EU  Mapping  of  eInclusion  Actors  Gabriel  Rissola  Managing  Director  Telecentre  Europe    Samen  digitaal!  Naar  innova1eve    en  crea1eve  openbare  computerruimtes  Brussels,  6th  Nov  2013  

.  •  Pan-European membership organisation representing 39 local

network organizations from 27 European countries

•  It represents 20.000+ ICT access and training centres

•  Prominent e-Inclusion umbrella organisation in Europe

•  Expert on e-literacy, e‐skills and IT social business

•  It promotes knowledge and resource sharing, mutual support, capacity development and advocacy

•  Regular programmes and tools

     About  us  

0 8 : 0 0 – 9 : 0 0 Registration

0 9 : 0 0 - 0 9 : 3 0

Welcome and official open of the Summit What happened since the last summit Revised Telecentre-Europe strategy

Progress update on the transition of Telecentre.org Foundation

0 9 : 3 0 - 1 0 : 0 0 Keynote speaker

eSkills for Digital Jobs

1 0 : 0 0 – 1 1 : 0 0 Panel discussion (3 speakers max X 15 min each + 15 min Q&A session)

From digital inclusion to digital empowerment

1 1 : 0 0 – 1 1 : 3 0 Coffee break

1 1 : 3 0 – 1 2 : 0 0 Introduction to each group in plenary (3 min / group)

1 2 : 0 0 – 1 3 : 0 0

Gro

ups UniteIT group session

Education, training, and certification

Youth employability Vulnerable groups at risk of exclusion & gender equality

1 3 : 0 0 - 1 4 : 0 0 Lunch

1 4 : 0 0 - 1 5 : 0 0

Gro

ups Telecentre-Europe group session

Raising awareness campaigns (eSkills for Jobs & Get Online Week)

Assessing, measuring and communicating impact; social media for telecentres

1 5 : 0 0 - 1 5 : 3 0 Groups report back in plenary

1 5 : 3 0 – 1 6 : 0 0 Coffee Break

1 6 : 0 0 – 1 7 : 0 0

Open space discussions Participants are invited to organize presentations / discussions in small groups for EU funded projects, calls

for partnerships, consortium building, etc

1 7 : 0 0 – 1 7 : 1 5 Closing day 1

1 9 : 0 0 o n w a r d s Summit reception

UniteIT first annual conference Telecentre-Europe Summit 2013

Tentative Agenda 20.09.2013 Wednesday, October 23, 2013

0 9 : 0 0 – 1 7 : 0 0 UniteIT project meeting Separate agenda to be shared with partners

1 9 : 0 0 – 2 1 : 0 0 Valetta by night tour

Thursday, October 24, 2013

.        Accompanying  the  Digital  Journey  

.        Societal  context:  the  unemployment  drama  

•  EU-­‐28  unemployment  rate:  11.0%  (26,654  million  people)    

•  EA-­‐17  unemployment  rate:  12,1%  (19.231  million  people)    

.        Unemployment  highlights  in  Europe  

•  Drama1c  raise  of  unemployment  rates:  6.8%  in  2008  to  11.0%  in  2013  

•  Almost  leveled  unemployment  rates  between  men  (10,7%)  and  women  (10.8  %)  by  end  of  2012    

•  Youth  unemployment  :    •  EU-­‐28:  23.4%    (5.56  million  people  under  25)  •  EA-­‐17:  3.5  million  people  under  25  •  Lowest  rates  in  Germany  (7.7  %),  Austria  (9.2  %)  and  Malta              

(10.6  %)  •  Highest  rates  in  Greece  (62.9  %),  Spain  (56.1  %)            and  CroaWa  (55.4  %)  

     

     

.  

§  In  2011,  119.6  million  people    (24.2%  of   EU27)   at   risk   of   poverty   or   social  exclusion  (AROPE)    

§  Increased   from   23.6%   in   only   one  year  (2010)  

AROPE  indicator  =  share  of  the  populaWon  in  at  least  one  of  the  following  three  condiWons:    1)  at  risk  of  poverty  (meaning  below  the  poverty  threshold);  2)  in  a  situaWon  of  severe  material  deprivaWon;    3)  living  in  a  household  with  very  low  work  intensity.    

     And  poverty  is  rising…  

.  

