instructor training und academy support center orientation · pdf fileinstructor training und...

Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved.

Instructor Training und Academy Support Center Orientation Carsten Johnson

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Overview of changes for Academy

Support Centers

Role requirements and

responsibilities

Reports and Resources

Migration expectations

More information

Maintain and share expertise on the

tools and resources available to support

the success of the Academies in the

program.

Work closely with AAMs to continue to

provide relevant support to the program

in their region.

Establish/maintain strong

relationships with Academies as

trusted advisors and program experts.

If you were

a member

of a

Regional

Academy

or CATC,

you will

still…

Work directly with Academies to improve

their success and sustainability.


Some administrative tasks performed by Regional Academy personnel

in Academy Connection will now be performed by Cisco personnel.

Administrative Task New procedure

Add a new Academy in Academy

Connection

Contact Global Support Desk (GSD) or AAM

Enable new curriculum for an Academy Contact GSD on behalf of your Academy or

direct the Academy to contact GSD

Add new users to an Academy

Edit profile details for an Academy

Direct NetAcad Contact to log into Academy

Connection > Administrator Home >

View/Edit Academy Information page

Change legal name of the Academy Direct NetAcad Contact to log into Academy

Connection > Administrator Home >

View/Edit Academy Information page

The ‘Reason for Name Change’ field is now a

required field.


Support Tasks Procedure

Viewing summary information for the

Academies you support

Access the View Academies Supported link

in the New Experience from the Manage tab

Communicating with personnel at the

Academies you support

Access the contact information for the

academies you support from the View

Academies Supported link

Viewing success metrics for the Academies

you support

A NetAcad Contact or Success Lead at a

Cisco Academy may send you selected

metrics for their Academy.

Some support tasks of Academy Support Center personnel will be completed using tools in the New Experience.


Person Roles


Offer services outside

those normally provided

by ASCs and ITCs

Specialize and excel

in supporting

academy sustainability

and excellence

Specialize and excel in

preparing and developing

academy instructors

ASC Support Advisor (2)

ASC Contact ITC Contact

Instructor Trainers (2 or more)

ASC Staff (optional)

ITC Staff (Optional)

Insti

tuti

on

R

ole

s

Jo

b R

ole

s

Academy Support Center (ASC)

Instructor Training Center (ITC)

NetAcad Resource Program (NRP)


ASC Contact Responsibilities

• Manage Membership Agreement on

behalf of the ASC

• Develop the initial business model for

the ASC (revisit annually)

• Be the primary point of contact between

the ASC and the Cisco team

• Maintain the ASC Membership

Agreement

• Ensure Cisco has the most up to date

contact and profile information for the

ASC

Main point of communication for Cisco


On-Going Support

Assist Cisco Academy Staff with:

• Using new tools

• Locating resources

• Translating critical communications

• Implementing change initiatives

• Obtaining equipment discounts

• Participating in online communities

• Interpreting Academy success metrics

• Obtaining certification vouchers

• Participating in recognition program

Assist Cisco Academy Staff with:

• Locating training or other services

• Selecting appropriate curriculum and

setting up classrooms

• Ordering equipment

• Providing administrator orientation

• Assisting with New Experience and

Academy Connection

On-Boarding Tasks

A trusted advisor and resource expert,

assisting with resources and tools


ASC Reports and Resources


ASCs can expect additional resources over the coming year as

technology evolution progresses.

Tool/Resource Summary

View Academies Supported report A report showing information for the Academies

that your ASC supports.

Academy Success Dashboard training Online training about how to use the Academy

Success Dashboard and interpret the data.

Partner Profile Pages Customizable pages within Club NetAcad where

you can post your ASC’s services.

WebEx Training Center Accounts A tool that allows you to present webinars to a wide

audience.

Sustainability Calculator (and Guideline) A tool designed to help Contacts create a

sustainable business plan.


New Experience > Manage Tab > View Academies Supported

• Academies aligned to your ASC

• Contact information for each

Academy

• Institution ID and Address

• Ed Level

• Status of Membership Agreement with

Cisco

• Curriculum activity


How do students rate their

experience?

Performance Continuation and

Enrollment Pass Rate Student Feedback

How do students perform on

assessments?

What are trends in student

enrollment?

Do students succeed?

Important Points about Academy Success Dashboard:

ASC Support Advisors will not automatically have access to dashboard data for the

Academies they support.

A NetAcad Success Lead may choose to send the Academy Success data to their

ASC Support Advisor in a spreadsheet.


• Quick Guide: PowerPoint presentation

summarizing the Academy Success

Dashboard

• Dashboard Overview: A WebEx

recording explaining the value of the

information in the success dashboard.

