main conference: 12 - 13 may | prince hotel and residence ... · flinders medical centre, australia...

E: [email protected] T: +65 6722 9388 W: www.healthcareweekasia.com 1

IncorporatIng

Featured top Hospitals Include:

Brought to you by: Supporting partners:

Dr. Feisul Idzwan MustaphaPublic Health Physician, Non-Communicable Disease Section, Disease Control DivisionMinistry of Health, Malaysia

Arvind Sivaramakrishnan, CIO,Apollo Hospital Enterprise,India

Daljit SinghPresidentFortis Healthcare, India

Dato Dr Zaininah Mohd Zain DirectorHospital Kuala Lumpur, Malaysia

Professor David Ben-TovimDirector of Redesigning Care and Clinical EpidemiologyFlinders Medical Centre, Australia

Ho Khai LengGroup CIONational Healthcare Group, Singapore

Dr. Cheung Wai-lun, AllenDirector (Cluster Services)Hospital Authority, Hong Kong

Dr. Nor Akma bt Yusuf Deputy Director, Hospital Management Services UnitMinistry Of Health Malaysia

Featuring Speakers from Malaysia Ministry of Health, Singapore National Health Group and the Hong Kong Hospital Authority

Aligning Appropriate Technologies with Key Strategies to Maximize Healthcare Outcomes

Examining Strategies to Improve Healthcare Delivery through Process Improvement, Step-Down Care, Palliative Care and more

Improving Design and Development for Resilient, Cost-Effective and Safe Hospital Infrastructure

Lean Thinking to Create Engagement, Improve Safety and Optimize Healthcare Outcomes

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Main conference: 12 - 13 May | Prince Hotel and Residence | Kuala Lumpur, MalaysiaPre-conference Lean Focus Day: 11 May 2015 | Post-conference Workshops and Site Tour 14 May 2015

www.healthcareweekasia.com


Program at a Glance

Lean Thinking Focus Day11 May 2015, Monday


Main Conference Day 112 May 2015, Tuesday

Improving Healthcare Delivery through Leadership, Technology design and Lean Thinking

Main Conference Day 213 May 2015, Wednesday


Post-Conference Workshops and Site Tour14 May 2015, Thursday

Post-Conference Workshop B:Integrating IT into Your Hospital’s Processes to Create Engagement and Quality

Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your Hospital

Post-Conference Site Tour D: to Gleneagles Hospital Kuala Lumpur

Dear Hospital Management Professional,

I am pleased to announce that Healthcare Week Asia 2015 will be held on 11 – 14 May 2015 in Kuala Lumpur, Malaysia.

This important flagship event brings together three leading healthcare conferences: Healthcare Informatics (HIT), Hospital Efficiency and Quality (HEQ) and Hospital Facilities Design and Development (HFDD).

Four days of content-rich and interactive sessions will facilitate learning, information sharing and networking.

Hear case studies from the Ministry of Health, Malaysia and from leading international hospitals including:• Apollo Hospital’s recent achievement of HIMSS stages 6 and 7•Hospital Sultan Ismail’s - one of Malaysia’s first 6 government hospitals to start lean - journey towards Lean• How Asia’s first paperless hospital and one of only two HIMSS stage 7 hospitals in Asia, the Seoul National University Bandung Hospital in Korea, maintains its competitive edge

To learn more in an intimate setting, attend the Lean focus day, workshops and site tour on the pre and post-conference days:•Pre-conference A: Focus Day on Lean•Post-Conference Workshop B: Integrating IT into Your Hospital’s Processes to Create Engagement and Quality•Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your Hospital• Post-Conference Site Tour D to Gleneagles Hospital Kuala Lumpur

I look forward to welcoming you next May.

Yours Sincerely,


Dato Dr Zaininah Mohd Zain, Director,Hospital Kuala Lumpur, Ministry of Health Malaysia

The whole 2 days session is really an eye opener – looking at relevant issues and insights into healthcare settings. I’ve learnt a lot from very practical, success stories shared throughout the 2 day conference.”


Key Speakers Include:

Dr. Feisul Idzwan Mustapha, Public Health Physician, Non-Communicable Disease Section, Disease Control DivisionMinistry of Health, Malaysia

Dr. Nor Akma bt Yusuf, Deputy Director, Hospital Management Services Unit, Ministry Of Health Malaysia

Dr. Cheung Wai-lun, Allen, Director (Cluster Services), Hospital Authority, Hong Kong

Ho Khai Leng, Group CIO, National Healthcare Group, Singapore

J. Michael Henderson, MD, Chief Quality Officer, Quality and Patient Safety, Cleveland Clinic, USA

Dato Dr Zaininah Mohd Zain, Director, Hospital Kuala Lumpur, Malaysia

Dr. Umapathy Panyala, Managing Director, Omni Healthcare Group, Indonesia

Dr. Tan Bee Hwai, Hospital Director, Likas Women and Children Hospital, Sabah Malaysia

Dr. Sandhya Mujumdar, Deputy Director – Medical Affairs (Clinical Governance); Senior Specialist – Quality & Accreditation, National University Hospital (NUH), Singapore