•  The  demand  for  employees  with  ICT  skills  is  growing  considerably,  by  around  3%  a  year    

•  900.000  ICT  job  vacancies  are  forecasted  to  remain  unfilled  by  2015  

BUT  

•  Nearly  half  of  the  European  labour  force  (47%)  is  not  confident  their  computer  and  internet  skills  are  sufficient  in  today’s  labour  market  

     

     

     Are  digital  skills  and  jobs  a  pallia1ve?  

.        EU  policy:  focus  on  growth  and  jobs  

.  §  Objec1ves:    

§  Digital  inclusion:  to  reduce  gaps  in  ICT  usage    

§  Socio-­‐economic  inclusion:  to  promote  the  use  of  ICT  to  overcome  

exclusion,   improve   economic   performance,   employment  

opportuniWes,  quality  of  life,  social  parWcipaWon  and  cohesion  

§  Inclusive  pillar  of  the  Lisbon  Strategy  under  the  i2010  Agenda  

§  Riga  (2006)  and  Vienna  (2008)  Ministerial  DeclaraWons  

     e-­‐Inclusion  policies  (2006  to  2010+)  

.  §  Among  the  key  targets  of  the  Europe  2020  strategy    

•  Increase  employment  from  69  to  75%  of  EU  populaWon  

•  Improve  educaWonal  levels  (school  drop-­‐out  <10%;  at  least  40%  of  30-­‐34  years  old  to  complete  terWary  educaWon)  

•  Get  20  million  people  out  of  poverty  and/or  social  exclusion  

§  eInclusion  embedded  into  major  socio-­‐economic  policies  §  European  InnovaWon  Partnership  on  AcWve  and  Healthy  Ageing  

§  Grand  CoaliWon  for  Digital  Jobs  

§  Employment  &  Social  Investment  Packages  

§  European  Social  Fund  focus  on  Digital  Competences  

     e-­‐Inclusion  policies  (today)  

.  Thanks  to  eI2,  ICT-­‐mediated  interven1ons  have  an  ‘amplifying’  effect  

     e-­‐Inclusion  intermediaries:  an  untapped  resource  

.  §  Crucial role due to their multiplier/amplifier effects

§  Crucial  role  due  to  their  mulWplier/amplifier  effects  

§  High  diversity  in  the  EU  

§  Limited  policy  ahenWon    

§  Important  ‘knowledge  gaps’  

Pub l i c ,   p r i va te   and   th i rd   sec to r  

organisa1ons   which   inten%onally   address  

social   inclusion   goals   through   ICTs   or  

promote   the   use   of   ICTs   to   enhance   the  

socio-­‐economic   inclusion   of   marginalized  

and  disadvantaged  groups  and  of  people  at  

risk  of  exclusion  (JRC-­‐IPTS,  2012)  

     e-­‐Inclusion  intermediaries:  an  untapped  resource  

.  

Two  Key  Gaps  at  Policy  Level        Needs  at  Prac11oner    level    

Mapping  Actors  

•  The  policy  need  to  understand  and  characterise  the  diverse  set  of  actors  

Impact  Assessment  Framework  

• The  lack  of  both  available  methodologies  and  prac1ce  in  measuring  the  impact  of  ICT  for  socio-­‐economic  inclusion  

Ø  Support   to   gain   visibility   and   policy   ahenWon  with  regard  to  their  contribuWon  to  policy  goals;  

Ø  Support  to  idenWfy  best  pracWces,  transferability    and  replicability  at  a  larger  scale.  

   Untapping  the  poten1al  of  eI2  for  policy  goals    

.  

A  research  project  run  by  JRC-­‐IPTS  in  cooperaWon  with  key  stakeholders,  involving  researchers  and  pracWWoners  to  produce  hard  

evidence  for  policy  making    

http://is.jrc.ec.europa.eu/pages/EAP/eInclusion/MIREIA.html

     Filling  the  knowledge  gaps  

.  General  Objec1ve:  to  beher  understand  the  role  of  e-­‐Inclusion  intermediary  

actors   and   to   create   adequate   instruments   that   facilitates   the  demonstraWon   of   their   outcomes   and   their   contribuWon   to   the  achievement  of  European  e-­‐Inclusion  policy  goals  

 Specific  objec1ves:  1.   Characterise  and  map  eInclusion  intermediary  actors  in  Europe  in  order  to  

know  beher  what  eInclusion   intermediary  actors  are,  which  services  they  provide,  which  targets  groups  they  serve,  how  they  operate  and  innovate,  and  how  they  can  be  classified  

