leveraging event technology
DESCRIPTION
This presentation will teach you how to leverage event technology using: Show-Planning Applications Wayfinding Smartphone Event Applications Digital Signage RFID Attendance Tracking Extending the EventTRANSCRIPT
© Copyright 2014 Freeman Expositions, Inc. Proprietary & Confidential..
Leveraging Event Technology
© Copyright 2014 Freeman Expositions, Inc. Proprietary & Confidential.
Presented by:
Melinda Kendall, SVP, Integrated Solutions, Champion Exposition ServicesElli Riley, Director, Exhibits & Meeting Services, HIMSS
At the 2011 HCEA Annual MeetingJune 26, 2011
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Message From HCEA
The opinions expressed in this presentation represent only the presenters’ personal views and opinions and do not represent HCEA’s position.
HCEA wants to ensure that attendees who participate in HCEA meetings feel comfortable speaking freely and asking candid questions during HCEA meeting sessions. Therefore, HCEA requires that any media representative attending an HCEA event obtain the permission of any speaker or attendee before quoting that person in an article.
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Leveraging Event Technology
Show-Planning ApplicationsWayfindingSmartphone Event ApplicationsDigital SignageRFID Attendance TrackingExtending the Event
On-demand contentOnline marketplacesVirtual events
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Show-Planning Applications
Agenda BuilderExhibitor DirectoryFloor PlanExhibitor VideosOn-Site NavigationExhibitor Portal
Sponsorship upgrades
Booth sales
Allow attendees to plan their event pre-show, online
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Map Your Show
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Map Your Show
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Wayfinding
Touch screen
Printer for personal schedule
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Best Practices: Show Planner
Bundle basic exhibitor listings into booth contract
Sell upgradeVideo, banners, more product listingsAd on wayfinder screen
Use tags heavily to facilitate search
Promote clearly on show home page
Keep look and feel consistent
Continue the application on-site in wayfinder plasmas
Keep the exhibitor directory live after show ends
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Case Study: HIMSS
MY HIMSS CalendarDriven by mobile website vendor EventMobi
Ability to add any annual conference sessions, exhibitor sessions, networking events, exhibitor networking events, etc., to a calendar.
Sponsorship covered cost of producing HIMSS calendar/mobile website.
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Case Study: HIMSS
WayfindingDriven by NCR, one of our exhibiting companies/partnersOver 13,000 hits within 3 days Top three categories:
ExhibitorsEventsGeneral info
Cost was minimal due to partnershipUse approximately 30 kiosks throughout the center (depends on size/layout of center)Sponsorships are available
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Case Study: HIMSS
Tips for making wayfinding successful:Exhibiting company names in floorplanClear overview of entire facility from where kiosk
is located within the facility to destinationMultiple product indicatorsLocation of kiosk within facility ATM
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Case Study: HIMSS
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Mobile Phone Event Apps
Agenda builderFloor plan Exhibitor directoryPush messagingSession surveysPolling, gamesLinks to social mediaMaps, restaurants of local
area
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Mobile Phone App Examples
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Mobile Phone Event App
ConsiderationsPlatforms supported
iPhone onlyMobile web onlyNative app
Administration ease of useReal-time revision of contentLook for differentiators
Audience response Session surveysSocial media Local maps, restaurantsGames Social networking
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Best Practices: Mobile Phone Event App
Integrate the phone app completely into the eventGamesAlertsAudience response systemsLocal things to doSession handoutsExhibitor collateralSession surveys
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Best Practices: Mobile Phone Event App
Promote early and often
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Case Study: HIMSS
Driven by EventMobiLaunched a mobile website, not a mobile app
CostUniversal standardsEasier for end user on
updates
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Case Study: HIMSS
Launched three weeks prior to annual conference and remained open 30 days after conference
More than 28,000 unique devices were registered (HIMSS11 attendance was more than 31,000).
More than 10,000 registered users utilized the mobile website for more than 7 minutes.
Success of mobile websiteKeep it simple/research best practices for your industryMake it universal for all devicesFloor map of the exhibition was very user-friendly and
appreciated by the users. This past year, we opened our mobile website up to one
exclusive sponsor.Marketing, marketing, marketing
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Digital Signage
Daily event schedule
Updated list of sessions
Directional signs
Room signs
Video streaming
Flash animation
RSS news scrolls
Advertising from show management
Teasers and announcements
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Digital Signage
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Monetizing Digital Signage
Banner sponsorship Advertising from paying sponsors
Sponsored videos
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Monetizing Digital Signage
Film booth presentationsFor onsite signageFor websiteFor exhibitors’ ongoing use
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Digital Signage and Video Production
AV companiesKiosk companiesVideo productionElectronic posters
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Case Study: HIMSS
HIMSS11 implemented a “conference within a conference”
Tested new technology with a session trackTwitter ticker
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Case Study: HIMSS
HIMSS will be utilizing all-electronic signage for our upcoming HIMSS12 conference.
Entrance unitsSession signageExhibitor session signage (HIMSS booths)Directional signageQR codesMany sponsorship opportunities available
HIMSS will be utilizing interactive screens in all HIMSS booths (10 booths).
