11

Capital MetroAccess Policy Options

Summer 2010

Goal: Gather Input on Service Area, Service Level and Eligibility

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Thanks for Coming!

• Meeting structure & process• The challenge• Peer comparison• Your feedback on policy options

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Why we’re here

• Service Area, Service Level and Eligibility• No decisions made tonight• Start of a long process• Not all details have been worked out• Your involvement

• We want your input

We need you to be part of the solution.

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Sunset Commission Recommendation

• “Increase paratransit productivity to achieve a 10-percent reduction in costs by revising policies that exceed Americans with Disabilities Act requirements, including taxi vouchers, open returns, door-to-door services, and reservations.”

• Estimated impact: $3 million in annual savings

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• No easy answers• Some people will lose services• We want to mitigate those impacts• We need your feedback to find

reasonable solutions

Now is the time

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For a productive meeting

• Staff will be reasonable, fair-minded and listening for solutions

• We ask that everyone– Show courtesy and respect– Make no personal attacks– Be open-minded

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Option 1: ¾ Mile Service Area

Option 2: ¾ Mile Service Area with a transition plan for displaced passengers

¾ Mile Metro Access Paratransit Service Area

¾ Mile Service Area¾ Mile Service Area

Current Practice:¾ Mile Service Area

Value to CMTA:

$1.032M

$516K

Louisville

¾ Mile

Kansas City

Memphis

Indianapolis Columbus

Charlotte

Tampa

Sacramento

Orlando

¾ Mile

¾ Mile¾ Mile

1 Mile

¾ Mile ¾ Mile¾ Mile

¾ Mile

Austin

How Austin compares to others across the country¾ Mile Paratransit Service Area

Peer cities identified in CAMPO’s 2008 Capital Metro Peer Review Quadrennial Performance Audit – Final Report

Fort Worth

El Paso

Lubbock

Corpus Christi

City Limits

1.5 Mile

¾ Mile

¾ Mile

Austin

How Austin compares Texas Cities

DallasCity Limits

Houston¾ Miles

San Antonio

¾ Miles

¾ Mile Paratransit Service Area

1010

Option 1: In-person interview and functional assessment administered by CapitalMetro staff

Option 2: In-person interview by Capital Metro staff and functional assessment administered by 3rd party contractor

Option 3: In-person Interview and functional assessment administered by 3rd party contractor

Eligibility for MetroAccess Paratransit Service

Current Practice:Self certification with professional verification

Cost AvoidanceYear 1:

$1.363 Million

$1.189 Million

$1.228 Million

Eligibility for Paratransit ServiceDo our peer cities perform functional assessments?

Louisville

YES

Kansas City

Memphis

Indianapolis Columbus

Charlotte

Tampa

Sacramento

Orlando

YES

YESNO***

YES

YES YESYES

YES

Austin

***Currently working on a contract to begin functional assessmentsPeer cities identified in CAMPO’s 2008 Capital Metro Peer

Review Quadrennial Performance Audit – Final Report

Fort Worth

El Paso

Lubbock

Corpus Christi

YES

No

No

YES

Austin

DallasYES

HoustonYES

San Antonio

YES

Eligibility for Paratransit ServiceDo other Texas cities perform functional assessments?

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Eligibility for MetroAccess Paratransit Service

1. Initial paper application2. Two filter functional assessments process as needed3. Streamlined 3 year recertification for unconditionally eligible passengers4. 3 year recertification process for conditionally eligible passengers5. Process to request an eligibility appeal. 6. Appeal committee composition7. Appeal process observer from advisory group8. Procedural safeguards

Mobility Working Group Recommendations:

No consensus reached:1. Individual interview and orientation requirement for all applicants. 2. Assessments required for recertification.

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Option 1: Medical appointments only with estimated time required

Option 2: Medical appointments & return from travel with estimated time required

Option 3: Eliminate open return policy

Open Return Policy

Current Practice:Medical, jury duty, return from travel open returns Cost

Avoidance

$7k

$2k

$106k

Open Return Trips

Tampa, FL

Charlotte, NC

Louisville, KY

Kansas City, MO

Memphis, TN

Indianapolis, INColumbus, OH

Sacramento, CA

Orlando, FL

DallasHouston

San Antonio

NO OPEN RETURNS

MEDICAL ONLY

MEDICAL & JURY DUTY

What peer cities have an open return policy in place?

Corpus Christi

LubbockEl Paso

Fort Worth

YES (For double fare)

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Open Return Policy

Medical trips, jury duty, and travel return with estimated time required

No-shows incurred for reasons beyond a passenger’s control should be removed

Metro Mobility Working Group Recommendation:

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Option 1: Transition to smart card system with $10 cost share cap

Option 2: New voucher program with limit on vouchers but no limit of trip purpose

Option 3: Eliminate voucher program

Taxi Voucher on Request Program

Current Practice:Capital Metro pays full cost up to 6 miles for medical, return from grocery, jury duty, and return from out of town travel

Cost Avoidance:

$877k

$1.5 Million

$187k

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No consensus reached on this policy change

Taxi Voucher on Request Program

Metro Mobility Working Group Recommendation:

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Option 1: 8am – 5pm seven days a week with 1 day advance reservation

Option 2: 8am – 5pm seven days a week with 2 day advance reservation

Option 3: 8am – 5pm seven days a week with 3 day advance reservation

Call Center Operations

Current hours:7am – 7pm Weekdays8am – 5pm Weekends

Option Value:

$68K

$68K

$68K

Call Center Operations

Weekday Call Center Hours5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10

CURRENT - AUSTINPROPOSED - AUSTIN

TAMPACHARLOTTELOUSIVILLE

KANSAS CITYMEMPHIS

INDIANAPOLISCOLUMBUSSACRAMENTO

ORLANDODALLASHOUSTON

SAN ANTONIO

* Friday = 4 days (closed weekends)

MO

RE

R

ESTR

ICTI

VE

LESS

R

ESTR

ICTI

VE

2 da

ys1

day

3 da

ys4

days

8+ d

ays

5 da

ys7

days

6 da

ys

Max # advance days a reservation may be made

What do other cities do?

FORT WORTHEL PASO

LUBBOCKCORPUS CHRISTI

Orlando Kansas City &

Fort Worth(All @ 14 days)

CURRENT - Austin

HoustonCorpus Christi

Dallas*Sacramento

PROPOSED - AustinTampa

IndianapolisMemphis

Charlotte

LouisvilleColumbus

San AntonioLubbockEl Paso

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Option 1: Curb to Curb for all passengers

Option 2: Curb to Curb with the option of Door to Door

Passenger Assistance Level

Current Practice:Door-through-Door

Cost Avoidance:

$145k

$96k

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Passenger Assistance Level

TAMPA

CHARLOTTELOUSIVILLEKANSAS CITY

MEMPHISINDIANAPOLIS

COLUMBUSSACRAMENTOORLANDO

33%Curb-to-Curb

67%Door-to-Door

What do our peer cities do?

86%Curb-to-Curb

14%Door-to-Door

What do Texas cities do?

DALLAS

HOUSTONSAN ANTONIO

LUBBOCKCORPUS CHRISTI

EL PASO

FORT WORTH

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Passenger Assistance Level

Proposal for MetroAccess to provide 3 service levels:

•curb-to-curb

•door-to-door

•door-through-door

Metro Mobility Working Group Recommendation:

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Next Steps

July: Outreach for Policy OptionsAnalyze results

August: Present findings to BoardAugust-September: Outreach for Proposed Policy

ChangesSeptember: Board action on policiesOctober: ADA Plan public hearing

ADA Plan update

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