Leon Jackson, CIO, U.M. Specialist Centre, Malaysia

Daljit Singh,President,Fortis Healthcare, India

Michael Wong, CEO, Pantai Hospital Ayer Keroh, Malaysia

A/Prof Edward Poon, Director, Nursing Service, Ang Mo Kio-Thye Hua Kwan Hospital, Singapore

Arvind Sivaramakrishnan, CIO,Apollo Hospital Enterprise, India

Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO Gleneagles Hospital, Malaysia

Dr. Krit Pongpirul, Quality & Research Advisor, Bumrungrad International Hospital and Lecturer, Faculty of Medicine, Chulalongkorn University, Thailand

Ashokkan Somuveerappan, CIO, Columbia Asia Hospitals, India

Dr. Hwang Hee, CIO, Seoul National Bandung UniversityBandung Hospital (SNUBH),Korea

Dr. Arturo S. de la Peña, Senior Vice President for Medical Practice and Medical Director, St Luke’s Hospital (Global City), Philippines


Dr. Cherdchai Nopmaneejumruslers, MD, Vice Hospital Director and Assistant Dean in Quality DevelopmentSiriraj Hospital, Bangkok Thailand


Main Conference Day 1: Tuesday, 12 May 2015

Improving Healthcare Delivery through Leadership, Technology, Design and Lean Thinking

8.15 Morning Tea and Registration

8.45 Opening Remarks by Chairman

9.00 Creating the National Strategic Plan to Provide the Framework for Malaysia’s Response to the Increasing Burdens of Chronic and Non-Communicable Diseases (NCDs)• What are the priorities and drivers for improving healthcare quality in Malaysia? An update from the NCD strategic plan• Monitoring implementation: Statistics and future trends of the Malaysian healthcare industry• An insight into future initiatives, opportunities and current challenges in Malaysia’s hospitals for NCDs• Looking ahead: How to combat, prevent and control NCDs including rising cases of diabetes and obesity

Dr. Feisul Idzwan Mustapha, Public Health Physician, Non-Communicable Disease Section, Disease Control Division, Ministry of Health, Malaysia

9.30 Innovating for Patient Safety and Best Clinical Outcomes: How Cleveland Clinic has Successfully Integrated IT in its Hospital• Highlighting current initiatives at the Cleveland clinic• What are the measures taken to ensure patient-centric care and physician engagement at the Cleveland clinic and how can they be adapted in Asia? • Leveraging medical IT to engage consumers and cut costs: How IT evolved with healthcare at the Cleveland Clinic• Clinical and non-clinical innovations: Examining specific examples

J. Michael Henderson, MD, Chief Quality Officer, Quality and Patient Safety, Cleveland Clinic, USA

10.10 Ownership & Accountability as the Cornerstone of Your Patient Safety Strategy • Discussing the considerations behind the new patient safety strategy and implantation process • Sharing the implementation outcomes of the framework• Examining select projects that NUH has implemented and the learning to be obtained from their successes

Dr. Sandhya Mujumdar, Deputy Director – Medical Affairs (Clinical Governance); Senior Specialist – Quality & Accreditation, National University Hospital (NUH), Singapore

10.50 Morning Tea and Networking Break

11.20 Increasing Staff Productivity and Patient Safety through a Closed Loop Medication Management System: Insights from the Group CIO, National Healthcare Group, Singapore• Developing the EMR Environment: the Journey• Increasing patient safety through closed loop medication management systems: cutting preventable drug allergies, increased dispensing efficiency, “intelligent” cabinets• Delivering quality care: What are the key milestones to date?• Plans ahead for the NHG

Ho Khai Leng, Group CIO, National Healthcare Group, Singapore

12.00 Participants Split into Roundtables Sessions. Delegates can choose any THREE of the following SIX topics. Each roundtable topic discussion will last for 30 minutes. At the end of 30 minutes, attendees will move on to the next selected roundtable.

Topic 1: Designing Hospital Facilities to Reduce Infections

Roundtable Host: Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO Gleneagles Hospital, Malaysia

Topic 2: Retrofitting for Smart Space Utilization

Roundtable Host: Michael Wong, CEO, Pantai Hospital Ayer Keroh, Malaysia

Topic 3: Innovative Hospital Designs to Improve Physician and Patient Engagement

Roundtable Host: Daljit Singh, President, Fortis Healthcare, India

Topic 4: Retrofitting and Hospital Design with the Business in Mind: Ensuring Commercial Hospital Designs

Roundtable Host: Amelia Seah, Regional Manager, Tarkett

Topic 5: Safety and Resilience in Healthcare Design

Roundtable Host: Amelia Seah, Regional Manager, Tarkett

Topic 6: Retrofitting through ICT Infrastructure to Create a Competitive Edge

Roundtable Host: Leon Jackson, CIO, U.M. Specialist Centre, Malaysia

13.30 Lunch and Networking Break

15.00 Participants Split into Streams

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Stream A: Strategies and Technologies to Improve Physician and Patient Engagement

