internship report on general banking of islami bank bangladesh limited

7/21/2019 Internship Report on General banking of Islami Bank Bangladesh Limited

http://slidepdf.com/reader/full/internship-report-on-general-banking-of-islami-bank-bangladesh-limited 1/87

Shovon

Particulars Page NoExecutive Summary v

Chapter 01 Introduction 01-071.1 Introduction 021.2 Background of the Study 03

1.3 Origin of the Report 031. Scope of the Study 01.! O"#ecti$es of the Study 01.% &ethodology of the study 0'0%1.( )i*itations of the Study 0(

Chapter 02 Organizational overview 0-212.1 Origin of IBB) 0+2.2 &ission 0+2.3 ,ision 102. Strategic O"#ecti$es 102.! -eatures of IBB) 11'122.% Special -eatures of IBB) 12

2.( ore ,alues 132./ o**it*ents 132.+ -unctional epart*ent of IBB) 132.10 ierent Product and Ser$ices 1

2.10.1 • eposit Products 12.10.2 • In$est*ent Products Sche*es 1!'1%2.10.3 • Re*ittance Products Ser$ices 1%'1(2.10. • Ser$ices of IBB) 1('1/2.11 Organ ran of Isla*i Bank Bangladesh )i*ited 1+2.11 orporate Structure 202.13 orporate Infor*ation at a lance 21

Chapter 0! "heoretical #$pect$ 22-!03.1 e4nition of Bank and Banking 233.2 e4nition of Isla*ic Bank 233.3 O"#ecti$es of Isla*ic Banking 23. ierence "et5een on$entional and Isla*ic Banking 2'2!3.! RIB6 and its "asic features 2%3.% ierence "et5een RIB6 and Pro4t 2(3.( i$ision 5ise product and ser$ices of IBB) 2(

3./ eneral Banking 2/

3.+ e4nition of eneral Banking 2/'2+3.10 In$est*ent i$ision 2+

3.11 -oreign 78change i$ision 303.12 9u*an Resources i$ision 303.13 Research and e$elop*ent i$ision 30

Chapter 0% &eneral 'an(ing o) I''* !1-+2.1 eneral Banking of IBB) 32.2 6ccount opening Section 32

.2.1 • 6l':adeeah ;urrent 6ccount< 32

.2.2 • &udara"a Sa$ings 6ccount ;&S6< 33

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Shovon.2.2.1 Sa$ings 6ccount 6pplication -or* 3

.2.3 • &udara"a >er* eposit 6ccount ;&>R< 3!

.2. • &udara"a Special Notice eposit ;&SN< 3!

.2.! • &udara"a 9a## Sa$ings 6ccount ;&9S6< 3%

.2.%• &udara"a Special Sa$ings 6ccount ;&SS6< 3%

.2.( • &udara"a Sa$ings Bond ;&SB< 3%

.2./• &udara"a &onthly Pro4t eposit 6ccount

;&&P6<

3%

.2.+• &udara"a &uhor Sa$ings 6ccount ;&&S6< 3(

.2.10• &udara"a NRB Sa$ings Bond 6ccount ;&NSB6< 3(

.2.11• Students &udara"a Sa$ings 6ccount ;S&S6< 3(

.2.12• &udara"a -ar*ers Sa$ings 6ccount ;&-S6< 3(

.2.13• &udara"a :a?f ash eposit 6ccount ;&:6< 3/

.2.1 • &udara"a -oreign urrency eposit 6ccount;&-6<

3/

.3 6ccount @pdate 3/. 6ccount >ransfer 3/.! 6ccount losing 3+.% Issuance of cheque book 3+.( ash Section 0./ learing and Bills section 1

./.1 • >ypes of che?ue 1'2

.+ Local remittance section 2.+.1 • 6ny Branch Banking Ser$ice 3

.+.2 • Pay Order ;PO< .+.3 • e*and raft ;<

.+. • >elegraphic >ransfer ;>>< '!

.10 6lternati$e eli$ery hannel ;6< Ser$ice %.10.1 • I& ser$ice %

.10.2 • 6>& of IBB) (

.10.3 • ,isa ard /

.10. • iBanking +

.10.! • &o"ile Banking S&S Banking +'!1

.11 )ocker Ser$ice !1.12 ispatch section !2

.12.1 • In5ard !2

.12.2 • Out5ard !2

.13 7sta"lish*ent !2Chapter 0+ #nalytical #$pect$ +!-7!

!.1 6nalysis on the "asis of ?uantitati$e of selected "ank !!.1.1 Bank :ise deposit on 201 !!.1.2 Initial eposit to Open urrent and Sa$ings 6ccount !!




Shovon!.1.3 &aintenance harge for urrent and Sa$ings 6ccount !%!.1. 6ccount losing harge for urrent and Sa$ings

6ccount

!(

!.1.! Pro4t rate of Sa$ings 6ccount !/

!.1.% Nu*"er of Branches !+

!.1.( Nu*"er of 6>& Booth %0!.1./ Nu*"er of >otal 6ccount Opened %1

!.2 A@7S>IONN6IR7 6N6)SIS %2!.2.1 7*ployees of IBB) pro$ide friendly ser$iceC %2

!.2.2 7*ployees of IBB) can eDciently sol$e custo*er

pro"le*C

%3

!.2.3 Is it easy to open account in IBB)C %

!.2. Ne5 che?ue "ook issuance ti*e of IBB) is accepta"leC %!

!.2.! Pay order issuance ti*e of IBB) is accepta"leC %%!.2.% Ne5 ,isa ard issuance ti*e of IBB) is accepta"leC %(

!.2.( 6>& ser$ice of IBB) is good %/!.2./ Ser$ice charge is good enough in IBB)C %+!.2.+ :aiting ti*e to get ser$ice fro* IBB) is longerC (0

!.2.10 Infor*ation of IBB) is a$aila"le to the custo*ersC (1

!.2.11 6re you found freedo* in your "anking acti$itiesC (2

!.2.12 usto*er satisfaction fro* the ser$ice of IBB)C (3Chapter 0, inding$. /ecommendation$. Conclu$ion 7%-77

%.1 -indings (!%.2 Reco**endations (%%.3 onclusion ((

/e)erence$ #ppendix 7-0




Shovon

Chapter: 1Introduction

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Shovon

1.2 Background of the Study

Islami Bank Bangladesh +imited has significantly contributed in flow of internationaltransactions. #mong the private commercial bank of our country IBB+ is being kept the first

position in earnings the operating profit. *hy I have chosen this topic, because to focus the

general banking performance of IBB+ : its activities as based on Islamic 2hariah.

!his study is done to evaluate the overall activities of IBB+. ;indings of the study may benefit

the organi)ation itself to take strategic decision on its future plan to enhance the volume of

general banking. It may also benefit the readers as well as researchers who have particular

interests in international trade finance.

1.3 Origin of the Report

#s a part of the Bachelor of Business #dministration 5BB#6 course re9uirement, it is a $ weeks

loge internship program to introduce the students with the real life business administration. I

took the internship with Islami Bank Bangladesh +imited which stands a prominent name in

banking industry. I am proud to work as an internee with IBB+ and this eperience will surely

help me in my future career. !his advance working report has been prepared as a part of the

internship program. Being an intern the main challenge was to translate the theoretical concepts

into real life eperience. !he internship program and the study have following purpose(

!o get organi)e detail knowledge on the job responsibility.

!o compare the real scenario with the lessons learned at B<B!.

!o eperience the real business world.

!o fulfill the re9uirement of BB# program.

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Shovon

1.4 Scope of the Study

In my internship program, the scope of the work was as immense as I was assigned to work inevery department of the bank in I=><= B=#?@. I have tried to observe and understand the

all banking activities especially general banking activities and other day to day functions perform

in this branch. I also tried to understand different topic from the bank personnel.

1.5 O!ective" of the Study

#he road o!ective

!he main objective is to analy)e the performance of general banking of Islami Bank Bangladesh

+imited.

#he "pecific o!ective"

!o scrutini)e the account opening, account closing, cash receipt : payment process,

che9ue : bill clearing process of IBB+.

!o eamine the service fees, profit rate, number of branches : number of #! booths of

IBB+, 2IB+ : #IB+. !o analy)e the customer"s perception regarding the general banking of IBB+.

1.$ %ethodo&ogy of the "tudy

ethods followed to perform a job to complete a task are called methodology. In conducting this

study the following methodology was adopted in collecting data : information, preparation of

report.

!he methodology of report is given below(

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Shovon

1. Re"earch 'e"ign

!he study, 8eneral Banking of Islami Bank Bangladesh +imited is de"criptive in nature that

focuses on the function of general banking of IBB+. !o perform the study data sources were

identified and collected, they were classified, analy)ed, interpreted and presented in a systematic

manner and key points were found out.

2. Source" of data co&&ection

;or preparing the report I have collected data both from primary and secondary sources of data.

#nd both data sources are e9ually important for research purpose and preparation of the report.

i. (ri)ary "ource" >ractical desk work

;ace to face conversation with the officer

4irect observations

;ace to face conversation with the client

ii. Secondary "ource" #nnual reports of IBB+

4ifferent files : folders of IBB+

*eb base support from the internet

4aily diary 5containing my activities of practical orientation in IBB+ maintained

by me6 @lass notes of IB!=#

4ifferent journals: articles

4ifferent circulars issued by the IBB+

3. Re"earch In"tru)ent

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Shovon0uestionnaire is a research instrument : it is very easy to collect data.

i. #ype of intervie* )ethod

;ace to face interview is conducted to collect information.

ii. #ype of +ue"tion

2tructure 9uestions with five response categories have been used to conduct the survey.

iii. Si,e

!here are twelve 9uestions in the 9uestionnaire.

4. Sa)p&ing (&an2ampling plan is a definite plan for obtaining a sample from a given population.

i. #arget (opu&ation# group of individuals or items that similar one characteristic form which data can be

gathered and analy)ed is called a population. ere the population is all the individual

customer of IBB+.ii. Sa)p&e -nit/&e)ent

!he sample unit is the individual customer of IBB+"s I=><= Branchiii. Sa)p&e 0ra)e

2ampling frame is defined as the list or lists from which individuals are selected.iv. Sa)p&e (rocedure

?on-probability convenience sampling procedure is used in the survey.v. Sa)p&e Si,e

!he sample si)e is 3.5. #i)e (eriod of 'ata Co&&ection

In internship time period I have collected all the data.$. 'ata na&y"i"

!he primary data regarding customer perception about using general banking of IBB+ are

analy)ed using fre9uency distribution techni9ue.

1. i)itation" of the Study

!he main limitation here is as an internee I could not share all the information every time for the

organi)ation internal security. !here are some other limitations these limitations are as follows(

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Shovon !he major limitation faced in preparing this report was the sensitivity of the data. #s it is a

highly competitive market, if the margin information is released to other competitors, it may

have a negative impact on their business.

