m2148.doc

UNIT A4, 3/F HI-TECH IND. CENTRE, 5-21 PAK TIN PAR STREET, TSUEN WAN, N.T. HONG KONGTEL: (852) 2417 4522 FAX: (852) 2490 9742E-Mail : [email protected] Site: http://www.sinostarltd.com

Sinostar Ltd.

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SINOSTAR LTD. Tel: (852) 2417 4522 Fax: (852) 2490 9742 Email: [email protected] Website: http://www.sinostarltd.com

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September 2009

Catalog Number: M2148

SINOSTAR LTD DVD & CD-ROM Programs

Business CommunicationsCustomer ServiceJob Seeking Skills

Careeer Exploration / DevelopmentCareer CoachingCareer Planning

Goal SettingInduction

Job InterviewsJob Satisfaction

Job Skills FeedbackRetrenchment

Work-life BalanceCareer Education for Youth

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PRICINGPricing in this catalog provides for non-theatrical use with public performance rights.

Shipping charges will be added. Please contact us to secure quotations.

The prices are subject to change without prior notice.

Grade Level: P – Primary I –IntermediateJ – Junior High S/ H – Senior HighC – College/University A - Adult




Business CommunicationBODY LANGUAGE I: BEYOND WORDSWe often use gestures, postures, & eye contact without thinking about them, but these behaviors can communicate more that the words we use. Learn how culture, gender & age can affect nonverbal behavior; the difference between signals & gestures; how gestures impact verbal communication; and the importance of congruence between action and words. Observe the four zones of personal space, the unwritten rules of eye contact, & even nonverbal meaning in selecting a seat at a meeting.24 min DVD – Yr : 2008 - $120

BODY LANGUAGE II: READING PEOPLE Can we read people’s thoughts and feelings by observing them? Yes, if we learn to identify their silent signals. Some of those signals are how people claim space, eye behavior, touch others, and body language. Learn how nationality, culture, & gender can even explain how being late to a meeting is considered impolite in the US, but often accepted practice elsewhere. 24 min DVD – Yr : 2008 - $120

HOW TO WRITE & DELIVER GREAT SPEECHESWhether you’ll be speaking to a large crowd in an auditorium or to a select few in a business meeting or boardroom, you’ll learn the techniques used by exceptional speakers. Techniques that will capture the attention and respect of your audience. You’ll also learn how to overcome the all-too-common feelings of stage fright that might otherwise take the fun out of public speaking. 35 min DVD – Yr : 2006 - $175

THE ART OF LISTENINGA hip new coffee shop provides the setting for two college students to watch and discuss their video class project on the most basic of skills—listening. We spend more time listening than any activity except breathing, yet we listen at only a fraction of our potential. Uses home and workplace situations to teach seven “Laws of Good Listening.” Suggests how and when to take notes, the role of body language in listening, and the need to “listen between the words” for feelings. Explores how people use different “filtering systems” to give the same message completely different meanings. 25 min DVD – Yr : 2007 - $120

MEDIATION: THE ART OF STORY TELLINGFocuses on resolving business disputes through mediation. Looking at the human side of this art form, an expert mediator tells how he uses storytelling to facilitate this process. Learn how business disputes are increasingly being solved through mediation rather than the more-costly lawsuit process.30 min DVD – Yr : 2006 - $90

THE BASICS OF HOW TO PLAN, WRITE AND GIVE A WINNING PRESENTATION Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections—planning, writing and giving a presentation that will help you overcome the “presentation jitters,” and deliver what the audience expects – a great speech! Video plus book 55 Ways to Improve Your Next Speech. 30 min DVD – Yr : 2005 - $150

COMMUNICATION SKILLS: WHAT EVERYONE NEEDS TO KNOW There are just some basics that everyone needs to know and remember when they are communicating. Yet, in our helter-skelter world of work these basics are often forgotten. Learn to write better, use the telephone more effectively, make better use of email, faxes, memos, letters, meetings, and communicate so you are heard and understood. 30 min DVD – Yr : 2005 - $150

NONVERBAL COMMUNICATION IN A GLOBAL MARKETPLACEMost studies have demonstrated that students have little understanding of the importance of nonverbal communication. This deficiency is particularly acute in the international arena. The focus of this program is twofold. First, to introduce the student to the mechanics of nonverbally communicating through gestures, proxemics and other techniques. Second, to expose the student to the vast array of interpretations of similar techniques throughout the global marketplace. 24 min DVD – Yr : 2004 - $135

COMMUNICATION SKILLS THAT BUILD WINNING RELATIONSHIPSShows how our daily communication skills can dramatically enhance our success. Gain a better understanding of both our internal voice and interpersonal communication with others. Become a more focused listener and channel feedback into positive action. 22 min DVD – Yr : 2002 - $150

BETTER MEETING MANAGEMENT FOR BETTER COMMUNICATIONUnderstand when to/or not to hold a meeting, correctly distinguish who should be invited to a meeting; set a clear, urposeful agenda; crystallize the nature of the problems/issues and define objectives; implement “Problem Reformulation” to come up with workable ideas and observe the three basic rules of brainstorming. 22 min DVD – Yr : 2002 - $150



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MANAGING CONFLICT AT WORK: THE ART OF COMMUNICATIONIn today’s fast-paced, high-intensity work place, conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone’s daily lives. Looks at conflict as a normal part of life and shows how to turn it into a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grow and improve. 20 min DVD – Yr : 2000 - $150

BREAKTHROUGH LISTENINGWe are all aware of how often communication breaks down. We naturally think the answer is in speakingmore clearly, but the solution is often in proper listening. Each of us has a habitual way of listening— a way of fitting what we hear into our preconceived notions. Unfortunately, we are captives of our listening process, often unaware that what we hear is not what others are saying. Active listening is really a communication skill that can be developed.20 min DVD – Yr : 2001 - $180

EFFECTIVE BUSINESS PRESENTATIONSIllustrates how to deliver an effective business presentation. Students learn to present and deliver various presentations such as sales reports and business proposals. PowerPoint CD-ROM – Yr : 2004 - $85

BUSINESS REPORTS & NEWSLETTERSClear communication within and outside an organization is an important factor in operating a business. Students will recognize the differences between business reports & newsletters and learn what information should be included in each. To promote clarity of information when reaching an audience, the format for each document is also examined. Additionally, different modes of distribution are discussed to illustrate the effectiveness of various delivery methods. PowerPoint CD-ROM – Yr : 2009 - $75

BUSINESS LETTERS & MEMOSIn today’s business world, mass communication throughout the office can be accomplished through something as simple as sending out a business letter or memo. Describes when to use a letter versus a memo and the purpose of each. Also, illustrates how to format the different documents in order to attain the most effective response. Finally, it analyzes the various ways to distribute a letter. PowerPoint CD-ROM – Yr : 2009 - $75

Telephone Skills

CELL PHONE ETIQUETTECell phones are everywhere. In fact, cell phones, and rude cell-phone users, are so underfoot that they can become a real annoyance. Clearly and concisely lays out the etiquette do’s and don’ts of using a cell phone. Features several tips and tricks on how to use cell phone technology to its best advantage for everyone’s convenience. 7 min DVD – Yr : 2004 - $70MAKE THE CONNECTIONBecause we use the telephone so often and so easily, we

rarely pause to ask whether we’re getting the most from our telephone time. Discover how to establish instant rapport on the phone, stop those endless rounds of phone tag, calm irate callers, win new customers, skillfully handle interruptions, take complete, accurate phone messages, keep calls short, and end them gracefully. 22 min DVD – Yr : 2003 - $160

EVERY CALL COUNTSCombines real-world workplace scenarios with up-todate “how to” narratives. Illustrates key concepts and skills for proper telephone techniques by showing a series of Dos and Don’ts. Students learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. Role-playing examples and behavior-modeling opportunities demonstrate the skills needed to communicate effectively over the phone.20 min DVD – Yr : 2003 - $110

IT’S YOUR CALLComplements the key lessons presented in the “Every Call Counts” video by providing interactive and learning reinforcement activities. Includes 12 interactive scenarios for each of the Dos and Don’ts in the video, plus an interactive glossary of key words and phrases for better phone etiquette.CD-ROM – Yr : 2003 - $120

USE THE TELEPHONE THE RIGHT WAY Learn to provide great service, turning phone calls into relationship builders; de-magnify conflict over the phone through sensitivity; overcome root causes of poor telephone communication; vary timing, tone and word choice to enhance caller comfort and apply voice mail etiquette that’s efficient.24 min DVD – Yr : 2002 - $150

Technology Communications

CYBERETHICSMost people learn traditional standards of behavior and respect for others by the time they are teenagersbut many don’t realize that those rules are just as valid in cyberspace. Helps students take the high road on the information superhighway pointing the way toward an ethically sound Internet presence and lifestyle. Features guidelines for the use of intellectual property and the consequences of illegal downloading, copyright infringement, and plagiarism. Pornography, gaming sites, chat rooms, and online social networks are also discussed, helping viewers steer clear of antisocial and abusive activities, especially cyberbullying.14 min DVD – Yr : 2008 - $100

E-MAIL ETIQUETTEEmail has changed the way we communicate. However, many users don’t understand or fail to practice proper etiquette in their email communications. Special topics include “spamming”, “flaming”, email privacy, and possible dangers when using email. Many examples of both improper and proper email usage. 20 min DVD – Yr : 2000 - $100E-MAIL: A CONTROVERSIALCOMMUNICATIONS TOOL“You’ve Got Mail” is now the commonplace



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communication vehicle in every organization in world. E-Mail is fast, cheap, and can reach the receiver 24-7. While there are enormous benefits to its use, e-mail can also be abused such as personal use at work and spam. Communications consultant, Iris Jacobs, addresses both the advantages and problems with business e-mail, as well as how to energize its maximum effectiveness. 18 min DVD – Yr : 2002 - $160

TELECOMMUNICATION BASICSIllustrates the exchange of information and explains sending and receiving information via telecommunications software by detailing appropriate business ethics and correct etiquette for using telecommunications. PowerPoint CD-ROM – Yr : 2004 - $100

TELEMARKETING BASICSInforms students of the benefits of using telemarketing as a form of promotion. Students will become familiar with the different types of telemarketing along with telemarketing rules and guidelines. The basic steps required in creating an effective telemarketing campaign are also outlined.PowerPoint CD-ROM – Yr : 2009 - $75

Business Etiquette

MANNERS AT WORKThe principles of etiquette – respect and consideration for others – remain the same, but offices and workplace situations have changed. Why does etiquette matter in the world of business? An employee with good manners has a real business advantage. It sets the worker apart from competitors. Good manners are good business, because they make people want to work with you. Etiquette isn’t merely about being “nice,” it’s about being effective in the corporate world. 20 min DVD – Yr : 2006 - $120

DINING ETIQUETTEMost of us know that forks are set to the left of a dinner plate and spoon on the right. However, dining etiquette rules cover numerous other eating formalities. What are the rules for eating a chicken leg? Who sits first? What do you do with chopsticks? Who eats first? Common suggestions and rules to provide a foundation for acting gracefully even in unfamiliar situations.7 min DVD – Yr : 2004 - $80

MINDING YOUR MANNERS! PRACTICAL ETIQUETTE FOR EVERYDAYYou may know which fork to use, but do you know how to make an introduction? What about the dos and don’ts of a business luncheon? Or the proper way to address supervisors? A practical guide for everyday etiquette – from handling a phone call, to assisting a customer, to maintaining a friendship, to dining with new acquaintances. Useful advice to put you at ease in almost any situation. 22 min DVD – Yr : 2004 - $130BUSINESS ETIQUETTECareer-advancement candidates must carefully address many issues regarding business etiquette. Is there a standard of dress that is appropriate for every industry?