Stream B: Decongesting Hospitals through Clustering, Process Streamlining and Step-Down Care

15.10 Ensuring Continuous Improvement and Engagement for Optimal Patient Healthcare Outcomes: Best Practice Case Study from Omni Healthcare Group• Developing a suite of services for patient satisfaction: What’s in place and future implementations• Creating lean and value-added processes for an international clientele• Maintaining its competitive edge as a private hospital• Prioritizing technology as a part of healthcare delivery: What are the considerations behind investing in high-cost offerings


Learning from the Cluster Experience in Hong Kong • Overseeing service operation and transformation: Current and future plans for Hong Kong• Improving healthcare delivery through clustering• The Hong Kong clustering experience: What lessons can the rest of SEA learn?• Providing insights into cross-cluster coordination and performance, mission critical system-wide programs to optimize business support services

Dr. Cheung Wai-lun, Allen, Director (Cluster Services), Hospital Authority, Hong Kong

15.50 Making Culture-Sensitive Quality Improvement and Patient Safety Part of Everyday Practice at your Hospital• Cultural challenges for eHealth• Culture-specific vs culture-sensitive concepts• Cognitive Computing for cancer Patients

Dr. Krit Pongpirul, Quality & Research Advisor, Bumrungrad International Hospital and Lecturer, Faculty of Medicine, Chulalongkorn University, Thailand

Coordinating Effective Palliative Care to Ensure the Continuity of Care Across Settings and Over Time• Current investment plans and strategies for palliative care in Singapore• Maximizing quality of hospice care and introducing coping strategies for supportive, palliative and end-of-life care• Forging healthcare humanity care for end-of-life patients and the elderly• Discussing lived experiences and successes in palliative nursing care

A/Prof Edward Poon, Director, Nursing Service, Ang Mo Kio-Thye Hua Kwan Hospital, Singapore

16.30 Afternoon Tea and Networking Break

17.00 Towards Becoming a World-Class Public Hospital Facility• Breaking down silos across all departments throughout the hospital• Addressing safety and efficiency challenges in Malaysia’s public hospitals and solutions to overcome these challenges e.g. technologies• Examining Hospital KL’s current and future procurement plans to maximize hospital efficiency and healthcare quality

Dato Dr Zaininah Mohd Zain, Director, Hospital Kuala Lumpur, Malaysia

Successes in Step-Down Care and Creating Accessibility to Resources: Sharing Experiences from Sabah• Giving an overview of healthcare development in Sabah and the importance of step-down care to manage patient flow • Sharing experiences from implementation of key information sharing platforms: e.g. blood resources, baby delivery monitoring system• Sharing strategies on how the national vision can be achieved within the context of the hospital• Challenges, opportunities and successes in capability development

Dr. Tan Bee Hwai, Hospital Director, Likas Women and Children Hospital, Sabah Malaysia

17.40 Participants Return to Main Plenary Room for Closing Keynote

17.50 Improving Service Across the Continuum of Care through Technology: This line should be joined with the previous line• Creating a patient-centric hospital through technology: Current infrastructure in place and future plans • What are the key considerations pre-procurement? • IT transformation in the context of Malaysia: What are the challenges for private hospitals? • Sharing technologies that can improve patient outcomes e.g. communicating treatment plans for patients effectively across clinics and silos

Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO, Gleneagles Hospital, Malaysia

18.30 Closing Remarks by Chairman

18.40 End of Day 1 of Main Conference


Main Conference Day 2: Wednesday, 13 May 2015

8.15 Morning Tea and Re-Registration


9.00 Panel Discussion - Patient-Centred Care in Asia: How Current Hospital Procurement Plans will Impact Future Provision of Care and Patient Safety• Looking at the strategies for hospital role expansion and the challenges that need to be overcome• Examining reasons for current expansion plans and spend at top hospitals • What are the key considerations behind procurement across the hospital value chain from high-end technologies to consumables• What does the future look like for Asian hospitals and what are the top 3 priority spends that will propel higher quality care and patient safety?

Panellists:

Dr. Nor Akma bt Yusuf, Deputy Director, Hospital Management Services Unit, Ministry Of Health Malaysia

Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO,Gleneagles Hospital, Malaysia



9.30 Continuing Enhancements to Quality and Safety through RFIDs, eMR, Automated Medication Dispensing and more: Prince Court’s Extensive IT Transformation StrategySynopsis: Prince Court Medical Center is currently the only private hospital with a full fledged eMR (Cerner) coupled with RIS/PACS. Changes and improvements in medical equipment and procedures in the past year have been extensive too. With these IT procurement plans and more in the pipeline, Prince Court is continuing to secure its competitive edge and become a leading hospital for local and overseas patients. In this session, Prince Court’s CIO, Rani Nathwani, will give insights into the hospital’s IT facilities and the considerations that go behind procurement.

