1. Its KInd Of fun tO dO the Impossible The Walt Disney Mentality as an Orientation Leader

2. Mickey Mouse in NY http://www.youtube.com/watch?v=DRRu5dKRfTU 3. Who am I? Computer Science Senior Shawnee Hall RA 2 years as an OL 4. Randy PauschThe Last Lecture:Achieving Your Childhood Dreams 5. Lessons Learned We cannot change the cards we are dealt, just how weplay the hand. The brick walls are there for a reason. The brick walls are not there to keep us out; the brick walls are there to give us a chance to show how badly we want something. The brick walls are there to stop the people who dont want it badly enough. They are there to stop the other people! 6. Lessons Learned Experience is what you get when you didnt get what you wanted. Head fake learning is absolutely important, and youshould keep your eye out for them because theyreeverywhere. Its pretty easy to be smart when youre parroting smartpeople. 7. What were going to doDisney QuotesCustomer ServiceService vs ExperiencesCreating Magic (the WOW moment)Orientation Lessons 8. Walter Elias Disney 9. we 10. Everyone wants to feel special, to be treated with respect, and seen as an individual. 11. A leaders job is to do what has to be done, when ithas to be done, in the way it should be done,whether you like it or not, whether they like it or not 12. Customer ServiceThe customer is always right! 13. Customer Service is Wrong The customer is always right scared,confused, and overwhelmed. 14. Steve Jobs is close? 15. Mad Men - The Carouselhttp://www.youtube.com/watch?v=DHUUyx0d7qw 16. Goal of Walt Disney World Making sure every Guest has had themost fantastic time of his or her life. 17. Goal of OrientationAt Orientation, you will meet your new classmates andupperclass student OrientationLeaders who will guide you through your transition to ESU. 18. Simple ways to create experiences Real, personal interactions. Always. Let your personality shine through. Make it personal, share stories. Remember who they are. Take action and make decisions. 19. Disney http://www.youtube.com/watch?v=DHUUyx0d7qw 20. the WOW moment is in the details 21. Creating Magic 22. Strategy #1Remember, Everyone isImportant R 23. Strategy #2Break the MoldQ 24. Strategy #3Make Your PeopleYour Brand N 25. Strategy #4 Create Magic Through TrainingO 26. Strategy #5 Eliminate HasslesT 27. Strategy #6 Learn The Truth Y 28. Strategy #7Burn The Free FuelU 29. Strategy #8Stay Ahead Of ThePackW 30. Strategy #9 Be Careful What You Say And DoL 31. Strategy #10 Develop CharacterM 32. Did You Catch The Head Fake? 33. Did You Catch The Head Fake?Its Not About Disney 34. Did You Catch The Head Fake?Or Being An OrientationLeader 35. Did You Catch The Head Fake? Its About Being A Great LeaderNo Matter What 36. Thank Youjwb3689@live.esu.edujameswburke.com@jameswburke