an internship report final on shahjalal islami bank limited. bangladesh

7/26/2019 An Internship Report Final on Shahjalal Islami Bank Limited. Bangladesh

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An Internship ReportOn

General Banking and Customer Service

SHAHJALAL ISLAI BA!" LII#$%

SUBMITTED BY

BBA &ROGRA

SUBMITTED FOR THE FULFILLMENT OF THE DEGREE OFBACHELOR OF BUSINESS ADMINISTRATION (BBA)

UNIVERSITY

SUBMITTED TO

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Table Of Content

C!a"te# $a#t%&'la#

$a(e

No)

Lette# of S'b*%%on i

A&+no,le-e*ent ii

$#efa&e iii

E.e&'t%/e S'**a#0 iv

C!a"te# One O#%entat%on of t!e #e"o#t

'(' Origin o) the Stud* +

'(, O-.ective o) the Stud* +

'(/ ethodolog* o) the Stud* +

'(+ Scope o) the Stud* 0

'(0 Limitation o) the Stud* 0

C!a"te# T,o T!eo#et%&al a"e&t of Ila*%& Ban+%n

,(' Islamic Banking Concepts 1

,(, O-.ectives o) Islamic Bank 1

,(/ Islamic Banking ovement #hroughout the 2orld 1

,(+ Islamic Banking ovement in Bangladesh 3

C!a"te# T!#ee S1IBL 2 It $#of%le

/(' Historical Background o) SJIBL ''

/(, An introduction a-out SJIBL )or $4( Branch ''

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/(/ O-.ectives o) SJIBL ',

/(+ 5ision 6 ission ',

/(0 Organi7ational Structure '/

C!a"te# Fo'# Gene#al Ban+%n

+(' General Banking %ivision '8

+(, %epo sit o-ili7ation o) SJIBL '8

+(/ %i))erent t*pe o) Scheme ,9

+(+ #otal Account and deposit ,/

+(0 Che:ue -ook issue ,+

+(8 Local remittance ,0

+(1 Activities o) clearing department ,8

+(3 Activities o) cash department ,;

C!a"te# F%/e F%n-%n 2 #e&o**en-at%on

0('


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HAPTER # 01

Orientation of the Report

33 O#%%n of t!e St'-0

#his report originated as an academic re:uirement o) BBA &rogram o) @niversit* o) South Asia(A)ter completion o) the program a student must su-mit the report on the assigned topic to thedepartment( #he program is three months duration(

34 Ob5e&t%/e of t!e St'-0

T!e *a%n ob5e&t%/e of t!e t'-0 a#e6

#o kno General -anking activities o) Shah.alal Islami Bank Limited >SJIBL?

#o evaluate SJIBL?

#o identi)* the customer service o) SJIBL(

7 Met!o-olo0 of t!e St'-0

I have used mainl* secondar* data sources )or this report( But primar* data has -een collected inthe )orm o) intervies ith various emplo*ees o) GSA -ranch( #he intervies are -ased onin)ormal discussion( I asked :uestions -ased on the discussion and the* shared relevantin)ormation a-out service per)ormance strategies o) SJIBL

I used the )olloing sources )or in)ormation

SJIBL Annual Report ,9'+

Annual report o) Shah.alal Islami Bank Ltd(

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Statement o) a))airs(

Bank Rate sheet(

%ail*eekl* report

Bangladesh Bureau o) statistics report(

%i))erent pu-lications regarding -anking )unction and )oreign e4change operation(

SJIBL e-site

8 S&o"e of t!e t'-0

#he scope o) the report is the irpur -ranch o) Shah.alal Islami Bank Limited >SJIBL? and itsoperation throughout the countr*(

39 L%*%tat%on of t!e St'-0

%uring the stud* I have )aced the )olloing limitations

#hree monthsD time is not enough )or such an e4tensive stud*( It is ver* di))icult tocollect all the re:uired in)ormation in such a short period(

Lack o) availa-ilit* o) su))icient data

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HAPTER # 02

Theoretical Aspect of Islamic Banking

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43 Ila*%& Ban+%n Con&e"t

According to Ila*%& Ban+%n A&t of Mala0%a:an Islamic Bank is EA compan* hichcarries on Islamic Banking -usiness( Islamic Banking -usiness means -anking -usinesshose aims and operations do not involve an* element hich is not approved -* the religionIslam(

D# ;%a'--%n A!*e- sa*s EIslamic -anking is essential normative concept and could -e

de)ined as conduct o) -anking in consonance ith the ethos o) the value s*stem o) Islam(

44 Ob5e&t%/e of Ila*%& Ban+%n

An Islamic Bank is a )inancial institution that operates ith the o-.ective to implement andmateriali7e the economic and )inancial principles o) Islam in the -anking area(#he main o-.ectives o) Islamic Banking are

#o conduct interest F)ree -anking(

#o esta-lish participator* -anking instead o) -anking on de-tor Fcreditor relationship(

#o invest through di))erent modes permitted under Islamic Shariah(

#o accept deposits on pro)it Floss sharing -asis(

#o esta-lish el)are oriented -anking s*stem(

#o e4tend co=operation to the poor the helpless and the lo Fincome group )or theireconomic enlistment(

