National Book Development Board Citizens Charter

VISION

The National Book Development Board is the leading catalyst for building a culture of

reading and authorship, as well as an environment for the growth of the book publishing industry towards making it globally competitive.

MISSION

To promote the continuing development of the book publishing industry, with the active participation of the private sector, to ensure an adequate supply of affordable,

quality- produced books not only for the domestic market but also for export.

2

PERFORMANCE PLEDGE

We, the officers and employees of the National Book Development Board, commit to:

Serve the general public and our stakeholders with utmost efficiency, courtesy and promptness during our agencys regular working hours (Monday to Friday, 8:00am to

5:00 pm, with no noon break) and during special events, such as exhibits, fairs, seminars, workshops and conferences, regardless of whether these activities are set

within or outside our agencys regular working hours;

Ensure strict compliance with service standards, implementing rules and regulations and laws we have been tasked to uphold, with explanations on any deviation from

them;

Respond to complaints about our services at the soonest possible time through our complaints and assistance desk, and take the proper corrective measures; and

Value every citizens comments and suggestions, and be considerate and sensitive to their needs, particularly those with special needs, such as the differently-abled,

pregnant women, and senior citizens.

3

FEEDBACK AND REDRESS MECHANISMS

Comments, suggestions, inquiries and complaints may be addressed through any of the following means:

1. Personnel or officer at the NBDB Front Desk

2. Through email at helpdesk@nbdb.gov.ph

3. Through the Forums link of the NBDB website (www.nbdb.gov.ph)

4. Through mail or courier at the following address: The Executive Director National Book Development Board Unit 2401 Prestige Tower, F. J. Ortigas Jr. Ave., Pasig City, Metro Manila, Philippines 1605

FRONTLINE SERVICES

Type of Frontline Service

Fees Forms Processing Time (Under

normal circumstances

per transaction)

Persons In Charge

A. Registration of Book

Publishers, Printers and

Related Establishments,

and Authors

Pls. see attached list

NBDB Form 1

(Publishers, Sellers, etc.)

NBDB Form

2 (for Authors)

15 days (new registration)

10 days

(renewal)

Details as in IRR of RA

8047

Project Devt Officer I

(PDO I) and III /

Accreditation and

Incentives Division (AID)

B. Tax and Duty Free Importation of Raw Materials

1% of total estimated

taxes/duties to be

waived plus processing

fee

Application form

See flow chart

Details as in IRR of RA

8047

PDO III/AID

C. National Textbook

Processing fee P200;

Filing form Dependent on case filed

PDO I/AID

4

Review Service (NTRS)

P20,000 if needed

D. National Book Awards

(receiving entries)

None Application form and

other requirements

Please refer to timeline of activities as determined

announced as call for entries

is made

PDO III / AID

E. National Book Development Trust Fund (receiving entries)

None Application form and

other requirements

Refer to IRR of RA 9521

PDO III / AID

F. Application for incentives for

book publishing under EO 226

P500 Application form and

other requirements

10 days PDO III / AID

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A. Registration of Book Publishers, Printers and Related Establishments, and Authors

Schedule of Availability of Service: Monday to Friday 8:00 a.m. 5:00 p.m. without noon break Who May Avail of the Service? All persons and enterprises engaged in book publishing in any of the following classifications shall register with the National Book Development Board:

a. Author b. Book Illustrator/Designer/Lay-Out Artist c. Book Importer d. Book Industry Association e. Book Publisher f. Book Printer g. Book Seller h. Book Translator i. Book Editor j. Literary Agent k. Manufacturer of Raw Materials l. E-Book Wholesaler/Retailer m. E-Book Publisher n. E-Book Importer