2.   Build   and   test   an   impact   assessment   framework   that   will   allow   to  systemaWcally   collect   end-­‐users   micro-­‐data   through   grassroots  organisaWons   and  aggregate   it   at   various   levels,   in  order   to   facilitate   the  measurement   of   outcomes   and   the   esWmaWon   of   the   impact   of   those  actors  on  employment,  educaWon  and  social  inclusion  

     MIREIA  goals  

.   Task  1  –  Literature  Review  

Task  2  –  Locality  Mapping  

Task  3  –  EU27  Mapping  

Task  4  –  Review  of  methods  and  indicators  

Task  5  –  Development  of  the  eI2  -­‐  Impact  Assessment  Framework  

Task  6  –  Test  &  operaWonalisaWon  of  the  eI2  -­‐  Impact  Assessment  Framework  

Way  forward  2012   2013  

Experts  and  Stakeholders’  ConsultaWons    

ü    

ü    

ü    

ü    

ü    

ü     

WP  1  –  Characterisa1on  &  Mapping  of  eI2  in  EU  

WP  2  –  IAF  Development  &  Tes1ng  

.  

MIREIA  GOAL  Measuring  the  Impact  of  

eInclusion  Actors    

MIREIA  SURVEY  AIM      Characterise  &  map                      

eI2  in  EU  

MIREIA  SURVEY  RESULTS  eI2  profiling  and  

quan%ta%ve  es%ma%ons  

Unit  of  analysis:    eInclusion  Actors~Telecentre    A  public  place  where  people  can  access  computers,  the  Internet,  and  other  digital  technologies  that  enable  them  to  gather  informa8on,  create,  learn,  and  communicate  with  others  while  they  develop  essen8al  digital  skills      Use  of  digital  technologies  to:    -­‐  support  community,    -­‐  economic,  educaWonal,  and  social  development        

     Characterisa1on  &  Mapping  of  eI2  in  EU27  

.          

             Commissioned  by  IPTS  to:        

         w  with  the  collabora8on  of    

27  Countries  

15  languages  

First attempt to collect primary data at EU27 level

14  country  profiles  

Literature  review  

3  Locality  Mapping  

EU  27  Mapping  

2,752  organisaWons  

>300 Networks ≥ (70.000 members)

EU27  mapping  tool:  an  online  survey  to  eI2  

.  MIREIA  online  survey  

Objec1ves:    

 

 

 

 

   

 

Es1ma1on  Size  &  

Distribu1on    

Who  they  are  &  how  

they  operate  

Typology  Services  

Target  groups  Staff  &  Budget  Data  Collec1on  

methods  Innova1ons  

.   Sampling definition

Questionnaire

•  Identification data (name, city, affiliations, website) •  Key figures (no. of centres, computers, users, staff,

etc.) •  Aggregate (focus on Government and Third Sector)

and disaggregate categories

•  Target groups •  Services/Outcomes •  Impact assessment practices

Dissemination Strategy ���according to Survey Sample Distribution

Dissemination Strategy distribution

Rounds’ Milestones: ���# Dissemination Partnerships Signed

Rounds’ Milestones: # Surveys Filled

Publication of announcement & survey on TE’s corporate website

Dissemination activities: First Round

Promotion through TE’s newsletter, social media &

community site

Promotion through social media of umbrella

organizations

Call for partnership with TE member organizations

through TE’s member-only channels

Call for partnership with other organizations

through individual contacting by email

through individual contacting by email

Weekly publishing of survey results per country on TE’s corporate

website & community site (creation of a Eurovision-like ‘competition’

atmosphere)

Dissemination activities: Second Round

Blogging of partner organizations about their results & local

dissemination strategy

Weekly individual contacting with partner organizations that haven’t yet

reached their goals

Dissemination activities: Third Round

Assisting partner organizations that haven’t yet reached their goals

direct contacting of individual telecentres by email & phone in

the languages covered by the team

.  

.  