Rani Nathwani, CIO, Prince Court Medical Centre, Malaysia

10.10 Panel Discussion - Examining the ROI of High-Cost Investments in Healthcare Technologies for Hospitals in Asia • Examining the value propositions that hospitals have to consider when investing in new technology• How to create management and board buy-in• Does better technology really translate into higher profitability and higher quality care?• Discussing current trends in healthcare IT infrastructure• Countries such as Malaysia are developing their own HIT framework: Where do commercial vendors stand?

Panellists:Dr. Hwang Hee, CIO, Seoul National Bandung University Bandung Hospital (SNUBH), Korea

Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India



11.20 Delegates Split into Streams

Stream A: Mobile Technologies to Achieve Global Benchmark Standards: Case Studies from APAC

Stream B: Technological Advances and Requirements in Malaysia

11.25 Opening Remarks by Stream Chairman Opening Remarks by Stream Chairman

11.30 The Role of Mobile Technologies in Hospital Expansion: Columbia Asia Hospital’s 5-Year Plan to Maximize Quality and Efficiency of Care through Hospital Expansion and Technology • Insights into Columbia’s IT for patient satisfaction• Discussing expansion plans in Malaysia and the IT facilities that will be part of the plan• Patient safety and quality care: Essential platforms needed• Highlighting current and future procurement plans


Ensuring Safety and Patient Satisfaction through IT Services • How does the Penang Adventist Hospital create its competitive edge through IT? • Discussing the considerations behind procurement of IT services and infrastructure • Giving insights into current IT programs

Kelvin Tan, Director, Information & Ancillary Services, Penang Adventist Hospital, Malaysia

12.10 Learning from the First Fully-Digital, Paperless Hospital in Asia: IT for Patient Safety and Engagement at Seoul National University Bandung Hospital, Korea• ICT Convergence in the Healthcare Environment for Effective Data Sharing and Patient Engagement• Sharing data across departments to reduce treatment waiting time • Learning how ICT convergence can be implemented effectively to increase patient satisfaction• Working with partners to integrate IT seamlessly into the hospital system e.g. Implementing Health-on with SK Telecom

Dr. Hwang Hee, CIO, Seoul National University Bandung Hospital (SNUBH), Korea

Planning for Appropriate IT Infrastructure and Applications Projects at the Hospital Level: Insights from KPJ Ampang Puteri Specialist Hospital• An overview of KPJ Ampang’s existing IT infrastructure• Discussing current and future plans for technological improvements • How has medical tourism affected the IT transformation journey at KPJ Ampang?• From vendor to business partner: What are the challenges and pre-requisites for IT vendors doing business with private hospitals in Malaysia?

Yuhan Shah, Head of IT, KPJ Ampang Puteri Specialist Hospital, Malaysia



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14.20 Achieving HIMSS Stages 6 and 7: Insights into Apollo’s IT Transformation Journey • Achieving HIMMSS Stages 6 and 7: Lessons learnt• Implementing technologies such as Electronic Medical Record Adoption Model (EMRAM): Challenges and successes• Achieving both quality assurance and cost containment: Key challenges, successes and how SEA hospitals can follow the Apollo Way• Discussing current and future IT procurement plans

Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India

Improving Service Across the Continuum of Care through Technology: Insights from U.M. Specialist Centre, Malaysia• Creating a patient-centric hospital through technology: Current infrastructure in place and future plans• What are the key considerations pre-procurement?• IT transformation in the context of Malaysia: What are the challenges for private hospitals?• Sharing technologies that can improve patient outcomes for patients effectively across clinics and silos

Leon Jackson, CIO, U.M. Specialist Centre, Malaysia

15.00 Enabling Patient Mobility: Case Study from The Philippines’ First eHealth Hospital, St Luke’s Hospital• Streamlining operational efficiencies and introducing technology to create a world-class hospital system• Enabling patient mobility through eHealth: What are the key components?• What are the healthcare IT adoption strategies at St Luke’s?• Discussing investment trends and opportunities for IT vendors in SEA


Challenges and Successes in Implementing Clinical Governance to Break Down Silos, Improve Flow and Maximize Quality of Care• Discussing challenges and successes in implementing clinical governance to maximize clinical quality• Strategies on creating higher quality medical care through technology and expanding clinical services• Cultivating staff and developing a mobile organizational structure to facilitate patient flow and break down silos

Michael Wong, CEO, Pantai Hospital Ayer Keroh, Malaysia


16.10 Channelling Hospital Spend Effectively for the Best Healthcare Outcomes• Developing a progressive purchasing strategy to drive competitive advantage• Sharing considerations behind purchases (consumables and equipment) • Controlling product offerings and revenue streams to keep high quality operations affordable • Driving efficiencies in each of the revenue streams (to reduce error, shorten process times, OT efficiency and safety)

Daljit Singh, President, Fortis Healthcare, India

16.50 Beyond Purchasing Technology for Patient-Centric Care: Managing Change and Staff Motivation • An overview of Siloam’s extensive IT infrastructure for patients • Change management to ensure sustainability of technology across the hospital• Insights into Siloam’s long-running technology and cultural transformation strategy• How does Siloam ensure that new technologies can integrate seamlessly with existing systems

Senior Representative, Siloam Hospitals Group, Indonesia


17.40 End of Main Conference

Rajesh Sivan,Head - Projects,Fortis Healthcare

A great platform to learn and know about all the new innovative thoughts in affordable and quality care delivery.”

