iotheatre - smart store
TRANSCRIPT
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& THE FUTURE OF RETAIL
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They want simplicity, speed and accuracy.
They expect a unified customers service across platforms.
Physical stores need to be made relevant for the connected consumer.
CUSTOMER’S EXPECTATIONS FOR RETAIL
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Silos within the organisation (27%) Lack of integrated information system (27%)
Inflexible technology and application infrastructure (24%) Lack of consolidated 360 degree view of customer touch points (19%)
Source: The Economist Intelligence Unit survey, Sept 2014
BIGGEST KNOWN CHALLENGES TO IMPROVE CX IN STORE
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What if there was a way to know, in real time, what is happening in a store, between people and products?
PLACE
PEOPLEPRODUCTS
DATA
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What if store could react and adapt itself based on
those insights… in real time?
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Introducing
SMART STORES
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PLATFORM
IN A NUT SHELL
SENSORS CONTROLLERSPROVIDE LIVE CONTEXT ABOUT
ENVIRONMENT, BEHAVIORS, EMOTIONS, IDENTITIES AND TRANSACTIONS. ALL IN THE
PHYSICAL WORLD.
DELIVER CONTENT AND DRIVE THE CUSTOMER EXPERIENCE. IN
THE PHYSICAL WORLD.
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In short, your store becomes (re)programmable and context-aware.
Deliver advanced and real time store, product and customer analytics.
Seamlessly connect online and offline customer profiles.
SMART STORES
A modular approach to transform any store into an immersive connected environment.
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CONNECTED STORE FRONT
EVENT CALENDAR AND CONTEXTUAL PROMOTION BANNERS
ECOMMERCE STORE OUTSIDE BUSINESS HOURS
PROGRAMMABLE VISUAL BRANDING INTERFACE
SMART STORES
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DISCOVERY TABLE
TRIGGER CONTENT BY PLACING A PRODUCT ON THE TABLE
PROFILE CUSTOMERS FOR EACH PRODUCT INTERACTION
BRING LIVE PRODUCT REVIEWS OR USER GENERATED CONTENT FEEDS IN CONTEXT
SMART STORES
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INTERACTIVE PRODUCT WALL
PROFILE CUSTOMERS WITH PRODUCT INTERACTION
HIGHLIGHT SELECTION OF PRODUCTS BASED ON CUSTOMER’S INTEREST AND PROFILE
TRIGGER CONTENT BY PLACING SELECTED PRODUCTS ON THE PEDESTAL
SMART STORES
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MOBILE COMPANION
WAY FINDING TO GUIDE CUSTOMERS IN STORE
BRINGS SOCIAL NETWORK INTERACTIONS IN STORE
PERSONALIZED INTERFACE FOR EACH CUSTOMER IN-STORE, NO APP REQUIRED
EMPOWERS STAFF FOR MUCH IMPROVED CUSTOMER SERVICE
SMART STORES
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ADVANCED STORE ANALYTICS
GET FOOT TRAFFIC OUTSIDE/INSIDE YOUR STORE
SEE MOST COMMON PATHS TAKEN, FILTERED BY CUSTOMER PROFILES, OR ANY OTHER DATA AVAILABLE IN YOUR STORE
SMART STORESSMART STORES
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INCREASE
FOOT TRAFFIC
CUSTOMER TIME IN STORE
AVERAGE TRANSACTION
RECURRING CUSTOMER VISITS
SMART STORES
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CUSTOMIZE INTERACTIONS, UPLOAD CONTENT AND DEPLOY A PROTOTYPE OF YOUR PROJECT IN LESS THAN 15 MINUTES.
RUN THROUGH YOUR PROJECT WITH AN IOTHEATRE EXPERT, GENERATE A HARDWARE BLUEPRINT AND A BUDGET.
SIGN UP, UPLOAD YOUR FLOOR PLAN AND PLACE MODULES ON IT.
DEPLOYING IOTHEATRE IS FUN, AND SUPER SIMPLE.
ABC
FULL DEPLOYMENT IN STORE CAN BE DELIVERED WITHIN 3 WEEKS. AND YOU’RE READY TO GO.D
SMART STORES