How should employees act in the typical everyday situations to make the right impression? Do global business relationships require different etiquette practices? Authorities such as human resources directors, designers, executive search professionals, marketing management leaders, and chief executive officers address various facets of proper business etiquette, and how it can maximize one’s potential for success. 25 min DVD – Yr : 2005 - $160

BUSINESS ETIQUETTEUsing business scenarios, this presentation shows how good manners and proper etiquette set the tone for success in the business world. Discover how positive body language, proper attire, good communication skills and pleasing manners project a professional image. Examines “do’s” and “don’ts” to help you master etiquette during business meetings, at a job interview or other business situations.33 min DVD – Yr : 2001 - $120

DINING ETIQUETTEShow proper manners, conversation, & table setting at restaurants and special occasions. Instructional package includes handouts, review, quiz, and activities.PowerPoint CD-ROM – Yr : 2005 - $60

Customer ServiceSERVICE FOR ALL: CUSTOMER SERVICE IN A DIVERSE WORLD Your customers! Some are elderly. Some have different ethnic backgrounds. Some are foreigners. All deserve the same level of service and respect.Yet, as well-publicized denial-of-service legal settlements have shown, sometimes customers do not receive equal treatment. This program helps you create a culture of inclusiveness by all employees. It makes the point that every customer deserves excellent customer service regardless of age, ethnicity or national origin.11 min DVD – Yr : 2008 - $180

THE ART OF CUSTOMER SERVICEExcellence in customer service boils down to three basic ideas: Give customers the attention they want, the respect they deserve, the time to answer their questions, and then solve their service issues. Uses humorous scenes mixed in with first-person responses to tell viewers what customers really want: Attention, respect, and time. It seems so simple, yet today’s customers often feel that service has gotten worse. Brings the message home to your employees: Customer service really is an ART!10 min DVD – Yr : 2008 - $180



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LISTENING UNDER PRESSURE: THE CUSTOMER SERVICE CHALLENGEThe work environment is full of distractions so that we often don’t truly listen to what our customers say. In three entertaining & informative scenarios, viewers see both the right and wrong way to handle customer service challenges. Students will learn specific listening skills to soothe irate customers, obtain specifics of the complaint, and quickly solve the customer’s problem. Focuses on three listening skills of being “attentive”—the customer is priority #1; “active”—ask questions about the complaint; and “objective”—keep an open mind about the situation.14 min DVD – Yr : 2007 - $170

BMWBMW is known for superior customer service. Goes behind the scenes to see how one of BMW’s newest dealerships prepares its staff to be the best.15 min DVD – Yr : 2005 - $100

7 THINGS NEVER TO SAY TO YOUR CUSTOMERS!Some comments may seem perfectly innocent on the surface, but more often than not, using them only makes matters worse. Learn to avoid these service killers and naturally provide customers with the professional service they deserve that will enhance customer loyalty. 20 min DVD – Yr : 2005 - $170

COMMUNICATING WITH CUSTOMERS: AN ENTRY LEVEL GUIDEOn a first job, students suddenly find themselves “on the other side of the counter” dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Viewers learn how to diffuse an angry customer, the importance of attitude and appearance, and how to deal with customers on the telephone. 20 min DVD – Yr : 2005 - $120

WINNING OVER EVEN THE MOST DIFFICULT CUSTOMERDiscover techniques for dealing with five of the most difficult types of customer situations. You’ll go beyond “service with a smile” when you know how to: Serenely ignore personal insults from angry customers, calm upset customers by showing them you’re their internal champion, and smoothly steer conversations back on track with the “Great-Now” technique. 20 min DVD – Yr : 2004 - $170

E-PLUS: EXCEEDING CUSTOMER EXPECTATIONSCustomer Service is the key element in maintaining customer loyalty. Covers the various aspects of customer service a business should follow. Furthermore, it covers ways to obtain customers and keep them coming back. 30 min DVD – Yr : 2009 - $120

HANDLING COMPLAINTSIntroduces students to customer service, how to handle complaints, good customer service techniques, and the business advantages of good customer service. PowerPoint CD-ROM – Yr : 2009 - $75

THE POWER OF CUSTOMER LOYALTYLoyal customers influence a company’s merchandising and buying decisions, ultimately allowing for the success or failure of a business. Identifies the different kinds of buyers and specifically analyzes loyal customers. Ways to attract and maintain these customers are discussed, along with the business characteristics needed to retain customers. PowerPoint CD-ROM – Yr : 2009 - $75

Job Seeking SkillsResumes/Cover Letters

RESUMES: A HOW-TO GUIDEJeff wants to work in the information technology field. Cindy dreams of being a gourmet chef. These students learn how to write functional, chronological, combination, and newsletter-style resumes using information about their skills and experience that they identify through two exercises: Personal Inventory (to capture the “what”) and Showing Your COLORS (to uncover the “how”). An excellent introduction to resume writing for students with little or no job experience. 22 min DVD – Yr : 2008 - $110

LANDING THE JOB: RESUMES & COVER LETTERSThe cover letter and resume are two powerful tools for job seekers. Your students not only learns HOW to write cover letters and resumes, but they will also learn WHY these papers are so important in the job search process. Get the inside scoop on the DOs and DON’Ts of resumes and cover letters from the folks who know best—the people who read them. 20 min DVD – Yr : 2007 - $130

HOW DO YOU PUT IT ON PAPER? PORTFOLIOS, RESUMES, AND JOB APPLICATIONSWe all need a resume, but which type? Chronological? Skills or Functional? How about a career portfolio? How do you put one together? What information do you include? Are job applications a thing of the past? If they’re not, what’s the best way to fill one out? Learn how to put your skills, abilities, and interests on paper.17 min DVD – Yr : 2005 - $130



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LOG ON FOR SUCCESS: USING INTERNET JOB SITES Students learn how to find great jobs fast by blazing an electronic path to outstanding career opportunities. Covers how to find and effectively search job sites, industry specific sites, individual company sites, how to prepare e-mail resumes and cover letters, how to fill out online questionnaires, and how to save, organize, and keep track of what’s been posted and sent. Clues viewers in to what information not to post like social security numbers. In an information age job market, success begins with a click! 19 min DVD – Yr : 2004 - $90

YOUR RESUME: FIRST, THEY MUST SEE YOU IN WRITINGIn today’s competitive workplace, it’s the best resume that often lands the interview. Helps viewers choose the right action words and phrases to design effective resumes. Includes outlines for the following formats: Chronological, functional and combination. Includes special tips for sending electronic resumes that will get read, not deleted! A segment on cover letters gives specifics on ways to tailor the letter using the right words and phrases so that the employer moves on to your resume. 20 min DVD – Yr : 2003 - $130

EFFECTIVE RESUMES AND JOB APPLICATIONSHigh-interest video provides job applicants with pragmatic advice about selling resumes and job applications. A professional counselor helps an applicant rewrite his resume and cover letter. Shows how some firms use complex application forms as a screening device and how to fill out the forms to create a favorable impression. 30 min DVD – Yr : 2000 - $120

PORTFOLIO DEVELOPMENTEducators have encouraged students to create a resume reflecting their strengths and experiences. Now, portfolios are replacing the standard resume to best display students’ abilities and sample work. Demonstrates the importance of compiling a professional style portfolio. Students are shown ways to build a paper-bound portfolio and how to prepare an electronic portfolio. Designing tips and portfolio “must haves” help students assemble the best representation of themselves for future employers.PowerPoint CD-ROM – Yr : 2004 - $75

COVER LETTERS & RESUMESThe first step in applying for a job is presenting your resume, a daunting task to many students. Shows students that creating a resume and cover letter does not have to be intimidating, while still stressing the importance of these two documents. Proper formatting is also discussed and students will identify the steps needed to create these vital documents. PowerPoint CD-ROM – Yr : 2009 - $95

EVALUATING APPLICATIONS & RESUMESEvery year, millions of people apply for jobs. Gives students specific real-world scenarios to aid in their understanding of the application and hiring process. Additionally, students will better understand what items to place on their resumes so they will be more likely to be hired when applying for a job. PowerPoint CD-ROM – Yr : 2009 - $85

Interviewing

WHO WOULD YOU HIRE? FIRST IMPRESSIONSStudents will learn the importance of making a strong first impression as they watch the manager of a video store interview eight young people for a part-time position. Students will evaluate the applicants, make a hiring decision, and then see who actually did get hired. 25 min DVD – Yr : 2009 - $120

LANDING THE JOB: THE INTERVIEWViewers join our crew as they seek advice and tips on what makes a successful interview from the people who conduct those interviews—employers, head hunters and staffing managers. Learn first hand that landing the interview, and following up afterwards, are just as important as what goes on during the interview.20 min DVD – Yr : 2007 - $130

WHAT’S IN A JOB INTERVIEW? JOB INTERVIEW TIPS AND TECHNIQUESIt all leads up to this—the job interview is the single most important factor in determining whether or not you’ll be hired. Offers practical advice on interview dress and preparation, what to expect, how to answer interview questions, how to ask questions, & salary negotiation. Be armed with the knowledge to succeed in any interview situation. 21 min DVD – Yr : 2005 - $130

COMMON MISTAKES PEOPLE MAKE IN INTERVIEWSWill help you avoid the pitfalls of the interview process, because getting an interview is only the beginning. Before you walk through the door for an interview, you should know what the business is all about, how to stay cool under pressure, and how you feel about working with people of different races and genders. An interview is a serious conversation about business, how you react to stress, and what kind of an employee you will become. An informative and effective program that helps job seekers anticipate what employers are looking for. 27 min DVD – Yr : 2003 - $110



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IT’S NOT WHAT YOU SAY: MASTERING THE INTERVIEW It’s been compared to a first date, but the interview doesn’t have to be an unpleasant experience. In fact, interviewing is a skill that anyone can learn. Viewers see how to answer the toughest queries and also what questions to ask. Learn about the small things that can make the difference such as the handshake, eye contact, posture and appropriate dress. 20 min DVD – Yr : 2003 - $130

INTERVIEW TIPS FROM A RECRUITER: HOW TO WIN THE JOB YOU WANT What must you know to pass the “Interview Test” and get the job, what questions should you be prepared to ask, and what questions should YOU ask in return? Gives real tips from a recruiter on how to prepare for and handle the job interview. Zeroes in on the interview with ways to handle the questions you’re asked, citing examples of how to respond.22 min DVD – Yr : 2001 - $130

Career Exploration / Development

Career Exploration

CAREERS IN HOSPITALITY SERVICE & ADVENTUREDiscover rewarding career opportunities in the hospitality industry. Get the inside scoop about jobs in hotel and restaurant management through engaging interviews. Educational, personal and professional requirements are discussed. Learn why thoughtfulness and goodwill are essential for success in these careers. 18 min DVD – Yr : 2009 - $100

SPOTLIGHT ON CAREERS IN TRAVEL AND HOSPITALITY JetBlue is dedicated to bringing service back to air travel. HK Hotels, infused with charm and Old World service, has been featured in Conde’ Nast Traveler and Travel & Leisure. Eric Brinker tells how he overcame severe dyslexia to become JetBlue’s Director of Customer Experience and Henry Kallan, President of HK Hotels, recalls how he emigrated from the former Czechoslovakia at the age of 21 and got started in the hotel industry as a busboy. 17 min DVD – Yr : 2007 - $110

INTERNET CAREERS: FRONT-END, BACK-END & E-EVERYWHERE This program travels the Web to explore Internet careers in three main areas: The front end, back end, and everywhere in between. A viewable/printable instructor’s guide is available online. 24 min DVD – Yr : 2008 - $110

AD INFINITUM: THE MANY PATHS INTO ADVERTISINGWho goes into advertising? How do you break in? And what does it take to succeed once you get there? This program goes to New York City-based Euro RSCG, one of the world’s largest ad agencies, to find out.60 min DVD – Yr : 2006 - $160

ADVERTISING, PUBLIC RELATIONS, & MARKETING CAREERSADVERTISING: Follows graduating advertising students as they intern at an advertising agency. They show and discuss how every day is constantly changing and different at an agency. They spend time in different departments such as creative, account relations, and media buying.PUBLIC RELATIONS: Follows graduating publicrelations students as they intern at a TV station and a PR agency. They show and discuss the challenges of wearing many hats and doing everything during a special event. What they like best is helping their clients grow and accomplish their objectives.MARKETING: Follows graduating marketing majors as they finish their internships and seek full time positions. The variety of tasks, travel, and meeting new people are what they like best about a career in marketing. (No preview) 60 min (3 DVD) – Yr : 2006 - $180

