JENNIFER HARRIS ……………..………………………..………………………………………………………………………………………………………………………….

408.916.6169 | harris.jf@gmail.com | www.linkedin.com/in/positivelyjenniferharris/

Cross-Functional Senior Management Professional with Diversified Industry Experience

Leadership & Management Strategic mapping, sucession

planning, performance reviews, one-on-one meetings, performance improvement plan, coaching, goal

setting, remote resource management

Recruiting Full cycle, Technical, Executive,

Marketing, Administrative, Retail, HR, Customer Service, Travel, Sales,

Passive, Boolean search, LinkedIn Recruiter, in-house, staff

Augmentation, Agency

Human Resources Interviewing, job offers, negotiation, onboarding,

terminations, documentation, compliance, visa processing

Performance Reviews (writing, approving and

coaching)

Customer/Client Relationship Building loyalty, retention, WOW, “Plus One”, European customer

advocate, adept at resolving client opportunities/issues, presentation,

facilitation, sales, training, meetings

Social Media Savvy LinkedIn Connections: +3,500,

Top 10% LI Recruiter Profile Views, Facebook Friends: +540, Twitter,

Pinterest, Meetup, Tumblr, Recruiter, Connected, GitHub, Stack Overflow, Skype, Google+, Hangouts, YouTube

Project Management Installations, trade shows,

customer deliverables, scheduling, reporting, Construction Project

Manager- 8+ years, new space, build-out, moves

Team Motivation Global & remote teams, Office Morale, team advocate, team bonding, Joining dysfunctional teams, loyalty building, team

building games & competition, leading by example

Policy & Procedure Development and documentation for

Operations, Customer Service, Administration, Recruiting, HR, SOP,

software, how to, FAQ, training in person and remote to teach new

procedures

Training & Development Customer service,

leadership, technical, sales, administrative, software, firm

trainer for Microsoft Office suite, client training (remote &

in person), train the trainer

PROFESSIONAL EXPERIENCE

Gravity4 (AdTech start-up: Ad bidding, real-time profiling, marketing OS, apps, data analytics) San Francisco, CA November 2014-Present

Technical & HR Specialist (November 2014-present) PERFORMANCE HIGHLIGHTS:

Technical recruiting; sourcing, selling, collaborating with Gravity4 executives and outside agencies to grow engineering team (Python, Django, DevOps, PHP, Java-all senior and architect level engineers).

HR Support; benefits disbursement/education, third party provider liaison, onboarding, employee meetings.

General office support; supplies, food/beverage, treats, organization, safety coordination and moral.

Asquare, Inc. (Staffing agency: recruiting, sourcing & placing candidates for direct hire/contract) Santa Clara, CA July 2014-October 2014

Senior Technical Recruiter (July 2014-October 2014)

PERFORMANCE HIGHLIGHTS:

Recruiting for multiple Silicon Valley tech companies at a time; including, but not limited to, Yahoo, Symantec, Tibco, OpenTV, and Alcatel-Lucent

Recruiting a variety of technical positions including Mobile Developers, Architects, Release, Quality, Performance, Video, Infrastructure, 3D Imaging, Integration, UI, Back-end, Technical Writers, Web Producers

Sourcing candidates using Boolean searches, social media, networking, resume databases, offshore support

Qualifying candidates via interview and online verification (Stackoverflow, GitHub)

Recruiting, and selling, passive candidates on the opportunity

Creating company selling points, elevator pitches, for each company/client to attract candidates

Building candidate bios and presenting and selling candidate to company/client

Client meetings reviewing needs and obtaining crucial details imperative for finding best candidates

Vendor contracts for H1B “Corp to Corp” contract placements

Client communication; follow-up, presentation and collaboration via meeting, email and phone

Contracts for new clients, selling agency services based on recruiters and their reputation

Grid Dynamics International (eCommerce: Consulting, development, deployment, integration) Menlo Park, CA February 2013-November 2014

Senior Technical Recruiter-Contract (July 2014-November 2014) SENIOR RECRUITING MANAGER (September 2013-July 2014) SENIOR OFFICE & RECRUITING MANAGER (February-September 2013)

PERFORMANCE HIGHLIGHTS:

Created procedures, documents and best practices for Operations and HR departments.

Sourced, qualified and established company vendors (travel agency, cellular phone, IT Support, office supplies, capital equipment, delivery services and recruiting agencies.

Identified, qualified and established SaaS systems: Automated tracking system (ATS), resume database access, passive candidate search tool, and social media package.

