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NORTHERN GAS HEATING

LIMITED

HEALTH & SAFETY HANDBOOK

PREPARED BY NatWest Mentor

NORTHERN GAS HEATING LIMITED

NatWest Mentor i

COPYRIGHT NOTICE: “©NatWest Mentor All rights reserved. Unauthorised copying of this document is prohibited. No part of this document may be photocopied, reproduced or transmitted in any form or by any means, electrical or mechanical including information storage or retrieval systems or otherwise, without permission in writing from the copyright holder.”

ACKNOWLEDGEMENT: We would like to acknowledge and thank the ILO - International Labour Organization for their permission to reproduce certain material from the International Labour Organization publication - “Guidelines on occupational safety and health management systems” - ILO -OSH 2001 - "Copyright © International Labour Organization 2001"

NatWest Mentor is a trading name of The Royal Bank of Scotland plc. Registered in Scotland No 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. The Royal Bank of Scotland plc is authorised and regulated by the Financial Services Authority.

DATES OF LEGISLATION: Where any Act of Parliament, ACoP or Guidance Note is referred to in this document it should be taken as reference to the current edition.


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ISSUE AND REVISION CONTROL:

The person responsible for the control of this document will ensure that any revisions and amendments are issued and recorded below.

Issue Control:

Issue Reason for Issue/Re-Issue Approved Date

1 Initial Issue 2009

2 Revision & Rebuild 2014

3 Annual Review and revision 2015

4

Revision Control:

Section Rev. Description of Change Approved Date

Full doc V3.0 To suit new business direction

21/01/15


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Address

267 Tettenhall Road

Wolverhampton

WV6 0DE

Client Reference Number

67626

Responsible Person in Control of Document

Name: Zayeem Ali

Position: HR & Compliance Manager

Signature:


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CONTENTS

Introduction 5

SECTION 1 6

HEALTH & SAFETY POLICY 6

SECTION 2 8

HEALTH & SAFETY RESPONSIBILITIES 8

SECTION 3 19

HEALTH & SAFETY INFORMATION 19

3.1 Code of Conduct – General Site Rules ................................................................................. 21

3.2 General Site Safety - Housekeeping ..................................................................................... 23

3.3 Fire ........................................................................................................................................ 27

3.4 First Aid – Accident Recording, Investigation & Reporting ................................................... 31

3.5 Manual Handling .................................................................................................................... 36

3.6 DSE – Display Screen Equipment ......................................................................................... 39

3.7 PPE – Personal Protective Equipment .................................................................................. 43

3.8 Electricity ............................................................................................................................... 46

3.9 Hazardous Substances ......................................................................................................... 48

3.10 Violence and Aggression ....................................................................................................... 51

3.11 Alcohol and Drugs ................................................................................................................. 52

3.12 Road Vehicles ....................................................................................................................... 54

3.13 Work at Height ....................................................................................................................... 57

3.14 Outdoor Works ...................................................................................................................... 60

3.15 Asbestos Awareness ............................................................................................................. 63

3.16 Control of Smoking ................................................................................................................ 69

3.17 On site Process Plans ........................................................................................................... 70

3.18 Northern Gas Heating Method Statement, COSHH and Risk Assessments ........................ 90


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INTRODUCTION

This handbook supplements our health & safety management system documentation. It

outlines the responsibilities and arrangements for ensuring your health and safety at work.

The aim is to help you work safely and avoid accidents by providing a framework within

which a safe method of work can be established. It is therefore important that you read the

advice given here before you start work with us.

Accident prevention is mainly common sense, tidiness and forethought, but safety within our

organisation does require constant vigilance and care. Remember that a little planning and

thought can save a great deal of trouble and regret. Always seek expert advice when in

doubt.

You are required to sign and return the declaration issued with this handbook stating that you

have read the handbook and are satisfied as to your and the organisation’s responsibilities

with respect to health and safety.

This handbook will be reviewed annually and supplementary information distributed to all

employees. Suggestions for inclusion, corrections and revisions for future editions of this

Handbook should be sent to your line manager.


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SECTION 1

HEALTH & SAFETY

POLICY


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HEALTH AND SAFETY POLICY Northern Gas Heating Limited aims to ensure, so far as is reasonably practicable, the health, safety and welfare of our employees while they are at work and of others who may be affected by our undertakings, and compliance with all the relevant legislation. To ensure the principles of health and safety are clearly understood throughout the company we will be committed to:

ensuring that there are arrangements put into place for the effective planning, development and review of this health and safety policy;

ensuring that appropriate systems are developed and maintained for the effective communication of health and safety matters throughout the organisation;

protecting the safety and health of all employees within the organisation by preventing work-related injuries, ill health, disease and incidents;

complying with relevant health and safety laws and regulations, voluntary programmes, collective agreements on health and safety and other requirements to which we subscribe;

ensuring that employees and their representatives are consulted and encouraged to participate actively in all elements of Health and Safety Management;

continually improving the performance of Health and Safety Management;

providing the necessary information, instruction and training to employees and others, including temporary employees to ensure their competence with respect to health and safety;

devoting the necessary resources in the form of finance, equipment, personnel and time to ensure the health and safety of employees. Expert help will be sought where the necessary skills are not available within the organisation;

liaising and working with all necessary persons to ensure health and safety, and will also ensure that adequate arrangements are also in place for ensuring the health and safety of visitors.

We will take all reasonable steps to implement, monitor and maintain safe substances, equipment, working environments and working practices within the organisation. We will continuously improve our health and safety management arrangements in order to protect employees and others from risks to their health, safety and welfare whilst engaged in work related activities. We recognise that safety is the responsibility of everyone and is not just a function of management. Employees have specific responsibilities to take reasonable care of themselves and others that could be affected by their activities and to co-operate to achieve the standards required.

Signature: Date: 5th January 2016

Name: Mr Nadeem Ahmad Position: Managing Director

Return to Table of Contents


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SECTION 2

HEALTH & SAFETY

RESPONSIBILITIES


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Responsibility and Accountability All employees, at all levels and functions, are responsible for understanding and carrying out

the responsibilities and duties outlined in this procedure.

To enable the allocation of overall responsibility, accountability and authority for the

development, implementation and performance of our health and safety management system

and the achievement of the relevant health and safety objectives a structure will be

established to;

ensure that health and safety is a line management responsibility which is

known and accepted at all levels;

define and communicate to the employees the responsibility, accountability

and authority of persons who identify, evaluate or control health and safety

hazards and risks and promote health;

provide effective supervision, as necessary, to ensure the protection of

employees health and safety;

promote co-operation and communication among employees, to achieve

compliance with the health and safety requirements of national laws and

regulations;

fulfil the principles of health and safety management systems contained in

relevant national guidelines, tailored guidelines or voluntary programmes, as

appropriate;

establish and implement a clear health and safety policy and measurable

objectives;

establish effective arrangements to identify and eliminate or control work-

related hazards and risks, and promote health at work;

ensure the participation of employees in the implementation of the health

and safety policy.


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Management Responsibilities The ultimate responsibility for health and safety rests with the highest level of management,

the Managing Director. However, responsibilities will be delegated to all levels, identifying

those individuals with particular safety responsibilities for their areas of control.

These functions will also include ensuring that:

A representative is appointed to ensure that the health and safety management

system is established, implemented and maintained in accordance with relevant

health and safety standards;

An organisation chart is prepared identifying the management structure;

Policies are developed and communicated throughout the organisation;

An understanding and awareness of the system is promoted throughout the

organisation;

Performance of the management system and any need for improvement is

communicated to management;

Sufficient resources exist to manage the daily operation within the organisation;

Job descriptions are prepared clearly outlining the key tasks to be managed by the

individual;

All employees are made aware of their responsibilities and these can only be

delegated to those with suitable training and competence;


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Employee Responsibilities

All our employees, regardless of position or occupation, have general duties under Sections

7 and 8 of the Health and Safety at Work Act and other relevant legislation.

Employee duties will be clearly identified, and will be specific in their nature and clearly

understood by individuals.

Disciplinary Procedures

It is our policy to discipline those who do not fulfil their health and safety responsibilities

adequately. All employees will be given comprehensible information, instruction and training

to ensure that they are fully aware of their duties.

We will not hesitate to instigate disciplinary procedures against any employee at any level

who fail in their responsibilities in respect of health and safety. This will occur even if they

have been injured as a result of an accident caused by their own carelessness.


NORTHERN GAS HEATING LTD

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HEALTH & SAFETY ORGANISATION CHART


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Assignment of Individuals

In order for our arrangements to be effective, individual duties and responsibilities will be

clearly identified.

There will be a logical delegation of duties throughout the organisation with the Managing

Director assuming a policy-making and guiding role with line managers taking a more active

part in day-to-day management issues.

The individuals listed below, have been allocated general and specific health and safety

responsibilities within our policy.

Responsibilities will fall into two categories:

– GENERAL RESPONSIBILITIES

– SPECIFIC RESPONSIBILITIES



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General Responsibilities The following individual posts have been allocated general health and safety responsibilities

within the terms of our policy:

Managing Director

HR & Compliance Manager and National Operations Manager

Manager(s)

Supervisor(s)

Employees

They will also be required to monitor their areas of control as well as the performance and

activities of subordinates to ensure that acceptable standards are maintained.

Managing Director shall be responsible for ensuring;

The objectives outlined within our health and safety management system are fully

understood and observed by persons under their control.

Responsibilities for health and safety are clearly defined and allocated/delegated to

the appropriate levels within the organisation.

The health and safety policy is regularly reviewed and amended as necessary and any

changes are brought to the attention of all persons under their control.

They make a commitment to improving health and safety in the organisation and

demonstrate this by the priority which they give to safety issues, and by their own

behaviour

The health and safety policy is brought to the attention of all employees under their

control, and ensure that they are made aware of all hazards and the means of

controlling those hazards


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HR & Compliance Manager and National Operations Manager shall be responsible for ensuring;



behaviour.

They bring the health and safety policy to the attention of all employees under their

control, and ensure that they are made aware of all hazards and the means of

controlling those hazards.

That competent persons are employed to assist the employer in carrying out its

statutory responsibilities.

The development of health and safety procedures and objectives and adequate

resources are made available.

That managers are adequately trained and capable

They carry out audits of their areas of responsibilities/organising audits to be carried

out

Manager(s) shall be responsible for ensuring;

The objectives outlined within our health and safety management system are fully

understood and observed by persons under their control.

Persons under their control carry out their assigned responsibilities and review their

performance accordingly.

The allocation of the necessary resources within their control and ensure that

appropriate equipment is available.

That accidents and near-misses are recorded and investigated and all relevant

documentation is retained

That audits and workplace inspections are undertaken and equipment is maintained in

a safe condition


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Supervisor(s) shall be responsible for ensuring;



behaviour.

That employees are adequately trained, instructed and informed and providing a

suitable level of supervision.

The allocation of work is in accordance with the employees’ level of training

That defective equipment is reported and taken out of use

Employees are encouraged to report accidents, near-misses and defects, and suggest

improvements

Regular inspections of the workplace are undertaken and ensuring that correct work

procedures are adhered to

They assist in the investigation of accidents


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Employees shall;

Take reasonable care of their own health and safety and that of others who may

affected by their actions

Co-operate with management to meet the employer's legal duties and work in

accordance with our procedures

Not intentionally or recklessly interfere with or misuse anything provided in the interest

of health, safety or welfare and refrain from actions (or inactivity) which might

endanger themselves, or others

Demonstrate their commitment by their behaviour and co-operate in the investigation

of accidents and incidents

Use all equipment safely, including that provided for their personal protection and

report to management any defects in equipment or other dangers immediately, or as

soon as it is safe to do so

Comply with all safety instructions or procedures and does not undertake any tasks

that they are not trained for



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Specific Responsibilities

Individual posts have been allocated specific Health and Safety responsibilities within the

terms of our Health and Safety Policy.

Specific responsibilities have been identified within each operational control procedures by

the person ultimately responsible for health and safety.

These have been identified and evaluated from our Risk Management procedures. Refer to

Part 3 of our health and safety management system.

They will be required to monitor their areas of control as well as the performance and

activities of subordinates to ensure that acceptable standards are maintained.

Health and Safety Assistance

To assist us in our undertaking we have appointed NatWest Mentor as Health and Safety

Consultants to provide competent advice and guidance.

Communication

The responsibilities identified above shall be communicated to all employees in line with

operating procedure internal and external communication.



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SECTION 3

HEALTH & SAFETY

INFORMATION


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Introduction .......................................................................................................................................................... 5

SECTION 1 ............................................................................................................................................................ 6

HEALTH & SAFETY POLICY ............................................................................................................................ 6

SECTION 2 ............................................................................................................................................................ 8

HEALTH & SAFETY RESPONSIBILITIES ...................................................................................................... 8

SECTION 3 .......................................................................................................................................................... 19

HEALTH & SAFETY INFORMATION ............................................................................................................. 19

3.1 Code of Conduct – General Site Rules ................................................................................. 21

3.2 General Site Safety - Housekeeping ..................................................................................... 23

3.3 Fire ........................................................................................................................................ 27

3.4 First Aid – Accident Recording, Investigation and Reporting ................................................ 31

3.5 Manual Handling .................................................................................................................... 36

3.6 DSE – Display Screen Equipment ......................................................................................... 39

3.7 PPE – Personal Protective Equipment .................................................................................. 43

3.8 Electricity ............................................................................................................................... 46

3.9 Hazardous Substances ......................................................................................................... 48

3.10 Violence and Aggression ....................................................................................................... 51

3.11 Alcohol and Drugs ................................................................................................................. 52

3.12 Road Vehicles ....................................................................................................................... 54

3.13 Work at Height ....................................................................................................................... 57

3.14 Outdoor Works ...................................................................................................................... 60

3.15 Asbestos Awareness.............................................................................................................63

3.16 Control of Smoking ................................................................................................................ 69

3.17 On site Process Plans ........................................................................................................... 70

3.18 Northern Gas Heating Method Statement, COSHH and Risk Assessments.........................90


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3.1 CODE OF CONDUCT – GENERAL RULES

FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS ON SECTION 3.17 PAGES 79-80

The Code of Conduct set out below is designed to cover the main areas of the required

standards of behaviour and performance. The code includes our General Rules, which all

employees are required to comply with, and examples of misconduct which the organisation

normally regards as Gross Misconduct. A breach of our rules will render an employee liable

to disciplinary action in accordance with the Disciplinary Procedure. An instance of Gross

Misconduct may render an employee liable to dismissal without notice.

