gm-ops resume skills june 11 v11

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Kenneth A. King 5151 W. 29 th Street Greeley, Colorado (719) 440-7727 [email protected] Restaurant General Manager Results Driven Guest-Centric Foodservice Operations Manager with a Passion for the Restaurant Business. Entrepreneurial approach towards Staff Development and Guest Satisfaction resulting in significant and measurable (50- 250%!!) growth in market share and profitability. Strong operational background and knowledge in the Food and Beverage industry · Exceptional team-building skills · Strong interpersonal, communications, and conflict resolution skills · A talented restaurant professional who takes pride in the work, puts customers and employees first, and has a desire to train and develop staff to be the best. Passionate about the Restaurant Business - High expectations & Results Accomplished at translating “big picture” requirements into operational and marketing details which produce reduced staff turnover, positive guest experiences, return visits, cost control systems, and financial performance. Core Competencies Brand Definition and Execution 10+ years - Positioned and RePositioned operations in their respective marketplaces to strengthen revenues and reputation - typical performance has been 75-250% revenue growth, and increase in market reputation : exceptional on- line reviews Progressive Daily Training 15+ years Investment in staff skills and performance to increase product and process knowledge and delivery of hospitality. Resultant reduction in staff turnover down to 5-10% loss annually as well as increase in tableside sales of 50%.

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Page 1: GM-Ops Resume Skills  June 11 v11

Kenneth A. King5151 W. 29th Street Greeley, Colorado (719) 440-7727 [email protected]

Restaurant General Manager ● Results Driven ● Guest-Centric Foodservice Operations Manager with a Passion for the Restaurant Business. Entrepreneurial approach towards Staff Development and Guest Satisfaction resulting in significant and measurable (50-250%!!) growth in market share and profitability.

Strong operational background and knowledge in the Food and Beverage industry

·        Exceptional team-building skills·        Strong interpersonal, communications, and conflict resolution

skills·        A talented restaurant professional who takes pride in the work,

puts customers and employees first, and has a desire to train and

develop staff to be the best. ∙ Passionate about the Restaurant Business - High expectations &

Results

Accomplished at translating “big picture” requirements into operational and marketing details which produce reduced staff turnover, positive guest experiences, return visits, cost control systems, and financial performance.Core Competencies◊ Brand Definition and Execution 10+ years - Positioned and RePositioned operations in their respective marketplaces to strengthen revenues and reputation - typical performance has been 75-250% revenue growth, and increase in market reputation : exceptional on-line reviews◊ Progressive Daily Training 15+ years Investment in staff skills and performance to increase product and process knowledge and delivery of hospitality. Resultant reduction in staff turnover down to 5-10% loss annually as well as increase in tableside sales of 50%.◊ Strong Culinary Expertise 15+ years Redesign and ReEngineering of menus to increase Gross Profits and Sales. Reduction of COGS from 45-50% down to 30-34%.◊ Guest Relations and Retention 15+ years Implementation of internal and external measuring and marketing programs to double guest returns and reward return visits

Page 2: GM-Ops Resume Skills  June 11 v11

◊ Entrepreneurial (ownership) Approach 15+ years Manage the business to increase guests’ satisfaction, return visits, reduce staff turnover, control costs, and maximize profits◊ Purchasing /Procurement 15+ years Created and Taught Culinary coursework with U. of Colo. System – “The Business of Restaurants” and “Purchasing for the Foodservice Industry”. Excels at creating efficient and cost-effective purchasing protocols.◊ Financial Analysis & Solutions 10+ years Deep Understanding of financial processes including budgeting, P & L analysis, daily/weekly measurable, attention to details which impact profitability◊ Safety, Sanitation, and QA 15+ years ServSafe® Certified, understanding of HACCP principles, strict adherence to Sanitation Protocols to prevent foodborne illness.

Recent Professional ExperienceSince 1998, as principal of Foodservice Consulting & Design, LLC, has created success in every one of his Clients’ operations. Latest efforts (2014) resulted in 250% growth in revenues, drop in labor cost to 23%, and reduction in cost of goods to under 37% (Steakhouse). Consistent increasing of skills and responsibilities. Overall deep understanding of the Restaurant Business…Partial Client List – last 10 years - 2004 to 2014 (complete list available)General Manager - Development Blue Sky Restaurants, LLC dba Cavalryman Steakhouse

Laramie, WY 250%+ Growth, total ReBrandingGeneral Manager - Development BSB Colorado #1 dba Big Smoke Burger

Denver, Colorado Development of New Franchise location

General Manager - ReBranding Mahffey Group LLC dba SMOKE ‘Que & Brew Champaign, IL Complete business development

Owner/Operator Steaksmith Development, Inc. dba Steaksmith Restaurant Colorado Springs, CO “Best Overall Restaurant” in So. CO

Designer and Project Manager Sumihiro Investments, Inc dba CHARCOAL Restaurant - Denver, CO Creation/ Design/Build new Brand

Transitional Chief Executive Officer G & R Acquisitions dba Damon’s International, Inc. Columbus, OH Reposition Ageing Brand

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ServSafe® Certified

Past Affiliate Member American Institute of Architects

Page 3: GM-Ops Resume Skills  June 11 v11

Adjunct Instructor - U. of Colorado Culinary Schools - “The Business of Restaurants”

“Purchasing for the Restaurant Industry” (Created course and taught)

Small Business Development Centers of S. Colorado - SBA Gatekeeper and Advisor

Montgomery College Rockville, Maryland 2 yearsUniversity of Maryland College Park, Maryland 2 years

Served in United States Marine Corps Reserve

http://www.linkedin.com/in/restaurantken