WELCOME

STUDENT EMPLOYEE ORIENTATION

INFORMATION SERVICESPURDUE UNIVERSITY NORTHWEST

•

PART I

• GENERAL REQUIREMENTS

• EXPECTATIONS

• ONECAMPUS PORTAL

ARRIVING ON TIME Dress Code

Email Call Offs

Timekeeping Pay day

PART II

• COMPLETE EMPLOYEE CERTIFICATIONS

• PERFORMANCE EVALUATION PROCESS

PART III

• MEET THE IS STAFF• IS DEPARTMENT TOUR• HAMMOND CAMPUS

STUDENT UNION LIBRARY (SULB) GYTE POWERS (PWRS)

• WESTVILLE CAMPUS TECHNOLOGY BUILDING (TECH) LIBRARY STUDENT FACULTY (LSF)

PART I

GENERAL POSITION REQUIREMENTSMust be a current Undergrad at Purdue University Northwest

Minimum student enrollment status of 6 credit hours

Maintain a GPA of 2.5 or higher

Working knowledge of computing systems

Exhibit best practices in the workplace

POSITION REQUIREMENTS cont’d.

Good communication skills

Good judgment ability

Attention to detail

Have a positive demeanor

Be a team player

EXPECTATIONS

• Arrive to work on time Must be at your stations by start time

• Perform Assigned Tasks

• Complete work shift Cannot decide to leave shift early or come

in late

EXPECTATIONSIn Person Etiquette Introduces his/herself upon entering an office. Greet customer within seconds when approached for assistance.Phone Etiquette Each department will provide you with the script for answering phone

calls. Below is an example of a script:[“Thank you for calling Purdue University Northwest (department name here), this is (your name) how can I assist you?”]

Email Etiquette Don't Write in All CAPITALS BCC Recipients or Use a Mail Merge Don't Use Email to Discuss Confidential Information Take Care with Abbreviation and Emoticons Don't Request Delivery and Read Receipts

EXPECTATIONS

Breaks/Lunch You will be allowed either a lunch or break according to the

number of hours worked

If a student works 8 hour shift they must: Take two 15 minute breaks and 30 minute to 1 hour unpaid

lunch

If a student works 4 hours: They are allowed one 15 minute break.

E-MAILDistribution List

Must be checked at the beginning, during and at the end of your shift.

Responsible for responding in a timely manner and meeting DEADLINES

CALL OFFS

When running late or calling off:

Notify your supervisor as soon as possible.

Please make sure to obtain your department’s proper phone numbers for calling in late or off.

PAY DAY

WORK SCHEDULE

• You will be given a work schedule according to the department you work in.

• It is your responsibility to keep track of the time you are expected at work.

• Avoid making appointments which conflict with your work schedule.

TIMEKEEPING

Kronos Student Approval Timecards

DRESS CODEUniforms must be worn at all times during working hours and must be kept clean and may not be in any way altered.

Lanyards must be worn front facing at all times during working hours.

Capris/jeans/pants without holes and tears are allowed.

Shorts mid-thigh length or longer are allowed.

Clothing bearing offensive or inappropriate statements or pictures are not allowed.

Hoodies are allowed, however you may not wear the hood up.

No hats or large headpieces of any sort are allowed. (religious accommodations are acceptable)

No thin sole beach flip flops are allowed and footwear is required at all times.

EQUIPMENT USAGECell phones may be kept in your possession, but MUST be silenced or on vibrate

Absolutely NO talking on a cell phone during the hours you are working

Texting should be limited to emergency situations during working hours

Portable units for playing any type of recording or live transmission (iPods, MP3 Players, etc.) are not to be worn or used

Use of any computer for personal reasons during work time is prohibited.

If the cell phone policy is abused, you will lose the privilege of keeping it with you.

HOMEWORK RULES

Homework tasks or utilizing a personal laptop/tablet during your scheduled shift is NOT allowed. Departments are NOT required to allow you to study while at work.

All homework should be done prior to shift, on breaks or at the end of your shift.

ONE CAMPUS PORTAL

• Paystubs Employee self-service

• Email When accessing from home via PNW web page

PART II

Employee Certifications

• COMPLETE EMPLOYEE CERTIFICATIONS HIPPA GLBA DATA HANDLING DIVERSITY AND INCLUSIVITY TRAINING

(BLACKBOARD)

FERPA PROTECTING SSN

HARASSMENT CERTIFICATION

Web Address: www.purdue.edu/webcert

PERFORMANCE EVALUATION PROCESS

Formal performance reviews will be conducted at the end of each spring and fall semester.

Merit increases will be determined based on the rating obtained from the student performance evaluation. Minimum rating of 16 is expected to maintain position.

PERFORMANCE EVALUATION PROCESS

http://www.pnw.edu/career-center/wp-content/uploads/sites/9/SE-PERFORMANCE-EVAL.pdf

PART III

Let’s meet the IS Staff…

INFORMATION SERVICES

Tim WindersVice Chancellor

 

Heather ZamojskiAssistant Vice Chancellor Learning Technologies

DIRECTORS

Paul JohansenDirector of Decision Support Systems

Jason InmanDirector of Customer Service Center

Tammy GuerreroDirector of University Libraries

Jerrold MartinDirector of Technological Infrastructure Services

ASSISTANT/ASSOCIATE DIRECTORSLaShawn JonesAssociate Director of University Libraries-Hammond

Katie GutierrezAssistant Director of Information Security Services

Greg CollinsAssistant Director of Learning Technologies

Tricia JauquetAssistant Library Director; Technical Services Librarian- Westville

HIRING SUPERVISORS

Maria FuentesLibrary- Hammond

Susan AndersonLibrary- Westville

Katie GutierrezInformation Security Services

HIRING SUPERVISORS

Tiffany DombrowskiCustomer Service Center (CSC)

Bronson OsheaDesktop Support- Westville

Sandra CantyDesktop Support- Hammond

HIRING SUPERVISORSMegan ReinleLearning Technologies (OIT)

Adam StradtnerServer Admin and Operations

Javier SolisNetworking

QUESTIONS?

THANK YOU