The rules below and the examples of misconduct are not exhaustive. Employees are under

a duty to comply with the standards of behaviour and performance required by the

organisation, and to behave in a reasonable manner, at all times.

General Health and Safety Rules

Only personnel who have attended an induction course will be allowed to undertake works

for Northern Gas Heating.

Remote workers must carry their ID at all times and produce in initial attendance to

property or business and at any time requested.

Hard hats, safety boots and a high visibility jacket must be worn as detailed to the task

specifics. (See process plans section 3.17). All PPE requirements must be adhered to.

During hot weather the minimum standard of dress for Installers, Inspectors, Surveyors,

Reps will be long trousers (or for ladies not undertaking engineering works a skirt that is

not above the knee) and short sleeved shirts, in addition to PPE requirements.

It is forbidden to possess or consume alcohol, drugs or other intoxicants during working

hours or to be under their influence.

Smoking is forbidden anywhere on the customer’s property, in company vehicles or in the

workplace unless a designated smoking zone. Please refer to the smoking process plan.

Footwear with exposed steel studs or tips must not be worn.


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Courtesy and consideration should be taken when parking. Always ensuring exits are not

blocked.

Only purpose made tools and equipment are to be brought onto/used on site.

All tools must be suitably maintained and tested (evidence of proof will be required).

Equipment must only be operated or repaired by competent personnel.

Work conditions and other written procedures must be complied with at all times.

Scaffolding or other work equipment must not be interfered with at ANY TIME.

All accidents / incidents / near misses must be reported to the Line Manager Immediately.

(Refer to the Accident and Reporting Process Plan Section 3.17)

All electrical equipment must be either rechargeable or 110v and have a valid PAT test

date.

All Installation department workers must attend the tool-box talks.

All waste must be disposed of correctly. (Refer to the Environmental Process Plan

SECTION 3.17)

ALL workers must be familiar with the asbestos plan and report any potential sources of

asbestos immediately (See Asbestos Process Plan, Asbestos Risk Assessment and other

noted documents and reference points SECTION 3.17)



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3.2 GENERAL SAFETY - HOUSEKEEPING FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS FOR IN

SECTION 3.17 PAGES 71-72

Employers have a duty to provide and maintain a safe working environment. Employees can

play an important part in this.

Housekeeping

General

- Do not rush about, this causes accidents.

- Do not run.

- Don't fool around. Horseplay causes accidents.

- Do not rush around blind corners, especially if you are pushing or carrying a load

in front of you.

Waste and rubbish

- All areas should be kept clean and in a tidy condition.

- Accumulations of waste and rubbish can cause slip, trip and vermin problems.

- If you cause any rubbish or waste or spill anything, YOU are responsible for

clearing it up.

- Use the appropriate waste removal/disposal method, remembering that some

rubbish has to go to dedicated locations for waste removal and recycling

purposes.

Spillages

- If you cause a spillage, take the appropriate steps to clean it up.

- If you come across a spillage, don't just leave it for someone else to fall over it.

Take whatever action is necessary to clear it up. Tell your line manager, warn

employees, customers and general public where applicable, barrier off the area.

- Always report chemical spills to the line Manager immediately.


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Obstructions

- Never cause an obstruction to any walkway, stairwell, scaffold platform, fire exit,

fire point, first aid box or any area where someone might need emergency

access.

- Don't allow gangways to be obstructed by items projecting onto them.

- Close all filing cabinet drawers.

- Close doors behind you.

Storage

Ensure that all items are stored in their correct location.

Don't leave things lying about; do not overload storage units, drawer’s etc; do not place

articles on the top of storage units or cupboards, by stairs.

Two areas of particular importance are:

Slips and trips

Transport

Working at height

Slips and trips

Slips and trips are the most common cause of major injuries at work. They occur in almost all

workforces. 95% of major slips result in broken bones and they can also be a precursor of

other accident types such as falls from height.

Remember:

- Keep areas clear

- Avoid trailing cables

- Remove trip hazards

- Wear approved safety boots when applicable (not required in office)


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Traffic Management

Most transport-related accidents involve people being hit or run over by moving vehicles,

falling from vehicles, being struck by objects falling from vehicles or being injured as a result

of vehicles overturning.

Here are some tips to improve workplace transport safety:

- Have good lighting in all areas

- Keep delivery areas tidy – remove crates, bins, rubbish etc.

- Highlight parking areas for vehicles, away from working areas.

- Segregate pedestrians and vehicles

- Wear high visibility vest or jackets

- Avoid reversing if possible – one way system

- Mirrors can help with blind spots – keep them clean

Working at height

Falls from height are the most common cause of fatal injury and the second most common

cause of major injury to employees. The Working at Height Regulations require employers to

have a duty to carry out risk assessments, avoid working at height wherever possible,

provide safe platforms and arrest systems (if necessary) and ensure that employees are

appropriately trained.

For the majority of employees, working at height involves the use of leaning ladders or step-

ladders. Here are a few safety tips:

Leaning Ladders set-up

- Do a daily pre-use check (include ladder feet)

- Secure ladders

- Ground should be firm and level

- Have a strong upper resting point (not plastic guttering)

- Floors should be clean and not slippery

- Tetra Kit to be set up


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Leaning Ladders in-use

- Short duration work (15 minutes)

- Light work (up to 10 kg)

- Ladder angle 75 – 1 in 4 rule (1 unit out for every 4 units up)

- Always grip the ladder when climbing

- Do not overreach

- Do not work off the top three rungs

- Tetra Kit to be used when using a leaning ladder. To be used at all times, no

matter what length of time you will be on the ladder or what height you will be

working at.

Stepladders set-up

- Daily pre-use check (feet included)

- Ensure there is space to open fully

- Use any locking devices

- Ground should be firm and level

- Floors should be clean and not slippery

Stepladders in-use

- Short duration work (maximum 30 minutes)

- Light work (up to 10 kg)

- Do not work off the top two steps (top three steps for swing-back/double-sided

stepladders) unless you have a safe handhold on the steps

- Avoid side-on working

- Do not overreach



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3.3 FIRE FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS IN SECTION 3.17 PAGE 73

Fire safety at work is always vitally important. You should make sure you know what to do to

prevent a fire and your means of escape if a fire does break out.

You should:

Know what action to take on discovering a fire or

hearing the fire alarm and the arrangements for

calling the fire brigade. Read your “Fire Action

Notice”.

Know the evacuation procedures and assembly points.

Familiarise yourself with escape routes and fire exit signs.

Never obstruct escape routes, or passages.

Know the locations and types of fire extinguisher available

and how to use them. External workers must place the fire

extinguishers before commencing works.

Report any instances of increased risk to your line manager

and alert the home owner.

Keep doors closed to stop the spread of fire, heat and smoke.

Do not smoke in enclosed areas or anywhere on customer’s

premises. This includes gardens, driveways and garages.

Make sure cigarettes are fully extinguished.

Detail any thoughts you may have on reducing risk to your line

Manager and during your one to one.

Remind yourself on a regular basis of fire safety issues.

Set a personal example of good fire safety.


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Types of Fire Extinguishers

There are several types of fire extinguisher available and your place of work should have

sufficient types and numbers suitable for the risks present and the type of work being

undertaken.

Installers will carry 2 fire extinguishers at all times. (Refer to the Fire Extinguisher Process

Plan in Section 3.17)

Water extinguishers - Red body or Red Body with Red Label

Used for general types of fire involving paper, wood, cardboard, etc. - ‘Class A fires’.

These extinguishers must not be used for fires involving electricity or flammable liquids

or for fat fires.

They are operated by aiming the nozzle at the base of the fire. The fire is extinguished

using a sweeping action. As progress is made, the jet is directed progressively higher

until the fire is out.

Carbon Dioxide extinguishers - Black body or Red body with Black Label

Carbon dioxide extinguishers are mainly used for fires involving electrical equipment

‘Class C fires’, but to some degree can be effective on other fire types.

Carbon dioxide extinguishes flames by depriving them of oxygen. As with most

extinguishers, the jet should be aimed at the base of the fire but care should be taken

to ensure that the flames are driven away from you.

It should be remembered that gas makes a loud noise when the extinguisher is used,

getting louder as it empties

The gas coming out of the nozzle is very cold and often freezes like snow.

Care must be taken to ensure that the skin does not come into contact with the gases

as cold injury can occur. Always hold the nozzle at the correct place, taking care not to

put your fingers near or over the end. Do not hold the black horn if a rigid pipe and

horn is fitted.

Squeeze the trigger in bursts to extinguish the flames.

Although carbon dioxide is not poisonous, it will decrease the amount of oxygen in the

air so should not be used in a confined space or suffocation may result. Likewise it

should not be directed at persons.


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Dry Powder extinguishers - Blue body or Red body with Blue Label

Normally these are used for flammable liquid fires

They can be used for Flammable Gas fires ‘Class C fires’ however it is not advisable to

extinguish gas fires unless the gas supply can definitely be shut off (or a serious

explosion risk may be created) – it is recommended you leave this type of fire to the

Fire Services.

They can also be used for paper, wood, cardboard, etc. ‘Class A fires’.

They should be used in a similar way to water by directing the nozzle at the base of the

fire. The flames are then forced down and away from you.

Be careful when using powder extinguishers in a confined space as the dust can form

clouds which can be difficult to see through, and may affect breathing.

Some specialised powders are for flammable metals ‘Class D fires’ and should be used

as directed on the extinguisher

Foam extinguishers (including Aqueous Film-Forming Foam (AFFF)/Spray foam) - Cream

body or Red body with Cream Label

Foam extinguishers are ideal when used on a contained burning liquid as ‘Class B (I)

fires. If used correctly, they form a blanket over the liquid preventing oxygen reaching

the liquid, thereby extinguishing the flames.

Correct operation is essential, as the foam has to be directed to the sides of the

container allowing it to fall onto the liquid and spread across the surface.

N.B. If directed at the surface it will usually sink.

Foam can also be used instead of water. AFFF is frequently considered a suitable

replacement for water.



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Fire Extinguisher Chart

Extinguisher Type of Fire

Colour Type

Solids (wood, paper,

cloth, etc)

Flammable Liquids

Flammable Gasses

Electrical Equipment

Cooking Oils & Fats

Special Notes

Water

Yes

No

No

No

No

Dangerous if used on 'liquid fires'

or live electricity.

Foam

Yes

Yes

No

No

Yes

Not practical for home

use.

Dry Powder

Yes

Yes

Yes

Yes

No

Safe use up to

1000v.

Carbon Dioxide (CO2)

No

Yes

No

Yes

Yes

Safe on high and

low voltages.


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3.4 FIRST AID – ACCIDENT RECORDING, INVESTIGATION AND REPORTING FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS SECTION 3.17 PAGE 74-75

People at work can suffer injuries or fall ill. It is important

that they receive immediate attention and that an

ambulance is called in serious cases. First aid can save

lives and prevent minor injuries becoming major ones. It

does not include giving tablets or medicines to treat

illness.

In first aid terms, an appointed person is the person who

takes charge when someone is injured or falls ill,

including calling an ambulance if required. They should also look after the first aid equipment

e.g. re-stocking the first aid box. Appointed persons should not attempt to give first aid for

which they have not been trained.

A first aider is someone who has undergone a training course administering first aid at work

and holds a current first aid at work certificate. A first aider can undertake the duties of an

appointed person.

Remember:

Find out who the appointed persons or first aiders are

Find out where the nearest first aid box is kept

All Installers are provided with a first aid box and eye wash

FIRST AID PERSONNEL It is a lawful requirement for an employer to provide an adequate number of suitably trained

persons.

When considering your risk the following should be evaluated and appropriate allowances

made -

The operations undertaken at the place of work,

Your location in relation to obtaining medical assistance - response time(s),

The number of persons employed/present at any one time,

Holiday and or periods of sickness/absence cover,


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The persons selected should be trained to the required standard by an

authorised/recognised body for this purpose, either to the standard of 'First Aider' or an

‘Appointed Person'.

Training should be provided through an by an organisation experienced in delivering first aid

training; usually the local St John Ambulance, St Andrew’s Ambulance or the Red Cross

provides local training courses.

The number of persons depends on the number of employees and the risks to which they are

subjected. A high number of office personnel may require less cover than substantially lower

numbers in engineering where the risks are likely to be greater. However, cover should be

provided even for a low number. Even though the risk of an accident is low, there is always

the possibility of a serious medical condition such as a heart attack, epilepsy or diabetes.

FIRST AID MATERIALS AND CONTAINERS/KITS

The details of first aid materials/supplies are stated on page 34 and 35

It is general practice for a recognised and qualified person to take care of the first aid

containers/kits supplied by Northern Gas Heating Limited.

It is good practice to have extra first aid containers/kits for the temporary replacement of an

under-stocked or soiled one.

This is particularly appropriate for first aid boxes kept in vehicles.

A record should be kept of the date it was inspected and the required contents of the box.

