integrated hro services - hexaware - it, bpo, consulting...

Integrated HRO ServicesHexaware Oracle Services and BPO Powered by Oracle

Hexaware Overview

15th

Largest software exporter178

Active Clients served ld id (D ’08)

5200Employees globally (Dec’08)

(NASSCOM) worldwide (Dec’08)p y g y ( )

56 Million dollar clients

66Fortune / Global 500

262 USD mn Revenues in CY ’08

(Dec’08) corporations as clients (Dec’08)

Founded in1990 – Nearly 2 decades of continued value creation

2© Hexaware Technologies. All rights reserved.

Founded in1990 Nearly 2 decades of continued value creation

Global Presence

Tokyo

Bad Homburg

LondonParis

BrusselsChicago

Toronto

Boston

Tokyo

MumbaiPune

Chennai Bangkok

Frankfurt

Dubai

San Jose New Jersey

AtlantaMexico

Singapore

Sydney

Proximity Center


yDelivery CenterSales Office

Vertical and Horizontal Competency

Vertical Competency

TTHL BFSI EV

Enterprise Solutions (PeopleSoft

Horizontal Competency

Enterprise Solutions (PeopleSoft, Oracle, SAP, MS CRM) HR IT and HRO

B i P O t iBTO/Testing Solutions

B i I t lli & A l ti

Business Process Outsourcing

Enterprise Risk Management


Business Intelligence & Analytics Enterprise Risk Management Risk

Caliber Point Overview

A world class "end to end" HRO service provider - “BPOP d b O l ” (BPOPO)Powered by Oracle” (BPOPO)

The BPOPO program offers Oracle / PSFT’s "Best-in-Class" HCM platform delivered in a "Software as aService" (SaaS) hosted model.

Value Proposition of BPOPO

• No Upfront Investment – License Fee

• Flexible Business Model

C l t D t S it• Complete Data Security

• Homogenous Solution Landscape

• Improved Output and Business Value


Improved Output and Business Value

• Opportunity to Consolidate

Oracle- EBS & PeopleSoft Competency

Centre of Excellence Highlights

• Niche Oracle - PeopleSoft player for more than 9 years• # 1 Oracle - PeopleSoft services provider in India, Top 3 GlobalPartnerPartner

• 250+ Oracle - PeopleSoft certified consultants, 1300+ resource pool,4500+ person years of experience

• Oracle - PeopleSoft Services more than 15 Fortune 500 clients and100+ global customers

• Global consolidation and Multi country Global roll out expertise, keyengagementsS d th ti O l P l S ft E t i d t tf li• Spanned the entire Oracle-PeopleSoft Enterprise product portfolioHCM, FSM, CRM, EPM, and Enterprise Tools & Technology andsupported the Oracle- PeopleSoft Consulting team.


One Stop HRO Solution

• Product Implementation

• Diagnostics & Process consulting

• Recruitment Mgmt• Payroll ProcessImplementation

• Upgrades• Application

Maintenance & Support

Process consulting• HR-IT Architecture

& Design• HR Product

Evaluation &

• Payroll Process Mgmt

• Performance Mgmt• Learning Process

MgmtSupport• Integration with

systems• Portals & Self

Service

Evaluation & Selection

• Business Process Re-engineering (BPR)

Mgmt• Pension Mgmt • Benefits

Administration • HR Helpdesk

Applications • Knowledge & Document Mgmt

• Engagement/ Change Mgmt

• Business Process

p• Workforce

Administration• Relocation Services• Talent Mgmt

IT Services

• Business Process Improvement (BPI)

Consulting

• Data Cleansing

BPO Services


Services

Agenda

Project Agile

Solution Approach

Key Learning

Benefits of Investment


Project Agile

• A leading global logistics provider with over 6 billion in annual revenue

• Agility has three key operating units - Global Integrated Logistics (GIL), Defense & Government Services (DGS) and Investments

ObjectivesStandardize HR processes through a world class ERP Solution, gain cost leadership byfinding an outsourcing partner in the HRO domain

HR Process Scope‘PeopleWise’ Global Employee Database Repository, Performance Management, HRBusiness Intelligence, Compensation Data – showcase to promote full scale HRO

Geographical ScopeIntegrate processes across 550 offices in 100 countries for over 25,000 in-scopeemployees


9

Situation Analysis

What Client Needed?• Implement a life cycle based process and workflow for creation of a PeopleWise• Implement a life-cycle based process and workflow for creation of a PeopleWise

system of record, ongoing maintenance of PeopleWise data, support & operation of the global PeopleWise tool/system (integrated with Active Directory)