Tan Lay Geok, Director Operations, Raffles Hospital, Singapore

Excellent sharing of hospital planning projects, challenges, solutions from various speakers. Good mix from public, private hospitals and developers.”



Pre-Conference Lean Focus Day A: Monday, 11 May 2015

8.15 Morning Tea and Registration


9.10 A New Phase: Discussing the Recent Successful Implementation of Lean at Hospital Tengku Ampuan Rahimah, Klang, Malaysia• What motivated TAR to commit to the journey of Lean in its emergency department?• Introducing the key drivers and benefits of Lean, and its impact on hospital efficiency and quality• What were the challenges that TAR faced on the journey to becoming lean?• Sharing successes and the way forward

Dr Ahmad Tajuddin Mohamad Nor, Emergency Physician, Hospital Tengku Ampuan Rahimah, Klang, Malaysia

9.50 Implementing Lean Methodologies throughout the Hospital to Reduce Waste and Value-Add to Patients• Using Lean to improve inpatient nursing case processing and physician engagement and motivation • Lean tools and key technologies used to achieve Lean: Cell concept, 6S, Pull system (Kanban), automated blood transportation system• Creating physician engagement and motivation through Lean• A short demonstration of the effects of Lean thinking at Siriraj hospital

Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand


11.10 Panel Discussion: Creating and Sustaining a Lean Framework for Your Hospital: Challenges and OpportunitiesSynopsis: This panel discussion will gather leading experts from across Asia to discuss the pain points in creating and sustaining a lean framework for their hospitals. They will be sharing lessons learnt and brainstorming for solutions to overcome problem areas:• What are the key challenges to achieving Lean? E.g. Sustainability, management buy-in• Discussing ways to overcome these challenges • Creating value for the patient through waste reduction: Insights into successful Lean implementation • What are the key steps to take when implementing Lean throughout the hospital system?

Panellists:Dr. Khursiah, Head of Quality Unit and Clinical Governance, Hospital Sultan Ismail, Malaysia

Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand

Garry Semeniano, Head, Enterprise Quality, Changi General Hospital, Singapore

11.50 Regional Best Practice: Lean at Flinders’ Medical Centre, Australia• Re-designing care using Lean thinking: A conceptual overview• Lean thinking as a change management process: Ensuring that Lean methodologies are sustainable• Stabilizing high-volumes flows to ensure adequate care• Current programs and plans ahead for Flinders

Professor David Ben-Tovim, Director of Redesigning Care and Clinical Epidemiology, Flinders Medical Centre, Australia


14.00 Creating the Framework for Successful Lean Transformation at Changi General Hospital, Singapore• Discussing the benefits of Lean across the hospital value chain• Examining the considerations behind selecting frameworks and models for Lean transformation• Explaining the framework of the transformation model at CGH• Creating a culture of change in the hospital setting: How can we start?


14.40 Applying Lean and Six Sigma Theory into Practice to Improve the Healthcare Value Proposition: Case Study by Hospital Sultan Ismail, Malaysia• Changing the healthcare value proposition through waste reduction, variation and complexity• Creating leadership and culture change from within the organization, and enabling clinicians to become the center of change• Using Lean six sigma to develop successful clinical pathways for the treatment of diseases• Discussing success stories from the oncology and orthopedic units (first units to undergo LEAN at HSI)

Dr. Khursiah, Head of Quality Unit and Clinical Governance, Hospital Sultan Ismail, Malaysia


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16.00 Closing Lean Thinking RoundtablesEach table will have about 10 – 12 participants for intimate and fruitful discussions surrounding critical issues in Lean and process improvement strategies. Each table will be hosted by our distinguished industry experts and roundtable hosts. Each attendee will spend 30 minutes at one roundtable before rotating to the next roundtable discussion session. All attendees will have the opportunity to attend each of the roundtables.

Roundtable 1: Making a Business Case for Lean • How to achieve organizational support to go Lean? • What are the key challenges along the journey of becoming a Lean hospital? • How can those challenges be overcome?• Promoting organizational culture and driving acceptance to sustain process improvement strategies

Dr. Khursiah, Head of Quality Unit and Clinical Governance, Hospital Sultan Ismail, Malaysia

Roundtable 2: Re-thinking Process Improvement outside of Lean• Considering multiple methodologies (including Lean) • Application of process improvement strategies to healthcare systems• Open discussion on alternative methodologies that can be used to streamline processes• Which is the best method / combination of methods?

Professor David Ben-Tovim, Director of Redesigning Care and Clinical Epidemiology, Flinders Medical Centre, Australia

Roundtable 3: Expanding the Concept of Lean Within and Beyond the Hospital• Expanding the concept of Lean to nursing homes and clinics• How can Lean be translated to other healthcare settings?• Integrating Lean with appropriate technology for hospital settings• What are the unique challenges of Lean outside a conventional hospital setting?



