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VETERANS MEMORIAL MEDICAL CENTER

A Modern Hospital with a Heroic Heritage

CITIZENS’ CHARTER

The Veterans Memorial Medical Center Citizens’ Charter serves as a guide for our clients- the veterans and their dependents- including non-veteran patients in availing hospitalization benefits provided by VMMC. The Charter embodies VMMC’s Mandate, Vision, Mission, Service Pledge and an array of services for our clientele. This affirms our unwavering commitment to provide the best medical services to the so-called “living heroes” of our land.

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TABLE OF CONTENTS

Page Our Mandate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

Our Vision - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

Our Mission - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3

Our Service Pledge - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4

Availability of Services - - - - - - - - - - - - - - - - - - - - - - - - - - - 4

New Services Available - - - - - - - - - - - - - - - - - - - - - - - - - - - 5

PATIENT CARE SERVICES: Guidelines in Consultation- - - - - - - - - - - - - - - - - - - - - - - - - 6

Guidelines in Admission of Patients - - - - - - - - - - - - - - - - - - - 7

Guidelines in the Discharge of Patients - - - - - - - - - - - - - - - - 8

Who are Eligible to Apply for Hospitalization Benefits at VMMC?- 9

How to Apply for VMMC Patient ID - - - - - - - - - - - - - - - - - - 11

Documents Required for Veterans in Getting VMMC Hospitalization ID

(Green Card)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12

Documents Required for Veteran Dependents in Getting VMMC Patient ID

(Yellow Card) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14

SERVICE STANDARDS Outpatient Service- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 6

Emergency Ward- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17

Medical Social Worker Service- - - - - - - - - - - - - - - - - - - - - 18

Medical Administrative Section - - - - - - - - - - - - - - - - - - - - - 19

Accounting Section - - - - - - - - - - - - - - - - - - - - - - - - -- - - - 20

All OPS Patients - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21

OPS LABORATORY - - - - - - - - - - - - - - - - - - - - - - - - - - - 22

CLIENT FEEDBACK FORM - - - - - - - - - - - - - - - - - - - - 23

The VMMC Citizens’ Charter Team - - - - - - - - - - - - - - - 24

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OUR MANDATE

The Veterans Memorial Medical Center by virtue of Public Law 865-80th U. S. Congress

and through various amendments and programs introduced

is tasked to provide the best medical care and treatment

to the veterans and their dependents.

OUR VISION

VMMC envisions to render premier medical services to the veterans and their dependents through a

comprehensive health care system characterized by excellence, dedication and commitment.

OUR MISSION

1.PATIENT CARE: To provide the best medical care and treatment to eligible veteran patients and their dependents.

2. EDUCATION AND TRAINING: To provide an integrated, comprehensive and progressive educational training program in the medical and allied fields not only among its staff and personnel but also residents, interns, and undergraduate students.

3.RESEARCH: To develop and muster research capabilities of the Medical Center by initiating, encouraging, and promoting basic and clinical research.

4. CIVIC ACTION AND OUTREACH PROGRAMS: To provide basic medical services to nearby communities and to support the civic action program of the national government.

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OUR SERVICE PLEDGE

We the officials and employees of the Veterans Memorial Medical Center do hereby pledge to render the best medical services primarily to the veterans, their dependents and the public with utmost care and concern, unconditional love, dedication and commitment, imbued with courtesy and professionalism.

All these we pledge because your wellness is our foremost concern for we acknowledge you as “the living heroes” of our land.