CAREER CLUSTER: MARKETING, SALES & SERVICES Helps students understand the myriad career opportunities in marketing, sales, & service industries. Topics include job availability, education & travel requirements, and salary ranges. Viewers will see successful professionals discuss their own marketing career choices, how they entered those fields, overcame obstacles, and eventually climbed the ladder of success. Seven different career pathways leading to 35 different job titles are highlighted.25 min DVD – Yr : 2008 - $170

CAREER CLUSTER: HOSPITALITY & TOURISMHelps students understand the myriad career opportunities in hospitality & tourism. Topics include job availability, education & travel requirements, and salary ranges. Viewers will see successful professionals discuss their own hospitality & tourism career choices, how they entered those fields, overcame obstacles, & eventually climbed the ladder of success. Seven different career pathways leading to 35 different job titles are highlighted. 25 min DVD – Yr : 2008 - $170



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SPOTLIGHT ON CAREERS IN ENTREPRENEURSHIPKinko’s has grown to more than 1,500 stores and 23,000 employees worldwide. Pleasant Rowland’s American Girl dolls made her $700 million when she sold her company to Mattel. How did these incredible entrepreneurs do it? Section one profiles Orfalea, who talks about overcoming dyslexia while growing up and his business philosophy, which is based on his freethinking, creative style. In section two, Rowland describes her motivation in creating the American Girls and how her special approach to marketing and distribution has helped make them so popular.20 min DVD – Yr : 2007 - $110

CAREERS TO CONSIDER: THE HOSPITALITY INDUSTRY Hospitality is one of the world’s fastest growing industries, encompassing a wide variety of occupations and career paths. Illustrates the exciting opportunities offered by the industry. Viewers are introduced to three main areas of expertise – hotel management, culinary arts, and tourism –with detailed explanations of important jobs in each. The challenges of working as a hotel general manager, business center supervisor, front desk supervisor, executive chef, food scientist, professional food server, commercial pilot, bed-and-breakfast innkeeper, and cruise ship manager are revealed with the help of expert interviews and high-energy visuals. 23 min DVD – Yr : 2008 - $110

STARTING FRESH: HOW I FOUND A JOB WITH A TROUBLED BACKGROUND Follow Join Trey, a young man with a troubled past, as he tries to make a fresh start. Ready to find a job, Trey takes his audience on an entertaining, educational ride as he records his own video documentary of the job hunting process. Trey’s documentary lets his audience learn the pitfalls and secrets of finding a job, especially with a criminal past. When viewers apply his techniques and lessons to their own personal job search, they should have the same positive outcome as Trey. 20 min DVD – Yr : 2007 - $130

YOUR HIRED: SKILLS YOU NEED TO GET THE JOB YOU WANTWhat does it take to get a job in today’s demanding workplace? Do you have the skills on every employer’s wish list? Identifies the skills all workers need – whether they’re in the office, on the construction site, or working retail. Some skills have to do with the personal qualities of honesty and enthusiasm. People skills are all about teamwork and working well with others. Learn how to develop the skills you need to get the job you want. 20 min DVD – Yr : 2007 - $130

SPOTLIGHT ON CAREERS IN FITNESS AND SPORTSCindy Sites was a ballet dancer & Ray Anderson played football and baseball in college. Section one focuses on Sites’ success as owner of Go Figure Fitness, a small chain of studios where she and her staff teach her Figure Method—a combination of Pilates, yoga, and classical ballet technique. Section two tracks the career of Anderson from Stanford University and Harvard Law School, to sports agent, to Vice President of NFL Operations. 17 min DVD – Yr : 2007 - $110

RESTAURANT ORIENTATIONShot in several popular Philadelphia locations, this DVD shows students what it’s like to work in the restaurant industry. The program is composed of short, quick sound bites by the people who know the business best; waiters, bartenders, chefs, hosts, managers, owners, etc. Comments run the gamut such as salary, hours, employee turnover, important skills sets, rewards and career opportunities. 14 min DVD – Yr : 2006 - $70

WHERE ARE THE JOBS? FINDING JOB LEADS AND OPENINGSCold calling, networking, informational interviewing, friends and relatives, the Internet—there are many ways to find a job. The most effective job search combines several different methods to find job leads and openings. Gain an edge on how to find the right job for you. 17 min DVD – Yr : 2005 - $130

THE ARTS, AUDIO VISUAL TECHNOLOGY & COMMUNICATIONS Looks at opportunities to design, produce, exhibit, perform, write, or publish in a variety of media, including theater, film, textiles, newspaper, radio, and television. Includes interviews with a cable broadcast engineer, newspaper reporter, professional actor, commercial artist, and a TV director/producer.24 min DVD – Yr : 2004 - $110

GREAT CAREERS IN TWO YEARS OR LESSAre you searching for a career that doesn’t require a long-term commitment in college or training? Do you want a career field that will still be “hot” in the next ten years? Provides information you need for a successful career in a field that takes less than two years of study. Examples include entrepreneurship, dental assistant, office administration, and cosmetology.32 min DVD – Yr : 2005 - $130

LAVISH GALA: BEHIND THE SCENES Imagine attending an elegant gala event for 900 people. Behind-the-scenes look at a black-tie gala held at the Hyatt Regency in Dallas. Interviews with professional meeting planners and hotel staff provide valuable insights into producing such an event. Students will obtain a real-world outlook on production skills, procedures, and techniques utilized in catering and other specialized food-related operations. Key players, from the meeting planner to the banquet department, are shown performing their duties.22 min DVD – Yr : 2003 - $140CAREERS IN MARKETING



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Career opportunities in marketing cover the gamut from e-commerce, advertising, product research & management, and sales to nonprofit organizations. Many broad careers with options within those careers are shown. Marketing professionals discuss education and training requirements, skills and talents needed, advancement opportunities, and salary ranges.20 min DVD – Yr : 2001 - $120

CAREERS IN MARKETINGWhat is marketing and what types of opportunities are available in this industry. Suggests educational requirements, experience needed, and salary ranges for various positions. PowerPoint CD-ROM – Yr : 2004 - $60

JOBS, CAREERS, AND EDUCATIONA guide for students to understand the relationships between education and their career choices. Highlights important issues such as mentors, networking, relocation, and how to critique their own lifestyle. Sensitive subjects such as stereotypes and gender biases are discussed. Presentation is very helpful for those students who are wondering how to prepare for life after high school. PowerPoint CD-ROM – Yr : 2006 - $85

CAREERS IN APPAREL & TEXTILESExplores four major areas: clothing services; clothing production and management; textile and clothing design; and merchandising and retailing. PowerPoint CD-ROM – Yr : 2004 - $50

CAREERS IN FASHIONDo you have a flair for fashion? Why not turn the flair into a career? You can work as a model, show coordinator, make-p artist, hair stylist, modeling agency executive or any of the other jobs needed in the fashion industry. PowerPoint CD-ROM – Yr : 2004 - $50

Career Development

GOAL SETTING: DEFINE & ACHIEVE YOUR DREAM LIFE Shannon Miller, the most decorated American gymnast in history, hosts this important video on goal setting. Shannon guides viewers to clearly identify, set goals, and eliminate the obstacles keeping them from achieving their dream life. Follow two young people, Andy and Stephanie, as they take Shannon’s advice and work through each step, achieving their own life success. 20 min DVD – Yr : 2008 - $130

FIRST IMPRESSIONS: ETIQUETTE AND WORK HABITS FOR NEW EMPLOYEES A bad first impression is hard to shake – something Jason, Marita, and Chris are about to find out on their first day at work. Shows students’ common workplace etiquette such as appearance, dress, attitude, and work habits. 22 min DVD – Yr : 2005 - $120

HIRE EDUCATION: 10 WAYS TO GET A GREAT JOB

Whether you’ve just been handed a “pink slip”, are searching for your first job, or are re-entering the workforce, this program provides the help you need. It includes 10 ways to find a great job such as networking, informational interviews, job fairs, Internet classifieds and job applications. Experts and new employees tell how these techniques work and give suggestions to help you find the right job. 20 min DVD – Yr : 2005 - $130

JOB SURVIVAL: KEEPING AND ADVANCING YOUR JOBMost people want to do well on the job and get ahead. But, not everyone has the skills necessary to hang on to their job and move up the career ladder. Provides strategies for job survival including adjusting to the work environment, personal qualities, dressing appropriately, developing people skills, assessing job performance, and using problem solving skills. Includes interviews with employees and employers to illustrate strategies for keeping and advancing in your job. 20 min DVD – Yr : 2005 - $130

HEAD TO TOE: GROOMING & DRESSING FOR THE BEST POSSIBLE YOU! Does the way you look accurately reflect who you are and where you want to go in life? Do you always make your best impression? How good are your choices when it comes to clothing, hair, and makeup? Whether its business casual or warehouse comfortable, improve your appearance with the techniques suggested by our experts. Find out why image is everything and how to use it to your advantage, with the perfect tie, the right jewelry, and the proper shoes.Every successful person knows that looking your best leads to being your best. 22 min DVD – Yr : 2004 - $130

MINDING YOUR MANNERS! PRACTICAL ETIQUETTE FOR EVERYDAYYou may know which fork to use, but do you know how to make an introduction? What about the dos and don’ts of a business luncheon? Or the proper way to address supervisors? A practical guide for everyday etiquette – from handling a phone call, to assisting a customer, to maintaining a friendship, to dining with new acquaintances. Useful advice to put you at ease in almost any situation. 22 min DVD – Yr : 2004 - $130

LOOKING GREAT AT WORK: FROM BUSINESS CASUAL TO HYGIENEExplains traditional white-collar business look and how to knot a tie. Learn to interpret different levels of “business casual” and dress for success. Part II offers practical advice on hygiene, grooming, bathing, & hair care. 18 min DVD – Yr : 2002 - $120



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SKILLS FOR REAL WORLD SURVIVALIllustrates the skills students will need to achieve academic, life, and occupational goals. Explores communication, analytical, personal, interpersonal, organization, and occupational skills. Students will learn to communicate with peers, adapt to new groups, and analyze their own academic and work progress.PowerPoint CD-ROM – Yr : 2006 - $150

Career CoachingLearn about the 5 key attributes and 5 core skills that make anyone more employable and more effective in their work. Essential viewing for job seekers and recruiters.

10 EMPLOYABILITY ATTRIBUTES & SKILLSTraining PointsEMPLOYABILITY ATTRIBUTES1. Personal Presentation2. Positive Work Ethic3. Confidence and self esteem4. Enthusiasm & motivation5. Adapts & Manages pressureEMPLOYABILITY SKILLS6. Communication and teamwork skills7. Problem-solving & Initiative8. Planning and organising9. Technology Savvy10. Learning14 min DVD – Yr : 2007 - AUD$319.00

6 ESSENTIAL STEPS TO GETTING THAT NEW JOBTraining Points 1. Write Outstanding Covering Letters2. Write a tight resume3. Only use Excellent References4. Avoid the 7 classic interview mistakes5. Prepare & Practice Answers to the most common questions6. Write Follow-up Letters23 min DVD – Yr : 2007 - AUD$319.00

CAREER COACHING SKILLSDiscover why growing, developing and nurturing your people is one of the most important management functions.

