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Manage Customer Risk

3.4.2.2 C2M.v2.7.CCB .v2.6.Manage Customer Risk

C2M.v2.7.CCB v2.6

3.4.2.2 CC&B Manage Customer Risk

Creation Date:April 20, 2009

Last Updated:October 25, 2019August 24, 2018

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Contents

Brief Description4

Business Process Model5

Detail Business Process Model Description6

Test Documentation related to the Current Process8

Document Control9

Attachments10

Account Page10

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Brief Description

Business Process:3.4.2.2 C2M.CCB Manage Customer Risk

Process Type:Sub-Process

Parent Process:3.4.2 C2M.CCB Develop Insight and Understanding

Sibling Processes:

This process describes how the CSR or Authorized User determines if a Customer’s, internal or external, credit or cash-only score is at risk and the effects that cause credit risk.

Business Process Model

Detail Business Process Model Description

1.0 Create Initial Credit rating for Account

Actor/Role: C2M(CC&B)

Description:

The Start service process automatically creates a credit rating on an aAccount.

Install Option Credit Score (C&C) information.

Configuration required Y Entities to Configure:

C1-CBYI-DFLT (CBYI-DFLT)

This algorithm formats the information for a credit rating history transaction record based on the event that created it.

Process Plug-in enabled Y Available Algorithm(s):

1.1 Analyze Internal/External Credit Score

Actor/Role: CSR or Authorized User

Description:

CSR manually reviews customer’s account Account credit or cash-only score.

1.2 Determine customer risk

Actor/Role: CSR or Authorized User CSR

Description:

The CSR decides if a customer’s credit or cash only score is at risk.

1.3 Enter credit or cash-only score information

Actor/Role: CSR or Authorized User CSR

Description:

If an update is required, enter the customer’s credit or cash-only score on the Account Page credit Credit and collections Collections tab.

1.4 Update credit or cash-only score


Description:

The system updated the cCustomer credit or cash-only score. An account’s credit or cash-only score is defined on the installation algorithm to automatically sum the affecteffect on the credit Credit rating Rating or cashCash-only scoreScore. The Customer’s internal credit ratings and cash-only scores are automatically generated through a system of event type algorithms such as collectionCollection, severance Severance and writeWrite-off Off eventsEvents. A payment Payment tender Tender cancel reason for non-sufficient funds or a broken pay Pay plan Plan can be configured to create the cCredit rRating.

COLL EVT GEN (COLL EVT GEN) (This is a sample generic collection event algorithm.)

SEV EVT GEN (SEV EVT GEN) (Sample generic severance event algorithm). See C1-CE-CR-RT cut event activation algorithm creates a credit rating history record for the account associated with the cut process' overdue process.

WO EVT GENER (WO EVT GENER) (Generic Write Off Event Algorithm)

C2M-BROKEPP (BROKEN PP) broken pay plan algorithm inserts a credit rating history record for an account when a pay plan is broken


Cancel Reason

Broken Pay Plan

Configuration required Y Entities to Configure:

1.5 Create Credit Rate Alert


Description:

If credit rating is less than the threshold defined on the installation algorithm, an alert is automatically created.

C1_CRRT-DF (C1-CRRT-ACCT) (Credit Rating Alert)


1.6 Create Cash-Only Alert


Description:

If cash-only score is greater than threshold defined on the installation algorithm, an alert is automatically created.

C1_CASH-DF (C1-CASH-ACCT) (Cash Only Account)


Test Documentation related to the Current Process

ID

Document Name

Test Type

Document Control

Change Record

1

Date

Author

Version

Change Reference

4/20/09

Stephanie Rogers

Draft 1a

No Previous Document

10/21/10

Geir Hedman

Update Title and Content page

12/06/10

Ze’ev Lavee

Technical Alg Updates

2/8/10

Geir Hedman

Updated Document and Visio

11/13/13

Dean Davis

Updated Document and Visio

11/30/2013

Galina Polonsky

Reviewed, Approved

09/07/2017

Ekta Dua

Updated Document and Visio to v2.6

09/21/2017

James Foreman

Updated algorithms

10/30/2017

Galina Polonsky

Reviewed, Approved

08/24/2018

Jerry Chick

Replaced Visio flow diagram with updated version. Several grammatical and syntax corrections.

