london streets...the way ahead garrett emmerson chief operating officer: london streets
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London Streets...The Way Ahead
Garrett EmmersonChief Operating Officer: London Streets
Delivering the Mayor’s Transport Strategy
Definingmeasurable outcomes for
London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
Measuring Smoothing Traffic Flow
Journey Time Reliability:
The new draft MTS identifies the need for such a measure,and defines it as:
‘The Percentage of nominal 30 minute average length journeys completed within 5 minutes of this time’
Measuring Smoothing Traffic Flow
Assuming an ‘allowable’ daily variation in journey time of up to 5 minutes (i.e. trips completed within 5 minutes of the mean journey time are assumed to be on time). ie: if the network (or an individual route) can be managed more reliably such that 9 out of 10 journeys are completed within this time, we can consider it to be 90% reliable.
Average Journey Time and ‘Allowable’ Variation from the Mean
6 Key elements:
• Maximising the efficient and reliable of the operation of the road network
• Minimising the impact of planned interventions on the road network with the potential to disruption traffic flows
• Minimising disruption from unplanned events (accidents, emergencies etc) in ‘real time’ as they occur and returning the network quickly and efficiently to its planned steady state operation as soon as possible.
• Achieving modal shift away from car based traffic movements towards more sustainable modes to reduce traffic growth pressures on the network
• Where feasible, and where there is an overall congestion reduction and local economic benefit, developing the road network
• Maintaining road network assets in a good state of repair
Managing the Road Network Chapter
Measuring Smoothing Traffic Flow
Average Journey Time and ‘Allowable’ Variation from the Mean
80%82%84%86%88%90%92%94%96%98%
100%
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Percentage of jounreys on major roads in London completed within an allowable excess of 5 mins for a 30 min journey
Period 1
Period 2
Period 3
Period 4
Period 5
Measuring Smoothing Traffic Flow
TLRN and the MTS London-wide corridors
Measuring Smoothing Traffic Flow
TLRN Journey Time Reliability Performance 2009/10 (7 – 10am peak Period)
% Journey Time Reliability
P1 P2 P3 P4 P5
Area Wide Reliability (two way average)
London Wide (all roads) 89.6 90.5 90.4 90.4 92.7
Central London 85.1 85.8 85.5 85.3 88.9
Inbound Radial Corridors
A2 Corridor 86.1 84.3 85.9 84.8 89.1
A21 Corridor 88.4 84.0 90.8 92.4 96.8
A23 Corridor 84.3 86.8 86.9 87.1 91.1
A24 Corridor 86.5 85.2 87.9 93.7 96.5
A3 Corridor 85.2 87.7 89.7 91.6 92.4
A316 Corridor 80.2 85.3 81.8 85.9 89.5
A4 Corridor 83.1 86.2 86.8 89.1 97.8
A40 Corridor 79.5 82.9 81.1 82.3 81.5
A41 Corridor 81.4 84.4 81.1 88.0 92.9
A10 Corridor 83.8 89.5 90.2 89.6 90.2
A12 Corridor 89.5 88.5 88.1 83.9 89.9
A13 Corridor 89.2 86.5 87.0 85.4 85.1
Orbital Corridor
A406 Corridor (clockwise) 91.3 93.7 90.9 91.8 94.9
A406 Corridor (anti-clockwise) 85.1 89.6 87.4 86.7 88.5
A205 Corridor (clockwise) 83.8 77.7 86.1 85.5 89.4
A205 Corridor (anti-clockwise) 86.6 86.1 88.5 88.4 94.3
Measuring Smoothing Traffic Flow
TLRN Journey Time Reliability Performance 2009/10 (7 – 10am peak Period)
% Journey Time Reliability
P1 P2 P3 P4 P5
Area Wide Reliability (two way average)
London Wide (all roads) 89.6 90.5 90.4 90.4 92.7
Central London 85.1 85.8 85.5 85.3 88.9
Inbound Radial Corridors
A2 Corridor 86.1 84.3 85.9 84.8 89.1
A21 Corridor 88.4 84.0 90.8 92.4 96.8
A23 Corridor 84.3 86.8 86.9 87.1 91.1
A24 Corridor 86.5 85.2 87.9 93.7 96.5
A3 Corridor 85.2 87.7 89.7 91.6 92.4
A316 Corridor 80.2 85.3 81.8 85.9 89.5
A4 Corridor 83.1 86.2 86.8 89.1 97.8
A40 Corridor 79.5 82.9 81.1 82.3 81.5
A41 Corridor 81.4 84.4 81.1 88.0 92.9
A10 Corridor 83.8 89.5 90.2 89.6 90.2
A12 Corridor 89.5 88.5 88.1 83.9 89.9
A13 Corridor 89.2 86.5 87.0 85.4 85.1
Orbital Corridor
A406 Corridor (clockwise) 91.3 93.7 90.9 91.8 94.9
A406 Corridor (anti-clockwise) 85.1 89.6 87.4 86.7 88.5
A205 Corridor (clockwise) 83.8 77.7 86.1 85.5 89.4
A205 Corridor (anti-clockwise) 86.6 86.1 88.5 88.4 94.3
Measuring Smoothing Traffic Flow
TLRN Journey Time Reliability Performance 2009/10 (7 – 10am peak Period)
% Journey Time Reliability
P1 P2 P3 P4 P5
Area Wide Reliability (two way average)