!ime limitation is also a big factor . !he duration of my internship >rogram was only two

months. But this allocated time is not enough for a complete and fruitful study.

I was not assigned for a specific task in each day. 2o I was not able to understand banking

activities deeply.

!he Bank was a busy one having heavy rush of people, whom officers need to deal with.

2o allocation of time for an internee is very much difficult for the officers of the bank.

@onfidentiality of data was another important barrier that was confronted during the conductof this study. 7very organi)ation has their own secrecy that is not revealed to others. *hile

collecting data on IBB+, personnel did not disclose enough information for the sake of

confidentiality of the organi)ation.

In many case, up to date information was not published.




Shovon

Chapter 2

Organi,ationa& overvie*

2.1 Origin of IBB




ShovonIslami Bank Bangladesh +imited hereinafter called IBB+ was established on arch $', $%&' as

a public limited company under @ompanies #ct, $%$' 5amended in $%%6 and as the first Islamic

Bank in the 2outh 7ast #sia. !he bank started commercial operation on arch '3, $%&' under

the ambit of Banking @ompany"s Ardinance $%, later on the Banking @ompanies #ct, $%%$ as

the first interest- free Islamic 2hariah based commercial bank with an objective of catering to the

need of ever increasing demand for Islamic 2hariah based financial products. !he IBB+ was

enlisted with 4haka 2tock 7change 54276 after issuing its share to the public in $%&C and also

enlisted with @hittagong 2tock 7change 5@276 in $%%. IBB+ is one of the 3 Blue @hip

companies of 427 since 33$ and also one of the '3 best companies of @27 since 333.

#uthori)ed @apital of the Bank is !k. 3,333.33 illion and >aid-up @apital is !k. $,3%%.%3

million having '',& shareholders with '.3%D foreign shareholding having largest branch

network 5total % Branches6 among the private sector Banks in Bangladesh as on '3th

2eptember 3$. !he bank was sponsored by ;ourteen ;oreign Institutions, local institutions, a

group of local businessmen representing various business groups and other important

personalities of iddle 7ast and 7urope. !he IBB+ provides a wide range of Islami banking

products and services. !he major portion of investment portfolio of IBB+ is towards corporate

while the rest is towards 27, speciali)ed schemes and retail investments.

2.2 %i""ion

!o establish Islamic Banking through the introduction of a welfare

oriented banking system and also ensure e9uity and justice in the field of

all economic activities, achieve balanced growth and e9uitable

development in through diversified investment operations particularly in

the priority sectors and less developed areas of the country. !o encourage socio-economic upliftment and financial services to the loss-

income community particularly in the rural areas.

2.3 i"ion




ShovonIBB+"s vision is to always strive to achieve superior financial performance, be considered a

leading Islamic Bank by reputation and performance.

!o establish and maintain the modern banking techni9ues, to ensure soundness

and development of the financial system based on Islamic principles and to

become the strong and efficient organi)ation with highly motivated

professional, working for the benefit of people, based upon accountability,

transparency and integrity in order to ensure stability of financial systems. !o encourage savings in the form of direct investment.

!o encourage investment particularly in projects which are more likely to lead

to higher employment

2.4 Strategic O!ective"

!o ensure customers1 satisfaction.

!o ensure welfare oriented banking.

!o invest in the thrust and priority sectors of the economy.

!o pay more importance in human resources as well as financial capital.

!o ensure lucrative career path, attractive facilities and ecellent working

environment. !o ensure )ero tolerance on negligence in compliance issues both 2haria"h

and regulatory issues. !o motivate team members to take the ownership of every job.

!o ensure development of devoted and satisfied human resources.

!o encourage sound and pro-active future generation.

!o achieve global standard.

!o strengthen corporate culture.

!o ensure @orporate 2ocial =esponsibilities 5@2=6 through all activities.

2.5 0eature" of IBB

#n Islamic bank has several distinctive features as compared to its conventional counterpart.

@hapra 5$%&C, >>.$C-CE6 has outlined si essential differences as below(




Shovon#bolition of interest 5=iba6( 2ince =iba is prohibited in the 0uran and interest in all its forms is

akin to =iba, as confirmed by ;u9aha and uslim economists with rare eceptions, the first

distinguishing feature of an Islamic bank must be that it is interest-free.

#dherence to public interest( #ctivity of commercial banks being primarily based on the

use of public funds, public interest rather than individual or group interest will be served

by Islamic commercial banks. !he Islamic banks should use all deposits, which come

from the public for serving public interest and reali)ing the relevant socio-economic

goals of Islam. !hey should play a goal-oriented rather than merely a profit-maimi)ing

role and should adjust themselves to the different needs of the Islamic economy.

ulti-purpose bank( #nother substantial distinguishing feature is that Islamic banks will

be universal or multi-purpose banks and not purely commercial banks. !hese banks are

conceived to be a crossbreed of commercial and investment banks, investment trusts and

investment -management institutions, and would offer a variety of services to their

customers. # substantial part of their financing would be for specific projects or ventures.

!heir e9uity-oriented investments would not permit them to borrow short-term funds and

lend to long-term investments. !his should make them less crisis-prone compared to their

capitalist counterparts, since they would have to make a greater effort to match the

maturity of their liabilities with the maturity of their assets.

ore careful evaluation of investment demand( #nother very important feature of an

Islamic bank is its very careful attitude towards evaluation of applications for e9uity




Shovonoriented financing. It is customary that conventional banks evaluate applications,

consider collateral and avoid risk as much as possible. !heir main concern does not go

beyond ensuring the security of their principal and interest receipts. 2ince the Islamic

bank has a built in mechanism of risk sharing, it would need to be more careful in how it

evaluates financing re9uests. It adds a healthy dimension in the whole lending business

and eliminates a whole range of undesirable lending practices.

2.$ Specia& 0eature" of IBB

#ll activities are conducted on interest-free system in accordance with Islamic 2hariah

>rinciples.

Investment is made through different modes as per Islamic 2hariah.

Investment-income of the Bank is shared with the udaraba depositors according to an

agreed upon ratio ensuring a reasonably fair rate of return on their deposits. #ims to introduce a welfare-oriented system and also to establish e9uity and justice in the

field of economic operators. 7tends socio-economic and financial services to individuals of all economic background

with strong commitment in rural advancement uplift.

2. Core a&ue"

!rust in #lmighty #llah

#dherence to the spirit of Islamic 2hari"ah

onesty : Integrity

!ransparency : #ccountability

*elfare 4riven

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Shovon 79uity and Fustice

7nvironment @onsciousness

@ustomers ;ocus

=espect for all

4iscipline : cooperation

2. Co))it)ent"

!o 2hariah

!o the =egulators

!o the 2hareholders

!o the @ommunity

!o the @ustomers

!o the 7mployees

!o other stakeholders

!o 7nvironment

2.6 0unctiona& 'epart)ent of IBB

!he Islami Bank Bangladesh +imited 5IBB+6 provides several services to its customers by

several departments. !hese departments are dedicated to its millions of customers. !hese are

given follows(

17 8enera& anking27 0oreign /9change37 Inve"t)ent

2.1 'ifferent (roduct and Service"

2.1.1 'epo"it (roduct"1. 'epo"it (roduct" in oca& Currency

#l-*adeah @urrent #ccount

udaraba 2avings #ccount

udaraba 2pecial ?otice #ccount

udaraba 2pecial 2avings 5>ension6 #ccount

udaraba !erm 4eposit #ccount

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Shovon udaraba 2avings Bond #ccount

udaraba ?=B 2avings Bond

udaraba ajj 2avings #ccount

udaraba *a9f @ash 4eposit #ccount

udaraba onthly >rofit 4eposit #ccount

udaraba uhar 2avings 4eposit #ccount 2tudents udaraba 2avings #ccount

udaraba ;armers 2aving #ccount

udaraba <pohar 4eposit 2cheme

2. 'epo"it product" in 0oreign Currency udaraba ;oreign @urrency #ccount 5;@#6

udaraba 7porters" =etention 0uota #ccount 57=06

;oreign @urrency #ccount 5;@#6

;oreign @urrency #ccount 57=06

;oreign @urrency #ccount of 7>G 7nterprise

=esident ;oreign @urrency 4eposit #ccount 5=;@46

?on =esident Investors !aka #ccount 5?I!#6 for foreign port-folio

Investors. ?on-=esident !aka #ccount 5?=!#6 for ;oreign 4irect Investors.

;oreign @urrency #ccount for 7>G @ompanies 5;@#-7>G6

2.1.2 Inve"t)ent (roduct" ; Sche)e"

$. Inve"t)ent (roduct" Bai-urabaha

Bai-uajjal

Bai-Istijrar

Bai-2alam

Bai-2alam 5>re-shipment6

udaraba

usharaka

usharaka 4ocumentary Bill 54B6 Inland

usharaka 4ocumentary Bill 54B6 in ;oreign @urrency

ire >urchase under 2hirkatul elk 5>26

urabaha >ost Import 5>I6

urabaha Import Bills 5IB6

urabaha Import +@

urabaha ;oreign @urrency Investment 5;@I6 under 74;

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Shovon urabaha ;oreign @urrency Investment 5;@I6 under Balance of

;@4 #/@ Bai-uajjal Back to Back Bills

Bai-as-2arf 5;oreign 4ocumentary Bill( ;4B6

Bai-as-2arf 5;oreign @urrency @he9ues/4rafts( ;@46

udaraba ?=B 7ntrepreneur Investment 2cheme 5?7I26

2. <e&fare=oriented Inve"t)ent Sche)e" ousehold 4urable 2cheme 5426

ousing Investment 2cheme 5I26

!ransport Investment 2cheme 5!I26

@ar Investment 2cheme 5@I26

Investment 2cheme for 4octors 5I246

2mall Business Investment 2cheme 52BI26 #griculture Implements Investment 2cheme 5#II26

=ural 4evelopment 2cheme 5=426

icro 7nterprise Investment 2cheme 57I26

<rban >oor 4evelopment 2cheme 5<>426

icro Industries Investment 2cheme 5II26

*omen 7ntrepreneurs Investment 2cheme 5*7I26

>alli 8riha ?irman Beniyog >rakalpa 5>8?B>6

?=B 7ntrepreneurs Investment 2cheme 5?7I26

2olar >anel Investment 2cheme 52>I26

2.1.3 Re)ittance (roduct" ; Service"

1. 0oreign Re)ittance (roduct" =emittance @ard

;oreign 4emand 4raft

ajj >re-paid @ard

!ravel >re-paid @ard

;oreign =emittance 2ervices

@entral @rediting #ccount >ayment of 2pot @ash =emittances

22 ?otification

22 >ush >ull 2ervice

aintaining ?=4 : ?=! #ccount

2. In*ard re)ittance

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Shovon 7lectronic ;und !ransfer

2pot @ash

#pplication for >rogramming Interface

7ncashment of cash ;oreign @urrency

@ollection of ;.@. @he9ues /4rafts

>ayment of ;oreign !! : 44 5;!! : ;4463. Out*ard Re)ittance

!ravel purpose

2tudy purpose 52tudent ;ile6

edical purpose

Issuance of ;oreign !! : 44 5;!! : ;446

2elling/Issuance of ;oreign @urrency note

!ravel >re-paid @ard

@ommercial =emittance

4ifferent >rivate =emittance

2.1.4 Service" of IBB

1. Corporate Service"

Investment facilities against this #/c 5@orporate guarantee/certificate

needed6 2tanding Instruction facility for depositing 22 : ajj #/c

7isting B7;!? facilities through Bangladesh Bank

7isting B#@>2 service through Bangladesh Bank

2alary can be credited within one hour throughout the country

@entrali)ed foreign trade processing system

IBB+ Anline money transfer

2. #echno&ogy Ba"ed Service #ny Branch Banking 2ervices

I4 service

#! 2ervice

Hisa @ard

iBanking 2ervice

22 Banking

m@ash 2ervice

3. Other a&ue dded Service"

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Shovon

>ayment Arder 5>A6

4emand 4raft 5446

!elegraphic !ransfer 5!!6

+ocker

IBB+ *eb portal facility

+etter of @redit

Bank 8uarantee

;oreign Bank 8uarantee

7port Bills @ollection

2*I;!