• Deployment of additional functionality on the PeopleWise system: Performance M t HR B i I t lli C ti t i t F ll S l HROManagement, HR Business Intelligence, Compensation to grow into Full Scale HRO

What was Proposed?• "BPO powered by Oracle" model to transform the client’s entire “people function” into a

homogenous and integrated Oracle landscape across business locations.• Single integrated world class solution with a flexible “Pay per Use” model to meet the

client’s global needsg• Strong processes and support services integrated with state-of-the art products.• Multiyear experience of aligning IT and business needs


Solution Approach

Project PhasesI. Implementation of the core Oracle E-Business Suite Human Resources Management p g

System (HRMS) moduleII. A phased rollout including additional Oracle E-Business Suite Human Capital

Management (HCM) modulesIII Additional BPO services such as employee support and reporting servicesIII. Additional BPO services such as employee support and reporting services.

Project Expedition


Our Road Map

Data Collection

preparation

Data Collection & Maintenance

Finalize data collection template

Define Security

profiles in Pilot Data Received

Commencement of Data

Maintenancepreparation template template Oracle

Hold requirements

workshopSigned MSA Signed off

SOWInterim Tool

Ready

Oracle HRMS Environment setup &

AD System test sign off

Maintenance

HR Go live & EmployeeGo Live

Feb‘08

Mar‘08

Apr‘08

May‘08

Jun‘08

Jul‘08

Aug‘08

Sep‘08

Oct‘08

Nov‘08

Dec‘08

Jan‘09

Feb‘09

Mar‘09

Apr‘09

May‘09

Requirement gathering &

configuration

Conduct CRP2

HCM Development &

System Test CRP 3

Completed

Upload of Interim Data to

Oracle (Non ME Co ntries)

Conduct CRP1

Installation of OS on UAT &

DR Server (On-Site)

Matrix Manager - Change Request

AD UAT Environ setup

Countries)


TechnologyProcess

Key Takeaways

Key Benefits• Technology Led Transactional services: Oracle powered BPO enable faster TATs and lower costs• Engineer value through focus on continuous process improvements and effective service delivery• Wave based Rollout : Logical grouping of data / countries to achieve business case benefits without

having to compromise on cost and quality of data simultaneously• Collaborative Implementation: Superior HR process expertise - ability to offer best-of-breed

i t t d HRO (HR IT + HR BPO) iintegrated HRO (HR-IT + HR-BPO) services

• Resource turnover

• Timely feedback from regions

• Collaborative / Consultative style of management

• Offshore centric deliveryTimely feedback from regions

• Setting up Active Directory

Development Environment

• ME data validation

Offshore centric delivery• Extensive scoping exercises during the

initial stages• Detailed analysis of scoping• Closer collaboration accelerated the

decision/delivery making processME data validation

Challenges

decision/delivery making process

Learning


Our Investment in this Relationship

• Weekly Status Update RuleDashboards

• In-depth analysis and cleansing of dataEnhancement in scope of cleansing

• Structured detailed reports on a weekly basisReports p yp

• Additional Testing Cycles for ME Data CleansingME Interface – Additional Test Scenario

• Automated process to create user names for new hiresMass User ID creation

• Execution of daily interfaces without any user interventionInterface Automation

• Easy configuration for different OUs and AD user attributesConfigurable Active Directory Tool

• Differential snapshot between AD and HCMComparison Report of AD data and HCM data


pdata and HCM data

Customer Satisfaction Survey

Parameter Strongly Disagree Disagree Neutral Agree Strongly

Agree

The process execution is overall satisfyingThe process execution is overall satisfying

Adherence to professional standards of conduct is good

Caliber Point’s team acts in our best interest

Good professional relationship with Caliber Point

Proper domain knowledge & expertise demonstrated

Consistent value adds for my business

Prompt response to any enquiries or concerns

Turns around the work in or before the specified timelines

Client “ Caliber Point has been very responsive and flexible in addressing our needs which have evolved throughout thej t th h b t t d t d ti ll k t ti f t i t P i l

p

The quality of output provided is always better than or within the SLA

Testimony project; they have been a trusted partner and continually seek to satisfy customer requirements. Primary examples arefast TAT and constructive suggestions on the data collection and maintenance templates and dashboards, as wellas the hosting re-plan. Oracle domain knowledge appeared a little soft at first, but has been more in evidence in theperiod under review. As we move forward with follow-on projects (performance management and others), we would


expect a stronger level of engagement in advising us as to the best configurations to meet our requirements.”

integrated hro services - hexaware - it, bpo, consulting...

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