LeadershipThe PMO Project Management Series

PM Training 2

Agenda

• The Model• Overview• Challenge• Building Confidence• Coaching• Leadership Principles

The 3 C’s

PM Training 3

LeadershipThe 3C Model

Be The Leader, Make the Difference, Paul Thornton

Confidence

Desire

Diagnose

Coaching

Challenge

PM Training 4

Overview

• Common Characteristics in Most Leaders- Help followers grow, develop, achieve- Intervene when people need help

• Leaders help others

• Face reality & deal with tough choices

• See what’s possible

• Find courage

• Define & solve problems

• Develop new strategies

• Learn new skills

• Work together as a teamChallenge,

Build Confidence,

Coach

PM Training 5

The Common Thread

Leaders• Challenge the Status Quo• Build Confidence In Others• Coach Associates On What To Do & How To Do It

The 3 C’s

PM Training 6

Why Challenge?

• To get out of the “comfort zone”• To meet & beat the market demands• To satisfy Customers

“Be Realistic – Demand the Impossible”T. J. Rodger, CEO, Cypress Semiconductor

Challenge

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The Challenge

A Leader must step forward and take these steps• Set Stretch Goals• Ask Hard Questions• Point out examples of Top Performance

Challenge

PM Training 8

Stretch Goals

• Significantly outside the “comfort zone”• They force a break from old habits and tradition• They force people to think of new fundamentals for their work

performance

“Don’t Try Harder – Try Different”

Challenge

PM Training 9

Setting Stretch Goals

ChallengeVision

Continuous Improvement

Demands Benchmarking

Arguing with Success

Questions

Challenge

PM Training 10

Challenge through Vision

• Vision is - Picturing what will be- Changing what is to what could be- Appealing to the intellect and emotion- Acting as a magnet- Asking and answering the question, “So What?”

Challenge

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More about Vision

• Helps people see a better, more exciting time• Provides the energizing effect to get people from their present

“comfort” to a “rewarding” future

Challenge

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Communicating Vision

• 7 different ways, 7 different times- Large meetings- One-on-one meetings- Videos- Memos- Letters to employees at home- Articles in company newsletter- Guest Speakers

Challenge

PM Training 13

Demanding the Impossible

• Why Not?- Managers want to be liked- Managers fear failure- Managers tend think their people are already way to heavily loaded

Challenge

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Demanding the Impossible (Con’t)

• Why Not?

“People need to be liked so they set the bar low so everyone can jump over”

• What’s the problem with that?

Challenge

PM Training 15

Demanding the Impossible (Con’t)

• Benefits- Excited, enthusiastic team- A forward looking culture developing in the company

“Separate what needs to be done from how difficult it is to do it”

Challenge

PM Training 16

Questions that Challenge

• What questions will help people face reality

Why?• What questions will energize people

What If?• What new question needs to be asked

Is this the best?

Challenge

PM Training 17

More about Questions

• Leaders ask questions- That plant seeds – generate energy – open doors to creativity

• Leaders encourage questions- And do not treat them as an admission of ignorance

Challenge

PM Training 18

Seeking Continuous Improvement

• It’s the enemy of “if it ain’t broke – don’t fix it”• Is not a one time event• Is a two way street

Challenge

PM Training 19

Continuous Improvement

• Leaders will - Create and nurture a “challenge culture”- Experiment with new approaches- Believe the “innovate or die” maxim- Have high expectations of self and team

“Good enough is never good enough”

Challenge

PM Training 20

Benchmark the Best

• Understand how you do business today• Learn who does it best• Know what to ask them• Call, ask them for a referral (but no means no)• Get all you can from the visit (Agenda)• Review what you learned• Change where and what you need to

Challenge

PM Training 21

Argue with Success

• Success breeds complacency• Success is seductive

- “If I keep doing this just this way, I’ll always be successful”• Success breeds bureaucracy & stifles entrepreneurial behaviors

Challenge

PM Training 22

Argue with Success (Con’t)

• Bureaucracy focuses inward• Entrepreneurs focus outwardly• Picture a cartoon drawing of a bureaucrat?!?!• Picture a cartoon drawing of an entrepreneur!!!!

“Who do you want to be?”

Challenge

PM Training 23

An Overview

• Confidence is having a strong belief or faith in one’s abilities and motivation

• Confidence is earned, as a result of performance• True leaders take steps to restore or build confidence

Confidence

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The First Rule

• Focus on the positive• Notice what’s right

“Catch people doing something right”Ken Blanchard

Confidence

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Confidence vs. Fear

• Fear produces defensiveness• Fear reduces initiative• Fear produces employees that wait to be told

“Fear is the opposite of confidence”

Confidence

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3 Ways to Build Confidence

• Education and Training• Rewards and Recognition• Empower Employees

Confidence

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Steps in Building Confidence

Expand Self-Image

Recognition

Ownership

Driving Out Fear

Empowerment

Confidence

Confidence

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Expanding Self-Image

• Let them succeed- Create the opportunities for success

• Make positive statements- Tell them they are the best

• Discuss new possibilities- Tell them you see them in a bigger role

Confidence

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Expanding Self-Image (Con’t)

