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  • 8/13/2019 Evaluation of Job Satisfaction of Social Islami Bank Limited.

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    INTERN REPORT ON EVALUATION OF JOB SATISFACTION OF SOCIAL ISLAMI BANK LIMITED

    CHAPTER 01

    INTRODUCTION

    Chapter Overview

    Introduction

    Origin of the Report

    Objectives

    Methodology of Data Collection

    i!itation of the "tudy

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    INTERN REPORT ON EVALUATION OF JOB SATISFACTION OF SOCIAL ISLAMI BANK LIMITED

    1.0 Introd!tion"

    #ith the opening up of the econo!y of $angladesh% a dra!atic change has been

    observed both in !anufacturing and in service sectors& This has brought higher

    e!ploy!ent opportunities% increases in inco!e level% and changes in consu!ptionpattern and conse'uently there e!erges a co!petitive environ!ent in the country&

    "pecifically% the e(pansion of ban)ing business% along *ith custo!i+ed services% has

    created a severe i!plied co!petition in this sector& This co!petition has !ade the

    service gap *ider as private ban)s offer better services to their internal and e(ternal

    custo!ers& The scenario has created an urge to the ban) policy !a)ers to identify the

    underlying reasons and brought the! into consideration the job satisfaction issue& It

    *ill investigate that officer of "ocial Isla!i $an) i!ited play the )ey role in

    !anipulating their services through i!ple!enting policy&

    1.1 #tate$ent o% the Pro&'e$"

    ,ob satisfaction is the reaction of the *or)ers against the role they play in their *or)&

    The studies *ill designee to investigate the level of achieve!ent of -Evaluation ,ob

    "atisfaction of "ocial Isla!i $an) i!ited&.

    1.2 Rationa'e o% the #td("

    Today/s business *orld is dyna!ic and co!petitive therefore organi+ations loo)ing for

    talent% e(trovert graduates *ho belong to high degree of adaptability 'uality& Today/s

    business graduates *ill be the core part of business organi+ation& "o business graduates

    need to have both theoretical 0 practical )no*ledge to !anage the business activity

    properly& In order to be fa!iliar *ith organi+ational culture and to gain so!e practical

    )no*ledge about an organi+ation our Depart!ent provides Eight to t*elve *ee)

    internship progra! as a part of the $$1 progra!& 1fter co!pletion of the progra!

    period a student !ust sub!it the report on the assigned topic to the "upervisor and the

    depart!ent& This progra! carries three 234 credit hours out of 567 credit hours of the

    $$1 progra!&

    1.) *a!+,rond o% the Report"

    I *as assigned in "ocial Isla!i $an) i!ited through !y Internship supervisor&

    I *as selecting $angladesh "ocial Isla!i $an) i!ited to perfor! !y internship

    progra! as !y honorable supervisor inspired !e& I thought "I$ being the

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    INTERN REPORT ON EVALUATION OF JOB SATISFACTION OF SOCIAL ISLAMI BANK LIMITED

    pri!e develop!ent financing institution continued its effort to !a)e an effective

    contribution to*ards e(pansion of industriali+ation process of $angladesh& It

    see!s to !e that in "I$ there is a sufficient opportunity to gain practical

    )no*ledge about the activities of a ban)& The *or)ing environ!ent is good and

    the e!ployees are very !uch cooperative to provide practical )no*ledge about

    different functions of the ban)& I selected a topic na!ed -o& #ati/%a!tion o%

    #o!ia' I/'a$i *an+ i$ited- On the basis of this topic I have prepare !y

    Internship Report&

    1.4 O&e!tive o% the Report"

    1.4.1" *road O&e!tive"

    The attitudes regarding job satisfaction are broadly related to the areas of intrinsic

    nature of *or)% *age and security% supervision% and co!pany policies and practices&

    The broad objective of the study is descriptive analysis that e!ployee satisfaction of

    "ocial Isla!i $an) i!ited&

    1.4.2 #pe!i%i! O&e!tive"

    The "pecific objective of the study is findings the results fro! the balancing and

    su!!ation of !any specific li)es and disli)es of e!ployees e(perienced in connection*ith their jobs& The present study deals *ith the t*o issues to analy+e the job

    satisfaction of ban) officers of the "I$ in& The issues are8

    The relative i!portance of job satisfaction factors&

    The i!pact of ban) type% *or) e(perience% age and se( differences on the

    attitudes to*ard job satisfaction&

    1. #!ope o% the Report"