With Dr Beverly Kaye, USA. Dr Beverly Kaye is the founder and CEO of Career Systems International, the leader in the development and delivery of innovative, action-based, Talent Management solutions, located in Scranton, PA. and has been a leader in the field of Career Development over 30 years. She is the author of the classic "Up is Not the Only Way" and best seller "Love 'Em or Lose 'Em; Getting Good People to Stay" (Berrett-Koehler). She is the president of Career Systems International and Beverly Kaye & Associates and recipient of a National American Society for Training and Development award. Dr. Kaye's ground breaking career development, talent retention, workplace satisfaction and mentoring programs have been implemented by such leading corporations as

American Express, AT&T, Compaq, DaimlerChrysler, Fifth Third Bank, Hartford Life, Macy's, Marriott International, Microsoft, Nortel, Sears, Sprint, Starbucks, and Xerox. 15 min DVD – Yr : 2006 - AUD$319.00

COACHINGAssess when to use coaching to improve performance, confidence and motivation.16 min DVD – Yr : 2006 - AUD$319.00

COACHING TO ENHANCE CONFIDENCETraining Points Identify if a person has a low level of confidence Build someone's confidence using positive

coaching techniques Challenge a person's negative self-perceptions Offer concrete help

13 min DVD – Yr : 2006 - AUD$605.00

EMPLOYER OF CHOICENew Release!!! Find out how to be a respected and award winning employer: Create a culture of pride Promote yourself as an employer of choice Recruit the best people Provide development opportunities Offer flexible work arrangements Be family friendly

11 min DVD – Yr : 2009 - AUD$495.00

HOW TO DEVELOP YOUR PEOPLETraining Points The Four Step Process: Step 1 - Determine training needs Step 2 - Choose a learning strategy Step 3 - Implement strategy Step 4 - Evaluate training development

12 min DVD – Yr : 2009 - AUD$319.00

MENTORINGLearn the essential skills required by both mentors and proteges.18 min DVD – Yr : 2006 - AUD$319.00

MENTORING FOR EXECUTIVESDescribes how executive mentoring should work, its benefits and differences between internal and external programs. With Stephen Schneider, UK. Stephen Schneider founded CPS in 1996, and has been mentor and coach to boardroom directors and senior executives of top organisations. He has worked with the Tavistock Institute and Henley Management College and his corporate background includes senior executive roles in ENSERCH Corporation of Dallas and Higgs & Hill where he was a member of the plc board. As a member of Henley's Associate Faculty, he continues to facilitate groups regularly on their highly acclaimed experiential program, Developing Leaders, and contributes regular articles and interviews on leadership and



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boardroom development to professional journals, the national press and radio. 14 min DVD – Yr : 2006 - AUD$319.00

REDEFINING MENTORINGHear two alternative approaches to mentoring that produce better results than traditional mentoring. With Dr Beverly Kaye, USA. Dr Beverly Kaye is the founder and CEO of Career Systems International, the leader in the development and delivery of innovative, action-based, Talent Management solutions, located in Scranton, PA. and has been a leader in the field of Career Development over 30 years. She is the author of the classic "Up is Not the Only Way" and best seller "Love 'Em or Lose 'Em; Getting Good People to Stay" (Berrett-Koehler). She is the president of Career Systems International and Beverly Kaye & Associates and recipient of a National American Society for Training and Development award. Dr. Kaye's ground breaking career development, talent retention, workplace satisfaction and mentoring programs have been implemented by such leading corporations as American Express, AT&T, Compaq, DaimlerChrysler, Fifth Third Bank, Hartford Life, Macy's, Marriott International, Microsoft, Nortel, Sears, Sprint, Starbucks, and Xerox. 13 min DVD – Yr : 2006 - AUD$319.00

SUCCESSION PLANNINGTraining Points

1. Succession planning at all levels2. The importance of succession planning3. Determining critical roles and people 4. Steps in succession planning 5. Common mistakes 6. Determining if the process is robust 7. CEO succession

12 min DVD – Yr : 2009 - AUD$319.00

Career Planning6 WAYS TO BOOST YOUR CAREER PROSPECTSTraining Points 1. Recognise Signs of Career Burnout2. Play the Game3. Develop Your Self-Confidence 4. Volunteer!5. Become an Expert6. Change for the Right Reasons16 min DVD – Yr : 2007 - AUD$319.00

CAREER PLANNINGA motivating video covering the practical steps for planning career strategies.14 min DVD – Yr : 2006 - AUD$319.00

CAREER SELF-MANAGEMENTFind out how to manage your career from an international expert giving sound advice to keep it moving. With Dr Beverly Kaye, USA. Dr Beverly Kaye is the founder and CEO of Career Systems International, the leader in the development and delivery of innovative, action-based, Talent Management solutions, located in Scranton, PA. and has been a leader in the field of Career Development over 30 years. She is the author of the classic "Up is Not the Only Way" and best seller "Love 'Em or Lose 'Em; Getting Good People to Stay" (Berrett-Koehler). She is the president of Career Systems International and Beverly Kaye & Associates and recipient of a National American Society for Training and Development award. Dr. Kaye's ground breaking career development, talent retention, workplace satisfaction and mentoring programs have been implemented by such leading corporations as American Express, AT&T, Compaq, DaimlerChrysler, Fifth Third Bank, Hartford Life, Macy's, Marriott International, Microsoft, Nortel, Sears, Sprint, Starbucks, and Xerox. 14 min DVD – Yr : 2006 - AUD$319.00

COPING WITH RETRENCHMENTLearn strategies to cope with emotional reactions and to stay motivated.16 min DVD – Yr : 2006 - AUD$319.00


11 min DVD – Yr : 2009 - AUD$495.00


12 min DVD – Yr : 2009 - AUD$319.00

MANAGING CAREER TRANSITIONSProvides advice to help with your next career move. Gain insights to help people leaving organisations and those left behind. With Andrew Banks, Australia. Andrew Banks is one of Australia's most respected business leaders in the global human resources and recruitment industry. In 1985 Andrew founded Morgan & Banks with Geoff Morgan. Together they grew the company to become the dominant recruitment force in Australia and Asia. The company went public in 1995 and sales grew to over $700 million, before it was acquired in 1999 by TMP/Monster.com, a US listed company on the NASDAQ.



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Together with Geoff Morgan, Andrew has authored four books on recruiting. He currently works in their investment company, Morgan & Banks Investments, which has a wide range of interests including property development and operating businesses, as well as being a major shareholder and director of Talent2 International (TWO), a publicly traded company on the ASX, which focuses on Executive Search and Selection, Workforce Management and Human Capital Outsourcing. 15 min DVD – Yr : 2006 - AUD$319.00

REACH FOR THE STARSLearn to be motivated, overcome the criticism of others and strive to reach your highest potential in life.13 min DVD – Yr : 2007 - AUD$99.00

SUCCESSION PLANNINGTraining Points

1. Succession planning at all levels2. The importance of succession planning3. Determining critical roles and people 4. Steps in succession planning 5. Common mistakes 6. Determining if the process is robust 7. CEO succession

12 min DVD – Yr : 2009 - AUD$319.00

THE FUTURE OF WORKExplores how the nature of work is changing and identifies the main forces shaping work in the future. With David Mercer, UK. David Mercer led the Futures Observatory, a major research project by the Open University Business School looking into future developments in society. It developed new research techniques, especially in terms of scenario forecasting, to build a 'futures' database of more than a million elements. This has resulted in publication of several dozen papers, as well as the book 'Future Revolutions' (published by Orion Business) and advice being requested by governments and international agencies. He recently retired. 14 min DVD – Yr : 2006 - AUD$319.00

TURNING IDEAS INTO REALITYLearn a five-step approach for turning ideas into reality, whether it is a new enterprise, service or product improvements. With Eve Ash, Australia. Eve Ash is a psychologist, founder of Seven Dimensions and co-founder of Ash-Quarry Productions. She has produced over 500 films and TV shows on business, education and well being, many of which are distributed in over forty countries, and her programs have won over 140 international awards for creativity and excellence. Eve is an author of two motivational books published by Penguin, and a national winner 'Business Owner' of the Telstra Businesswomen's Awards. She is a sought after public speaker with a reputation for offering practical and motivating advice. 14 min DVD – Yr : 2006 - AUD$319.00UNDERSTANDING KNOWLEDGE WORK

Hear one of the world leaders in this field explain the basics of knowledge management and give clear examples of it in action. With Verna Allee, USA. Verna Allee, M.A., is a pioneer in value networks, knowledge management, and new business models. Through her own global value network she consults with companies like Cisco, Boeing, Scottish Enterprise, Telenor and Hydro Aluminum in Norway, Kimberly-Clark, AgResearch (New Zealand), Mayo Clinic, Environment Canada, The Institute of Public Health Ireland, The Ministry of Defense UK, and The World Conservation Union (IUCN in Geneva). Her "ValueNet Works" methodology is being widely adopted by organizations and purposeful networks around the globe as a foundational methodology for understanding complex adaptive organizations and value creation in the knowledge economy. She is a Fellow of the World Business Academy and advisor to the European Commission and the Ethical Business Television series. She is visiting professor at Greenwich University (London), Hanken Business School (Helsinki), University of Waikato (New Zealand), and CBA Business School in Zagreb (Croatia). Her publications include The Future of Knowledge: Increasing Prosperity through Value Networks (2003) and The Knowledge Evolution (1997), continuing best sellers in knowledge management field. 15 min DVD – Yr : 2006 - AUD$319.00

Goal Setting10 STEPS TO FLAWLESS APPRAISAL INTERVIEWSTraining Points

1. Base appraisal on the job.2. Encourage employee preparation.3. Avoid surprises. 4. Ratings.5. Use of forms.6. Getting started.7. Ask for feedback.8. Meeting structure.9. Tips for giving negative feedback.10. Agree on action plan.

15 min DVD – Yr : 2008 - AUD$319.00

BOYS, GIRLS AND EQUALITYBreak down sexual stereotypes by recognising that girls and boys should have the same opportunities to achieve any goals they set.14 min DVD – Yr : 2007 - AUD$99.00



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GETTING MOTIVATEDAn animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mindset for work and improve your productivity and service attitudes. Find out about the Negative Land of W, the negative mood monster and negative scripts and how they keep you stuck. Learn how to use positive scripts to motivate yourself, achieve goals and be successful.Eve Ash, psychologist, provides a strong rationale for success: if we think positively and convert our negative thinking to positive thinking, then we are more likely to act positively which in turn will lead us to be more successful. But too often our minds get clouded with negative thoughts or scripts that block us from achieving our potential. By learning to turn these around and creating powerful positive scripts we can become much more motivated, happy and successful. 4 x 2 Minute Episodes Episode 1: GETTING UP. Episode 2: GETTING STARTED Episode 3: GETTING CONTROL Episode 4: GETTING POSITIVE

8 min DVD – Yr : 2009 - AUD$495.00


12 min DVD – Yr : 2009 - AUD$319.00

INSPIRATIONAL LEADERSHIPNew Release!!! Discover the behaviours, attitudes and strategies of outstanding leaders: Lead by example Project your passion Drive your decisions Empower your champions Reach your goals Give time and respect to your people

13 min DVD – Yr : 2009 - AUD$495.00

PERSONAL GOAL SETTINGTraining Points 1. Unclear and vague goals2. Unrealistic goals3. Conflicting goals4. Not learning from experience5. Not celebrating goal achievementsTips: Visualise your success - how will it look, feel? Expect setbacks - it will be hard

13 min DVD – Yr : 2006 - AUD$319.00


SETTING THE OVERALL GOALTraining Points Increase productivity by 10% or more by setting

performance goals Understand the three steps in planning

performance Write a job goal that is meaningful and motivating Make performance planning a collaborative effort

11 min DVD – Yr : 2006 - AUD$605.00

SUCCESSFUL THINKING HABITSTraining Points 1. The "Lands of W"2. Uncover your blocks3. Identify your scripts4. Voice the goals5. Effective use of time6. Chutzpah and confidence7. Stamina and persistence8. Do it now!14 min DVD – Yr : 2006 - AUD$319.00

VISION & VALUESNew Release!!! Be inspired to develop a powerful vision and values to motivate others: Present a powerful vision with clear goals Personalize your vision Align people to changing vision Develop meaningful values Demonstrate values with actions Build values into the culture

15 min DVD – Yr : 2009 - AUD$495.00

WINNERSA video program to inspire winning behaviours in everyone. Meet three winners and discover the simple lessons of their success and how to apply them. 1. Goals get you thereOnly 3% of the population sets goals. Goal setting helps you concentrate better, show more confidence, perform better and be happier and more satisfied. To be a winner you need to set goals. 2. Obstacles as opportunitiesWe all face difficulties on the way towards achieving our goals. To be a winner, you need to see obstacles as opportunities. 3. Absolute commitmentWinners show absolute commitment to their goals. So when aiming to be a winner, you have to commit yourself to the cause. Winners work intensively and are focused on results. They are passionate about their goals. They have energy and motivation. Being passionate means being proud of who you are and what you do. It means putting a little of yourself in everything you apply yourself to. It means being bold and doing things a little differently. 15 min DVD – Yr : 2006 - AUD$385.00



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Induction10 ESSENTIAL RECEPTION SKILLSTraining Points 1. Personal presentation2. Display your name3. Clean and organised workspace4. Professional greeting5. Acknowledge multiple visitors6. Respect everybody7. Good communicator8. Willingness to help9. Manage waiting period10. Avoid pet hates14 min DVD – Yr : 2006 - AUD$319.00