What Are the Requirements? For New Registrants: Corporation/Partnership

1. Articles of Incorporation 2. SEC Certificate of Registration 3. Company Profile 4. Companys Board Resolution 5. Business Permit 6. List of Skilled Personnel 7. List of Published Books with ISBN/ISSN 8. List of Books Imported and how much worth in the past year 9. List of Contacts and Suppliers of Imported books 10. List of Machineries & Equipment 11. Latest Financial Statement 12. O.R. for the Filing Fee 13. Sample Copies of Books Published/Produced in the previous year

Sole Proprietorship

1. DTI Certificate of Registration 2. Business Permit

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3. Company Profile 4. List of Skilled Personnel 5. List of Published Books with ISBN/ISSN 6. List of Contacts and Suppliers of Imported Books 7. List of Books Imported and how much worth in the past year 8. List of Machineries & Equipment 9. Latest Financial Statement 10. O.R. for the Filing Fee 11. Sample Copies of Books Published/Produced in the previous year

For Renewal Corporation/Partnership

1. Amended Articles of Incorporation 2. Business Permit 3. Updated List of Skilled Personnel 4. Updated List of Published Books with ISBN/ISSN 5. Updated List of Books Imported and how much worth in the past year 6. Updated List of Machineries & Equipment 7. Latest Financial Statement 8. O.R. for the Filing Fee 9. Sample Copies of Books Published/Produced in the previous year

Sole Proprietorship 1. Business Permit 2. Updated List of Skilled Personnel 3. Updated List of Published Books with ISBN/ISSN 4. Updated List of Books Imported and how much worth in the past year 5. Updated List of Machineries & Equipment 6. Latest Financial Statement 7. O.R. for the Filing Fee 8. Sample Copies of Books Published/Produced in the previous year Duration: 10 15 days How to Avail of the Service:

Step Applicant/Registrant

Service Provider

Duration of Activity (Under

Normal Circumstances)

Person In Charge

Fees Form

1 Applicant submits application form

and requirements in duplicate

Officially receives the application

form and the

1 day AID Personnel

P100.00 Filing Fee for all new applicants/

NBDB Form 1 or

Form

7

requirements from the applicant

registrants 2

2 Checks and verify if the documents

are complete

Immediately AID Personnel

If requirements

are incomplete

Inform applicant of the deficiency/ies and return the

application form and the

submitted requirements.

Applicant completes the requirements

and re-submits the application.

3 Registrants pays to NBDB Cashier the corresponding non-

refundable registration fee and present the Official

Receipt to the attending staff of

AID

Immediately P1,000.00 for entities; P300.00 for

Authors; P500.00 for

Book Illustrators, Designers,

Lay-out Artists,

Translators, Editors, Literary Agents

with 3-Year term

registration

4

AID processes

and evaluates

the application within 15 days from the date of

filing

Person in charge

recommends action/finding

to Division Head

8

5 AID endorses the application

to the Executive

Director and prepares the appropriate Certificate of Registration

and transmittal

letter for the Executive Directors

endorsement to the NBDB

Chairman

Immediately

If the Boards

decision is not

favorable, AID drafts

disapproval letter and

endorse to the

Executive Director for signature and sends

copy of letter to the applicant

Applicant

may in turn file with the

NBDB Governing Board a letter of

appeal within 15 days from receipt of the disapproval

letter.

9

The Governing

Board renders

decision on the appeal within 30 days from

receipt thereof.

The Office of

the Governing

Board drafts letter

regarding the decision

and endorses it

to the Secretariat

for coordination

with the applicant. If decision is favorable, applicant

may resubmit

application.

