how dealertrack optimizes the devops toolchain, futurestack17
TRANSCRIPT
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©2008–17 New Relic, Inc. All rights reserved#FutureStack
Aligning, Automating, WinningHow DealerTrack's Modern DevOps Toolchain
Maximizes Visibility for their Teams
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©2008–17 New Relic, Inc. All rights reserved#FutureStack
Dan RussoSr. Manager, Production and
Platform Engineering
Tom KouhsariLead Solution Architect
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Digital BusinessTransformationsare Hard
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IT is Challenged to Operate with More Agility and Velocity
Business Demands Legacy Tools/TechQuality/Reliability/Uptime
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Change is Hard and Complex
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Executive
Engineer
Developer
IT Ops
Did my unit tests fail?
When am I on-call next?
Too much info!
Are we having an outage?
When will I get my next status update?
This was not an issue on my box?
What is your monitor telling you?
What’s the dial-in number?
Did you see my email?
Open a ticket?
… and orchestration becomes even more complex
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Enable DevOps Automated Collaboration Across Tools & Teams
PROCESS FLOWDATA FLOW
AUTOMATED ENGAGEMENT
RESPONSE DRIVEN ORCHESTRATION
AUTOMATED ENGAGEMENT
RESPONSE DRIVEN ORCHESTRATION
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Introducing Dealertrack/Cox Automotive
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About me
Dan RussoSr. Manager Production and
Platform Engineering
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Team Structure
Software Engineering
Create Software Products for Sale
Production Engineering
Administer System Engineering & Integration Services
• Provide platform level services
• Centrally managed
• Logically solution focused
• Agile approach to service/product delivery
Infrastructure & Core/Common Services
Provide the physical layer and core Datacenter focused
services
PRODUCT
DELIVERY
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Agile Methodology at Work
Project and portfolio management
Principal team
Database
Network/Storage
Scrum
Team 1
Scrum
Team 2
Scrum
Team 3
Scrum
Team 4
Scrum
Team 5
Rotate Each Sprint
• Release management
• Change control
• Operational requests
• Adhoc requests
Rotate Each Sprint
• Change control
• On-call support
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3 Big Challenges
Lack of visibility Small DevOps team Do more faster
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But…
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A Big Cultural Shift
• How code is performing?
• Is the code good?
• What is the impact of this release in Dev
and UAT?
• What about load testing?
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Why We Chose These Tools
Develop/Build/Deploy
Monitoring
Service Management
Collaboration
Dealertrack
Cox Automotive
Communications
And How We Are Using Them Today
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Day to Day Operations
ALERT APPEARS NORMAL OPERATIONSINCIDENT CREATED TRIAGE ASSIGN TEAM
Standard
Incidents
Major
Incidents ALERT APPEARS NORMAL OPERATIONSMIM CREATED TRIAGE ASSIGN TEAM
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Benefits
• Reduced time to restore service to business partners
• Streamlined monitoring process led to smaller overall
business impact of P1 and P2 technology incidents.
• Automated communications between tools and
increased visibility
• Automated processes and information flows
• Put power in the hands of our people
• Help cross-train them for continuous improvement
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The Future for our Business
• Automated responses to alerts
• Bi-Directional communication
• ChatOps
• Monitoring cloud and microservices
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Integration with Statuspage.io
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5 Things to Take Away
Work on your process first
Start small
Know how you’ll measure success
Don’t forget Management
Self-service
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xMatters Atlassian
DevOps MaturitySURVEY REPORT
2017
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Together with Atlassian, we developed a
DevOps maturity model for measuring survey
results, based on five DevOps categories that
assess adoption.
THE DEVOPS MATURITY MODEL
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We asked companies whether they
monitor any or all of four different
business elements: infrastructure,
applications and services,
transactions, or user experience.
COMPANIES MONITOR AND TEST EVERYTHING
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COMPANIES MONITOR AND TEST EVERYTHING
Teams test across
most stages of their
development and
implementation
cycles.
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COMPANIES MONITOR AND TEST EVERYTHING
Their monitoring
solutions predict
potential issues before
they affect customers,
but are teams prepared to
use the information
they’re gathering?
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AND YET…
Nearly half of
organizations say
they still have
issues after
releasing code
to production.
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AND YET…
Major incident
responses still
have problems
across the board.
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THE DEVOPS GAP
65% of our survey
respondents reported that
their DevOps initiatives are
producing the benefits they
expected to see.
60% weren’t sure if their
companies were practicing
DevOps (these companies
were disqualified from the
rest of the survey).
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Read the Full Survey Report
Take our DevOps Self
Assessment
xmatters.com/futurestack
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THANK YOU.
#FutureStack