10 ESSENTIALS FOR SUCCESSFUL INDUCTIONTraining Points 1. Warm welcome2. Ensuring a productive workplace3. Introductions to key people4. Background to organisation and policies5. Team goals and directions6. Team ground rules7. Job description and pay8. Training and review procedures9. Computers and IT10. Meaningful work at the start15 min DVD – Yr : 2006 - AUD$319.00

AN INTRODUCTION TO BUSINESS ETHICSTraining Points What are Ethics?Why are Business Ethics Important?Where are Business Ethics Relevant?High Level Ethical Issues:Ethical Dilemmas:What is the Right Thing to Do?What if Someone Else is Doing The Wrong Thing?What are Organisations Doing?19 min DVD – Yr : 2007 - AUD$319.00

BASIC TELEPHONE SKILLS SET4 DVD series Yr : 2006 AUD$275.00 each

HANDLING MESSAGESTake messages accurately and professionally. Highlights the importance of taking down a clear message that covers the relevant information. It then moves onto the next step - delivering it promptly. Stage 1: Taking the Message CorrectlyStage 2: Deliver Messages Promptly12 min DVD

MAKING CALLSEffective techniques for giving information and making a follow-up call. This video demonstrates how to make a variety of different types of business calls, courteously and efficiently. It gives effective techniques for: finding out information

giving information making a follow-up making a complaint

The program also highlights some common pitfalls and looks at what happens when preparation isn't adequate. Training Points1. Groundwork2. Preparation3. Professionalism and Courtesy4. Different Types of Calls13 min DVD

PROBLEM SOLVINGTake responsibility, be persistent and solve problems. This video takes a case study approach to two everyday situations. Each requires telephone action and follow-up. Solutions to each problem call for the use of initiative and persistence and highlight the importance of acting promptly. Training Points Problem Solving StrategiesGetting it Right11 min DVD

RECEIVING CALLSAnswer calls and handle enquiries in a positive and professional manner. This video covers the basics of taking calls efficiently - whether those calls come from outside organisations or from other staff within your company. It looks at the vital 'dos' for receiving calls - preparation, a professional attitude and techniques. Training Points PreparationProfessional Attitude11 min DVD

BE CAREFUL WITH EMAILTraining Points Emails may be monitored:Emails are subject to laws:Develop email policies:Policies need agreement:Publicise policies:Email sins:Email professionalism:15 min DVD – Yr : 2006 - AUD$319.00

BUSINESS ETIQUETTELearn how business etiquette can improve your dealings in all aspects of your business.17 min DVD – Yr : 2006 - AUD$319.00



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HOTLINES SERIESHotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.12 DVD series Yr : 2006 AUD$385.00 each

APPRECIATING HUMAN DIFFERENCESTraining Points Speak clearly Avoid jargon and slang Slow down if necessary Use repeats and pauses Personalise service

12 min DVD

BUILDING RELATIONSHIPSTraining Points Be enthusiastic Take personal responsibility Show interest Engage with the customer Use the customer's name

12 min DVD

COMMUNICATING CLEARLYTraining Points Listen carefully to identify needs Question to clarify and check Give information clearly Explain methodically Ensure information is understood

14 min DVD

CONTROLLING CALL TIMETraining Points Be patient Respond and move on Ask questions or offer help Summarise Interrupt politely - use name Stick to rules

15 min DVD

CONVEYING A PROFESSIONAL IMAGETraining Points Speak clearly Avoid jargon and slang Greet warmly Ask permission to hold Respect customers on hold Explain transfers Offer more service

12 min DVD

FOCUSING ON RESULTSTraining Points Achieve targets Get it right first time Be committed to improvement

13 min DVD

HANDLING UPSET CUSTOMERSTraining Points Listen sympathetically Apologise Take responsibility now Outline the plan to help Gain customer agreement

12 min DVD

MANAGING ANGER & ABUSETraining Points Listen positively Reduce anger by apologising Don't take it personally Stay calm Be responsive Outline the plan to help Agree on solution If the customer gets abusive, stick to rules and

give warnings before disconnecting16 min DVD

MEET THE DIAL TONESTraining Points Learning Results Skills Improvement Positive attitude Sharing Feedback

11 min DVD

SATISFYING CUSTOMERSTraining Points Be well informed Add value Follow through

14 min DVD

SOLVING PROBLEMSTraining Points Listen to the problem Express concern or apologise Commit to helping Clarify the details Summarise and confirm Provide a solution ASAP Check satisfaction and offer more

12 min DVD

STAYING POSITIVETraining Points Stay calm Keep motivated Maintain professionalism Contribute to the team

13 min DVD



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Job Interviews10 EMPLOYABILITY ATTRIBUTES & SKILLSTraining Points EMPLOYABILITY ATTRIBUTES1. Personal Presentation2. Positive Work Ethic3. Confidence and self esteem4. Enthusiasm & motivation5. Adapts & Manages pressureEMPLOYABILITY SKILLS6. Communication and teamwork skills7. Problem-solving & Initiative 8. Planning and organising9. Technology Savvy10. Learning14 min DVD - Yr : 2007 - AUD$319.00

6 ESSENTIAL STEPS TO GETTING THAT NEW JOBTraining Points 1. Write Outstanding Covering Letters2. Write a tight resume3. Only use Excellent References4. Avoid the 7 classic interview mistakes5. Prepare & Practice Answers to the most common questions6. Write Follow-up Letters23 min DVD – Yr : 2007 - AUD$319.00

A YOUNG MAN DESPERATE TO IMPRESSMark is desperate to impress on a date, so he gets advice from his friend Sofia - who knows how to make a positive impression at work and achieve success. This program is designed for young people (15 - 25 year olds) who are new to, or recently joining, the workforce in a range of settings where it is necessary for people to be able to make a strong positive impression on others. It will trigger a great discussion about how to be impressive - what works and what doesn't. This program is an ideal discussion starter for anyone trying to be impressive - on the phone or face to face - going for a job interview, customer service, sales, or making a presentation. The activities are designed to help viewers improve themselves.9 min DVD – Yr : 2007 - AUD$385.00

CADETSHIPS - STUDENTS FACE A PANELCam and James are school-leavers who have been successful with their online cadetship applications, but did not expect to walk into such a large interview panel with a minefield of questions. See them struggle through a barrage of scenario questions.20 min DVD – Yr : 2008 - AUD$275.00

CAFÉ INTERVIEWS - MISTAKES & SUCCESSYoung job seekers will smile at the 12 classic mistakes made by Tasha, Kirra and Charlotte. See how they overcome their lack of experience and turn their interview performances into success by showing enthusiasm and initiative.15 min DVD – Yr : 2008 - AUD$275.00

CUSTOMER SERVICE ROLE PLAYSTasha, Dustin, Charlotte and Sally are put to the test when they are each confronted by an unexpected role play scenario as part of their interview. Learn how to do well even in challenging situations, and even if you have never before been to an interview. Sally's coaching session gives excellent advice for first time interviewees.19 min DVD – Yr : 2008 - AUD$275.00

EVENT ASSISTANT INTERVIEWSDustin, Kirra and Charlotte are three young job seekers with virtually no experience. They are interviewed for an event assistant job and have a lot of questions to answer, and that"s not all they will have to do!17 min DVD – Yr : 2008 - AUD$275.00

GOING FOR A JOB INTERVIEWLearn simple strategies for making a strong impression at job interviews.19 min DVD – Yr : 2006 - AUD$319.00

GRADUATE INTERVIEWSMat and Anna perform extremely well in their corporate interviews with a panel of two interviewers. It's a close result but what will determine who succeeds in getting the job?19 min DVD – Yr : 2008 - AUD$275.00

HOW TO MAKE A 5 STAR IMPRESSIONLearn how to make a powerful impression anywhere, any time. Ideal for those in sales or service, trainers, presenters, people going for job interviews, and anyone trying to influence others.12 min DVD – Yr : 2007 - AUD$319.00

JOB INTERVIEWS - NO SURPRISESYoung job seeker with no experience, unemployed or wanting a better job? Find out what to expect like question types, panels, role plays, work tests and even group challenges.12 min DVD – Yr : 2008 - AUD$275.00

MAKING A GOOD IMPRESSIONEquip young people with the manners and presentation skills to ensure they impress prospective employers and others.11 min DVD – Yr : 2007 - AUD$99.00



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OFFICE INTERVIEW - CONFIDENCE & PERSISTENCEBen demonstrates the importance of confidence and persistence. After missing the closing date for an office administration job, Ben calls and convinces the manager to interview him. His persistence pays off and he presents extremely well, demonstrating a range of excellent skills.15 min DVD – Yr : 2008 - AUD$275.00

POSITIVE MINDSET FOR INTERVIEWSLearn some strategies for developing a positive attitude for interviews. Use positive scripts to build confidence and overcome anxiety. See the benefit of coaching and find out how dressing for success and using positive body language will always give you an edge.12 min DVD – Yr : 2008 - AUD$275.00

RECEPTIONIST INTERVIEWSKirra, Charlotte and Rochelle lack experience, but try for the job of receptionist. They get experience in job interviews but none are successful. The employer provides valuable advice about how to improve.14 min DVD – Yr : 2008 - AUD$275.00

SELECTION INTERVIEWINGLearn practical ways to ensure the selection interview accurately assesses skills, knowledge, attitudes and the right 'fit for job'. With Glenda May, Australia. Glenda May is an organisational psychologist and corporate consultant working with many of Australia's top companies and several overseas companies, on their selection interviewing and performance management. She works extensively in the areas of Career Management, Performance Appraisal Schemes, Design and Administration of Assessment Centres, Selection Interviewing and Business Writing. 12 min DVD – Yr : 2006 - AUD$319.00

SHOW ENTHUSIASM & CONFIDENCEThere are lots of ways you can show your enthusiasm and confidence even walking in off the street, or lacking experience. Be proactive, know about the business, show interest, provide examples and remember to ask great questions.8 min DVD – Yr : 2008 - AUD$275.00

SKILLS FOR ANSWERING QUESTIONSJob interviews are based on a wide range of questions. Learn how to give winning responses and create an opportunity to weave in your strengths and sell yourself. Hear some good answers to difficult questions, including behavioural based scenario questions.16 min DVD – Yr : 2008 - AUD$275.00

SUCCESS AT EVERY LEVELThree experienced applicants apply for different jobs in the same company - all being interviewed by one HR manager, and all doing very well. Erin goes for a reception job, Sofia is interviewed for a Property Manager's job and Simon wants the job of Senior Sales Agent. 19 min DVD – Yr : 2008 - AUD$275.00

THE ART OF BEHAVIOURAL INTERVIEWINGResearch shows behavioural interviewing is five times more successful in choosing the right candidate for a job, over more traditional interviewing techniques. Psychologist Peter Quarry explains behavioural interviewing and gives many examples of how to do it in a real situation.This program covers: The difference between traditional and

behavioural interviewing. How to base the interview structure on the job

analysis. How to ask behavioural questions. Follow up questions. Assessing credibility.

19 min DVD – Yr : 2008 - AUD$319.00

THE SCIENCE OF SELECTIONFind out what the latest research tells us about how to recruit and select people. Gain practical ideas about the selection process. With Professor Mike van Oudtshoorn, UK. Mike van Oudtshoorn is an Organisational Psychologist and founder of i-coach academy. Mike's background is in adult learning and development, assessment of potential and performance, and existential counselling. He has a master's degree in counselling, two doctorate qualifications and a breadth of experience with organisation client projects internationally. He was the HR director of the Edgars Group before starting his own consultancy in 1973. Mike has held academic posts at The Californian School of Professional Psychology, The Fielding Institute and Napier Business School. He is currently Chair of the African Centre for Coaching and Learning based at the University of Stellenbosch Business School and holds visiting professorships at Middlesex University and Stellenbosch University. 14 min DVD – Yr : 2006 - AUD$319.00

WINNING FIRST IMPRESSIONSTraining Points

1. Be positive2. Be helpful3. Be professional4. Be organised5. Be special

10 min DVD – Yr : 2007 - AUD$495.00



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Job Satisfaction6 WAYS TO BOOST YOUR CAREER PROSPECTSTraining Points 1. Recognise Signs of Career Burnout2. Play the Game3. Develop Your Self-Confidence4. Volunteer! 5. Become an Expert6. Change for the Right ReasonsCommon Mistakes Not having the right skills Lack of knowledge in another career Unrealistic salary expectations Out of date resumes Lack of self-knowledge Lack of interview skills Lack of technology skills Be financially prepared

16 min DVD – Yr : 2007 - AUD$319.00

9 ESSENTIALS FOR EXIT INTERVIEWSTraining Points

1. Implement an online survey.2. Pool data to identify trends.3. Timing of exit interview. 4. Use an independent person 5. Ensure honest and open communication.6. Use good questions.7. Accept constructive comments.8. Pass on feedback to managers. 9. Develop improvement strategies.