Full cycle recruitment of all US employees; from executives to technical development teams (back-end to front-end) including DevOps, specialty architects, UI, UX, mobile (Android & iOS), integration developers, business analysts, Big Data, and high technology areas (Java, Hadoop, Endeca & Cassandra). Candidates obtained via postings, databases, LinkedIn, referrals, social media, online Boolean Search methods, passive candidate tools (i.e. TalentBin), events, Meetups, and online groups. Exceeded hiring goals and converted company from 100% agency hiring to 10%; saving $480,000.

LinkedIn Recruiter-7+ years as a member, 2 years as official LinkedIn Recruiter and Company Administrator Recruiting utilizing the following tools; job posting, email, InMail for passive candidates, projects for organizing/teaming, Social media “push” for advertising, ATS integration and reporting to measure recruiting team KPIs.

HR/Employee onboarding; Confidential documentation, immigration support (H1B, TN, Green Card), references, enterprise account access, computer specification and purchase, software and peripherals.

Office renovation project management; building, contractor and architecture firm management, processing approvals, purchasing office items.

Coordination and execution for all office events; meetings, company picnics, holiday party (budget, vendors, décor, entertainment, invitations).

Month-end company purchase reconciliation for travel, office supplies, events, perks and capital purchases including accounting breakdown by service lines, client accounts and projects.

Managing and maintaining company assets and records. Tracking costs for taxes until assets completely depreciate.

Executive International travel support; specifying, booking, Visa processing and offshore itinerary coordination.

Support of the rotation program: negotiating apartment leases, furnishing/stocking corporate apartments, maintenance support, creating corporate accounts for utilities and wireless phones/service to over 30 engineers from Russia and Ukraine.

Exceptional Kids Gilroy/EKG (Nonprofit; families, children, school district) Gilroy, CA September 2008-February 2013

PRESIDENT/CHAIR (September 2010-February 2013) TREASURER (September 2008-August 2010)

PERFORMANCE HIGHLIGHTS:

Built collaborative school district relationship: quarterly meetings with Superintendent and Director of Student Services, presenting systemic opportunities, solutions and new school district programs around special education.

Successfully designed and implemented/obtained approval for multiple special education programs: alternate assembly support, homework club for ADD/ASD students requiring a monitored approach for homework completion, High School Mentorship (teacher’s assistant for elementary special education summer school), Alternate High School orientation and Learning Disability Simulation training for general education teachers.

Planned/facilitated various parent education/support trainings for monthly district-wide meetings.

Supported families in a district of over 10,000 students: monthly trainings, informal support groups, fundraisers, parent mentoring, and educational service advocacy while always encouraging district partnership and following proper chain of command/proper protocol for issue resolution.

Successfully managed annual fundraisers: budget, negotiate cost (booking venue), solicitation of donors, venue décor, event flow direction and hospitality.

BDO USA, LLP (Public Accounting, Global Seven Firm) San Jose, CA January 2006-July 2012

DIRECTOR OF ADMINISTRATION, West Region (August 2006–July 2012) OFFICE ADMINISTRATOR, San Jose office (January 2006-July 2012) PERFORMANCE HIGHLIGHTS:

Director of nine western regional offices in four states; up to 21 direct reports including office administrators and administrative assistants with 44 secondary reports; 65 employees in total. Quarterly travel to each office and national Operations, Administration and HR meetings.

Human resources: recruiting, interviewing, new-hire orientation, termination support, ergonomic evaluations, leave compliance (workers compensation, FMLA and personal) I9 compliance, compensation approvals, documentation, performance improvement plans, writing and giving employee evaluations, goal writing, mentoring, team conflict resolution and college campus recruit events. Authored firm administrative documents including: job descriptions, performance evaluation templates and training guides.

Financial forecasting in local office and regionally: facility costs, personnel (compensation, benefits/fringe, overtime, leaves and temp staffing) and employee welfare (morale).

Tax and audit specific support: processing corporate tax returns, scheduling after-hours processors to meet client due dates, coordinating internal peer reviews, PCAOB audit, M&A review, and format for firm Financial Reports.

Office administration portal technical head: lead team on design, content selection, technical features, SharePoint training and IT liaison through the project.

GREEN committee co-founder: tracking buildings nationally for LEED certification and recycling programs, energy standardization for office build-outs/remodels and resource saving for existing offices.