#o pla* a vital role in human development and emplo*ment generation( #o contri-ute toards -alanced groth and development o) the countr* through

investment operations particularl* in the less developed areas( #o contri-ute in achieving the ultimate goal o) Islamic economic s*stem(

7 Ila*%& Ban+%n Mo/e*ent T!#o'!o't t!e ,o#l-

#he e4pansion and un)olding o) Islamic -anking along ith traditional interest -ased -ankingis a recent phenomenon( Islamic -anking is an insepara-le part o) Islamic econom*( %uring)i)ties it as onl* a su-.ect matter o) research and as limited to the ritings o) scholars and

philosophers( %uring the si4ties actual e4periments ere made and in the seventies Islamic

-anking institutions started

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gaining strength( #he eighties and nineties are the period o) consolidation and no Islamic-anking is coming up as the onl* el)are -anking s*stem o) the modern orld(

Conse:uentl* Islamic -anking movement achieved stead* progress and assumed signi)icantdimension and role ith the esta-lishment o) the !asser Social Bank >';1,? ';11? Jordan Islamic Bank )or ';13? #urke* in >';3/?( &akistan declared all -anks as Islamic in';13 and Iran declared in ';3+( $mergenc* o) development Bank as an International


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#o pro)essional -odies Islamic $conomies Research Bureau >I$RB? esta-lished in ';18 andBangladesh Islami Bankers Association >BIBA? esta-lished in ';39 made signi)icant

contri-utions toards introduction o) Islamic -anking in the countr*( #he* came )orard toprovide training on Islamic -anking to top -ankers and economists to )ill=up the vacuum o)leadership )or the )uture Islamic in Bangladesh( #he* also held seminars s*mposia and onIslamic economics and -anking throughout the countr* to mo-ili7e pu-lic opinion in )avor o)Islamic -anking(

At last the long dran struggle to esta-lish an Islamic -ank in Bangladesh -ecame a realit*and Islamic Bank Bangladesh Limited as )ounded o /9th arch ';3/ in hich ';Bangladeshi national + Bangladeshi institutions and '' -anks )inancial institutions andgovernment -odies o) the iddle $ast and $urope including I%B and to eminent

personalities o) the "ingdom o) Saudi Ara-ia .oined hands to make the dream a realit*(

Al Baraka Bank Ltd( >no recogni7ed as the Oriental Bank? as esta-lished in ';31(

Al Ara)ah Islami Bank and Social Investment Bank Ltd( ere esta-lished in ';;0(

Shamil Bank o) Bahrain >Islamic Bankers? has started its operation in ';;1(

Shah.alal Islami Bank Ltd( as esta-lished in ,99'(

$4im Bank Ltd( converted its entire -anking operation into Islamic Banking )rom Jul*,99+(

!ine conventional -anks namel* &rime Bank Ltd( %haka Bank Ltd( South $ast Bank Ltd(&remier Bank Ltd( #he Cit* Bank Ltd( Jamuna Bank Ltd( Ara- Bangladesh Bank Ltd(Standard Chartered Bank and the HSBC have so )ar esta-lished Islamic Banking -ranches insome ma.or cities(

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HAPTER # 0

!hah"alal Islami Bank imite$ % Its

Profile

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73 H%to#%&al Ba&+#o'n- of S!a!5alal Ila*% Ban+ L%*%te-

Shah.alal Islami Bank Limited is -ased on Islamic Shariah( SJIBL is named a)ter the name o)a saint Ha.rat Shah.alal >R? ho dedicated his li)e )or the cause o) peace in this orld and

herea)ter served the humanit*( It as incorporated as a &u-lic limited compan* on ' stApril

,99' under companies Act ';;+( It started its Banking operation on a* '9 ,990 ith the 'st

-ranch >main -ranch? opened at 03 dilkusha CA %haka o-taining the license o) Bangladesh

Bank )or enlistment o) economic condition o) its customers as ell as to contri-ute

sustaina-le economic groth and development in trade and industr* o) the countr*( Its

corporate head :uarter is situated at ,B Gulshan South Avenue Gulshan='(

74 An Int#o-'&t%on abo't S1IBL M%#"'# B#an&!

irpur -ranch is the '8th -ranch o) Shah.alal Islami Bank Ltd( in %haka( #his -ranch asesta-lished 8th!ovem-er ,991 it is situated at the ,nd And /rd)loor o) ,/9 Senpara &ar-ataBegum Roke*a Sharani irpur= '9 and %haka(

#he -ank is designed under to )loor( It has -een providing Islamic -anking services )or thecustomers o) irpur area( #he name o) the present -ranch anager is M'!- A*%# Hoa%nSa#+e#: Sen%o# A%tant V%&e $#e%-ent #he overall -anking operation o) irpur -ranchcan -e divided into three -road categories( #hese categories or divisions are

De"a#t*ent of t!e B#an&!