IBB+ @all @enter

Islami Bank 2ervice @entre

4. #raining Service"

International( Afficials of ;oreign Banks on Islamic Banking

?ational( !raining of own manpower : others on Islamic Banking

Internship training for BB#/B# students on IB!=# 5Islami Bank

!raining : =esearch #cademy6

2.11 Organ 8ran of I"&a)i Bank Bang&ade"h i)ited




Shovon




IS)6&I B6NE 6PI>6) &6N67&7N>

E &6N67&7N> O&&I>>777F7@>I,7 O&&I>>77 IS)6&I B6NE S7@RI>I7S )I&I>7

6@I> O&&I>>77

IS)6&I B6NE -O@N6>IO

&6N6IN IR7>OR

OP7R6>ION :IN

I :IN

Retail in$est*ent 5ing

International "anking

RISE &6N67&7N> :IN

I>:IN

I

:IN

7,7)OP&7N> :

S96RI69 S7R7>7RI6>7BO6R S7R7>6RI6>7

&6N67&7N> O&&I>>776SS7> )I6BI)I> O&&I>>77

IB>R6 9R& R

GON7S ORPOR6>7 BR6N97S

,igilance s?uad& Secretariat

S96RI69 S@P7R,ISOR O&&I>77 R7,I7: O&&I>>77

'O#/ O I/EC"O/S. C#I/3#4

Shovon




Shovon




Shovon

2.12 Corporate Structure




@hair ma

n

Hice

chairman

Board ofdirector

4eputy anaging4irector 5446

7ecutive Hice >resident57H>6

2enior Hice >resident 52H>6

Hice >resident 5H>6

#ssistant Hice >resident 5#H>6

2enior >rinciple Afficer 52>A6

>rinciple Afficer 5>A6

2enior Afficer

Afficer

#ssistant Afficer 58rade-$6

#ssistant Afficer 58rade-6

#ssistant Afficer 58rade-'6

Shovon




Shovon

2.13 Corporate Infor)ation at a 8&ance

>Infor)ation a" per annua& report 214

?ame of the @ompany Islami Bank Bangladesh +imited

+egal 2tatus >ublic +imited @ompany

?ature Af Business Banking, ;inancial 2ervices

H#! =egistration ?o./BI? ?o. $%3$$3'$'

*ebsite www.IslamiBankBd.com

ead Affice Islami Bank !ower, 3, 4ilkusha

@/#, 4haka- $333, Bangladesh.

@ell 536 %C'33

2*I;! IBB+B44

4ate of Incorporation $' arch, $%&'

?umber of Branch(

!otal Branch

27/#griculture Branch

Gone

#4 Branch

Affshore banking <nit

%

'3

$

C'

3'

#! Booth(

Awn

2hared IBB+ 4eposit achine 5I46

C3

333 ''

4irectors $C

7mployees $',CE

2hareholders

>B holders

+ocal 2hareholders

;oreign 2hareholders

;oreign @orrespondents

3,&CE

',E

'.ECD

E.CD

E'

#uthori)ed @apital !k. 3,333 million

>aid up @apital !k. $3%%.%$ million

!otal Income !k. C&,3E million

=eserve ;und &,3%E.% million

8ross >rofit =atio E.3D




Shovon

Chapter 3

#heoretica& "pect"




Shovon

3.1 'efinition of Bank and Banking

Bank is an institution that deals in money and its substitutes and provides crucial financial

services. !he principal type of baking in the modern industrial world is commercial banking and

central banking. Banking eans J#ccepting 4eposits for the purpose of lending or Investmentof deposits of money from the public, repayable on demand or otherwise and withdraw by

che9ue, draft or otherwise.J !he concise oford dictionary has defined a bank as J7stablishment

for custody of money which it pays out on customers order.J In fact, this is the function which

the bank performed when banking originated. JBanking in the most general sense, is meant the

business of receiving, conserving : utili)ing the funds of community or of any special section of

it.J

3.2 'efinition of I"&a)ic Bank

#ccording to Argani)ation of Islamic @onference 5AI@6, KIslamic bank is a financial institution

whose statutes, rules and procedures epressly state its commitment to the principles of Islamic

2hariah and to the banning of the receipt and payment of interest on any of its operations.L

#ccording to 4r. Giauddin #hmed KIslamic Bank is essentially a normative concept and could be

defined as conduct of banking in consonance with the ethos of the value system of Islam.

J#n Islamic bank is a financial institution whose status, rules and procedures epressly state its

commitment to the principle of Islamic 2hariah and to the banning of the receipt and payment of

interest on any of its operationsJ

5#li : 2arkar $%%C, pp.3-C6




Shovon

3.3 O!ective" of I"&a)ic Banking

!o offer contemporary financial services in conformity with Islamic ShariahM

!o contribute towards economic development and prosperity within the principles of

Islamic justiceM Aptimum allocation of scarce financial resourcesM and

!o help ensure e9uitable distribution of income.

3.4 'ifference et*een Conventiona& and I"&a)ic Banking

@onventional banking is essentially based on the debtor-creditor relationship between the

depositors and the bank on the one hand, and between the borrowers and the bank on the other.

Interest is considered to be the price of credit, reflecting the opportunity cost of money.

Islam, on the other hand, considers a loan to be given or taken, free of charge, to meet any

contingency. !hus in Islamic Banking, the creditor should not take advantage of the borrower.

*hen money is lent out on the basis of interest, more often it happens that it leads to some kind

of injustice. !he first Islamic principle underlying such kinds of transactions is that Jdeal not

unjustly, and ye shall not be dealt with unjustlyJ N(E%O. ence, commercial banking in an

Islamic framework is not based on the debtor-creditor relationship.

;or the interest of the readers, the distinguishing features of the conventional banking and

Islamic banking are shown in terms of a bo diagram as shown below(

S&. ?o. Conventiona& Bank" I"&a)ic Bank"




Shovon$. !he functions and operating modes of

conventional banks are based on

manmade principles.

!he functions and operating modes of

Islamic banks are based on the principles of

Islamic Shariah.

. !he investor is assured of a

predetermined rate of interest

In contrast, it promotes risk sharing between

provider of capital 5investor6 and the user of

funds 5entrepreneur6.

'. It aims at maimi)ing profit without

any restriction.

It also aims at maimi)ing profit but subject

to Shariah restrictions.

. It does not deal with Zakat. In the modern Islamic banking system, it has

become one of the service-oriented functions

of the Islamic banks to collect and

distribute Zakat.

C. +eading money and getting it backwith interest is the fundamental

function of the conventional banks.

>articipation in partnership business is thefundamental function of the Islamic banks.

. Its scope of activities is narrower

when compared with an Islamic bank.

Its scope of activities is wider when

compared with a conventional bank. It is, in

effect, a multi-purpose institution.

E. It can charge additional money

5compound rate of interest6 in case of

defaulters

!he Islamic banks have no provision to

charge any etra money from the defaulters.

&. In it very often, banks own interest

becomes prominent. It makes no

effort to ensure growth with e9uity.

It gives due importance to the public interest.

Its ultimate aim is to ensure growth with

e9uity.

%. ;or interest-based commercial banks,

borrowing from the money market is

relatively easier.

;or the Islamic banks, it is comparatively

difficult to borrow money from the money

market

$3. !he status of a conventional bank, in

relation to its clients, is that of

creditor and debtors.

!he status of Islamic bank in relation to its

clients is that of partners

3.5 RIB and it" a"ic feature"




Shovon!he word used by the 0uran concerning 1interest1 is =iba. !he literal meanings of =iba are

money increase, increase of anything or increment of anything from its original amount

5aududi $%E%, p.&6.

owever, all increases are not considered as =iba in Islam. oney may increase in business

activities as well. !his increase is not at all considered as =iba. !he increase, instead of being

prohibited 5aram6, is approved 5alal6 in Islam. Islam prohibits only those increases that are

charged on the loan with a prefied rate.

#bu Bakr al Fasas writes, J4uring the period of Ignorance the lender and borrower came to an

agreement that the borrower would pay back within a specified period the principal amount

along with the agreed upon ecess.J

Ibne ajar #skalani says, J7cess goods or money charged on and above principal amount is

=iba.J

!hus, any prefied etra amount charged on a specific amount of money or goods lent out is

called =iba.

!he most important characteristic of =iba is that it is the positive and definite result of money

when changed. In other words, when money begets money, without being echanged for goods

or services, it is called =iba. Its basic characteristics are(

It must be related to loanM

# prefied amount of money to be paid when dueM

# time is fied for the repaymentM and

#ll these elements for repayment are taken as conditions for loan.

3.$ 'ifference et*een RIB and (rofit

!here is debate on the similarity of riba and profit. In effect they are fundamentally different

from each other. !hese difference are given below




ShovonS&. ?o. Ria (rofit

$ *hen money is JchargedJ, its imposed

positive and defines result is Riba.

*hen money is used in trading 5for e.g.6

its uncertain result is profit.

By definition , Riba is the premium paid

by the borrower to the lender along with

principal amount as a condition for the

loan.

By definition, profit is the difference

between the value of production and the

cost of production.

' Riba is prefied, and hence there is no

uncertainty on the part of either the

givers or the takers of loans.

>rofit is post-determined, and hence its

amount is not known until the activity is

done.

Riba cannot be negative, it can at best be

very low or )ero.

>rofit can be positive, )ero or even

negative.

C ;rom Islamic Shariah point of view, it

is Haram.

