job satisfaction of shahjalal islami bank limited

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Job Satisfaction of Shahjalal Islami Bank Limited


Chapter 1



1. IntroductionWith the opening up of the economy of Bangladesh, a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities, increases in income level, and changes in consumption pattern and consequently there emerges a competitive environment in the country. Specifically, the expansion of banking business, along with customized services, has created a severe implied competition in this sector. This competition has made the service gap wider as private banks offer better services to their internal and external customers. The scenario has created an urge to the bank policy makers to identify the underlying reasons and brought them into consideration the job satisfaction issue. It will investigate that officer of Shahjalal Islami Bank Limited play the key role in manipulating their services through implementing policy.

1.1: Statement of the ProblemJob satisfaction is the reaction of the workers against the role they play in their work. The studies will designee to investigate the level of achievement of employees job satisfaction of Shahjalal Islami Bank Limited in Bangladesh.

1.2: Rationale of the Study

Todays business world is dynamic and competitive therefore organizations looking for talent, extrovert graduates who belong to high degree of adaptability quality. Todays business graduates will be the core part of business organization. So business graduates need to have both theoretical & practical knowledge to manage the business activity properly. In order to be familiar with organizational culture and to gain some practical knowledge about an organization our Department provides Eight to twelve week internship program as a part of the BBA program. After completion of the program period a student must submit the report on the assigned topic to the Supervisor and the department. This program carries three (3) credit hours out of 126 credit hours of the BBA program.

1.3: Background of the Report

I was assigned in Shahjalal Islami Bank Limited through my Internship supervisor. I was selecting Bangladesh Shahjalal Islami Bank Limited to perform my internship program as my honorable supervisor inspired me. I thought SJIBL being the prime development financing institution continued its effort to make an effective contribution towards expansion of industrialization process of Bangladesh. It seems to me that in SJIBL there is a sufficient opportunity to gain practical knowledge about the activities of a bank. The working environment is good and the employees are very much cooperative to provide practical knowledge about different functions of the bank. I selected a topic named "Job Satisfaction of Shahjalal Islami Bank Ltd." On the basis of this topic I have prepare my Internship Report.

1.4: Objective of the Report

1.4.1: Broad Objective:

The attitudes regarding job satisfaction are broadly related to the areas of intrinsic nature of work, wage and security, supervision, and company policies and practices. The broad objective of the study is descriptive analysis that employee satisfaction of Shahjalal Islami Bank Limited.

1.4.2: Specific Objective:

The Specific objective of the study is findings the results from the balancing and summation of many specific likes and dislikes of employees experienced in connection with their jobs. The present study deals with the two issues to analyze the job satisfaction of bank officers of the SJIBL in. The issues are:

The relative importance of job satisfaction factors. The impact of bank type, work experience, age and sex differences on the attitudes toward job satisfaction.

1.5: Scope of the ReportSince I have worked in the Shahjalal Islami Bank Limited, Tongi Branch, I get the opportunity to gain knowledge of different part of banking system. The supervisor divided into the whole banking in three parts. As a result I got the opportunity to work in all three divisions (investment division, general banking division, foreign exchange division). And from these three different departments or divisions, I hope that I will be capable of doing these types of jobs in the future. Moreover, as I am a HR student so my supervisor helps me to communicate with HR Department.

1.6: LimitationOn the way of my study in Shahjalal Islami Bank Limited, I faced the following problems, which may be termed as the limitations of the study. The major limitations of this study are given as follows:

There were some restrictions to have access to the information confidential by concern authority. Sufficient records, publications regarding customer service were not available as per requirement. Three-month is not sufficient time to gain practical knowledge and prepare a report. The employees of the bank are so much busy so they cannot provide me to give information. I have no proper experience to do this kind of report. So, inexperience creates obstacle to follow the systematic and logical research methodology.

1.7: Methodology: 1.7.1: Sources of Data Collection: Primary Sources:

Primary data will be collecting by different sources. Observation of banking activities. Face to face Interviews. Employee survey data were gathering by analyzing responses to questionnaire. Experiences gained during performing duties for General Banking department and HR department. Discussion with officers of Shahjalal Islami Bank Limited. Secondary Sources:

Annual reports of Shahjalal Islami Bank Limited. Various documents from General Banking department. Different websites, books. Internal Records.


An Overview of Shahjalal Islami Bank Limited (SJIBL)

2.0: Historical Background of SJIBLShahjalal Islami Bank Limited (SJIBL) commenced its commercial operation in accordance with principle of Islamic Shariah on the 10th May 2001 under the Bank Companies Act, 1991. During last eleven years SJIBL has diversified its service coverage by opening new branches at different strategically important locations across the country offering various service products both investment & deposit. Islamic Banking, in essence, is not only INTEREST-FREE banking business, it carries deal wise business product thereby generating real income and thus boosting GDP of the economy. Board of Directors enjoys high credential in the business arena of the country, Management Team is strong and supportive equipped with excellent professional knowledge under leadership of a veteran Banker Mr. Md. Abdur Rahman Sarker.2.1: Shahjalal Islami Bank Limited at a glanceWith a view to materialize the dream of the people of Bangladesh for doing their banking transactions in line with what is prescribed by Islam, a group of highly successful entrepreneurs conceived an idea of floating a commercial bank styled as Shahjalal Islami Bank Limited which is named after the name of the renowned saint Hajrat Shahjalal who dedicated his life for the cause of peace in this world and hereafter and for the service of humanity. The sponsors are reputed personalities in the field of trade & commerce, industry and finance. Shahjalal Islami Bank Limited offers the full range of banking services for personal and corporate customers, covering all segments of society within the framework of Banking Company Act and rules and regulations laid down by our central bank. Diversification of products and services include Corporate Banking, Retail Banking and Consumer Banking right from industry to agriculture, real estate to software and is backed by the latest technology.

The Bank is being managed by a group of highly experienced professionals with diversified experience in finance and banking. The Management of the bank constantly looks after customers satisfaction and believes that a satisfied customer is a great Ambassador. The Bank has already achieved tremendous progress within only five years. The bank has already ranked as one of the quality service providers & is known for its reputation. The offers the full range of banking services for personal and corporate customers, covering all segments of society within the framework of Banking Company Act and rules and regulations laid down by our central bank. By now, the Bank established correspondent Banking relationship with 18 Banks covering their global network of 385 branches/units of International repute at different important locations. It also established accounting relationship with 10 Banks and maintaining 22 NOSTRO Accounts in 8 (eight) major Currencies at different convenient locations.

The Board of Directors of our Bank consists of reputed Industrialists and Businessmen who are successful in their respective fields headed by Mr. Sajjatuz Jumma, the Chairman of the Board who is an eminent Industrialist & reputed businessman in Bangladesh and current Chairman of Islamic Banks Consultative Forum (IBCF). The Board generally deals with policy matters relating to management of Business and sets goal for the growth & development of the Bank as a whole, review of the same from time to time and gives necessary guidance to the management.

The Bank is managed by a Team of professional Executives and Officials having profound banking knowledge & expertise in different areas of management and operation of Banks. The Team is headed by the immediate past Executive President and CEO of Islami Bank Bangladesh Ltd. (IBBL) for about 7 years. During his Incumbency, IBBL attained a remarkable growth & development. Above all, he had the opportunity to hold the position of Chairman of the Board of Directors of Islami General Insurance Company &amp


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