Account opening and Customer Service %epartment(

Cash %epartment(

Accounts %epartment(

Investment %epartment(


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77 Ob5e&t%/e of S!a!5alal Ila*% Ban+ L%*%te-

#he prime o-.ective o) Shah.alal Islami Bank Limited is to promote )oster and develop theapplication o) Islamic principles la and tradition to the transaction o) )inancial -anking andrelated -usiness a))airs( It has also -een looking )orard to promote Investments Companies$nterprise and other related concerns engaged in such -usiness that is accepta-le and consistentith Islamic principles la and tradition( #he o-.ective o) Shah.alal Islamic Bank Limited inthe conte4t o) its role in the econom* ma* -e enumerated as )ollos

#o o))er contemporar* )inancial services in con)ormit* ith Islamic Shariah(

#o contri-ute toards economic development and prosperit* ithin the principles o)Islamic Justice(

#o )acilitate e))icient allocation o) resources(

#o help achieving sta-ilit* in the econom*(

8 V%%on M%%on

V%%on6

#o provide :ualit* services to customers(

#o set high standards o) integrit*(

#o e4tends customers innovation services ac:uiring state=o)=the=art technolog* -lendedith Islamic &rinciples and -eing total satis)action to our clients and emplo*ees(

M%%on6

#o e4pand Islamic -anking throughout el)are oriented -anking s*stem(

$nsure e:uit* and .ustice in economic activities(

$4tend )inancial assistance to poorer section o) the people(

Achieve -alance groth and e:uita-le development(

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79 O#an%


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797 E.e&'t%/e Co**%ttee

All routine matters -e*ond delegated poers o) management are decide upon -* or routedthrough $4ecutive Committee su-.ect to rati)ication -* the Board o) %irectors(

C!a%#*en

De"'t0 C!a%#*en

D%#e&to#

Mana%n D%#e&to#

Seeta#0

Leal A-/%e#

A'-%to#

798 $ol%&0 Co**%tteeAll matters relating to the principles rules and regulations ethics etc( operation andmanagement o) the Bank are recommended -* the Committee o) the Board o) %irectors(

799 Manae*ent Tea*

Mana%n D%#e&to#

E.e&'t%/e V%&e $#e%-ent

V%&e $#e%-ent

S# At V%&e $#e%-ent

A%tant V%&e $#e%-ent

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HAPTER # 0&

'eneral Banking

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Int#o-'&t%on6

Shah.alal Islami -ank limited is a commercial -ank and it pla*s a ver* important role in oureconom* in )act it is di))icult to imagine ho our economic s*stem ould )unction e))icientl*ithout the help o) commercial -ank( #he* are heart o) our )inancial structure since the* havethe a-ilit* co=operation ith the Bangladesh Bank to add to the mone* suppl* o) the nation andthus create additional purchasing poer( #hese characteristics set commercial -anks apart )romother )inancial institution( In addition to issuing deposits pa*a-le on demand the* accept timedeposit( B* lending and investing these resources and -* trans)erring )unds throughout thenation and even -eteen countries the* make possi-le a more complete utili7ation o) resourceso) the nation( Although -anks create no ne ealth their lending( Investing and relatedactivities )acilitate the economic process o) production distri-ution and consumption( #here aremainl* three sections in SJIBL via General Banking %ivision Investment %ivision and


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Short F!otice %eposit >S!%?

843 Al =>a-%a! C'##ent De"o%t (ACD)

Shah.alal Islami Bank Limited receives deposits in its Al F2adia Current Account( It hassome similarit* ith the current account o) conventional -ank( Banks -eing trustee preservesand keeps or in sa)e custod* o) hat is deposited( %epositors )eel sa)e in keeping their mone*ith the -ank and take transaction )acilities( Bank provides assurance o) returning mone* tothe depositors on demand( In the process o) opening Al=2adiah %eposit the -ank getsapproval o) the depositors regarding the use o) the deposited mone* and earns pro)it out o)their development( An* losses incurred -* a* o) such investment are totall*

-orne -* the -ank( #hus the depositors donDt take the risk o) losses ith Al= 2adiah Current

%eposit the* also donDt e4pect an* pro)it )rom it( %epositors are provided ith che:ue-ook(

#he* can ithdra or deposit an* amount as and hen the* like( Bank ma* charge a )ee inthe account( Al=2adiah %eposit are short terms and ver* uncertain thus -anks have to -e

ver* use)ul in the investment o) mone* )rom this account(

844 Gene#al Do&'*entat%on #e?'%#e fo# o"en%n a (ACD)6

a Fo# an In-%/%-'al C'to*e#6

Cop* o) passport or $mplo*erDs certi)icate or CommissionerDs Certi)icate or Letter o)

introduction -* a person accepted to the Bank(

#I! Certi)icate i) applica-le(

#o recent passport si7e photographs dul* attested -* the Introducer(

b Fo# Sole $#o"#%eto#!%"6

Cop* o) #rade License(

#o recent passport si7e photographs o) the proprietorSignator* dul* attested -* theIntroducer(

Cop* o) the passport the proprietorSignator* i) availa-le

CommissionerDsChairmanDs Certi)icate or Latter o) Introduction -* a person accepted

to the Bank(

#I! certi)icate(

& Fo# $a#tne#!%"6 Cop* o) &artnership %eed o) the


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$4tract o) Resolution o) the &artners o) the