Additional first aid materials and equipment may be required such as:

Disposable aprons,

Sterile eye solution (minimum 1 litre); and

Specific personal protective equipment for the first aid personnel attending.


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ACCIDENT RECORDING

The qualified person who carries out the first aid treatment should ensure that the injured

person or his representative makes the appropriate entry in the accident/incident record book

(being BI 510 or similar).

All accidents, no matter how small, should be reported in writing in the BI 510 Accident

Report Book. It is the responsibility of the injured person to ensure that this is done.

The first aider should keep a treatment register giving details of dates/times and type of

treatments administered.

A nominated member of the Management Team will inspect the accident/incident record

books periodically and update accident statistics. This periodic review will assist in allowing

formal remedial action to be taken to reduce the risk of a repeat accident.

ACCIDENT INVESTIGATION AND REMEDIAL ACTION

A nominated member of the Management Team will inspect the accident/incident record and

undertake accident investigation and remedial action, as appropriate.

ACCIDENT REPORTING (RIDDOR)

A nominated member of the Management Team will undertake accident reporting as required

by RIDDOR (Reporting of Injuries, Diseases & Dangerous Occurrences Regulations), as

necessary.


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CONTENTS OF FIRST AID KITS/CONTAINERS Our First Aid boxes contain the following:

Item Number

Guidance Leaflet 1

Contents List 1

Medium Sterile Dressings 4

Large Sterile Dressing 1

Triangle Bandages 2

Safety Pins 6

Eye Pad Sterile Dressings 2

Finger Sterile Dressings 2

Conforming Bandage 1

Sterile Cleansing Wipes 20

Adhesive Tape 1

Sterile Adhesive Dressings 40

Hydrogel Burn Dressing 1

Resuscitation Face Shield 1

Foil Blanket approx. 18cm x 18cm 1

Pairs Nitrile Disposable Gloves 6

Shears 1

First aid boxes are inspected monthly and the results recorded on the appropriate form.

All deficiencies must be reported to a responsible person so that replacement items can be

arranged.


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CONTENTS OF TRAVELLING FIRST AID KITS/CONTAINERS Where provided will contain at least the following:

Item Number

Guidance Leaflet 1

Contents List 1

Medium Sterile Dressings

Eye Wash

1

1

Large Sterile Dressing 1

Triangular bandages 1

Safety pins 2

Eye Pad Sterile Dressings 1

Sterile Cleansing Wipes 4

Adhesive Tape 1

Sterile Adhesive Dressings 100

Resuscitation Face Shield 1

Foil Blanket 1

250ml Sterile Eye Wash 1

Pair Nitrile Disposable Gloves 1

Hydrogel Burn Dressing 1

Conforming Bandage 1



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3.5 MANUAL HANDLING

FOR EMPLOYEES CONDUCTING WORKS ADDITIONAL SEE PROCESS PLANS IN SECTION 3.17 PAGE 76

General

Everyone who has to lift or carry, and that includes most employees should be trained in the

correct way to do it.

Every person should follow the guidance below when lifting or carrying.

Method

Keep your back straight, bend the knees and lift using the strong muscles in the leg.

Keep objects as close to your body as you can, ensuring that where possible, the

narrowest side is facing forward.

When pushing or pulling keep your back and arms straight, tuck your chin in and use

your front foot to balance you whilst you thrust with your back foot.

Wherever possible use mechanical means of lifting.

Use trolleys, hoists etc. when lifting or moving.

Remember when carrying large items, you may be unable to see where you are

walking. Always check your route before starting.

Keep the heaviest part of the load to the body when lifting or carrying.

Wear suitable protective equipment but remember that gloves which are too big may

cause problems if your fingers do not reach the end. Never 'snatch' a load or drag it off

a surface when lifting. If it is too heavy you will drop it or cause serious injury.

Manual handling injuries can occur wherever people are at work – on farms and building

sites, in factories, offices, warehouses, hospitals, banks, laboratories, etc. Manual handling

injuries are the most common reason for absence from work.


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Here are some practical tips for good handling technique for lifting:

Think before lifting/handling. Plan the lift. Can handling aids be used? Where is the

load going to be placed? Will help be needed with the load? Remove obstructions such

as discarded wrapping materials. For a long lift, consider resting the load midway on a

table or bench to change grip.

Keep the load close to the waist. While lifting keep the load close to the body for as

long as possible. Keep the heaviest side of the load next to the body. If a close

approach to the load is not possible, try to slide it towards the body before attempting

to lift it.

Adopt a stable position. The feet should be apart with one leg slightly forward to

maintain balance (alongside the load, if it is on the ground). You should be prepared to

move your feet during the lift to maintain your stability. Avoid tight clothing or unsuitable

footwear which may make this difficult.

Get a good hold. Where possible the load should be hugged as close as possible to the

body. This may be better than gripping it tightly with hands only.

Start in a good posture. At the start of the lift, slight bending of the back, hips and

knees is preferable to fully flexing the back (stooping) or fully flexing the hips and knees

(squatting).

Don’t flex the back any further while lifting. This can happen if the legs begin to

straighten before starting to raise the load.

Avoid twisting the back or leaning sideways especially while the back is bent.

Shoulders should be kept level and facing in the same direction as the hips. Turning by

moving the feet is better than twisting and lifting at the same time.

Keep the head up when handling. Look ahead, not down at the load, once it has been

held securely.

Move smoothly. The load should not be jerked or snatched as this can make it harder

to keep control and can increase the risk of injury.

Don’t lift or handle more than can be easily managed. There is a difference between

what people can lift and what they can safely lift. If in doubt, seek advice or get help.


NatWest Mentor 38

Put down, then adjust. If precise positioning of the load is necessary, put it down first,

then slide it into the desired position.

15

Here are some practical points to remember when loads are pushed or pulled.

Handling devices. Aids such as barrows and trolleys should have handle heights that

are between the shoulder and waist. Devices should be well-maintained with wheels

that run smoothly.

Force. As a rough guide the amount of force that needs to be applied to move a load

over a flat, level surface using a well-maintained handling aid is at least 2% of the load

weight. You should try to push rather than pull when moving a load, provided you can

see over it and control steering and stopping.

Slopes. You should enlist help from another worker whenever necessary if you have to

negotiate a slope or ramp, as pushing and pulling forces can be very high.

Uneven surfaces. Moving an object over soft or uneven surfaces requires more force.

Again, you should enlist help from another worker whenever necessary.

Stance and pace. You should keep your feet well away from the load and go no faster

than walking speed. This will stop you becoming too tired too quickly.

ALWAYS consider if a 2nd person would help to reduce risk of injury.



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3.6 DSE – DISPLAY SCREEN EQUIPMENT Definition of a designated “User” of DSE:

Employees will be considered to be “users” when one or more of the following criteria apply:

they use DSE regularly and continuously, typically for more than an hour at a time

they depend on display screen equipment to do the job, i.e. there is no alternative way

of doing the job

they need additional training and/or particular skills in the use of display screen

equipment to do the job

fast transfer of information between operator and screen is important

the work being done requires a high level of attention and concentration and the

consequences of error may be serious for the business.

Designated “Users” will be entitled to:

DSE Assessment

a formal and recorded DSE assessment of their DSE work-station and their DSE duties

before commencement of DSE work and at a reasonable frequency (normally 12

monthly unless otherwise specified).

Adequate health and safety training in the use of the workstation upon which they are

required to work

DSE Eyesight checks and Corrective appliances

a DSE eye and eyesight check at the employer’s expense (Max. cost - limit applies) on

request, either whilst using DSE equipment or prior to becoming a user and at a

reasonable frequency (normally approximately 2 yearly - with a minimum interval of 12

months unless otherwise specified by an optometrist)

a basic set of corrective appliances (usually single focal length pair of spectacles) at

employer’s expense (Max. cost - limit applies) on request at a reasonable frequency if

required for DSE work (normally approximately 2 yearly - with a minimum interval of 12

months unless otherwise specified by an optometrist).

You may/will normally be required to initially pay an optometrist for the eye and eyesight

check and/or corrective appliances – claim reimbursement as below. If you voluntarily

choose more expensive suitable option(s) you thereby agree to pay the associated extra

cost(s).


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Claim to entitlement and Claim for reimbursement:

to claim entitlement to eyesight check and/or for corrective appliances you must apply

to/get prior approval from your Manager to go for an eye and eyesight check etc.

Frequency and cost limits etc. will be explained to you on your application to your

Manager.

to submit claim for reimbursement for eyesight check and/or corrective appliances you

should apply to your Manager – Documentary evidence of eyesight check, and where

appropriate requirement for and purchase of corrective appliances, from the optometrist

must be presented with valid receipt(s) for any expenditure. Re-imbursement will be in

line with reasonable policy, methods, timescales and financial limits.

The following points should be considered when using display screen equipment (DSE)

Ensure that your chair is suitable and provided support for your back.

The height should be adjustable, as should the back and back support height.

Always set the chair to your own particular requirements.

If your feet do not touch the ground with comfort, use a foot rest.

Organise your work, if possible, so that you have occasional breaks away from the

screen.

Adjust the screen settings to suit yourself.

Position the screen so that there is no glare.

Report equipment or software faults immediately.

Set the keyboard so that it is comfortable and use wrist supports when required.

Use carefully positioned holders for your work when you are copy typing.

Make full use of the equipment provided, and adjust it to get the best from it and to

avoid potential health problems.


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Here are some practical tips:

Getting comfortable

Adjust your chair and VDU to find the most comfortable position for your work. As a

broad guide, your forearms should be approximately horizontal and your eyes the

same height as the top of the VDU.

Make sure you have enough work space to take whatever documents or other

equipment you need.

Try different arrangements of keyboard, screen, mouse and documents to find the best

arrangement for you. A document holder may help you avoid awkward neck and eye

movements.

Arrange your desk and VDU to avoid glare or bright reflections on the screen. This will

be easiest if neither you nor the screen are directly facing windows or bright lights.

Adjust curtains or blinds to prevent unwanted light.

Make sure there is space under your desk to move your legs freely. Move any

obstacles such as boxes or equipment.

Avoid excess pressure from the edge of your seat on the backs of your legs and knees.

A footrest may be helpful, particularly for smaller users.

Keying In

Adjust your keyboard to get a good keying position. A space in front of the keyboard is

sometimes helpful for resting the hands and wrists when not keying.

Try to keep your wrists straight when keying. Keep a soft touch on the keys and don’t

over-stretch your fingers. Good keyboard technique is important.


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Using a mouse

Position the mouse within easy reach, so it can be used with the wrist straight. Sit

upright and close to the desk, so you don’t have to work with your mouse arm

stretched. Move the keyboard out of the way if it is not being used.

Support your forearm on the desk, and don’t grip the mouse too tightly.

Rest your fingers lightly on the buttons and do not press them hard.

Reading the screen

Adjust the brightness and contrast controls on the screen to suit lighting conditions in

the room.

Make sure the screen surface is clean.

Software should display text that is large enough to read easily on your screen, when

you are sitting in a normal, comfortable working position. Select colours that are

unlikely to cause eye strain (avoid red text on a blue background, or vice-versa).

Individual characters on the screen should be sharply focused and should not flicker or

move. If they do, the VDU may need servicing or adjustment.

Posture and breaks

Don’t sit in the same position for long periods. Make sure you change your posture as

often as practicable. Some movement is desirable, but avoid repeated stretching to

reach things you need (if this is frequent, rearrange your workstation).

Most jobs provide opportunities to take a break from the screen, e.g. filing or

photocopying. Make use of them. Frequent short breaks are better than fewer long

ones.



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3.7 PPE – PERSONAL PROTECTIVE EQUIPMENT FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLAN IN SECTION 3.17 PAGE 77

Clothing

Clothing in this sense covers the things that people wear including jewellery etc.

The wearing of some jewellery can cause hazards to people whilst at work. Hanging chains

can catch in moving machinery, rings can catch when lifting or carrying, earrings can affect

the fitting of earmuffs, and watches can snag on moving machinery.

Loose clothing can get caught in moving machinery or be hooked onto passing vehicles.

Hanging ties/cuffs can get caught in moving machinery.

If required, wear protective overalls. These not only keep your personal clothing clean, but

also reduce the risk of being caught.

Issue

All personal protective equipment (PPE) is issued on an individual basis.

No one should use PPE issued to someone else


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Wearing PPE

Wherever possible, the necessity to wear PPE will be reduced by removing the reason at

source. Where this is not possible, or where solutions may take time to implement, the

wearing of PPE may be compulsory.

Disciplinary action will be taken against anyone who is not using their PPE in the

circumstances for which it has been issued and when it is required.

Care of PPE

There is a legal requirement on anyone issued with PPE to take care of it and to take steps

to have it maintained or replaced when necessary. In some circumstances the only way your

health and safety can be ensured is by requiring you to use personal protective equipment

(PPE). The decision to use PPE is only made when other means of controlling risks have

been considered and found impractical. It is a last line of defence. You will be supplied with,

and trained in the proper use of, suitable PPE and have the risks and control measures

involved in your work explained to you. You will be expected to take care of the PPE issued

to you, store it safely and report any defects to a responsible person.

Here are some examples of PPE

Head Protection:

Helmets used to protect against falls.

Helmets used to protect against falling objects or impact with fixed objects.

Scalp protectors (bump caps).

Eye/Face Protection:

Safety spectacles.

Goggles.


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Foot Protection:

Safety boots to SB standard.

Hand & Arms:

Gloves (protection against cuts, temperatures, hazardous chemicals), vibration, sharp

objects etc.

Clothing for the Body:

Overalls to protect against hazardous substances.

Clothing to protect against, cold, heat, bad weather.

High visibility clothing.

Once issued with PPE, you have a duty to wear it in circumstances for which you have been

trained. You may be subject to disciplinary procedures if you do not do so.