09/21/2018

Galina Polonsky

Reviewed, Approved

06/03/2019

Satya Kalavala

Updated format for v2.7

AttachmentsAccount Page

iv

10

3.4.2.2 C2M.v2.7.CCB .v2.6.Manage Customer Risk


3.4.2.2 C2M.v2.7.CCB ManageCustomer Risk

C2M(CCB)

CSR Or

Authorized

User

Take No Further

Action

No

1.1

Analyze

Internal/

External

Credit

Score

Require credit

Or Cash Only

Score Update?

1.3

Enter Credit Or

Cash-Only Score

Information

Yes

1.4

Update Credit Or

Cash-Only Score

1.2

Determi

ne

Custom

er Risk

Is Current

Credit Rating

< Threshold?

Is Current

Cash-Only

> Threshold?

Yes

No

Yes

No

Take No Further

Action

1.0

Create

Initial Credit

Rating For

Account

Bankruptcy

Process

Write-off

Process

Severance

Process

Collection

Process

3.3.2.1

Start Service

Cancel Payment

Process

Write-Off Event

Severance

Event

Collection Event

FILENAME

VisioDocument

PROCESS

3.4.2.2 C2M.CCB.Manage Customer

Risk

ACTIVITY

SUB-PROCESS

__________

PRODUCTS

UGBU

PRODUCT FAMILY

C2M.v2.7.CCB

PRODUCT LINE/RELEASE

PM URM Team

CREATED BY

BPE APPROVAL

__________

PRODUCT LINE APPROVAL

Page-1

Page Number

10/25/2019

REVISED

Oracle Proprietary and Confidential


1.5

Create

Credit Rate Alert

1.6

Create

Cash-Only Alert

Take No Further

Action

Take No Further

Action

a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a


PeopleSoft Business Process Engineering

CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED

PeopleSoft Proprietary and ConfidentialCopyright 2005 PeopleSoft, Inc. All rights reserved.

3.4.2.2 CC&B V2.4 Manage Customer RiskC2M9CCB)CSR or Authorized User1.4Update Credit Or Cash-Only ScoreTake No Further ActionNo1.1Analyze Internal/External CreditScoreRequire credit Or Cash Only Score Update?1.3Enter Credit Or Cash-Only Score InformationYes1.4Update Credit Or Cash-Only Score1.2Determine customer riskIs Current Credit Rating < Threshold? Is Current Cash-Only > Threshold?YesNoYesNoTake No Further Action1.0 Create Initial Credit Rating For Account Bankruptcy ProcessWrite-off ProcessSeverance ProcessCollection Process3.3.2.1 Start ServiceCancel Payment ProcessWrite-Off EventSeverance EventCollection EventFILENAME3.4.2.2 CC&B Manage Customer Risk.vsdPROCESS3.4.2.2 CC&B Manage Customer RiskACTIVITYSUB-PROCESS__________PRODUCTSUGBUPRODUCT FAMILYCC&B v2.4PRODUCT LINE/RELEASEPM URM TeamCREATED BYBPE APPROVAL__________PRODUCT LINE APPROVALPage-1Page Number11/6/2017REVISEDOracle Proprietary and ConfidentialCopyright © 2013, Oracle. All rights reserved.1.5Create Credit Rate Alert 1.6Create Cash-Only Alert

a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a



CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED


3.4.2.2 C2M.CCB.v2.6 Manage Customer Risk

C2M(CCB)

CSR Or

Authorized

User

Take No Further

Action

No

1.1

Analyze

Internal/

External

Credit

Score

Require credit

Or Cash Only

Score Update?

1.3

Enter Credit Or

Cash-Only Score

Information

Yes

1.4

Update Credit Or

Cash-Only Score

1.2

Determine

customer

risk

Is Current

Credit Rating

< Threshold?