New products HIMSS initiatives
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PurposeAttendance trackingLead retrievalCEU tracking
TypeLong rangeShort rangeTap-n-go
RFID Attendance Tracking
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RFID Attendance Tracking
MonitorGeneral sessionsConference sessionsShow floorCE credits
TrackCountsBy demographicBy name
AnalyzeTrendsBehaviorSegmented lists
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RFID Attendance Tracking
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Case Study: HIMSS
RFID Technology at HIMSS11--HIMSS AreasDriven by AllianceTech
Tracked attendee movement in and out of exhibit hall and at some key HIMSS booths.
Purpose was to verify attendance (number of visitors throughout week and demographics) and number of hours attendees spent on the show floor.
Gathered data on what entrances were the most popular in that particular venue.
Chipped attendee badges only.
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RFID Technology at HIMSS11--ExhibitorsTrack demographics at individual “products” within a boothHad the ability to be notified when a “prospect” walked into booth
Advantages for Our ShowGreat demographic-tracking dataVerified statistics
Disadvantages to Our ShowCostlyGreat at tracking certain locations, not great at tracking “entire booth traffic”
Case Study: HIMSS
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Extending Events Online
Lower costsIncrease revenueLeverage existing event contentExtend event
To larger audience of membersBeyond membersLonger period of time
Archive results for re-useDrive page views
Conference contentVendor marketplaceCommunity networking
Goals
?
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Extending Events Online
Recorded, on-demand contentOnline marketplacesVirtual eventsCommunity sites
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Recorded, On-Demand Content
Options Electronic poster sessions Packaged conference sessions Live, streamed content Year-round content archive
Cadmium CD
Considerations Video? Or sound and slides?
Packaged as DVD/CD?
Downloadable online?
Sales model
Year-round content archive
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Presentation Capture
AudioSync to slidePresenter videoRecorded
Web siteMp3Archived
Available real-timeStream to overflow roomStream on internet
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Best Practices: Conference Content
Year-round contentAnchored by physical
event contentSpecially recorded
sessionsWebinarsRefresh frequently
Search within slidesSearch within speech
TranscriptionSearch to exact slide of
term being used
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© Copyright 2014 Freeman Expositions, Inc. Proprietary & Confidential.
Case Study: HIMSS
HIMSS11 Conference Content(Driven by Content Management Corporation)
Recorded all audio at annual conference sessions and paired with session handouts
Attendees could purchase sessions as a whole conference, packages on target markets, or individual sessions (before, during, or after the conference).
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Case Study: HIMSS
HIMSS11 Conference ContentDelivery of sessions onto the website was after the conference and is for long-term use.
Conference content is all web-based and housed within the HIMSS eLearning Academy.
Electronic Poster Sessions--also sold within the conference packages.
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Case Study: HIMSS
New Items for HIMSS12Content Management System: central location for all session changes (handout changes, speaker changes, electronic signage changes, website changes) all taking place in one system.
Hybrid Event: targeted tracks, sponsored exhibitor sessions (from their booth or a “special knowledge center”).
Knowledge Centers: area on show floor that combines education content sessions, exhibitor product sessions, exhibitor kiosk, new products, HIMSS activities, “meet the experts” networking area, and new technology.
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Online Marketplaces
Options Exhibitor directory Buyers guide Online product directory Year-round marketplace Virtual trade show
Product directory formatVirtual event format
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Online Marketplaces
Considerations
Event-oriented?
Association level?
Exhibitors/entire industry
Business model
Keep it current
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Directory-Style Exhibit Hall
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2D Exhibit Hall
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Case Study: HIMSS
HIMSS Online Buyers Guide (OBG)Driven by HIMSS (build vs. buy)
365-day online buyers guide for all healthcare IT products and services
Current conference exhibitors and subscribers
All HIMSS conference exhibitors and subscribers are housed within this one guide
Sponsorships and upgrades available
Request for information button
5.7 million hits to OBG last year, more than 118,000 unique visitors
Many advertising opportunities available
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Virtual Events
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Virtual Event Considerations
Pure virtual annual eventHybrid annual event
With physical show After physical show
Year-round burstsMid-year virtual-onlyNiche events/webinarsContent-only, vendor only, full
Best Practice: Year-round, refreshed-content, community-building
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Virtual Event Platforms
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Case Study: HIMSS
Virtual ConferencesDriven by InXpoJust finished our ninth virtual conferenceAttendance increases each conferenceCurrently 3,000 attendees and more than 30 exhibitors participate in
our virtual conferencesHIMSS hosts two virtual conference per year (June and November) Starting in September, HIMSS will be hosting nine virtual conferences
per year. In 2008, 50% of virtual attendees did not attend annual conference;
now, only 25% of virtual conference attendees do not attend annual conference. We do attribute some of our annual conference success to “providing a taste” of our annual conference through virtual.
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© Copyright 2014 Freeman Expositions, Inc. Proprietary & Confidential.
Case Study: HIMSS
Starting at HIMSS12Live Hybrid Conference from HIMSS12
12 session tracks14 on-demand sessionsX number of exhibitor-sponsored sessions
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See you next year in Orlando, FL
June 23-26, 2012