15 min DVD – Yr : 2008 - AUD$319.00

BALANCING WORK & PRIVATE LIFEDiscover helpful strategies and ideas to regain and maintain your balance.17 min DVD – Yr : 2006 - AUD$319.00

BEST PRACTICE WORKPLACE CHECKLISTTraining Points 1. Provide clear expectations2. Ensure quality environment, resources & equipment3. Find right people & pay4. Give opportunity to use skills5. Ensure supportive working relationships6. Have pride & commitment7. Have their say8. Get feedback & recognition9. Have fun10. Encourage learning & development15 min DVD – Yr : 2007 - AUD$319.00

EMPLOYER OF CHOICENew Release!!! Find out how to be a respected and award winning employer: Create a culture of pride Promote yourself as an employer of choice Recruit the best people Provide development opportunities Offer flexible work arrangements

Be family friendly11 min DVD – Yr : 2009 - AUD$495.00

ENERGY & ENTHUSIASMGain an edge by developing high levels of energy and enthusiasm.18 min DVD – Yr : 2006 - AUD$319.00

GETTING MOTIVATEDAn animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mindset for work and improve your productivity and service attitudes. Find out about the Negative Land of W, the negative mood monster and negative scripts and how they keep you stuck. Learn how to use positive scripts to motivate yourself, achieve goals and be successful.Eve Ash, psychologist, provides a strong rationale for success: if we think positively and convert our negative thinking to positive thinking, then we are more likely to act positively which in turn will lead us to be more successful. But too often our minds get clouded with negative thoughts or scripts that block us from achieving our potential. By learning to turn these around and creating powerful positive scripts we can become much more motivated, happy and successful.4 x 2 Minute Episodes Episode 1: GETTING UP. Episode 2: GETTING STARTED Episode 3: GETTING CONTROL Episode 4: GETTING POSITIVE

8 min DVD – Yr : 2009 - AUD$495.00

KANGAROOEveryone wants to know how to be happy at work... Motivational session-starter on happiness at work and caring for others. Dooley, the kangaroo, has lost his hop. You might say he is 'unhoppy'! Valmay, the koala and a local motivational specialist, teaches him the key to happiness. Dooley learns that if you care for your customers, support your team colleagues and show concern for your employees, you will feel healthier, live longer and feel happier at work! Kangaroo is a fully animated video, perfect as a session starter, motivational video or useful as a tool in customer service training, team building and leadership development. 7 min DVD – Yr : 2006 - AUD$385.00

MOTIVATING FUN WORKPLACENew Release!!! Find out why some people love coming to work and doing their best: Energize with breakfast Create a fun caring culture Make the workplace desirable Use light, colour and design Encourage staff creativity Make work spaces comfortable Provide relaxing zones for time out Offer team building activities Meet, celebrate and socialize



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11 min DVD – Yr : 2009 - AUD$495.00

PASSION FOR SERVICE EXCELLENCENew Release!!! See the difference when people want to provide exceptional service: Be passionate about your work Make a positive first impression Happy voice | Positive greeting Fast response | Professional image Build friendly relationships Know your product Understand needs and deliver solutions Turn complaints into commendations

12 min DVD – Yr : 2009 - AUD$495.00

PERSONALITY CLASHAnne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes. Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues. Their relationship is spinning out of control. Anne takes the lead and sets up an open discussion where they give each other feedback, discuss their differences and come to a resolution for an effective working relationship. Part 1 - Communication BreakdownPart 2 - Feedback and Resolution - 20 Key Learning Points are provided in an alternate version. 14 min DVD – Yr : 2009 - AUD$495.00

THE COOPERATIVE WORKPLACEFeatures discussion of a case study of one of the fastest growing, successful agencies in the UK. With David Abraham, UK. David Abraham is UKTV Chief Executive and was Chief Operating Officer at St. Luke's Communications, the world's first and only employee-owned ad agency. Educated Oxford University, he co-founded St.Luke's 1995. David has advised the UK Government on public communication programs. He attended Harvard Business School Summer Program in 1997. David joins UKTV from Discovery Networks USA, where as EVP and General Manager TLC and Discovery Home he is responsible for overseeing all content investment strategy and execution. 15 min DVD – Yr : 2006 - AUD$319.00

WELLBEING & BALANCENew Release!!! Healthy people with work-life balance will be happier and more productive: Feel the benefits of exercise Offer health initiatives and activities Encourage staff to be active Be proactive about safety Implement policies for work-life balance

11 min DVD – Yr : 2009 - AUD$495.00

Job Skills Feedback360 DEGREE FEEDBACK

Learn how 360 degree feedback works and how you can improve with feedback from others.16 min DVD – Yr : 2006 - AUD$319.00

FEEDBACK SOLUTIONS SERIESFeedback Solutions is a complete training package designed to motivate people and provide them with the skills to give and receive feedback, improve morale, develop performance, build empowered teams and deliver quality service. This comprehensive video-based training package sets the scene for creating a "feedback culture" in your organisation - one in which giving and receiving feedback becomes part of normal day-to-day business. 4 DVD series Yr : 2006 AUD$605.00 each

GIVING FEEDBACK - ADVANCED SKILLSTraining Points Recognise the four most difficult situations faced

when giving feedback Respond when someone is not motivated to listen

to feedback Structure feedback if someone is uncommitted to

action Position feedback if the person gets angry,

shocked or upset Give feedback if someone disagrees with you

22 min DVD

GIVING FEEDBACK - BASIC SKILLSTraining Points Take responsibility to provide constructive

feedback to others Structure your feedback so it is specific, balanced

and timely Recognise and overcome your barriers to

providing feedback15 min DVD

RECEIVING FEEDBACK - ADVANCED SKILLSTraining Points Solicit both positive and negative feedback Respond if someone criticises you in public Seek more details when someone gives you vague

feedback Reposition someone's long-winded feedback and

get precise details React positively if someone makes an aggressive

personal attack14 min DVD

RECEIVING FEEDBACK - BASIC SKILLSTraining Points Welcome feedback and actively seek it out Request and receive more detailed feedback from

others Use feedback to improve your job performance Be open to change and accept that anyone may have a

good idea about how to improve job performance15 min DVD

GIVING FEEDBACK CD ROMTraining Points The most important thing to learn about giving

feedback



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What if the person is unmotivated to listen? A formula for what to say What if the person is uncommitted to changing? Who should give feedback? What if the person reacts emotionally? What if the person disagrees with my feedback? Do I give positive or negative feedback? When should I give feedback?

CD-ROM – Yr : 2006 - AUD$605.00

LEARNING FROM 360 DEGREE FEEDBACKExplains common reactions people have to receiving feedback, how to build strengths and identify areas to improve. With Dr Scott Wimer, USA. Dr Scott Wimer Ph.D is a Career Coach at UCLA Anderson School of Management. He specializes in 360 degree feedback, executive and management coaching, conflict management, organisational diagnosis and resolution of complex problems. His clients include professional services, biotechnology, utilities, health care, advertising and government. Scott has consulted to Amgen, City of Pomona, City of Anaheim, CitySearch, Community Health Councils, Directors Guild of America, Hughes Aircraft, The Lemelson Foundation, Loyola Marymount University, Medical Center of North Hollywood, Metropolitan Water District of Southern CA, Saatchi & Saatchi, Surprin, Mayersohn & Edelstone, Towers Perrin, TRW, and the U.S. Navy. Scott also teaches classes at Loyola Marymount University, UCLA, and other institutions. 14 min DVD – Yr : 2006 - AUD$319.00

RECOGNITION & FEEDBACKNew Release!!! Motivate people, develop skills and improve work performance: Give immediate recognition and feedback Guide with goals Conduct regular performance appraisals Be constructive with feedback Be creative with recognition Implement feedback tools

360° feedback Climate surveys Mystery shopping Exit interviews

13 min DVD – Yr : 2009 - AUD$495.00

Retrenchment6 WAYS TO BOOST YOUR CAREER PROSPECTSTraining Points 1. Recognise Signs of Career Burnout2. Play the Game3. Develop Your Self-Confidence4. Volunteer!5. Become an Expert6. Change for the Right ReasonsCommon Mistakes Not having the right skills Lack of knowledge in another career Unrealistic salary expectations Out of date resumes Lack of self-knowledge Lack of interview skills Lack of technology skills Be financially prepared

16 min DVD – Yr : 2007 - AUD$319.00

9 ESSENTIALS FOR EXIT INTERVIEWSTraining Points

1. Implement an online survey.2. Pool data to identify trends.3. Timing of exit interview. 4. Use an independent person 5. Ensure honest and open communication.6. Use good questions.7. Accept constructive comments.8. Pass on feedback to managers. 9. Develop improvement strategies.

15 min DVD – Yr : 2008 - AUD$319.00

CHANGE WITHOUT ANXIETYTraining Points Control your anxiety about change by putting it

into perspective Positively take control of the situation Focus your energies on trying to influence on

what you can control Tolerate uncertainty Find a "tolerance mentor" and be open to change

12 min DVD – Yr : 2006 - AUD$605.00

COPING WITH CHANGEDiscover strategies and ideas to successfully cope with change.15 min DVD – Yr : 2006 - AUD$319.00

COPING WITH RETRENCHMENTLearn strategies to cope with emotional reactions and to stay motivated.16 min DVD – Yr : 2006 - AUD$319.00

DEVELOPING RESILIENCEExplains why developing resilience helps in dealing with stress, maintaining good relationships and productivity. With Esther M Orioli, USA. Esther M Orioli co founded Q-Metrics, with Robert K. Cooper, Ph.D., and specialize in systems design, organisational mapping and behaviour change technology.



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She developed the 'EQ Map', 'Resiliency Map' and the 'StressMap' which received the National Health Information Award. Esther is consultant, author, and a recognized authority in leadership development, emotional intelligence, resiliency and stress. She is founder of Essi Systems, specializing in transforming workplace stress into optimal performance. Through Q-Metrics, a firm dedicated to managing and developing human intelligences at work, Orioli and her research team continues to explore this exciting field. Orioli has been working with Dr. Michael Ray of Stanford University to develop the first CQ MapTM to measure creativity in business. 13 min DVD – Yr : 2006 - AUD$319.00

GIVING BAD NEWSTraining Points

1. Get to the point2. Deal with reactions3. Focus on positives

12 min DVD – Yr : 2007 - AUD$495.00

STAYING HAPPY & POSITIVE THROUGHOUT LIFETraining Points Are You Happy?Changing Happiness Levels:Being Grateful:Attention Change:Altruism:18 min DVD – Yr : 2007 - AUD$319.00

Work-life Balance15 WAYS TO HANDLE TODAY'S STRESSTraining Points 1. Control only what you can control 2. Talk with others3. Reduce caffeine & stimulants4. Learn relaxation techniques5. Do something calming & quiet6. Keep things in perspective7. Don't dwell on things8. Regular exercise9. Use lists 10. Set priorities11. Forgive others12. Manage your finances13. Develop communication skills14. Use visualisation15. Laugh!15 min DVD – Yr : 2007 - AUD$319.00

6 WAYS TO MANAGE OVERLOADTraining Points 1. Physical Environment 2. Desk & Work Habits 3. Time Management 4. Looking After Your Body 5. Manage Emails 6. Break the 24/7 Addiction 19 min DVD – Yr : 2007 - AUD$319.00BALANCING WORK & PRIVATE LIFE

Discover helpful strategies and ideas to regain and maintain your balance.17 min DVD – Yr : 2006 - AUD$319.00