Is Current

Cash-Only

> Threshold?

Yes

No

Yes

No

Take No Further

Action

1.0

Create

Initial Credit

Rating For

Account

Bankruptcy

Process

Write-off

Process

Severance

Process

Collection

Process

3.3.2.1

Start Service

Cancel Payment

Process

Write-Off Event

Severance

Event

Collection Event

FILENAME

3.4.2.2 CC&B Manage Customer

Risk.vsd

PROCESS

3.4.2.2 C2M.CCB.Manage Customer

Risk

ACTIVITY

SUB-PROCESS

__________

PRODUCTS

UGBU

PRODUCT FAMILY

C2M.CCB v2.6


PM URM Team

CREATED BY

BPE APPROVAL

__________


Page-1

Page Number

8/24/2018

REVISED

Oracle Proprietary and Confidential


1.5

Create

Credit Rate Alert

1.6

Create

Cash-Only Alert

Take No Further

Action

Take No Further

Action

a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a



CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED


Internal Credit

Rating_Cash-Only Score.docx

Internal Credit Rating / Cash-Only Score

3.4.2.2 C2M.CCB.v2.6 Manage Customer RiskC2M(CCB)CSR Or Authorized UserTake No Further ActionNo1.1Analyze Internal/External CreditScoreRequire credit Or Cash Only Score Update?1.3Enter Credit Or Cash-Only Score InformationYes1.4Update Credit Or Cash-Only Score1.2Determine Customer RiskIs Current Credit Rating < Threshold? Is Current Cash-Only > Threshold?YesNoYesNoTake No Further Action1.0 Create Initial Credit Rating For Account Bankruptcy ProcessWrite-off ProcessSeverance ProcessCollection Process3.3.2.1 Start ServiceCancel Payment ProcessWrite-Off EventSeverance EventCollection EventFILENAME3.4.2.2 CC&B Manage Customer Risk.vsdPROCESS3.4.2.2 C2M.CCB.Manage Customer RiskACTIVITYSUB-PROCESS__________PRODUCTSUGBUPRODUCT FAMILYC2M.CCB v2.6PRODUCT LINE/RELEASEPM URM TeamCREATED BYBPE APPROVAL__________PRODUCT LINE APPROVALPage-1Page Number2/8/2019REVISEDOracle Proprietary and ConfidentialCopyright © 2018, Oracle. All rights reserved.1.5Create Credit Rate Alert 1.6Create Cash-Only AlertTake No Further ActionTake No Further Action

3.4.2.2 C2M.CCB.v2.6 Manage Customer RiskC2M(CCB)

CSR Or Authorized User

Take No Further ActionNo1.1Analyze Internal/External CreditScoreRequire credit Or Cash Only Score Update?1.3Enter Credit Or Cash-Only Score InformationYes1.4Update Credit Or Cash-Only Score

1.2Determine Customer RiskIs Current Credit Rating < Threshold?Is Current Cash-Only > Threshold?YesNoYesNoTake No Further Action1.0 Create Initial Credit Rating For AccountBankruptcy ProcessWrite-off ProcessSeverance ProcessCollection Process3.3.2.1 Start ServiceCancel Payment ProcessWrite-Off EventSeverance EventCollection Event3.4.2.2 CC&B Manage Customer Risk.vsd

FILENAME3.4.2.2 C2M.CCB.Manage Customer Risk

PROCESS

ACTIVITY

SUB-PROCESS

__________PRODUCTS

UGBUPRODUCT FAMILY

C2M.CCB v2.6PRODUCT LINE/RELEASE

PM URM TeamCREATED BY

BPE APPROVAL

__________PRODUCT LINE APPROVAL

Page-1Page Number

2/8/2019REVISEDOracle Proprietary and ConfidentialCopyright © 2018, Oracle. All rights reserved.aa__________3.4.2.2 C2M.CCB.v2.6.Manage Customer Risk.vsd1.5Create Credit Rate Alert1.6Create Cash-Only AlertTake No Further ActionTake No Further Action

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