17.40 End of Lean Focus Day

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Dr. Syuhada Hamzah, Principal Assistant Director, Hospital Pulau Pinang, Malaysia

This event is very good and helped me a lot in increasing the knowledge about quality in hospital management.”

Dr. Tang Swee Ping,Hospital Selayang,Malaysia

This event has given me a good exposure of many aspects of hospital management and how I could potentially improve things.”

Michael Leow,Director, Operations, Tan Tock Seng Hospital, Singapore

“The content was good, especially with Malaysia MOH giving a generous sharing. The overall content was also just right, not too technical or heavy-going.”

Lo On Yee Jackie,Advanced Practice Nurse, Tai Po Hospital, Hong Kong

“A valuable meeting that gets me connected to worldwide hospitals. [The discussions on] lean management will surely help me to make my work more successful.”


Post-Conference Workshops B & CThursday, 14 May 2015

Post-Conference Workshop B: Integrating IT into Healthcare to Create Engagement and Quality

9am – 12pm (30 min break from 10.30am – 11am)

Background:Technology and process are two critical aspects that contribute to great healthcare quality and engagement between physician and patient.

As hospitals in Asia increasingly embrace technologies within their facilities, there are various challenges that are present before, during and after the technology is purchased. There are challenges faced on the change and technology management front; hospitals are finding challenges in creating stakeholder buy-in and technologies procured may or may not integrate fully into the processes.

Learn how to integrate your IT effectively into hospital operations to create value for your patients.

Through this workshop, you will learn how to:• Use technology as a tool to facilitate, accelerate and enhance delivery• Create key stakeholder buy-in through successful lessons learnt by Cleveland• Ensure ROI on the technology investments through value-adding to patients• Generate greater physician-patient engagement

Workshop Leader:Arvind Sivaramakrishnan, CIO, Apollo Hospitals Enterprise, India

Arvind is the CIO of Apollo Hospitals Enterprise and is based out of Chennai, India. He is responsible for the IT strategy and implementation across the Apollo Hospitals group. Arvind has extensive experience in management consulting, architecting, and building solutions for enterprise wide applications.

He has led Apollo Hospitals in achieving the prestigious HIMSS Level 6 Healthcare IT maturity model certification which is a rare maturity level attained in AsiaPacific.

His experience in the domain of health care IT has spanned geographies across the world. Prior to his current assignment, Arvind was with the Healthcare Practice of Computer Sciences Corporation, in Michigan USA.Apart from ICT solutions in the Healthcare domain, Arvind has keen interest in IT solutions that aid Quality and Service excellence in service industries.

He is a certified project management professional from the PMI,USA and SixSigma Black belt from ASQ,USA.

Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your Hospital

1pm – 4pm (30 min break from 2.30pm – 3pm)

Background:The Siloam Hospital Group is a pristine example of how a private international hospital can provide affordable integrated healthcare to its patients and be a commercial business at the same time.

Siloam has implemented initiatives resulting in significant cost control for high end procedures and have created a luxury brand that caters to international patients.

Creating a commercial business as a hospital is not easy, neither is the transition from physician to manager to business leader. This workshop will show you – through case studies and exercises – how to advance the commercial leader in you so that you can develop your hospital into a successful commercial business too.

Through this workshop, you will learn how to:• Strike a balance between clinical demands and commercial demands• Create key stakeholder buy-in and save costs through smart investments• Transit from physician to manager to commercial leader• Uncover the commercial challenges that top hospital leaders face and how to overcome them.

Workshop Leader:Dr. Umapathy Panyala, Managing Director, Omni Healthcare Group, Indonesia

Dr. Umapathy Panyala is the Managing Director of Omni Healthcare Group, Indonesia. Prior to taking up this role, he served 17 years at Apollo and was the Regional CEO for the Apollo Hospitals Group. where he was responsible for strategizing and establishing the network of hospitals across the state of Karnatake and developing markets in the US, Europe and Asia Pacific. Among his myriad of leadership qualities, Dr. Umapathy’s expertise also lies in profit and loss, and profit maximization, cost analysis, reduction and control and quality and continuous improvement.

Site Tour DThursday, 14 May 2015

9am - 12pm (includes transport) Your conference experience will not be complete without a visit to a leading Malaysian hospital. Now we are bringing you an exclusive site tour to the Gleneagles Hospital KL! Be guided through the top-notch infrastructure and experience the way a patient would move through the facility.

Gleneagles Kuala Lumpur is a 301-bed hospital with 13 departments. Established in 1996, it most recently won the IMTJ Medical Travel Award, cementing its position as healthcare leader in Malaysia.

Current expansion plans include a new 10-storey high medical block with integrated laboratory systems, service apartments, a hotel and a 2,000-lot car park.

This site tour will bring you through the hospital and introduce you to some of the cutting-edge technologies that differentiate Gleneagles from its competitors.

Exclusive Visit to Gleneagles Hospital, Kuala LumpurLimited to the first 15 registrants!


If you have a credible offering in one or more of these areas, your buyers want to meet you:

How can you get involved?