;rom Islamic Shariah point of view, it

is Halal.

3. 'ivi"ion *i"e product and "ervice" of IBB

Islami Bank Bangladesh +imited provides services in the following category(

8eneral Banking

Investment 4ivision

;oreign 7change 4ivision.

= 4ivision

=esearch and 4evelopment 4ivision

3. 8enera& Banking

8eneral banking provides the foundation of banker customer relationship through opening

account. !his is the most busy department and the daily transaction of concerned to the

customers for drawing or depository money, 2elling of instruments, collection of their

instruments providing other additional services to them and keep customer section busy. Afficers




Shovonof this dept should possess the re9uired behaviors for optimum satisfaction of the customers. !he

Bank provides different type of accounts and special type of savings scheme under general Banking.

3.6 'efinition of 8enera& Banking8eneral banking department performs the core functions of bank, operates day-to-day

transactions of banking operation. 7very day it receives deposits from customers and meets their

demand for cash. It opens new accounts, remits customer"s money from one place to another

through issuing bank draft, pay order, telegraphic transfer, collects all bill like +ocal che9ue

collection, Inward bill collection and outward bill collection for customers. 2ince bank is bound

to provide these services every day, 8eneral banking is also known as retail banking.

8eneral banking department performs the majority functions of a bank. It is the core departmentof any bank. !he activities of general banking of IBB+ are mainly divided into the following

categories(

#ccount opening, update, transfer : closing section

Issuance of cheque book.

Cash section

@learing #nd Bills section

Local remittance section

Alternative Delivery Channel. Locker Service.

4ispatch section Establishment

%ode of ccount

Al - Wadeeah ode

udarabah ode

!nder mudarabah mode the follo"in# accounts are involved$

udarabah Savin#s Account %SA&

udarabah 'erm De(osit )ecei(t %'D)&

udarabah S(ecial *otice Account %SAC&

udarabah +a,, Savin#s Account %+SA&

udarabah Savin#s ond Scheme %SS&




6. Bai &ode

H Bai'&ura"aha

H Bai'&ua##al

H Bai Sala*H Istisna

B. Share &ode

H &udara"aH &usharaka

. I#ara &ode

H 9irePurchaseunderShirkatul

&elkH I#arah

Shovon udarabah S(ecial Savin#s Scheme %SSS&

udarabah onthly ro/t De(osit %D&

udarabah uhor Savin#s Scheme. %SS&

3.1 Inve"t)ent 'ivi"ion

In general, Investment is the action of deploying funds with the intention and epectation that

they will earn a positive return for the owner 5Brokington $%&, p.&6. ;unds may be invested in

either real assets or financial assets.

Investment operation is the vital operation which earn greater share of total revenue. *ell

planned and appropriate investment policy frame work is a pre-re9uisite for achieving the goal of

the Bank i.e. implementation the special feature of the investment policy of the Bank is to invest

on the basis of profit- loss sharing system in accordance with the tenets and principles of Islamic

2hariah

# complete definition for the term JIslamic odes of ;inanceJ1 may be given as follows(

"The systematic and detailed Shariah rules that govern the contractual relationship of an

investment activity that can be applied for attracting money capital" (Fahmy & Sarkar).

<sually Islami banks around the world practices the following investment modes(

3.11 0oreign /9change 'ivi"ion

;oreign 7change means echange foreign currency between two countries. If we consider

P;oreign 7change" as a subject, then it means all kind of transactions related to foreign

currency. In other wards foreign echange deals with foreign financial transactions.

!here are three kinds of foreign echange transactions




I*port

78port

Re*ittance

Shovon

3.12 @u)an Re"ource" 'ivi"ion

!he uman =esource 4ivision performs the activities related to administration and personnel.

!he main functions of =4 are(

2election and recruitment of new personnel

#ppropriate placement of human resources

aintain the detail about transfer, promotion and leave of personnel

!raining and development of human resource

3.13 Re"earch and 'eve&op)ent 'ivi"ion

!his division is maintained to do the research and development work to innovate new products

and services as well as to improve eisting products and services. It is the bank which has

recharge and training center that train the new employee of the bank it also train internee that

other bank do not do.




Shovon

Chapter 4

8enera& Banking of IBB

4.1 8enera& Banking of IBB8eneral banking is the heart of any bank. In this division bank does lots of work. !hese are

includes #l *adia( - It means to keep something is safe o safety. @urrent account is conducted

under #l *adia system. udaraba mode( - It is a business contract between two or more parties.

In here one party give $33D capital but not take any part in business activities and another party

give his labor in business activities. !he principle of profit/loss distributing in mudaraba is called

loss bearing and profit shearing. In this mode client is called 2aheb-#l-aal and bank called

udarib. <nder this agreement profit distribution under agreed ratio and loss 5if any6 will be

born by 2aheb #l all. !he bank distributes minimum CD of its investment -income earned

through deployment of udaraba 4eposits among the mudaraba depositors.

4.2 ccount opening Section




ShovonBanker-customer relationship begins with the opening of an account by the customer. Apening of

an account binds the same into a contractual relationship. But the selection of customer is very

crucial. In fact, frauds and forgery of all kinds start by opening of an account by the customer5s6.

2o, IBB+ takes etra care in its selection to choose right customer. IBB+ officer opens different

types of account on the re9uest of clients. !he procedure of opening account is given bellow(

4.2.1 &=<adeeah ACurrent ccount7

Islami Bank Bangladesh +imited operates #l-wadeah @urrent #ccount on the principles of #l-

wadeah. !he Bank commits to refund money deposited in these #ccounts on the demand of

customers. An the other hand the Bank takes permission from customers that the Bank may

utili)e their money. @ustomers may operate these #ccounts as their desires. ?o profit is

disbursed in these #ccounts and depositors do not bear any loss.

Reuired 'ocu)ent"

@omplete account opening form

inimum deposit !k.$333/-

3 @opies passport si)e photographs of every operators duly attested by introducer

Identification proof like ?ational I4 @ard/>assport/@hairman certificate

$ copy photograph of nominee duly attested by the accountholder

2ignature of Introducer

4.2.2 %udaraa Saving" ccount A%S7

In the perspective of these #ccounts the Bank is 1udarib1 and customers are 12hahib #l-al1. An

behalf of depositors, the Bank invests their deposited money and distributes minimum CD of

investment-income earned through deployment of udaraba funds among udaraba depositors

after the closing of the year.

udaraba savings account is opened under the udaraba principal of Islami 2hariah. <nder the

above principal the clients is the 2haheb-#l al and the Bank is udarib. udaraba 2aving"s

accounts are mainly meant for ?on-!rading customers who have some potential saving with

small no. of transactions taking place. ore than one person can open and operate a udaraba

savings account. # guardian on behalf of a minor can open a udaraba 2avings #/@. In which

case a declaration stating the date of birth of the minor should be obtained from the guardian.




Shovon#s per Bangladesh Bank instruction %3D of 2B deposits are treated as time liability and $3D of

it as demand liability. In IBB+ there is a restriction about drawing money from 2B account but

any time accounts holder may draw money of any amount with prior notice. 8enerally

householders and individuals are the clients of this account.

Reuired 'ocu)ent"


3 copies passport si)e photographs of account holder duly attested by introducer


Identification proof like ?ational I4 @ard/>assport/4riving license

Initial deposit !k.C33/-

Introducer signature

4.2.2.1 Saving" ccount pp&ication 0or)




Shovon

4.2.3 %udaraa #er) 'epo"it ccount A%#'R7




Shovonudaraba !erm 4eposit =eceipt 5!4=6 is a profit bearing account which offers returns by

depositing money for fied period of time based on udaraba concept. !hese deposits are

repayable subject to a period of notice and hence known as time deposits or time liabilities

meaning thereby that these are withdrawable subject to a period of notice and not on demand.

!k.$333/- and multiple of !k.$33/- for the period of ' months, months, $ months, months

and ' months can be deposited.

Reuired 'ocu)ent"





inimum deposit !k.$333/-


4.2.4 %udaraa Specia& ?otice 'epo"it A%S?'7

udaraba 2pecial ?otice 4eposit 52?46 is a profit bearing udaraba deposit suitable for you

if you are involved in business or your transactions are fre9uent but does follow a pattern. It

enables you to operate a kind of @urrent #ccount which incurs profit.

Reuired 'ocu)ent"





inimum deposit !k.C333/-


4.2.5 %udaraa @a!! Saving" ccount A%@S7




ShovonIBB+ has introduced a scheme in the name and style of 1udaraba ajj 2avings 2cheme1 to

facilited the intending uslims to perform ajj properly at appropriate age. !his is purely a

savings scheme for performing hajj.#ny uslim intending to perform ajj by bulding-up

deposit in ajj 2aving #ccount re9uired for meeting ajj epenses will select one from the C

alternative choices based on duration of period from $ year to C years for building up savings

by monthly installments.

4.2.$ %udaraa Specia& Saving" A(en"ion7 ccount A%SS7

udaraba 2pecial 2avings 5>ension6 #ccount of C-year or $3-year term may be opened for

monthly deposits of !k. $33.33, !k. 33.33, !k. '33.33, !k. 33.33, !k. C33.33, !k. 33.33, !k.

E33.33, !k. &33.33, !k. %33.33, !k. $333.33 and ultiple of thousand upto !k. 3,333.33 only.

#fter maturity of the account, the account holder will be paid his deposited amount with profit

earned at a time or on installment basis. !he parents or legal guardians shall be allowed to open

this account jointly with a minor

4.2. %udaraa Saving" Bond A%SB7

>ersons aged $& years and above shall be eligible to purchase udaraba 2avings Bond in single

name or in joint names, 7ducational Instituions, @lubs, #ssociations and other non-trading and

non-profit socio-economic institutions shall also be eligible to purchase Bonds in the name of theinstitutions. 8uardians shall be allowed to purchase Bonds jointly with a minor mentioning the

age of the minor. udaraba 2avings Bond shall be available I !k.$333, !k.C333, !k.C333,

!k.C3333, $, 33,333, !k.C, 33,333 and !k.$3, 33,333 denominations

4.2. %udaraa %onth&y (rofit 'epo"it ccount A%%('7

#ny individual may open this #ccount by depositing money a minimum amount of !aka

$33,333/- and multiples thereof at a time for five years only. onthly provisional profit shall be

given to the #ccount just after completion of minimum '3 days from the date of opening of the

#ccount. !he profit amount shall be adjusted on completion of each accounting year after

declaration of final rate of profit.

4.2.6 %udaraa %uhor Saving" ccount A%%S7




Shovon#s per Islamic 2hariah, it is ;ard for a husband to pay uhorana to his wife. IBB+ introduces

this #ccount for creation of opportunities to establish this ;ard. #ny conscious husband may

open #ccont in the name of his wife for monthly installment of !k. C33/-, !k. $,333/-, !k. 333/-

!k. ',333/-, !k. ,333/- and !k. C,333/- only in C years and $3 years terms.

