gm-ops resume skills june 11 v11
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Kenneth A. King5151 W. 29th Street Greeley, Colorado (719) 440-7727 [email protected]
Restaurant General Manager ● Results Driven ● Guest-Centric Foodservice Operations Manager with a Passion for the Restaurant Business. Entrepreneurial approach towards Staff Development and Guest Satisfaction resulting in significant and measurable (50-250%!!) growth in market share and profitability.
Strong operational background and knowledge in the Food and Beverage industry
· Exceptional team-building skills· Strong interpersonal, communications, and conflict resolution
skills· A talented restaurant professional who takes pride in the work,
puts customers and employees first, and has a desire to train and
develop staff to be the best. ∙ Passionate about the Restaurant Business - High expectations &
Results
Accomplished at translating “big picture” requirements into operational and marketing details which produce reduced staff turnover, positive guest experiences, return visits, cost control systems, and financial performance.Core Competencies◊ Brand Definition and Execution 10+ years - Positioned and RePositioned operations in their respective marketplaces to strengthen revenues and reputation - typical performance has been 75-250% revenue growth, and increase in market reputation : exceptional on-line reviews◊ Progressive Daily Training 15+ years Investment in staff skills and performance to increase product and process knowledge and delivery of hospitality. Resultant reduction in staff turnover down to 5-10% loss annually as well as increase in tableside sales of 50%.◊ Strong Culinary Expertise 15+ years Redesign and ReEngineering of menus to increase Gross Profits and Sales. Reduction of COGS from 45-50% down to 30-34%.◊ Guest Relations and Retention 15+ years Implementation of internal and external measuring and marketing programs to double guest returns and reward return visits
◊ Entrepreneurial (ownership) Approach 15+ years Manage the business to increase guests’ satisfaction, return visits, reduce staff turnover, control costs, and maximize profits◊ Purchasing /Procurement 15+ years Created and Taught Culinary coursework with U. of Colo. System – “The Business of Restaurants” and “Purchasing for the Foodservice Industry”. Excels at creating efficient and cost-effective purchasing protocols.◊ Financial Analysis & Solutions 10+ years Deep Understanding of financial processes including budgeting, P & L analysis, daily/weekly measurable, attention to details which impact profitability◊ Safety, Sanitation, and QA 15+ years ServSafe® Certified, understanding of HACCP principles, strict adherence to Sanitation Protocols to prevent foodborne illness.
Recent Professional ExperienceSince 1998, as principal of Foodservice Consulting & Design, LLC, has created success in every one of his Clients’ operations. Latest efforts (2014) resulted in 250% growth in revenues, drop in labor cost to 23%, and reduction in cost of goods to under 37% (Steakhouse). Consistent increasing of skills and responsibilities. Overall deep understanding of the Restaurant Business…Partial Client List – last 10 years - 2004 to 2014 (complete list available)General Manager - Development Blue Sky Restaurants, LLC dba Cavalryman Steakhouse
Laramie, WY 250%+ Growth, total ReBrandingGeneral Manager - Development BSB Colorado #1 dba Big Smoke Burger
Denver, Colorado Development of New Franchise location
General Manager - ReBranding Mahffey Group LLC dba SMOKE ‘Que & Brew Champaign, IL Complete business development
Owner/Operator Steaksmith Development, Inc. dba Steaksmith Restaurant Colorado Springs, CO “Best Overall Restaurant” in So. CO
Designer and Project Manager Sumihiro Investments, Inc dba CHARCOAL Restaurant - Denver, CO Creation/ Design/Build new Brand
Transitional Chief Executive Officer G & R Acquisitions dba Damon’s International, Inc. Columbus, OH Reposition Ageing Brand
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ServSafe® Certified
Past Affiliate Member American Institute of Architects
Adjunct Instructor - U. of Colorado Culinary Schools - “The Business of Restaurants”
“Purchasing for the Restaurant Industry” (Created course and taught)
Small Business Development Centers of S. Colorado - SBA Gatekeeper and Advisor
Montgomery College Rockville, Maryland 2 yearsUniversity of Maryland College Park, Maryland 2 years
Served in United States Marine Corps Reserve
http://www.linkedin.com/in/restaurantken