AVAILABILITY OF SERVICES

Administrative Services: Mondays to Fridays except Holidays 8:00 A.M. to 4:30 P.M. (No Noon break)

Outpatient Services: Mondays to Fridays except Holidays 8:00 A.M. to 4:30 P.M. (No Noon break)

Medical Services: 24 hours everyday 7 days a week

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NEW SERVICES AVAILABLE

Pain Clinic

Cancer Clinic

Nutrition Clinic Blood Bank

Diabetic Clinic Renal Dialysis Laryngeal Center

Cobalt Therapy CT Scan Magnetic Resonance Imaging (MRI)

Ultra Sound Gamma Camera

Bronchoscopy Gastroscopy

Colonoscopy

Laparoscopy Arthroscopy Yag and Argon Laser Ecumenical Chapel and Prayer Room

Provision of Available Maintenance Drugs and Medicines to Veterans and Veteran Dependents

Breast Feeding Program TB DOTS Mother – Baby Friendly Wellness Clinic

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GUIDELINES IN CONSULTATION

VETERANS AND VETERAN DEPENDENTS Present your valid ID (Veteran’s ID, PVAO Pensioner’s

ID, AFP Retiree’s ID or get your VMMC Patient ID - Green Card(For veterans) –Yellow Card (For veteran dependents)

Proceed to DFM&OPS Information Desk Clerk for your number and clinic assignment.

Give your number to the Nurse or Nursing Attendant In Charge in the clinic.

Wait until your name is called and seen by the assigned physician

If patient is for admission, physician directs patient to the Patients Control Unit (Ground Floor, Main building) for ward assignment.

If patient is not for admission, physician gives prescription and directs patient to OPS Pharmacy to get medicines.

NON-VETERAN PATIENTS Secure authority for consultation at the Office of the

Director Pay the consultation fee at the Cash Section

Proceed to the Office of the Head, Department of Family Medicine and Outpatient Service for consultation.

If patient is for admission, proceed to Medical Administrative Section (Ground Floor, Main Building).

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GUIDELINES IN ADMISSION OF PATIENTS

VETERANS AND VETERAN DEPENDENTS

Secure referral for admission from Outpatient Service Clinic Physician

Present referral for admission to the Chief, Medical Administrative Section (Ground Floor, Main Building).

Chief, MAS directs patient to Patients Control Unit for Admission

Admitting Clerk instruct patient to fill up Patient Information Sheet(PIS), Issues Admission Slip and assist patient to report to assigned ward.

NON-VETERAN PATIENTS

Secure authority for admission at the Office of the Director

Present authority for admission to the Chief, Medical Administrative Section(MAS)

Chief, MAS directs patient to Patients Control Unit

Admitting Clerk assists patient to report to assigned ward. If patient is on emergency case, admitting

clerk admits patient upon presentation of E-Ward Consultation Sheet.

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GUIDELINES IN THE DISCHARGE OF PATIENTS

VETERANS AND VETERAN DEPENDENTS

Secure patient’s Clearance Sheet from the Nurse Station

Proceed to Billing Unit for settlement of Hospital Bill For Philhealth Member/Dependent- Submit the

requirements to avail of benefits. Present the Clearance Sheet at the Nurse Station

Present the Clearance Sheet to the Guard at the Lobby.

NON-VETERAN PATIENTS

Secure patient’s Clearance Sheet from the Nurse Station

Proceed to Billing Unit for settlement of Hospital Bill For Philhealth Member/Dependent-Submit the

requirements to avail of Philhealth benefits For government employee- Secure certificate of

employment for the necessary discount. Secure Order of Payment

Proceed to Cash Section (Ground Floor) for Payment

Present Official Receipt to Billing Clerk Present the signed Clearance Sheet at the Nurse

Station Present Clearance Sheet to the Guard at the Lobby.

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WHO ARE ELIGIBLE TO APPLY FOR HOSPITALIZATION BENEFITS AT VMMC?

A. VETERANS – any person who fall under any of the following categories.

1. USAFFE veterans with wartime service 2. Recognized World War II guerillas in the Philippines

whose names appear in the US approved

reconstructed rooster of 1948. 3. Deserving Guerilla. 4. Members of the Philippine Expeditionary Forces t

Korea(PEFTOK) 5. Philippine Scouts who were in the service prior to October 6,1945. 6. New Philippine Scouts who were in the service prior to July 4, 1946 and other World War II veterans with approved claims at the Philippine Veterans Affairs Office. 7. Hukvets carried in the HUKBALAHAP Rooster under PD

1207 and with approved claims at PVAO. 8. Members of the Philippine Revolutionary Forces who

took up arms against the Spaniards and the Americans during the Philippine Revolution.