CONTROLLING CREDIT CARD DEBTTraining Points

1. Winners and losers2. Paying credit cards during interest free period3. The real cost of credit4. Resolving credit card debt5. The advantages of debit cards vs. credit cards6. Credit cards as an addiction7. Three rules to manage your money

13 min DVD – Yr : 2009 - AUD$319.00

CORPORATE EATING FOR HEALTHMaximise health and wellbeing through correct eating. Learn to make some simple changes. With Dr Sandi Vinson-Bromberger, Australia. Dr Sandi Vinson Bromberger is Medical Director of the Como Diagnostic Clinic. She specializes in weight management, nutritional medicine and women's health. Dr Vinson Bromberger developed a complete food management, exercise, lifestyle and vitamin program achieving remarkable results for men and women of all ages. Sandi is one of Australia's leading practitioners in Bio-Identical Hormone Replacement Therapy, Vitamin & Anti-Oxidant therapy and preventative medicine through encouraging lifestyle changes especially the incorporation of exercise into the daily routine. 13 min DVD – Yr : 2006 - AUD$319.00

DELEGATING & PRIOITISINGLearn techniques for setting priorities and delegating effectively.18 min DVD – Yr : 2006 - AUD$319.00


11 min DVD – Yr : 2009 - AUD$495.00

GETTING FIT FOR BUSINESSA medically qualified expert shares specific advice on how to make lasting changes. With Dr Sandi Vinson-Bromberger, Australia. Dr Sandi Vinson Bromberger is Medical Director of the Como Diagnostic Clinic. She specializes in weight management, nutritional medicine and women's health. Dr Vinson Bromberger developed a complete food management, exercise, lifestyle and vitamin program achieving remarkable results for men and women of all ages. Sandi is one of Australia's leading practitioners in Bio-Identical Hormone Replacement Therapy, Vitamin & Anti-Oxidant therapy and preventative medicine through



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encouraging lifestyle changes especially the incorporation of exercise into the daily routine. 13 min DVD – Yr : 2006 - AUD$319.00

HOW TO SURVIVE EMAIL OVERLOADTraining Points Eve has developed a powerful formula for managing emails based on the mnemonic: CADDY.

1. C -Calendarize 2. A -Ask 3. D -Delete 4. D -Do 5. Y -Year it.

19 min DVD – Yr : 2008 - AUD$319.00

MANAGING PERSONAL FINANCESTraining Points

1. Attitude to money2. Knowing credit card interest rate3. The importance of doing a budget4. The need to save5. The trap of spending beyond means6. Good debt vs. bad debt7. Short term needs vs. long term needs8. Always ask questions of friends and financial

advisors12 min DVD – Yr : 2009 - AUD$319.00

OVERCOMING STRESSDescribes four steps to 'inner quality management' to achieve better balance, improved health and clearer thinking. With Bruce Cryer, USA. Bruce Cryer, President, HeartMath, a leading-edge consulting, coaching and training company that specializes in research-based, case-study programs that create breakthrough health and performance results. Bruce is co-author of From Chaos to Coherence: Advancing Emotional and Organizational Intelligence through Inner Quality Management with HeartMath CEO Doc Childre. He has edited more than 20 books on human performance, stress reduction and education. Bruce is on the faculty of the Stanford Executive Program, has lectured at the Stanford Sloan Program, University of California at Berkeley Haas Business School, the Santa Clara University Leavey School of Business, the Wharton Club of Northern California, and the Nanyang Polytechnic University School of Business Management in Singapore. His clients include Motorola, Hewlett-Packard, CIBC (Canadian Imperial Bank of Commerce), Royal Dutch Shell, LifeScan (a Johnson & Johnson company) and Cathay Pacific Airways. He has also trained trainers who are now delivering HeartMath programs for Fortune 500 companies, the US military, and public and private sector organizations in Canada, Europe and Asia. 13 min DVD – Yr : 2006 - AUD$319.00

STAYING HAPPY & POSITIVE THROUGHOUT LIFETraining Points Are You Happy?Changing Happiness Levels:Being Grateful:Attention Change:Altruism:18 min DVD – Yr : 2007 - AUD$319.00

STRESS MANAGEMENTMinimise stress and become more calm in stressful situations. 14 min DVD – Yr : 2006 - AUD$319.00

THE CORPORATE STRETCHStress relief for office staff and call centres. This program emphasises the importance of stretching, breathing correctly and having water while at work. It is easy to follow along - with stretch exercises that can be done individually or in a group.17 min DVD – Yr : 2006 - AUD$275.00

TIME MANAGEMENTDiscover ways to solve time management problems and manage your time effectively.12 min DVD – Yr : 2006 - AUD$319.00

WELLBEING & BALANCENew Release!!! Healthy people with work-life balance will be happier and more productive: Feel the benefits of exercise Offer health initiatives and activities Encourage staff to be active Be proactive about safety Implement policies for work-life balance

11 min DVD – Yr : 2009 - AUD$495.00

Career Education for Youth

A YOUNG MAN DESPERATE TO IMPRESSMark is desperate to impress on a date, so he gets advice from his friend Sofia - who knows how to make a positive impression at work and achieve success. This program is designed for young people (15 - 25 year olds) who are new to, or recently joining, the workforce in a range of settings where it is necessary for people to be able to make a strong positive impression on others. It will trigger a great discussion about how to be impressive - what works and what doesn't. This program is an ideal discussion starter for anyone trying to be impressive - on the phone or face to face - going for a job interview, customer service, sales, or making a presentation. The activities are designed to help viewers improve themselves. 9 min DVD – Yr : 2007 - AUD$385.00

BOYS, GIRLS AND EQUALITY



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Break down sexual stereotypes by recognising that girls and boys should have the same opportunities to achieve any goals they set.14 min DVD – Yr : 2007 - AUD$99.00

CADETSHIPS - STUDENTS FACE A PANELCam and James are school-leavers who have been successful with their online cadetship applications, but did not expect to walk into such a large interview panel with a minefield of questions. See them struggle through a barrage of scenario questions.20 min DVD – Yr : 2008 - AUD$275.00

CAFÉ INTERVIEWS - MISTAKES & SUCCESSYoung job seekers will smile at the 12 classic mistakes made by Tasha, Kirra and Charlotte. See how they overcome their lack of experience and turn their interview performances into success by showing enthusiasm and initiative.15 min DVD – Yr : 2008 - AUD$275.00

CONTROLLING CREDIT CARD DEBTTraining Points

1. Winners and losers2. Paying credit cards during interest free period3. The real cost of credit4. Resolving credit card debt5. The advantages of debit cards vs. credit cards6. Credit cards as an addiction7. Three rules to manage your money

13 min DVD – Yr : 2009 - AUD$319.00

CUSTOMER SERVICE ROLE PLAYSTasha, Dustin, Charlotte and Sally are put to the test when they are each confronted by an unexpected role play scenario as part of their interview. Learn how to do well even in challenging situations, and even if you have never before been to an interview. Sally's coaching session gives excellent advice for first time interviewees.19 min DVD – Yr : 2008 - AUD$275.00

EVENT ASSISTANT INTERVIEWSDustin, Kirra and Charlotte are three young job seekers with virtually no experience. They are interviewed for an event assistant job and have a lot of questions to answer, and that"s not all they will have to do!17 min DVD – Yr : 2008 - AUD$275.00

GETTING MOTIVATEDAn animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mindset for work and improve your productivity and service attitudes. Find out about the Negative Land of W, the negative mood monster and negative scripts and how they keep you stuck. Learn how to use positive scripts to motivate yourself, achieve goals and be successful.Eve Ash, psychologist, provides a strong rationale for success: if we think positively and convert our negative thinking to positive thinking, then we are more likely to act positively which in turn will lead us to be more successful.

But too often our minds get clouded with negative thoughts or scripts that block us from achieving our potential. By learning to turn these around and creating powerful positive scripts we can become much more motivated, happy and successful. 4 x 2 Minute Episodes Episode 1: GETTING UP. Episode 2: GETTING STARTED Episode 3: GETTING CONTROL Episode 4: GETTING POSITIVE

8 min DVD – Yr : 2009 - AUD$495.00

GRADUATE INTERVIEWSMat and Anna perform extremely well in their corporate interviews with a panel of two interviewers. It's a close result but what will determine who succeeds in getting the job?19 min DVD – Yr : 2008 - AUD$275.00

JOB INTERVIEWS - NO SURPRISESYoung job seeker with no experience, unemployed or wanting a better job? Find out what to expect like question types, panels, role plays, work tests and even group challenges.12 min DVD – Yr : 2008 - AUD$275.00

MAKING A GOOD IMPRESSIONEquip young people with the manners and presentation skills to ensure they impress prospective employers and others.11 min DVD – Yr : 2007 - AUD$99.00

MANAGING PERSONAL FINANCESTraining Points

1. Attitude to money2. Knowing credit card interest rate3. The importance of doing a budget4. The need to save5. The trap of spending beyond means6. Good debt vs. bad debt7. Short term needs vs. long term needs8. Always ask questions of friends and financial

advisors12 min DVD – Yr : 2009 - AUD$319.00

OFFICE INTERVIEW - CONFIDENCE & PERSISTENCEBen demonstrates the importance of confidence and persistence. After missing the closing date for an office administration job, Ben calls and convinces the manager to interview him. His persistence pays off and he presents extremely well, demonstrating a range of excellent skills.15 min DVD – Yr : 2008 - AUD$275.00



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POSITIVE MINDSET FOR INTERVIEWSLearn some strategies for developing a positive attitude for interviews. Use positive scripts to build confidence and overcome anxiety. See the benefit of coaching and find out how dressing for success and using positive body language will always give you an edge.12 min DVD – Yr : 2008 - AUD$275.00


RECEPTIONIST INTERVIEWSKirra, Charlotte and Rochelle lack experience, but try for the job of receptionist. They get experience in job interviews but none are successful. The employer provides valuable advice about how to improve.14 min DVD – Yr : 2008 - AUD$275.00

SHOW ENTHUSIASM & CONFIDENCEThere are lots of ways you can show your enthusiasm and confidence even walking in off the street, or lacking experience. Be proactive, know about the business, show interest, provide examples and remember to ask great questions.8 min DVD – Yr : 2008 - AUD$275.00

SKILLS FOR ANSWERING QUESTIONSJob interviews are based on a wide range of questions. Learn how to give winning responses and create an opportunity to weave in your strengths and sell yourself. Hear some good answers to difficult questions, including behavioural based scenario questions.16 min DVD – Yr : 2008 - AUD$275.00

SUCCESS AT EVERY LEVELThree experienced applicants apply for different jobs in the same company - all being interviewed by one HR manager, and all doing very well. Erin goes for a reception job, Sofia is interviewed for a Property Manager's job and Simon wants the job of Senior Sales Agent. 19 min DVD – Yr : 2008 - AUD$275.00



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Index6 ESSENTIAL STEPS TO GETTING THAT NEW JOB P. 116 ESSENTIAL STEPS TO GETTING THAT NEW JOB P. 176 WAYS TO BOOST YOUR CAREER PROSPECTS P. 126 WAYS TO BOOST YOUR CAREER PROSPECTS P. 196 WAYS TO BOOST YOUR CAREER PROSPECTS P. 216 WAYS TO MANAGE OVERLOAD P. 227 THINGS NEVER TO SAY TO YOUR CUSTOMERS! P. 69 ESSENTIALS FOR EXIT INTERVIEWS P. 199 ESSENTIALS FOR EXIT INTERVIEWS P. 2110 EMPLOYABILITY ATTRIBUTES & SKILLS P. 1110 EMPLOYABILITY ATTRIBUTES & SKILLS P. 1710 ESSENTIAL RECEPTION SKILLS P. 1510 ESSENTIALS FOR SUCCESSFUL INDUCTION P. 1510 STEPS TO FLAWLESS APPRAISAL INTERVIEWS P. 1315 WAYS TO HANDLE TODAY'S STRESS P. 22360 DEGREE FEEDBACK P. 20A YOUNG MAN DESPERATE TO IMPRESS P. 17A YOUNG MAN DESPERATE TO IMPRESS P. 23AD INFINITUM: THE MANY PATHS INTO ADVERTISING P. 8ADVERTISING, PUBLIC RELATIONS, & MARKETING CAREERSADVERTISINGPUBLIC RELATIONSMARKETING