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847 O"en%n a M'-a#aba a/%n De"o%t (MSD)6

udara-a Saving %eposit >S%? is open -* the loer and middle class people ho ish to

save a part o) their incomes to meet their )uture need intend to earn an income )rom theirsavings( It aims at encouraging savings o) non=trading persons>s? institution>s? societ* etc(-* depositing small amount o) mone* in the -ank(

$a0*ent of $#of%t6

Shah.alal Islami Bank Limited is proving 0(0 pro)it on udara-a Saving %eposit(

O"en%n a a/%n a&&o'nt6


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848 M'-a#aba S!o#t Not%&e De"o%t (MSND)6

Shah.alal Islami Bank Limited also receives term deposit )rom the clients( #he S!% account isdi))erent )rom the interest=-ased -anks( It is also a #ime %eposit account( #he )ormalities )oropening o) this account are similar to those re:uired )or Al=2adiah Current Account( #he onl*di))erence is that seven >1? da*sD notice is re:uired )or ithdraal o) an* sum and pro)it is paid(#he rate o) pro)it )or this account is 0( I) the ithdraal on demand is desired it ma* -e paidsu-.ect to the )or=)eature )or the period o) notice or the e4pired o) notice(

87 D%ffe#ent T0"e of S&!e*e6

#he Shah.alal Islami Bank Limited >SJIBL? is containing some %eposit Scheme hich are thereall* pro)ita-le )or -ank and customer( #he Bank maintains Shariah

F-ased transaction ith their customer -* di))erent Scheme those are

' onthl* %eposit Scheme >%S?, udarah #erm %eposit Receipt >#%R?/ onthl* Income Scheme >IS?

+ %ou-le &ro)it %eposit Scheme >%&%S?0 illionaire Scheme(8 Ha.. &alon Scheme(

873 Mont!l0 De"o%t S&!e*e (MDS@D$S)#his account open ver* eas* and there are no )i4ed da* to open( Account holders need a savingsaccount i) heshe pa*s their monthl* installment( I) the account is close -e)ore the maturit* then

pro)it ill -e calculate according to saving rates( I) a depositor )ails to pa* calculate as Savingsrate( But )or the )irst si4=month no pro)it ill -e calculate( !ominee ill en.o* the pro)it ill ina-sence o) the accountholder( %epositor ill get the pro)it a)ter the matured according to)olloing ta-le

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M'-a#aba Te#* De"o%t Re&e%"t (MTDR)6

It is like a )i4ed deposit in the conventional -anking s*stem -ut it does not receive or acceptinterest this account give pro)it and collect deposits( In this mode less than that #k(' crore or#k(' crore and a-ove can -e deposited against client ill get non=trans)era-le instrument o)e:ual amount( I) a customer ithdra hisher mone* -e)ore one month than heshe ill notget an* kind o) pro)it( On the other hand a)ter the maturit* i) client donDt ithdra hishermone* then it ill -e auto reneed ith imposed pro)it )or the ne4t da*s( I) a depositorould like to ithdra his pro)it a)ter si4 months heshe ill get the pro)it accordance ith

previous *earDs pro)it rate( A)ter the announced *earl* pro)it or loss i) -ank )elt in lossposting then the depositor -ound to incur the loss( In a-sence o) account holder the selectednominee ill get the mone*( Account holder -ound to -ear an* kind o) ta4 or e4cise dut*according to government circular( #he pro)it rates o) this account are

T%*e Of De"o%t U" to T+ One Co#e

3 Mont! 0(997 Mont! 1(99 Mont! 1(993 Yea# 1(99

877 Mont!l0 In&o*e S&!e*e (MIS)6

#his scheme is ver* popular in our countr* .o- retreat people opens this scheme( And hichpeople are not a-le to do -usiness than the* are anting to sa)e )rom risk and the* open it( It

is the scheme )or pro)it earning( In this account depositor can deposit minimum o) #k(09999= and a-ove( %epositor ill get #k099 against #k( 09999=( And it is the )i4eddeposit )or / >three? *ears( I) the accountholder to ant to close hisher account -e)orematurit* date than heshe ill get pro)it accordance ith savings rate that is 0(0( In thea-sence o) accountholder the speci)ied nominee ill get the hole -ene)it( #he pro)it rates o)this account are

$e#%o- of S&!e*e Ta+a $e# Mont! $#o/%%onal Rate Re*a#+

7 Yea# #k( '999= )or one

lac',(

Credit Account!um-er is

re:uired

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Intall*ent 9 3: 4: 9: 3: 49: 9:

$e#%o-

7 Yea#

,9;9

9

+'39

9

3/89

9

,9;9

99

+'39

99

'9+0

999

,9;99

99

9 Yea#/;'9

013,'

9'08+,9

/;'909

13,'99

';00,09

/;'9099

Yea#1+9/

+'+3983

,;8'/8

1+9/+9

'+39839

/19'199

1+9/+99

3Yea#

'9++,/

,933+8

+'18;,

'9++,/9

,933+89

0,,''09

'9++,/99


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878 Do'ble $#of%t De"o%t S&!e*e (D$DS)6