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3.8 ELECTRICITY FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS IN SECTION 3.17 PAGE 78

Electricity can kill. It can also cause serious injury, burns, fires and other damage.

Switch off appliances

Unplug appliances that are infrequently used

Only use the appliance for its intended purpose

Use the appliance in a safe and stable position

Check that portable electrical equipment that you use at work bears a current PAT test

sticker.

Do not place items on an electrical appliance that could cause it to overheat or obstruct

cooling air supplies

Position leads, extension leads and plugs to avoid tripping hazards.

If you use a multi-socket extension lead, do not overload it and make sure it is fused

Residual current devices used at all times on site

Use an extension lead of appropriate length but always fully uncoil a wind-up extension

lead before use

Report any damaged sockets, light switches or other fittings and do not use them until

they have been competently repaired

Never attempt electrical repairs or alterations unless you have been trained and

authorised to do them


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All electrical equipment including employees own equipment needs to be PAT tested

before it is used at work or when undertaking works at customer premises.

Visually check electrical appliances before use (see checklist below) and don’t use any

damaged items. (95% of faults on portable electrical appliances can be seen.)

Remember to switch off and unplug any appliance before you carry out the following visual

checks:

Appliance

Obvious damage to casing

Obvious damage to grommet, sleeving or other protection at the point where the lead

passes through the casing

Obvious damage to switches

Loose screws or other parts

Water damage, evidence of past spills of liquid, or other contamination

Leads

Cuts, punctures or abrasion

Discolouration or distortion which might indicate overheating

Hardening of the outer insulation

Kinks

Taped or other non-standard joints.

Plugs

Physical damage, cracks, holes in casing, bent pins

Discolouration or distortion which may indicate overheating

Outer insulation layer of lead is not secured within the plug casing. In this case you

may see the coloured insulation on the wires



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3.9 HAZARDOUS SUBSTANCES

Use of hazardous chemicals

Only use hazardous chemicals if you are authorised to do so, have received adequate

training in the risks associated with them and have the associated hazard data sheets

available.

Only use hazardous chemicals for the task intended. Unauthorised use could result in mixed

chemicals giving off dangerous fumes or undergoing a violent reaction

Storage of hazardous chemicals

Hazardous chemicals must only be stored in the containers intended for such storage. The

hazard warning labels appropriate to the contents should be clearly displayed on the

container.

Hazard Data Sheets

There must always be COSHH assessment sheets posted or available where hazardous

chemicals are stored, handled, transported and or used.

These must be kept up to date and must describe the chemical, its reaction, what to do in an

emergency, how to dispose of the chemical, how to dispose of the container etc.

Empty Container

Containers, which have held hazardous chemicals, can be as dangerous as the chemical

itself if it contains residue.

Always follow the supplier’s instructions when disposing of the empty container.


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Buying hazardous chemicals

The person who buys or supplies hazardous chemicals within Northern Gas Heating Limited

has a duty to obtain the necessary hazard data sheet and to ensure that it is distributed.

What are hazardous substances?

Hazardous substances include most hazardous chemicals (including waste and by-

products), biological agents and any dust.

Harmful substances that employees may come across and which are covered by COSHH

(Control of Substances Hazardous to Health Regulations) include the vast majority of

commercial chemicals, many of which have a warning label.

Examples may include:

cleaning - bleach and other cleaning agents with a warning label (note that household

washing-up liquid has no warning label and so is not covered);

building maintenance - wood dust, glues and adhesives, solvents, paints, and oils;

transport - oils and fuels; and

office work/printing - printer/photocopier toner, inks, and paper dust.

Installers – gas bottles, flux, inhibitors, system cleaner.


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When considering hazardous substances, remember: that they may come in various forms

(gas, liquid, and solid), each of which may be more or less hazardous; that some may

contain hazardous impurities; and that exposure to more than one substance at the same

time may have additional or worse effects.

Some hazardous substances have separate specific laws covering them and are not covered

by COSHH, asbestos and lead for example. Substances which are dangerous just because

they are explosive, flammable, or radioactive are also not covered.

The Effects on Health

There are three main ways a substance can enter the body: inhalation (breathing it in),

absorption (through the skin), and ingestion (swallowing it).

The effects on health may develop quickly (acute) and be easily seen or may take years

(chronic), making linking the ill-health to the exposure difficult. The effect may develop at the

area where the substance enters or comes in contact with the body (local) or it may affect

unrelated parts of the body (systemic). Workers may suffer: irritation perhaps leading to

dermatitis, sensitisation possibly leading to asthma, a loss of consciousness if overcome by

toxic fumes, infection by bacteria, and long-term effects such as cancer. According to the

Health and Safety Executive (HSE), exposure can result in "discomfort, pain, time off work

and, all too often, premature retirement and early death."

Employees Duties

These include:

making proper use of any control measures e.g. wearing gloves, etc.

following safe systems of work

abiding by local rules

reporting defects in safety equipment.

Remember, if you are in any doubt about using a hazardous substance – ASK! Return to Table of Contents


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3.10 VIOLENCE AND AGGRESSION

Although instances of violence at work have been decreasing in recent years, personal

safety remains a high priority especially for people who occasionally work alone. People who

work alone should consider the following:

Always tell your line manager where you are going, who you are meeting and when

you expect to return. This can be via the CSM diary system.

Prepare yourself for difficult meetings by finding out everything you need to know

before arriving and planning in your mind how you are going to deal with it

Do not meet aggression with aggression

Do not enter a building, particularly someone else's home if you don't feel comfortable

or safe

If driving, ensure you belong to a national breakdown service and that you know where

you are going and how to get there. Northern Gas Heating operate internal Fleet to

support this.



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3.11 ALCOHOL AND DRUGS

Alcohol

People under the influence of alcohol or drugs whilst at work are liable to either injure

themselves or their colleagues.

Even a small amount of alcohol consumed at lunchtime can reduce reaction times and may

cause errors of judgement when operating plant, machinery or equipment. In addition the

perception of risk can be reduced.

The “morning after” condition can also lead to serious incidents and accidents, lack of

concentration and carelessness.

Drugs

The use of drugs may lead to a risk to health and safety.

Be aware that many drugs that are prescribed for medical conditions can also have adverse

side effects which can be detrimental to health and safety.

The warning 'This drug causes drowsiness - do not operate machinery' is common on

prescription tablets but not always heeded. There can be other effects, which can also cause

a hazard in the workplace such as a feeling of cold, sweating, clammy hands etc.

Always tell your direct senior if your Doctor has prescribed drugs or medication which could

affect your work performance.

Drugs do not have to be prescribed to cause side effects.

Most cold cures will cause drowsiness.


NatWest Mentor 53

Medical conditions

All medical conditions should be explained to your ‘senior’ and the First Aiders.

Any condition, which could affect your work, should be explained so that adequate measures

can be taken to reduce the risk of the condition causing an accident i.e.

Diabetes

Epilepsy

Angina

Hypertension, etc.

Disciplinary matters

Remember that it will be a disciplinary offence to present yourself for work under the

influence of alcohol or drugs.

Disciplinary action may well be taken if you fail to disclose any permanent or temporary

condition caused by medicines or illness that could affect the health and safety of yourself or

others.

It could also be a breach of legislation for which action could be taken Return to Table of Contents


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3.12 ROAD VEHICLES – AND SIMILAR WORK VEHICLES

SEE ADDITIONAL PROCESS PLAN IN SECTION 3.17 PAGE 87

Vehicles are examples of work equipment that may take many types, forms and capacities

and may be used to carry passengers, carry loads, perform specialist tasks or undertake

combinations of these roles.

Whilst not undermining the principle that drivers (while in charge of a vehicle) remain

responsible for their own and others’ safety and have the responsibility to drive safely their

employers are expected to actively manage at-work vehicle risks.

The enforcement of vehicle safety falls to a number of agencies – primarily the HSE on

premises, vehicle inspectorates on the public highway and the police. Drivers must comply

with road traffic acts & must co-operate with their employer and persons implementing law.

Note: the carriage of dangerous goods by road in large quantities is frequently a specialist

topic and such specialist activity is not covered by this guide - you should seek specialist

advice.

Many principles for the safe operation of vehicles are common for both on premises and on

the public highway.

A brief summary is outlined below:

Operations to be planned within vehicle design parameters, road traffic rules & the Highway Code (including driver’s hours) and prevailing conditions

Traffic rules and the highway code to be followed

Speed to be reasonable under the prevailing conditions & below statutory limit

Due care & consideration for others & no dangerous or reckless driving

Seatbelt(s) to be worn where fitted

Load to be secure, distributed (where practicable) & not obstruct the driver

Gross vehicle weight and axle weights not to exceed statutory limits

No driving under adverse influence of alcohol or drugs or above statutory limit

No hand-held mobile telephone/device with an interactive communication function to be

operated by the driver (some two-way radios are exempt)


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Vehicles parked with due consideration to others and in approved locations

Driver’s hours to be reasonable under the prevailing conditions & below statutory limit

Authorised drivers and passengers only

Access & operating keys and similar devices to only be available to authorised drivers

Passengers only permitted where suitable seating or other approved position provided

Driver to be in charge and to instruct passengers (except for drivers under instruction)

Vehicle drive engine to be stopped when the vehicle is unattended

Parking brake to be applied when the driver is not in the driving position

Vehicle maintenance requirements to be met

Records to be kept

Vehicle operating parameters & driver’s hours

Maintenance

Drivers & other employees (or their representatives) to be consulted on operations

Drivers (while in charge of a vehicle) remain responsible for their own and others’

safety and have the responsibility to drive safely

Road Vehicles – Mobile Phones

Prohibition of use of Mobile Phones & Other Devices (Hand-held)

(1) No person shall drive a motor vehicle on a road if they are using –

(a) a hand-held mobile telephone; or

(b) a hand-held device, other than a two-way radio, which performs an interactive

communication function by transmitting and receiving data.

(2) No person shall cause or permit any other person to drive a motor vehicle on a road

while that other person is using –





NatWest Mentor 56

(3) No person shall supervise a holder of a provisional licence at a time when the

provisional licence holder is driving a motor vehicle on a road if the person supervising

is using –




For the purposes of these Regulations:

A mobile telephone or other device is to be treated as hand-held if it is, or must be, held at

some point during the course of making or receiving a call or performing any other interactive

communication function.

A person does not contravene a provision of these regulations if, at the time of the alleged

contravention –

(a) he is using the telephone or other device to call the police, fire, ambulance or other

emergency service on 112 or 999;

(b) he is acting in response to a genuine emergency; and

(c) it is unsafe or impracticable for him to cease driving in order to make the call, or for

the provisional licence holder to cease driving while the call was being made.



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3.13 WORK AT HEIGHT FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS IN SECTION 3.17 PAGES 81-82 A place is ‘at height’ if a person could be injured falling from it, even if it is at or below ground

level. There is no such thing as a ‘2 metre rule’.

‘Work’ includes moving around at a place of work (except by a staircase in a permanent

workplace) and will include use of ladders for access/egress.

Is working at height really necessary? Could the task be brought to a lower level?

Remember - what goes up can come down (usually much faster) don’t let it be you.

Make sure you are medically fit to work at height.

Ladders are only suitable as a working platform for simple short tasks. It is much better to

get a more substantial platform.

Independent ladders should be set at 75 degrees to the horizontal, 1:4 (one unit out for 4

units up) on a firm level surface and should have a handhold, or extend 1200 mm, beyond a

step-off.

Ladders should be secured using TETRA KIT in all instances.

Wear suitable footwear with a defined heel when using a ladder and avoid climbing with tools

or materials in your hands – use a tool belt or haul using a rope

Do not over-reach when using ladders (or over guard-rails on work platforms). Do not use

the top step/platform of a stepladder unless it has a knee frame

Use roof-ladders on pitched roofs and provide fall prevention edge protection on flat roofs

Work platforms must have guard-rails, mid-rails and toe boards if there is risk of falling.

Traditional scaffolding and tower scaffolds must be designed, erected, modified or

dismantled by competent persons (do not modify, remove parts or add sheeting etc.)


NatWest Mentor 58

Mobile access equipment such as mobile elevating work platforms (MEWP) such as “cherry

pickers” and “scissor lifts” must only be operated by competent trained and authorised

persons

All access and work platforms must be examined by a competent person and checked daily

by the user or a responsible person such as a supervisor etc. Any damage etc. must be

reported and put right before use

Where the risk of a fall is not totally eliminated then fall prevention and fall-protection

systems such as restraint and fall-arrest PPE (full-body harnesses and shock-absorbing

lanyards) and safety nets must be used if there is risk of falling. Use when erecting /

dismantling scaffolding.

Check PPE every time before you use it. If damaged, or if you are in doubt, don’t use it until

it has been confirmed as serviceable or replaced. Do not repair or modify PPE unless you

are trained, competent & authorised to do so – your life may depend on it!

Attach fall-arrest harness lanyards to a suitable anchorage that can take a fall loads. Do not

attach yourself to a scaffold tower since a fall may cause it to overturn. Where practicable

attach at a high point so as to minimise a fall distance

Make sure you have emergency arrangements to rescue a suspended fallen person (long

periods of suspension can kill)

Wherever there is a risk of a fall, including where there are fragile materials at or near your

place of work then measures must be taken to prevent falling from or through them. Look

out for warnings of fragile materials- remember that many materials get weaker with age. If in

doubt – do not access the area.

Look out for falling materials from above. Do not throw materials or tools on or from working

platforms etc. Use debris chutes where provided.