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AN INTRODUCTION TO BUSINESS ETHICS P. 15BALANCING WORK & PRIVATE LIFE P. 19BALANCING WORK & PRIVATE LIFE P. 22BASIC TELEPHONE SKILLS SETHANDLING MESSAGESMAKING CALLSPROBLEM SOLVINGRECEIVING CALLS

P. 15

BE CAREFUL WITH EMAIL P. 15BEST PRACTICE WORKPLACE CHECKLIST P. 19BETTER MEETING MANAGEMENT FOR BETTER COMMUNICATION P. 3BMW P. 6BODY LANGUAGE I: BEYOND WORDS P. 3BODY LANGUAGE II: READING PEOPLE P. 3BOYS, GIRLS AND EQUALITY P. 13BOYS, GIRLS AND EQUALITY P. 24BREAKTHROUGH LISTENING P. 4BUSINESS ETIQUETTE P. 5BUSINESS ETIQUETTE P. 5BUSINESS ETIQUETTE P. 15BUSINESS LETTERS & MEMOS P. 4BUSINESS REPORTS & NEWSLETTERS P. 4CADETSHIPS - STUDENTS FACE A PANEL P. 17CADETSHIPS - STUDENTS FACE A PANEL P. 24CAFÉ INTERVIEWS - MISTAKES & SUCCESS P. 17CAFÉ INTERVIEWS - MISTAKES & SUCCESS P. 24CAREER CLUSTER: HOSPITALITY & TOURISM P. 8CAREER CLUSTER: MARKETING, SALES & SERVICES P. 8CAREER COACHING SKILLS P. 11CAREER PLANNING P. 12CAREER SELF-MANAGEMENT P. 12CAREERS IN APPAREL & TEXTILES P. 10CAREERS IN FASHION P. 10CAREERS IN HOSPITALITY SERVICE & ADVENTURE P. 8CAREERS IN MARKETING CD-ROM P. 10CAREERS IN MARKETING DVD P. 10



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CAREERS TO CONSIDER: THE HOSPITALITY INDUSTRY P. 9CELL PHONE ETIQUETTE P. 4CHANGE WITHOUT ANXIETY P. 21COACHING P. 11COACHING TO ENHANCE CONFIDENCE P. 11COMMON MISTAKES PEOPLE MAKE IN INTERVIEWS P. 7COMMUNICATING WITH CUSTOMERS: AN ENTRY LEVEL GUIDE P. 6COMMUNICATION SKILLS THAT BUILD WINNING RELATIONSHIPS P. 3COMMUNICATION SKILLS: WHAT EVERYONE NEEDS TO KNOW P. 3CONTROLLING CREDIT CARD DEBT P. 22CONTROLLING CREDIT CARD DEBT P. 24COPING WITH CHANGE P. 21COPING WITH RETRENCHMENT P. 12COPING WITH RETRENCHMENT P. 21CORPORATE EATING FOR HEALTH P. 22COVER LETTERS & RESUMES P. 7CUSTOMER SERVICE ROLE PLAYS P. 17CUSTOMER SERVICE ROLE PLAYS P. 24CYBERETHICS P. 4DELEGATING & PRIOITISING P. 22DEVELOPING RESILIENCE P. 21DINING ETIQUETTE P. 5DINING ETIQUETTE P. 5EFFECTIVE BUSINESS PRESENTATIONS P. 4EFFECTIVE RESUMES AND JOB APPLICATIONS P. 7E-MAIL ETIQUETTE P. 4E-MAIL: A CONTROVERSIAL COMMUNICATIONS TOOL P. 5EMPLOYER OF CHOICE P. 11EMPLOYER OF CHOICE P. 12EMPLOYER OF CHOICE P. 19EMPLOYER OF CHOICE P. 22ENERGY & ENTHUSIASM P. 19E-PLUS: EXCEEDING CUSTOMER EXPECTATIONS P. 6EVALUATING APPLICATIONS & RESUMES P. 7EVENT ASSISTANT INTERVIEWS P. 17EVENT ASSISTANT INTERVIEWS P. 24EVERY CALL COUNTS P. 4FEEDBACK SOLUTIONS SERIESGIVING FEEDBACK - ADVANCED SKILLSGIVING FEEDBACK - BASIC SKILLSRECEIVING FEEDBACK - ADVANCED SKILLSRECEIVING FEEDBACK - BASIC SKILLS

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FIRST IMPRESSIONS: ETIQUETTE AND WORK HABITS FOR NEW EMPLOYEES P. 10GETTING FIT FOR BUSINESS P. 22GETTING MOTIVATED P. 14GETTING MOTIVATED P. 19GETTING MOTIVATED P. 24GIVING BAD NEWS P. 22GIVING FEEDBACK CD ROM P. 21GOAL SETTING: DEFINE & ACHIEVE YOUR DREAM LIFE P. 10GOING FOR A JOB INTERVIEW P. 17GRADUATE INTERVIEWS P. 17GRADUATE INTERVIEWS P. 24GREAT CAREERS IN TWO YEARS OR LESS P. 9HANDLING COMPLAINTS P. 6HEAD TO TOE: GROOMING & DRESSING FOR THE BEST POSSIBLE YOU! P. 10HIRE EDUCATION: 10 WAYS TO GET A GREAT JOB P. 10



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HOTLINES SERIESAPPRECIATING HUMAN DIFFERENCESBUILDING RELATIONSHIPSCOMMUNICATING CLEARLYCONTROLLING CALL TIMECONVEYING A PROFESSIONAL IMAGEFOCUSING ON RESULTSHANDLING UPSET CUSTOMERSMANAGING ANGER & ABUSEMEET THE DIAL TONESSATISFYING CUSTOMERSSOLVING PROBLEMSSTAYING POSITIVE

P. 16

HOW DO YOU PUT IT ON PAPER? PORTFOLIOS, RESUMES, AND JOB APPLICATIONS P. 6HOW TO DEVELOP YOUR PEOPLE P. 11HOW TO DEVELOP YOUR PEOPLE P. 12HOW TO DEVELOP YOUR PEOPLE P. 14HOW TO MAKE A 5 STAR IMPRESSION P. 17HOW TO SURVIVE EMAIL OVERLOAD P. 23HOW TO WRITE & DELIVER GREAT SPEECHES P. 3INSPIRATIONAL LEADERSHIP P. 14INTERNET CAREERS: FRONT-END, BACK-END & E-EVERYWHERE P. 8INTERVIEW TIPS FROM A RECRUITER: HOW TO WIN THE JOB YOU WANT P. 8IT’S NOT WHAT YOU SAY: MASTERING THE INTERVIEW P. 8IT’S YOUR CALL P. 4JOB INTERVIEWS - NO SURPRISES P. 17JOB INTERVIEWS - NO SURPRISES P. 24JOB SURVIVAL: KEEPING AND ADVANCING YOUR JOB P. 10JOBS, CAREERS, AND EDUCATION P. 10KANGAROO P. 19LANDING THE JOB: RESUMES & COVER LETTERS P. 6LANDING THE JOB: THE INTERVIEW P. 7LAVISH GALA: BEHIND THE SCENES P. 9LEARNING FROM 360 DEGREE FEEDBACK P. 21LISTENING UNDER PRESSURE: THE CUSTOMER SERVICE CHALLENGE P. 6LOG ON FOR SUCCESS: USING INTERNET JOB SITES P. 7LOOKING GREAT AT WORK: FROM BUSINESS CASUAL TO HYGIENE P. 10MAKE THE CONNECTION P. 4MAKING A GOOD IMPRESSION P. 17MAKING A GOOD IMPRESSION P. 24MANAGING CAREER TRANSITIONS P. 12MANAGING CONFLICT AT WORK: THE ART OF COMMUNICATION P. 4MANAGING PERSONAL FINANCES P. 23MANAGING PERSONAL FINANCES P. 24MANNERS AT WORK P. 5MEDIATION: THE ART OF STORY TELLING P. 3MENTORING P. 11MENTORING FOR EXECUTIVES P. 11MINDING YOUR MANNERS! PRACTICAL ETIQUETTE FOR EVERYDAY P. 5MINDING YOUR MANNERS! PRACTICAL ETIQUETTE FOR EVERYDAY P. 10MOTIVATING FUN WORKPLACE P. 19NONVERBAL COMMUNICATION IN A GLOBAL MARKETPLACE P. 3OFFICE INTERVIEW - CONFIDENCE & PERSISTENCE P. 18OFFICE INTERVIEW - CONFIDENCE & PERSISTENCE P. 24OVERCOMING STRESS P. 23PASSION FOR SERVICE EXCELLENCE P. 20PERSONAL GOAL SETTING P. 14PERSONALITY CLASH P. 20PORTFOLIO DEVELOPMENT P. 7POSITIVE MINDSET FOR INTERVIEWS P. 18POSITIVE MINDSET FOR INTERVIEWS P. 25



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REACH FOR THE STARS P. 13REACH FOR THE STARS P. 14REACH FOR THE STARS P. 25RECEPTIONIST INTERVIEWS P. 18RECEPTIONIST INTERVIEWS P. 25RECOGNITION & FEEDBACK P. 21REDEFINING MENTORING P. 12RESTAURANT ORIENTATION P. 9RESUMES: A HOW-TO GUIDE P. 6SELECTION INTERVIEWING P. 18SERVICE FOR ALL: CUSTOMER SERVICE IN A DIVERSE WORLD P. 5SETTING THE OVERALL GOAL P. 14SHOW ENTHUSIASM & CONFIDENCE P. 18SHOW ENTHUSIASM & CONFIDENCE P. 25SKILLS FOR ANSWERING QUESTIONS P. 18SKILLS FOR ANSWERING QUESTIONS P. 25SKILLS FOR REAL WORLD SURVIVAL P. 11SPOTLIGHT ON CAREERS IN ENTREPRENEURSHIP P. 9SPOTLIGHT ON CAREERS IN FITNESS AND SPORTS P. 9SPOTLIGHT ON CAREERS IN TRAVEL AND HOSPITALITY P. 8STARTING FRESH: HOW I FOUND A JOB WITH A TROUBLED BACKGROUND P. 9STAYING HAPPY & POSITIVE THROUGHOUT LIFE P. 22STAYING HAPPY & POSITIVE THROUGHOUT LIFE P. 23STRESS MANAGEMENT P. 23SUCCESS AT EVERY LEVEL P. 18SUCCESS AT EVERY LEVEL P. 25SUCCESSFUL THINKING HABITS P. 14SUCCESSION PLANNING P. 12SUCCESSION PLANNING P. 13TELECOMMUNICATION BASICS P. 5TELEMARKETING BASICS P. 5THE ART OF BEHAVIOURAL INTERVIEWING P. 18THE ART OF CUSTOMER SERVICE P. 5THE ART OF LISTENING P. 3THE ARTS, AUDIO VISUAL TECHNOLOGY & COMMUNICATIONS P. 9THE BASICS OF HOW TO PLAN, WRITE AND GIVE A WINNING PRESENTATION P. 3THE COOPERATIVE WORKPLACE P. 20THE CORPORATE STRETCH P. 23THE FUTURE OF WORK P. 13THE POWER OF CUSTOMER LOYALTY P. 6THE SCIENCE OF SELECTION P. 18TIME MANAGEMENT P. 23TURNING IDEAS INTO REALITY P. 13UNDERSTANDING KNOWLEDGE WORK P. 13USE THE TELEPHONE THE RIGHT WAY P. 4VISION & VALUES P. 14WELLBEING & BALANCE P. 20WELLBEING & BALANCE P. 23WHAT’S IN A JOB INTERVIEW? JOB INTERVIEW TIPS AND TECHNIQUES P. 7WHERE ARE THE JOBS? FINDING JOB LEADS AND OPENINGS P. 9WHO WOULD YOU HIRE? FIRST IMPRESSIONS P. 7WINNERS P. 14WINNING FIRST IMPRESSIONS P. 18WINNING OVER EVEN THE MOST DIFFICULT CUSTOMER P. 6YOUR HIRED: SKILLS YOU NEED TO GET THE JOB YOU WANT P. 9YOUR RESUME: FIRST, THEY MUST SEE YOU IN WRITING P. 7



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