Job Title: Program Manager (Urban Team)

Location: Minneapolis

Status: Full-time

Position Summary: Reading & Math, Inc. is currently seeking a service minded individual to join our team of Program Managers to lead program implementation and execution within the St. Paul and Minneapolis school districts ensuring all stakeholders have an exceptional experience. This person is the primary point of contact for a cohort of approximately 65-70 AmeriCorps tutors, proactively addressing tutor performance issues and ensuring compliance with AmeriCorps regulations and standards. The Program Manager is responsible for developing, maintaining, and sustaining effective relationships with key school contacts including principals, superintendents, school district and/or agency staff to ensure effective program implementation and site engagement. The Program Manager provides training, coaching and technical support necessary to ensure successful implementation of Reading Corps and Math Corps programs as well as tutors’ meaningful completion of their AmeriCorps term of service.

Qualifications:

• Three plus years program management or program implementation experience ideally in anonprofit setting

• Bachelor’s degree

• Proven communication, interpersonal and problem solving skills

• Experience working with diverse communities

• Ability to travel 10-15% % of time to meetings and/or locations the Twin cities metro area.

Join a team of energetic, resourceful and mission driven co-workers who make a difference in the lives of children. Reading & Math, Inc. is committed to hiring staff who reflect the diversity of the communities we serve.

We offer a competitive total compensation package, generous Paid Time Off (PTO) plan, 11 paid holidays and a flexible work environment.

Reading & Math, Inc. Position Description

Job Title: Program Manager Department: Program

Reports To (Title): Senior Program Manager/Program Director Last Date Revised: 12/16/16

HR USE ONLY Exempt Non-exempt Status: Full-Time Part-time

SUMMARY: The Program Manager will lead program implementation and execution within a specific geographic area to ensure all stakeholders have an exceptional experience. The Program Manager is responsible for developing, maintaining, and sustaining effective relationships with key site contacts including principals and or superintendents, school district and/or agency staff, to ensure successful program implementation and site engagement for Reading Corps and Math Corps. The Program Manager will facilitate the site’s relationship with Master Coaches (literacy or math expert) and assigned Recruiter. Additionally, the Program Manager maintains and cultivates relationships with placed Reading Corps and Math Corps tutors and community stakeholders. The Program Manager provides service sites the training, coaching and technical support necessary to ensure successful implementation of Reading Corps and Math Corps with high fidelity to the model and successful completion of each tutor’s term of service. Observe confidentiality of all member and organizational information.

ESSENTIAL FUNCTIONS: % of Time

1. Site and Program Support: Develop and oversee productive workingpartnerships with sites, including principals, superintendents, tutors, teachingstaff and Master & Internal Coaches, alumni and external partners. Work closelywith all partners to ensure open, effective communication and successfulimplementation of the program model. Build site capacity to manage theprograms, while developing long-term relationships with stakeholders. Workclosely with all partners to provide exceptional customer service and ensure open,effective communication, successful implementation, and compliance with theprogram model and AmeriCorps regulations.

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2. Tutor and Supervisory Relations: Serve as the primary organizational point ofcontact for a cohort of approximately 65-70 tutors. Provide supervision andproactive support to tutors which includes performance management by coaching,counseling and disciplinary actions as necessary and AmeriCorps complianceissues in order to attain tutor retention objectives and program goals.

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3. Regional Development: Proactively source potential new sites and facilitate siterecruitment and onboarding to ensure strong understanding of Reading Corps andMath Corps program model. Advise the leadership team of potential developmentopportunities. Foster and cultivate community partnerships through connectionwith community groups and participation in local job fairs and outreach events.

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4. Tutor and Site Administration: Monitor tutor requirements and performance.Assist with tutors’ exit and enrollment. Supporting program specialists or Reading

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Corps Fellows to complete and timely collection of in-kind donations from service sites and Internal Coaches. Complying with internal processes, policies and timelines including but not limited to internal data management systems.

5. Training: Staff regular tutor and coach training sessions to cultivate commitment,motivation, and reinforce relationships. Train groups of tutors and coachessometimes larger than 60-70 individuals during Institute. Training content willinclude AmeriCorps roles, responsibilities and expectations. Assist as needed withtraining session logistics and support. Provide exceptional customer service at alltimes.

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6. Travel: Conduct site visits, a minimum of once a year, with all principals, InternalCoaches, and tutors. In addition, attend relevant site or district functions and otherstakeholder groups or meetings. Attend team and program meetings as well as all-staff meetings. Attend organization – wide conference calls and training sessions.Program Managers with sites located in Greater Minnesota will experiencefrequent travel and occasional overnight stays.

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7. External Relations: Act as local contact for media outlets promoting andproviding information regarding the Reading and Math Corps programs. Supportand facilitate legislative and funder site visits. Build and cultivate communitypartnerships in the geographic area they serve.

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8. Attendance: Regular, timely attendance to meet organizational needs in anefficient and effective manner.

SECONDARY FUNCTIONS: ● Organizational Outreach: Participates in outreach opportunities by engaging external

stakeholders and community members to build awareness of service opportunities.● Cross-Functional teams/Task Forces: Participate in organizational cross-functional

teams and/or task forces to meet organizational goals and ensure cross pollination of ideas,best practices, and continuous improvement strategies.

● Other duties as assigned: Perform assignments and/or other duties as directed by theProgram Directors or Senior Program Managers.

EXPERIENCE AND EDUCATION: • Bachelor’s degree and a minimum 3-5 years program management and/or program

implementation experience, preferably in a non-profit setting.● Demonstrated proficiency in creating partnerships and working in a collaborative

environment.● Proven interpersonal skills including the ability to build relationships, solve problems,

mediate conflict and exercise sound judgment.● Ability to balance multiple priorities and deadlines in a fast-paced evolving environment.● Ability to structure tasks, establish priorities, meet deadlines and set and manage goal

achievement.● Demonstrated professional communication skills characterized by active listening,

respectful two-way communication, and timely and results-oriented communication. Publicspeaking experience preferred.

● Proven commitment, results-driven, and solution-oriented perspective.● Proven ability to adapt to change and innovate.● Experience working with diverse communities and commitment to supporting all tutors

enrolled in our programs. Committed to Reading & Math, Inc.'s work to develop ourorganization's and tutors' intercultural competency

● Proven success navigating situations that require high emotional intelligence, with anemphasis on self-awareness.

● Proficiency with MS Office and Excel. Previous database experience preferred. Ability toutilize video conferencing effectively.

● Familiarity with or interest in literacy, education, national service and/or social causes.

● Must have a valid drivers’ license and ability to travel 15 percent of the time to locationsand/or meetings throughout Minnesota.

Physical Factors: Indicate the frequency this position requires the following in a typical eight (8) hour workday.

Physical Not Applicable

Rarely (<1/2

hr)

Occasionally (1/2 – 2 ½

hrs)

Frequently (2 ½ - 5 ½

hrs)

Continually (5 ½ - 8

hrs)

Comments

Sitting Walking Lifting 25 pounds

Keyboard typing

Sensory Not Applicable

Rarely (<1/2

hr)

Occasionally (1/2 – 2 ½

hrs)

Frequently (2 ½ - 5 ½

hrs)

Continually (5 ½ - 8

hrs)

Comments

Talking in person

Talking on telephone Hearing in

person Hearing on telephone