Beware of obstructions and overhead hazards. Remember when working at height some

obstructions bring special hazards that were previously beyond normal reach:

electrical power cables & conductors such as busbars - electrical shock & burns either

through direct contact or close proximity leading to arcing of current;

pipes carrying steam, compressed air or chemicals – release of contents or high or low

temperature;

radiant and infrared “black” heaters - burns and heating;


NatWest Mentor 59

moving machinery & powered drive mechanisms (e.g. belts, chains, shafts etc.) –

impact or entanglement etc.

Injury may be caused by obstructions and overhead hazards during the erection, use or

dismantling of access equipment. Note: An injury from an obstacle or overhead hazard (or

other cause) whilst working at height may have a serious further consequence – a fall that

may prove more harmful than the original incident

All lifting equipment used must be examined by a competent person and checked

periodically

Communications may be more difficult when working at height, especially with others at low

level. Make sure you have verbal or signal communications and that all persons understand

them.

The weather may seriously hinder or even prohibit working at height, think about the risks

that come from strong winds, rain, ice, frost, snow, lightning - if in doubt check before starting

work or halt during work if the risk becomes unacceptably high. Ensure you have adequate

lighting at night.

Make sure you have sufficient time to complete your task whenever possible, don’t risk

serious injury by rushing. If you must leave the task or leave work platform unattended

ensure that unauthorised persons cannot gain access to the work platform or otherwise

come to other harm.

Remember - Falls from height can (and do) kill and injure many people each year. Return to Table of Contents


NatWest Mentor 60

3.14 OUTDOORS WORK - GENERAL

The nature of outdoor work is that employees will often be working in small teams and

occasionally alone possibly in largely unfamiliar locations and environments.

Whilst wherever it is practicable employees should be prepared prior to arrival, however this

is not always possible. You should be able to respond to unusual situations as they present

themselves including an appreciation of the assessment and control of risks wherever you

find yourself at work.

Welfare

You may need to locate welfare facilities on, or close to, where you are to work on a site by

site basis.

Good personal hygiene should be maintained at all times.

Hand washing should be periodically performed whilst in the field and as soon as possible

afterwards. Materials such as hand wipes are a practical option for outdoors work – take

care not to leave litter

Care should be exercised to ensure the contaminants are not transferred off site into vehicles

or onto other premises from contaminated footwear, clothing or vehicles. Follow approved

containment, cleaning or disposal arrangements.

Local lighting may often be poor and where necessary use temporary lighting or torches etc.

Outdoor work is subject to local often adverse extreme weather conditions and suitable

clothing and personal protective equipment should be worn or readily available.


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Equipment

Outdoor work often takes place in difficult environments and locations. It is necessary that all

work equipment is suitable for the task & the environment and is maintained in good

condition. You may need extra power sources such as batteries. Low voltage or battery

electrical equipment is preferred. You should be suitably trained.

Manual Handling

Outdoor manual handling operations should be assessed and handling methods of work and

equipment provided and used where appropriate.

General site work

All site work should follow health & safety guidelines and should take place with due regard

for the health & safety of employees and other persons should not be put at risk by

employees’ activities.

Responsible and considerate action is required at all times.

Health & safety instructions should be complied with.

Travel to / from site

All vehicles used must be maintained properly and defects that could affect safety should be

addressed as soon as practicable.

All vehicles should be insured for business use and should be operated in accordance with

the Road Traffic Act requirements at all times when on the public and other roads.

Use of communication equipment such as mobile telephones or radios should be limited to

hands-free operation and only when it is safe to do so without distracting from driving.

Tiredness induced sleep / drowsiness accidents are potentially fatal. If tired then you should

stop and take frequent breaks and / or share vehicle-driving duties to reduce fatigue.

Travel time and rest time should be assessed for work on consecutive projects so as to

prevent cumulative fatigue.


NatWest Mentor 62

First aid, Reporting of injuries and diseases and other emergency arrangements

First aid kits and other arrangements and equipment should always be readily available – it

may not be good enough to have it in your vehicle!

Employees should always inform their employer of any injury or illness occurring, or believed

to have occurred, in the course of work and should be record entries in an accident book.

Arrangements should be organised in advance for foreseeable emergencies. Make sure you

are aware of them.

Local access to emergency services and their response time and availability of suitable

equipment etc. should be assessed. Remember time may not be on your side in an

emergency – can you do what you may have to do?

Overhead power lines

Note: Electricity can jump gaps when equipment or machinery gets close enough: you do not

need to contact overhead power lines to be injured (very badly) or killed (highly likely).

Make sure you are aware of the location of overhead power lines in the area where you are

to work. When working in unfamiliar locations, have a good look to check for overhead power

lines before the start of work.

Never work under power lines without a safe system of work.

Do not allow any part of equipment or machinery, ladder, pipe, scaffold tube to get within an

unsafe distance – find out what is safe.


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3.15 ASBESTOS AWARENESS FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS IN SECTION 3.17 PAGES 83-86 What is asbestos?

Asbestos was used extensively as a building material in the UK from the 1950’s through to the mid-80’s.

It was used for a variety of purposes and was seen as an ideal material for fireproofing and insulation.

Any type of building built before 2000 (houses, factories, offices, schools, hospitals etc.) could contain

asbestos. Past exposure is now responsible for about 4000 people in the UK dying from asbestos

related cancers every year. This figure is expected to rise with the majority of these work related deaths

being associated with people in the building trades.

Asbestos is the name used for a range of natural minerals. There are three main types of asbestos:

Blue – Crocidolite.

Brown – Amosite.

White - Chrysotile.

The type of asbestos cannot be identified just by its colour. Asbestos has been used in a very large

number of products, many of which have been used in buildings. Some products have one type of

asbestos in them while others have mixtures of two or more. All types of asbestos can be dangerous

and potentially fatal if breathed in.

Why is it dangerous?

Asbestos is made up of thin fibres. These can break down into much smaller and thinner fibres. The

smallest fibres cannot be seen with the naked eye but they can be breathed in.

Asbestos fibres are only dangerous if they are made airborne and breathed in, but ALL types of asbestos

fibres are potentially fatal if breathed in. The fibres that are breathed in can become stuck in the lungs

and damage them. This can cause scars that stop the lungs working properly (asbestosis), or it can

cause cancer.

The main types of cancer caused by asbestos are cancer of the lung and cancer of the lining of the lung

(Mesothelioma).


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These diseases can take from 15 to 60 years to develop and there is no cure for any of them. Where do

you find asbestos?

Where do you find asbestos?

You are most likely to find it in buildings built or refurbished before 2000. Many thousands of tonnes of

asbestos products were used in buildings. Much of it is still there and you cannot easily identify these

products from their appearance.

The most common uses of asbestos in buildings were:

loose packing between floors and in partition walls;

sprayed (‘limpet’) fire insulation on structural beams and girders;

lagging, e.g. on pipe work, boilers, clarifiers, heat exchangers, insulating jackets

for cold water tanks, around ducts;

asbestos insulation board (AIB), e.g. ceiling tiles, partition walls, soffits, service

duct covers, fire breaks, heater cupboards, door panels, lift shaft linings, fire

surrounds;

asbestos cement (AC), e.g. roof sheeting, wall cladding, walls and ceilings,

bath panels, boiler and incinerator flues, fire surrounds, gutters, rainwater

pipes, water tanks;

other products, e.g. floor tiles, mastics, sealants, textured decorative

coatings (such as artex), rope seals, gaskets (e.g. pipe work), millboards, paper

products, fire doors, cloth (e.g. fire blankets), bituminous products (roofing felt).

Remember – how dangerous the asbestos is depends on the type of asbestos, the type of material it is

in, the condition of the material, and how likely the material is to be disturbed.

Who is likely to be exposed to asbestos fibres?

Anyone who disturbs asbestos-containing materials, for example, by working on them, or near them, or

enters an area contaminated by asbestos fibres. Research has suggested that the groups most at risk

are those who carry out building maintenance and refurbishment work. In relation to our company these

are:

surveyors

installers

gas fitters, heating and ventilations engineers


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service engineers

inspectors

Identifying the presence of asbestos

No employer must carry out demolition, maintenance or any other work which exposes, or may expose,

their employees to asbestos in any premises unless they have found out:

whether asbestos is, or may be, present;

what type of asbestos it is;

what material it is in;

what condition it is in;

If there is any doubt about whether asbestos is present, the employer MUST assume that it is present and that it is not only white asbestos. Where asbestos has been identified signage should be used to warn of its presence.

Whoever has control of a building has a duty to manage the asbestos in their buildings – your employer

should be able to tell you who this is. The duty holder has to take reasonable steps to find out if there are

materials containing asbestos in the premises and, if so, how much, where they are and what condition

they are in. This can – but does not have to – involve a survey.

When working in a building where you suspect the presence of asbestos this information should be

readily available to you.

Information, instruction and training

Every employer must give adequate training (which includes information and instruction) to employees

who are, or may be, exposed to asbestos, their supervisors and those who do work to help the employer

comply with his legal duties.

This should make them aware of (among other things):

the properties of asbestos, its health effects and the interaction of asbestos and smoking;

the type of materials likely to contain asbestos;

what work could cause asbestos exposure and the importance of preventing exposure;

how work can be done safely and what equipment is needed;

emergency procedures;


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hygiene facilities and decontamination.

The training must be given at regular intervals. It needs to be proportionate to the

nature and degree of exposure and so should contain the appropriate level of risk.

What should I do if I suspect asbestos materials are present?

If you suspect that there are asbestos materials in a building, you should ask the employer what has

been done to determine if such materials are present. Employers can ask to see the results of any

inspection or survey done to identify the presence, and condition, of asbestos materials.

Remember that there is only a risk if asbestos fibres are made airborne. This can happen when asbestos

materials are damaged or disturbed, or subject to maintenance work.

However, all asbestos-containing materials should be clearly marked, even if in good condition. If you

see material which you have reason to believe contains asbestos, it has been damaged and you believe

that there is a serious risk of exposure to asbestos fibres, you should ask everyone to leave the area.

But remember not to create more of a risk to people by, for example, causing a panic or leaving

something in an unsafe condition.

Remember also that minor damage to some asbestos materials does not always mean that there is a

serious risk or that immediate evacuation of the area is warranted, for example minor damage to

materials securely bound in a matrix such as textured coatings or asbestos cement. However, damaged

edges should be coated immediately, and repaired as soon as possible.

In all cases you should notify the employer and occupier immediately. No further work should take place

until the area is safe. That means that action – appropriate to the risk – has been taken. Such action

could be the repair or removal of asbestos or cleaning of the area by a trained person with suitable

equipment.

When anyone needs to work in a building built or refurbished before 2000, or with something which may

contain asbestos, ask: Is asbestos present?


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Asbestos kills – protect yourself!

When working in the construction industry you should be aware of asbestos risk at all times and take

appropriate steps to protect yourself and others. The main precautions you should take are:

Don’t work if you are unsure if asbestos is present. Your employer and the client should

tell you whether it is. If they have not told you ask them.

Don’t work if asbestos is present and you have not received specific training in how to

work safely with asbestos.

Don’t work if the asbestos materials are sprayed coatings, board or insulation and lagging

on pipes or boilers, only a contractor with a licence should work on these materials.

Don’t disturb asbestos if you can help it

You should only work with asbestos if you have had specific asbestos training, the work has been

properly planned and the right controls are in place. Remember unless you are a licensed contractor you

can only work on asbestos cement, textured coatings and minor asbestos work which legislation clearly

states does not require a licence.


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Remember if you are uncertain at any time STOP WORK and seek competent advice.

IF YOU WORK WITH ASBESTOS REMEMBER SOME BASIC RULES

Minimise Dust:

√ Keep materials damp, not to wet

√ Use hand tools and not power tools

√ Clean as you go, use a special vacuum cleaner and not a brush

√ Double bag asbestos waste and label the bags correctly

Wear:

√ Suitable disposable overalls and boots with disposable boot covers

√ A properly fitted suitable mask, such as a FFP3 type

Don’t

√ Smoke, eat or drink in the work area

When you have finished work:

√ Decontaminate yourself – wipe down your overalls with a damp rag and remove them before removing your mask

√ Put disposable items, such as your overalls, in asbestos waste bags and dispose of the correctly

√ Don’t take any overalls or contaminated items home to wash Return to Table of Contents


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3.16 CONTROL OF SMOKING FOR EMPLOYEES CONDUCTING WORKS SEE ADDITIONAL PROCESS PLANS IN SECTION 3.15 PAGE 88

No smoking

Smoking is not permitted inside our building(s) at any time

Smoking is not permitted inside our vehicle(s) / vehicle(s) used by us for work purposes at

any time

Smoking is not permitted at work at any site(s) attended by us for work purposes at any

time

Smoking must not take place adjacent to the following location(s):

Storage areas for Highly Flammable Liquids

Storage areas for Highly Flammable Gases (e.g. LPG) or Oxygen

Smoking

Smoking by employees is only permitted on our premises at approved outdoors location(s) at

your break times.

Waste smokers’ materials

All waste smokers’ materials (tobacco, cigars, cigarettes, matches etc.) must be fully

extinguished and disposed of into approved suitable fire-resistant waste receptacles for smoker’s

materials (usually metal or glass/ceramic) – keep our premises tidy and reduce fire risks.



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3.17 ON SITE PROCESS CHARTS

Bespoke Situations Process Plan......................................................................................................71

Site Set Up Process Plan....................................................................................................................72

Fire Extinguishers Process Plan........................................................................................................73

First Aid Kit Process Plan...................................................................................................................74

Accident & Reporting Process Plan..................................................................................................75

Manual Handling Process Plan..........................................................................................................76

PPE Process Plan................................................................................................................................77

Working with Power Tools Process Plan..........................................................................................78

Confined Space Process Plan............................................................................................................79

Lone Working Process Plan...............................................................................................................80

Ladders/steps/hop-ups Process Plan................................................................................................81

Roof Work Process Plan.....................................................................................................................82

Asbestos Process Plan..................................................................................................................83-86

Driving Process Plan...........................................................................................................................87

Smoking Process Plan........................................................................................................................88

Installations Environmental Process.................................................................................................89


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ASBESTOS IN YOUR HOME

Why may asbestos be a problem?