• Navigation Demo: A WebEx recording

demonstrating navigation in the Success

Dashboard.

New Experience > Learn Tab > Administrator Training


• Easy-to-complete template available in Club NetAcad: http://community.netacad.net/web/club-netacad/partner-services

• Used for marketing services and training opportunities

• Can be used to provide updates to Academies who subscribe to the institution’s page

• A video tutorial is available at http://community.netacad.net/web/club-netacad/page-creation-tutorial

http://community.netacad.net/web/club-netacad/partner-services





http://community.netacad.net/web/club-netacad/page-creation-tutorial








New Experience > Cisco Library > Program > Getting Started > Overview

The Sustainability Calculator is used to

create a sustainable annual business

plan. It is a spreadsheet with 5

worksheets:

•Estimated Cost Overview

•Computing Requirements

•Quick Guide

•Calculator (shown)

•Summary sheet

The Sustainability Guidelines

document provides recommendations

and tools to help you create the annual

plan for your ASC.


What to expect after migration


New Experience

• Log into Academy Connection

• Update user profile and accept new user

agreement as prompted

• Access the New Experience by clicking

on the banner

• Explore the communities and

professional development opportunities

offered under the “Learn” tab

• Explore the new tools and reports

available under the “Manage” tab


What if an Academy refuses to pay support fees or refuses to sign an agreement with the ASC?

Do we need to create an agreement with our Academies? What should the terms be?

What if an Academy refuses to sign the Cisco Academy Membership Agreement?


• Global Support Desk

• Online Communities

Curriculum based communities

Club NetAcad, Monitored by Cisco Academy Evolution team

• Peers

• Your Area Academy Manager


• Contact the personnel at your supported Cisco Academies during the first week of migration:

Introduce yourself and your staff

Provide details for getting immediate on-boarding support

• Communicate feedback on the Academy Evolution process and your role in it to Cisco via Club NetAcad or to your AAM.

• Create and post your Partner Profile in Club NetAcad.

• Request your WebEx Training Center account by sending the request form available in Club NetAcad to [email protected].

• Be prepared to participate in focus groups and/or surveys as we start to build more technology capabilities to support ASC Contacts and ASC Support Advisors. Your input is critical to the continuing success of Academy Evolution.

mailto:[email protected]


Once migrated, each user must first go through the individual user profile process before gaining access to the new experience.

https://netacad.custhelp.com/app/answers/detail/a_id/3835/kw/3835/r_id/166

https://netacad.custhelp.com/app/answers/detail/a_id/3835/kw/3835/r_id/166


Instructor Training Center

Cisco Academy

Students

To establish high quality instructor trainers and provide the best source of learning and knowledge transfer to the instructor community

To teach students ICT knowledge and skills through rich and varied learning experiences using the Networking Academy curriculum

To provide high quality learning experiences for new and continuing instructors and increase student access to effective classroom instruction



Cisco Academy

Students


Initial training for instructors

Instructor curriculum support for first year

Ongoing professional development


• One Instructor Training Center Contact

• A minimum of two qualified instructor trainers for

each curriculum offered (ITCs have 12 months to

meet this requirement)

• Ensure instructor trainers meet qualifications

• Provide multiple environments for instructor

training including access to labs/equipment

• Post instructor training courses on a regular basis

• Participate in the Club NetAcad community for the

curriculum you teach

Qualifications


Instructor Trainer

ITC Contact


Cisco Academy

Students


Instructor Trainers ITC Contact

• Manages annual Membership Agreement

• Provides updated information to Cisco on

a consistent basis

• Ensures compliance with Cisco

Networking Academy policies and

minimum standards

• Develops annual ITC course

schedule

• Creates annual ITC business plan

• Works with Cisco to align annual

business plan objectives

• Responds to feedback about training

offerings

• Designs and delivers highly effective

learning experiences for instructors

• Posts and advertises relevant instructor

training offerings

• Actively participates in online

communities and encourages instructor s

to do the same

• Responds to inquiries about training

offerings

• Addresses online community feedback as

appropriate to ensure the value of the

ITC’s offerings


Objectives

To improve student outcomes

To identify the best instructor trainer candidates based on a

comprehensive evaluation process

To establish high quality instructor trainers and provide the best source of learning and knowledge transfer to our instructor community

To improve and sustain instructor quality


Proficiency in CCNA Discovery or Exploration

including curriculum, assessments,

simulations, and labs

Need to have a valid CCNA Certification or attain a valid CCNA Certification within 6 months after passing the ITQ

Good communication and management skills

Minimum of one instructor or student class

taught within the last twelve months

Must be sponsored by ITC and attached to

ITC after passing the instructor trainer

qualification.