    "ince I have *or)ed in the "ocial Isla!i $an) i!ited% Ra!pura $ranch% I get the

    opportunity to gain )no*ledge of different part of ban)ing syste!& The supervisor

    divided into the *hole ban)ing in three parts& 1s a result I got the opportunity to *or)

    in all three divisions 2invest!ent division% general ban)ing division% foreign e(change

    division4& 1nd fro! these three different depart!ents or divisions% I hope that I *ill be

    capable of doing these types of jobs in the future& Moreover% as I a! a 9R student so

    !y supervisor helps !e to co!!unicate *ith 9R Depart!ent&

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    1.3 ethodo'o,("

    1.3.1 #or!e/ o% Data Co''e!tion"

    1.3.1.1 Pri$ar( #or!e/"

    Pri!ary data *ill be collecting by different sources&

    Observation of ban)ing activities&

    :ace to face Intervie*s&

    E!ployee survey data *ere gathering by analy+ing responses to 'uestionnaire&

    E(periences gained during perfor!ing duties for ;eneral $an)ing depart!ent

    and 9R depart!ent&

    Discussion *ith officers of "ocial Isla!i $an) i!ited&

    1.3.1.2 #e!ondar( #or!e/"

    1nnual reports of "ocial Isla!i $an) i!ited&

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    CHAPTER 6 02

    *AN7IN8 #ECTOR IN *AN8ADE#H

    Chapter Overview

    Definition of $an)

    Objective of $an)

    9istorical $ac)ground of the $an)

    $an)ing Operations in $angladesh

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    2.02.0 De%inition o% *an+"

    1 ban) is a financial institutionand a financial inter!ediarythat acceptsdepositsand

    channels those deposits into lending activities% either directly or through capital

    !ar)ets& 1 ban) connects custo!ers that have capital deficits to custo!ers *ith capitalsurpluses&

    The *ord ban) *as borro*ed in Middle Englishfro! Middle :renchban'ue% fro! Old

    Italianbanca% fro! Old 9igh ;er!anbanc% ban) >bench% counter>& $enches *ere used

    as des)s or e(change counters during the Renaissanceby :lorentineban)ers% *ho used

    to !a)e their transactions atop des)s covered by green tablecloths& Due to their critical

    status *ithin the financial syste! and the econo!y generally% ban)s are highly

    regulatedin !ost countries& Most ban)s operate under a syste! )no*n as fractional

    reserve ban)ing*here they hold only a s!all reserveof the funds deposited and lend

    out the rest for profit& They are generally subject to !ini!u! capital re'uire!ents

    *hich are based on an international set of capital standards% )no*n as the 1ccords&

    $an)ing business> !eans the business of receiving !oney on current or deposit

    account% paying and collecting che'ues dra*n by or paid in by custo!ers% the !a)ing

    of advances to custo!ers% and includes such other business as the 1uthority !ay

    prescribe for the purposes of this 1ct receiving fro! the general public !oney on

    current% deposit% savings or other si!ilar account repayable on de!and or *ithin less

    than ?3 !onths@ &&& or *ith a period of call or notice of less than that periodA paying or

    collecting chec)s dra*n by or paid in by custo!ers&

    2.1 O&e!tive o% *an+"

    People have traditionally used ban)s as a *ay to safeguard those things !ost i!portant

    to the!& Not only *ere ban)s used to save deposits and *ithdra* !oney% they *ere

    also used for loans% docu!ent safety deposits% and financial consulting& Today there are

    a variety of ban)s that serve different purposes&

    In order to understand the !ain objective of a ban)% it is i!portant to )no* *hat a

    co!!ercial ban) is& Bnli)e a traditional ban)% a co!!ercial ban) is a financial

    institution that provides services pri!arily fro! one business to another& Co!!ercial

    ban) activities are different than invest!ent or traditional ban)s in that co!!ercial

    ban)s act as inter!ediaries bet*een an issuer of security and the investing public%

    http://en.wikipedia.org/wiki/Financial_institutionhttp://en.wikipedia.org/wiki/Financial_institutionhttp://en.wikipedia.org/wiki/Financial_intermediaryhttp://en.wikipedia.org/wiki/Deposit_accounthttp://en.wikipedia.org/wiki/Deposit_accounthttp://en.wikipedia.org/wiki/Loanhttp://en.wikipedia.org/wiki/Capital_markethttp://en.wikipedia.org/wiki/Capital_markethttp://en.wikipedia.org/wiki/Middle_Englishhttp://en.wikipedia.org/wiki/Middle_Frenchhttp://en.wikipedia.org/wiki/Italian_languagehttp://en.wikipedia.org/wiki/Old_High_Germanhttp://en.wikip