When asbestos materials age or become dangerous they can release fibres into the air. These can be breathed deep into the lung where they may stay for a long time, causing possible damage. When very high levels of these fibres are breathed in there is a risk of lung diseases, including cancer.

Is everyone exposed to asbestos?

There is a very low level of fibres in the air everywhere because it has been widely used in the past years. (Widely used from 1930 to 1980 and heavily during the 1960’s) Exposure to this low level of fibres is unlikely to harm people’s health. It can however be higher in the confines of a building especially where the materials are damaged. It is very unlikely that the levels of asbestos fibres found in buildings will be harmful BUT if you have damaged asbestos materials in your home you must seek advice from a specialist on appropriate action to take. High short term exposure to asbestos fibres can occur during DIY work or when making changes to the fabric of your building (drilling holes, moving fixtures etc) Where is asbestos found? Insulating board – particularly common in the 1960’s and 1970’s system built housing. It is unlikely to be found in buildings constructed after 1982. Asbestos Lagging – used for thermal insulation of pipes and boilers. Widely used in public buildings and system built flats during the 1960’s and 1970’s. It is rarely found in homes especially those constructed after the mid 1970’s and was banned in 1986.


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Asbestos cement product – this is the most widely used asbestos material in the form of sheets for roofing and wall cladding, in flat sheets and partition boards for linings to walls and ceilings, in bath panels, soffit boards, fire surrounds, flue pipes, cold water tanks and roofing tiles and slates. Additionally commonly used as roofing and cladding for garages, sheds and guttering/drainpipes. HEATING APPLIANCES & DOMESTIC EQUIPMENT Asbestos was used in some warm air heating systems, electric storage heaters (up to 1976), in flameless catalytic gas heaters (up to 1988) and some early “coal effect” gas fires.

So what should I do? If it is identified and NOT disturbed and in good condition, you will often be advised to leave it in situ. “LEAVE WELL ALONE”. If it HAS been disturbed, damaged or is deteriorating, then you must seek advice from the Environmental Health Services (IT’S FREE) or a suitably licensed asbestos removal contractor. Northern Gas employees will not be permitted to continue until a Clean Air Certificate has been produced.

This is the number of one licensed contractor……… aib 01872613773


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CONFIRMATION OF CUSTOMER NOTIFICATION ASBESTOS

Northern Gas Heating Employee name ____________________________ Customer Name ____________________________ Customer Address ____________________________ This is to confirm that I have advised the customer detailed above of ASBESTOS PRESENT and to seek advice ASBESTOS DISTURBED and to seek advice I have provided the customer with the 2 page ASBESTOS IN YOUR HOME document to read and action in accordance with advice they will be provided by a specialist Asbestos company. CUSTOMER SIGNATURE DATE EMPLOYEE SIGNATURE DATE

EMPLOYEE to return this signed document to the office within 48 hours.


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3.18 NORTHERN GAS HEATING METHOD STATEMENT, COSHH AND RISK

ASSESSMENTS

A. Central Heating System Installation Method Statement....................................................................91-93

B. Generic Work at Height Work at Height Risk Assessment Form......................................................94-97

C. Work at Height Pitched Roof Risk Assessment Form......................................................................98-101

D. Work at Height Flat Roof Risk Assessment Form..........................................................................102-105

E. Manual Handling Risk Assessment Form.......................................................................................106-108

F. Asbestos Risk Assessment Form....................................................................................................109-111

G. COSHH Assessment System Cleaner..............................................................................................112-116

H. COSHH Assessment Inhibitor..........................................................................................................117-121

I. COSHH Assessment Flux.................................................................................................................122-126

J. COSHH Assessment Gas Bottles.....................................................................................................127-130

K. On Site Installation Works Risk Assessment..................................................................................131-135

L. Driving Risk Assessment..................................................................................................................136-138


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A. Method Statement

OVERVIEW

The installation sections of this method statement refer to the works to be carried out by Northern Gas Heating in order to complete the installation of a Gas Heating System into the site/property, for use by the end customer. The engineer arrives on site and greets the customer, advising what is going to take place during the day. He will show their identification badge. The engineer will confirm the current status of the working environment (site specific risk assessment), and if applicable, make sure that it is convenient and appropriate to carry out the works at that moment. This procedure will apply to all working scenarios.

GENERAL INSTALLATION

For the installation of Gas Heating Systems -

Areas of Potential Risk:

1. Roof/Wall: - It is intended that the flue will be securely mounted on an exterior wall/roof of the property.

2. Boiler: - The boiler will be located on an outside wall. This can be in several rooms and will be detailed during the survey. This information is provided to the engineer in advance of the visit. Wiring and/or pipe work will be fitted sub-floor and ceiling voids. Where suitable containment does not exist, the cables and pipe work shall be secured in a safe and proper manner.

3. False roof space: - Cabling/ pipe work through rooms will be run where necessary/possible inside the false roof space.

4. False floor space: - Cabling / pipe work through rooms will be run where necessary inside the false floor space if applicable.

5. General room areas: - Any cable or pipe work not routed above ceiling or below floor will be run along skirting and secured where applicable.

Gas Heating Installation Method Statement The type of Gas Heating installation was determined at the time of the site survey, and carried out by NGH surveyors. The Heating equipment is typically installed using manufacturer’s instructions.


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1. Drain down existing system and remove to safe location.

2. Install new boiler, ensuring all guidance and instructions are followed whilst adhering to the company health and safety regulations. Where applicable, working at heights will be observed and adhered to.

3. Install flue – this may be a standard fit through a wall or via roof space vertically.

a. Standard flue will be secured with sand/cement mortar mix internally and externally b. Vertical flue will be secured with flu clamp brackets internally in the roof space at

distances no greater than 1m apart or where flue fit is angled a bracket will be fitted at each angle. Externally, the roof cover will be cut to size to ensure a secure fit without need of further fixings.

The engineer will carry out his work with the minimum amount of disruption. This installation job has been risk assessed as requiring one man. Where instances manual handling exceeds the requirement of a single worker, the worker will contact Management to request assistance as appropriate. The work will be carried out during normal working hours and the engineer will be a trained and experienced installation engineer. All engineers have safety work wear. The engineers will follow any health and safety regulations required by the NGH and its partners (3rd parties). Order of work to be similar to:-

1. Establish external height work area, and provide suitable barriers to restrict customer access. 2. Remove work equipment & installation materials from vehicle

3. Establish access to roof using a method as identified by the survey and at the time of the installation. 4. Fall restraint safety harness system to be setup and used throughout any Working at Height times (TETRA)

5. Transfer of safety equipment to the place of installation

6. Transfer of assembly tools to the place of installation

7. Transfer of heating items to the place of installation

8. Fit and test.

9. Transfer of packaging & waste to ground level

10. Transfer of tools to ground level

11. Disassemble Safety harness system (TETRA) 12. De-install ladder access


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13. De-install work area barriers

14. Transfer all unnecessary items to vehicle

15. Continue with work inside premises as required.

Working at Height Regulations This Method statement and Policy has been implemented as a result of the new Work at Height Regulations 2005 (WAHR). These regulations place duties on us to ensure the following:

All work activities carried out at height must be properly planned and organised

All Risk Assessments is undertaken to assess the tasks involved

Following this assessment, the appropriate work equipment is selected and used

All those working at height are competent to do so

Any risks from fragile roof surfaces are properly controlled

Where equipment is used for work at height, it will be inspected and well-maintained

Work at Height means work in any place where, if precautions were not taken, a person could fall a distance liable to cause personal injury. You are working at height if you:

Work above ground/floor level

Could fall from an edge, through an opening or fragile surface or

Could fall from ground level into an opening in a floor or a hole in the Ground.

Engineer leaves the site For each installation, the engineer fills out an FSR (Field Service Report). The details that are entered on this include; arrival time, completion time, job number, customer address and customer details, engineer details, installation details and this is recorded electronically by office staff on a daily basis then held within NGH OMS database. The engineer then obtains his next installation detail, makes the customer aware that he has completed the installation and is leaving, and leaves property.


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B. GENERIC WORK AT HEIGHT RISK ASSESSMENT FORM S (3) 1.003v2 A

LOCATION/DEPARTMENT: INSTALLATIONS (INSTALLERS, SURVEYORS, GDA / DEA, INSPECTORS) Ref. No: 000

DATE 15/1/16

TASK/ACTIVITY/PROCESS/WORKPLACE/EQUIPMENT: (Being Assessed)

Working at height from Ladders, Step ladders / Hop ups

B

People/Persons at Risk

General

1. Employees/Staff X 5. Customers X

2. Co-Workers X 6. Clients X

3. Public X

Others:

C

HAZARDS

Workplace Work Equipment Occupational Health Specific

Activities/Situations

Structure X Access / Egress X Storage Mechanical X Manual handling X Vibration Working Alone X

Services X Housekeeping X Glazing X Lifting X Noise Violence & Aggression

Working at Height X

Security Welfare Temperature Electrical Chemicals Agents Public X Confined Spaces X

Signage Transport X Lighting X Pressure Biological Agents Dusts & Particles X Working near or over Water

External Conditions

X Space Ventilation Thermal Radiation Temp Extremes X Fieldwork

Fire & Explosion Dangerous Substances Animals X Hot Work

OTHERS – SPECIFY:


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D

TASK/ACTIVITY HAZARD EXISTING CONTROL MEASURES INITIAL RISK

H / M / L ADEQUATELY

CONTROLLED

List significant steps in Job/Task

Describe all hazards identified and their

effects for each task People at Risk

Describe fully all controls applicable for each hazard. All controls must be valid in that they reduce severity,

likelihood or both.

Classify risk rating from

matrix for each hazard

Yes/No

Lifting and carrying of a load (e.g. ladder). Transportation or supporting of a load including the lifting, putting down, pushing, pulling, carrying or moving thereof by hand or bodily force

Strain injury Back strain Hand abrasion e.g. Trapping, cuts, bruising, crushing, slipping and tripping

NGH engineer. Anyone in the immediate area

Follow correct manual handling procedure e.g. Kinetic lift. Plan the route of lift before lifting. Personal protective equipment (PPE) e.g. Safety shoes. Avoid Snatching and rapid movement. First Aid kit available.

H YES (L)

Wet or poorly maintained floors. Obstacles on floor e.g. packaging.

Slipping / Tripping Strain injury, cuts, bruising and fracture.


Avoid wet or poorly maintained floors and remove obstacles from the floor. First Aid kit available.

M YES (L)

Step Ladder/hop-up use. Personnel falls from height.

Injuries sustained by NGH. Strain injury, cuts, bruising and fracture. Damage to property.

NGH Engineer Anyone in immediate area.

Are stepladders/hop-up the correct means of access for the task in hand. Can the task be completed from a stepladders/hop-up without reaching out i.e. is the work area of the task suitably small enough to prevent reaching out? Correct grade of stepladders/hop-up. Ensure that the stepladders/hop-up is strong enough for the work to be undertaken. Domestic stepladders/hop-up are not suitable for commercial work. Ensure that the stepladders/hop-up is in good condition. Do not use a makeshift stepladders/hop-up and do not carry out makeshift repairs to a damaged stepladders/hop-up. All stepladders/hop-up must be examined at regular intervals for defects such as damaged or missing feet, cracked styles and rungs. Damaged stepladders/hop-up must not be used. Never stand on the top rung of a stepladder. When working at height a safe working area must be constructed below by erecting a physical barrier with the use of barrier tape or cones. Do not try to lift equipment whilst on a stepladders/hop-up that you would normally find difficult to handle when standing on the floor.

H YES (M)

Fall From Height whist working at height.

Death or Serious Injury NGH Engineer Anyone in immediate area.

The engineer MUST NOT continue without gaining approval from line manager and detailing why work at height is unavoidable. In most NGH circumstances – external work at height work will not occur except when installing a flue, which is considered acceptable with use of the TETRA system.

H YES (M)

Poor weather conditions E.g. High winds heavy rain, snow or ice. Death or Serious Injury


The engineer must judge the situation and abort the install if he considers the weather conditions to pose a risk to the health and safety of himself and others. In icy conditions the engineer must apply rock salt to the work area and await for salt to provide non slippery surface prior to work commencing.

H YES (L)


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Ladder suitability

Serious injury or death by falling. Electrocution. Damage to property.


Are ladders the correct means of access for the task in hand. Can the task be completed from a ladder without reaching out i.e. is the work area of the task suitably small enough to prevent reaching out? Would an access tower or scaffold be more suitable. Correct grade of ladder. Ensure that the ladder is strong enough for the work to be undertaken. Domestic ladders are not suitable for commercial work. Ensure that the ladder is in good condition. Do not use a makeshift ladder and do not carry out makeshift repairs to a damaged ladder. All ladders must be examined at regular intervals for defects such as damaged or missing feet, cracked styles and rungs. Damaged ladders must not be used.

H YES (M)

Ladder use Serious injury or death by falling. Damage to property.


Ladder suitability. See above. The ladder must be erected at the right angle to minimize the risk of the bottom slipping or the ladder toppling over. The recommended ratio of vertical height to horizontal distance is 4 to 1. The foot of the ladder must rest on a firm horizontal surface. It must not rest on a loose surface or on other equipment to gain extra height. The use of bricks and blocks of wood for this purpose is NOT acceptable. The ladder must be secured from the moment that it is erected following the full TETRA recommendations and equipment. It can easily slide sideways and topple over in high wind. Again, use of the TETRA system eliminates this risk. Before climbing the ladder its bottom must be securely fixed so that it cannot slip in any direction. Way of achieving this is: Use of TETRA system Note that footing a ladder is not considered to be affective for ladders longer than 6m. Wherever possible e.g. by fixing an eyebolt etc. Ladders must extend at least 1m above a landing place unless there is a suitable handhold to provide equivalent support. Extending ladders need an overlap of at least three rungs.

