midcontinent porting gateway porting gateway user... · last update on june 10, 2010 4 csr menu...
TRANSCRIPT
Last Update on June 10, 2010 1
Midcontinent Porting Gateway____ User Guide
Last Update on June 10, 2010 2
Table of Contents Customer Service Record (CSR) ...........................................................................................................3
Requesting a CSR....................................................................................................................................... 3
Requesting a CSR – Troubleshooting ........................................................................................................ 3
Customer Service Record Display ............................................................................................................. 3
CSR Menu Options .................................................................................................................................... 4
Local Service Request (LSR) ................................................................................................................4
Begin Simple LSR ....................................................................................................................................... 4
Simple Port Fields .................................................................................................................................. 4
Submitting a Simple LSR ........................................................................................................................ 6
Begin Non-Simple LSR ............................................................................................................................... 6
Non-Simple Port Fields .......................................................................................................................... 6
Submitting a Non-Simple Port ............................................................................................................... 7
Checking LSR Status .................................................................................................................................. 8
Searching for LSRs ................................................................................................................................. 8
LSR Statuses .......................................................................................................................................... 8
Viewing Detailed LSR/FOC..................................................................................................................... 9
Profile Maintenance......................................................................................................................... 10
Edit Profile ............................................................................................................................................... 10
Change Password .................................................................................................................................... 10
Administrator .................................................................................................................................. 11
Registering as Administrator ................................................................................................................... 11
Account Registration Form.................................................................................................................. 11
Confirmation & Approval of Administrator Account ........................................................................... 11
Changing Administrator ...................................................................................................................... 12
Add/Delete Users .................................................................................................................................... 12
Guidelines ............................................................................................................................................ 12
Adding ................................................................................................................................................. 12
Deleting ............................................................................................................................................... 12
Last Update on June 10, 2010 3
Customer Service Record (CSR)
Requesting a CSR 1. Once logged into MPG, click the “Request CSR” option on the Main Menu.
2. Filled in the “Customer Name”, “Telephone Number”, and “check the “Authorization” box
confirming you have authorization to pull a CSR and port the customer’s number.
3. Click the “Get CSR” button.
Requesting a CSR – Troubleshooting 1. “No Midcontinent Communications account was located matching the criteria provided.
Please try again.”
a. Customer Name, Telephone Number or both do not match a Midcontinent account.
b. Confirm information and try again.
2. “One or more lines have a freeze. Customer will have to call and request to remove the
freeze before lines can be ported out for this account.”
a. Have customer contact Midcontinent to remove line freeze.
b. Once freeze is removed, try again.
Customer Service Record Display 3. Information Displayed
a. Midcontinent Account Number
b. Customer’s Name
c. Customer’s Service Address
d. Phone Number(s)
e. PIC/LPIC
f. Menu Options
1
3
2
Last Update on June 10, 2010 4
CSR Menu Options 1. Start Simple LSR using this CSR
a. Click this option to begin a LSR.
b. CSR information will automatically populate into LSR.
c. This option will populate an option for simple or non-simple LSR as necessary based on
CSR information.
2. Export CSR
a. Click this option to export CSR information to a PDF document for saving.
Local Service Request (LSR)
Begin Simple LSR
Simple Port Fields
1. PON (Purchase Order Number) – Unique alphanumeric identifier for LSR specified by the
initiator.
2. CCNA (Customer Carrier Name Abbreviation) – A 3 character company designation. This
field will populate from the user’s profile.
3. CC (Company Code) – A 4 digit company designation. This field will populate from the user’s
profile.
4. NNSP (New Network Service Provider) – This is a 4 digit company designation. It is usually
the same as the CC field and will populate from the user’s profile.
a
b
c
d e
f
Last Update on June 10, 2010 5
5. Date Sent – The date the LSR is being submitted. This field will automatically populate with
today’s date and time.
6. Account Number – The Midcontinent account number. It will automatically populate from
the CSR.
