ja-naé duane - see, touch & feel
TRANSCRIPT
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SEE, TOUCH & FEEL: How to Measure Experiential Marketing
Ja-Naé Duane | @TheSunQueen
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More Money is Spent By Repeat Customers Verses First-Time
CustomersBain
67%
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Americans Think The Marketing Industry Behaves With Integrity
4As
4%
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MOST POWERFUL WAY TO INNOVATEExperiential marketing drives innovative ideas and revenue while building evangelists
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Of Consumers Share Information About Their Experiences with Peers
and Family Members EventTrack
71%
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ENGAGEMENT +ACTIVATE SENSES + EMOTION =DEEP CONSUMER CONNECTIONWhat is experiential marketing?
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1 BRANDS DON’T KNOW HOW TO CO-CREATE
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Of Users Feel More Inclined to Purchase After Attending an
Activation.EventTrack
98%
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PAY IT FORWARD WITH CHOCOLATEMilka believes that small
things make a big
difference.
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2BRANDS DON’T KNOW HOW TO INCORPORATE CUSTOMER FEEDBACK
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Of Unhappy Customers Who are Non-Complainers Simply Leave.
thinkJar
91%
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REINVENTINGRETAILLe Fashion Truck comes to
you.
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3 BRANDS ARE AFRAID TO GIVE UP CONTROL
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Of People Trust Recommendations From Individuals (even if they don’t
know them).Nielson
92%
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QUENCHING THIRST IN LONDONCarlsberg reimagines the
“pint” .
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1. Adds Value
2. Unique or One-of-a-Kind Experiences
3. Worth Recommending
4. Benefits are Clear
5. Experiences are Scalable
6. Created from Customer Feedback
7. Sharable
What Creates a Great Experience
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MEASURINGEXPERIENCES
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1. Awareness: Social Impressions, Brand Sentiment
2. Interest: Email Signups
3. Consideration: New Users
4. Sale: $$
5. Reoccurring Consumer: Increase in CLV, Increase in
Evangelists
Measuring Through The Sales Funnel
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Confucius
“I hear and I forget. I see and I remember. I do
(experience) and I understand.”
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THANK YOU.