6 After the NBDB

Chairman signs the certificate

the document is returned to

AID for release

7 AID informs the registrant

that their Certificate of Registration is ready for

Immediately

10

pick-up

8 The Certificate of Registration is released

to the applicant

Immediately

End of Transaction

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B. Duty Free Importation of Raw Materials Schedule of Availability of Service Monday-Friday 8:00.m. 5:00 p.m. without noon break Who May Avail of the Service? Persons and entities duly registered with and accredited by the NBDB What are the Requirements? (1st Importation)

1. Application Letter 2. Duly accomplished and notarized NBDB Application Form; 3. Pro-Forma Invoice/Price quotation from Supplier; 4. Quantity and Sufficient Description of Raw Materials to be used Publication; 5. Formula used in Computing the Paper Requirements including percentage for

spoilage allowance 6. Corresponding production schedule per title; 7. Justification as to the reasonable necessity of the raw materials to be

imported; 8. Computation of taxes and duties to be waived with tariff heading and duty rate

indicated Requirements Needed for the Liquidation of the Importation of Tax and Duty-Free Raw Materials (Succeeding Importation)

1. Summary Report on Usage of Paper Imported Tax Free 2. Certification/Proof of Books Printed/Deliveries 3. Bill of Lading 4. Commercial Invoice 5. BOC Import Entry & Internal Revenue Declaration

Duration: One (1) year from date of approval of application to import raw materials tax- and duty-free How to Avail of the Service:

Step

Applicant/Registrant Service Provider Duration of Activity (Under

Normal Circumstances)

Person in Charge

Fees Form

1 Applicant shall file an application with the NBDB and shall

pay a non-refundable fee

AID shall accept application for validation

1 day AID Personnel

P1,000.00

2 AID shall notify registered paper

supplier/manufacturers of the application which

1 day

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shall be acted upon as follows: If paper

supplier/manufacturer do not respond w/in three (3) days from

receipt of notice (the local manufacturer is

given three (3) days to respond), it shall be deemed that the raw

materials being applied for importation are not available locally and NBDB shall issued a Certificate of Non-

Availability.

3 If paper supplier/ manufacturer respond within said period, the NBDB shall refer the

matter to both the applicant and the

supplier/manufacturer.

1 day

4 If the local paper manufacturer did not

respond within three (3) days, NBDB will issue a

Certificate of Non-Availability of the paper

being imported.

1 day

5 NBDB Executive Director shall endorse

the application the Governing Board for its

consideration.

Deliberation of the application

for tax and duty-free

importation will depend on the availability of

the NBDB Governors to

attend the Board Meeting.

In special cases, the Secretariat

may request for a special board

meeting.

6 If the application is approved, the NBDB

Executive Director shall

Will depend upon the

applicant for

13

endorse the same to the Dept. of Finance (DOF) upon compliance with

the ff: a. posting of a

performance security bond in favor of NBDB for a period of one (1) year in the amount o

100% of the taxes and duties to be waived in the following order of

preference i, Cash, ii. Managers check iii.

Bank Draft iv. An Escrowed bank v,

Chattel or real estate mortgage, callable on demand security bond

issued by GSIS or NBDB-accredited

insurance company/bank/financial

institution, or vi. Corporate guarantee (subject to NBDBs

evaluation and acceptance); b. payment

of a processing fee equivalent to one

percent (1%) of the total taxes and duties to be

waived but not to exceed Two Hundred

Thousand Pesos (P200,000.00)

the completion of requirements for submission

to DOF

7 Upon receipt of the approved application from the NBDB, the

DOF shall: a. process the application for tax

and duty-free importation of raw

materials; or b. return the application to NBDB, which shall require the applicant to complete

the requirements within ten (10) working days

from receipt of notice, if

1 day

14

the DOF deems that the requirements are

inadequate.

8 The DOF shall endorse the approved application

to the Bureau of Customs (BOC)

1 day

9 Applicant shall post the bond required

by the BOC

10 The BOC shall furnish the NBDB copes of

documents regarding the release of imported

raw materials for monitoring purposes

11 Subject to faithful performance/compliance and submission of status report by the applicant,

the performance security will be released after NBDBs monitoring assessment, and

issuance of a Certificate of Compliance and

Completion

12 The importer, after 6 months from date of importation, shall provide NBDB with a status report duly

certified by an accountable officer on the usage of raw

materials: 1. In case another

application for importation is filed

within the six month period from date of last importation, the applicant shall file with the NBDB a

status report on the previous

importation.

