itm project

8/11/2019 Itm Project

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Contents

WHY e-SUVIDHA? ....................................................................................................................... 1

THE PROBLEM ........................................................................................................................ 1REQUIREMENT OF SOLUTION ................................................................................................ 2

Answer:................................................................................................................................... 2

Disadvantage of Traditional File System Evolution of e-SUVIDHA ..... 3

Data Security ....................................................................................................................... 3

Access Time ........................................................................................................................ 3

Editing and Communication ............................................................................................... 3

Order of Data ...................................................................................................................... 3

e-SUVIDHA ................................................................................................................................. 4

An overview ............................................................................................................................ 4

ARCHITECTURE OF THE SOLUTION ............................................................................................ 6

Three Tier Technology Concepts ............................................................................................ 6

ADVANTAGES OF e-SUVIDHA..................................................................................................... 7

Advantage to the associated department with e-Suvidha .................................................... 7

Advantage to Consumer with e-Suvidha ................................................................................ 7

Achievement/Salient features of e-Suvidha .............................................................................. 8

Traditional file system versus e-Suvidha ................................................................................. 10

At a glance ............................................................................................................................ 10

Data Security ..................................................................................................................... 10

Complexity ........................................................................................................................ 10

Access Time ...................................................................................................................... 10

Editing and Communication ............................................................................................. 11

Order of Data .................................................................................................................... 11

Conclusion ................................................................................................................................ 12


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WHY e-SUVIDHA?

THE PROBLEM

In our day-to-day life, a citizen has to spend a lot of time and energy

in commuting from one place to another for meeting his desired ends.

A citizen has to go to a Railway Station for buying tickets; Electricity

Office for paying bills; BSNL office for paying telephone bills; Jal

Sansthan for paying water tax and sewer tax; Collectorate for

receiving caste and income certificates; Nagar Nigam paying house

tax and to get birth/death certificates; Development Authority for

applying for a housing project and the list goes on and on. Besides the

time taken and the energy spent in commuting, he has to incur cost for

commuting (besides the cost of time). However, mere commuting and

investment of time may not bring him close to desired end results so

easily, as the procedures involved are complicated and the system is

plagued by corruption.


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REQUIREMENT OF SOLUTION

How nice it would be if he could be that instead of commuting to

various govt. offices, get relevant information and deposition of bills

regarding one's house tax, electricity bill, telephone bill, water tax,

status of grievance and booking for plot, railway tickets etc. at or near

one's door steps at Single Window Clearance, then one may not

commute to these individual offices and squander ones time and

energy.

Answer:

e-suvidha


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Disadvantage of Traditional File System

Evolution of e-SUVIDHA

Traditional file organization describes storing data in paper files,

within folders and filing cabinets. Electronic file organization is a

common alternative to paper filing; each system has its benefits and

drawbacks.

Data Security

Paper files can be lost in fires and floods, but electronic data is easy

to backup in multiple locations, reducing the potential for permanentdata loss.

Access Time

One of the primary disadvantages of traditional file systems is the

time it takes to access data. It can take minutes if not hours to locate a

few files in a large paper filing system.

Editing and CommunicationTraditional file systems are cumbersome in that they do not allow

users to easily edit files or send information to others. Paper files

often cannot be edited directly, forcing users to make new copies to

update old files. To distribute data on paper files, users must mail, fax

or scan the data.

Order of Data

Data can get out of order in traditional filing systems. If someoneaccidentally puts a file in the wrong place, or takes a file out of a

cabinet and forgets to put it back, it can lead to lost data or the

creation of additional copies of files.


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e-SUVIDHA

An overview

e-Suvidha provides a one stop interface to citizen to interact with

government departments. In Our day-to-day life, a citizen has to

spend a lot of time and energy in commuting from one place to

another for various tasks, many of which are concerned withgovernment departments. For example, a citizen has to go to;

a railway station for buying tickets;

electricity office for paying bills; BSNL office for paying telephone bills;

Jal sansthan for paying water tax and sewer tax; Collectorate for receiving caste and income certificates; Nagar nigam paying house tax and to get birth/death certificates;

Development authority's office for applying for a housingproject etc.

Besides the time taken and the energy spent in commuting, the citizen

has to incur cost for commuting, besides the cost incurred as a result

of loss of time. However, more commuting and investment of one's

time may not bring him or her close to the desired results easily, as

the procedures involved are complicated. Considering these aspect, it

was felt that it would be become extremely convenient for the citizen

if instead of commuting to various government offices, one could get

all the relevant information and services at or near one's door stepsthrough a Single Window Clearances from e-Suvidha Kendras.

Started on pilot basis in Lucknw in August, 2006, at present there are

31 such centers in Lucknow. The vision of e-Suvidha project so as to

obviate the need for citizens and business people to visit the

Government offices except for specialized and complex services. Thefollowing services are presently being offered at all the locations:

Electricity Bill Payment Service

Payment of Water Tax for Jal Sansthan


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Payment of House Tax for Nagar Nigam Payment of House Installments for LDA.

Railway Ticketing Service. BSNL Bill Payments/Cellone Services.

All the citizen centers operate from 8 AM to 8 PM on all working

days including Sundays and holidays. Citizens can avail any service

from any of the e-Suvidha Service Centers across any counter without

any jurisdictional limit. All e-Suvidha Service centers accept all forms

forms of payments including credit cards. Selected Centers are being

equipped with electronic queuing system so as to avoid the queues atthe centers and a help desk.