#he Shah.alal Islami Bank gives the )acilit* to the client -* the Islamic Shariah udara-arules and regulations( In this scheme depositors can deposit more than #k('9999 )or 8 *earsand ; months a)ter the maturit* date accountholder ill receive dou-le than hisher depositedamount( %epositor ill get 39 investment )acilit* -* deposit the deposit receipt( Bank caninvest this amount an* sector -* the Islamic Shariah rules and regulations( Accountholder are

-ound to pa* an* government ta4(


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88 Total A&&o'nt an- De"o%t

S!a!5alal Ila*% Ban+ L%*%te-

A on 734434

M%#"'# B#an&!

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89 C!e?'e Boo+ I'e

Che:ue Book is a material to ithdra mone* )rom the -ank( It is a ver* convenient a* totransact mone* )rom one place to another ithout an* accident( I) an*one opens an accountthen shehe ill appl* )or a Che:ue-ook on re:uisition slip( A)ter veri)*ing the signature o)the account holder -* the o))icer issues Che:ue( #hen e ill assign num-ers to the leaves o)the Che:ue-ook and account num-er in the register -ook( #he account num-er and -ranchseal ill also -e ritten on ever* lea) o) the Che:ue-ook( #o o))icers initiali7e the accountnum-er and lea) num-ers the issuing o))icer ill also check the register -ook and initiali7es italso( #hen the Che:ue-ook is delivered to the part* a)ter taking the signature on the register

-ook )rom the part*(

D'"l%&ate C!e?'e Boo+ %'e6

2hen a part* looses hisher Che:ue-ook then heshe applies )or duplicate Che:ue-ook(Bank stop pa*ment order )or that lost Che:ue -ook series in the respective ledger( #hen clientneeds guarantorDs certi)icate and guarantor must -e an account holder o) that -ranch ithsu))icient -alance( In this case the part* ill appl* to the -ranch manager )or duplicateChe:ue-ook( #he part* must give indemnit* -ondage re)erring that heshe ill lia-le )or an*)raud=)orger* -* the lost Che:ue( A)ter the )ormalities Bank issue o) ne Che:ue-ook )orclient(

Ret'#n of t!e C!e?'e6

A Che:ue ma* -e returned -* the )olloing reason Account Closed(

Insu))icient )unds(

&a*ment stopped(

Re)er to draer(

%ran against uncollected )unds(

Amount in ords and )igure di))er(

%raerDs signature di))ers(

Alternation re:uires draDs )ull signature(

Che:ue postdated(

%ate incompletemissing(

Clearing house stamp missing(

E.a*%nat%on of t!e C!e?'e6

#he o))icial must e4amine the )olloings

2hether the instrument presented is related to the -ranch(

#he instrument is not undatedanti=datedpost=dated(

#he instrument is not crossed since crossed instruments are not pa*a-le over thecounter(

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#he amounts is ords and )igures are ritten and do not di))er(

#here is no alternation an*here on the instrument(

In case o) order Che:ue the proper identi)ication o) the pa*ee ensure to the

satis)action o) the Bank( #he instrument -ears the signature o) the draer(

#he num-er o) the instrument along ith preceding series i) an* con)orm to thenum-erseries issued and recorded in the relative account particulars(

#he instrument -earing similar num-er as not -een paid earlier(

Lo&al Re*%ttan&e

Local Remittance means sending mone* )rom one place to another )or the customers and it isver* important service s*stem in our countr*(


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con)irmation the issuing -ank sends an advice a-out the %% to the pa*ing -ranch(


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Clea#%n

Clearing %epartment orks are classi)ied in to a*s

Outard Clearing Inard Clearing

83 O't,a#- Clea#%n6

#his instruments dran on other -anks ithin the clearinghouse area are deposited throughour clients are sent )or collection is called outard clearing(

$#o&e-'#e fo# O't,a#- Clea#%n6

Instrument received Check these items in the instrument a? date -? -ranch c? amount in ords and )igure

d? signature

Special crossing seal clearing AC credited

$ntr* in the Outard Clearing Register(

&reparation )or Clearing House a? Schedule making -? send to

principal o))ice(

#he amount in part* AC in the clearing part is not in the availa-le -alance part o) thecomputer program( I) the instrument is honored then the amount merges are availa-le

-alance( #his is done -* customi7ed so)tare prepared -* SJIBL O# %epartment(

84 In,a#- Clea#%n6

2hen e receive che:ue dran on our -ranches ithin the clearinghouse area presented -*other -anks is knon as inard clearing$#o&e-'#e fo# In,a#- Clea#%n6

Instrument >%%Che:ue&O? comes )rom principal o))ice

$ntr* in EInard Register

Che:ue Fin computer

%% F%% pa*a-le

&a* Order respective register

Sign in the register -* authori7ed o))icer

Cancellation o) instrument

Send IBCA to Local O))ice )or honored instrument

Send Return memo shoing cause to Local O))ice )or dishonoredinstrument(

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87 T#anfe# Del%/e#06

#rans)er deliver* is o) to t*pes Outard

Inard

O't,a#- T#anfe# Del%/e#06

Instrument send )or collection to other -ranches is outard trans)er deliver*( Its procedure islike this