1.  National/Regional/State Agencies 2.  Municipal/City Government 3.  Public Libraries 4.  Government-run Telecentres 5.  Formal Educational Institutions

 1.   Cybercafés  2.   Private  Training  Organiza1ons  3.   Formal  Educa1onal  Ins1tu1ons  4.   Other  

PUBLIC  SECTOR  

PRIVATE  SECTOR  

1.  Non-governmental organizations 2.  Associations/Foundations/Charities 3.  Community Organizations 4.  Cooperative 5.  Federation 6.  Trade Union 7.  Informal Network 8.  Other

THIRD  SECTOR  

Types  of  eInclusion  intermediaries  

.  Key  Findings   Key  Figures  Low  par1cipa1on  of  the  private  sector  (Opportunity  for  CSR  &  PPP)  

Public:    58%  orgs  Third:    36%  orgs  Private:    6%    orgs  

Small  organisa1ons-­‐  Relevance  of  networks  (to  gain  in  Efficiency  &  Visibility)  

Staff    (1-­‐10):  55%  orgs    Budget  (<€100,ooo):  47%  orgs  

Diversity  (Typology)  &  Dependency  of  the  changing  local  context  (needs  of  targets  groups,…)  

Top  5  Target  groups:    General  (54%)  |  Adults  (51%)  |  Senior  (49%)  |  Young  (46%)  |  Unemployed  (42%)    

Strong  links  among  eInclusion  Actors  &  ICT  &  Employments  related  services    

Top  3  ICT  enabled  services:    Access  (88%)  /  Basic  Skills    (80%)  Employability  (50%)    Other    Social  Services:  Employment  (55%)/  Other    (44%)  Entrepreneurship    (26%)  

Survey  findings  at  a  glance  

.  

Public  Sector    58%  

Third  Sector  36%  

Private  Sector  6%  

0  10  20  30  40  50  60  70  80  90  100  

Public  Sector   Third  Sector     Private  Sector  

Both  Network  of  organizaWons  Individual  organizaWon  

   Sector  and  networks’  weight    

.  

Private  Sector   Third  Sector   Public  Sector  

N=2752  

eInclusion  actors  in  the  EU27  per  sector  

.  

N  =1606  

6%  

7%  

7%  

10%  

21%  

51%  

0%   10%   20%   30%   40%   50%   60%  

Other:  

Formal  Educa1onal  Ins1tu1on  

Na1onal,  Regional,  and  State  Agency    

Government-­‐run  Telecentre  :  

Municipal/City  Government  

Public  Library:  

Public  Sector  eInclusion  actors  

.  

N  =  984  

0.4%  

1%  

1%  

2%  

3%  

13%  

38%  

39%  

Trade  Union  

Federa1on  

Coopera1ve  

Informal  network  

Other  

Community  organiza1on  

NGO  

Associa1on,  Charity,  or  Founda1on  

Third  Sector  eInclusion  actors  

.  

N  =  168  

3%  

25%  

21%  

52%  

Private  Formal  Educa1onal  Ins1tu1on  

Other  

Cybercafe:  

Private  Training  Organiza1on  

Private  Sector  eInclusion  actors  

.  

Staff size

Annual Budget

Size:  Staff  and  Budget  

3%  

9%  

18%  

25%  

22%  

More  than  €10  million  

€1  to  €10  million  

€100,000  to  €1  million  

€10,000  to  €100,000  

Less  than  €10,000  

.  

124,782  

29,274  

4,535  0  

20  

40  

60  

80  

100  

120  

140  

Public  Sector   Third  Sector   Private  Sector  Thousands

eInclusion actors in EU serve on average 56,000 users a year

Average  annual  number  of  users  

.  

24%  

27%  

34%  

36%  

37%  

42%  

46%  

49%  

51%  

54%  

0%   10%   20%   30%   40%   50%   60%  

Migrants  

Individuals  w/physical  disabiliWes  

Low-­‐skilled  people  

Women  

Children  

Unemployed  people  

Young  adults    

Senior  ciWzens/elderly  

Adults  

General  (all  groups)  

Percentage of organizations which target that group

Top  10  Targets  Groups  

.  

24%  26%  

33%  36%  

45%  45%  48%  50%  

80%  88%  

0%   10%   20%   30%   40%   50%   60%   70%   80%   90%   100%  

ICT  skills  for  SMEs  Advanced  ICT  skills  

Online  safety  eAccessibility  training  &  awareness  

Online  courses  eGovernment  

Social  Media  training  Online  job  search  and  jobapplicaWon  

Basic  ICT  Skills  Training  Internet  &  computer  access  

Percentage of organizations that provide service

Advancing policy goals of the Digital Agenda for Europe

ICT  enabled  services    

.  Other social services

9%  

22%  

23%  

24%  

26%  

44%  

55%  

0%   10%   20%   30%   40%   50%   60%  

Legal  assistance    

VocaWonal  training  

Social/Government  services  

Language  training  

Entrepreneurship  services  

Other  

Employment  services  

Percentage  of  organizaWons    that  provide    service  

And  suppor1ng  other  key  social  and  economic  policy  goals  

Other  Social  Services  

.  User data collection 60%  of  organiza1ons  collect  user  data  |  demographic  &  outputs  using  a  combina1on  of  quan1ta1ve  and  qualita1ve  methods  