London Wide (all roads) 89.6 90.5 90.4 90.4 92.7
Central London 85.1 85.8 85.5 85.3 88.9
Inbound Radial Corridors
A2 Corridor 86.1 84.3 85.9 84.8 89.1
A21 Corridor 88.4 84.0 90.8 92.4 96.8
A23 Corridor 84.3 86.8 86.9 87.1 91.1
A24 Corridor 86.5 85.2 87.9 93.7 96.5
A3 Corridor 85.2 87.7 89.7 91.6 92.4
A316 Corridor 80.2 85.3 81.8 85.9 89.5
A4 Corridor 83.1 86.2 86.8 89.1 97.8
A40 Corridor 79.5 82.9 81.1 82.3 81.5
A41 Corridor 81.4 84.4 81.1 88.0 92.9
A10 Corridor 83.8 89.5 90.2 89.6 90.2
A12 Corridor 89.5 88.5 88.1 83.9 89.9
A13 Corridor 89.2 86.5 87.0 85.4 85.1
Orbital Corridor
A406 Corridor (clockwise) 91.3 93.7 90.9 91.8 94.9
A406 Corridor (anti-clockwise) 85.1 89.6 87.4 86.7 88.5
A205 Corridor (clockwise) 83.8 77.7 86.1 85.5 89.4
A205 Corridor (anti-clockwise) 86.6 86.1 88.5 88.4 94.3
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
Customer FocusCustomer FocusChange in ethos from:
A “technically based service” delivered within customer and/or community
constraints
Customer FocusCustomer FocusChange in ethos from:
A “technically based service” delivered within customer and/or community
constraintsTo:
A “community or customer based” service delivered within technical, legal,
professional and financial constraints
A “Customer ledCustomer led” Approach
The“Community”
as aCustomer
IndividualCustomer
Contact
Organisational StrategyDevelopment & Delivery
Legal, Financial
and Technical
Constraints
Local and National
Political Steers
Customer Focussed Actions
Stakeholder/organisational
customers
A “Customer ledCustomer led” Approach
Market Researchand Public
Consultation
IndividualCustomer
Contact
Organisational StrategyDevelopment & Delivery
Legal, Financial
and Technical
Constraints
Local and National
Political Steers
Customer Focussed Actions
Stakeholder/organisational
customers
A “Customer ledCustomer led” Approach
Market Researchand Public
Consultation
IndividualCustomer
Contact
Organisational StrategyDevelopment & Delivery
Legal, Financial
and Technical
Constraints
Local and National
Political Steers
Customer Focussed Actions
StrategicPartnerships
A “Customer ledCustomer led” Approach
Market Researchand Public
Consultation
CustomerServicesFeedback
Organisational StrategyDevelopment & Delivery
Legal, Financial
and Technical
Constraints
Local and National
Political Steers
Customer Focussed Actions
StrategicPartnerships
• Reliability and ‘Smoothing Traffic Flow’
• Managing Demand
• Capacity and Resilience
• Safety
• State of Good Repair
• Better Streetscapes
• Environmental Outcomes
• Customer Outcomes
• Efficiency
Key Outcomes for London Streets
29
Service Performance AnalysisService Performance Analysis
Technical Performance
Cu
sto
me
r S
atis
fact
ion
X Congestion management
X Winter maintenance
X Road safetyX Street lighting
X Highway maintenance
X Bridges
X Traffic signals
30
Service Performance AnalysisService Performance Analysis
Spending
Pe
rfo
rma
nc
e
X Congestion management
X Winter maintenance
X Road safetyX Street lighting
X Highway maintenance
X Bridges
X Traffic signals
31
Service Performance AnalysisService Performance Analysis
Spending
X Congestion management
X Winter maintenance
X Road safetyX Street lighting
X Highway maintenance
X Bridges
X Traffic signals
WORRYWORRY!!
Pe
rfo
rma
nc
e
32
Service Performance AnalysisService Performance Analysis
Spending
X Congestion management
X Winter maintenance
X Road safetyX Street lighting
X Highway maintenance
X Bridges
X Traffic signals
WORRYWORRY!!
CELEBRATE
CELEBRATE
Pe
rfo
rma
nc
e
33
Service Performance AnalysisService Performance Analysis
Spending
X Congestion management
X Winter maintenance
X Road safetyX Street lighting
X Highway maintenance
X Bridges
X Traffic signals
WORRYWORRY!!
CELEBRATE!
CELEBRATE!
INVEST?
INVEST?Pe
rfo
rma
nc
e
34
Service Performance AnalysisService Performance Analysis
Spending
X Congestion management
X Winter maintenance
X Road safetyX Street lighting
X Highway maintenance
X Bridges
X Traffic signals
WORRYWORRY!!
CELEBRATE!
CELEBRATE!
INVEST?
INVEST?
SEEKSEEKEFFICIENCY
EFFICIENCY
IMPROVEMENTS?
IMPROVEMENTS?
Pe
rfo
rma
nc
e
In conclusion...
Areas for development:
- Putting in place the organisational structures to deliver this
- Improving the performance management framework to integrate strategy with delivery)
- Use this to maximise value for money in all we do through continuously benchmarking both performance and costs