of industry standards will be highlighted in your Compliance Plan following Mentor’s initial phone call. For Compliance Plus and Alliance customers, working towards an Environmental Management Standard such as ISO 14001 will allow you to gain an edge over your competitors.

Would you like to work towards an Environmental Management Standard?Our consultants guide you through the process of conforming with an Environmental Management Standard, like ISO 14001. If you choose our Compliance Plus or Alliance Services, we’ll prepare an Environmental Management Toolkit which will take you through the implementation process step-by-step. This will allow you to work flexibly with your consultant to achieve your environmental management goals.

Where we could helpWith Mentor you can select an Environmental Management service option which suits your business:

Compliance Compliance Plus Alliance Advice & Indemnity.


24/7, 365 days a year Telephone Advice Service MentorLive, including access to policies and guidance MentorLearn: free eLearning, and face-to-face


magazine Up to £50,000 per case and £500,000 annually

for legal expenses insurance cover and most awards, provided our advice is sought and followed.







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What our customers say

Novelli Associates

“I’m a chef who enjoys food and the company of people. My cookery school is very busy – sometimes we have three or four different events in one day. If anything happens, I know I can pick up the phone, ask a question and get an expert answer. I don’t have to think, I don’t have to worry, I don’t have to wait – it’s a brilliant service.”

Jean-Christophe Novelli, Founder of Novelli Associates

What our customers say

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Employment Law & HR Service Options

Employment Law & HR

SERVICE Compliance Compliance Plus Alliance Telephony Alliance Advice & Indemnity

SYNOPSISPhone-based support for businesses

aiming to achieve and maintain Employment Law & HR compliance

Phone-based support with an on-site visit for businesses

aiming to achieve and maintain Employment Law & HR compliance

Phone-based relationship for businesses requiring in-depth, flexible consultancy support

Face-to-face relationship for businesses requiring in-depth flexible consultancy support

For businesses looking for the reassurance of expert advice

over the phone, combined with online support

ADVICE & SUPPORT • 24/7, 365 days a year phone advice • MentorLive • MentorLearn • eBulletins, Legal Updates and Mentor magazines

PROTECTION • Employment Practice Liability Insurance with up to £1 million of fee protection for legal expenses and most Employment Tribunal awards, as long as our advice is sought and followed

WELCOME & INDUCTION

Phone call to assess business requirements and set up compliant

employee contracts and an employee handbook

Visit from a consultant to assess your business requirements and

set up employee contracts and an employee handbook that will meet your industry, and business needs,

for employee policies

Phone call with a dedicated Employment Law & HR Consultant to conduct a Business Needs Analysis

after which a summary of your business needs and people priorities

is produced (see page 5)

Visit from a dedicated Employment Law & HR Consultant

to conduct a Business Needs Analysis after which a summary

of your business needs and people priorities is produced (see page 5)

A phone call to explain the resources and benefits of the service including MentorLive

and MentorLearn

GUIDANCE & SUPPORT

Compliance Plan (see page 5), Employee Handbook and employee contract templates on MentorLive

Compliance Plan (see page 5), Employee Handbook and tailored employee contract templates on MentorLive Employee Handbook and bespoke

employee contracts (if required), introduction to MentorLive

and MentorLearn

Employee Handbook and bespoke employee contracts (if required),

introduction to MentorLive and MentorLearn

An invitation to have a phone consultation to discuss ongoing needs

Phone call to support management of the Compliance Plan and introduce MentorLive and

MentorLearn

Phone call to support management of the Compliance Plan and introduce MentorLive and

MentorLearn

ONGOINGSUPPORT

From year two on, three email invitations a year for a phone

consultation to review progress

Throughout year one, the consultant who carried out your visit remains available for telephone support to guide you in the implementation of EL&HR compliance. From year two

on, three email invitations a year for a remote phone consultation with

our central team to review progress

From year two on, support can be suited to business needs but typically includes – two annual

phone calls with a consultant who will review your business needs and

your aligned people priorities

During year one you will receive a second visit from your consultant who will review your business needs and your aligned people priorities. Thereafter, support is specific to

your business but typically includes one visit per year

Three emails per year, providing reminders of the service benefits

TERM Please note these services can be taken over an initial 12 or 36 month period


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Health & Safety Service Options

Health & Safety

SERVICE Compliance Compliance Plus Alliance Advice & Indemnity

SYNOPSISPhone-based support for businesses

aiming to achieve and maintain health & safety compliance

Phone-based support with an on-site visit for businesses aiming to achieve and maintain

health & safety compliance

Face-to-face relationship for businesses requiring in-depth flexible consultancy support

For businesses looking for the reassurance of expert advice over the phone, combined

with online support

ADVICE & SUPPORT • 24/7, 365 days a year phone advice • Crisis Management • MentorLive • MentorLearn • eBulletins, Legal Updates and Mentor magazines