Receive instrument

Special crossing seal trans)er deliver* seal endorsement as E&a*ees AC ill credit(

$ntr* in EOutard trans)er deliver* register Schedule enclosed

Receive IBCA and credit the part* AC

In,a#- T#anfe# Del%/e#06

2hen instrument come to our -ranch )or collection then it is called inard trans)er deliver*(Its procedure is as )ollos

Receive instruments

5eri)ication o) )olloing items are taken(

Branch %ate

Amount in ords and )igure

Signature

Serial num-er

$ntr* in EInard trans)er deliver* register(

5oucher

IBCA issue

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29/42

8 A&t%/%t%e of Ca! De"a#t*ent

Cash department is the most vital department o) a -ank and it is call -lood o) a -ank( It is aplat)orm to communicate ith customers( Cash department receives 6 pa*s cash directl*(In the cash department there are )olloing register

5ault register

Cash receive register

Cash pa*ment register

Cash -alance register

Cash remittance register

"e* register

Cash position memo

#here is a procedure o) cash in and cash=out )rom the vault( Also a s*stematic procedure ismaintained )or receiving cash through di))erent vouchers and pa*ment against di))erentche:ues and vouchers(

Va'lt O"en%n6

#he vault opened ith to di))erent ke*s o) to respective authori7ed o))icers( #he o))icersare

anager o) the Branch

Cash Fin Fcharge O))icer

Strong room has to ke*holes opened -* to o))icers respectivel* -* to ke*s o) cash(Generall* %eput* anager o) the Branch -ears authorit* a-sence o) manager( Grill door one

ke*hole opened -* Fto ke*s o) to o))icers and -ring out )olloing thing Cash 5aultregister Receive register &a*ment register Balance Book securit* station( $nter the amounto) cash ithdraal )rom the vault register(

Ca! Re&e%/e $#o&e-'#e6

Cash is the li)e o) a -ank( %i))erent t*pes o) )rom are used )or cash deposits )or di))erentt*pes o) accounts( Cash ma* -e received -* the )olloing a*s

Current o) Savings account pa*=in=slip

Credit voucher

%i))erent t*pes o) instrument remittance >## %O &O etc(? are received -* respective)orms(

Bills like !ational Li)e Insurance Co( Ltd( Share collection

%i))erent t*pes o) scheme

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30/42

Ca! "a0*ent6

Cash is paid in pa*ment counter against the )olloing instrument

Che:ues

Cash de-it voucher

&a*=in=slip

&a* Order %% etc(

BankDs e4pense also paid to outsider through cash de-it voucher(

$#o&e-'#e6

Receive o) the che:ues ith a signature -ehind it(' Scrutini7e it -* an authori7ed o))icer(, Su-mit to computer=to=computer section )or checking the availa-le -alance(

/ Cancelled 6 seal up E&a* in Cash a

+ Again su-mitted to computer section )or de-iting the part* AC and seal up E&osted(0 Send to cash counter Fpa*ment o))icer(

8 Cash o))icer checks the cancellation seal and sea1 $ntr* the pa*ments register(3 #ake another signature o) pa*ee -ehind the che:ue and pa* cash(

Ca! Re*%ttan&e6

Re:uisition letter hich must -e authori7ed -* the anger is sent to &rincipal O))icer )orCash Remittance(

In,a#- Ca!6

Counting the cash(

&repare simple credit voucher

&repare IBCA

$ntr* in the cash receipt register

O't,a#- Ca!6

Car re:uisition >Call through phone?

#aking counter part o) )orarding >Including name 6 specimen? signature o)authori7ed O))icer and Guard(

Remit the cash &repare simple de-it voucher

Ca! Balan&e6

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31/42

At the end o) the transaction

Sum o) total received

Sum up total pa*ment

#otal receiving M Opening -alance F#otal pa*ment K Closing -alance )or that da* 6opening -alance )or the ne4t da*(

Check it ith computer sheet(

Counting cash(

$ntr* the cash -alance register(

2rite cash position memo ith denomination(

$o%t%on of t!e Ca! De"a#t*ent6

#he position o) the cash department is ver* important( #he cash department should -e at asa)e place( It should -e at the middle position o) the -ranch( #he cash position o) the irpurBranch is in the )ront side o) the -ranch and its sa)e and vault is at the -ehind(

Co'nte# L%*%t6

$ver*thing has its limitation( Cash counter o) a -ranch also has limitation( #he casher shouldtake cash ithin the limit o) his counter( I) the cash e4ceeds its counter limit the cashiershould take the e4cess cash to sa)e( Counter limit o) the irpur Branch is #k( ' >one? Crore(