4.2.1 %udaraa ?RB Saving" Bond A%?SB7 ccount

!he ?on-=esident Bangladeshi 5?=B6 aged $& years and above who have been serving abroad

and his family members will be eligible to purchase udaraba ?=B 2avings Bond maintaining

the denomination of !k.C,333, !k.C3,333, !k.$,33,333, !k.,33,333, !k.C,33,333 and

!k.$3,33,333 in Bangladesh @urrency for a period of C or $3 years term. #n epatriate may

purchase this bond in the name of his/her minor children as per usual terms and conditions

applicable to other deposit products.

4.2.11 Student" %udaraa Saving" ccount AS%S7

*ith a view to grow up savings habit among the minor students, to gather knowledge about

banking services and modern technology the 2tudent udaraba 2avings #ccount has been

introduced. 2pecial privileges have been offered in this account. !he privilege to the minor

students and encourage them to make savings in Banks that will be helpful for them to make a

big savings little by little for completion of higher education. #ny guardian can open this accountin the name of students below $& years of any educational institutions by showing Identity @ard

with !k.$33/- as initial deposit only.

4.2.12 %udaraa 0ar)er" Saving" ccount A%0S7

*ith a view to grow up savings habit among the farmers to involve them in banking transaction

considering their contribution to the financial activities, to bring them under the banking arena

and to increase ;inancial Inclusion of the country to encourage them to make savings in Banks

that will be helpful for them to make a big savings little by little to enhance their financial

strength at the time of their crucial need. !his account can be opened by depositing !k.$3/- only

4.2.13 %udaraa <af Ca"h 'epo"it ccount A%<C'7




Shovon!o implement your noble desire, this #ccount may create cash wa9f at a time or may start with a

minimum deposit of !k. $3,333/- 5!aka ten thousand only6 and the subse9uent deposit shall be

made by installments5s6 in thousand taka or in multiple of thousand taka. >rofit of this account is

utili)ed for social and human welfare as per instruction of the account holders

4.2.14 %udaraa 0oreign Currency 'epo"it ccount A%0C'7

!his #ccount may be opened by depositing minimum <2 Q$,333/- at designated Branches of the

Bank. Bangladeshi nationals residing, working and earning abroad, foreign national residing in

Bangladesh and also foreign firms registered abroad and operating in Bangladesh foreign

missions and their epatriate employees are eligible to open this #ccount. !he #ccount-holder

will get profit as per rules and regulation.

4.3 ccount -pdate

!hose who opened account before '$ arch 3$$ are eligible to update their account according

to new rules of Bangladesh Bank, #ccounts maintenance department, section ', anneure

E5b6.Atherwise their account will be temporary deactivated. @ustomers have to update account

for their own safety.

'ocu)ent" needed to update an account




Identification proof like ?ational I4 @ard/>assport/4riving license

4.4 ccount #ran"fer

@ustomer has to submit an application mentioning that he/she wants to transfer his/her #/@ to his

desired Branch and the officer will verify the signature, @ustomer has to be certified by different

department of Bank that he/she has no liabilities to the bank. !hen total particulars of #/@ holder

will prepare and sent to the @ustomer1s desired branch. +iability of =ecogni)er is secondary and

account holder is >rimary.

4.5 ccount C&o"ing




ShovonIf the @ustomer wants to close his #/@, he writes an application to the manager urging him to

close his #/@. 4ifferent procedure is followed in cash of different types of #/@ to close. ;ied

deposit #/c is closed after the termination of the period.

#o c&o"e an account:

#ccount holder re9uires applying in a specific form with full signature.

e/she/they must surrender the unused leaves/che9ue book provided by the bank.

Herification of signature and approval by operation head.

@lose the account.

An closure of the account, the bank will pay the credit balance 5if any6 of the account and

any profit due to the customer5s6.

4.$ I""uance of cheue ook

@he9ue Book is issued to the new customer after opening account. # che9ue re9uisition is

received from the customer for giving a new che9ue book containing a specific number of pages

mentioned by customer. !wo separate @he9ue books are given for current and savings accounts.

#*@# @he9ue book consists C3 and $33 leafs, while 2# @he9ue book contains 3 leafs.

!here is a @he9ue issue register in this regard, where @he9ue book numbers, leaf number, date of

issue, signature of the #/@ holder etc, information are kept properly. #ll the necessary numbers

are sent to the computer department to give entry in the program.

4. Ca"h Section

Page = eneral Banking of IBB)



Shovon!he cash section of IBB+ plays very significant role in general banking department

because, it deals with most li9uid assets. Basically cash department is the most vital and

sensitive department of the branch which deals with all kinds of

transaction in cash. #ll cash receipts and payments are made through this department. !his

section receives cash from depositors and pay cash against che9ues, draft, pay order 5>A6, etc.

over the counter. !his section accepts che9ues from the depositors for payment in cash. !he

drawer who wants to receive money against che9ue comes to the payment counter and presents

the che9ue to the officer. e verifies the following information(

4ate of the che9ue

2ignature of the account holder

aterial alteration

*hether the che9ue is crossed or not

*hether the che9ue is endorsed or not

*hether the amount in figure and in word corresponds with each one

!hen the officer checks the che9ue from the computer for further verification. ere

is the following information that is checked.

*hether there is sufficient balance or not

*hether there is stop payment instruction or not

*hether there is any legal obstruction or not

Page = !eneral Banking of IBB)



Shovon

4. C&earing and Bi&&" "ection

# che9ue is a bill of echange drawn on a specified banker and not epressed to be

payable otherwise than on demand. N2ection , ?egotiable Instrument #ct, $&&$O

# che9ue may be an open che9ue 5which can be presented for payment by the

holder6 or a crossed che9ue 5which can be paid only through a collecting banker.6

@he9ues of its customers are received for collection from other banks. In case of

receiving che9ues, following points should be checked very carefully(

!he che9ues should not carry a date older than the receiving date for

more than months. In that case it will be a stale che9ue and it will not

be allowed for collection. !he amount in figure and words in both sides of the pay-in-slip should

be same.

!he name mentioned in the che9ue should be same in both side of the pay-in-slip and it should be the same with the name mentioned in the

che9ue. !he che9ue must be crossed.

!he place where banks meet and settle their dues is the clearing house.

4..1 #ype" of cheue

In*ard c&earing cheue": Inward che9ues are those ones drawn on the respective

branch which have been presented on other banks and will be cleared/honored

through the clearing house. 0or e9a)p&e the che9ue drawn on IBB+, ead Affice.

Out*ard Cheue": !hese che9ues are received on the counter from other banks.

!here are ' types(




Shovon 4rawn on another branch of IBB+. !hese are called Autward Bills for @ollection

5AB@6.

4rawn on another bank, which is situated in the clearing house area. !his che9ues

are called clearing che9ue

4rawn on another bank, which is situated outside the clearing area. !his che9ues

are also called as AB@.

4..1.1 Out*ard Bi&&" for Co&&ection AOBC7

AB@ are those che9ues drawn on other banks which are not within the same clearing

house. #n officer gives AB@ seal on this type of che9ues and later sends a letter to

the manager of the branch of the same bank located in the branch on which che9ue

has been drawn. #fter collection of that bill, branch advice the concerned branch in

which che9ue has been presented to credit the customer account through IB@#. In

absence of the branch, officer sends a letter to the manager of the bank on which the

che9ue is drawn. !hat bank will send pay order in the name of the branch. !his is

the procedure of AB@ mechanism.

4..1.2 In*ard Bi&&" for Co&&ection AIBC7

#ll clearing che9ues are not received on the counter.2ome che9ues are received from other source for collection. !hese che9ues are received from other branch of

IBB+. !hese che9ues are settled by sending IB@#.

4.6 oca& re)ittance "ection

2ending money from one place to another place for the customer is another important service of

banks. #nd this service is an important part of country1s payment system ;or this service, people,especially businessmen can transfer funds from one place to another place very 9uickly.

!here are si kinds of techni9ues for remitting money from one place to another place. !hese

are(

#ny Branch Banking 2ervice




Shovon 4emand 4raft

>ay Arder

!elegraphic !ransfer

!elephone !ransfer

ail !ransfer

IBB+ sells and purchases >.A, 44, and !.!. to its customers only. It does not offer remittance

service fre9uently to those other than its customer.

4.6.1 ny Branch Banking Service

IBB+ has introduced its Anline Banking service since 33.#t this time IBB+ has able to

connect in its entire % branch by online banking for providing the better customer service to

clients. =egistration is re9uired to get this service. It could be mentioned here that Anline

Banking does not refer to internet Banking. It is basically #?R branch banking.

2ervices

@ash 4eposit

@ash *ithdraw

;und !ransfer

#ccount 2tatement

Balance In9uiry

Investment =ecovery

#ran"action i)it

!here will be no limit for @ash 4eposit and ;und !ransfer.

;or @ash *ithdrawal, transaction limit will be !k.$3, 33,333 per day per account.

Charge"

*ithin the district for Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mount up to

t( 20.000 i$ charged y t( 1+

*ithin the district for Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mountaovet( 20.000 i$ charged y t( 1+8 3.3 for net per thousand of part

thereof . Inter i$trict)or Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mount up to

t( 20.000 i$ charged y t( 209




Shovon Inter i$trict)or Ca$h epo$it 5 6ithdrawal 5 "ran$)er #mount up to

t( 20.000 i$ charged y t(2098 S 3.'3 for net per thousand of part thereof 6ithin the ivi$ional City #rea)or Ca$h epo$it 5 6ithdrawal 5

"ran$)er #mount up tot(10. 00.000 charge$ i$ ;ree. But not more than

5two6 times in a day. Hat will be applicable as per 8ovt. rule.

epo$itor:$ national id card:$ photocopy i$ re;uied )or aove t( +000depo$it9

4.6.2 (ay Order A(O7

!his is the service for the people. # person can do pay order transaction without having bank

account >ay Arder an instrument which is used to remit money within a city through banking

channel the instruments are generally safe as most of them are crossed.

4.6.3 'e)and 'raft A''7

4emand 4raft 5446 is an instruction payable on demand. It is a negotiable instrument issued by

the branch of a bank containing an order to another branch of the same bank to pay fied sum

money to a certain person or order of demand. !his instrument can be purchased by a customer

from a particular bank for himself and can be handed over to the purchaser for delivery to the

beneficiary. !he payee or beneficiary will claim the amount of money in the instrument by

producing the same to the concerned paying branch. 4emand draft may be paid in cash to the

payee on proper identification or the amount may be credited to his account 5in case of #/@

holder of the bank6. Banks issue draft for nominal commission .!he commission depends upon

the amount to be transmitted. !he purchaser of the 44 needs not to be a customer or account

holder of the bank.