9. Members of the Philippine Civic Action Group (PHILCAG) to Vietnam.

10. Disabled veterans receiving disability compensation/pension under RA 6948.

11. Military Retiree who joined the AFP before May 26, 2007; who was honorably discharged/ separated with at least 6 years in military service.

12. Members of the Philippine Constabulary with at least 6 years cumulative active service; who was absorbed by the Philippine National Police in 1991 (now under the DILG). 13. Members of the Coast Guard Unit(PN) with at least 6 years cumulative active service; who later joined Philippine Coast

Guard (now under DOTC) who was honorably separated fro the service.

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14. Military Retiree with a minimum cumulative active service of 20 years ; who have joined the AFP after May 26, 2007 provided that he was honorably discharged (RA 9396).

B. VETERAN DEPENENTS 1. Spouse-legitimate wife/husband or unremarried widow/er of the aforementioned veteran. 2. Children-Legitimate, illegitimate, and/or legally adopted Unmarried child/ children below 18 years old of the aforementioned veteran; or legitimate,illegitimate and /or

legally adopted unmarried child/children children regardless of age who are physically/mentally incompetent/disabled before reaching the age of 18.

4. Parents-natural/adoptive parents or loco parentis of the aforementioned veteran, regardless of the veteran’s status.

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HOW TO APPLY FOR VMMC PATIENT ID

Applicant must bring documentary requirements as evidence of being a veteran or veteran dependent and two (2) pcs. recent 1x1 picture for veteran/dependent wife/parents, three (3) pcs recent 1x1 for dependent children.

Proceed to Medical Social Work Service, Outpatient Section Get a number from Medical Social Service Welfare

window and wait.

Enter the interview room when your number is called.(Only one companion is allowed)

Applicant with complete documents will be issued VMMC Hospital ID immediately and can already avail of medical benefits.

Applicant with incomplete documents will have to secure needed papers.

Applicant who lost his/her VMMC Hospital ID will have to submit the following:

Notarized Affidavit of Loss Valid PVAO Pensioners ID Valid AFP Retirees ID Government Issued ID One(1) latest 1x1 picture

“It is incumbent upon us to care for our noble patriots who, at the risk

of life and limb, braved the perils of combat to defend our nation.”

Pres. CORAZON C. AQUINO

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DOCUMENTS REQUIRED FOR VETERANS IN GETTING VMMC HOSPITALIZATION ID

WORLD WAR II (USAFFE, GUERILLA, OLD PHILIPPINES SCOUT)

VALID PVAO PENSIONER’S ID (WITH PHOTOCOPY) CERTIFICATE OF APPROVED CLAIM(PVAO) 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE

POST WORLD WAR II

PEFTOK(KOREAN)/PHILCAG(VIETNAM) VALID STATEMENT OF MILITARY SERVICE FROM OTAG G.O/S.O 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE

AFP RETIREE

VALID AFP RETIREE ID (WITH PHOTOCOPY) G.O/S.O (RET.ORDER) 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE

AFP MEMBERS ENLISTED PRIOR TO MAY 26, 2007 WHO WERE HONORABLY DISCHARGED/SEPARATED/REVERTED/POSTH (AFTER 6 YEARS OF ACTIVE MILITARY SERVICE)

GOV’T ISSUED I.D AFP I.D (FOR CDD) (WITH PHOTOCOPY) CERTIFICATION FR. OTAG(NRD) G.O/S.O 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE

AFP MEMBERS ENLISTED AFTER MAY 26, 2007 WHO HAVE AT LEAST 20 YEARS MILITARY SERVICE (RA 9396)