7. Street – The service address street information. It will automatically populate from the CSR.
8. City/State/Zip - The service address city, state and ZIP information. It will automatically
populate from the CSR.
9. Desired Due Date – The date requested for the LSR to be completed.
10. Type of Service (REQTYP) – The type of service on the LSR: business or residential.
11. Activity (ACT)–Indicates the activity being performed by the LSR. It will automatically
populate as “Porting.”
12. NPDI (Number Portability Direction Indicator) – Indicates if a telephone number is changing
platforms such as Wireless to Wireline service.
13. Authorization (AGAUTH or Agency Authorization) – Check to indicate completion of an LOA.
14. Porting Number – The number being ported. It will automatically populate from the CSR.
15. Initiator Information – The initiator information will automatically populate from the user’s
profile.
1
2
4
5
6
7
8
9
10
3
11
12
13
14
Last Update on June 10, 2010 6
Submitting a Simple LSR
1. Complete the Simple LSR form.
a. Beginning the LSR from the CSR menu will populate information directly from the CSR.
2. Click the Submit LSR button.
3. A response, FOC or Reject notice, will be sent within 4 to 24 hours depending on when the
LSR is being submitted.
a. Refer to the Expected Timeframes tab on the top of the Midcontinent Porting Gateway
site for response times.
Begin Non-Simple LSR
Non-Simple Port Fields
1. PON (Purchase Order Number) – Unique alphanumeric identifier for LSR specified by the
initiator.
2. CCNA (Customer Carrier Name Abbreviation) – A 3 character company designation. This
field will populate from the user’s profile.
3. CC (Company Code) – A 4 digit company designation. This field will populate from the user’s
profile.
4. NNSP (New Network Service Provider) – This is a 4 digit company designation. It is usually
the same as the CC field and will populate from the user’s profile.
5. Date Sent – The date the LSR is being submitted. This field will automatically populate with
today’s date and time.
6. Account Number – The Midcontinent account number. It will automatically populate from
the CSR.
7. Street – The service address street information. It will automatically populate from the CSR.
8. City/State/Zip - The service address city, state and ZIP information. It will automatically
populate from the CSR.
9. Desired Due Date – The date requested for the LSR to be completed.
10. Type of Service (REQTYP)– The type of service on the LSR: business or residential.
11. Activity (ACT)–Indicates the activity being performed by the LSR. It will automatically
populate as “Porting.”
12. NPDI (Number Portability Direction Indicator) – Indicates if a telephone number is changing
platforms such as Wireless to Wireline service.
13. Manual Handling Indicator – Indicates special notes or directions on the LSR.
14. Comments – Space provided for special notes or directions on the LSR.
15. AUTHNM (Authorization Name) – Indicates name of customer authorizing the port.
16. Authorization (AGAUTH or Agency Authorization) – Check to indicate completion of an LOA.
17. Phone Number – The telephone number or numbers on the customer’s account. These will
automatically populate from the CSR.
18. Porting Indicator – Allows user to indicate whether a number is to be ported, left active with
the provider, or disconnected.
Last Update on June 10, 2010 7
19. Initiator Information – The initiator information will automatically populate from the user’s
profile.
Submitting a Non-Simple Port
1. Complete the Non-Simple LSR form.
a. Beginning the LSR from the CSR menu will populate information directly from the CSR.
2. Click the Submit LSR button.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Last Update on June 10, 2010 8
3. A response, FOC or Reject notice, will be sent within 4 to 24 hours depending on when the
LSR is being submitted.
a. Refer to the Expected Timeframes tab on the top of the Midcontinent Porting Gateway
site for response times.
