liverpool hubspot user group - march 2017

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Page 1: Liverpool HubSpot User Group - March 2017

Wednesday 22nd March 2017

Page 2: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Who are we?

www.weareinstinctive.co @instinctive_hq

Page 3: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Who are we?Stewart Bennett

Digital Marketing Executive

@stewart_bennett

Chris Roche

Growth Marketing Manager

@CR_instinctive

Page 4: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Follow us…Follow us on Twitter @LiverpoolHUG

Check yourself in using #LiverpoolHUG

Join our LinkedIn Group

bit.ly/huggroup

Page 5: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

What is a H.U.G?

A HubSpot User Group is a meet-up bringing together:

• HubSpot customers

• Non HubSpot customers

• Inbound Marketers

Page 6: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

What is a H.U.G?Over 100 H.U.G Meet-ups around the globe

Page 7: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 8: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Agenda…• 6:00-6:05: Introduction

• 6:05 - 6:25 - Brendon Macdonald

• 6:25 - 6:45 - Mark Russell

• 6:45 - 7:00 - Break

• 7:00-7:20 - Robbie McFarlane

• 7:20 - 8:00 - Wrap up and more networking

Page 9: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

How & What to Consider for a Successful Inbound Campaign

Page 10: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Inbound Marketing Strategy

3 Step Process

Discovery Roadmap Funnels1 2 3

Page 11: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Discovery

Page 12: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

roi.yelloveedub.co.uk

Benchmarks

Page 13: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

hubspot.com/roi

Smart Goals

Page 14: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Reporting

Page 15: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Roadmap

Page 16: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Content your prospects love

Smart Content = Content + Context

Page 17: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Context + Content

Page 18: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Persona Creation

Research:! Interviews! Surveys! Online

Page 19: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Persona Creation

Answers:1. Triggers/Change Drivers2. What are their common

questions at each stage

Research:! Interviews! Surveys! Online

Page 20: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Funnel

Page 21: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Blog Post

Blog Post

Blog Post

Blog Post

Offer

Email 1 Email 2 Email 3 Email 4 Email 5

Offer

Email 1 Email 2 Email 3 Email 4 Email 5

Offer

Traditional Campaign...a ton of assets to create every time…

Contacts need to follow the exact flow you predict...

Page 22: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Takeaway:Build a static funnel and focus on driving traffic into that funnel.

Page 23: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Why?You don’t need to build Consideration and Decision Stage Offers and lead nurturing for every campaign.

Takeaway:Build a static funnel and focus on driving traffic into that funnel.

Page 24: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Blog Post

Blog Post

Blog Post

Blog Post

Offer

Inbound Funnel:

Persona AFunnel

Persona BFunnel

Persona CFunnel

Blog Post

Blog Post

Blog Post

Blog Post

Blog Post

Blog Post

Blog Post

Blog Post

Q1

Best Describes Me

Page 25: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Persona A

What Lives Inside?Awareness Stage Lead NurturingConsideration Stage Blog PostsConsideration Stage Content OffersConsideration Stage Lead NurturingDecision Stage Content OffersDecision Stage Lead NurturingDecision Stage Web PagesSales Team Sequences

Page 26: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Lowest hanging fruit:Identify the profitable personas and start building at the bottom of the funnel.

Page 27: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Offer 1

Persona AFunnel

Persona BFunnel

Persona CFunnel

Best Describes Me Offer 2

Best Describes Me

Offer 3

Best Describes Me Offer 4

Best Describes Me

Offer 5

Best Describes Me Content offers can change, but the

forms stay the same.