VALID AFP RET. ID. (WITH PHOTOCOPY) G.O/S.O (RET. ORDER/POSTH/CDD ORDER) 3 (1X) NEW I.D. PICTURES PERSONAL APPEARANCE

FORMER MEMBERS, PC, PN, PAF, PA ABSORBED BY PNP/TRANSFERRED TO PCG

VALID PN/PCG RETIREE’S I.D(WITH PHOTOCOPY) STATEMENT OF SERVICE FR. PNP/PCG CERTIFICATION FROM NRD, OTAG(GHD) G.O./S.O (RET. ORDER/POSTH.DISCH)

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3 (1X) NEW I.D. PICTURES ABSORPTION ORDER PERSONAL APPEARANCE

REMINDER: BRING AND PRESENT ORIGINAL AND PHOTOCOPIES OF DOCUMENTS AND 3 NEW(1X) I.D PICTURES TO THE VMMC SOCIAL SERVICES FOR CARD ISSUANCE FOR EMERGENCY CASES, PROCESSING OF I.D CARDS CAN BE DONE AT THE EMERGENCY WARD FOR CONFINED PATIENTS PROCESSING OF I.D CARD WILL BE DONE AT THE SOCIAL SERVICE MAIN OFFICE ROOM 228 SECOND FLOOR/ OR AT THE RESPECTIVE WARDS

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DOCUMENTS REQUIRED FOR VETERAN DEPENDENTS IN GETTING VMMC PATIENT ID (YELLOW CARD)

A. SPOUSE

VALID VMMC PATIENT’S I.D (GREEN CARD OF VETERAN OR SUPPORTING DOCUMENTS

CENOMAR OF VETERAN

VALID PVAO PENSIONER’S ID/AFP DEPENDENT I.D. AFP LEGAL BENEFICIARY I.D (WITH PHOTOCOPY)

MARRIAGE CONTRACT FROM LCR/NSO-ORIGINAL(WITH PHOTOCOPY)

3(1X1) NEW ID PICTURES

DEATH CERTIFICATE OF FIRST SPOUSE(ORIGINAL) (IF THE APPLICANT IS SECOND SPOUSE)

DECLARATION OF BENEFICIARIES (IF SURVIVING SPOUSE)

PERSONAL APPEARANCE B. CHILD/ CHILDREN

UNMARRIED CHILDREN BELOW 18 yrs. old

VALID ID/AFP RETIREE/S DEPENDENT I.D

(SCHOOL I.D)(WITH PHOTOCOPY)

BIRTH CERTIFICATE FROM LCR/NSO-ORIGINAL (WITH PHOTOCOPY)

3(1X1) NEW I.D PICTURES

PERSONAL APPEARANCE C. ADDITIONAL

MEDICAL CERTIFICATE(IF NEEDED) FOR PERMANENT DEPENDENTS

PUF-PENSIONER’S UPDATED FORM

PHILHEALTH(DECLARED AS BENEFICIARY)

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D. PARENTS

SUPPORTING DOCUMENTS OR GREEN CARD OF VETERAN

BIRTH CERTIFICATE OF VETERAN FROM NSO(ORIGINAL)(WITH PHOTOCOPY)

ANY VAILD GOVERNMENT ISSUED ID WITH PHOTOCOPY

3(1X1) NEW I.D PICTURES

PERSONAL APPEARANCE OTHERS

CHANGE /RENEWAL OF CARD

SURRENDER OLD GREEN/YELLOW CARD

2(1X1) NEW I.D PICTURES

PERSONAL APPEARANCE REPLACEMENT OF LOST CARD

AFFIDAVIT OF LOSS

2(1X1) NEW I.D PICTURES

PERSONAL APPEARANCE

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LOCATION: OUTPATIENT COMPLEX

Schedule of Availability of Service:

Monday – Friday: 8:00 a.m. -4:30 p.m.

Who may avail of the Service: VETERANS and VETERAN DEPENDENTS

How to avail of the Service:

What are the Requirements:

Valid VMMC Patient’s ID Card

Duration: 10 minutes minimum: 65 minutes maximum

STEP APPLICANT / CLIENT SERVICE PROVIDER DURATION OF

ACTIVITY (Under normal circumstances)

PERSON IN CHARGE

FEES FORM

1 Present valid VMMC ID to Clerk At the Information Counter. Get priority number.

Verify ID and give priority number and advice patient to proceed to specified clinic.

