Jennifer Maria West

Jennifer Maria West2702 7th Avenue SWHuntsville, AL 35805256-361-6501jen.jenwest@gmail.com

Objective To find long term employment with a stable company that allows me to use my education and training to further my career development and growth opportunities.

Summary

I have worked with computers for years helping users in the medical field and during this time I worked on getting my Veterinary Assistant Certificate which I have completed.

Education

Penn Foster Career School-PennsylvaniaVeterinary Assistant Career DiplomaOctober 2010

Wallace State Community College-Hanceville, ALAssociates Degree in Applied ScienceAugust 1996

Wallace State Community College-Hanceville, ALDegree in Clerical TechnologyAugust 1996

Arab High School-Arab, ALDegreeMay 1992

Work Experience

2016: PetSmart Huntsville, ALCashier/Pet CareWas responsible for pricing merchandise, helping customers, helping customers decide on an animal, taking care of the animals and checking in/out customers.

2009-2015: Huntsville HospitalHuntsville, ALCustomer Support Specialist/Computer Operator SpecialistMain goal was to provide excellent customer service to hospital employees.Customers first contact in diagnose and resolve technical hardware and software issues, research questions using available information resources, advise user on appropriate action. Follow standard help desk and computer operations procedures.Entered and completed workorders as needed.Walked the floors to check on each unit to make sure all IT equipment was in working order. Analysed all daily activities for potential problem areas, monitored multiple platforms, devices, applications and reported any problems to the correct technical area. Was responsible for netbatch jobs with iCare, running HealthQuest billing nightly and running nightly backups on different systems. Performed maintenance and monitored all interfaces to the mainframe. Provided quality support to Huntsville Hospital users with a high degree of customer service, technical expertise, and timeliness.

2008-2009: Westside Veterinary Hospital Arab, ALReceptionist Helped customers and the veterinarians with the animals.Was responsible for handling customer transactions efficiently, courteously and correctly; balanced cash drawers; completed required documentation, filed paperwork and answered phones. Helped techs with cleaning rooms and checking on animals. Learned alot of medical information from the doctors and coworkers to want to take classes online to learn more as a hobby working with animals.

2006-2008: Huntsville Hospital Huntsville, ALMVS Computer Operator / Customer Support Specialist Analysed all daily activities for potential problem areas, monitored multiple platforms, devices, applications and reported to the correct technical area. Was responsible for netbatch jobs with iCare, running HealthQuest billing nightly and running nightly backups on different systems. Was customers first contact in diagnosing and resolving technical hardware and software issues, researched questions using available information resources, advised user on appropriate action, follow standard help desk and computer operations procedures, logged all help desk and computer operations interactions, tracked and routed problems, requests, document resolutions, prepare activity reports, perform mainframe systems down for maintenance and monitored all interfaces to the mainframe. Provided quality support to Huntsville Hospital users with a high degree of customer service, technical expertise, and timeliness.

1996-2006: ITCDeltacom Arab, ALComputer Operator Billing, filing and support for programmersWas responsible for watching the AS400, loading & processing tapes/CDs unto the AS400, helping users, writing CDs from billings for customers, weekend saves, restoring files, doing transfers to & from the AS400, submitting reports, filing, organization, completing required documentation, working with printers and answering phones.

Skills

Use of computer application programs: Avimark, all Microsoft offices programs, Trackit, Access Anywhere, SIS, The view, Outside view, Vsphere, Custom Apps, Lawson, Zimbra, Create and Add internet passwords, Aionex, Active Directory, Kronos, CPN, Pidgin, Gadwin Printscreen, Open Office, Lotus 1-2-3, HQ2000 & Icare patient system for Huntsville Hospital.

I have great customer service knowledge, worked very close with animals helping the doctors or techs, dedicated, strong hard worker, communication skills, exceptional listener, multitasking, leadership/management skills, teamwork, planning and organizing.

References

Amy Green(256) 960-7122

Dana West(256) 550-3558

Stana Hicks(256) 797-3952

Beverly Robinson(256) 682-2253

Marolyn Williams(256) 753-2962