Training and development: creator/leader of nationwide monthly training program for all support services (Admin, HR, BD and IT) content selection, training development and facilitation as well as national conferences. Firm trainer for Office 2007, facilitating multiple live training sessions on Word, Excel, PowerPoint and Outlook.

Project management of nine office build-outs: building selection, weekly construction meetings, furniture fulfillment, local vendor selection, signoff and open punch lists. Assisted with selecting new firm standards: interior finishes, furniture and ergonomically effective workspace environment. Developed AV and appliance relationship with Best Buy for Business creating electronic support and cost savings.

Event planning for a variety of attendance and budget sizes: (off-site themed evenings, post busy season reward outings, baby/wedding showers and monthly “Birthaversary” celebrations.

On-site facility management: supplies, snacks, office and equipment maintenance, building management coordination, vendor relations, invoice processing, assisting accounts receivable/payable, emergency preparedness, firm purchasing card, expense reporting, time entry, in-office client catered events, busy-season meals (lunches and dinners) video conferencing, workstation technology set-up for new employees and annual computer lease swap process.

Office lead for firm initiatives: BDO Counts (community service), Women’s initiative (retain and promote women), ConnectIn (networking and soft skill development), BDO Green (resource saving), assisted with BDO Parents Network (parent support while working) and BDO LIFE (wellness).

Graphics Microsystems, Inc. (Engineering: software, mechanical, manufacturing) Sunnyvale, CA March 1997-November 2005

MANAGER OF CUSTOMER RELATIONS (January 2002-November 2005) SERVICE COORDINATION MANAGER (January 1999-January 2002) CUSTOMER SERVICE SUPERVISOR (October 1997-January 1999) SR. CUSTOMER SERVICE REPRESENTATIVE (March 1997-October 1997) PERFORMANCE HIGHLIGHTS:

Customer Service team leadership including: Service Coordination Manager, Parts Representatives, Administrative Assistants, Travel Coordinator and worldwide remote employee and call center management.

100% timely collection of delinquent Accounts for customers not meeting contract terms.

Worldwide installation/service scheduling; executed/managed department exceeding revenue and efficiency plans.

Timely invoicing of service and value added consulting services.

Customer loyalty training program: authored, designed and coordinated company-wide program for 175 employees at three locations worldwide.

Best practices revenue recognition: structured and implementation of procedures/process for Service, Marketing and Manufacturing departments including Sarbanes-Oxley compliance.

Revenue reporting: actual, budget, project management and variance analysis.

Project management: active liaison between departments and customers to accomplish projects through to completion, strategic project management support for company president, team lead for new software features from development, through alpha, beta, release and customer training.

Sales and Marketing support: testimonials, press releases, mailers, customer surveys, survey analysis and trade show support.

European Advocate: resolving and communicating all European customer issues, Belgium office support and communication to International Sales Managers.

Client data analysis; collected via remote download using DOS and presented in PowerPoint to president, marketing, sales, engineering groups, field service and customers.

TECHNICAL EXPERIENCE

PLATFORMS: Windows | OSx | iOS CLOUD STORAGE: Dropbox | Google Drive | Box | AWS

APPS | SAAS | ASP, ET AL: Microsoft Office Suite | Adobe Acrobat | Jira | Confluence | PeopleSoft | MS Dynamics

CRM | Google Docs | Gmail | Concur | Rackspace | TripIt | Wordpress | many proprietary enterprise apps

MEETING | MESSAGING | REMOTE ACCESS: TeamViewer | VPN | GoToMeeting | Skype | WebEx | Hangouts

RECRUITING: LinkedIn Recruiter | Resumator ATS | TalentBin | Monster | Dice | Indeed | Stackoverflow | Glassdoor

SOCIAL MEDIA: LinkedIn | Facebook | Twitter | Tumblr | Meetup | YouTube | GitHub | Google+ | Pinterest

SEARCH TECHNIQUES: Boolean | In-person | email | phone | Social Media | Tech sites | Yahoo Groups | Meetups

ACADEMIC CREDENTIALS

University of Phoenix- BS, Business Management International business, Leadership, Team Dynamic (In progress)

Shasta College-AA Degree, General Education Journalism, Leadership, Psychology, Chemistry

Red Bluff High School-HS Diploma Journalism, Public Speaking, Small Business Management

VOLUNTEERISM

Autism Speaks Walk Now, Parents Helping Parents, Silicon Valley Humane Society, 2nd Harvest, Aids, GUSD Schools