Inbound Funnel:

Page 28: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Awareness Stage List (Lead Score 1-15)

Consideration Stage List (LS 15-25)

Decision Stage (LS 25-35)

5 5 7 9 11 13

24 21 18 16

28 32

Backburner List (LS 1-15)

Backburner List (LS 15-25)

13

17

Awareness Stage Form

Backburner (LS 25-35)

26

Sales Qualified

Page 29: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Thank You: Questions? @yellobren

[email protected]

Page 30: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

A Tactical Approach to Attracting Strangers on Social Media

HubSpot User Group x bmicro Mark Russell@bmicro_co@mrrussell1

Page 31: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

1.Unsure about where to start with social media and how to use it as a marketing channel

Page 32: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

2. Wondering how to find the right people on social media and how to talk to them?

Page 33: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

3. Ever struggled with sharing content and choosing which social media channel to use?

Page 34: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 35: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Persona x Purpose

Page 36: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

you will need:Business Model & User Centred Model Canvas

Page 37: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 38: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 39: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Influencers

Page 40: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

you will need:

HARO/Source Bottle

Followerwonk/Klout

Twitter Lists/FB Groups/Sub-Reddits

Page 41: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

help reporters out and give them stories that they can use & you can share on social media

Page 42: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

micro influencers

&

macro influencers

Page 43: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Personal network

Current customer's & client's

Bloggers, journalists, editors, academics, researchers

Page 44: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Professional network

Decision makers

People of influence

Page 45: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 46: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 47: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Content x Creating

Page 48: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

you will need:KeywordsContent Bank

Page 49: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 50: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Content Bank (Your Own Stuff)

Page 51: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

make tweets & posts from your website and content + store images and videos in Google Drive

Page 52: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

write blogs about your industry, events you attend, new things you learn + how you learn

Page 53: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

schedule posts to go out every day for the next month

Page 54: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Content x Curating

Page 55: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

you will need:KeywordsGoogle Alerts/Feedly

Page 56: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Curating Content (Other People’s Stuff)

Page 57: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

use your keywords for Google Alerts and Feedly + take this content and share it on social media

Page 58: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

add your own point of view that relates to what you are sharing

Page 59: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

• @mention author• add them to a list• build a relationship• create thought leadership

Page 60: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

rinse and repeat the basics - schedule content bank and share curated content

Page 61: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Engagement x Organic

Page 62: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

you will need:Buzzsumo (Paid)Automated SoftwareAdvanced Search

Page 63: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

view the most popular content by keywords and who shared them online

Page 64: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

automatically like social media posts by keyword/hashtag

Page 65: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

builds up following and gives you people to speak to (set by geographical location)

Page 66: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

follow people (manually or automatically) based off keywords and hashtags

Page 67: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

follow the followers of accounts that are relevant to you and follow people who use your keywords

Page 68: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Engagement x Paid

Page 69: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

you will need:Facebook Ads

Page 70: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

• remarketing• promoted posts• custom audiences• look-a-like audiences

Page 71: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

target people based on the behaviours they have taken on your website

Page 72: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Page 73: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Thank you

@bmicro_co@mrrussell1@social_meetupwww.bmicro.co

Page 74: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Break…

Be back in 15 minutes

Page 75: Liverpool HubSpot User Group - March 2017

Turn your website into a converting machine

@LiverpoolHUG #LiverpoolHUG

Page 76: Liverpool HubSpot User Group - March 2017

of marketers say generating traffic and leads is their top challenge.

65%

@LiverpoolHUG #LiverpoolHUG

Page 77: Liverpool HubSpot User Group - March 2017

Every visitor is an opportunity@LiverpoolHUG #LiverpoolHUG

Page 78: Liverpool HubSpot User Group - March 2017

15,000 Visitors

3 Customers

150 Leads

1%

2%

£9000

=

@LiverpoolHUG #LiverpoolHUG

Page 79: Liverpool HubSpot User Group - March 2017

15,000 Visitors

6 Customers

300 Leads2%

£18000

=

2%

@LiverpoolHUG #LiverpoolHUG

Page 80: Liverpool HubSpot User Group - March 2017

1. Create valuable, relevant content

@LiverpoolHUG #LiverpoolHUG

Page 81: Liverpool HubSpot User Group - March 2017

“ There is no conversion strategy without a content strategy, no content strategy without a clear buyer persona definition and a mapped out buyer’s journey.

@LiverpoolHUG #LiverpoolHUG

Page 82: Liverpool HubSpot User Group - March 2017

of B2B marketers say they don’t have a documented content

marketing strategy.