• Seek Employee involvement- Ask for their ideas

• You Demonstrate Confidence- Let ‘em shine

• Remind them of prior successes- Don’t let ‘em forget

• Provide Encouragement- Lead the pep rally

Confidence

PM Training 30

Ownership

• Ownership means holding people accountable• The Romans practiced this by having the Chief Engineer of an Arch

stand under it as the scaffolding was removed• When people are held accountable you affirm your belief in them

Confidence

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3 Problems of Failing to Build Ownership

• Reverse Delegation- They give work to you

• The temptation to actually do the work- Especially during crisis- Especially if you are an expert

• Blame Game- Didn’t get support from . . .- Leaders must unravel this

Confidence

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Empowerment

• Helping employees gain the knowledge, skills, and authority to act like Business Owners

Confidence

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How to Empower

• Suggestions- Have people get to know the Customer- Ensure people see and understand the financials- Give people quality and operational data

• Scrap, rework, inventory, & productivity numbers- Don’t interfere

Confidence

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Reward and Recognition

• Pay increase rewards last two weeks• Praise/Recognition from an Authority Figure is remembered a long

time

Confidence

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How to Build Recognition Skills

• Focus on results and skills• Focus on learning how to say it• Notice the quiet, effective performer• Expand your “praise” vocabulary

- From “nice” and “good” learn and use “creative,” “innovative,” and “leading edge”

• Learn to praise yourself- You can’t do for others what you don’t do for yourself

Confidence

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Driving Out Fear

• It is a cycleFear of work hiding & covering mistakes no new learning

no new skills fear of work

• Leaders must break this cycle

Confidence

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Steps to Break Fear Cycle

• Explain Why and What• Communicate Honestly• Acknowledge fear and insecurity• Upgrade knowledge and skills• Encourage preparation• Focus on the positive• Don’t punish risk takers• Stop shooting the messenger

Confidence

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Steps to Break Fear Cycle (Con’t)

• Aim Fear- Make fear of The Competition a passion to win in the marketplace

Confidence

PM Training 39

Another Overview

• Coaching Attributes- Passion & Enthusiasm- Confidence in themselves- The talent to keep it simple- The ability to explain principles

Coaching

PM Training 40

Steps to Great Coaching

Balance

Point to Good Performance

Feedback

Make people think for themselves

Facilitation

Coaching

Coaching

PM Training 41

Find the Right Balance

• Too much help frustrates initiative• Too much help makes people dependant• Too little help doesn’t grow skills• Too little help may cause flailing

“Leaders find the Balance Point”

Coaching

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Make People Think

• Socratic Teaching- Teaching by asking questions which cause people to…

• Think

• Analyze

• Make connections

• Probe for the meaning

• Understand

Coaching

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How to Make People Think

• Teach the basic financial concepts• Allow performers to learn other areas• Have brainstorming sessions• Allow learning by mistake

Coaching

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Show What Good Performance Looks Like

• Modeling Expert Performance• Instruct It then They Practice

- Shoot hundreds of free throws- Hit thousands of golf balls- Practice that sales presentation many times

“Seeing is believing and believing makes a task do-able”

Coaching

PM Training 45

Be a Facilitator

• A Facilitator- Ensures the agenda is on course- Helps a group adhere to their operating rules- Champions the process

Coaching

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Facilitator Techniques

• Ask “pulling in” questions• Ask “probing” questions• Ask “extension” questions• Ask “focus & frame” questions

Coaching

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Facilitator Techniques (Con’t)

• Clarifying Comments• Linking• Feedback• Consensus Taking• Capturing

Coaching

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Giving Feedback

• Positive Feedback- Focusing on strengths builds confidence and determination

• Negative Feedback- When constructive, challenges people to do better- Lets them know you believe they can do better

Coaching

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Feedback Techniques

• Ask permission• Involve the person• Time your discussion• Focus on observations rather than inferences

Coaching

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Feedback Techniques (Con’t)

• Keep emotions in check• Be specific• Be realistic• Change weaknesses into strengths• End with an affirmation• Follow-up

Coaching

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Leadership Thoughts

• Set the example- Before you can lead others, you have to learn to lead yourself

Gandhi said: “Become the change you seek.”

Leading

PM Training 52

Common Leader Characteristics

• Growing self-confidence• Building positive personal accomplishments• Being a good student• Being CONSISTENT

Leading

PM Training 53

Leader’s Need

• Desire (You gotta want to lead)• Diagnostic Skills (listen, observe, discern)• Influencing Skills I (learn to connect so people are receptive)• Communications Skills (convey clearly, concisely, completely)• Listening Skills (hear-interpret-evaluate)

Leading

PM Training 54

The 3-C Model

Confidence

Coaching

Challenge

Desire

Diagnose

The Model

PM Training 55

Summary

• The Model• Leadership Principles

What might I make clearer for you?

The Q & A