0&o* chart for a ''

Page = +eneral Banking of IBB)

#pplication

2ubmitted to

branch

Issuing branch

prepares 44

Branch gives

44 to

purchaser

>urchaser

sends 44 to

payee



Shovon

4.6.4 #e&egraphic #ran"fer A##7

!elegraphic !ransfer 5!!6 is another widely used mode for remittances of funds. !! is 9uicker

than 44. If an applicant wants to remit the amount urgently to the payee in another city or

district he may re9uest the issuing branch to send it by !!. ;or !! a branch sends a telegram

instead of airmail. !he branch usually recovers from the telegram charges in addition to the usual

service charges. # !! could be epress or ordinary and it is always sent in coded-form.

@orporate branch follows the following procedures in case of !! issuing-

!he customer deposits money in the branch.

!he customer obtains a cash memo containing !! serial number.

!! serial number, notifying party name are mentioned in the tele massage.

!he tele department confirms transmission of the tele.

(oint" (ay Order 'e)and 'raft #e&egraphic #ran"fer

A##7/9p&anation >ay Arder gives the

payee the right to

claim payment from

the issuing bank.

4emand 4raft is an

order of issuing bank

on another branch of

the same bank to pay

specified sum of

money to payee on

demand.

Issuing branch

re9uests another

branch to pay

specified money to the

specific payee on

demand by telegraph.

(ay)ent >ayment from issuing

branch only.

>ayment from ordered

branch.

>ayment from ordered

branch.

Page = !0eneral Banking of IBB)

>aying branch

pays the

amount

>ayee presents

44 to branch



Shovon8enera&&y u"edto Re)it fund

*ithin the clearing

house area of issuing

branch.

Autside the clearing

house area of issuing

branch.. >ayee can also

be the purchaser.

#nywhere in the

country.

(ay)ent(roce"" of thepaying ank

>ayment is madethrough clearing.

@onfirm that the 44 isnot forged one.

@onfirm with sent

advice.

@heck the K!est @odeL

ake payment.

@onfirm issuing branch

@onfirm >ayee #/@.

@onfirm amount.

ake payment.

=eceive advice.

Charge Anly commission @ommission S tele

charge

@ommissionS

!elephone

4.1 &ternative 'e&ivery Channe& A'C7 Service

Islami bank provides its customers #4@ service for better customer service. #4@ helps to

provide banking service within short time. @ustomers can use #4@ service for time consuming.

It is also very easy to use. #4@ includes(

4.1.1 I'% "ervice

I4 is deposit machine. @ash, pay order, che9ue and different types of bills can be deposited

safely through this machine. #fter depositing money in I4 bank employee open it and fi the

cash in depositors account within hours.

Convenience of I'%

• It is a helpful service for businessman. !hrough this they can keep their money safely in

bank any time.

• >eople can pay the bills, cash, che9ue through the I4 machine.

• It can be used in holiday.

• It can be used /E.

• ?o need to fill deposit slips.

• ?o need to stand in long 9ueues.

(roce""

• #ccount name, number and other details have to right on the envelope.

• !hen enter the money into the envelope. Anly $33 notes can be entered in each envelope.

• If the amount is high then more envelopes have to use.




Shovon• 4enominate the amount on the envelope.

• 7nvelope should be closed.

• !hen enter the branch name and account number on the machine.

• !he machine will give a transaction number, write it onto the envelope.

• !hen the screen will show small details about the transaction.

• #fter checking details press right or ok button. !hen deposit window will open for 3

seconds, then the amount have to deposit.

• # deposit slip will be given by the machine.

So it i" an ea"y and he&pfu& proce"" for the cu"to)er a" ecau"e they u"e it any*hereanyti)e.

4.1.2 #% of IBB

;ull abbreviation of #! is K#utomated !eller achineL which acts like a teller point in a

bank who takes and gives money over the counter. #! is same as teller point but it run

automatically through identity like card and password. It does not need any slip or @he9ue but

it is very much based on #/@ holder"s #! card and it"s >assword. !hose who are entitled for

#! card, bank has provided them a password against every single card. !his is like a debit

card. >eople can deposit their money in a bank account and they have entitled withdraw their

money through #! card, which is applicable for hours a day and 'C days in a year. It

has different name such as #!, hours banking card, money link card, e-cash, ready cashetc.

IBB+ has introduced its #! Banking service since 333. Being the largest in online

connectivity among the branches we are capable of providing the better customer service to

their clients.

IBB+ >rovides #! facilities for its customers. IBB+ #!"s works /E. @ustomers who

have 7-cards can access the #! hours. IBB+s #! linked with 0 cash, Hisa and master

card network. ?ot only the customer of IBB+ but also other customer of those networks can

access the IBB+ #!.

dvantage" of -"ing a #% Card Of IBB

• It takes less time to complete a purchase




Shovon• It keeps you within budget

• !hey1re easier to get than a credit card

• Rou can easily get cash

Con" of u"ing #% Card of IBB

• @annot access in all other bank"s booth

• +imitation of #! booth rather than other bank

• @lients don"t know about the eact location of IBB+ #! booth.

4.1.3 IS CR'

Hisa 4ebit is a major brand of debit card issued by Hisa in many countries around the world.

?umerous banks and financial institutions issue Hisa 4ebit cards to their customers for access to

their bank accounts. In many countries the Hisa 4ebit functionality has been added to eisting

#! cards to allow customers to use the card for internet and point of sales transactions.

IBB+ provide visa card to all its clients free for one year. ?ew account holder of IBB+ can get

visa card without any re9uisition : also old account holder can get visa card replacing their

previous #! card. IBB+ introduced its visa card in 3$.

Benefit" of vi"a card of IBB

Card enefit"

• 7plore the world of benefits that come with your Hisa card.

'i"count"

•8et the greatest deals from the greatest brands.

Card enefit"

• @heck out the all the perks with Hisa credit or debit card.

(ay i&&" and ta9e"


https://en.wikipedia.org/wiki/Debit_card


https://en.wikipedia.org/wiki/Visa_Inc.


https://en.wikipedia.org/wiki/Bank

https://en.wikipedia.org/wiki/Financial_institutions


https://en.wikipedia.org/wiki/Bank_accounts

https://en.wikipedia.org/wiki/Point_of_sale


https://en.wikipedia.org/wiki/Bank


https://en.wikipedia.org/wiki/Bank_accounts

https://en.wikipedia.org/wiki/Point_of_sale




Shovon• 7asily pay bills, track spending and stay on budget.

i"a Checkout

• #n easier way to pay online.

#rave& *ith i"a

• 7plore all the benefits and protections of traveling with Hisa card.

aving a visa card in your wallet is a great tool for making convenient purchases. In this episode

4.1.4 iBanking

Islamic Bank Bangladesh +imited has been devoted to serving its customers since inception. *e

are committed to introduce new services and to make eisting services faster and better than

ever. iBanking is a cornerstone of our strategy, designed to accelerate our commitment to green

banking and to enable customers to do banking at their own convenience. !hey have introduced

to new services to all iBanking customers that reflect their continuous endeavor to put the

strategy into action. *herever their clients are, using iBanking now they can-

2earch ;!! essage.

2earch ;44 >ayment.

!ransaction 2ummery.

@learing Instrument 2tatus.

i!runsfer 5;und !ransfer6.

i=echarge 5obile #irtime !op <p6.

*ima =echarge. 5Banglalion, 0ubee6

<tility Bill >ay.

Thidmah @redit @ard- Bill >ay.

#ccount ?o *ithdrawal.

anage @he9ue 5Issue, =e9uisition : 2top @he9ue >ayment6.

I!ransfer-7;! 5!ransfer to Ather Bank6.

HI2# Instant >ayment.

Page = !eneral Banking of IBB)



Shovon4.1.5 %oi&e Banking

3oile an(ing refer" to the u"e of a ")art phone or other ce&&u&ar device to

perfor) anking ta"k" *hi&e a*ay fro) your ho)e co)puter "uch a" )onitoring account

a&ance" tran"ferring fund" et*een account" i&& pay)ent and &ocating an #%.

I"&a)i Bank )Ca"h i" the %oi&e Banking of I"&a)i Bank Bang&ade"h i)ited *here the

cu"to)er" of any )oi&e co)pany take the 24 hour" of )oi&e anking "ervice" fro)

any*here of the country *ithout going to any ranche" )Ca"h.

<here and ho* the tran"action" *i&& perfor)

Islami Bank m@ash #ccount transactions can be performed at any branch of Islami Bank

Bangladesh +imited, any agent approved by Islami Bank Bangladesh +imited and mobile

network operators1 approved agent where Islami Bank m@ash signboard will be appeared.

/&e)ent" of )Ca"h

@ash in 5deposit6

@ash Aut 5*ithdraw6

2end oney 5from one account to another6

obile =echarge 5!op-<p6

Balance @heck

ini 2tatement @heck

>I? ?umber @hange

4.1.$ S%S Banking

22 Banking is a type of mobile banking, a technology enabled service offering from Banks to

its customers, permitting them to operate selected banking services over there mobile phones

using 22 messaging.

2ome features of 22 banking are following below-

#ccount balance In9uiry

!ransaction In9uiry

>assword change

2uspending self.

Page = !!eneral Banking of IBB)

http://www.investinganswers.com/financial-dictionary/personal-finance/account-balance-5727






Shovon4.1.$.1 dvantage" of S%S Banking of IBB

I. cce""ii&ity!he user, can access his banking information, from anywhere, as long as he has network

coverage on his mobile phone. In essence, 22 banking brings the information to the customer

by bringing the customer to the information.

II. Reduced Co"t" =elatively, 22 Banking reduces the costs of performing a banking transaction, =elatively

+ower @ost of accessing information.

III. Save" ti)e 22 banking reduces the time re9uired performing an average banking trans-actionM this is due

to the automation of everything and the fact that there is no human inter-venation.

4.1.$.2 i)itation" of S%S Banking of IBB

I. #s a rule, length of a 22 message is $3 characters. !his is a limitation in 22

technology. !herefore the messages are abbreviated depending on the availability of the

space 52eylan Bank, n.d.6.II. !he 22 technology 5like email6 does not guarantee set transmission times or

guaranteed delivery of the message, therefore some messages may be delayed, blocked

or lost .III. !he cost of the message is transferred to the sender, is based on the number of messages

being sent and is network dependent, although possibilities eist in reimbursing such cost

and operating volume based tariffs.

4.11 ocker Service

In order to get locker service must have to and savings account or others. !here will be security

money for getting service for eampleM if key was lost another key will be provided.

Insurance will be provided against locker for any kind of harm or disastrous situation. !here is

different si)e of locker against different amount of charges. !k. '33 for big si)e !T 33 for

medium si)e : !k. $33 for small si)e.

Page = !%eneral Banking of IBB)



ShovonBy signing log book in banking hour locker can be use. Anly documents, jewelry and other

valuable things can be kept ecept money and there is also security money against locker service.