5 minutes

Information Clerk

None

2 Proceed to waiting area of designated clinic and wait for your name to be called.

Locate medical chart and bring it to the specified clinic.

10 minutes

Records Clerk

3 Proceed to assigned doctor for consultation/treatment

Take history and vital signs Examine, diagnose, treat patient

10 minutes 20 minutes

Nurse/Physician Doctor

4 Proceed to Pharmacy for Prescibed medicines or to specified departments/clinics for diagnostic procedures

Dispense medicines or Do the required procedures

20 minutes

Pharmacist or Concerned department/clinic

END OF TRANSACTION

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LOCATION: EMERGENCY WARD

Schedule of Availability of Service:

MONDAY – SUNDAY : 24/7

How to avail of the Service:

Who may avail of the Service: EMERGENCY CASES

What are the requirements: VALID VMMC PATIENT’S ID CARD

Duration: 4 HOURS

Step PATIENT Service Provider Duration of Activity Person In Charge Fees Form

1. Triage area:

Category 1

(Immediately life-threatening)

Nurse and Doctor Immediate and

simultaneous assessment

and treatment

Nurse and Doctor

None EWARD Chart

Category 2 ( Imminently life threatening or Important time-critical treatment or very severe pain)

Nurse and Doctor

Assessment and treatment with 10 minutes

Nurse and Doctor

EWARD Chart

Category 3

( Potentially Life threatening or

Situational Urgency or Human

Practice mandates the relief of severe

discomfort or distress within thiry

minutes

Nurse and Doctor

Assessment and treatment with 30 minutes

Nurse and Doctor

EWARD Chart

Category 4 ( Potentially serious or Situational

Urgency or Significant complexity or

severity or distress within one hur)

Nurse and Doctor

Assessment and treatment with 60 minutes

Nurse and Doctor

EWARD Chart

Category 5

(Less Urgent or Clinico-

administrative problems) Nurse and Doctor

Nurse and Doctor

EWARD Chart

2. Fill out charts and make laboratory

and diagnostic requests, carry out

doctors orders

Nurse, Doctor, Medical

Technician, Radiology

Technician 10 minutes Nurse and Doctor

EW Chart

3.

Follow up results

Nurse and Doctor After1 hour request Nurse and Doctor

Lab and radiology forms

4.

Disposition of patients

Nurse and Doctor 1 hour Nurse and Doctor

EWARD Chart Transfer

Forms

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LOCATION: MEDICAL SOCIAL WORK SERVICE-DFM OPS

Schedule of Availability of Service: Monday –Friday: 8:00 a.m. -4:40 p.m.

How to avail of the Service:

Who may avail of the service: RP VETERANS AND THEIR DEPENDENTS

What are the requirements: Documentary evidences as proof of being a veteran or veteran dependent

Recent 1x1 picture (3 copies)

Duration: 40 minutes

Step Applicant/Client Service Provider Duration of Activity (Under Normal

Circumstances)

Person In Charge Fees Form

1

Get a number from the MSWS window. Prepare documents while waiting for your turn.

Social Welfare Assistant

None

2

When number is called, present complete requirements.

Validate documents and interview applicant if eligible

1 5 minutes

Social Worker/Social Welfare Assistant

Application for

Hospitalization

Benefits Form

3

Sign Interview form. Have picture taken

Prepares VMMC Patient ID and Cardex. Take digital picture of applicant

10 minutes

Social Worker/Social Welfare Assistant

4

Sign ID Card and Cardex Affix Thumb Mark

Assists Applicant

5 minutes

Social Worker/Social Welfare Assistant

Cardex

5

Listen to instruction and seek clarification

Orients veteran/dependent Re: Hospitalization Benefits

10 minutes Social Worker/Social Welfare Assistant

6

Receive VMMC Patient ID reRRe

Release ID R

Social Worker/Social Welfare Assistant

Soo SSooc oc

7

Encode data at MEDIX

Social Worker/Social Welfare Assistant

END OF TRANSACTION

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LOCATION: MEDICAL ADMINISTRATIVE SECTION (MAS)

REGULAR ADMISSION

Schedule of Availability of Service: Monday –

Friday: 8:00 a.m. -6:00 p.m. Saturday/Holiday: 8:00

a.m. -4:30 p.m.