13 The NBDB shall verify such status report

before processing the

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new applications for importation. The status report, shall serve as

basis for verifying whether or not there is

compliance with the sworn statement earlier

filed.

End of transaction

C. National Textbook Review Service

(NOTE: The NTRS is a project that was made possible through a Congressional Initiative within the 2009 General Appropriations Act.) TIMELINE FOR IMPLEMENTATION

Activity

2009 2010

Aug Sept Oct Nov Dec Jan Feb Mar April

Consultation with COCOPEA for

the selection and short listing of schools (High

School Textbooks)

Approval of the short list by the

NBDB Governing Board

Coordination with short listed schools to

acquire list of books used

Coordination and MOA signing with

Centers of Excellence

(COEs )

Procurement and distribution of

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textbooks

Evaluation of textbooks

Submission of results to the

NBDB Governing Board for

deliberation

Dissemination of evaluation results

to publishers/ authors

concerned, schools selected and COCOPEA;

Publication of evaluation results

Consultation with COCOPEA for

the selection and short listing of

schools (Elementary Textbooks)

D. National Book Awards

(NOTE: The administration of the National Book Awards is a joint activity with the Manila Critics Circle under a Memorandum of Agreement signed in 2008. The program has received grants from the National Commission for Culture in the Arts for 2008 and 2009.) TIMELINE FOR IMPLEMENTATION

ACTIVITY 2010

APR MAY JUN JUL AUG SEPT OCT NOV

Submission of nominations

Noon, 30th

Submission of

nominated works for pre-screening

to literary organizations or

1st

week, or as soon as

17

professional organizations/

university departments

publi-shers submit required # of copies

Pre-screening

process

30 days after

nominated works are submitted

Submission of

shortlisted nominated titles

for judging

Not later than 30th

Judging process & determination

of winner in each category

Not later than 30 September

Preparation of Certificates of

Recognition for Finalists;

Commission of Trophies for

Winners

Until 31 Octobe

r

Awards Night

2nd or

3rd week

E. National Book Development Trust Fund (NBDTF)

Activity 1st Q 2nd Q 3rd Q 4th Q

Call for entries according to categories

opened

October

Deadline of submission of

entries

May 30

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Pre-screening and 1st

deliberations by advisory

committees

July to October

Submission of recommendations

for NBDTF grantees

November to December

Announcement of grantees

December

Monitoring of manuscript

writing progress

One year from time grant is awarded

Submission of 100% of

manuscript

January 30 of the following year

Publication of manuscript

Within 2 years from time grant is awarded of manuscript is 100%

completed

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Procedures in Filing of Complaint

Client files a COMPLAINT to PACD Officer of the Day or through the website: Requirements for filing complaint:

1. Notarized complaint in triplicate copies; 2. Certified True Copies of Documentary Evidence, if any; 3. Affidavits of Witnesses, if any; 4. Certificate of Non-Forum Shopping

Fee: None

Responsible Officer: PACD Officer of the Day Duration: ten (10) minutes

Investigation parties may be called for a conference

Fee: None Responsible Officer: Head of Agency (HOA) or Deputized Investigating Officer (DIO)

Duration : thirty (30) days from receipt of Complaint

If conducted by DIO : After conduct of Investigation, the DIO shall issue an Investigation Report within ten (10)

days from termination of investigation stating the findings of fact, the evidence received/presented, and the

recommendation.

If conducted by HOA : After conduct of investigation, the HOA shall issue a decision on the complaint within twenty (20) days from

termination of investigation OR within ten (10) days from receipt of the Investigation

Report.

Filing of Motion for Reconsideration (MR) aggrieved party may file an MR within ten (10) days from receipt of decision on the complaint with the PACD Officer of the Day.

Fee: None

Responsible Officer: PACD Officer of the Day Duration: ten (10) minutes

Decision on the MR

Fee: None Responsible Officer: HOA

Duration: fifteen (15) days from receipt of the MR