Va'lt l%*%t6

5ault is the ver* secret place to keep mone* in the -ank( @suall* vault is made o) ver* hardmaterial like iron or steel generall* it is )ireproo) damp=proo)( #he vault has a )i4ed limittoo( #he limitation depends on the regular transaction o) the -ranch( I) the amount e4ceeds itslimit the e4tra mone* should -e sent to the Bangladesh Bank( #he vault limit o) the


32/42

So#t%n an- St%t&!%n6

So#t%n6

At the end o) the da* the amount o) cash has to -e sorted out in order to identi)* the di))erentt*pes o) notes sa*='999 099 '99 09 and ,9'90 and so on( Hundred pieces o) an* t*penote create a packet and ten packets make a -undle( In this a* the cash is actuall* sortedout(

St%t&!%n6

A)ter sorting out the cash packets are stitched along ith a slip -earing the name o) the -anktotal num-er o) notes and the signature o) the cash=in=charge( #o round seals are given at

-oth sides o) the packet(

Va'lt Clo%n6

Be)ore vault closing concern o))icer ill F

Che:ue receives &a*ment Cash -alance 5ault register signature(

Signature o) the computer sheet(

Count ph*sical cash(

"eep cash in sa)e(

Bundle in sa)e(

Loose peak o) the tra*(

Loose cash notes 6 coins on the tra*(

"eep di))erent registers(

"eep securit* stationeries(

Close Sa)e(

Check the ri)le 6 cartage(

Count cartage 6 entr* in register(

Close Grill door 6 5ault roomDs door(

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33/42

HAPTER # 0(

)in$ings an$ Recommen$ations

33 | P a g e


34/42

93F%n-%n6

933E/al'at%on of F%nan&%al a&t%/%t%e of S1IBL

G#o,t! of $a%- U" Ca"%tal of S!a!5alal Ila*% Ban+ L%*%te-

Near ,9'9 ,9'' ,9', ,9'/ ,9'+

#otal %eposit

>#aka in millions?/+0, ++0/ 0088 881; 1/+1

Groth ==== /9(9' ,+(;; ';(;; '9


35/42

1 2 3 4 52008

2010

2012

2014

2016

-80.00%

-60.00%

-40.00%

-20.00%

0.00%20.00%

40.00%

Chart Title

Year Growth rate

#aka in millions?;09; ',991 '1+/; '089; '/,,0

Groth ==== /9(9' ,+(;; ';(;; '9

1 2 3 4 52008

2010

2012

2014

2016

-20.00%

0.00%

20.00%

40.00%

60.00%

Chart Title

Year Growth rate

SJIBL has an overall sound groth rate in case o) income )rom ,9'9 to ,9'+ the groth rate

and e can see that Because o) econom* -reakdon this -ank )ace lo revenue then

previous *ear(

934 Val'e A--e- State*ent of (S1IBL)

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36/42

#he value added statement )or the Bank shos ho the value is created and distri-uted

among di))erent stakeholders o) the Bank

$a#t%&'la# 438 Ta+a 437 Ta+a

In&o*e F#o* Ban+%n

Se#/%&e'/,,0//398+ '0893;0881,

Le6 Cot of e#/%&e 2

'""l%e;91,3+813/ ''/83310+/0

Val'e a--e- b0 t!e Ban+%n

e#/%&e+'0,+;',3' +,+993',/1

Nonban+%n %n&o*e = =

Loan 2 Ot!e# $#o/%%on >'001099999? >/''999999?Total /al'e a--e- ,0;+;;',3' /;,;93',/1

D%t#%b't%on of a--e- /al'e

To E*"lo0e a ala#%e 2

allo,an&e'8;83'+988 80(/;J '+/9903'/8 /8(+9J

To Go/e#n*ent a In&o*e

Ta.,311;00+ '(''J '91138+0;, ,1(+/J

To Stat'to#0 Ree#/e '00';3,19 0(;3J +18080,33 ',('/J

To E."an%on 2 #o,t! 1'+';;/;' ,1(0,J ;++0;/,,' ,+(9+J

Reta%ne- ea#n%n 0;,9'/0,/ 3,3/;8089

De"#e&%at%on ',,'30383 ''8';888'4:98:3:43 3BBG 7:4:3:47 3BBG

937 C'to*e# Sat%fa&t%on6

I have done a :uestionnaire method and )ace to )ace intervie to collect the )olloing data(

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37/42

Ho, -o 0o' #ate t!e ?'al%t0 of e#/%&e of S1IBL

Result


38/42

Ho, at%f%e- 0o' a#e b0 t!e &'to*e# e#/%&e -e"a#t*ent of S1IBL

Result


39/42

I o-served that unskilled persons are availa-le here(

Limited space )or customers demand( It has to re)er to the head o))ice( #his is one o)

the reasons )or dela* o) customer service( A ver* little manpoer against the huge advance port)olio o) GSA -ranch( %ue to da*

operational activities there is a little scope )or proper monitoring( Sometimes it has-ecome -urden )or the o))icers to maintain the rules and regulations Imposed -* thecentral -ank(

97 Re&o**en-at%on6

#here are %i))erences -eteen Islamic -anking s*stem and Conventional -anking s*stemIhave o-served some shortcomings regarding operational activities o) the -ank( On the -asiso) m* o-servation I ould like to recommend the )olloing suggestions