How to avail of the Service:

Who May Avail of the Service: RP VETERAN

AND VETERAN DEPENDENTS What are the requirements:

Valid VMMC Patient’s ID,Member Data Record(Philhealth MDR) (for non

veteran)

Duration: 50 minutes

Step

Applicant/Client

Service Provider Duration of

Activity (Under Normal

Circumstances)

Person In Charge

Fees

Form

1

Present valid patient’s ID card and referral for admission from OPD clinic physician and Emergency Ward.

Receive referral and instruct patient to properly fill up Patient Information Sheet (PIS)

5 minutes

Admitting Clerk

None

Patient’s Information Sheet(PIS)

2

Fill up Patient Information Sheet (PIS)

Check accuracy of the Patient Information Sheet. Encode PIS and generate admission slip.

10 minutes

Admitting Clerk

Admission Slip Form

3

Assign service, ward and bed to patient

10 minutes

Admitting Clerk

4

Read and sign the Proper Waste SegregationForm and Patients Rights and Obligation

Instruct patient to read and sign the Proper Waste Segregation Form and Patient’s Rights and Obligation

5 minutes

Admitting Clerk

Appropriate

VMMC Form

5 Read and sign the Financial

Agreement Form

Issue and instruct civilian patients to read and sign the Financial Agreement Form

5 minutes

Admitting Clerk

Appropriate

VMMC Form

6

Issue Patient’s Philhealth Form and

instruct patient to properly fill up said

form and submit the same to Accounting

Section for further evaluation

5 minutes

Admitting Clerk

Philhealth Form

7

Proceed to assigned ward

Accompany/ assist patient to assigned

ward 10 minutes

Nursing Attendant

END OF TRANSACTION

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ALL DFM-OPS PATIENTS

IMPORTANT REMINDERS: (MGA MAHALAGANG PAALALA)

ALL LABORATORY CONCERNS ARE ENTERTAINED AT THE OPD LABORATORY LOCATED AT THE DFM-OPS COMPLEX (Lahat ng Pangangailangan hinggil sa Laboratoryo ay ilapit sa OPS Laboratory na matatagpuan sa DFM-OPS Building)

WE WILL BE GLAD TO ASSIST YOU FOR THE FOLLOWING LABORATORY SERVICES: (Malugod po namin kayong tutulungan sa mga sumusunod na serbisyo ng LABORATORYO)

BLOOD EXTRACTION Pagpapakuha ng Dugo

RECEIVING OF SPECIMENS Pagtanggap ng Specimens

SCHEDULING OF LABORATORY TEST REQUESTS Pag-tatakda ng Requests

Department of Pathology

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OPS LABORATORY BLOOD EXTRACTION RECEIVING OF SPECIMEN

SCHEDULING OF LABORATORY REQUESTS

SCHEDULE OF SERVICES SERVICES Days and Time BLOOD EXTRACTION-Monday to Friday except Holidays Pagpakuha ng Dugo- Lunes hanggang Biyernes maliban pag Pista Opisyal

7AM-11AM: Fasting Blood

7AM-2:30PM: Non Fasting

7AM-3:00PM: Immunology RECEIVING OF SPECIMEN- Monday to Friday except Holidays Pagtanggap ng Specimen-Lunes hanggang Biyernes maliban Pista Opisyal

7AM-4:00PM Urine Stool Sputum

SCHEDULING OF REQUESTS-Monday to Friday except Holidays Pag iskedyul ng Request – Lunes hanggang Biyernes maliban Pista Opisyal 7AM-4:30PM

REQUIREMENTS FOR LABORATORY TRANSACTIONS Mga Dapat Dalhin Bago Pumunta ng Laboratoryo 1. All laboratory request forms shall only be honored from an authorized

physician of VMMC, duly signed 2. All laboratory requests shall be encoded in the computer using the Hospital

Information System (HIS) by their requesting physician or nurse on duty, Written in official lab request form of the hospital.