H YES (M)

Use of powered tools

Abrasion, trapping, cuts, bruising and laceration. Entanglement e.g. Hair, clothing etc. Eye damage. Hearing damage. Dust inhalation.


Power tools will only be used when working at height where absolutely required and where no alternative is available Personal protective equipment (PPE) e.g. Eye protection and ear defenders, gloves Breathing mask. First aid kit available.

H YES (M)

Falling Objects Serious Injury NGH Engineer Anyone in immediate area.

Engineers should always wear hard hats when someone is working above them. When working at height a safe working area must be constructed below by erecting a physical barrier Whilst working at height any object that may be dropped below should have drop protection attached where practicable.

H YES (M)


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Working inside a loft, roof space.

Eye damage. Dust inhalation. Skin irritation. Serious injury


When working at height a safe working area must be constructed below by erecting a physical barrier. Eye protection must be worn to protect against ceiling support cables and dust such as fibreglass insulation. A dust mask must be worn when fibreglass particles are present from fibreglass insulation or any other dusts found in some suspended ceiling voids. Gloves must be worn if fibreglass insulation is to be manipulated by hand. Suitable head protection must be worn. (E.g. bump cap)

M YES (L)

E

F

Additional Control Measures To Reduce the Risk Person Responsible Completion Date Residual Risk

H, M, L

Tetra Training Course Phil Oliver After induction L

Toolbox talks Installation management No completion date L

Work at height Training course (Nat West Mentor e-learning) Nat West Portal No completion date L

Live WIP inspections Inspectors No completion date L

Ipad daily H&S Safety alerts Installation management No completion date L

Risk Assessment Circulation list (tick box)

Employees

Yes Management Yes Contractors Yes

Other – Specify:

Assessor: Zayeem Ali Signature: Z. Ali

Date Assessed: 05/01/2016 Review Timescale: Annually


98

C. GENERIC WORK AT HEIGHT PITCHED ROOF RISK ASSESSMENT

FORM S (3) 1.003v2

A


DATE 15/1/16


Working at height from Ladders & Roof Ladders

B


General



3. Public X

Others:

C

HAZARDS





Working at Height X



External Conditions



OTHERS – SPECIFY:


99

D



CONTROLLED


Describe all hazards identified and their effects for each task

People at Risk


likelihood or both.



Yes/No





H YES (L)

Wet or poorly maintained floors. Obstacles on floor e.g. packaging.

Slipping / Tripping Strain injury, cuts, bruising and fracture.


Avoid wet or poorly maintained floors and remove obstacles from the floor. First Aid kit available.

M YES (L)


Death or Serious Injury



H YES (M)




H YES (L)

Ladder suitability



Are ladders the correct means of access for the task in hand. Can the task be completed from a ladder without reaching out i.e. is the work area of the task suitably small enough to prevent reaching out? Would an access tower or scaffold be more suitable? Correct grade of ladder. Ensure that the ladder is strong enough for the work to be undertaken. Domestic ladders are not suitable for commercial work. Ensure that the ladder is in good condition. Do not use a makeshift ladder and do not carry out makeshift repairs to a damaged ladder. All ladders must be examined at regular intervals for defects such as damaged or missing feet, cracked styles and rungs. Damaged ladders must not be used.

H YES (M)


100




H YES (M)

Roof ladder use Serious injury or death by falling. Damage to property.


Use of TETRA system LEVEL 3 H YES (M)





H YES (M)

Falling Objects Serious Injury



H YES (M)


101

E


H, M, L






F


Employees


Other – Specify:




102

D. GENERIC WORK AT HEIGHT FLAT ROOF RISK ASSESSMENT FORM S (3) 1.003v2 A


DATE 15/1/16


Working at height on Flat Roof (with Ladder access)

B


General



3. Public X

Others:

C

HAZARDS





Working at Height X



External Conditions



OTHERS – SPECIFY:


103

D



CONTROLLED



People at Risk


likelihood or both.



Yes/No





H YES (L)

Wet or poorly maintained floors, roofs, Obstacles on floor, roofs e.g. packaging.

Slipping / Tripping Serious Injury Strain injury, cuts, bruising and fracture.


Avoid wet or poorly maintained floors, roofs and remove obstacles from the floor, roof First Aid kit available.

M YES (L)


Death or Serious Injury



H YES (M)




H YES (L)

Ladder suitability



Are ladders the correct means of access for the task in hand. Can the task be completed from a ladder without reaching out i.e. is the work area of the task suitably small enough to prevent reaching out? Would an access tower or scaffold be more suitable? Correct grade of ladder. Ensure that the ladder is strong enough for the work to be undertaken. Domestic ladders are not suitable for commercial work. Ensure that the ladder is in good condition. Do not use a makeshift ladder and do not carry out makeshift repairs to a damaged ladder. All ladders must be examined at regular intervals for defects such as damaged or missing feet, cracked styles and rungs. Damaged ladders must not be used.

H YES (M)


104




H YES (M)

Flat Roof Working Serious injury or death by falling. Damage to property.


Use of Lanyard attached at suitable anchorage point to prevent fall attached to harness in TETRA kit

H YES (M)





H YES (M)

Falling Objects Serious Injury



H YES (M)


105

E


H, M, L






F


Employees


Other – Specify:




106

E. GENERIC MANUAL HANDLING RISK ASSESSMENT FORM S (3) 1.003v2 A


DATE 15/1/16


Manual Handling of Loads

B


General

1. Employees/Staff X 5. Customers

2. Co-Workers X 6. Clients

Others:

C

HAZARDS



Structure X Access / Egress X Storage Mechanical Manual handling X Vibration Working Alone X


Working at Height


Signage Transport X Lighting X Pressure Biological Agents Dusts & Particles Working near or over Water

External Conditions

X Space Ventilation Thermal Radiation Temp Extremes Fieldwork


OTHERS – SPECIFY:


107

D



CONTROLLED



People at Risk


likelihood or both.



Yes/No

Lifting and carrying of a load (e.g. boiler). Transportation or supporting of a load including the lifting, putting down, pushing, pulling, carrying or moving thereof by hand or bodily force



Follow correct manual handling procedure e.g. Kinetic lift. Plan the route of lift before lifting Personal protective equipment (PPE). e.g. Safety shoes. Gloves Avoid Snatching and rapid movement. Sack truck or similar mechanical transportation device Consideration of 2

nd person

First Aid kit available.

H YES (L)

Wet or poorly maintained floors, Obstacles on floor, e.g. packaging.



Avoid wet or poorly maintained floors, and remove obstacles from the route to be taken Personal protective equipment (PPE). e.g. Safety shoes. Gloves First Aid kit available.

M YES (L)

Poor weather conditions

E.g. High winds heavy rain, snow or ice.



The engineer must judge the situation and abort the install if he considers the weather conditions to pose a risk to the health and safety of himself and others. In icy conditions the engineer must apply rock salt to the work area and wait for salt to provide non slippery surface prior to work commencing.

H YES (L)

LIFTING OF LOADS ONTO

WALLS E.G. BOILER



The engineer must follow SSRA and determine that the load to be moved to the wall is a two-man lift H YES (M)


108

E


H, M, L

Induction training Phil Oliver After induction L


Manual Handling Training course (Nat West Mentor e-learning) Nat West Portal No completion date L



F


Employees


Other – Specify:




109

F. GENERIC ASBESTOS RISK ASSESSMENT FORM S (3) 1.003v2 A


DATE 15/1/16


Asbestos

B


General



Others:

C

HAZARDS



Structure X Access / Egress X Storage Mechanical Manual handling Vibration Working Alone X

Services X Housekeeping X Glazing Lifting Noise Violence & Aggression

Working at Height


Signage Transport Lighting Pressure Biological Agents Dusts & Particles X Working near or over Water

External Conditions

Space Ventilation X Thermal Radiation Temp Extremes Fieldwork

X

Fire & Explosion Dangerous Substances X Animals X Hot Work

OTHERS – SPECIFY:


110

D



CONTROLLED



People at Risk


likelihood or both.



Yes/No

Discovery of ACM while undertaking installation of new boiler and associated works

Fibres showing Asbestos rope exposed Protective material peeling Damaged / Scratched Accidental uncovering Accidental disturbance Accidental damage


Carry out a full and comprehensive site specific risk assessment. Correct PPE task specific. Follow the Asbestos procedures and process plans and notify customer and Head office immediately.

H YES (M)

Northern Gas Heating Limited

111

E


H, M, L

Induction training Phil Oliver After induction L


Asbestos Awareness Training courses and refreshers Nat West Portal No completion date L



F


Employees


Other – Specify:




112

AA

Assessor: Zayeem Ali Assessment Date: 05/01/16

Substance/preparation name: Central Heating Cleaner

Supplied by: Fernox Review Date: Ongoing

BB

Indication of Danger Route of Exposure Chemical State Flammability Volatility Dusty

Very Toxic Irritant Inhalation Solid Flammable Low Low

Toxic Sensitiser Skin Contact Liquid Highly flammable Medium Medium

Corrosive Carcinogen Eyes Gas/vapour Extremely flammable High High

Harmful Mutagenic Swallowed Oxidising

Biological Agent Teratogenic Injection Explosive

Dangerous to Environment

C

Hazardous Substance – preparation composition: (ingredients)

Colour Exposure Limits:

WEL

Risk/safety phrases: (E.g. ‘Toxic by inhalation’, ‘Irritating to eyes’, ‘Wear suitable protective clothing’, ‘Avoid contact with skin’, etc.)

Benzotriazole Propane-1, 2-diol

Clear

TWA: 10 mg/m³ 8 hours. Form: Particulate

TWA: 474 mg/m³ 8 hours. Form: Sum of

vapour and particulates

TWA: 150 ppm 8 hours. Form: Sum of

vapour and particulates

Irritating to eyes. Irritating to skin.

G. DETAILED COSHH ASSESSMENT (SYSTEM CLEANER) S (3) 1.009


113

D

Activity/Task: (E.g. mixing, filling, spraying, cleaning, storage etc.):

Number of people affected and occupation:

Adding cleaner to Central Heating System 1 or 2 at most. Gas safe heating engineers

Quantities Used: (tick appropriate box)

Duration of exposure: (minutes, hours and how often over shift period)

Location and conditions of use: (e.g. enclosed space; elevated temperature)

Small

3 minutes over a period of 8 hours only used for when cleaning the central heating system

Use with as stated by manufacturing instructions. Medium

Large

E

Indication of Danger and Route of Exposure: (E.g. toxic by inhalation.)

Existing control measures: (general ventilation, local exhaust ventilation e.g. spray booths, Enclosure of the process, personal protective equipment)

Risk H,M,L

Additional control measures: (required to reduce the risk of exposure elimination, substitution with a safer substance, engineering control measures such as local exhaust ventilation, additional procedures, personal protective equipment)

Completion Date

Residual Risk

H,M,L


114

Inhalation Eye Contact Skin Contact Ingestion .

Use of gloves and goggles Fire extinguisher and first aid

H

Inhalation

Move to fresh air and keep at rest in a position comfortable for breathing. Get medical attention if symptoms occur. In case of inhalation of decomposition products in a fire, symptoms may be delayed. The exposed person may need to be kept under medical surveillance for 48 hours. Eye Contact

Immediately flush eyes with plenty of water, occasionally lifting the upper and lower eyelids. Check for and remove any contact lenses. Get medical attention if irritation occurs. Skin Contact:

Flush contaminated skin with plenty of water. Remove contaminated clothing and shoes. Get medical attention if symptoms occur. Ingestion:

Wash out mouth with water. Move to fresh air and keep at rest in a position comfortable for breathing. If material has been swallowed and the exposed person is conscious, give small quantities of water to drink. Do not induce vomiting unless directed to do so by medical personnel. Get medical attention if symptoms occur.

Ongoing L


115

F

Monitoring Exposure: (Is any monitoring carried out or required?)

Health Surveillance: (Is any health surveillance carried out or required?)

Yes. To make sure gloves are used and PPE available at all times.

Fire extinguisher and first aid to be on site at all times

No. Only if exposure to decomposition products may cause a health hazard for which follow first aid procedures.

G

Spillage Procedures

First Aid Procedures:

Inhalation Skin and

eye contact

Ingestion Injection

Stop leak if without risk. Move containers from spill area. Dilute with water and mop up or use a rag if water-soluble. Alternatively, or if water-insoluble, absorb with an inert dry material.

Move to an outdoor

location for fresh air

Rinse with warm

water (not hot)

Get away from location for fresh

air

N/A


116

H

ADDITIONAL CONTROLS:

PPE

Eye Wash

Goggles

Appropriate clothing

CIRCULATION OF RISK ASSESSMENT:

Employee: □ Contractor: □ Client: □

Visitor: □ Other Occupiers of Premises: □ Others: □

Signed: Zayeem Ali

DATE: 05/01/16


117

AA


Substance/preparation name: Central Heating Inhibitor (Protector)

Supplied by: Fernox Review Date: Ongoing

BB








C

Hazardous Substance –

preparation composition: (ingredients)


WEL


Disodium molybdate Propane-1, 2-diol

Clear

STEL: 10MG/M3, (as Mo) 15 minutes TWA: 5mg/m3, (as Mo) 8 hours

TWA: 10mg/m3, (as Mo) 8 hours. Form: Particulate TWA: 474mg/m3 8 hours. Form: Sum of vapour and

particulates TWA: 150 ppm 8 hours. Form: Sum of vapour and particulates

Irritating to eyes. Irritating to skin.