Shah.alal Islamic -ank ltd is no an esta-lished -ank o) Bangladesh so BangladeshBank should )ormulate a separate polic* )or the Bank

#hough the per)ormance o) general customer services is good -ut their emplo*ees arenot ell trained( #he department needs to recruit e4pert human resources to providegood customer service hich ill -ring

e))ectiveness o) the -ankDs operati

#he emplo*ees are given deposit target hich creates e4tra pressure to them )or thatreason the* cannot )reel* provide customer service( #he* had to spend most o) theirtime to marketing to )ill up their target( I) the -ank can reduce the pressure then the*

could -e a-le to provide good service( In man* cases the )oreign -anks choose )or a con)irmation )rom other )oreign -anks

hich is dishonour )or the local -ank( It proves the poor )inancial condition o) ourcountr*( Bank should tr* to improve this situation(

Shariah council should -e more educative and adaptive ith the present situation( Sothe shariah council should -e consisted o) taking -oth Islamic knoledgea-le personsas ell as modern educated persons(

Customer service in more respects o) GB should -e more developed(

Shah.alal Islamic Bank ltd should -e organi7e various seminars and s*mposium sothat -oth national and international people can -e more )amiliar(

Bank should o))er more )acilities to the customers such as Credit card 5isa cardaster card A# machine etc(

As soon as possi-le the -ank should start more -ranches in %haka Cit* as ellcountr*(

One o) the -usiness strategies is promotion( Success)ul -usiness depends on ho the*can promote their products or services to the customer( In this connection to improvethe -usiness status -ank should introduce more promotional programs(

As the clients are not )amiliar ith introducing s*stem i) possi-le the rule o)introducing to open an account should -e changed( Because man* )ace in pro-lem toarrange an introducer at the time o) opening accounts(


40/42

areas(

#o encourage )oreign remittances through correspondence overseas e4changers( #o strictl* )ollo the )oreign currenc* regulations(

ore e))orts to improve customer service( #he government ma* )i4 up tari)) rates to prevent over invoicing(

!ecessar* incentives ma* -e alloed to the e4porters to upgrade the reserve position(

#he Bankers ma* pursue the )inancial authorities like Bangladesh -ank inistr* o))inance and !ational -oard o) revenue to li-erali7e the polic* matters so that genuineimporters do not su))er due to an* adverse polic* matter(

98 Con&l'%on6


41/42

including local and )oreign( #hatDs h* keep ith e4pected pro)it margin o) the time -eingand )or the )uture ever* -ank should tr* heart and soul to please the customers in a smart andtrust* a*( But :uit regret)ul to mention that most o) our -ank )ace decreasing pro)it trenddue to sitch over o) their present customers to those )oreign ith higher customer service

)acilities( So timel* decision )or introducing sophisticated -anking instruments should -etaken as earl* as possi-le( A)ter taking e))ective measures regarding e))icient emplo*ees andinstruments ill help Shah.alal Islami Bank Limited to reach the pinnacle o) success ithhigh pro)it and productivit*( As a ne -ank it should -e strong in )inancial side -ecause thereis too much competition and ne -anks are groing up( I) Shah.alal Bank adopts

pro)essionalism ithin the )rameork o) Shariah the* ill -e a-le to earn handsome EHalalpro)it and pa* higher return to the depositors and shareholders( @ltimatel* pu-lic ill getmore con)idence on this t*pe o) -anking(

!o a da*Ds Islamic -anking is -ecoming more popular da* -* da* as more people ant tolead their li)e in terms o) Islamic rule( Shah.alal Islami Bank Ltd is doing e4cellent .o- interms o) Islamic -anking s*stem( But in m* point o) vie people do not have the clear idea

a-out the di))erence -eteen interest and pro)it as -anks do not promote this in theirmarketing strateg*( As Islamic -anking -ecoming more popular to the people o) uslimcountries man* multinational -ank like HSBC Standard chartered -ank no a da*Ds openislamic -anking section >like AA!AH? in their -ank( $ven man* conventional -anks inBangladesh have alread* open Islamic -anking section( It is -ecome ne marketing strateg*)or -anks to attract ne customer( Shah.alal Islami Bank Ltd is pla*ing a leading role ineconomic development o) the countr* along ith maintaining standard level o) services( Itunderstands the needs o) the customers and thus it understands the needs o) the nation(Shah.alal Islami Bank Ltd and its contri-ution to the econom* o) Bangladesh along ith highlevel o) corporate social responsi-ilit* are providing it a a* to move )orard in )aster thanother -anks in the countr*(

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B%bl%o#a"!0

3) Annual Report EShah.alal Islami Bank

4) EBrochure Shah.alal Islami Bank Limited7) Statement o) A))airs /9=',=,9', SJIBL((

8) 2e-site ,,,!a!5alalban+&o*b-

9) #raining sheet Shah.alal Islami Bank Ltd() (--(org(-
http://www.shahjalalbank.com.bd/http://www.shahjalalbank.com.bd/

an internship report final on shahjalal islami bank limited. bangladesh

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