68%

@LiverpoolHUG #LiverpoolHUG

Page 83: Liverpool HubSpot User Group - March 2017

The more VALUE you give, the more you’ll get back.

@LiverpoolHUG #LiverpoolHUG

Page 84: Liverpool HubSpot User Group - March 2017

Current performance Visitor to Lead % Lead to Customer % Actual MQLs & SQLs

2. Benchmark & Set Goals

Set SMART goals: “By the end of June, we aim

to increase the overall visitor to lead conversion rate by 20%, going from 100 to 120 leads a month”

@LiverpoolHUG #LiverpoolHUG

Page 85: Liverpool HubSpot User Group - March 2017

3. Build Conversion Paths

@LiverpoolHUG #LiverpoolHUG

Page 86: Liverpool HubSpot User Group - March 2017

CTA Landing page Form Thank you

page

@LiverpoolHUG #LiverpoolHUG

Page 87: Liverpool HubSpot User Group - March 2017

CONTEXT TO PERSONALISETips: Smart CTAs

@LiverpoolHUG #LiverpoolHUG

Page 88: Liverpool HubSpot User Group - March 2017

CTA Landing Page Form Thank you

page

@LiverpoolHUG #LiverpoolHUG

Page 89: Liverpool HubSpot User Group - March 2017

CTA Landing Page Form Thank you

page

@LiverpoolHUG #LiverpoolHUG

Page 90: Liverpool HubSpot User Group - March 2017

CTA Landing Page Form Thank you

page

@LiverpoolHUG #LiverpoolHUG

Page 91: Liverpool HubSpot User Group - March 2017

A/B TEST FORMSTips: Nice to have vs Need to have

@LiverpoolHUG #LiverpoolHUG

Page 92: Liverpool HubSpot User Group - March 2017

CONTEXT TO PERSONALISETips: Smart Forms

@LiverpoolHUG #LiverpoolHUG

Page 93: Liverpool HubSpot User Group - March 2017

CONTEXT FOR SOCIAL PROOF2. Tricks of the trade - Social ProofingTips: Social Proofing

@LiverpoolHUG #LiverpoolHUG

Page 94: Liverpool HubSpot User Group - March 2017

CTA Landing Page Form Thank You

Page

@LiverpoolHUG #LiverpoolHUG

Page 95: Liverpool HubSpot User Group - March 2017

A/B TEST LANDING PAGES 4. Hypothesise, Test & Optimise

+336%

@LiverpoolHUG #LiverpoolHUG

Page 96: Liverpool HubSpot User Group - March 2017

A/B TEST CTAs

+34%

-25%

4. Hypothesise, Test & Optimise

+21%@LiverpoolHUG #LiverpoolHUG

Page 97: Liverpool HubSpot User Group - March 2017

A/B TEST CTAs

+46%

4. Hypothesise, Test & Optimise

@LiverpoolHUG #LiverpoolHUG

Page 98: Liverpool HubSpot User Group - March 2017

A/B TEST CTAs

#0044CC

4. Hypothesise, Test & Optimise

+$80m

@LiverpoolHUG #LiverpoolHUG

Page 99: Liverpool HubSpot User Group - March 2017

Recap

1. Create valuable, relevant content

2. Benchmark & Create Goals

3. Build your conversion path

4. Hypothesise, Test and Optimise

@LiverpoolHUG #LiverpoolHUG

Page 100: Liverpool HubSpot User Group - March 2017

Robbie McFarlane McFrobbie

Thank You!

@LiverpoolHUG #LiverpoolHUG

Page 101: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Thanks!

Any Question?

Page 102: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

www.inbound.com

Page 103: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Fancy speaking at future HUGs?

Visit

bit.ly/speakathug

to register your interest.

Page 104: Liverpool HubSpot User Group - March 2017

@LiverpoolHUG #LiverpoolHUG

Register for the June HUG…

Visit bit.ly/junehug to register

Our next HUGs:

• Wednesday 7th June • Wednesday 6th September • Wednesday 25th October