H. COSHH ASSESSMENT ( INHIBITOR) S (3) 1.009


118

D



Adding inhibitor to Central Heating System 1 or 2 at most. Gas safe heating engineers




Small

3 minutes over a period of 8 hours only used for when refilling the system

Use with as stated by manufacturing instructions. Medium

Large

E



Risk H,M,L


Completion Date

Residual Risk

H,M,L


119


Use of gloves and goggles Fire extinguisher and first aid

H

Inhalation

Move to fresh air and keep at rest in a position comfortable for breathing. Get medical attention if symptoms occur. In case of inhalation of decomposition products in a fire, symptoms may be delayed. The exposed person may need to be kept under medical surveillance for 48 hours. Eye Contact

Immediately flush eyes with plenty of water, occasionally lifting the upper and lower eyelids. Check for and remove any contact lenses. Get medical attention if irritation occurs. Skin Contact:

Flush contaminated skin with plenty of water. Remove contaminated clothing and shoes. Get medical attention if symptoms occur. Ingestion:

Wash out mouth with water. Move to fresh air and keep at rest in a position comfortable for breathing. If material has been swallowed and the exposed person is conscious, give small quantities of water to drink. Do not induce vomiting unless directed to do so by medical personnel. Get medical attention if symptoms occur.

Ongoing L


120

F



Yes. To make sure gloves are used and PPE available at all times.


No. Only if exposure to decomposition products may cause a health hazard for which follow first aid procedures.

G

Spillage Procedures


Inhalation Skin and

eye contact Ingestion Injection

Stop leak if without risk. Move containers from spill area. Dilute with water and mop up or use a rag if water-soluble. Alternatively, or if water-insoluble, absorb with an inert dry material.

Move to an outdoor


Rinse with warm water

(not hot)

Get away from location for

fresh air

N/A


121

H


PPE

Eye Wash

Goggles





Signed: Zayeem Ali

DATE: 05/01/16


122

I. DETAILED COSHH ASSESSMENT (FLUX) S (3) 1.009

==


Substance/preparation name: Flux

Supplied by: Laco Review Date: Ongoing

BB








C




WEL


Ammonium Chloride 2-Hydroxyethylammonium Chloride Stearic Acid

White Paste

10 mg/m3 (fume); 20mg/m3 STEL

Avoid contact with eyes and skin; do not breathe fumes. Do not ingest. Keep out of reach of children. Use this material with adequate ventilation. Keep container closed when not in use. Wash thoroughly with detergent and water after handling, before eating, drinking, smoking or using the toilet.


123

D



Joining copper pipes, soldering 1 or 2 at most. Gas safe heating engineers




Small

3 minutes over a period of 8 hours only used for pipes underneath boiler

Away from any material near by. Use with adequate ventilation. Local exhaust ventilation is preferred.

Medium

Large

E



Risk H,M,L


Completion Date

Residual Risk

H,M,L


124


Use of gloves, goggles with proper ventilation Fire extinguisher and first aid

H

Inhalation If symptoms are experienced remove source of contamination and move to fresh air and follow training and handbook. Eye Contact If material becomes lodged in the eye, do not allow rub eye(s). Let the eye(s) water naturally for a few minutes. If particle/dust does not dislodge, flush with lukewarm, gently flowing water for 5 minutes or until particle/dust is removed, while holding the eyelid(s) open. If irritation persists, obtain medical attention. DO NOT attempt to manually remove anything stuck to eye(s). Skin Contact: Quickly and gently, blot or brush away excess paste. Wash gently and thoroughly with lukewarm, gently flowing water and non-abrasive soap for 5 minutes. If irritation develops, obtain medical advice. Ingestion: If swallowed in large amounts or if irritation or discomfort occurs, obtain medical advice and call Northern Gas Heating on 07970635329 or 08000831000. For emergencies dial 999 for ambulance.

Ongoing L

F


125



Yes. To make sure gloves and safety glasses are always used.


No. Only if high amounts of flux is inhaled

(the toxic level is low) in which engineers will have an

anaesthetic effect and first aid procedures to be followed

and a doctor/ambulance to be consulted at the time if need be.

G

Spillage Procedures


Inhalation Skin and eye

contact Ingestion Injection

Stop the spill if it is safe to do so. Contain spilled flux with earth, sand, or absorbent material which does not react with spilled material. Methods for Clean-up: Scrape or scoop up the spilled product and collect for re-use or proper disposal.

Move to an outdoor



(not hot)

Get away from location for fresh

air

N/A


126

H


PPE

Eye Wash

Goggles





Signed: Zayeem Ali

DATE: 05/01/15


127

J. DETAILED COSHH ASSESSMENT (GAS BOTTLES) S (3) 1.009 AA

Assessor: Z. Ali Assessment Date: 05/01/16

Substance/preparation name: Gas Bottle

Supplied by: Chemical Safety Associates Review Date: Ongoing

BB








C




WEL


Propane Propylene N-Butane Isobutene I, 3 Butadiene

Colourless

PEL- 1000 PPM Oxygen should be

above 19.5% PEL- 1000ppm

Oxygen should be above 19.5%

PEL-1

To be stored away from heat. Temperature should not exceed 52 degrees. Do not get liquid in eyes, on skin or clothing Close valve after each use and when empty


128

D



Joining copper pipes, soldering 1 or 2 at most. Gas safe heating engineers




Small

3 minutes over a period of 8 hours only used for pipes underneath boiler

Away from any material near by. Use with adequate ventilation. Local exhaust ventilation is preferred.

Medium

Large

E



Risk H,M,L


Completion Date

Residual Risk

H,M,L


129

Contact with liquefied gas under pressure can cause frost bites, high temperature on cylinder can cause to explode. High concentrations (5000ppm) can cause nausea and an anaesthetic effect

Use of gloves, goggles with proper ventilation Fire extinguisher and first aid

H

Wear mechanically assistant gloves. Safety glasses or splash goggles. Fire retardant items

Ongoing H

F



Yes. To make sure gloves and safety glasses are always used.


No. Only if high amounts of gas is inhaled

(the toxic level is low) in which engineers will have an

anaesthetic effect and first aid procedures to be followed

and a doctor/ambulance to be consulted at the time if need be.

G


130

Spillage Procedures


Inhalation Skin and eye

contact Ingestion Injection

Proper protective equipment to be used. In case of a spill, shut off supply for cylinder, clear the affected area and also protect others that maybe around you.

Move to an outdoor



(not hot)

Get away from location for fresh air

N/A

H


Extinguish fires involving this gas mixture by shutting off the source of the gas. Use water spray or a foam agent to cool fire. Exposed containers, structures, and equipment.

If involved in a fire, this material may decompose and produce toxic gases (including carbon monoxide and carbon dioxide).




Signed: Z. Ali

DATE: 01/01/13


131

GENERAL RISK ASSESSMENT FORM S (3) 1.003 A

LOCATION/DEPARTMENT: INSTALLATIONS Ref. No: 000

DATE 05/01/2016


On Site Installation Works at Customer Premises

B

People/Persons at Risk – Numbers at risk

General Specific - Vulnerability

1. Employees/Staff 5. Customers 9. New & Expectant Mothers 13. Shift/Night Workers

2. Co-Workers 6. Clients 10. Young Persons 14. Temporary/Volunteer Workers

3. Public 7. Patients 11. Mobile Workers 15. Home workers

4. Pupils/Students 8. Service Users/Residents 12. Disabled People 16. Visitors

Others:

C

HAZARDS



Structure Access / Egress Storage Mechanical Manual handling Vibration Working Alone

Services Housekeeping Glazing Lifting Noise Violence & Aggression

Working at Height

Security Welfare Temperature Electrical Chemicals Agents Stress Confined Spaces

Signage Transport Lighting Pressure Biological Agents Dusts & Particles Working near or over Water

External Space Ventilation Thermal Radiation Temp Extremes Fieldwork


132

Conditions Fire & Explosion Dangerous Substances Animals Hot Work

OTHERS – SPECIFY:

D

TASK/ACTIVITY HAZARD EXISTING CONTROL MEASURES INITIAL

RISK H / M / L

ADEQUATELY

CONTROLLED

List significant steps

in Job/Task


People at Risk


likelihood or both.

Classify risk

rating for each hazard

Yes/No

Site Set up Trailing hoses Installer/ Customer

Ensure hoses are kept against walls wherever possible to keep walkways clear. If unable to do so ensure signage is in place to make all aware of hazard.

M Yes

Floor voids Installer/ Customer

Wherever floorboards have been lifted ensure correct signage is in place to make all aware of hazard and inform all parties.

M Yes

Fire Installer/ Customer

To have a Fire Extinguisher and a First Aid kit. No smoking at or around customer premises. Ensure you are aware of escape route and inform customer the importance of notifying you should they leave the property. To inspect work equipment before soldering and use a soldering mat.

M Yes

Pets Installer/ Customer

All persons in contact with pets wash their hands. Any bites or scratches medical advice is sought. Customer informed appropriately to keeps pets away from work area

M Yes


133

Boiler Installation works

Hand tool vibration Installer/ Customer

Electric tools are used intermittently during the day for very short periods and exposure levels are well below 100 points or 2.5 ms². Tools to be checked prior to use to ensure in good working order. Maintain tools to manufacture instructions to reduce vibration.

M Yes

Slips, trips and falls Installer/ Customer

Avoid wet or poorly maintained floors, remove obstacles from the route to be taken and keep walkways clear

M Yes

Working Alone Mental Physical Fatigue Installer

Where a worker has a disability a separate risk assessment is conducted. In all cases installers are trained on induction and are fully aware not to carry out works if they do not feel comfortable doing so. Contact numbers are provided within their working directive to call at any time should they have any concerns in regards to their capability and working conditions.

M Yes

Welfare facilities Installer/ Customer

Customers are informed prior to installation of the use of toilets, wash facilities etc for the installer ad is highlighted on our contract too.

M Yes

Hazardous substances Installer

Installers are provided with adequate training with monthly tool box talks on various topics including hazardous substances and are provided with specific COSHH Assessments.

M Yes


134

Poor access/Egress Installer

To follow Survey risk assessment and carry out specific site specific risk assessment highlighting all issues prior to installation works. See manual handling risk assessments and notify NGH if works cannot be carried out safely or if another employee is required.

M Yes

Slips/Trips Installer Workers are trained to work in a tidy manner and to display good housekeeping skills. Safety boots to be worn and first aid kits are with installers at all times.

M Yes

E

Additional Control Measures To Reduce the Risk Person Responsible Completion Date Residual

Risk H, M, L

Fire- Installers to locate one Fire Extinguisher by exit route and another Fire Extinguisher by hot works area. To ensure extinguisher is in date

Installer/Installations Management

Ongoing L

Slips, trips and falls- Ensure Safety boots are worn at all times Installer/Installations Management

Ongoing L

Hand Tools vibration- Wear safety gloves and regular maintenance checks on equipment to ensure correct operation


Ongoing L

Pets- Installations department to inform customer prior to installation date to ensure both parties are fully aware of pets in the home and to minimise risks associated.


Ongoing L


135

F


Employees

Yes

Management Yes Contractors Yes

Other – Specify:




136

DRIVING RISK ASSESSMENT

Subject of Assessment DRIVING AT WORK

Task/Activity SALES REPRESENTATIVES/INSTALLERS / MANAGEMENT GENERAL DRIVING

Assessor DEBBIE APOSTOLOU / ZAYEEM ALI Location of Assessment PUBLIC HIGHWAY

Risk Rating Matrix (RR) Likelihood (L)

Severity (S) Certain or near certain to occur

(High)

Reasonably likely to occur

(Medium)

Unlikely to occur

(Low)

Fatality; major injury or illness causing long term

disability (High) HIGH (H) HIGH (H) MEDIUM (M)

Injury or illness causing short term disability (Medium) HIGH (H) MEDIUM (M) LOW (L)

Other injury or illness (Low) MEDIUM (M) LOW (L) LOW (L)

Ref Hazards Who is at risk? Controls in place L S RR Adequately

controlled?

1 Incompetent

Drivers

Employees, Adjacent

Employees, Service Users,

Public

Correct licence held by driver for vehicle use

Licences checked every 6 months

Drivers receive specific training in vehicle type to be used

L H M Yes


137

Ref Hazards Who is at risk? Controls in place L S RR Adequately

controlled?

2 Distracted/ fatigued

Driver

Employees, Adjacent


Public

Alcohol, drugs and substance Misuse Strategy in place

Company mobile phone policy prohibits use of devices during

journeys unless in conjunction with hands free device and only

for calls less than 1 minute.

Regular checks on drivers to make sure phones are connected

to hands free.

Routes planned to take account of required regular breaks

Drivers instructed to take breaks where journeys disrupted by

traffic problems

L H M Yes

3 Unsafe vehicle

Employees, Adjacent


Public

Vehicle subject to servicing in accordance with manufacturers

requirements

Daily check undertaken driver

Monthly check undertaken by Fleet

Vehicles submitted for MOT as necessary

Type replacement policy is minimum 2mm tread depth

required over 75% surface area.

L H M Yes

4 Unfamiliar Route Employees, Service Users,

Public

Route planner used to select major roads

Traffic reports referred to before departure

Journey time calculated to include allowances for speed limits

of roads, weather conditions and possible hold ups

All vehicles fitted with a tracker linked to head office.

L M L Yes


138

Hazard

Ref Additional control Assigned to Date Completed L S RR

1

All accidents / near misses are fully investigated and where

appropriate, driver will be asked to undergo a refresher

course.

Fleet Manager L M L

Date of Assessment 05/01/2016 Signature Z. Ali

Review date Annually

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