56%  52%  

23%  20%  

0%  

10%  

20%  

30%  

40%  

50%  

60%  

Electronically  (online)    

Manually                  (on  paper)  

Electronically  (offline)  

Other  

Means  for  user  data  collec1on     Main  barriers  

14%   15%  

21%  

33%  36%  

0%  

5%  

10%  

15%  

20%  

25%  

30%  

35%  

40%  

No  need   Other   No  data  collecWon  system  

Limited  staff  

capacity  

Lack  of  funding  

User  Data  Collec1on  

.  §  Important  effort  of  characterisa1on  and  first  mapping  at  EU27  level    

§  baseline  for  future  research  and  a  'living  directory'  for  policy  intervenWons  

§  A  myriad  of  actors  playing  a  vital  social  and  economic  role    

§  in  spite  of  limited  resources  and  organisaWonal  capaciWes  

§  Crucial  contribu1on  to  advancing  the  Digital  Agenda  for  Europe  and  other  key  social  and  economic  policy  goals  of  the  EU  

§  strengthening    community  building,  digital  empowerment,  social  inclusion,  learning  and  employability  

§  Complementarity  of  social  func1ons  performed  

§  High  potenWal  for    the  creaWon  of  mulW-­‐stakeholders  partnerships  

Key  results  

.  §  Support   the   network   effects,   the   innova1on   processes   created     and   the  

services  provided  by  this  high  and  diverse  number  of  organisa1ons  

§  Half  of  which  have  <10  employees  and  annual  budgets  of  <100.000€  

§  Create  the  condi1ons  for  a  larger  involvement  of  the  private  sector    

§  e.g.  CSR,  innovaWve  PPP,  and  within  the  Grand  CoaliWon  for  Digital  Jobs    

§  Reinforce   the  capaci1es  of  eInclusion   intermediary  actors   to   further  develop  their  entrepreneurial  skills  and  ensure  self-­‐sustainability    

§  through   service   provision   and   the   establishment   of   business   models  increasingly  based  on  usage/service  fees    

§  Strengthen   the   role   these   organisa1ons   can   play   in   addressing   digital  exclusion,  employability,  and  the  shortage  of  ICT  skilled  workers  

§  Link  to  the  Social  Investment  Package  and  cohesion  policy  instruments  

Policy  Op1ons  

.  Publica1on  of  findings  of  the  mapping  exercise  at  EU27  level  §  JRC  Technical   Report   -­‐  Analysis   of   the   survey  of   eInclusion  Actors   in   the   EU27  

(including  Datasets  available  on  MIREIA  webpage)  

§  JRC-­‐S&P   Report   –   CharacterisaWon   &  Mapping   of   eInclusion   Actors   in   the   EU  (Coming  soon  –  Nov.  2013)  

Dissemina1on  at  policy  level    §  EU  eGov  High  Level  Conference,  Vilnius,  14-­‐15  November  2013    

§  JRC  Official  Press  Release    Refinement  of  the  MIREIA  eI2-­‐  Impact  Assessment  Framework  §  PublicaWon  of  results  as  JRC  S&P  Report  (Jan.  2014)  Development  of  an  electronic  toolkit  and  guidelines  §  freely  available  online  (Jan.  2014)  

What’s  next  

.   Thanks!    

Download  the  Final  Dras  report  at:  hhp://is.jrc.ec.europa.eu/pages/EAP/eInclusion/

documents/SurveyeIncActorsdratfinalwithcovers23102013.pdf  

 Contact  us  at:  

gabriel.rissola@telecentre-­‐europe.org                  

   

More info

This  presenta8on  have  been  extensively  developed  from  previous  ones  by  Maria  Garrido  (UW)  and  Cris8na  Torrecillas  (JRC-­‐IPTS)  @  SPARK  (May  2013)  and  by  Gianluca  Misuraca  (JRC-­‐IPTS)  @  Telecentre  Europe  Summit  (Oct  2013)