Customizable booth

Thought Leadership Domination through Speaking Private Lunch Symposium Sponsor Testimonial

Branded Luncheon Sponsor Cocktail Reception Host Speakers’ Corner Sponsor Coffee Cart Sponsor Documentation Branding Sponsor Hanging Banners & Onsite Advertisements Branded footsteps

Meet the Ministry of Health, Hong Kong Hospital Authority, and key decision makers and key influencers from buying hospitals in Malaysia and across APAC

Share your offering with hospital leaders who will be evaluating solution providers and ensure you are directly influencing discussions to be front of mind when buying decisions are made

Gain one-to-one face time with CEOs, CIOs, COOs, Heads of Departments and Hospital Directors from the best and biggest hospitals in Asia

If you want to exhibit your solution:

If branding is the name of the game for you:

If you are interested in displaying thought leadership at our conference:

Live Demonstration of your solution on stage Live Technical Demonstration from your booth

If you need to showcase your technology because nothing beats a LIVE experience:

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Software Workflow and workforce systems

Admissions and billing systems

Q management systems

Hospital information systems

Location tracking systems

Inventory management

RFIDs for hardcoding of supplies

Cloud solutions

Facilities Design, Development and Retrofitting

AECs

EPCs

Design and construction consulting

Hardware Diagnostic machines

Healthcare accessories

such as communication cords and overhead paging

Plus! System Integrators

Consulting

Consumables

Pharmaceuticals

Pharmaceutical packaging

Publications

3 Reasons to Sponsor:

Call +65 6722 9388 or email [email protected] to see how we can help customize a package to meet your specific requirements!

Sponsorship OpportunitiesPartner with us at Healthcare Week Asia 2015 to meet current and potential customers!


List of Past Attendees

Medical Development Division, Ministry of HealthInstitute for Health Management, Ministry of HealthCheras Rehablitation HospitalColumbia AsiaDamansara Specialist HospitalGleneagles Hospital Kuala LumpurHospital AmpangHospital Kuala LumpurHospital LangkawiHospital Sultanah Nora IsmailHospital Alor GajahHospital AmpangHospital Bahagia Ulu KintaHospital BalingHospital BantingHospital BeaufortHospital Bukit MertajamHospital Changkat MelintangHospital Duchess of Kent, SandakanHospital Enche’ Besar Hajjah KalsomHospital GerikHospital Hulu TerengganuHospital JasinHospital JengkaHospital JerantutHospital KajangHospital Kapit SarawakHospital KemamanHospital KeningauHospital Kepala Batas PenangHospital Kota TinggiHospital Kuala Kangsar

Alice Ho Miu Ling Nethersole HospitalCheshire Home ShatinHong Kong Hospital AuthorityHospital AuthorityHospital Authority, Hong Kong SARNorth District HospitalPrince of Wales HospitalRuttonjee HospitalShatin Hospital, Hospital Authority of Hong KongTai Po HospitalUnited Christian HospitalGleneagles HospitalApollo HospitalsWockhardt HospitalsFortis Healthcare LimitedAgency for Integrated CareAng Mo Kio - Thye Hua Kwan HospitalBright Vision HospitalChangi General HospitalDr Chook Sports and Lifestyle Medical CentreJohns Hopkins Singapore International Medical CenterKhoo Teck Puat HospitalMinistry of HealthNational Cancer Centre Singapore

Hospital Kuala KraiHospital Kuala LipisHospital KulimHospital KunakHospital LabuanHospital Lahad DatuHospital LimbangHospital MelakaHospital Pakar Sultanah FatimahHospital PekanHospital Port DicksonHospital Pulau PinangHospital PutrajayaHospital Queen Elizabeth IIHospital Raja Perempuan Zainab IIHospital Raja Permaisuri Bainun IpohHospital SarikeiHospital Seberang JayaHospital SegamatHospital SelayangHospital SerdangHospital Shah AlamHospital SibuHospital Sri Aman SarawakHospital Sultan Abdul HalimHospital Sultan Haji Ahmad ShahHospital Sultan IsmailHospital Sultanah AminahHospital Sultanah Bahiyah KedahHospital Sultanah Nur ZahirahHospital Sungai BulohHospital TampinHospital Tanah Merah KelantanHospital Tangkak

Hospital TawauHospital Teluk IntanHospital Tengku Ampuan AfzanHospital Tengku Ampuan RahimahHospital Tuanku Ampuan Najihah Kuala PilahHospital Tuanku Fauziah Kangar PerlisHospital Tuanku JaafarHospital Umum SarawakInstitut Jantung Negara - National Heart InstituteInstitute of Respiratory MedicineJohor State Health DepartmentKedah State Health DepartmentKelantan State Health DepartmentKementerian Kesihatan MalaysiaMarkas Angkatan Tentera MalaysiaMarkas Angkatan Tentera MalaysiaMelaka State Health DepartmentNational Blood CentreNational Cancer Institute PutrajayaNational Clinical Research CentreNegeri Sembilan State Health DepartmentPahang State Health DepartmentPantai Hospitals (Ayer Keroh)Perak State Heath DepartmentPerlis State Health DepartmentPrince Court Medical Centre, MalaysiaPulau Pinang State Health DepartmentSelangor State Health DepartmentTerengganu State Health DepartmentTropicana Medical Centre (M) Sdn BhdWilayah Pesekutuan Putrajaya State Health Department