To teach Cisco Academy

instructors, instructor trainers must

be associated with an ITC

Prerequisites

Instructor

Training

Center


Pass

Face-to-Face

Evaluation

Pass

Pre-Test

Obtain

Approval

from ITC

Complete

Application

• Practical skills via hands-on equipment

• Configuration and troubleshooting

• Knowledge of CCNA topics

• Pedagogical, presentation, and

technical skills via presentation evaluation

and Q & A sessions

Assesses technical

and Academy

Connection skills Pre

-Test

Face-t

o-F

ac

Evalu

ation

Process


Schedule and Time Content

35 multiple-choice questions

Online assessment hosted using Moodle

Format

o Multiple Choice Single Answer Questions

oMultiple Choice Multiple Answer Questions

Topics

oPacket Tracer

oAcademy Connection Tasks

40 minutes

10 additional minutes provided to candidates with English as a second language

Ideally candidates complete the Pre-Test 2-3 weeks before the face-to-face evaluation date

Candidates that fail the pre-test cannot re-attempt the test for six months

Passing score: 75%


Packet Tracer Configuration

Assessment (90 minutes)

Hands-on Skills Assessment using

real equipment (60 minutes)

Teach Back Sessions 1 & 2

• Two 15-minute presentations

• Sixty-minute preparation

Technical Q&A Session

Two 10-minute sessions

General Information Structure

Full day event

Ideally four candidates assessed

in a day (maximum of five)

Presentations can be made in

local language

Candidates that fail the evaluation

cannot re-attempt the test for six

months

Passing Score: 80%


Instructor Trainers

• Receive certificate of recognition

• NetAcad profile will be updated

to show instructor trainer status

• With future technology releases,

instructor trainers will be able to

create and post instructor

classes in the system


1. Maintain status by meeting annual requirements

2. Re-qualify every three years concurrent with industry recertification

3. Status will expire on industry certification renewal date without proper recertification

Renewal

1. Conduct a minimum of one instructor training course or professional development offering (includes co-teaching)

2. Valid Cisco CCNA Certification or higher

Annual Maintenance


Delivery Requirements

Course Type In-Person Blended Remote

CCNA Discovery 5 days 2 days in person and 30 hours

remote

40 – 48 hours (not available for

CCNA D I, II)

CCNA Exploration 5 days 2 days in person and 30 hours

remote

40 – 48 hours (not available for

CCNAE I, II)

CCNP 10 days 5 days in person and 40 – 48

hours remote

64 – 80 hours

CCNA Security 10 days 5 days in person and 40 – 48

hours remote

64 – 80 hours

IT Essentials 4 – 6 days 1 day and 24 – 32 hours remote Not available

One day represents

approximately eight hours

Suggested maximum trainer-to-trainee ratio is 1

to 10 in instructor training classes


• How do I use Packet Tracer, Virtual Desktop/Laptop, etc?

• How can I collaborate with peer instructors?

Help instructors understand available tools

• What is found in the Learning Management System?

• How do I make use of Passport 21 and Aspire game?

Assist in answering instructors’ curriculum, assessment, or lab exercise questions

• Where can I find the latest equipment information?

• How do I update my IOS and install SDM or CCP?

Assist Academies with setting up their labs based on associated curriculum

Possible Questions


• Easy-to-complete template available in Club NetAcad: http://community.netacad.net/web/club-netacad/partner-services

• Used for marketing services and training opportunities

• Can be used to provide updates to Academies who subscribe to the institution’s page

• A video tutorial is available at http://community.netacad.net/web/club-netacad/page-creation-tutorial














Once Academy instructors have migrated, they will be able to see all available instructor classes

Creating instructor classes in Academy Connection remains the same

Future technology enhancements will allow instructor trainers to deliver training through a common set of tools


• Instructor trainers represent some of the strongest instructional leaders in the Cisco Networking Academy program

• Opportunities to connect with Academy instructors

• Product-based communities (CCNA, IT Essentials, CCNA Security, and CCNP

• Club NetAcad forums

Community and

Individual Growth

Shared experiences

Shared knowledge

Shared skills


What if I want to be an instructor trainer, but my institution does not want to be an ITC?

What if a Regional Academy has a contract to provide training until a date after they migrate and they are not going transitioning be an ITC? Is there a way to still meet that obligation?

Does an ITC have to meet all of the qualifications before offering

instructor classes?


Resources

• Support Desk

• Online Communities

• Product-based Communities

• Club NetAcad

• Connect with Peers

• Your Area Academy Manager

AE Blog

Webinar Recording

Transition Schedules

Discussion Boards

Videos

Thank you.

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