!k. E333 for big, !T. C333 for medium : !k. '333 for small one.

Service"

>ersonali)ed service

;acilities to access outside scheduled time

>arcel handling

2afe custody of goods and bonds/shares

+ockers available in various si)es. i.e. 2mall, edium and +arge.

4.12 'i"patch "ection

4.12.1 In*ard

ail, other than those which are registered, marked confidential and addressed personally to

some official, may be opened by an authori)ed member or staff who should enter in the inward

mail register and mention serial number of the mail register on the letter/ paper received, affi,

K=eceivedL date stamp on it and delivery the same to the concerned officials against

acknowledgement.

+etters addressed personally to any official shall be opened by the addressee only.

=egistered mails and mails marked confidential will be opened by an officer or

management in small branches. #ll these letters shall however enter in the inward mail

registers. 2top payment instructions and court orders shall be received by authori)ed officials who

will immediately note date and time on it and take necessary steps.

4.12.2 Out*ard

Autward letters must bear serial number and entry in the register with name and address.

7ach typist will maintain a typist master file and dispatch @lark also maintain a separate

master file for future record. +ocal letters may be delivered through peon book. If the area is large and letters are many

in number service of post-office may be utili)ed. +etters dispatched must be entered in the outward mail register and bear proper postal

stamps, if sent through post office. #t the time of passing epenses voucher.

Page = !(eneral Banking of IBB)



Shovon

4.13 /"ta&i"h)ent

>reparations of salary pay sheet, maintenance employee attendance : absent/leave register,

personal files and method of correspondence and payment of income ta. 2trong vault rooms :

locker services are maintained for safeguard of valuable things : papers are maintained by thissection.

Chapter 5

na&ytica& "pect

Page = !/eneral Banking of IBB)



Shovon

5.1 na&y"i" on the a"i" of uantitative of "e&ected ank

5.1.1 Bank <i"e depo"it on 214

(articu&ar )ount AIn %i&&ion #aka7

Islami Bank Bangladesh +imited 5IBB+6 C3%.'3

2ocial Islami Bank +imited 52IB+6 $C'C.3$

#l-#rafah Islami Bank +imited 5#IB+6 $&C$.$E

Source: nnua& report of IBB SIB IB 214

IBB) SIB) 6IB)0

100000

200000

300000

00000

!00000

%00000 !%0J%+%.30

12J!3!.01

1%%J/!1.1(

B?D <IS/ '/(OSI# O? 214

6&O@N> IN &I))ION

Page = !+eneral Banking of IBB)

0i ure 1 B?D <IS/ '/(OSI#



Shovon

Interpretation:

#bove graph shows that the total amount of deposit of IBB+ is higher than 2IB+ and #IB+

because of the epansion of branches over the country and delivery of superior customer service.

!otal deposit of IBB+ is C3%.'3 and 2IB+ is $C'C.3$ and #IB+ is $&C$.$E.

5.1.2 Initia& 'epo"it to Open Current and Saving" ccount

>#=!I<+#= IBB+ 2IB+ #IB+

@<==7?! #@@A<?! $333 333 C333

2#HI?82 #@@A<?! C33 C33 333


Page = %0eneral Banking of IBB)



Shovon

IBB) SIB) 6IB)0

1000

2000

3000

000

!000

%000

1000

2000

!000

!00 !00

2000

Initia& 'epo"it to Open Current and Saving" ccount

@RR7N> S6,INS

0igure 2 Initia& 'epo"it" to Open Current and Saving" ccount

Interpretation:

!he initial amount to open a current account in IBB+ is less than the other two banks 2IB+ and

#IB+. An the other hand the initial amount to open a savings account in IBB+ and in 2IB+ is




Shovonsimilar of taka C33.*hereas, #IB+"s initial amount to open a savings account is higher than other

two banks.

5.1.3 %aintenance Charge for Current and Saving" ccount @a&f Eear&y

>#=!I<+#= IBB+ 2IB+ #IB+

@<==7?! #@@A<?! C3 '33 C33

2#HI?82 #@@A<?! 33 $C3 33


IBB) SIB) 6IB)0

100

200

300

00

!00

%00

!0

300

!00

200

1!0

200

%aintenance Charge for Current and Saving" ccount @a&f Eear&y

@RR7N> S6,INS




Shovon

0igure 3 %aintenance Charge for Current and Saving" ccount @a&f Eear&y

Interpretation:

aintenance @harge for @urrent and 2avings #ccount alf Rearly of IBB+ is C3 : 33. An the

other hand the aintenance @harge for @urrent and 2avings #ccount alf Rearly of 2IB+ is '33

: $C3.*hereas, aintenance @harge for @urrent and 2avings #ccount alf Rearly of #IB+ is

C33 : 33. It shows that, IBB+ savings account maintenance charge is higher than 2IB+ : same

as #IB+. #nd current account maintenance charge of IBB+ is higher than 2IB+ and lower than

#IB+. 2o, we can say that, maintenance charge of IBB+ is in satisfactory level.

5.1.4 ccount C&o"ing Charge for Current and Saving" ccount @a&f Eear&y

>#=!I<+#= IBB+ 2IB+ #IB+

@<==7?! #@@A<?! '33 '33 '33

2#HI?82 #@@A<?! $C3 $C3 33





Shovon

IBB) SIB) 6IB)0

!0

100

1!0

200

2!0

300

3!0

300 300 300

1!0 1!0

200

ccount C&o"ing Charge for Current and Saving" ccount @a&f Eear&y

@RR7N> S6,INS

0igure 4 ccount C&o"ing Charge for Current and Saving" ccount @a&f Eear&y

Interpretation:

!he graph shows that, #ccount closing charge for current : savings account of IBB+ : 2IB+

are similar. An the other hand #IB+ savings account closing charge is higher than both IBB+ :

2IB+. #IB+"s current account closing charge is remaining same to other two banks. 2o we can

say that, IBB+ account closing charge is moderate to its customers.

5.1.5 (rofit rate of Saving" ccount

>#=!I<+#= IBB+ 2IB+ #IB+

2#HI?82 #@@A<?! .D D .CD





Shovon

IBB) SIB) 6IB)K

K

K

K

K

K

K

K

!K

!K

K

K

!K

<ro=t rate o) Saving$ #ccount

>=A;I! =#!7

0igure 5 (rofit rate of Saving" ccount

Interpretation:

>rofit rate of 2avings #ccount in IBB+ is less than the #IB+ : better than 2IB+. >rofit rate of

savings account in IBB+ is .3D that is satisfy to the customers. 2o we can say that, profit rate

of IBB+ is in moderate level.

5.1.$ ?u)er of Branche"

>#=!I<+#= IBB+ #IB+ 2IB+

2#HI?82 #@@A<?! % $$% '

Source: nnua& report of IBB IB ; SIB 214

Page = %!eneral Banking of IBB)



Shovon

IBB) 6IB) SIBl0

!0

100

1!0

200

2!0

300

3!0

2+

11+100

4umer o) 'ranche$

N@&B7R O- BR6N97S

0igure 5 ?u)er" of Branche"

Interpretation:

Islami Bank Bangladesh limited has the highest number of branch between the other two banks.

!he reach of IBB+ is greater than other banks which is a major part of success for them. !hey

wanted to etend their business all over the country which the main reason for increased number

of branches.

5.1. ?u)er of #% Booth

>#=!I<+#= IBB+ 2IB+ #IB+

2#HI?82 #@@A<?! C3 33 $E


Page = %%eneral Banking of IBB)



Shovon

IBB) SIB) 6IB)0

100

200

300

00

!00

%00

(00

!0

%00

1(

?u)er of #% Booth

?<B7= A; #! Booth

0igure ?u)er of #% Booth

Interpretation:

?umber of #! booth of IBB+ is C3 that are lower than 2IB+, to improve better customer

satisfaction IBB+ have to increase their #! booth. Because higher number of #! booth caneasily give more customer satisfaction.

5.1. ?u)er of #ota& ccount Opened

>#=!I<+#= IBB+ #IB+ 2IB+

?umber of !otal #ccount Apened %C,&E,C& 'E,%C,CC $$,E,&C


Page = %(eneral Banking of IBB)



Shovon

IBB) SIB) 6IB)

0

2000000

000000

%000000

/000000

10000000

12000000

+!/(!/

3(+!2!!

112(%/!

?u)er of #ota& ccount Opened

Nu*"er of >otal 6ccount Opened

0igure ?u)er of #ota& ccount Opened

Interpretation:

?umber of total account opened of IBB+ is %C, &E,C& that is higher than 2IB+ : #IB+. ere

we can see that, IBB+"s total number of account opened is higher than both 2IB+ : #IB+.

5.2 +-/S#IO??IR/ ?ESIS

5.2.1 /)p&oyee" of IBB provide friend&y "erviceF

Page = %/eneral Banking of IBB)



Shovon

+> +>

1+>

%+>

!0>

/)p&oyee" of IBB provide friend&y "erviceF

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondents are agreed on that, the IBB+ employees

provide friendly services.CD believes that.'3D people strongly agreed on the fact.$CD peopleshold neutral epression about the 9uestion. Anly CD peoples disagreed about the fact. CD

strongly disagreed about the 9uestion. 2o, overall with this survey I can conclude the IBB+

employee services are friendly as the CD agreed people and '3D strongly agreed on the fact.

5.2.2 /)p&oyee" of IBB can efficient&y "o&ve cu"to)er pro&e)F

Page = %+eneral Banking of IBB)



Shovon

+>

1+>

2+>

!0>

2+>

/)p&oyee" of IBB can efficient&y "o&ve cu"to)er pro&e)F

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:!he graph shows that, majority of the respondents are agreed on that, 7mployee of IBB+ can

efficiently solve customer problem. '3D believes that. CD people strongly agreed on the

fact.CD peoples hold neutral epression about the 9uestion.$CD people disagreed about the

9uestion : about CD are strongly disagreed with this statement. 2o, overall with this survey I

can say that, 7mployee of IBB+ can efficiently solve customer problem, because '3D agreed

people and CD strongly agreed on the fact.

5.2.3 I" it ea"y to open account in IBBF

Page = (0eneral Banking of IBB)



Shovon

10>

2+>

!+>

20>

10>

I" it ea"y to open account in IBBF

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondent are in neutral position in this statement. CD of

respondent are disagree 3D are agree and both $3D peoples are strongly agree : disagree.

Apening account is going some procedure. 2o some people can"t take it easily. 2o we can say

that, account opening is comple in IBB+.

5.2.4 ?e* cheue ook i""uance ti)e of IBB i" accepta&eF




Shovon

!+>

!+>

!0>

?e* cheue ook i""uance ti)e of IBB i" accepta&eF

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondents are strongly agreed on that, new che9ue book

issuance time of IBB+ is acceptable. 'CD believes that.'CD people also agreed on the fact.'3D

peoples hold neutral epression about the 9uestion. ?o people disagree or strongly disagreed

about the 9uestion. 2o, overall with this survey I can conclude the new che9ue book issuance

time of IBB+ is acceptable as per survey report said.