Malaysian Hospitals that have attended:

International Hospitals that have attended:

Ren Ci HospitalRoyal Melbourne HospitalSt Luke’s HospitalTan Tock Seng HospitalUM Specialist CentreAlexandra Health SystemKhoo Teck Puat HospitalChangi General HospitalKangbuk Samsung HospitalSeoul National University Bundang HospitalSiriraj HospitalBumrungrad International HospitalSamitivej HospitalJohns Hopkins Medicine InternationalAustin HospitalBNH HospitalBangkok Adventist HospitalBangkok Chain HospitalBangkok Christian HospitalBangpo General HospitalBhumibol Adulyadej HospitalCentral General HospitalChangi General HospitalChulalongkorn HospitalDubai Health Authority

Health Informatics Society of Australia LtdHong Kong Adventist HospitalIndian Association for Medical InformaticsInstitut Jantung Negara - National Heart InstituteJapan Association of Medical InformaticsMOH HoldingsManipal Health EnterprisesMatilda International HospitalMax Healthcare InstituteMehta HospitalsMinistry of Communications And Information TechnologyNational Institute for Health and WelfareNational Telehealth CenterNational University Hospital SingaporeNational Yang-Ming UniversityNew Zealand Trade And EnterprisePrasat Neurological InstitutePhyathai Hospital GroupQueen Sirikit National Institute of Child Health


10 Reasons to Attend Healthcare Week Asia 2015

View from the top: Dr. Feisul Idzwan Mustapha, Public Health Physician, Non-Communicable Disease Section,Disease Control Division from the Ministry of Health Malaysia will be giving an overview of the healthcare landscape in Malaysia and key insights on Vision 2020. The Hong Kong Hospital Authority will also be speaking about national strategies.

Lean is a key priority for many Asian hospitals. With 6 government hospitals in Malaysia embarking on Lean projects, hear about the progress of Hospital Sultan Ismail’s lean journey and lessons learnt to date from Dr. Khursiah, Head of Quality Unit and Clinical Governance.

9 CIOs and Heads of IT will give briefings on current IT transformation strategies within their hospitals, and their procure-ment plans for remote technologies, RFIDs and more.

15+ CEOs and Hospital Directors will lead discussions on technology, efficiency, design and lean.

Two dedicated streams each day to ensure targeted learning:

Recent case studies will be discussed, including: Apollo Hospital Enterprise’s recent achievement of HIMSS stages 6 and 7 Learning from the First Fully-Digital, Paperless Hospital in Asia: IT for Patient Safety and Engagement at Seoul National University

Bandung Hospital, Korea Enabling Patient Mobility: Case Study from the Philippines’ First eHealth Hospital, St Luke’s Hospital

First time ever! Interactive roundtable sessions gather strategic stakeholders to discuss the design and development of greenfield hospitals, and retrofitting strategies and objectives

Technical site tour to one of the top private hospitals in Malaysia, Gleneagles Kuala Lumpur

Two post-conference workshops led by international experts for in-depth learning: Post-Conference Workshop B: Integrating IT into Your Hospital’s Processes to Create Engagement and Quality by

Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your

Hospital by Benedict Sulaiman, General Manager, Head of ICT Operation and Pipeline, Siloam Hospitals Group, Indonesia

Leading healthcare visionaries speaking from:

Cleveland Clinic, USA Flinders Medical Centre, Australia St Luke’s Hospital, Philippines Changi General Hospital, Singapore

Day 1 Streams:Stream A: Strategies and Technologies to Improve Physician and Patient Engagement

Stream B: Decongesting Hospitals through Clustering, Process Streamlining and Step-Down Care

Day 2 Streams:Stream A: Mobile Technologies to Achieve Golden Healthcare Standards: Case Studies from APAC

Stream B: Technological Advances and Requirements in Malaysia

Bumrungrad International, Thailand National University Hospital, Singapore Omni Healthcare Group, Indonesia Columbia Asia Hospital Group, India

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Leading hospitals from across Asia and the globe are participating at Healthcare Week Asia 2015, including 9 CIO, 10 CEOs, 6 Hospital Directors from:

Cleveland Clinic (USA)National University Hospital (Singapore)Hospital Kuala Lumpur (Malaysia)Changi General Hospital (Singapore)Omni Healthcare Group (Indonesia)KPJ Ampang Puteri Specialist Hospital (Malaysia)

Bumrungrad International (Thailand) Siriraj Hospital (Thailand) St Luke’s Hospital (The Philippines) Pantai Group and Gleneagles Hospital (Malaysia) Siloam Hospital Group (Indonesia) Columbia Asia Group (India) And more!

main conference: 12 - 13 may | prince hotel and residence ... · flinders medical centre, australia...

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