Checking LSR Status
Searching for LSRs
1. PON – Enter PON to search for specific LSR.
2. Phone – Enter main telephone number to search for order with specific number.
3. LSR Status – Select order status to populate all LSRs with selected status.
4. Start & End Date – Choose a start and end date to view LSR within that range.
5. Input search criteria and click Submit.
LSR Statuses
1. Cancelled – Indicates PON or version is in a cancelled status.
2. Completed – Indicates LSR is completed.
3. FOC – Indicates a FOC has been sent.
4. In-Progress – Indicates the LSR is being processed.
5. Old-Version – Indicates a newer version has been submitted and takes precedence.
6. Pending – Indicates the LSR is pending processing.
7. Rejected – Indicates the LSR version has been rejected.
1
4
2 3
Last Update on June 10, 2010 9
Viewing Detailed LSR/FOC
1. After searching, click “View Details” beside the desired LSR and Version.
2. Detail View
a. Displays LSR information.
b. Screen doubles as FOC/Reject Display based on LSR Status.
c. Comments contain information on additional versions.
3. Menu Options
a. Back to Results – Click to return to search results.
b. Export LSR – Will export LSR information to PDF.
c. Edit LSR – Click Edit LSR to submit new LSR version.
a
b
c
Last Update on June 10, 2010 10
Profile Maintenance
Edit Profile 1. Click on “Edit Profile” in the left sidebar menu.
2. Edit profile fields as needed.
3. Click Submit to make changes.
4. Changes will be effectively immediately.
Change Password 1. Click on “Change Password” on the left sidebar menu.
2. Enter and confirm the new password.
3. Click Save to submit.
4. New password will be effectively immediately.
Last Update on June 10, 2010 11
Administrator
Registering as Administrator
Account Registration Form
1. From the login screen, click “Register as Admin”
2. Complete the Account Registration form.
a. Form Fields (*=required)
i. First Name*
ii. Last Name*
iii. Job Title*
iv. Phone*
v. Ext
vi. Fax
vii. Email*
viii. Re-Enter Email*
ix. Company Name*
x. Address*
xi. City*
xii. State*
xiii. Zip*
xiv. SPID* - Service Provider ID
xv. CCNA* - (Customer Carrier Name Abbreviation) – A 3 character company
designation. This field will populate from the user’s profile.
xvi. Company Code* - (CC) A 4 digit company designation. This field will populate
from the user’s profile.
xvii. NNSP*- (New Network Service Provider) This is a 4 digit company designation.
It is usually the same as the CC field and will populate from the user’s profile.
xviii. Password*
xix. Re-enter Password*
3. Read the “Terms and Conditions for Midcontinent Porting Gateway Enrollment”
4. Click the “I accept, Create my MPG account”
Confirmation & Approval of Administrator Account
1. After completing the Account Registration form, you will receive a confirmation email.
2. Click the link in the confirmation email to confirm your email address is valid.
3. Within 24 hours, your registration will be reviewed by Midcontinent.
4. You will receive an email after review indicating whether your registration has been
approved or denied.
a. If your registration is denied, contact Midcontinent Communications Telecom Services
for additional information.
Last Update on June 10, 2010 12
Changing Administrator
1. Complete a new Account Registration with the new administrator’s information as outlined
in “Account Registration Form” above.
2. After approval of the new administrators account, the old administrator’s account will be
deactivated.
Add/Delete Users
Guidelines
1. Only the company administrator can add or delete their company’s users.
2. The company administrator is responsible for ensuring users are maintained and up-to-date
particularly deleting inactive users.
3. The company administrator is responsible for ensuring all their users submit orders in
agreement with FCC and other number portability regulations.
Adding
1. Add New User form
a. Click on the “Edit Users” option on the left sidebar menu.
b. Click on “Click here to add a new user.”
c. Complete user information form.
d. Click submit button.
2. Account Confirmation
a. After completing the Add New User form, an email will be generated to the user.
b. Click the link in the email to confirm the email is valid.
c. Within 24 hours, your registration will be reviewed by Midcontinent.
d. You will receive an email after review indicating whether your registration has been
approved or denied.
i. If your registration is denied, contact Midcontinent Communications Telecom
Services for additional information.
Deleting
1. Click on the “Edit Users” option on the left sidebar menu.
2. Click “Delete” option next to user to delete.
3. Click “OK” to confirm deletion.