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ARCHITECTURE OF THE SOLUTION

The provisions to integrated services are being achieved through the

use of Three-tier technology. The application server at the Central

Data Hub (CDH) acts as a bridge between the database of the

participating departments and the common citizen at the ten counters

to the e-Suvidha Kendra, to provide any service at any counter and in

any location with Electronic queuing system spread over at strategic

locations in the city.

Three Tier Technology Concepts

Third tier: Database of The Associated Deptt. (Main

Server at Deptt)

Second Tier: Application Server at Central

Data Hub (CDH)

First Tier: Integrated Citizen Service Centre (e-Suvidha Centre)

THE COMMON CITIZEN


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ADVANTAGES OF e-SUVIDHA

Advantage to the associated department with e-

Suvidha

1)Nos. of collections centers, in the form of e-Suvidha centers,

have increased and spread throughout the city, in the vicinity of

the residential areas and office premises of the consumers,

thereby attracting non willing consumers also.

2) Their consumers data are updated on real time basis;

3)

Payment mechanism has become on-line.

4) Interface with consumers with their officials for billing

activities have decreased.

5) Department manpower earlier engaged in billing activities can

be given additional responsibility of other activities.

6)Department account has become on-line and proper MIS report

is generated.

7)Infrastructure cost for billing activities has also reduced.

8)

Good ambience of e-Suvidha centers has encouraged consumers

to become regular paymasters.

Advantage to Consumer with e-Suvidha

1)Single window deposition of all bills.

2)Time and money (in commutation) has reduced.

3)Can deposit bills after office hours and n National holidays and

Sundays also.

4)

Not stand in long queue, deposition of bills across the counterschairs.

5)Separate counter of senior citizen and handicapped person;

6)Good ambience of e-Suvidha centers.

7)Basic amenities are available at e-Suvidha centers.

8)e-Suvidha centers are available in the vicinity of their residential

areas and office premises;

9)Quick Service and Transparency of the system.


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Achievement/Salient features of e-Suvidha

1.To render public utility Service to the common citizen towards

e-government on real time online transaction.2.The selected services and information of State, Central and

Semi-Government Department and Agencies , Authorities ,

Autonomous bodies, Corporation and Board are placed on one

interface of e-Suvidha

3.The interface to common citizen has been provided on an

efficient, reliable and integrated manner on a sustained basis

through computer networking,

4.To provide any service at any counter and in any in any location

with Electronic queuing system spread over at strategic

locations in the city.

5.Public utility services FREE OF COST/LOW COST (for rly

ticketing ) to common citizen.

6.Real time online Single window integration and transaction of

all selected Services at 2, 3,7, 8, 12 counters presently at 31 e-

Suvidh Centres.

7.Any Area -Any Center -Any Counter - All Services.

8.

One - stop shop for n+ services.

9.Centers are open on Holidays & Sundays too on two-shift basis

(8.00 AM to 8.00 PM).

10. Centers have separate Counter for Senior Citizens and

Handicapped persons.


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11. Help desk facility.

12. Electronic queuing system consisting of an automatic

taken dispenser, electronic displays and controls for efficient

transaction of business at selected e-Suvidha Center's.

13.

Good air-conditioned ambience for citizens.

14. Accepts all forms of Money (cash, cheque, demand draft

etc.)

15. Quick Service and Transparency of the system.

16. Centers are spread across the city in the vicinity of the

residents.

17. It has enhanced the accountability, transparency and

responsiveness to citizen's needs.

18.

It has provided cost-effective methods of service provisionto the departments and agencies.

19. It has started providing efficient and real-time MIS to the

departments.

20. To enable the government departments and agencies to

focus on their core functions and responsibilities by freeing

them from the routine operations like collection of revenues and

accounting, issuing of certificates etc, and thereby enhance the

overall productivity of the administrative machinery.21. It has achieved the project satisfies the basic tenets of an e-

Governance project like, People-orientation, Scalability,

Replicability and Cost-effectiveness in providing the services


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Traditional file system versus e-Suvidha

At a glance

Data Security

Traditional file organization has security advantages over electronic

filing, but it also has its disadvantages. Electronic files are usually

accessible on a network, which means it's possible for an

unauthorized person to gain access to electronic data over the Internet

through hacking methods. Electronic data can also be damaged by

software security problems like computer viruses. On the other hand,paper files can be lost in fires and floods, but electronic data is easy to

backup in multiple locations, reducing the potential for permanent

data loss.

Complexity

Traditional filing systems are less complex than electronic systems,

which can make it easier for untrained people to access and

manipulate data. Anyone can look through alphabetized filing

cabinets to find a file. Locating and manipulating an electronic

database information may require technical training, and user error

can result in unintended alterations or data loss.

Access TimeOne of the primary disadvantages of traditional file systems is the

time it takes to access data. It can take minutes if not hours to locate a

few files in a large paper filing system. Electronic databases allow for

almost instantaneous access to information. Faster data access time

can increase the productivity of managers, analysts, accountants and

other workers who use data on a regular basis.


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Editing and Communication

Traditional file systems are cumbersome in that they do not allow

users to easily edit files or send information to others. Paper filesoften cannot be edited directly, forcing users to make new copies to

update old files. To distribute data on paper files, users must mail, fax

or scan the data. Databases allow users to edit information fields

directly, and because information is stored digitally, it is already in a

form that can be easily transmitted.

Order of Data

Data can get out of order in traditional filing systems. If someone

accidentally puts a file in the wrong place, or takes a file out of a

cabinet and forgets to put it back, it can lead to lost data or thecreation of additional copies of files. Electronic filing systems allow

users to quickly check whether information already exists somewhere

in the system, which helps avoid problems like redundant files and

data loss.


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