* For Laboratory request forms coming from other facilities/institution/hospitals, patients are advised to a new laboratory request from the clinics. 3. Special lab test like PSA, HBA1c etc. shall be countersigned by the Head,

Asst. Head of DFM-OPS. 4. For lab request encoded by the physician in the computer, all patients are

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advised to proceed to DFM-OPS Satellite Lab to print their official request form. For written official lab req. forms, examinations desired should be clearly checked (original & duplicate copies of the lab. request form) 5. Official Veterans ID shall be presented for patient’s demographic profile

( Patient’s full name/DOB/ID #/ Category) 6. All Lab request for civilian patients shall be accepted after paying the

corresponding fees. 7. All lab request forms of indigent patients must present necessary

documents coming from the DSWD or VMMC for verification of their status.

IMPORTANT REMINDERS TO OPD PATIENTS Mga Mahalagang Paalala sa Mga Pasyente sa OPS 1. Releasing of Lab Results: Routine Rest—2 working days

Immunology Test/Special Test—1 week(7 working days)-PSA,Anti HBS, HBsAy,Anti HCV,FT3,FT4,TSH, Thyroglobulin, CEA, Calcium etc.

AFB– 2 working days Culture & Sensitivity– 1 week(7 working days) PCR analysis—1 month Official Laboratory Test Results are automatically released/ forwarded to the Clinics where you are scheduled for Check-up. Ang mga Resulta ng inyong Lab Tests ay pinapadala sa mga Klinika kung saan kayo ay naka-iskedyul bumalik. Mangyari lamang po na tayo ay sumunod sa ating mga patakaran upang maiwasan ang hindi pagkakaunawaan. MARAMING SALAMAT PO! Department of Pathology

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CLIENT FEEDBACK FORM

Upang lalo pang mapabuti ang aming serbisyo, nais naming malaman ang

inyong opinion at kuro-kuro. Mangyari lamang na sagutan ang ilang

katanungan tungkol sa aming serbisyo at ihulog ito sa Suggestion Box o kaya

ibigay sa Public Assistance Desk.

NAME (Pangalan)______________________________

ADDRESS (Tirahan)______________________________

PHONE NUMBER ______________________

E-MAIL ADDRESS _________________________

Office Transacted Business with(Opisinang Binisita)

____________________________________________________________

______________________________________________

What is your comment?(Ano po and inyong papuri o reklamo?)

____________________________________________________________

____________________________________________________________

____________________________________________________________

____________________

What would you like us to do? (Ano po ang gusto ninyong gawin

namin?______________________________________________________

____________________________________________________________

____________________________________________________________

__________________________

SIGNATURE (Lagda) ________________________

DATE (Petsa)____________________________

WOULD YOU LIKE A WRITTEN REPLY? (Nais ninyo po ba ng sagot na

nakasulat? ___YES (OO) ___NO (Hindi)

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The VMMC Citizens’ Charter Team

MRS. DOLORES M. GERONIMO Team Leader

MS. FLORDELIZA M. BAUTISTA

Deputy Team Leader MS.IDA BELEY

MS. HELEN G. COCSON DR. BALTAZAR A. VILLARAZA

DR. ELOISA S. DE GUIA DR. GABRIEL T. ESPINOSA

MYRA D. VICTOLERO MR. JUANITO S.MONTEFALCON

Members

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VETERANS MEMORIAL MEDICAL CENTER

North Avenue, Diliman, Quezon City Date Established: November 20, 1955

Telephone: 927-64-26 to 45

Fax No. 920-24-87 Hotline: 927-64-26 local 1511

Website: www.vmmc.gov.ph

E-mail: veteransmed@gmail.com