PROTECTION • Legal Defence Insurance Cover up to £100,000 in the event of a prosecution, with £500,000 annual cover, as long as our advice is sought and followed

WELCOME & INDUCTION

Business information-gathering phone call to assess current health & safety management

Visit from a dedicated Health & Safety Consultant to conduct an audit (see page 7)

Visit from a dedicated Health & Safety Consultant to conduct an audit (see page 7)

Business information-gathering phone call to assess compliance

GUIDANCE & SUPPORT

Compliance Plan, Health & Safety Management System and Employee

Handbook supplied

Compliance Plan, Health & Safety Management System and Employee

Handbook suppliedHealth & Safety Management System,

Health & Safety Audit Report, Employee Handbook, introduction to MentorLive

and MentorLearn

Compliance Plan and an introduction to MentorLive and MentorLearnPhone call to support management with the

Compliance Plan and introduce MentorLive and MentorLearn

Phone call to support management with the audit and introduce MentorLive

and MentorLearn

ONGOING SUPPORT

Year two and beyond, three emails per year inviting you to attend a phone


Throughout year one, the consultant who carried out your visit remains available for

telephone support to guide you in the implementation of H&S compliance. Year two and beyond, three email invitations a year for a remote phone consultation with our central

team to review progress

During year one a consultant will complete an induction visit and a further visit to

review progress. In the second year, support can be tailored to business needs however

typically includes – two visits and one phone consultation. Year 3 and beyond, typically one

visit and two phone consultations

During the first year, and on an annual basis thereafter, one invitation for a phone




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Environmental Management Service Options


SERVICE Compliance Compliance Plus Alliance Safety, Health & Environment (SHE) Compliance

Advice & Indemnity

SYNOPSIS

Phone-based support for businesses aiming

to achieve and maintain environmental

compliance

Phone-based support with an on-site visit for businesses

aiming to achieve and maintain environmental

compliance and ISO 14001

Face-to-face relationship for businesses aiming to achieve

ISO 14001 and requiring in-depth, flexible consultancy support

Combining aspects of our Health & Safety and Environmental Management services to give

businesses compliance across both areas

Phone-based relationship for businesses requiring flexible

consultancy support

ADVICE & SUPPORT • 24/7, 365 days a year phone advice • Crisis Management • MentorLive • MentorLearn • eBulletins, Legal Updates and Mentor magazines

PROTECTION • Legal Defence Insurance Cover up to £50,000 for any one incident, with £500,000 annual cover, as long as our advice is sought and followed

• Environmental Legal Defence insurance protection for up to £50,000, and Health & Safety Legal Defence insurance protection for up to £100,000 for any one incident. £500,000

annual cover for both areas, as long as our advice is sought and followed

WELCOME & INDUCTION

Business information-gathering phone call to

assess compliance

Phone call and on-site audit with a dedicated

Environmental Consultant

Phone call and on-site audit with dedicated Environmental Consultant

Business information-gathering phone call to assess current safety, health & environmental compliance

Business information-gathering phone call to assess compliance

GUIDANCE & SUPPORT

Key Environmental Documents and Compliance Plan

Environmental Management System, Environmental Audit

Report and Action Plan

Environmental Management System, Environmental Audit Report and

Action Plan

Safety, Health & Environmental Compliance Plan, Health & Safety Management System, Key Environmental

Documents and Employee Health & Safety Handbook on MentorLive

Environmental Compliance Plan and an introduction

to MentorLive and MentorLearn

Phone call to support management of the

Compliance Plan and to introduce MentorLive

Follow up email to support Audit actions and the

implementation of ISO 14001

On-site follow up visit from dedicated Environmental Consultant to support Audit actions and the implementation

of ISO 14001

Online induction to MentorLive, update on safety, health and environmental management issues

ONGOING SUPPORT

From year two on, three email invitations a year for a phone consultation

to review progress

Throughout year one, the consultant who carried out your visit remains available

for telephone support to guide you in the implementation of

your compliance actions.From year two on, one phone consultation per year with a

consultant to review progress

During year one, a third visit from a consultant to review progress. In the second year, support can be suited to business needs but typically includes – two visits and one phone consultation.

In the third year, one visit and two phone consultations

From year two onwards, three emails a year providing opportunities to arrange a phone consultation

During the first year, and on an annual basis thereafter, one

email invitation for a phone consultation to review progress



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Notes

Notes

Help protect your business todaywith Mentor

Calls may be recorded

NatWest Mentor is a trading name of The Royal Bank of Scotland plc. Registered Office: 36 St Andrew Square, Edinburgh, EH2 2YBThe Royal Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.natwestmentor.co.uk

NWB6460 06/16

Discover what Mentor could do for your business, call 0800 634 7005.

Customers with hearing and speech impairments can contact us by Minicom number 0800 634 7008.

Visit natwestmentor.co.uk

Email us at [email protected] note that Mentor’s services incur a cost.