Shovon5.2.5 (ay order i""uance ti)e of IBB i" accepta&eF

>

12>

!7>

!!>

10>

(ay order i""uance ti)e of IBB i" accepta&eF

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondent are in neutral position in this statement, 'ED

peoples believes that. ''D of respondent are agreed $D are disagree, $3D peoples are strongly

agree : &D people are disagree. Apening account is going some procedure. 2o some people

can"t take it easily. 2o we can say that, pay order issuance time is acceptable in IBB+.




Shovon

5.2.$ ?e* i"a Card i""uance ti)e of IBB i" accepta&eF

1+>

1>

27>

22>

1>

?e* i"a Card i""uance ti)e of IBB i" accepta&eF

S>RON) IS6R77

IS6R77N7@>R6)

6R77

S>RON) 6R77

Interpretation:

$&D people strongly believe that, new visa card issuance time of IBB+ is acceptable.D agreed

with that. ED peoples hold neutral position, $&D peoples disagree with this statement : $CD

people strongly disappointed with this. 2o, we can say that, ?ew HI2# card issuance time is not

comple.




Shovon

5.2. #% "ervice of IBB i" good

!0>

2+>

2+>

1+>

+>

#% "ervice of IBB i" good

S>RON) IS6R77

IS6R77N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondents are strongly disagreed on that, #! service of

IBB+ is not good. #bout '3D believes that.CD people disagreed on the fact.CD peoples hold

neutral epression about the 9uestion. Anly $CD peoples agreed about the fact. Anly CD people

strongly agreed about the 9uestion. 2o, we can say that, IBB+ have to more concern to build

more #! booth : improve #! machine for better customer satisfaction.

Page = (!eneral Banking of IBB)



Shovon

5.2. Service charge i" good enough in IBBF

>

12>

20>

2+>

!+>

Service charge i" good enough in IBBF

S>RON) IS6R77

IS6R77N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondents are strongly agreed on that, 2ervice charge is

good enough in IBB+ 'CD believes that.CD people agreed on the fact.3D peoples hold neutral

epression about the 9uestion.$D peoples disagreed about the fact. Anly &D strongly disagreed

about the 9uestion. 2o, overall with this survey I can conclude the service charge is good enough

in IBB+ as the 'CD strongly agreed people and CD agreed on the fact.

Page = (%eneral Banking of IBB)



Shovon

5.2.6 <aiting ti)e to get "ervice fro) IBB i" &ongerF

1+>

10>

1+>

!+>

2+>

<aiting ti)e to get "ervice fro) IBB i" &ongerF

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondents are strongly agreed on that, *aiting time to

get service from IBB+ is longer 'CD believes that.CD people agreed on the fact.$CD peoples

hold neutral epression about the 9uestion.$3D peoples disagreed about the fact. Anly $CD

strongly disagreed about the 9uestion. 2o, overall with this survey I can conclude that, IBB+

have to concern about their customer service : more efficient about their work for fast service to

their customer.

Page = ((eneral Banking of IBB)



Shovon

5.2.1 Infor)ation of IBB i" avai&a&e to the cu"to)er"F

10>

20>

%0>

20>

10>

Infor)ation of IBB i" avai&a&e to the cu"to)er"F

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondent are hold neutral position in this statement, 3D

peoples believes that. Both 3D of respondent are agreed : disagreed, both $3D peoples are

strongly agreed : disagreed. 2o, we can say that, it is very conflict to justify answer.

Page = (/eneral Banking of IBB)



Shovon

5.2.11 re you found freedo) in your anking activitie"F

10>

1+>

2+>!0>

20>

re you found freedo) in your anking activitie"F

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondents are agreed on that, '3D believes that theyfound freedom in their banking activities. CD people say neutral on the fact.3D peoples

strongly agree about the 9uestion.$CD peoples disagreed about the fact. Anly $3D strongly

disagreed about the 9uestion. 2o, overall with this survey I can conclude the IBB+"s customer

found freedom in their banking activities as the '3D agreed people and 3D strongly agreed on

the fact.

Page = (+eneral Banking of IBB)



Shovon

5.2.12 Cu"to)er "ati"faction fro) the "ervice of IBBF

10>

,0>

!0>

Cu"to)er "ati"faction fro) the "ervice of IBBF

S>RON) IS6R77

IS6R77

N7@>R6)

6R77

S>RON) 6R77

Interpretation:

!he graph shows that, majority of the respondents are agreed on that, @ustomer satisfaction from

the service of IBB+ is high. 3D believes that.'3D people also strongly agreed on the fact.$3D

peoples hold neutral epression about the 9uestion. ?o people disagree or strongly disagreed

about the 9uestion. 2o, overall with this survey I can conclude that customer satisfaction from

the service of IBB+ is very satisfactory level as per survey report said.

Page = /0eneral Banking of IBB)



Shovon

Chapter $

0inding" Reco))endation"Conc&u"ion




Shovon

$.1 0inding"

Initial deposit to open account in IBB+ is lower than that of other banks.

Islami Bank has the height number of branches all over the country and give proper

customer satisfaction both urban : rural areas. ?umber of total account opening in 3$ is higher than that of other banks.

!he agent of m@ash is not available, for this reason customers do not get proper service.

?umber of #! booth is insufficient as needed. Internet banking system is not working

in spite of launching officially. 7mployees of IBB+ are much helpful : dedicated to their customers.

@ustomers do not get sufficient support to complete account opening procedure.

?ew che9ue book issuance system of IBB+ is good than other banks. IBB+"s employees

provide ?A?-I@= che9ue if customer need urgent withdrawn before his che9ue

re9uisition time. 2ervice charge of IBB+ is good enough to its customers as maimum client said.

*aiting time to get service from IBB+ is longer than other banks.

ost of the customers are satisfied about the overall banking activities of IBB+.




Shovon

$.2 Reco))endation"

;or the improvement of the service, customer satisfaction, performance of IBB+ some steps

should be taken. ere are some of the step which can be effective for the bank to improve its

image in customers mind. !hese are discussed below(

IBB+ is pioneer of Islami banking system in the private sector in Bangladesh. 2o, IBB+

should hold this reputation by giving more customer satisfaction. IBB+ should increase manpower in account opening section for improve efficient

customer service : solve customers" problem. IBB+ needs to aware its new customer about Kwhat type of document needed to open

bank accountL for these, they can easily solve various problem while opening bank

account, such as introducer problem, nominee ?I4 photocopy etc. ;or the popularity of m@ash service IBB+ should increase its agent.

Information technology department need to take proper steps to improve its website for

better access of the website. IBB+ should improve : take proper maintenance of #! machine all over the country.

#lso easier #! service facilities should be established. IBB+ have to more concern about its internet banking. IBB+ can promote its internet

banking through maga)ine, !H, online portal : social networking site.

IBB+ has huge customer than other banks. It seems very difficult to give proper services

within short time. 2o, IBB+ needs to increase more cash counter for faster customer

services.

$.3 Conc&u"ion




Shovon!he Banking arena in recent time is one of the most competitive business fields in Bangladesh.

#s Bangladesh is a developing country, a strong banking sector can change the socio economic

structure of the country. 2o we can say the whole economy of the country in linked up with its

banking system. IBB+ is the bank which is highly potential commercial Bank of Bangladesh.

!his bank performs hundreds of important activities both for the public and for the government

as a whole.

Islami bank is a well-organi)ed and promising private bank in Bangladesh which believes in

advancement of growth by providing 9uality services. In our country, from $%&' IBB+ has been

operating with great confidence. #s a large Islamic commercial bank, it took various steps to

create employment and socio-economic development for the downtrodden people through

Islamic rules and regulations.

Islami Banks are those who do not charge interest, rather they do business on profit sharing

basis. Islamic bank provides noteworthy facilities to the clients than that of the conventional

banks. !his bank is trying to operate their activities according to Islamic 2hariah. ;rom this

discussion it proves that interest is a curse. *e have to take necessary steps to remove all

problems that stand as a great obstacle before Islamic banks as early as possible for the

development of Islamic banks.

================================================

Reference":




Shovon

1. @.= Totheri, K=esearch ethodologyL 2econd 7dition, 33'-33, wishwa >rakashan,

@alcutta, India2. #nnual report 3$ of Islami Bank Bangladesh +imited

3. Islami Bank Bangladesh +imited website ( http://www.islamibankbd.com/ 4. Brochure of schedule of charge of Islami Bank Bangladesh +imited, 2ocial Islami Bank

+imited : #l-#rafah Islami Bank +imited.5. #nnual report 3$ of 2ocial Islami Bank +imited$. #nnual report 3$ of #l #rafah Islami Bank +imited

ppendi9

Bache&or of Bu"ine"" d)ini"tration

Bang&ade"h -niver"ity of Bu"ine"" ; techno&ogy AB-B#7

Page = /!eneral Banking of IBB)



ShovonA0or "tudy intention on&y7

!his is the formal 9uestionnaire developed to collect information from you for preparing an

internship report regarding the topic general banking activities of I"&a)i Bank Bang&ade"h

i)ited. In this regard, we are epecting authentic support from you as a valuable respondent.*e are promising that, your given information will be kept secret and not will be misused.

+ue"tionnaire Survey

A(er"ona& detai&" of the re"pondent7

Section

1 ?ame (2 #ge (

3 8ender ( ale ;emale4 Accupation ( Business 2ervice 2tudent ousewife Athers

Section B

5 *hat type of account do you haveUa 2aving b @urrentc 4>2d Athers

$ ow long have you been a customer of IBB+

a 3-' years b '-C yearsc C-$3 yearsd #bove $3 years

*hat is your opinion about online service of IBB+a 7cellent b 8oodc oderated >oor

(ut a #ick )ark AG7that e"t ref&ect your opinion:

2l?o 0uestions 2trongly

4isagree

$

4isagree

?eutral

'

#gree

2trongly

#gree

C

$ 7mployee of IBB+ provides friendly

serviceU

7mployee of IBB+ can efficiently

Page = /%eneral Banking of IBB)



Shovonsolve customer problemU

' I! is easy to open account in IBB+

?ew che9ue book issuance time of

IBB+ is acceptableU

C >ay order issuance time of IBB+ isacceptableU

?ew Hisa @ard issuance time of

IBB+ is acceptable

E #! service of IBB+ is good

& 2ervice charge is good enough in

IBB+

% *aiting time to get service from

IBB+ is longerU

$3 Information of IBB+ is available tothe customersU

$$ #re you found freedom in your

banking activitiesU

$ @ustomer satisfaction from the

service of IBB+U

#hank Eou for Eour Co&&aoration

internship report on general banking of islami bank bangladesh limited

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